Website: Website https://www.sc.com/ke/

Employee Relations Specialist – Human Resources Client Delivery Specialist – Mandarin Speaking

The Role Responsibilities
End to End Case Management of Grievance Cases

Work with Head, ER Kenya & EA and HHR East Africa to agree on the grievance representative/s to review/ investigate and process the grievances.
Plan for Grievance Hearing including issuing hearing invite/statement of complaint.
Conduct the Grievance hearing or support the Grievance representative to conduct the Grievance hearing as the case may be.
Complete analysis of data/facts and reach a fair and consistent resolution/conclusion which minimises the risk to the Bank.
Update ERCMS at the initiation and conclusion of Grievance.
Update relevant stakeholders with key findings including any disciplinary actions recommended.

End to End Case Management of Disciplinary Cases

Level of Involvement and support with the Investigations phase based on case nature and complexity.
Conduct due fact finding and investigatory interviews including preparation of witness statements and investigation report.
Make arrangements for the Disciplinary Hearing including identifying the panel issuing hearing invite/statement of disciplinary case and provision of evidence.
Conduct of the Disciplinary hearing through supporting the hearing manager as required.
Complete analysis of data/facts and reach a fair and consistent conclusion which minimises the risk to the Bank.
Update relevant stakeholders with key findings and any relevant information, including any recommendations.
Update ERCMS at the initiation of the hearing and conclusion of disciplinary hearing and/or appeal.
Update HRBP and/or PRC team in case of a disciplinary action so that it could be highlighted for any potential P3 impact.

Collective ER Management

Develop and manage the Bank’s relationships with employee representative bodies in order to support employee engagement, business performance and the Bank’s broader social responsibility priorities.
Manage collective disputes, diffuse business disruptions and ensure that appropriate business contingency plans are in place.
Undertake collective consultation as required (e.g. collective redundancies, outsourcing, M&A, etc).

Effectively manage key stakeholder relationships.

Build external networks (e.g. ER Forums, Employee Associations, etc) and remain up to date with ER and legislative change/developments and be viewed both internally and externally as an expert in the ER field.
Build internal networks with HRBPs and business stakeholders where required.
Collaborate with HR Legal and Compliance and/or external legal counsel for advice on interpretation of local laws and regulations and ER policies, procedures, cases in-country
Collaborate with Labour Ministries development and application of government policy.

Managing employee-related risk

Provide commentary emerging ER Matters and escalate country ER risks based on trends or any new findings/issues.
Understand current local employment and discrimination law/case developments and be able to anticipate implications for the Bank.
Create and implement suitable actions to mitigate identified risks
Work with HR Legal and external counsel with respect of data disclosure requests, litigation cases and preparation for/ appearance at Labour Court/Employment Tribunal.

Support Education and Training of HR and Line Managers

Together with the Cluster/Regional ER Head proactively support, advise update, educate and train HRBPs and line managers across the ER product areas.

Our Ideal Candidate
Qualifications and Skills
Essential

Bachelor’s degree in Social Sciences preferably LLB from Recognized University
ER specialist, with a minimum of 5-6 years of work experience.
Proven track record and in-depth experience of ER investigations and case management.
Strong understanding of the local legislative and regulatory landscape
Effective networker and organizational influencer
Commercially astute
Strong collaboration
Ability to clearly and accurately analyse, interpret and communicate relevant and complex information
Good coaching, networking, influencing & negotiating skills.
Ability to assess risk & identify pragmatic solutions in context of conflicting demands.
Ability to develop & gain credibility within the organization in respect of ER expertise.
Role model and champion the Bank’s values and behaviours

Desirable

Experience in an international professional services/ banking environment.
Proven experience in working in a complex matrix, with demanding and fast paced client groups.
Experience of ER product & policy development.
Involvement in collective ER issues e.g. collective communication & consultation in non-unionized environments, TU/Works Council stakeholder management, collective bargaining, etc

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October 26, 2024
Head of Legal, East Africa Cluster, Head of Legal Kenya – (1900031617)

Primary Location: Africa & Middle East-Kenya-Nairobi
Employee Status: Permanent
The Role Responsibilities
Strategy

Act as a central point of reference for the Group, Regional and Sub-Regional Heads of Legal, members of the Legal Leadership Team and others in respect to East Africa and Kenya legal matters
To lead and support the East Africa Legal teams across three countries in the proactive and strategic identification of legal risks and effectively manage and advise on all legal issues in Kenya and across East Africa
Provide awareness and understanding of the Group’s business strategy and model appropriate to East Africa Legal team
Support and collaborate with Head, Legal Tanzania and Head of Legal, Uganda to develop effective strategies for identifying horizon risks for Legal and strengthening relationships with regional regulators.
Follow the Group Management Responsibility Policy to ensure effective risk management and the implementation of proper controls.
Provide proactive advice to the East Africa and Kenya Legal teams and other requisite committees, on all legal and regulatory issues that have a significant impact on the region, working with external counsel as appropriate (and seek to proactively identify such issues).
Endeavour to ensure that any papers being tabled
Lead the Bank’s relationship, point of liaison and input with law making and enforcement authorities in Kenya and provide strategic support to Head of Legal, Tanzania and Head of Legal, Uganda to conduct the same across East Africa

Processes

Establish and maintain effective processes (including training, advice and support) to ensure that policies, procedures and standards addressing legal risk are effectively implemented.
Act as or assist the Risk Owner for Legal Enforceability and Liability risks arising in Kenya or Country processes owned by Legal, as set out in the Group’s Risk Management Framework.

People and Talent

Promote a culture and practice of compliance with legal standards (including conducting business within legal and regulatory requirements, with high ethical standards) across East Africa and Kenya legal teams
Embed a “Here for Good” culture and comply with the Group Code of Conduct.
Lead and coach through example and build the appropriate culture and values. Set appropriate tone and expectations from others and work in collaboration with risk and control partners.
Accountable for the East Africa Legal team performance, resourcing, people and conduct agenda, sub-regional training and development, and P3 reward process.

Risk Management

Within the Group’s overall Risk Management Framework, establish and maintain an appropriate risk-based approach to assessing, measuring, monitoring, managing and reporting Legal risk arising in Kenya.
Act as,or assist the Process Owner for any Group or Country processes owned by Legal where such processes are executed in Kenya. Be responsible for: (i) the management of such processes in line with the Group’s process universe as set out in the Group Operational Risk Framework; and (ii) associated risks, including activities within the processes which are carried out by the businesses or other functions or which are hubbed or outsourced.
Act as or assist the Risk Owner for Legal Enforceability and Liability risks arising in Kenya, as set out in the Group’s Risk Management Framework.
Maintain an awareness and understanding of the top risks facing the Group and the role played in managing them.

Governance

Awareness and understanding of the legal and regulatory framework, in which the Group operates and the regulatory requirements and expectations relevant to the role.
Ensure that Legal is represented at various committees as may be appropriate across East Africa and Kenya .
Endeavour to ensure that any papers being tabled by Legal at regional governance committees have been reviewed by the regional Legal team and clearly articulate the issues and legal risks involved and any mitigates approached (as appropriate).
Work and lead correspondence with local regulators (when required to do so) in an open and cooperative manner.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the Kenya Legal team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Prescribed responsibilities by the Central Bank of Kenya

Key Stakeholders

All units of SCB Kenya
Ministry of Justice (including Public Prosecution)
Other applicable Ministries
External counsel
Clients

Other Responsibilities

Embed Here for Good and Group’s brand and values in Legal Kenya
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Our Ideal Candidate

Educational background in Law to degree level/post-graduate & professional studies as necessary to fulfil this role.
Post Graduate Diploma from the Kenya School of Law.
Advocate of the High Court of Kenya with minimum 10 years post qualification experience and a current practicing certificate.
A strategic approach to practices, procedures and specific transactions
Effective communicator and team leader
Understanding of risk management techniques
Expert and sound judgment of business practices, regulatory relationship management and reputational risk.
Exemplary integrity, ethics, independence and resilience.

October 26, 2024
Head Transaction Banking, Commercial Banking East Africa

The Role Responsibilities
Strategy

Identify, execute and deliver on key strategic initiatives in accordance to the Global Transaction Banking (TB) Commercial Banking Strategy, tailoring it as required to local needs and set local targets.
Identify client opportunities both in-country and regionally. Intensive focus on existing to bank and new to bank client pipeline and deepening relationships through cross-sell and value added products. Share best practices and client trends among regional teams.

Business;

Drive growth in revenues, pipeline and balance sheet drivers (liabilities, Assets and Contingents)
Build and deliver product depth, cross-sell opportunities, maximise returns and spearhead commercialization of new products through the TB Sales force and Commercial Banking RMs across EA
Drive business momentum through initiatives on increased penetration of the existing client portfolio and supporting growth through new to bank clients
Handle or sponsor a set of client accounts individually
Actively monitor TB scorecards for themselves and their team

Revenue;

Ensure financial objectives are met including revenue, costs and RWA targets.
Accountable for the East Africa performance of the TB Commercial Banking business (financial and non financial targets)

Processes

Ensure all processes across TB Commercial Banking are followed in the country in line with approved policies and procedures

People and Talent

Champion and act as a role model of the Group’s values and culture in the country

Build a top team capable of ensuring delivery of the business’ short and longer term objectives through

Coaching, guidance and management of the team to ensure they deliver against the financial and non-financial and risk/control objectives.
Identifying and addressing top issues/opportunities for performance improvement across the team
Driving and environment of collaboration, both within the team and a and across the wider Group, to ensure issues are raised and blockages are resolved in a timely manner
Developing succession plans that identify gaps in bench-strength; subsequently implementing action plans to ensure ready-now talent is available

Risk Management

Manage all TB Sales risks in the Country (incl. through Business Operational Risk Forums (BORFs & CORCs), conform to global standards, improve risk metrics, e-enablement & culture, and ensure no failed audits (internal & external)
Adhere to good sales practices in relation to relevant policies, behaviors (per Culture, Conduct & Behaviors) and FOSAF.
Ensure appropriate TB inputs are incorporated in Business Credit Applications (BCAs)/Term sheet/Pre-Screening review/Credit Workshop

Governance

Build strong knowledge of local regulations and initiatives of local industry bodies to ensure the business is ahead of the regulatory change agenda.
Proactively engage business & functional partners / stakeholders to drive the origination sales agenda with clients
Promote the Banks brand and exemplify the values of the Group in all undertakings, including adherence to the Group Code of Conduct.

Key Stakeholders Internal

Country TB Heads
Country and Regional Heads of Products / Segments
Country/ Regional Heads of Transaction Banking Commercial Banking
Country Commercial Banking Relationship Management Teams
Credit Officers

External

Represent SCB and Transaction Banking with all stakeholders including Clients and industry bodies.

Our Ideal Candidate
Experience;

Broad banking experience
Deep knowledge of TB products
10 years’ experience in driving Transaction Banking business
Proven ability to independently identify, drive and deliver on opportunities

Knowledge

Certification in advanced Trade/Cash
Practitioner with Advanced/Expert Cash and or Trade knowledge
Structuring solutions and ability to handle documentation
Strong credit understanding and experience
Seen as an industry expert in Cash and/or trade
Market intelligence; ability to anticipate global trends in market and impact on strategy
Understanding of how to work effectively within a matrix/network organisation
Capable of analysing working capital and funding needs

Skills

Ability to proactively identify client needs and create solutions to generate new to bank business
Ability to cultivate a network of relationships in the client with key influencers and senior decision makers to identify and win deals
Ability to probe the commercial implications of a client’s needs and provide solutions and advice that positively impact the client’s operational and financial performance

Behaviours

Strong credibility with key stakeholders i.e. Risk, Global Banking Technology & Operations and ability to develop diverse and inclusive relationship s at multiple levels of the organization
Client centric with sharp commercial focus, analytical mindset, consultative engagement style, innovative problem solving approach, and strong achievement orientation

October 26, 2024
Manager – People Capability Delivery – East Africa Cluster – (1900025533) Value Centre General Manager, Distribution and Digital Banking

The Role Responsibilities
Strategy

East Africa cluster consists of Kenya, Uganda & Tanzania. The role holder will lead the Learning agenda for the cluster and be part of the People Capability Team of the AME Region. East Africa is home to 2300 colleagues and has most segments represented. The East Africa Learning manager role is responsible for People Capability delivery, driving transformation , continuous development Culture d managing external interfaces.

Business

Understand the country HR & Business strategies, and the overall Learning strategy.
Create linkages amongst the strategies and make an operating Learning plan for the country the incumbent supports.
Engages with clients, learners & key members of HR & CMT in country to accelerate the Learning agenda in a structured manner
Understands the country needs and can match them to group offerings as afar as possible. Can pull through Learning solutions from across to meet business needs.
Demonstrates knowledge of what would build people capability and augment programs with interventions that enable capability development.
Engages in performance consulting conversations with appropriate levels in business, using appropriate channels to identify learning and performance needs and provide optimal solutions.
Create a process of effective pre and post learning engagement to promote sustainability and effectively review the impact of learning interventions.
Drives Learning culture including self-learning in the region through creative means and pulls learners to learning offerings effectively
Promotes and cascades the use of Learning technology to enhance Learning experience
Champion the concept and practice of People Manager Coaching with leaders at all levels.
Share best practice insights with other Country / Region heads through Community of Practice.
Working closely with the HR product heads to ensure aligned, holistic learning solutions to the Business.
Create a platform to encourage Leader-led learning solutions.
Work closely with the Localization wherever appropriate to ensure design & implementation of learning interventions related to local Talent.

Processes

Attract and retain the appropriate profile of facilitators to deliver the Business, HR and People Capability Agenda.
Frame and execute the 4Es (Education, experience, exposure & environment) learning framework to enable facilitator development.
Ensure Facilitation standards are followed; every facilitator in the country is on the facilitator development journey
Engage and develop facilitators by promoting skill building and constant refreshment of facilitator processes, mind-sets and techniques.
Engage in effective facilitator capacity planning and create solutions to address gaps / surplus facilitator capacity, regularly monitoring and reviewing capacity utilization of the facilitation team against Group Standards.
Implement an effective performance management system for the team.
Understands what good Learning design looks like. Is aware of latest trends in Learning
Encourages the facilitators to make the design their own – localise where needed
Collaborate with facilitators and People Capability Heads to ensure that content development is in line with business needs and meets the needs of the customer and the learner in local environments.
Demonstrates ability to liaison with Learners, their managers and business to check if the Learning outcomes are being achieved.
Demonstrates ability to liaison with Group product and Segment Heads and provides appropriate feedback on the learning outcomes and program design
Manages all regulatory body in country on Learning Requirement with the Head of HR
Aligns the country learning intervention/ activity as per regulatory or government requirement
Maintains all records for any compliance / regulation related certification

People and Talent

Collaborate with the Group team to curate business solutions, maintaining both structured and informal communication networks with the Group team as appropriate.
Maintain active involvement in relevant Group projects like SABA cloud, on-boarding processes, Line Trainer Certification, Right Start Live – Online, D1R.

Governance

Embed the principles of Sales Governance and Group Learning Framework, ensuring full compliance with all relevant regulatory Group and local guidelines.
Ensure that the team is audit ready for all audits / compliance reviews to be cleared.
Collaborate with Finance teams to maintain understanding of budgeting cycles / trends and manage budgets effectively.
Utilise MIS to review budgets and make proactive decisions regarding investments and cost saves.
Proactively manage projects in terms of relocations, migration of processes and the introduction of new technologies such as the Bank’s learning management system, SABA cloud.
Ensure proper recording of learning activity across the bank.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles. The Right Environment
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

HR stakeholders (HRMT of the country)
CMT stakeholders

Our Ideal Candidate

Degree in a business discipline preferred; post-graduate qualifications in business administration, adult education or relevant discipline desirable.
10 – 15+ years of relevant experience in Business and / or facilitation roles.
Proven experience in operational management, people management, risk management, stakeholder management and collaborative negotiation.
Strong conceptual and domain knowledge of learning and instructional design.
Proven track record of strategic thinking, analytics and implementing solutions.
Proven track record of influencing senior stakeholders.
Knowledge and understanding of the banking industry.
A passion for learning and the development of effective learning methodology.
A passion for people management.
Strong verbal and written communication skills.
Strong and impactful facilitator / performance coach.

Desirable

Degree in a relevant discipline.
Relevant professional or post graduate management qualification (e.g. an MBA / CIPD).

Apply now to join the Bank for those with big career ambitions.

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October 26, 2024
Credit Analyst – Commercial Banking

The Role Responsibilities
Business Origination

Interact with the clients, gather deal requirements, financial statements and other inputs for performing quality analysis and due diligence.
Work with RMs /product partners in structuring credit solutions for the clients and ensuring the appropriateness of the products.
Work with the RM, in a) obtaining pre-clearances where applicable, segmentation, etc. b) preparing & presenting work-shopping note and c) expediting approvals.
Responsible for end-to-end BCA process including preparing all the tools like Raptor, ESRAT, Scorecard, etc, in-depth analysis of various risks, quality presentation and ensuring fast credit approval.
Ensure compliance of all internal and regulatory credit/other portfolio related policies e.g. preparing the Country portfolio standard checklist, other special reporting requirements, etc.
Liaise with GAM Credit for limit approval/allocation.
Seek necessary approvals for excesses in the accounts.

Risk Management Monitoring

Monitor quality of the portfolio by tracking Excess/past dues, strictly complying with ASTAR, EAR processes.
Ensure timely submission of quality Quarterly Credit Reports
Monitor Risk Triggers, Covenants and other credit conditions and report appropriately
Ensure Zero BCA over dues.
Liaise with Credit on BCA and other credit issues and ensure quick turnaround on queries.
Proper maintenance of Credit files and ensuring Audit Ready at any time
Attend EAR/Portfolio call/MTM calls along with the RM
In partnership with the RM, ensure timely identification of accounts to be put in EAR as per the bank’s policies and guidelines

Governance

Remain alert to the risk of money laundering and assist in the Bank’ efforts in combating it by adhering to the key principles in relation to: identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders Internal

Credit Risk Management
RMs /ARMs
Other stake holders (FM/TB/IMO)

External

Clients / Trade associations,
legal firms, Accountants etc

Other Responsibilities

Prepare timely Stress Tests wherever required
Prepare specific industry study wherever required
Prepare Credit Opinion reports wherever required

Our Ideal Candidate

A Degree in Business/Commerce/Economics is preferred however a degree in a science or other related field where analytical skills are gained is acceptable.
ACCA/CPA qualifications are an added advantage

Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages.

October 26, 2024
Africa Technical Program Manager

The Role Responsibilities

Lead conversations to ensure common understanding on the problem statements and proposed solution.
Organize and motivate team members in discussions of initial planning, regular follow-ups and through to completion of projects across the Africa foot print.
Coordinate and facilitate workshops with FinTech’s and client co-creation teams , associated vendor engagements, technical specialists, contracted consultants and bank internal stakeholders
Engage with technical, engineering and solution architecture subject matter experts
Develop a comprehensive activity and resource plan by identifying tasks, assigning accountability and tracking progress against agreed deliverables at a granular level
Manage high-level milestones and consolidate project schedules
Analyse and manage project risk, and track consolidate issue logs
Control time and manage timelines with clear candid communication of any challenges
Efficiently report to stakeholders on tasks, progress, and critical path
Produce documentation, dashboards, and RAG status reports
Consolidate project status from sub-projects into a larger program report

Our Ideal Candidate

Bachelor’s degree or master’s degree in business or related field Computer Science, Engineering, Economics or Business
A proven track record of successfully implementing novel business solutions.
Ability to lead cross-functional teams
Must be experienced working in a fast-paced environment, while ensuring timely delivery of the team in alignment with the project management office
Relevant Agile training and certifications a plus
Experience leading multiple (2+) projects concurrently, with direct responsibility for tracking & reporting on key metrics
Demonstrated ability to apply best practices to optimizing resources, scheduling time constraint peers & coordinating logistics
Excellent communication (written and oral) and interpersonal skills
Must be self-motivated, proactive and able to work well handling multiple concurrent projects to manage competing demands
Strong judgment, with the ability to make quick, yet sound decisions and follow-through
Creative approach to problem-solving, with a strong customer focus and commitment to deliver
Team-player attitude, with strong interpersonal skills and ability to establish high-trust professional relationships quickly
Combined 8+ years’ experience as a business product manager.
Practical experience with Software Development Life Cycle (SDLC) and software delivery in waterfall and agile development teams
Familiarity with software architecture of monolithic, distributed and micro-services patterns is a plus
Experience in financial services including banking, financial services, and/or trading systems is an advantage
While this role is based in Kenya there will be a need to travel from time to time.

October 26, 2024
Manager, Credit Risk Management, Secured

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities

Strategy

Build and implement governance structure around Retail Banking Secured Lending (Mortgage, Auto Loans and Wealth Management) in Africa including Policy, Processes and Country structures.

Business

Review and support of all Retail Banking Secured clients underwriting documents including Credit Approval Documents CAD and CRDs in Africa Market before onward transmission to CCO, RB Africa for approval/support.
To provide necessary portfolio analyses and credit performance forecasts, and review financials propositions with the Business to ensure good growth of quality assets.
Integration of Group Credit Policy/Standards with RB Secured Lending strategy/plan and ensuring appropriate credit culture/training and adherence to Group Credit policy/standards in the Africa Countries
Ensure proper functioning of day-to-day controls, periodic monitoring activities and timely resolution of risk issues across the cluster, continuously improving them.
Own compliance to Group Policies for Secured portfolios

Processes

Oversee credit processes for efficiency and robustness; focus on timely customer conversion/turnaround while maintaining appropriate risk and controls
Continuously improve the operational efficiency and effectiveness of risk management processes

People and Talent

Uphold and reinforce the independence of the Function from those whose primary responsibility is to maximise short-term revenues and profits
Lead through example and build the appropriate culture and values within the Function and across the wider organisation

Risk Management

Proactively identify portfolio problems and take corrective action by effective use of MIS and Analytics
Manage all problem portfolio exposures in accordance with acceptable norms of appropriateness/timing of classifications, non-accruals, and write downs of assets.
Ensure compliance to Group Policies for Secured segments, ensuring timely gap analyses are done and dispensations obtained where required.
Own and implement effective quality assurance framework across Secured portfolio
Ensure effective monitoring and portfolio management of Wealth Management Lending in line with Group standards and local regulations
Initiate stress tests as required by internal and external factors affecting secured portfolios and review results and assess their implications
Ensure that effective management response plans are in place to respond to extreme but plausible scenarios
Direct appropriate response to material events or other risk issues that come to the role holder’s attention
Ensure that material risk exposures and related issues are reported to the responsible governance committees
Ensure appropriate judgement is applied in the discharge of risk authorities assigned to the jobholder, taking account of concentration risk across sectors, geographies and markets where applicable.
Design, maintain and effectively communicate risk control parameters across the retail clients business, including policies, control standards, risk exposure limits and other control levers in order to maintain the business’s risk profile in line with the Group’s risk appetite
Maintain a good understanding of the requirements of key external stakeholders in respect of credit risk management and ensure these are well understood internally and reflected in internal procedures
Ensure business and product heads understand and accept their credit risk management responsibilities
Ensure timely reporting of related portfolio information to relevant stakeholders

Key Stakeholders

Internal:

Regional and Country Heads of Credit Initiation/ Risk Operations
Regional and Country Heads/ Fraud Risk Managers
Members of Retail Banking Risk Management Group
Cluster & Country Retail Banking Heads
Members of Country and Cluster Retail Banking Leadership Teams
Country and Cluster Heads of Control functions
Group Internal Audit

External:

Regulators and Central Banks in the Cluster
Credit Bureaus
External auditors

Our Ideal Candidate

Market Knowledge: Substantial experience at the highest level in the banking industry, including demonstrated success in a similar role
Business Strategy and Model: Sharp business acumen (including ability to assess risk and appropriate levels of return), strong leadership qualities, excellent interpersonal skills and multi-cultural awareness and sensitivity
Risk Management and Control: Demonstrated track record in successful management and ability to manage risk in geographically dispersed and highly varied product base. Expertise in process design and control
Regulatory Framework and Requirements: Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role
Non-technical Skills: Significant relationship management experience – with external stakeholders at the most senior levels, including regulators and rating agencies.

October 26, 2024
Value Centre General Manager, Distribution and Digital Banking

The Role Responsibilities

Strategy Formulation & Execution, and Financial Management:
Align with group & country Retail Banking priorities.
Manage profitability across the Distribution Channels.
Identify and define Digital & technology roadmap for alternate channels to support retail business delivery i.e. internet-banking, mobile banking, Agency Banking, Digital
Lending & venturing into Fintech partnership and Development.
Champion the role of digital in all revenue, product and communication activities; and provide digital knowledge input into customer and proposition development.
Be responsible for leading the way in productivity through process improvement, better management tools and training.
Optimize channels P&L, Balance Sheet & KPIs.
Drive new sales and total revenue through customer deepening and retention.
Business development, external alliance mgmt.
One Bank collaboration with CIB & CB Management.
Customer Experience & Relationship Management
Delivery of Bank’s brand promise to our customer, tailored across segments.
Partner with segment and products.
Responsible for embedding a culture of service excellence and continuous improvement.
Identify process improvements opportunities, drive for gap resolutions.
Leadership, People & Community Development
Ensure organization structure & people programs appropriate to deliver plans.
Implement and embed a high-performance culture through robust performance management and differentiated reward and recognition.
Responsible for developing a succession plan for all one down and mentor/coach top talent.
Achieve strategic people requirements.
Lead in employee engagement & attrition.
Lead in strong internal & external networking & alliances building.
Lead through example and build the appropriate culture and values.
Be an effective agent of change and a role model within the bank
Develop a people culture which encourages, and champions change among employees in the daily workplace
Able to share and advise on best practices and emerging developments across the country/ cluster
Risk management & control
Compliance with external and internal regulations/policies on Ops, Credit, Reputational and People Risk.
The implementation of Risk Type Global policies across the Cluster, and as appropriate, the maintenance of Business Policy/ Country addendum.
Ensure that risk assurance processes are in place across the Cluster to provide evidence of proactive risk management of the Risk Type and compliance with policy.
Ensure that the Risk Type is properly represented at the relevant Business/ Country Risk Committees.
Ensure that Risk Management responsibilities and processes for the Risk Type are properly communicated across the Business/ Country to all staff impact.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Contributes to

Country Strategy
Country Retail Banking Strategy
Overall Country financial performance
Growth of a strong Retail Clients presence in Country
Quality of customer service delivered in Country

Our Ideal Candidate

University Degree backed by very strong formal banking and management training.
Minimum 10 years’ experience in financial services industry.
Have played senior role in branches, New Business equivalent, Contact Centre management or Remote Banking,
With domain expertise in at least 2 areas and, if possible, with experience very strong Digital capabilities/products/credit risk/operations.
Strategic thinker, with proven large team management capability.
In depth knowledge of products, sales, services, delivery channels and customer segments.
Good communication skills both written and oral and the ability to work independently without close supervision.
Very good knowledge and understanding of the Group Policies, Standards, local regulations and legislations on the prevention of money laundering.

Talent, Skill and Knowledge

Core
Strategic acumen
Conceptual thinking – able to structure and organize
Execution orientation – able to execute and deliver results
Service and customer centricity
Influencing and networking
Presentation and communication
Ability to manage in a geographically and culturally dispersed environment

October 26, 2024
Associate Director, Financial Crime Compliance Director, Financial Crime Compliance

The Role Responsibilities & Our Ideal Candidate
Strategy

Support implementation of the vision, strategy and direction for i3 AME, consistent with the vision and strategy for FCC and in support of the Group’s strategic direction and growth aspirations.

Processes

Develop and keep up to date appropriate policies/processes/ DOIs to faciliate effective governance over i3 operations, aligning with Group i3 across intelligence and investigations
Ensure implementation of FCC policies and procedures as applicable to i3.
Manage and/or resolve cases.

People and Talent

Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm.
Identify and articulate knowledge and capability gaps to input to training curriculum to support closing of those gaps.

Risk Management

Assess risks arising from products / segments / geographies / customers / transactions.
Identify intelligence for typology studies and risk mitigation plans.
Identify financial crime risk indicators through various internal/external sources and the media; map and assess those risks, quantify the potential impact and escalate where necessary. Advise relevant stakeholders on outcomes of financial crime risks identification and assessment methodologies.
Apply data analytics to large data sets in order to target risk
Analyse significant financial crime risk events (e.g. SAR’s, non-compliant transactions, production orders) to ensure that all connected parties, particularly cross-border are identified and reported at the appropriate levels internally as well as externally across all relevant jurisdictions.
Support end-to-end financial crime client reviews initiated by external sources (regulators, agencies, authorities or other external organisation), and internal events as applicable.
Inform senior management of serious regulatory breaches (or where risk tolerances have been breached) promptly.
Ensure remedial actions (eg Regulatory reporting, client exits, additions to watchlists) are recommended, approved by applicable FCC personnel and implemented quickly.
Provide investigative expertise to support management of Significant Regulatory/Legal cases.
Conduct a root cause analysis on the control/other failures to ensure lessons are learned across the bank.

Governance

In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure management and relevant regulators are informed and that actions are taken quickly to remediate and/or activities are ceased.
Identify lessons learned from investigations as applicable.
Propose control improvements, enhancements and simplifications where appropriate.
Produce high quality written reports of findings, suitable for internal and external stakeholders, including regulators where applicable.

Other Responsibilities

Embed Here for good and Group’s brand and values in i3 AME.
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Apply now to join the Bank for those with big career ambitions.

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October 26, 2024
Head Digital Marketing Manager – Sales Team PMO Business Banking

The Role Responsibilities

Strategy

Support the development and implementation of a digital marketing strategy consistent with the business strategy.
Drive digital marketing initiatives that will drive online acquisition, digital channel utilisation as well as brand awareness.
Develop and manage end to end Digital Marketing campaigns working closely with the Retail Products’ and Digital Banking teams and agencies.
Drive and manage Paid, Owned and Earned media across online/ mobile.
Drive the deployment of Always On paid media strategy.
Understand and drive the deployment of performance (CPA/ CPL) model in paid media for online acquisition.
Understand the levers and drive the performance of owned media properties and optimise to drive business KPIs.
Understand and supervise SEO implementation and improvements to the site content, usability and design.
Drive implementation and tracking of social media campaigns and drive fan base across platforms such as FB, LinkedIn and Twitter.
Manage and coordinate all Retail social media communications for country.
Maintain understanding of the latest digital opportunities and trends in consumer interaction with digital technology and inspire the Bank with those possibilities.
Develop a comprehensive content strategy to advance the Bank’s thought leadership agenda.
Responsible for online communications, social media channels management, campaign and content strategy.
Requires close interaction with corporate affairs, brand & marketing , Digital Marketing Director, Africa, Segment/ Product Heads, AME and Group Digital Marketing teams and others to identify opportunities to leverage business wins in the media, to anticipate and prepare for reputational issues/ crises, to build government relations, and to maximise corporate responsibility and community activities.
Maintain a tight control on social media channels of all issues that have the potential to cause reputational damage to the Bank in-country. Manage crises and proactively deal with threats to the Bank’s reputation in collaboration with relevant stakeholders in corporate affairs, brand & marketing .

Business

Primary responsibility around driving digital bank app downloads, account openings, and client referral and advocacy.
Champion the role of digital in all revenue, product and communication activities; and provide digital knowledge input into customer and proposition development.
Ensure appropriate targets are set for all digital activity and ensure such activity is appropriately tracked.
Drive digital marketing initiatives that will drive online acquisition, digital channel utilisation as well as brand awareness.
Drive key Group and business products to successful completion and share best practices and learning with Region/ Group.
Work with Segment/ Product and Voice & Virtual teams to provide insights on needs and behaviours of key customer activity.
Work with Voice & Virtual teams to continually monitor and enhance client social care SLAs and best practices.
Work with Analytics to understand client insights and ensure that these are fed back into digital marketing strategy.
Work with all fulfilment arms to ensure that there is timely action on leads generated.
Develop and implement end to end Digital Marketing campaigns, working closely with the relevant business functions and the creative and digital agencies.
Ensure alignment of digital campaigns and strategies with overarching ATL and CA activities.
Drive and manage Paid, Owned and Earned media across Online/ Mobile.
Understand and drive the deployment of Performance (CPA/ CPL) model in Paid Media and the development of audience sets for online acquisition to ensure cost efficiencies and optimal ROI.
Understand the levers and drive the performance of owned media properties and optimise to drive business KPIs.
Manage digital campaign budgets, ensuring on-time on-budget delivery across multiple channels and media.
Champion the increased investment in digital marketing budgets, monitoring and optimising spend of the same for maximum ROI.
Work to create digital synergies by connecting function owners of the different aspects of the digital marketing experience to create efficiencies and increase capacity.
Champion ‘Test and Learn’ initiatives with the agency to optimise future spend.
Proactive management and nurturing of agency relationships to optimise creative and media output.
Be a digital marketing champion – ensure all campaigns live up to our Digital Marketing guidelines while, at the same time, delivering committed business outcomes.
Manage Agency payments with the finance team.
Provide regular digital reporting with meaningful customer insight to drive strategy.
Collaborate with colleagues across Retail and corporate affairs, brand & marketing to ensure continuous best practice sharing and improvement in the function.

Our Ideal Candidate

At least 5+ years experience managing and implementing digital strategy and integration.
A demonstrated understanding of the role of digital in building a holistic brand experience. Prior work at a digital agency preferred.
Deep experience in managing SEM, SEM/ PPC, Display and Affiliate marketing is a must.
Extensive experience in B2B/ E2E and B2C marketing campaign management from research to implementation phase and ROI measurement.
Strong understanding of habits of digital consumer and competitive landscape.
Experience in using Digital Analytics and Media tracking tools (Google Analytics) with strong understanding of technical aspects of Digital media performance and measurement.
In depth understanding of Digital Marketing concept, best practice and key levers.
Experience with agency management or demonstrated understanding of the key factors around the same.
Proficient at Excel, PowerPoint and other MS Office programmes.
Ability to work with senior management to develop and roll out approved strategy.
Influencing across of a culturally diverse team across functions and geographies without direct reporting line.
Responsibility and perseverance.
High standards of professional integrity.
Experience working within the financial services industry would be highly desirable.
Degree educated or equivalent.

Talent, Skill and Knowledge

Strategic acumen
Conceptual thinking – able to structure and organize
Execution orientation – able to execute and deliver results
Service and customer centricity
Influencing and networking
Data analysis and insight reporting to drive strategy
Presentation and communication
Ability to manage in a geographically and culturally dispersed environment

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October 26, 2024