Jobs Kenya

Website: Website https://www.unilever-ewa.com

  • Bulk Liquids and Oils Operator

    Bulk Liquids and Oils Operator

    MAIN JOB PURPOSE:

    The Bulk Offloading Liquids Operator is responsible for checking bulk liquids levels, circulation, inspection and transfer of the chemicals, spill control, material transfer safety, offloading bays, tank farm and area workplace governance and organization.  As a core member of the operations team, the bulk liquids operator plays an important role in maintaining process safety and will identify process or line issues to leaders.

    They are also responsible for the safe operation of liquid holding and transfer equipment to deliver to manufacturing areas as per the required production plan, adhering to quality standards and maximising cost effectiveness, optimal running and equipment efficiency. 

    They are also expected to carry out cleaning and inspection, troubleshooting, maintenance activities and record any issues/problems with the equipment to pass to the Technical Operator to resolve.  The Bulk liquids transfer operator should master the operation of the equipment in order to provide factory resilience.

    JOB SUMMARY / RESPONSIBILITIES:

    Technical
    Knowledge and application of technical skills to Operate machinery safely and effectively in order to meet the production plan.  Conduct cleaning and lubrication as required.
    Possess a basic knowledge of the principles of mechanism, motion and pneumatics.
    Maintain machinery to the prescribed standards and levels of cleanliness. 
    Understand properties of materials being handled.  Able to perform correct adjustment and setting.
    Proactively work with Professional Maintenance and Quality Control staff to achieve zero breakdowns and zero defects.
    Carry out line changeovers/washouts to maintain quality standards whilst minimizing the impact to the production plan.
    Safety –Utilise all appropriate safety and environmental procedures relating to the Sourcing Unit and allocated equipment to ensure a safe working environment for the whole team.  Understand the legal responsibility placed upon individuals.  Ensure that spills are prevented and if otherwise all spills are handled in an appropriate manner in order to minimize the environmental impact and rectify the damage done to the environment if any. Ensure that all bunded areas are cleaned and free of any accumulation of raw material, water or a mix of both.
    Workplace Hazards – Full knowledge of the workplace and hazards within it.  Utilise all appropriate safety and environmental procedures for people, processes, materials, products and equipment relevant to the task.
    Environment – Reduce costs due to waste (spillages) and minimize impact to health, safety and the environment through working to eliminate waste and through the correct handling of waste and hazardous materials.  Must actively contribute to an eco-efficient environment.
    Quality Checks and Assessments. Carry out truck inspection and sampling for analysis and escalation of any non-conformances to leaders for action. Monitoring and Quality assurance tasks require an adequate level of sight and smell.
    Continuous Improvement – Knowledge and understanding of the key principles of UMS and an awareness of the tools used to identify and prioritise losses in the production area and eliminate them; role requires data. Monitor measures and performance after initial improvements and take further action as required.
    Start-Up/Shutdown procedures – Carries out pre-start-up checks and post maintenance checks to ensure that the area and equipment is clean and is in a safe condition as per the SOP.  Shutting down equipment and the area as per the SOP.
    Cleaning –Performs initial inspection and cleaning as per SOPs.  Will alert team leaders to potential sources of contamination, spillage and dirt identified in inaccessible places.
    Material Availability –Taking daily dips and recording bulk liquid stocks, offloading of bulk liquids and provision of continuous supply of bulk liquids from storage areas to demarcated storage areas as per existing 5S standards. 
    Administration – Conducts effective hand-over activities and accurately records events that have occurred during shift (daily stocks, environmental near miss and incidents etc).
    Communication – Can adequately communicate issues relating to safety and can provide operational observations and inputs to support decision makers by team leaders.
    Physical Ability – Machine Operators require a level of agility to move quickly between workstations, ascend and descend steps.  Assembly and control operations also require a level of hand eye coordination and finger dexterity. 
    Problem Solving – A Working Knowledge of how to identify, prioritise and address problems using appropriate tools and techniques that eliminate recurrence.  Must demonstrate initiative.
    Decision Making –   Can make decisions to reject non-compliant material and to support the work plan for the day.
    Teamwork – Must be a good team player capable of working within a highly effective team; responsible, supportive and able communicator.

    KEY REQUIREMENTS

    Must be flexible within pattern of shift work to accommodate factory shutdowns, training courses etc.

    Professional Qualifications:

    Diploma in Mechanical Engineering or relevant field

    Experience Required:

    Proven experience of at least 2 years as a machine operator, preferably in bulk liquids offloading or similar industries
    Strong mechanical aptitude and understanding of machinery operation
    Applicant must be a committed team worker with a strong sense of responsibility and good attention to detail.  Effective communication skills and an agile mind are essential.

    PREFERRED / DESIRABLE:

    Experience of manufacturing in a Fast Moving Consumer Goods Company is desirable but not essential.
    IT Skills – competent in the use of Microsoft Office; Excel and Word programmes is preferred.

    Apply via :

    careers.unilever.com

  • Data Science & Engineering Internship – Africa

    Data Science & Engineering Internship – Africa

    TEAM’S RESPONSIBILITIES:

    The Unilever Africa Data and Analytics team is a multi-disciplinary team that consists of actuaries, accountants, mathematicians, data scientists, engineers, economists, statisticians and other specialists who provide unique insights and expertise to our business across the business groups. Using our diverse skill sets we create value for our business stakeholders through the development of innovative solutions using advanced analytical modelling (ML & AI), robotic process automation as well as finance, customer and marketing analytics. Our team leverages a wide range of technologies and platforms to best meet the specific needs of each of our business groups and functions. Our team is collaborative and engaging and always looking for driven and high-achieving individuals.
    This team is responsible for managing the market’s demand for data, analytics, and insights. It is also responsible for streamlining in-scope processes related to data analytics and insights generation in the market, through automating, consolidating and eliminating them where appropriate to deliver a seamless, fast insights-generation experience using tooling provided by the Global D&A team.
    MAIN JOB PURPOSE:
    Data is the backbone of our organisation, and they’re the team who are driving our transformation into a future-ready data intelligent business. So, it’s an especially exciting time to join this Internship programme. Fast moving consumer goods sectors (FMCG) are fast-converging sectors. And here in the data analytics segment of the organisation, we’re leading the charge – by evolving our workplaces and people to meet rapidly changing business and customer needs. There is the large incoherence in the demand for data science and engineering skills verses the supply of skills of it across the continent. As a FMCG company our competitors are no longer just other FMCG organisations, these now include Start -up’s who offer more attractive, flexible “gig” type work. The attraction and retention of data science and engineering skills is also a prevalent challenge we face. For these reasons building constant skills pipeline becomes “a must do.”
    We’re set to become a 100-year-old ‘start-up’, as we combine our innovative agility with the benefits of our respected African heritage, clear purpose, and established brand. It’s an exhilarating time to work here – and we’re leading the pack by implementing real and relevant changes to meet our people, business, and customer needs. We have a very dynamic culture one with a steep initial learning curve, tailored for individuals who want to augment their data science and engineering skills with core business skills as well. We are passionate about Africa as our home and our ability and responsibility to drive her growth.
    This 24-month Internship programme offers a transformative journey – as we work to future-proof our team’s skills and capabilities, while meeting world-class delivery standards across digitisation; technology and operations in our drive to win.   We’re looking for talented individuals who have a deep customer obsession with data and solving problems and are inspired by solving real customer problems by analysing data, identifying trends and building bespoke solutions for our customers. This programme construct is bespoke and has a strong learning on the job, self-learning and technical training focus. If you have what it takes, then…you’re Good to Go.

    QUALIFICATIONS AND QUALITIES:

    Essential

    Degree in a relevant technical field(Actuarial Science, Computer Science, Electronic Engineering, Mathematics, Applied Mathematics, Financial Mathematics, Statistics, Informatics, Information Systems)
    Minimum of 60% average over all years of study
    SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases
    Working knowledge of architectures to support advanced analytics and data science
    Basic analytic skills related to working with unstructured datasets
    Knowledge about and experience of use of data to deliver business insights and transform delivery in an FMCG context
    Experience with building processes supporting data transformation, data structures, dependency and workload management
    A successful history of manipulating, processing and extracting value from large disconnected datasets
    Working knowledge of message queuing, stream processing, and highly scalable data stores
    Working Knowledge supporting and working with cross-functional teams in a dynamic environment
    Passion for empirical research and for answering hard questions with data
    Ability to apply an agile analytic approach that allows for results at varying levels of precision
    Strong communication skills, particularly the ability to communicate complex quantitative insights in a precise, and actionable manner to business leaders
    Basic track record in solving analytical problems using quantitative and machine learning approaches
    Knowledge in common machine learning techniques such as Random Forests, Boosting, Regularized Regression, Naïve Bayes Classifiers
    Knowledge of advanced machine learning such as Deep Neural Networks, Support vector machines, Reinforcement learning and Bayesian networks
    Knowledge in classical statistics (Regression, Clustering, Optimization, Time Series, Probability)
    Knowledge in testing and measurement (A/B, multivariate, inferential measurement e.g. Causal Impact)
    Knowledge working with and coding in R, R Shiny, Python
    Knowledge of data visualization concepts in reports (Power BI) and specialist tools (D3 or equivalent)
    Knowledge of extracting and combining complex, high-volume, high-dimensionality data from multiple sources (enterprise, proprietary, IoT, public domain), including unstructured data (comment threads, audio, video)
    Knowledge of working with large data sets, experience working with distributed computing tools a plus (Apache Spark, Hive, Impala)
    Knowledge working in Microsoft Azure and scaling analytic products over GPUs in the cloud
    Self-directed
    Possesses a natural curiosity, openness to possibilities and imagination to create novel business solutions 
    Ability to work collaboratively with peers and demonstrate vertical and lateral influence.

    Professional

    Machine learning forecasting techniques                    
    Statistical modelling                                                        
    Operational research and supply chain                        
    Optimisation techniques and tools                                
    Manipulating multi-source data                                     
    Python coding                                                                    
    Cloud architecture (preferably MS Azure)                    
    Simulation packages e.g. Anylogic                                
    Distributed computing (Hadoop, Spark)                        

    KEY CAPABILITIES:

    Business Acumen
    Data Science
    Machine Learning
    Programming
    Statistical Analysis
    Data Analytics
    Data Expertise
    NLP / NLG
    Model re-engineering
    Model Deployment
    Machine Learning
    Python
    Cloud programming
    Data warehouse, Data lakes

    Apply via :

    careers.unilever.com

  • Regional Security Manager East Africa

    Regional Security Manager East Africa

    MAIN JOB PURPOSE:

    Co-ordination, management, supervision, and advice to senior management on effective security management systems and solutions, within the business scope.
    Ensure that threats to personnel, assets, and business operations/activities within the region are properly identified, evaluated, and mitigated in a timely and cost-effective manner.
    Secure Unilever East Africa personnel, properties, and assets from internal and external security breaches as well as co-ordinate the activities of 3rd Party contractors and internal Unilever security managers and supervisors.
    Ensure a hands-on ownership of security solutions with a primary focus on Unilever Kenya LTD but including Unilever in broader East Africa
    Manage an effective Regional Security Coordination Centre/Control Room that is geared for both monitoring as well as Incident response
    Support Africa Security Director’s office in driving Cluster security Initiatives
    Drive standardisation across sites in East Africa

    KEY ACCOUNTABILITIES:

    Advise management on any specific threats to company personnel + family, assets & information, and business operations/activities as they become known.
    Ensuring implementation of security policy and procedures and revising them where necessary.
    In conjunction with the respective business Leadership Teams, develop and implement security awareness programs or processes and to protect life, corporate assets and to ensure business continuity        
    Devising and co-ordinating appropriate security training for security personnel & other nominated personnel
    Managing effective investigations on detected and reported breaches of security and security incidents.
    Provide briefings for the international staff/visitors on in country security issues on arrival and on the security situation in the country.
    Initiate and co-ordinate an immediate response to security incidents where there is a threat to Company employees and assets so as to ensure minimised loss or injury.  If necessary, to respond personally to these threats
    Ensure safety and security of employees whilst on Company premises and in transit
    Liaise with and develop relationships with various Law Enforcement & Emergency Services in the event of a security incident/emergency (i.e., fire, medical, mechanical breakdown) and to ensure timely reaction to incidents
    Ensure availability of highly trained security personnel to implement contingency plans effectively
    Ensuring security reports are submitted on time.
    Manage and transact on all mandatory reporting systems
    Participate and guide Security Risk Committees on their functions and focus areas
    Manage constant synergy between business controls and security controls so that internal loss threats are effectively mitigated.
    Effectively audit, maintain and guide 3 P security service provision companies in terms of fit for purpose performance and adherence/compliance with agreed SLA’s
    Manage performance of internal Unilever Security Managers/Officers working in the region
    Manage the key focus areas as per Group Security Directives inclusive of protection and securing of personnel, assets, and processes.

    Direct Reports:

    2 Direct reportees:
    Country Security Manager for Nairobi and Ethiopia

    Key Interfaces

    All units and departments, Legal Officer, Police & other Security Agencies, relevant Government Authorities i.e., Police and Departments

    Key Skills:

    Excellent Communication Skills – oral & written.
    Persuasion & Influencing Skills
    Interpersonal Skills
    People Management Skills
    Investigations and report writing skills.
    Capable of managing and commanding in-house security guard personnel

    Relevant Experience & Qualification:

    Must be a university graduate in any social sciences, or humanities or criminology.
    Armed Forces or police at rank of Captain or Chief Inspector and above is an added advantage.
    At least 10 years’ experience in Security Management.
    Sound knowledge of physical and electronic security- access procedures, perimeter protection, CCTV, intruder alarms
    Ability to provide a security input in contingency plans.
    Sound understanding of principles in the protection of company information, including computer bases and measures required to achieve this.
    Computer Literate
    No Criminal Record

    Leadership Behaviors / Competencies:

    Should “meet expectations” on the Standards of Leadership behaviors or competencies relevant to the WL of this job.
    Planning & execution – Passion for High Performance
    Building Teams, Training and Team Working – Talent Catalyst
    High Personal Integrity – Purpose and Service
    Budgeting & Control – Business Acumen
    Drive & networking at Management level- Consumer love

    Apply via :

    careers.unilever.com

  • Warehouse Manager

    Warehouse Manager

    MAIN JOB PURPOSE:

    The main purpose of Warehouse Manager is to direct FG evacuation, receipts, warehousing, and distribution operations.
    To oversee the efficient receipt, storage, FG re-handling and dispatch to customers. Ensure productivity targets are achieved and compliance to warehouse processes and controls.

    KEY ACCOUNTABILITIES:

    Operationally manage warehouse in compliance with Unilever policies and vision.
    Oversee end to end warehouse processes i.e receiving, put away, warehousing, stock controls, dispatch and distribution.
    Ensure compliance to warehouse safety and housekeeping standards as per Unilever policy
    Regular layout review and ensure efficient space utilization.
    Initiate, coordinate and enforce operational policies and standard operating procedures to optimize warehouse operations
    Adhere to all warehousing, handling and shipping legislation requirements.
    Maintain standards of health and safety, hygiene and security.
    Manage stock control and reconcile with SAP system. Enforce a strict no scan no move policy.
    Conduct regular supplier performance reviews with the warehouse service providers.
    Follow up for timely 3PL payments ensuring compliance to due P2P process.
    Liaise with stakeholders, suppliers and contracted 3PL transport providers to load/offload and dispatch FG.
    Provide work plans, assign tasks appropriately and appraise results for the warehouse team.
    Receive feedback and monitor the quality of services provided.
    Ensure FEFO is strictly adhered to at the warehouse and regular ageing reports are shared with the team.
    Ensure proper SLOBS management in the warehouse.
    Ensure 100% conformance to plan to the loading plan and continuously improve on warehouse productivity.

    KEY SKILLS:

    Proven work experience as a warehouse manager
    Expertise in warehouse management procedures and best practices
    Proven ability to implement process improvement initiatives
    Strong knowledge of warehousing Key Performance Indicators (KPI’s)
    Hands on experience with warehouse management software and databases especially SAP
    Leadership skills and ability to manage teams
    Strong decision making and problem solving skills
    Excellent communication skills

    RELEVANT EXPERIENCE:

    4yrs+ work experience, ideally in the FMCG or manufacturing environment
    Good knowledge and experience on SAP WM management over 4years
    Bachelor’s Degree in business related field or equivalent
    Strong IT systems knowledge and skills including advanced Excel skills
    Knowledge and experience in inventory management
    Good understanding of supply chain processes and their interdependencies
    Experience and good understanding in 3PL management and
    Knowledge of continuous improvement program and cost cutting initiatives within the warehouse

    Apply via :

    careers.unilever.com

  • Leadership Internship Program – Finance Leadership Internship Program – Supply Chain Leadership Internship Program – Technology Management Leadership Internship Program – Human Resources Leadership Internship Program – Marketing

    Leadership Internship Program – Finance Leadership Internship Program – Supply Chain Leadership Internship Program – Technology Management Leadership Internship Program – Human Resources Leadership Internship Program – Marketing

    Who are we?

    Our purpose is to make sustainable living commonplace. It’s why we come to work. It’s why we’re in business. It’s how we inspire exceptional performance. Our products are available in over 190 countries and 2.5 billion people use our products every day. Doing good sits at the heart of everything we do. So, when you spot a Unilever logo whilst scrubbing, brushing, eating or sipping one of our products, you can feel proud that we are committed to creating a better world for everyone.
    At Unilever Kenya, we are offering talented students the chance to participate in a 8-week summer Internship Program.
    This is a paid internship which gives invaluable work experience at one of the world’s largest consumer goods companies, with more than 400 brands like Dove, Omo, Magnum and Rexona just to name a few!

    Finance:

    Unilever is a leader in sustainability and innovation. In a Finance Internship Program you’ll gain unparalleled access to our world-class finance operations, work alongside highly experienced teams, and lead your own projects.

    Qualifications required:

    You must be in your penultimate (second to last) year of study.
    You must hold a Kenyan Permanent Resident /Citizenship
    You must have a background in Finance or a related course.
    You will be able to demonstrate your potential through an exciting and challenging intern assignment at Unilever. Our internship program gives you real work from day one, with clear deliverables and a plan to develop your skills during the internship.

    Over the two-month internship, you will be assigned a business leader as your personal mentor, provided strong line manager support, and will be able to join the peer community of graduates on the Unilever Future Leaders Program.

    The program will commence from August 2023 to September 2023 and will be based in our office in Commercial Street. We understand Universities vary with timetables and so we are happy to be flexible and can offer full-time and part-time internships during this period.

    If you are in your penultimate year at university and you are a Kenyan Citizen or Resident, then our Winter break Internship is for you! Applications close on 11th July 2023.

    Please Note:

    Students wishing to apply for an internship at Unilever can submit one application only, for their preferred function.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • National Finance Director East Africa

    National Finance Director East Africa

    Business Context and Main Purpose of the Job:

    East Africa is the fastest growing MCO in Africa and has delivered a compounded annual growth.
    The MCO’s strategic ambition is to be the fastest growing, financially sustainable MCO in Africa leading in creating a brighter future for all East Africans. The delivery of this ambition calls for deliberate focus on having the right resources to support the growth agenda and enhancing the control environment to protect and liberate value for the business.
    We are looking for a Finance Director who will provide the strategic financial leadership to the business to drive the delivery of 4G growth across the East Africa markets as well as lead the governance and controls agenda. The job will provide a great opportunity to demonstrate ownership of the business strategy & profitability agenda and the risk and controls framework while working with diverse stakeholders within & outside of the organization.

    Key Responsibilities:

    Some of the key responsibilities include but are not limited to:

    Business Partnering: Deliver growth, profitability & WC targets for East Africa, by:

    Collaborating with the business to deliver 4G Growth through value creation, accurate accounting records reporting and overall financial management.
    Supporting Investment Decision making in Categories & Customers, e.g. assessment of new business opportunities, competitor / customer analysis;
    Driving value creation through category & brand via setting up appropriate standard & promo pricing strategy, launching innovations; defining right level of BMI support;
    Performance reporting, including business planning and forecasting, target setting and scenario analysis.
    Controlling of total local overheads costs. Fully accountable for Finance costs and organization.
    Supply Chain performance: monitoring of local SC performance and transfer prices effect via local SC Finance team & of key value projects
    Actively contribute & drive business transformation & portfolio reshape agenda in line with Unilever strategy
    Drive Digital Transformation agenda in Finance & Information Management strategy
    Forex Management – lead and guide operational teams on forex management practices across the organisation.
    External Networks – Build extensive external networks across different business interfaces (regulatory, trade partners, banks, and influencers and industry forums)

    Protect Value:

    Governance and Compliance – Monitoring adherence to all GFCF and Non GFCF controls, legal, regulatory, and statutory audit compliance as per the governance framework set by Unilever and the local regulations. Working closely with Internal auditors, statutory auditors and corporate audit to step change the control environment within the organisation.
    Overview of Tax function & risk management within a complex & challenging framework

    People Development:

    Drive People agenda, ensuring an inclusive environment, high engagement of the finance team & EA organization
    Leadership skills & career development of Finance people.
    Motivate and lead a high-performance management culture, attract, recruit and retain talent; work closely with the team to create a future fit finance team.

    Job qualifications and requirements

    Commercial and financial acumen: experience in partnering category and customer teams
    Influencing, presentation and communication skills,
    Financial reporting (IFRS) & risk management
    Ability to deal with complex project management
    Team Leadership skills
    Demonstration of Unilever core values: Respect, Pioneering, Integrity & Responsibility
    Accounting Degree / equivalent
    Must be a professional member of an accounting body

    Direct Reports

    Finance Team in East Africa

    Key Interfaces

    East Africa GM
    EA Leadership team
    Category Business Team
    Africa Finance Leadership Team
    Global stakeholders
    Relevant external regulatory bodies
    External Auditors
    Bankers

    Apply via :

    careers.unilever.com

  • Territory Manager

    Territory Manager

    Main Purpose

    Responsible for managing distributors profitability within a defined territory to achieve sales and coverage targets.

    Main Accountabilities

    Determine infrastructural requirement of a distributor for a particular territory including working capital required.
    Determine and prepare distributor sales and KPI targets using the Joint Business Plan toolkit.
    Ensure that working capital is effectively managed by constantly monitoring stocks, debtors and cash positions to meet the right norms.
    Build excellent relationships at KD and at POP level   
    Set up the distributor team by recruiting the right skills, right numbers and training through field coaching to deliver assigned targets.
    Set targets for all distributor team and review performance constantly through market floor meetings to ensure target achievement.
    Ensure that KD is profitable by using the ROI toolkit to monitor income and expenditure and report on monthly actions to improve.
    Ensure weekly submission of KD extracts used in raising orders for the KDs
    Prepare beat plans for KD sales team to ensure effective & efficient coverage of assigned territory with all product categories
    Prospects, negotiates and initiates local actions in line with company policies
    Ensure the availability of the right product assortment at the right channel at the right price.
    Ensure achievement of the Field capability score by meeting targets for coverage, lines per call and bill productivity
    Building capability of distributor sales team through full day sales accompaniment and field coaching.
    Submission of weekly and monthly reports – weekly sales report, ROI and profitability report, working capital analysis report and safety reports.

    Critical Success Factors of the Job

    Key Skills

    Driving skills
    Good Interpersonal skills
    Relationship management skills
    Negotiation skills
    Has to be a thinker and a doer.

    Relevant Experience

    Bachelor degree or equivalent

    Apply via :

    careers.unilever.com

  • Site Quality Specialist

    Site Quality Specialist

    MAIN JOB PURPOSE:

    The Site (Factory / Sourcing Unit) Quality role supports the implementation of Unilever specifications, standards and Quality Management System (QMS) for quality assurance and controls in alignment with applicable regulatory requirements. This key Quality role ensures systems are in place to comply with local regulatory requirements and drives site Quality improvement activities to ensure product consumer safety & overall quality and address consumer / customer issues.
    Reports through Site Quality Leader to Site Leader (Works Director / Supply Leader / Site Leader)

    KEY ACCOUNTABILITIES:

    The scope of the role is dependent on-site scale factors including # consumer units, # packing lines, site headcount – # FTE, direct responsibility staff # FTE, and site complexity factors such as # technologies, # SKU, % production direct-shipped to customer. Technologist designation is dependent on application of special technical skill or academic standing in one or more area of quality such as microbiology, chemistry, mathematics / statistics, etc. in addition to responsibilities of Specialist.
    Decision making directly impacts consumer safety and quality of UL products in the marketplace with implications on UL reputation and brand equity. Is a key role in mitigation and management of UL Corporate Operational Risk (Design and production of products that meet our environmental, consumer safety and quality standards)
    The Site Quality specialist will be responsible for Quality in all site plants on day-to-day activities.
    Structurally all factory analyst /team leaders will report to Site Quality Specialist.

    Applicable to Specialist and Technologist

    Supports implementation of UL QMS in the site to assure consumer safety and overall quality of final product being manufactured
    Supports efforts to verify compliance of site operations to UL QMS through program of internal quality audits.
    Supports efforts to submit a complete, accurate and on-time Quality Verification program self-assessment
    Supports preparation of local procedure and work instructions that ensure UL and other applicable standards are accurately represented in local procedures and work instructions
    Supports data collection, analysis and assignment to standard Quality loss trees in support of operational KPIs reporting
    Supports providing of Site details for Inter-Company Quality Agreement to MCO receiving the product
    Supports efforts to complete and maintain external audits and certifications
    Supports efforts to verify and document compliance to regulatory requirements applicable to quality and consumer safety, and to ethnic / religious requirements
    Supports efforts to verify and document the traceability of materials, packaging and products e.g. includes annual dummy or mock recall exercises
    Utilizes SAP QM and Unilever specifications and supports verification of use for quality purposes
    Supports site required actions necessary to manage product incidents e.g. data and information requested by MCO Quality
    Supports the implementation and verification of procedures to control non-conforming materials and products
    Supports site implementation and on-going verification of HACCP plan and pre-requisite programs such as pest controls, allergen management, hygienic controls, etc.
    Supports implementation and on-going verification of category / technology GMP as applicable to the site
    Supports site implementation and on-going verification of HACCP pre-requisite programs such as pest controls, allergen management, hygienic controls, etc.
    Supports implementing and assessing of on-going compliance to in-take control program for received materials and packaging
    Supports implementing and assessing of on-going compliance to a quality testing program throughout the production cycle that is aligned with UL / external requirements and applicable specifications
    Supports program to ensure on-site Quality laboratories operate in accordance with applicable Good Laboratory practices and UL /external requirements, test methods and general laboratory safety
    Supports implementing and verifying site calibration and maintenance program for inspection, measuring and testing equipment
    Supports the implementation and maintenance of system where key quality data and information are recorded and preserved
    Supports / participates in Quality Pillar activities in UMS while ensuring there is a structured follow up on Quality projects as per UMS steps.
    Supports ensuring UL required IT systems, practices, loss trees and improvement tools are used to reduce / eliminate quality losses
    Supports / participates in structured quality improvement activities related to customer, consumer issues and CRQS gaps
    Supports efforts to improve quality of inbound materials by collecting and analyzing supplier performance data
    Supports process capability studies to maintain alignment between process capability and specification limits in processing and filling operations
    Applies current tools and practices to support management of quality related projects
    Supports innovation trials in the site as appropriate for site quality
    Supports early management in site projects as representative of site quality
    Supports projects as appropriate for Site Quality
    Supports ensuring that quality-related responsibilities are fulfilled for innovations and changes.

    Additional responsibilities for Technologist:

    Utilizes advanced knowledge of HACCP, hazard controls & pre-requisite programs to support site efforts to mitigate consumer safety risks
    Applies specific knowledge of factory hygiene and equipment cleaning and disinfection to support site HACCP and prerequisite programs in mitigation of consumer safety risks
    Utilizes knowledge of microbiology and its potential consumer safety risk to support site HACCP plans, pre-requisite programs  and on-going verification
    Utilizes advanced technical knowledge (e.g. chemistry, microbiology, statistics/ mathematics, etc.) to support site quality testing program for received materials and packaging aligned with UL requirements and specifications
    Utilizes advanced statistical knowledge to support process capability studies to maintain alignment between capabilities of site processing and filling operations and specification limits
    Utilizes advanced knowledge of category / technology details and requirements to support site innovation / changes.

    KEY SKILLS
    ESSENTIAL:

    University degree in technical discipline or general sciences
    Please refer to SC World for Job Skill Profile

    PREFERRED:

    Biology, Chemistry, Engineering, Food Science or Microbiology degree

    Apply via :

    careers.unilever.com

  • IT Manager – Plantations

    IT Manager – Plantations

    PURPOSE OF THE ROLE
    The main purpose of the Geography-based IT Manager role is to support the IT Director as a representative for the whole of IT, including the IT Service lines, IT Service Delivery & Global Innovation, with the cluster business teams.
    Main Accountabilities

    Proactively develop a strong relationship with the customers – The business teams in the cluster, and the suppliers, Global IT Innovation, ES IT Service Line Owners and IT Service Delivery.
    Responsible to ensure that the requirements of the business are understood, the strategy and plans for IT are clearly communicated and the overall IT plan and priorities within areas of responsibility are clearly articulated and agreed.
    Manage projects to support local business growth programs as aligned with overall IT and business plan – working with appropriate Service Lines to ensure achievement of these programs.
    Support the Service Delivery team as the point of coordination of Urgent Incidents within his/her scope of responsibility for Integrated Services including problem management activities
    Provide full application management service for Legacy and Heritage (L&H) applications as determined by scope of area of responsibility.
    Support the activation of the global innovation programs to support plans in the cluster based on area of responsibility
    Ensure the review and proactive identification of improvements of all existing IT Services within area of responsibility.
    Ensure alignment to IT Compliance and governance framework, and provide appropriate input to and management of IT Costs
    Support to deliver on the Digital Supply Chain Agenda and digital Business processes aligned to Tea Plantation Strategy Plan.

    Business Partnering

    Engage with business teams within his/her area of responsibility to communicate and scope the IT plan aligned with overall IT plan

    Innovation Activation

    Undertake activation activities for Global IT Innovation & Service Line activation programs as required by IT Director .
    Undertake the relevant project execution and management activities to support Local Growth Programs working with Service Lines in the delivery of these projects

    Legacy & Heritage Services

    Undertake the necessary activities to provide L2/3 support for L&H applications within area of responsibility.
    Work with Global Innovation to provide necessary integration activities with L&H applications to support  Global innovation programs
    Undertake the necessary project management and application development activities for L&H Innovation projects within scope responsibilities
    Effectively work with and manage vendors in delivery of application management of L&H Applications
    Assist with communication and resolution of Incidents for L&H applications
    Input to review of L&H services within area of responsibility and help develop action plans for these.
    Undertake necessary activities to ensure achievement of L&H service improvement plans within area of responsibility.
    Ensure high level understanding off overall system architecture well understood and documented.
    Ensure IT analyst help file /playbook exist for all L&H within scope of responsibility.

    Existing Global IT Services

    Support the IT Director to ensure effective delivery of day to day IT operations, ensuring that IT services delivered are as per business requirements
    Align with ekaterra standard operating procedures in delivery of IT Services
    Input to review of Global services within area of responsibility and help develop action plans for these and track achievement of action plans within area of responsibility
    Contribute to implementing key actions to address service improvement areas
    Inputs to and helps define Geography demand for Services and communicates these to Service Lines
    Work with Global (HP,BT etc) & Local vendors in delivery of Global services where appropriate
    Manage the delivery of out-of-scope activities and maintenance of out-of-scope infrastructure as appropriate within scope of responsibilities
    Assist with communication and coordination of status of Urgent Incidents within the Geography and understanding impact to support resolution of these incidents
    Escalate unresolved incidents on the basis of criticality to the IT Director .
    In the case of relevant incidents impacting  core business processes , work together with the functions in order to activate BCP to minimize disruption
    Participate in problem management activities within area of responsibility as required to support Service Line/Operations teams in resolving problems
    Work with business teams to ensure that the benefits of the existing services and new/updated services within area of responsibility are achieved

    IT Costs, Procurement & Controls

    Assist with processing  of actual costs as required within area of responsibility  and tracks and ensures payment to local vendors
    Assist with input of cost drivers to budget process including assisting in IT hardware and software requirement planning and budgeting
    Supports hardware and software asset management activities as appropriate within area of responsibility within scope of responsibility

    Compliance & Disaster Recovery Plan

    Adhere to governance & compliance framework
    Support Execution of  Disaster Recovery Plan (DRP) plans as appropriate within area of responsibility

    Project Management Office

    Work with IT Director to ensure input of key PMO (Project Management Office) activities for projects such as project status and clarity processes occur on time

    Other Key Responsibilities

    Work with 3P in Geography as appropriate
    Deliver activities to best leverage IT within area of responsibility

    QUALIFICATIONS & EXPERIENCE REQUIRED

    Be a University Graduate in IT, Computer Science or an  equivalent professional qualification
    Proven working experience as an IT manager or relevant experience
    At least 8 years’ experience in Business Security Management biased towards Business partnering .
    Proven track record in delivering business application projects to the business and partnering a large equivalent large country/multi-country organization with key interfaces to management and senior management in the organization.
    Experience in managing direct reports
    Project management experience
    Experience managing significant infrastructure projects
    Excellent interpersonal and communication skills – both verbal and written
    Able to multi-task; work to tight deadlines and able to cope under pressure
    Attention to detail and high level of accuracy
    Strong problem-solving ability/logical thinker and highly numerate
    Ability to see the bigger picture
    Excellent knowledge of technical management, information analysis and of computer hardware/software system
    Expertise in data center management and data governance
    Hands-on experience with computer networks, network administration and network installation

    Apply via :

    careers.unilever.com

  • Customer Service Specialist

    Customer Service Specialist

    MAIN JOB PURPOSE:

    Supports the end-to-end order management process, Customer returns, deliveries, and Supply claims processing. He/She will drive collaboration, manage on time in full delivery of customer orders and ensure continuous engagement with Key stakeholders for seamless customer service operations.

    KEY ACCOUNTABILITIES:

    Manage the Order Management processes from order collection to order delivery and return, aiming to provide the best possible service level towards our customers. In line with the standard operating procedures. This is between the local and regional teams.
    Implement and Maintain Standard Operating Procedures within the customer service department
    Support implementation for Customer Service modules, including ERP and any other systems. Participate in all necessary tests to make sure systems run according to core model processes.
    Maintain key performance indicators within customer service i.e. service level and cost management
    Collect and follow up customer orders on SAP. Ensure a close follow up of daily order entering and guarantee strict order management accuracy.
    Work closely with Finance, Customer Development and Logistics departments to reduce order cycle times and improve fill rates while controlling the cost of serving customers.
    Work closely with Finance to ensure timely booking of claims. Most importantly to maintain a clear audit record related to department activities.
    Maintain a weekly shipment outlook and lead weekly/ monthly meetings with all stakeholders to review order status, priorities, and challenges.
    Customer service performance management reporting and including management reviews

    Key Interfaces:

    Logistics EA manager
    Customer Service Excellence Manager
    Area Sales Managers & National Sales Manager
    Customer Account Manager
    Category Planning Managers
    Transport & Warehouse Manager

    KEY SKILLS

    Strong stakeholder management skills and ability to influence cross functionally.
    Solution driven with the willingness and ability to implement innovative ideas.
    Good communicator with the ability to form and maintain good relationships internally and externally.
    Strong interpersonal, negotiation and influencing skills.

    RELEVANT EXPERIENCE:

    University degree completed in relevant field preferably.
    Minimum of 3 years’ experience within a supply chain organization
    Excellent working and analytical Knowledge of SAP and Excel
    Strong analytical and numerical skills
    Strong interpersonal and presentation skills.
    Overall Order Management process knowledge

    Apply via :

    careers.unilever.com