Website: Website https://www.sidianbank.co.ke/

  • Relationship Manager – Trade and Corporate Banking

    Relationship Manager – Trade and Corporate Banking

    JOB PURPOSE

    The Job holder will be responsible to solicit, build and maintain relationships with Trade Finance & Corporate Banking  Banking clients through provision of highly analytical, professional and well-rounded service presentations and consultations of the Bank’s Business Banking products ranging from liabilities to asset facilities to serve as one-stop and all-rounded Banking experiences and promote Sidian as the go to SME Bank. This involves growing business in terms of liabilities and assets as well as non-funded businesses in areas such as trade finance, bancassurance, forex, transactional income and channels usage from the bank’s target markets to increase share of wallet for the bank.
    This role is responsible for continuous enhancement of the breadth and depth of product lines for the business function to achieve and sustain competitive positioning in the target markets. Effective account relationship management resulting in optimization of customer satisfaction, retention and wallet share through selling multiple solutions from appropriate range of the bank’s product is critical.

    KEY RESPONSIBILTIES

    Strategic input and planning
    Sales, Business Development & Relationship Management
    Risk Management
    Strategic Marketing
    Strategic customer experience
    Leadership & Management

    Strategic input and planning:

    Develop business opportunities and monitor business’s activities in line with the Bank’s long-term strategic and annual business plans and ensure that the Bank remains competitive and promptly reacts to changing market conditions and customer needs.
    Provide input and recommendations to the Business Banking short- and long-term strategy in a bid to grow the wallet share and maximize revenue for the department.

    Sales, Business Development & Relationship Management:

    Develop a target market database of clients in the Bank’s desired industries/sectors, have well defined call objectives and drive a robust calling program that will generate sales and business for the Bank.
    Develop business opportunities and monitor business’s activities in line with the Bank’s long-term strategic and annual business plans and ensure that the Bank remains competitive and promptly reacts to changing market conditions and customer needs.
    Act as liaison between clients and internal operations team to timely and effectively understand and provide all types of banking products including but not limited to deposits, loans, trade finances and remittance for the clients.
    Develop a focused relationship management system, which increases the Bank’s ability to increase the flow of business and generate deposits, lending and revenues from existing and new customers in line with the enterprise strategy.
    Enhance relationship marketing and management – to establish, maintain, and enhance relationships with customers and other partners, at a profit, so that the both the customer and bank objectives are met achieved by a mutual exchange and fulfillment of the brand promise.
    Develop a focused relationship management system, which increases the Bank’s ability to increase the flow of business and generate lending, trade finance, deposit and cash management business from existing and new customers in line with the target market segments for the bank.

    Risk Management:

    Ensure full compliance with the Bank’s Credit Policy, Central Bank of Kenya guidelines and appropriate provisions of the Banking Act with respect to lending.
    Ensure customer value proposition is implemented in compliance with external and internal regulations & policies i.e. operational, credit, reputational and people risk.
    Facilitate and collect all clients’ required documents for application of banking facilities to verify their eligibility.
    Gather valid applicants’ financial records by obtaining and compiling copies of clients’ credit histories, corporate financial statement and other financial information.
    Solicit, build and maintain new and existing clients in accordance with the guidelines stated in the Trade Finance & Corporate Banking policies and procedures to ensure sustainable and secure deposit and loan portfolios.
    Present and provide highly professional consultations to target corporate clients to address their demands and match with the Bank’s products and services.
    Discuss credit-related issues and loan packaging to provide sound financial advice and tailored solutions for the clients as well as to take the opportunity to cross-sell other banking products.
    Conduct financial analysis and interpret applicants’ financial status, credit, property evaluations, repayment capacity to determine feasibility of granting loans and other credit facilities.
    Conduct a site visit at clients’ business premise and proffered collateral during loan assessment process to obtain in-depth information concerning to the soundness of their business and purpose of loan application and ensure sufficient and acceptable security for the loan.
    Process and prepare Credit Appraisal Report for commercial applications including detailed loan appraisal write-up and detailed financial analysis of the corporate clients in order to submit for loan approval.
    Prepare and execute loan contracts and arrange loan disbursement timely and accurately to fulfill clients’ needs and satisfactions.
    Make regular site visits to existing clients to determine the actual conditions of the business and loan collateral whether it should remain the same or be downgraded as well as to develop relationship with clients as part of retention strategies.
    Closely monitor on recommended/processed loan for timely repayment and to ensure Portfolio At Risk remains within acceptable level.
    Follow up delinquent clients immediately and refer such case to higher authority to actively handle the loan portfolio.

    Strategic Marketing:

    Embed strategic marketing by focusing on how to develop competitive advantage into the changing marketplace and leveraging on the banks distinctive capabilities to drive value.
    Enhance creation by creating, communicating, delivering, and offering solutions that have value for customers, shareholders and partners.
    Build the Sidian Bank Brand to ensure that the bank is top of mind as an enterprise bank.
    Strategic product development by continuously developing and refining the banks products.
    Gather insights and provide recommendations that position the bank as a leading SME go to bank which focuses on entrepreneur.

    Strategic customer experience:

    Key driver for not only customer satisfaction, but building a base of promoters by enhancing positive customer experience and advocacy to drive competitive advantage, leading to faster organic growth and lower cost.
    Create a differentiated customer experience design, tailored to target customer needs and optimize customer interactions with the brand, offerings, and touch points to consistently deliver and make continuous improvements to the design.
    Link sales and service and embed customer service culture as the bedrock to grow the balance sheet.
    DECISION MAKING AUTHORITY
    The role is highly guided by Policies and Procedures;
    Pricing structures and negotiation parameters;
    Range of products to support the client.

    ACADEMIC BACKGROUND

    University degree or above in a relevant business discipline e.g. business administration or finance.
    Master’s degree will be an added advantage.

    WORK EXPERIENCE

    At least 8 years’ experience in banking.
    Sound knowledge of Business Banking/SME products, services and processes together with exposure in retail banking branch operations.

    SKILLS & COMPETENCIES

    Proven track record of growing a profitable and sustainable portfolio that delivers to the banks bottom-line;
    Profound understanding of SME market, key competitors and offerings as well as our competitive edges to win quality customers;
    Thorough understanding of CBK regulatory framework and pertinent regulations impacting corporate customers;
    Highly effective communicator with excellent interpersonal and motivational skills;
    Strong managerial, planning, analytical, decision-making, lateral thinking and project management skills;
    Excellent customer service, client relationship management, communication, negotiation, problem solving and interpersonal skills;
    Credit evaluation and analysis skills with extensive business insights related to commercial loans in Cambodia context;
    Financial literacy and ability to interpret and analyze financial statements (audited and/or management reports) of the business in order to access repayment capacity and financial soundness of the clients;
    Sense of judgement and common sense with both qualitative and quantitative tools to provide sound and comprehensive analysis/evaluation on complex credit applications;
    In-depth knowledge of the bank branch operations, rules and regulations, laws, granting loans, and credit risk management.

    PROFESSIONAL CERTIFICATION

    Diploma in Banking – AKIB (added advantage)

    Apply via :

    sidianbank.co.ke

  • Relationship Manager – Branch Banking 

Senior Relationship Officer – Branch Banking 

Branch Manager

    Relationship Manager – Branch Banking Senior Relationship Officer – Branch Banking Branch Manager

    JOB PURPOSE

    Responsible for the effective management, control and marketing of the Banks Product portfolio within the branch, in line with the Bank’s policy, to ensure growth of the balance sheet and revenue.

    KEY RESPONSIBILITIES AND ACTIVITIES
    Strategic input and planning:

    Contributes to the completion of the branch operational plan by preparing and implementing an individual business plan that encompasses strategies for performance on branch growth objectives.
    Prepares a personal action plan that contributes to the overall branch budget.

    Sales & Business Development:

    Full responsibility for all product lines and all sales and business development.
    Develop business opportunities and monitor business’s activities in line with the Bank’s long-term strategic and annual business plans and ensure that the branch remains competitive and promptly reacts to changing market conditions and customer needs.
    Develop a focused relationship management approach, which increases the branch ability to increase the flow of business and generate deposits, lending and revenues from existing and new customers in line with the enterprise strategy.
    Ensure full compliance with the Bank’s Credit Policy, Central Bank of Kenya guidelines and appropriate provisions of the Banking Act with respect to lending.
    Enhance relationship marketing and management – to establish, maintain, and enhance relationships with customers and other partners, at a profit, so that the both the customer and bank objectives are met achieved by a mutual exchange and fulfillment of the brand promise.
    Actively market and develop the banking products to existing and prospective clients to grow the wallet share.
    Continuously conduct market research and competitor analysis to identify new business opportunities.
    Manage relationships of key accounts while tapping on their share wallet through cross selling and upselling.
    Business development through recruiting new key accounts while harnessing their value chains.
    Maintain a comprehensive understanding of the customers’ business plans, financial projections and support requirements.

    Strategic Marketing

    Enhance creation by creating, communicating, delivering, and offering solutions that have value for customers, shareholders and partners.
    Build the Sidian Bank Brand to ensure that the bank is top of mind as an enterprise bank.
    Understand and provide clear direction to the branch based on market analysis of local area consumer trends and competitor offerings.
    Support product specialists and the sales teams in marketing of initiatives and other products to local businesses.

    Strategic customer experience

    Key driver for not only customer satisfaction, but building a base of promoters by enhancing positive customer experience and advocacy to drive competitive advantage, leading to faster organic growth and lower cost.
    Link sales and service and embed customer service culture as the bedrock to grow the balance sheet.

    Branch Operations:

    Support branch operations as assigned by the Branch Manager to manage leave and other emergency situations.

    Compliance:

    Contributes to the flow of staff communications, by attending regular staff meetings – morning huddles and weekly progress meetings.
    Adherence to dress code, code of conduct and HR policies and procedures and follows laid down grievance and disciplinary procedure to ensure a conducive work environment.
    Monitor and ensure compliance of facility covenants to ensure performance and profitability.
    Provide regular call reports for all facilities to enhance our Monitoring & Evaluation.
    Monitor service delivery to bank customers to ensure high levels of efficiency and effectiveness.
    Ensure compliance with both internal and external regulatory requirements.
    Work closely with risk and compliance units to ensure effective controls to mitigate against operational and business risks.
    Ensure implementation and compliance with operational policies and procedures, AML/CFT Policies.
    Compliance to the Environmental Social Management (ESM) policy and procedure in day to day business.

    DECISION MAKING AUTHORITY

    Customer onboarding as per policy
    Portfolio management as per policy
    Credit appraisal and debt monitoring for accounts in PAR or NPL as per policy
    KYC compliance as per policy

    ACADEMIC BACKGROUND

    University degree or above in a relevant business discipline e.g. business administration or finance.

    WORK EXPERIENCE

    At least 6 years’ experience in retail banking and/or commercial banking including a minimum of 3 years sales experience.

    SKILLS & COMPETENCIES

    Sound knowledge of Retail Banking/SME products, services and processes together with exposure in retail banking branch operations or customer service delivery.
    Profound understanding of retail market, key competitors and offerings as well as our competitive edges to win quality customers.
    Thorough understanding of CBK regulatory framework and pertinent regulations impacting corporate customers.
    Strong leadership, marketing, sales and management skills.
    Highly effective communicator with excellent interpersonal and motivational skills.
    Solid performance management and motivational skills.
    Excellent relationship building and stakeholder management skills.
    Strong managerial, planning, analytical, decision-making, lateral thinking and project management skills.

    PROFESSIONAL CERTIFICATION REQUIRED

    Diploma in Banking – AKIB/ACCA/CPA (K)

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Claims & Underwriting Trainee 

Underwriting & Operations Trainee

    Claims & Underwriting Trainee Underwriting & Operations Trainee

    JOB PURPOSE

    Support claims officer in the overall claims strategy
    Support Underwriting Officer underwriting strategy
    Ensuring all underwriting operations follow, the Company and regulatory requirements.
    Claims management and ensuring all claims operations follow the Company and regulatory requirements.

    KEY RESPONSIBILTIES

    Claims
    Underwriting
    Customer

    MAIN ACTIVITIES
    Claims

    Manage claims assigned end to end ensuring settlement within the timelines as per SLA.
    Providing risk management advice – notifying the team on any issues affecting the risk and where improvement is required.
    Updating customers and relationship managers on claim positions and statutes
    Receive and review claim process documentation and other relevant documents and pertinent requirements to ensure the accuracy and completeness.
    Ensure claims are updated in the Insurance processing system (IPEN)
    Claims process documentation.
    C0 -Signatory of the general insurance claims with the banks interest
    Ensure all claims received from branches and clients are registered and channeled to the insurers for action and within the stipulated timelines.
    Providing Risk Management advice – Notifying the team on any issues affecting the risk and where improvement is required.
    Escalations on static claims within timelines and schedule underwriter engagements and client visits where need be.
    Managing client and service providers’ relationships – resolve clients’ (internal & external) issues and handling any complaints associated with a claim.
    Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines.
    Please note that your job description may be subject to change from time to time in line with the Bank’s strategic direction
    Any other official duty that may be allocated by the line manager from time to time. 

    Business Management Underwriting – Branch

    Ensure accurate debit notes & credit notes are raised in the bancassurance system.
    Ensure accurate policy endorsements and revisions are raised in the system.
    Ensure Policy contra and cancellation credit notes are raised in the system.
    Ensure Motor certificates, cover notes and policy documents are issued to the clients.
    Advise Branches and clients on Insurance rates and terms.
    Ensure Policy reinstatements revisions and endorsements are done and communicated to the underwriters.
    Grow the Gross Written premium of the intermediary by onboarding new clients and ensuring retention of the existing by servicing the branches assigned
    General business rates and terms negotiation to ensure or customers get value out of quotes issued and covers placed.
    Enhance and maintain a good business relation between the intermediary and the insurance companies and branches assigned,
    10 Branches management on Debt collection, Policy renewals and policy cover issue. File ALL insurance pledge forms and ensure renewal with the intermediary

    Customer

    Detailed explanation of insurance policies to customers, staff and the bank (internal customers)
    Managing client and service providers’ relationships – resolve clients’ (internal & external) issues.
    Through the Supervise customer service and relations functions and manage the complains and compliments register through the support of the client’s services officer.

    DECISION MAKING AUTHORITY
    This section records how decisions are made and the accountability for making decisions. Give examples of typical decisions that would be made, including:

    Various types of claims analysis
    Correspondence with branches and ensure compliance of all underwriting guidelines.

    ACADEMIC BACKGROUND

    Bachelor’s Degree (Preference given to Actuarial, Insurance, Statistics or a Business-Related Course).

    WORK EXPERIENCE

    At least 1 years’ experience in insurance claims administration.

    SKILLS & COMPETENCIES

    Results oriented and self-driven with a proven performance track record
    Comprehensive knowledge of general insurance products
    Good planning, organization, and reporting skills with the ability to deliver effectively under strict deadlines
    Ability to understand the impact of operational initiatives from a sales/marketing perspective
    Excellent communication, presentation and customer service skills.
    Proficiency in the use of MS Office software application

    PROFESSIONAL CERTIFICATION

    COP (Certificate of Proficiency in Insurance) or progress in Diploma in Insurance ACII or IIK

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Finance Assistant

    Finance Assistant

    JOB PURPOSE
    The candidate will be responsible for the preparation of timely and accurate reconciliations; analysis and communication of the same to management for decision making in accordance with the set guidelines.
    KEY RESPONSIBILTIES

    Reconciliations preparation and review
    Record keeping
    Fixed assets management
    Reporting – Management & Regulatory

    MAIN ACTIVITIES

    Prepare various Bank reconciliations ensuring they are accurate & timely as well as follow up resolution of reconciling items. Reconciliations include but not limited to Branch reconciliations, Nostro & CBK reconciliations, Correspondent accounts, Transit accounts, clearing accounts, Bankers cheques, etc.
    Review various Operations reconciliations ensuring they are accurate, timely and reconciling items resolved i.e. Channels reconciliations, Mpesa, Money Gram, Western Union, Visa, Pesalink, etc.
    Ensure accruals of expenses are accurately processed before the end of the month.
    Ensure accurate reversal & processing of accrued expenses after receipt of the actual invoices.
    Prepare various schedules for analysis and booking, e.g. prepayment schedules, rent schedules, etc.
    Preparation and timely submission of the daily Foreign exchange report to CBK while ensuring the accuracy of the same. Also prepare and submit other CBK reports as will be allocated.
    Ensure accurate and safe archiving of all relevant documents and vouchers in the department.
    Review and process income reversal requests in line with policy.
    Maintaining the Fixed assets register and ensuring that depreciation, acquisitions, and disposals are posted correctly and on a timely basis as well as ensuring Work In progress capitalization is done as required.
    Manage external and internal audits ensuring all required data is provided and audits completed on a timely basis.
    Provide relevant information for audit, CBK & other reviews as appropriate.

    DECISION MAKING AUTHORITY

    The role is highly guided by Policies and Procedures;
    Decision on work scheduling.

    ACADEMIC BACKGROUND

    University degree or above in a relevant business discipline e.g. business administration or finance.
    Two years working experience in Banking.
    Professional qualifications: Minimum of CPA part 1 or equivalent qualification.

    SKILLS & COMPETENCIES

    Effective communicator with excellent interpersonal and motivational skills;
    Excellent customer service, client relationship management, communication, negotiation, problem solving and interpersonal skills;
    Sense of judgement and common sense with both qualitative and quantitative tools to provide sound and comprehensive analysis/evaluation on complex credit applications;
    Excellent with numbers and MS Excel proficiency.
    Ability to work under pressure

    Apply via :

    sidianbank.co.ke

  • Senior Officer – Clearing

    Senior Officer – Clearing

    JOB PURPOSE
    The Senior Officer clearing is responsible for providing operations support services, including but not limited to; Cheque clearing, Settlements, EFTS, Direct debit and Reconciliations in coordination with the Manager.
    KEY RESPONSIBILITIES AND ACTIVITIES

    Receipt of files from CBK (Sybrin system) – Confirm all files received and extract settlement report.
    Monitor the upload progress of clearing files to completion.
    Action all other exceptions that have defaulted.
    Generation and Transmission of the unpaid files to CBK.
    Follow up and clearance of all outstanding items in the suspense accounts.
    Strive to meet high customer service levels by processing incoming requests efficiently and in accordance with procedures and policies to meet Service Level Agreements.
    Escalate non-conforming instructions to the Line Manager for further guidance.
    Checking of un authorized items at the end of the day.
    Initiation and running of Projects within the Department.
    Training and guidance of the team under his supervision.
    Perform validation on inward cheques to ensure that all details are correct.
    Validate and confirm that all transactions allocated have been processed and authorised by end of day.
    Ensuring all entries in suspense accounts are accounted for and/or processed as per the agreed turnaround time and any variances explained and escalated to the line manager.
    Maintain and update filing of customer or other internal instructions in line with bank document management procedure and policies.
    Process direct debit requests received from other banks as well as initiate new direct debit requests to other banks.
    Professional presentation of self to customers.
    Maintain and update filing of customer or other internal instructions in line with bank document management procedure and policies.

    KNOWLEDGE, SKILLS & EXPERIENCE

    Bachelor’s degree in a business course
    3-4 years’ experience in Clearing (ACH) which includes product knowledge in Cheque clearing, EFT,s and Direct debits),
    The candidate should have sufficient understanding of KBA rules on clearing
    Sybrin and T24 knowledge will be an added advantage.
    Understanding of Prudential guidelines on KYC and AML
    Understanding of the banking act, CBK act and all such acts for smooth working in a bank

    Apply via :

    sidianbank.co.ke

  • Product Manager

    Product Manager

    JOB PURPOSE
    The role primarily involves developing and executing analysis, strategies, and programs to improve product positioning, product launches, and demand generation that builds long-term growth and competitive advantage. The incumbent will also help define and promote the value our solutions bring to customers to assist in retention and new sales as well as overseeing the identification, development, and production of new products for the Bank. It will involve driving the development process from idea to implementation to ensure products meet customers’ needs as well as determining cost efficient production methods, overseeing the layout of product innovation test and ensuring that new products are following regulations.
    This role requires a combination of technical/software knowledge to obtain a deep understanding of our products, combined with the marketing skills to effectively communicate product capabilities and benefits.
    KEY RESPONSIBILTIES

    Product Strategy formulation and implementation.
    Research and development.
    Product Life Cycle Management.
    Product performance tracking and reporting.
    Training and Sales Support.
    Risk Management.

    MAIN ACTIVITIES 
    Product Strategy formulation and implementation: 

    Determine the product strategy and vision for products covered with eye towards innovative concepts and solutions.
    Maintain understanding of product line strengths and weaknesses to help develop product positioning and messaging that differentiates our products in the market.
    Formulate and come up with product strategies that competitively address identified and emergent market opportunities.

    Research and development:

    Facilitate and lead strategy/concept/requirements sessions with cross functional teams of user research, market research and technology partners;
    Assess customer and banker needs and “pain points” to build prototypes to validate solution approach.
    Experience in using empathetic product design to develop and managed products, tools and technology to address and resolve user problem(s).
    Identify the business and operational requirements based upon the business requirements & objectives of each product.
    Identify and present innovative and creative product solutions.
    Perform competitive research to profile our key competitors.
    Analyze qualitative and quantitative research and apply it to market opportunities, brand gaps, and commercial priorities in order to develop innovative consumer focused products.

    Product Life Cycle Management:

    Identify, evaluate and implement opportunities/needs for product enhancement and development (e.g. performance, risk mitigation, additional functionality). These opportunities may be identified through: regular market and competitor analysis performed by the product group; solutions developed as the result of client needs; suggestions from the line or Product Review Committee (PRC) or that meet a specific bank initiative or new client niche.
    Work with vendors; performing new vendor analysis, managing relationship, vendor negotiations, managing initial product integration requirements.
    Ensure growth through product development, new acquisitions, deepening existing relationships as well as developing strategic alliances with tactical partners to drive uptake.
    Engage with segment owners and market activators to achieve product uptake and utilization to meet revenue targets as well as increase deposit accounts use-cases.
    Collaborate & champion the product development committee and regional teams to understand business needs and develop corresponding requirements.
    Work with internal and external cross-functional partners and stakeholders to bring new product &innovations to the market.
    Drive top-line growth, volume, and share via consumer-led renovation and innovation initiatives of existing customers.
    Project ownership from developing a concept, to product development, to business case preparation, to launch in-market, and finally, until performance measurement.
    Develop and evolve the Innovation Pipeline focusing on future growth, while at the same time managing short term needs and budgets Analysis of financial performance.
    Assist in the creation of our product content including one sheets, website content, videos, blogs, webinars etc.
    Responsible for idea generation and concept validation of new services/platform enhancements.
    Project management of all product integration/launches/changes throughout implementation.
    Lead the development, approval, training, and communication of new products/product changes and their associated customer, operational, system, & process impacts to the various internal organizations.
    Develop information materials on product features, benefits, requirements, pricing and services, and prepares and executes training seminars as needed. (Includes Marketing One-Sheets and annual fee increase training)

    Product performance tracking and reporting:

    Ensure proper customer segmentation, reporting across Strategic Business Units, product per customer penetration, product and customer profitability.
    Provide regular market reviews, advise the bank on optimal policies, processes, procedures, and fees to ensure maximum products profitability.
    Build and present end to end executive product updates inclusive of current production metrics, new feature delivery planning and financial forecasting;
    Integrate data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of product initiatives;
    Manage in-life product performance: sales, margin, and churn, conducting extensive numerical analysis using company data.
    Responsible for end-to-end business and financial results for multi-faceted, complex products through the selection, design, development and promotion of new and existing products utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience.
    Uses knowledge of emerging technologies to deliver products to customers through all applicable channels. Prioritizes and makes decisions regarding recommendations. Champions business cases, business plan and roll-out of specific products, product groups or experiences.
    Prepares reports and analyses on assigned products/product lines and presents to Bank Management (Mancom, ALCO, etc.) on a regular basis.
    Ensure relevance of services with customer needs by garnering feedback from customers, issuers and third parties.

    Training and Sales Support:

    Develop & conduct specialized training on new products launched and raise awareness & application of relevant subject matter.
    Ensure that all branch sales staffs are trained regularly on existing and new products.

    Risk Management:

    Partners with key stakeholders including sales, marketing, digital channel delivery, and other internal service partners. Participates and/or leads activities with external stakeholders and clients to ensure all product offerings meet their strategic goals. Develops product-specific marketing initiatives. Supports risk management, compliance and audit needs as part of the first line of defense.

    DECISION MAKING AUTHORITY

    Make decisions on changes to products and processes review.
    Advice the management on products viability, profitability and value pack.

    ACADEMIC BACKGROUND

    Undergraduate degree
    Masters degree will be an added advantage

    WORK EXPERIENCE

    Proficiency in office automation and banking technologies.
    At least 8 years’ work experience in Product Development in a financial services environment.
    Experience in implementation of electronic platforms and solutions.
    Experience in value chain management is an added advantage.
    Project Management experience is an added advantage.
    Excellent understanding of the Bank’s Strategy and ability to interpret this and map it to the market now and plan future.

    SKILLS & COMPETENCIES

    Knowledge and experience in developing and implementing innovative product offerings.
    Strong commercial/entrepreneurial acumen.
    Knowledge and experience in the implementation of electronic platforms and solutions from end to end.
    Knowledge and experience in process mapping and re-engineering.
    Highly developed analytical and perceptive skills.
    Effective organizer and ability to execute impactful change.
    Interpersonal skills and self-empowerment to effectively build and influence relationships.
    Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
    Able to communicate and influence to drive decisions or change in behaviour.
    Self-motivated, assertive and proactive.

    PROFESSIONAL CERTIFICATION

    Certification in Product Development, Research and Development and Digital Marketing will be an added advantage.
    Additional certifications e.g. Project management and Process mapping will be an added advantage.

    Apply via :

    sidianbank.co.ke

  • Officer – Trade Finance Operations

    Officer – Trade Finance Operations

    JOB PURPOSE
    To ensure that all Trade related transactions are captured, confirmed and settled accurately within the required time period with minimum risk and cost to the Bank, thereby providing a high Standard of Professionalism and Customer Service.
    KEY RESPONSIBILTIES

    Excellent processing of all LCs in Issuance, advising, Transfer, Confirmation, Presentation, examination of documents, acceptances, and payments in adherence to UCP latest version and ISBP, URR standards.
    Processing of Guarantees and its entire lifecycle management including, vetting of guarantee formats, Issuance, handling of claim, amendments, confirmation and advising in strict adherence to country law and international laws governing guarantees (URDG758).
    Processing of documentary collections as per URC 522 with zero tolerance to operational risk.
    Processing Open account transactions such as Invoice discounting, LPO Financing, Contract Financing, Supply Chain Financing amongst others while ensuring that the facilities are correctly approved, securities are perfected as per bank policies and procedures. This will also involve sending branches and customer relevant advices and reminders of maturing bills and past due position of Trade Finance Transactions.
    Confirming FX deals with the Global Markets dealers and reconciliation of Nostro items and ensure closure of the same within 3 days and escalation of items more than 3 days to the manager.
    Keeping safely customers documents and keeping accurate and complete records/files for all transactions as per policy and country law.
    Assisting in maintaining an excellent relationship between the bank and its clients, Trade Finance and Branches and any other stakeholders.
    Ensuring Anti-money Laundering guidelines, sanctions restrictions and policies are adhered to and that suspicious transactions are detected and reported.
    Reconciliation of Nostro items that are pertaining trade, while also ensuring that such items are regularized effectively and promptly.
    To ensure safe custody of shipping documents.
    Release of shipping documents in accordance with Trade Finance procedures with zero tolerance to operational risk.
    To provide efficient customer service at the Trade Finance counter and respond promptly and with a helpful attitude to enquiries or requests for onward advice to new or outstanding transactions.
    To participate in Kenya BCP/DRP Testing to ensure that functionality at all times.
    Giving advice to business units, Rms and Branch Managers on matters relating to customer Limits, KYC documents, pricing, products, service delivery, customer complaints/inquiries and provision of trade services

    Self-Development

    Identifying appropriate training needs and courses (internal/external) to attend in respect
    Conducting research and asking questions on unfamiliar in aspects of one’s job
    Up-skilling oneself regarding new procedures and knowledge of the Operations products and services.
    Business acumen-Monitoring Costs within the Section
    The successful reduction of unnecessary costs and thereby increase revenue of the Operations as a whole on Personal telephone calls, Stationery costs, Overtime Costs, Losses and Recovery of all revenue in all trade transactions.

    OTHER CRITICAL FUNCTIONS

    Cost reductions that have positive effect in influencing achievement of the banks cost to income ratio
    Budgets that are in line with strategic objectives and submitted within budgetary deadlines
    Outsourcing of services and non-core processes
    Automation of existing manual processes
    Project proposals and implementation processes that are accepted an undertaken within projected timelines
    Ability to maintain a balance between all Operations support functions while adding value by building efficiencies
    Originality, structured and tactical approach in providing business support solutions

    Key Dimensions of the Job
    Routine.

    Implement and monitor routines to ensure optimal efficiency thereby containing losses

    Losses

    Ensure that losses are kept to minimum through strict adherence to policy and procedures

    Customer Service

    Provide excellent customer Service, ensuring timeous delivery of products and attention to queries in terms of laid down procedures and fraud detection.

    Documentation

    Conduct due diligence checks in terms of laid down procedures and fraud detection

    Productivity

    To monitor the workflow to ensure that productivity is in line with set targets

    Revenue Recovery

    Ensure that revenue is tracked for the whole department

    DECISION MAKING AUTHORITY
    As per your appointment letter.
    ACADEMIC BACKGROUND
    Education

    Degree in Business Management
    Banking examination desirable

    WORK EXPERIENCE

    Minimum 3 years banking experience

    SKILLS & COMPETENCIES

    Exposure to Banking is desirous
    Exposure to treasury operations desirable
    Analytical Skills
    Communication Skills

    PROFESSIONAL CERTIFICATION

    CPA Qualifications will be an added advantage.
    CDS Trade Operations Certificate.

    Apply via :

    sidianbank.co.ke

  • HR Generalist

    HR Generalist

    JOB PURPOSE
    The Human Resources Generalist (HR GEN) is an integral part of the HR team and our organization. In this role, the HR GEN will provide the foundational support and functional expertise that drives productivity and results across Head Office functions. The HR GEN will work closely with the Head of Human Resource to act as a HR leader, strategic partner, Human Capital developer, functional expert as well as employee advocate along the employee lifecycle.
    KEY RESPONSIBILTIES

    HR Leadership: develop other Managers to become HR Managers in their own teams by supporting them in performance management, effective communications, managing change, and tracking the value addition for assigned teams.
    Strategic Partnership: take HR expertise in areas of business change and consulting with line managers, whom they partner with in reaching their goals through strategy formulation and direction.
    Human Capital Development: recognize people as critical assets and provide learning opportunities at work to facilitate employee and organizational success.
    Functional Expert: ensuring the administrative efficiency and effectiveness of the HR function.
    Employee Advocate: listening to employee concerns whilst simultaneously adopting a customer, shareholder, and managerial perspective, communicating to employees what is expected of them to be successful in creating value.

    MAIN ACTIVITIES
    HR LEADERSHIP

    Performance Management – Understand and cascade the performance management system from the banks strategy, contribution matrix, departmental contributions and cascade to staff ensuring SMART targets and help staff appreciate the part they play; Drive the annual performance and planning and review (PPR) process, induction and training of staff, including calibration of talent and ensure adherence to the performance management calendar; Identify poor performance cases, track recommendations e.g. PIP, performance watch and trigger actions as per due date and ensure all documentation is in place for reference.
    Communication – Build awareness and understanding of HR policies through consultation and engagement across the organization; Contribute to HR’s outreach platforms, including intranet, internet and providing content monthly from assigned business units and liaise with Marketing for publication of the monthly Sidianite newsletter; Ensure timely updates to all staff on any changes in policy, medical or statutory changes affecting the staff and staff act on the information accordingly.
    Productivity measurement – Support Managers to effectively measure the workload and required staffing in a unit and to track all output from the staff to ensure optimal utilization of staff and provide productivity metrics for assigned business units to report value back to the business.
    Reporting – Analyzing and reporting HR information to support with benchmarking and the development of HR strategies and solutions. Ensuring that all internal and external reporting requirements are satisfied through the provision of management information and HR returns on a weekly and monthly basis and also utilize the data for process improvements and generate a variety of reports as requested by HR, Finance, and other business leaders.

    STRATEGIC PARTNERSHIP

    Change Management – Be an ambassador for the function and represent Sidian HR internally and externally (as appropriate) and induct new staff into the Sidian culture, Sidian DNA and core values so that they understand and live the values from day one.
    Strategy implementation – Develop, lead and monitor the implementation of the Annual HR Plan for the Region, including budget and cascade the HR annual plan to all staff within assigned unit and position HR as a strategic unit that supports the business to get buy in from Managers on HR initiatives.
    HR Policies and Procedures interpretation – Maintain a clear understanding and providing up to date knowledge of the legal framework within which HR operates; developing HR policies in line with current legislation, in depth understanding of the Employment Act of Kenya, Labor Laws and HR Policy and assist Managers and staff to appreciate and internalize while proactively seeking feedback on HR policies and procedures and consult with Head of HR to update all HR policies and procedures to keep them relevant.

    HUMAN CAPITAL DEVELOPMENT

    Talent Management – Drive the principles of meritocracy with business leaders in all talent decisions, including promotions, transfers, compensation adjustments, driving a talent strategy across the business areas, to include identification of top talent, the import and export of that top talent and the overall career development and drive the biannual HR Review process for a variety of different Practice groups/business, including top talent identification (9 Box), organizational strategy and succession planning.
    Learning & Development – Conduct a comprehensive training needs analysis on an annual basis and prepare a training calendar for the year in line with the bank’s strategic focus and budget implications, prepare learning and development reports to track ROI as well as employee experience to ensure that any training conducted delivers demonstrated value/impact for the bank; Coordinate with Development Financial Institutions, Donors and external parties on identifying the training needs in line with the funding and coordinating the process end to end; Acting as an internal trainer for specific programs identified in the training calendar e.g. induction, HR policies, leadership, code of conduct, benefits and entitlements and HR for non-HR Managers; Liaise with National Industrial Training Authority (NITA) to seek approval of courses and follow up for reimbursement of training spend; Lead for e learning activities to ensure the bank runs 2 e learning sessions per month, 1 quarterly health talk and product and policy information awareness sessions.
    Succession Planning and development – Work with Managers to ensure that Succession plans are updated on an annual basis or on need basis when an identified successor exits the bank; Prepare a development plan for identified successors to ensure they are ready for the role as per identified timelines; Schedule coaching sessions for the identified successors with their supervisors as well as other leaders in the bank.

    FUNCTIONAL EXPERT

    Human Resource Planning – Assessing the current skills capacity while forecasting HR requirements for the business and helping the business to plan ahead to be ready to deliver; Ensuring that all proposed positions are approved in the annual plan, updated in the organization chart and have a recruitment plan in place; Engage the Managers to ensure that all critical positions are mapped and there is ready resources in the market and also engage managers not only to fill in any vacant position but to ensure that the recruitment should happen.
    Recruitment and selection – Drive consistency of approach across the group in attracting, managing and developing talent to support current and future organizational needs; Partner with hiring managers to assess talent needs and strategy to meet those talent needs with both internal and external recruiting efforts; Lead the recruitment process including attraction, long/short-listing, interviews and evaluation of candidates; Ensure that all policy areas are adhered to including but not limited to approved staff requisitions, minimum hiring requirements, security vetting and documentation.
    Probation Management – Provide guidance to potential and new staff and probation requirements in terms of documentation and performance management; Ensure that an induction program is set and all logistics in place for the new staff as well as scheduling for the classroom induction; Induct the new staff on all areas related to HR including a walkthrough for HRMIS, Performance Management and HR Policy; Follow up with new staff for a 3 and 6 months check in to ensure they have settled well into their role and all concerns have been addressed; Coordinate to ensure that the Line Manager holds a probation review within timelines with the staff and appropriate action taken – confirmation and onboarding staff to pension, termination of probation as per procedure or extension of probation by setting an extended probation scorecard.
    Compensation & Benefits administration – Track all payroll actions for all staff and ensure the same is updated in the correct payroll month whilst addressing any other payroll concerns with the Compensation & Benefits Officer; Liaison between the staff and Compensation & Benefits Officer in all matters staff benefits to ensure the staff understand the scope of cover, process and remedy any staff issues on medical, pension, staff loans, telephone benefit, reliefs and any other benefit.
    Administration effectiveness – Ensure the administration duties of the HR function are effectively carried out by the HR Administrative Officer and HR Operations Officer (e.g. filing, updating employee records, producing accurate and quality written documentation, managing the starters and leavers process, liaising with payroll, etc.)

    EMPLOYEE ADVOCATE

    Union Management – Tracking of unionisable staff and ensuring that any actions taken are copied to the union to avoid any misunderstanding; Understand the Collective Bargaining Agreement as well as the banks position in order to clearly communicate to staff in case of any queries.
    Disciplinary Management – Assist staff to understand the code of conduct, consequence management as well as the disciplinary process; Give advice on the way an investigation report is presented, to ensure it addresses all necessary issues e.g. by HR making the investigator aware of previous cases involving other individuals in similar circumstances, to ensure consistency; Providing HR advisory as a member of the disciplinary committee in addition to serving as the minute taker in consultation with the legal representative to ensure that the hearing is fair to the staff and handles as per employment act and also that all steps are followed from beginning to conclusion; Strict adherence to dispensing the case within the required period as provided by the HR policy; Execution of the recommendations of the disciplinary committee to ensure that the case is closed and action taken e.g. recoveries of monies, termination, warning letters and actions updated in disciplinary tracker
    Grievance Management – Advocate and facilitate resolutions regarding employee relations issues, with escalation to the Head of Human Resources when necessary; Mediate and resolve employee relations issues; conduct thorough and objective investigations when necessary; Follow through, update grievances in grievances tracker and ensure resolution of all staff grievances.
    Health & Safety Management – Ensure that the Health and Safety policy is updated and that all locations have trained fire marshals and first aiders; In liaison with Security Manager, follow up for the annual inspection by Department of Safety and Health (DOSH) to ensure that the workplace is certified as a safe environment wo work; In accordance with the Occupational Safety and Health Act, ensure training and supervision as is necessary to ensure health and safety at work of all staff.
    Employee Engagement – Promote Organizational Health Index to all Managers to help them appreciate and implement initiatives to support organizational health; Promote participation in employee engagement surveys and cascade the results to the staff in order to promote Sidian as a great place to work; Thoughtfully engage with employees on general queries about compensation, career frameworks, internal mobility, and real-life scenarios in need of coaching; Ensure that people policies are reflective of our employee brand and value proposition; Spends time listening and responding to employees and their concerns; Provides direction and support to employees in HR procedures and through the employee life cycle.

    DECISION MAKING AUTHORITY

    The HRBP is well guided by the HR Policy on scope of decision making and where policy is not clear or waiver is needed the HRBP needs to consult with the Head of HR.
    Autonomy in assigning tasks to direct reports and making recommendations based on their performance.

    ACADEMIC BACKGROUND

    First degree or equivalent in Human Resources, Business Administration, Psychology, Organizational Development, Public Administration or other relevant social sciences.

    WORK EXPERIENCE

    Minimum of 7 years of progressively responsible experience in human resource management.
    Experience in recruitment and selection, benefits administration, and workplace relations are required.
    Field experience is an asset.
    Experience as a HR Business Partner is an advantage.

    SKILLS & COMPETENCIES

    Proficiency with Digital Tools.
    Knowledge of the Business.
    Project and People Management Skills.
    Exceptional Networking and Relationship-Building Acumen.
    Ability to Maintain Confidentiality When Necessary.
    Effective Communication Skills among Diverse Audiences.

    PROFESSIONAL CERTIFICATION

    Valid practicing certificate from IHRM
    Certified Human Resource Professional Kenya CHRP(K) – added advantage

    Apply via :

    sidianbank.co.ke

  • Senior Officer – Treasury Operations

    Senior Officer – Treasury Operations

    JOB PURPOSE
    To ensure that all Treasury related transactions are captured, confirmed and settled accurately within the required time period with minimum risk and cost to the Bank, thereby providing a high Standard of Professionalism and Customer Service.
    KEY RESPONSIBILTIES

    Providing Excellent Customer Service.
    Adhering to telephone etiquette
    Following up on queries and adhering to laid down procedures in this respect
    Attending to queries within 48 hours
    Ensuring that work is processed timely and accurately
    Adhering to Customer requests
    Educating Customers in respect of products and services offered by Treasury Operations as and when required
    Taking ownership of complex, unresolved queries ensuring prompt resolution
    Ensuring that high standard of communication with the frontiers is maintained
    Liaison with various division within the Bank

     Preventing Losses by adhering to current procedures and implementing new effective procedures

    Ensuring accurate processing of all transactions
    Ensuring that all payments are processed on correct dates (Trade date and Value Date)
    Ensuring that all due diligent checks have been conducted with regards to compliance
    Ensuring that subordinate staff is continually updated on new types of transactions and fan outs
    Ensuring new customer beneficiary profiles are checked and released correctly
    Ensuring all entries to suspense accounts are reconciled and passed timely and accurately
    Minimizing risk by adhering to laid down procedures n terms of:

    Concession to Clients
    Special Instruction Clients
    Direct dealings
    STP Standards
    Responsible for the implementation and adoption within the Treasury Operations of all the compliance, Anti Money Laundering and Sanctions related requirements contained in the policies, procedures and processes. This will include, the consideration and approval of customers including those that require Enhanced Due Diligence for on-boarding and continued business

    Self Development

    Identifying appropriate training needs and courses (internal/external) to attend in respect
    Conducting research and asking questions on unfamiliar in aspects of one’s job
    Up-skilling oneself regarding new procedures and knowledge of the Operations products and services.

    Business acumen-Monitoring Costs within the Section

    The successful reduction of unnecessary costs and thereby increase revenue of theOperation s as a whole on
    Personal telephone calls
    Stationery costs
    Overtime Costs
    Losses
    Recovery of all revenue in all TBO transactions

    MAIN ACTIVITIES

    Cost reductions that have positive effect in influencing achievement of the banks cost to income ratio
    Budgets that are in line with strategic objectives and submitted within budgetary deadlines
    Outsourcing of services and non-core processes
    Automation of existing manual processes
    Project proposals and implementation processes that are accepted an undertaken within projected timelines
    Ability to maintain a balance between all Operations support functions while adding value by building efficiencies
    Originality, structured and tactical approach in providing business support solutions

    KEY DIMENSIONS OF THE JOB

    Routine: Implement and monitor routines to ensure optimal efficiency thereby containing losses.
    Losses: Ensure that losses are kept to minimum through strict adherence to policy and procedures.
    Customer Service: Provide excellent customer Service, ensuring timeous delivery of products and attention to queries in terms of laid down procedures and fraud detection.
    Documentation: Conduct due diligence checks in terms of laid down procedures and fraud detection.
    Productivity: To monitor the workflow to ensure that productivity is in line with set targets.
    Revenue Recovery: Ensure that revenue is tracked for the whole department.

    DECISION MAKING AUTHORITY
    As per your appointment letter.
    ACADEMIC BACKGROUND

    Undergraduate Degree in Business Management.
    Banking examination desirable

    WORK EXPERIENCE

    Minimum 5 years banking experience, 3 of which should be in treasury operations.

    SKILLS & COMPETENCIES

    Exposure to Banking is desirous
    Exposure to treasury operations desirable
    Analytical Skills
    Communication Skills

    PROFESSIONAL CERTIFICATION

    CPA Qualifications will be an added advantage.
    ACI Treasury Operations Certificate.

    Apply via :

    sidianbank.co.ke

  • Officer, Internal Audit

    Officer, Internal Audit

    JOB PURPOSE
    The purpose of the role is to perform objective, independent, and reliable assessments on the effectiveness of the Bank’s risk management activities, its compliance with applicable regulations, and its internal control-environment.  Execution of audit duties in the planning, scheduling, coordinating, reviewing and reporting in line with professional auditing standards and bank audit requirements.
    KEY RESPONSIBILTIES

    Audit planning
    Audit execution
    Audit reporting
    Monitoring and follow up

    MAIN ACTIVITIES
    Audit Planning

    Plan and conduct risk-based & compliance audits in line with the work plan. Prepare engagement audit plans for individual assignments as per the work plan allocations.
    Review and develop audit programs and testing procedures relevant to risk, compliance and audit objectives for audits allocated.
    Assess and evaluate key processes as identified in the risk assessment during assignment planning.
    Identify internal controls issues for key risk processes during planning to adequately test controls and processes.

    Audit Execution

    Perform audit procedures to verify the design and effectiveness of controls through testing and interacting with the relevant staff.
    Ensure successful completion of assigned/planned audit engagements, from start to finish, inclusive of preplanning, fieldwork and wrap up activities.
    Use audit project management tools to record and track an audit project progress.
    Prepare of audit files for assignments allocated and ensure proper sign-off & filing of working papers.
    Carry out spot checks on keys areas such as cash count etc.
    Assess, evaluate and advise management on how to achieve statutory/ legal compliance;

    Reporting

    Prepare draft audit reports of key risks identified during execution and their respective root causes.
    Discuss audit findings and recommendations with the directors and departmental heads; identify and communicate control issues noted, offering practical solutions relevant to business and related risks.
    Prepare and submit timely, quality audit reports for review.
    Assess, evaluate and advise management on how to achieve statutory/ legal compliance through specific and insightful recommendations.

    Monitoring and Follow Up

    Consistently monitor progress of implementation on the agreed management action plans by way of tracking and follow- up audits and report on any gaps observed.
    Develop and maintain productive client and staff relationships.
    Conduct ad-hoc/ special investigations and reviews as requested by management or Board Audit & Risk Committee (BARC).
    Undertake any other tasks as assigned by Internal Audit Manager from time to time.

    DECISION MAKING AUTHORITY
    Decisions for this job are restricted to audits allocated as per the work plan.

    Risk classification of an audit observation. i.e. whether High, Medium or Low
    Verify implemented management action plan to confirm that they are adequate to satisfactorily address observed control gaps.

    The Internal Audit Officer makes recommendations to the Internal Audit Manager on actions to be taken. Actions will only be taken upon approval of the recommendations.
    In making the recommendations, the Internal Auditor will be guided by;

    Bank’s approved policies and standard operating procedures
    Relevant and applicable Acts such as the Banking Act of Kenya, POCAMLA, etc.
    Regulation – Prudential guidelines, Risk Management Guidelines
    Professional standards from ICPAK, IIA

    ACADEMIC BACKGROUND

    University degree in business preferably in accounting or finance from a recognized university.

    WORK EXPERIENCE

    Minimum of 3 years of experience in auditing or a minimum of 5 years operations experience in a bank.

    SKILLS & COMPETENCIES

    Strong interpersonal skills
    Analytical skills
    Team player
    Report writing and general communication skills
    Ability to frequently travel for long periods and on short notice.

    PROFESSIONAL CERTIFICATION

    CPA and/or CIA and/or CISA

    Apply via :

    sidianbank.co.ke