Jobs Kenya

Website: Website https://www.sc.com/ke/

  • Chief Technology Officer, SOLV Kenya

    Chief Technology Officer, SOLV Kenya

    We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
    The Role Responsibilities

    Incumbent will be responsible for supporting the CEO, SOLV Kenya in managing and leading the Technology arm of Solv Kenya.
    Chief Technology Officer for Solv Kenya shall be the hands-on technology lead, own the full technology stack build, manage the production/test environment(s), manage technology operations (DevOps, Change Management) and manage vendor / fintech engagements for multi-market multi-anchor SaaS Solv KE platform.
    Incumbent will have the first line responsibility for the Implementation of the Technology activities and deliver the Tech strategic vision of SOLV Kenya.
    Incumbent will be required to have an appreciation of the country specific nuances and in particular

    Business and Strategy:

    Working with the Venture Lead, Product Owners, and partners to lead technology build, evaluate technology trade-offs, oversee vendor engineering engagements, and deliver features and capabilities aligned to the business model to build on the minimum viable product (MVP) to successful global rollout.
    Chief Technology Officer will discuss with partners, fintechs, co-creation clients, and business to expand the offering of the SOLV Business Offerings.
    Co-ordinate, question and interrogate technology opportunities with engineering team and innovate to sustain a competitive advantage.
    Employ a managerial mindset that seeks to optimise the business outcome for the Venture while establishing sound governance, internal process, adherence to policies and processes. This role requires close coordination with the SC Ventures CTO.
    Thought leadership and demonstratable subject matter expertise on use of machine learning (ML), Artificial Intelligence (AI), Blockchain, APIs, cyber security, DevSecOps and similar technology applications.
    Establish sound technology operation covering incident management, problem management, service levels (SLAs) and business continuity processes
    Drive the technical vision, strategy, direction and leadership in support of the Venture’s strategic direction and growth aspirations in regards to the various products offered on SOLV Kenya
    Be a leader for the Tech arm of the business ensuring the team under them remains focused and delivers way above and beyond the deliverables
    Proactively manage the allocated budget, minimising wastage and establishing efficiencies and effective from a system perspective.
    Establish close links with colleagues leading other Product segments and/or Product Groups to achieve common platforms and work plans, implementing a One Venture approach to covering all clients from the various arms on the platform being built.
    Act as a conduit  during interaction with various stakeholders to pick on market trends, unique needs that we can satisfy and to remain market leaders on the SOLV Kenya Platform Offering.

    Processes

    Overseeing infrastructure and technology operations (e.g. Software development/Apps) and evaluate them according to established goals of technical operations.
    Inspect the use of technological equipment and software/Apps to ensure functionality and efficiency.
    Tracking technology requirements and needs
    Maintaining operations & systems.
    Have expertise and professional experience in software development and deep understanding of technology delivery.

    People and Talent

    Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from a tech expertise for SOLV Kenya to the Team and work in collaboration with the rest of the Senior Management Team.
    Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
    Stimulate an environment where forward planning, prioritisation, deadline management, target achievement, creating good customer relations and loyalty and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm.
    Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
    Ensure the provision of ongoing training and development in order that team members are competent, suitably skilled and qualified for their roles, ensuring that they have effective supervision in place to mitigate any risks.
    Review team structure/capacity plan to ensure an effective  and efficient risk management framework
    Employ, engage and retain high quality people, with succession planning for critical roles
    Provide feedback at business, function, country and individual level as appropriate, on Technology Performance  which should have a bearing on remuneration pools or individual bonuses (for senior staff).
    Ensure regular and documented management meetings with the senior management team on the performance of the Technology arm of SOLV Kenya.

    Risk Management

    In accordance with the Ventures Enterprise Risk Management Framework, act as first line Risk Owner for appropriate and relevant Venture processes.
    Collaborate with the Risk and Compliance Team Members to anticipate horizon risks that may have a significant impact on the Ventures Technology and develop effective strategies to mitigate such horizon risks including global standards for conduct of business.
    Collaborate with Risk and Compliance Team and senior managers to support a programme for conduct, financial crime and compliance monitoring, surveillance and/or assurance for the Solv business in Kenya
    In the event of serious technology regulatory breaches, or where risk tolerances have been breached, working with Risk and Governance, ensure senior management in the Venture and relevant regulators are informed and that actions are taken quickly to remediate and/or activities are ceased.
    Working with the Risk and Compliance Officer ensure proactive and timely identification, assessment, advice and dissemination of evolving regulatory changes/practices and associated risks, and proactive engagement in regulatory reform relating to Technology.
    Liaise with the internal audit function to ensure that any weakness identified by the internal audit function relating to the SOLV Tech in Kenya are appropriately followed up and closed in a timely manner.
    Understand technical aspects of systems relevant to the SOLV Kenya business.
    Together with the Risk Team, assess risks arising from products / segments / geographies / customers / transactions related to Solv business.
    Ensure any Technical related global standards are understood and implemented across the area of responsibility, with any identified exceptions, or need for more/less stringent standards escalated when appropriate.

    Governance

    Attend relevant leadership meetings, and provide relevant reports to senior management and governance/risk committees for the area of responsibility.
    Working with the Risk Team, Identify and escalate potential risks and issues to senior management through appropriate governance channels and the Quality Assurance framework.
    Ensure appropriate Tech governance measures are in place so that product approval documents reflect all relevant requirements.
    Propose control effectiveness and efficiency improvements and simplifications where appropriate.

    Project/Change management

    Lead key change programmes and projects for SOLV Kenya Tech developments and  maintenance ensuring timely and successful deployment.
    Maintain workplans specific to SOLV Tech build projects/ initiatives, and communicate the same to stakeholders in a regular, timely fashion to inform and seek inputs.
    Support and Review new business requirements and provide solutions from a Tech side for Solv business in Kenya where required.
    Drive and stimulate an environment where forward planning, prioritisation and deadline management lead to efficient work practices and streamlined functional activities and processes.

    Regulatory & Business Conduct

    Display exemplary conduct and live by the Solv Kenya’s Values and Code of Conduct.
    Effectively and collaboratively identify, escalate, mitigate and resolve Technology risk related to SOLV Kenya.
    Work with Risk Tea and relevant stakeholders to respond to regulatory questions.
    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across SOLV Kenya’s business. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and Solv’s Group Code of Conduct.

    Key Stakeholders

    Venture Lead, CEO SOLV Kenya
    SC Ventures, Group CTO
    Global Heads, SOLV
    Other Tech Heads
    Relevant Regulators
    3rd party Vendors
    Solv India

    Other Responsibilities

    Embed SC Venture’s brand and values in the Kenya’s SOLV Business Team
    Perform other responsibilities assigned under Group, Regional, Business or Functional policies and standards as may be relevant.

    QUALIFICATIONS:

    Expert knowledge of mainstream cloud provider (AWS), Cloud-native services, microservices, contender and elastic infrastructure.
    Expert background in distributed systems, authentication mechanisms, asynchronous event processing, message queues, and architecture patterns.
    Knowledgeable on modern object orientated programming practises including entity frameworks, dynamic reflection, and reusable interfaces.
    Familiarity with 3rd party system integrations via APIs (HTTP/REST), host-to-host (file exchange by FTP), with background jobs processing of real-time, event triggered, and async automations.
    Familiar with OWASP, secure by design, secure coding practises, code scanning, unit testing, dependency management (deprecation, vulnerabilities, licensing)
    Extensive experience with DevOps including pipeline, release management, multi AWS account deployments.
    Required experience in front-end AngularJS, and good to have familiarity with modular frameworks such as ASP.NET Boilerplate, ASPNetZero, ABP.IO
    Overseeing scrum teams, engineers, and ensuring reliable delivery of sprints, change management of features and bug fixes, and backlog
    Experience with operating highly-available production financial systems
    Familiarity with SQL databases, DNS, service discovery, and related infrastructure components
    Ability to wear multiple hats such as individual contributor to business and technology, team lead, solution architect, facilitator.
    Beneficial is knowledge of FinTech ecosystem, inclusive of Blockchain, Digital Payments, Primer Services as well as other innovations in this space.

    Apply via :

    scb.taleo.net

  • NRI Service Manager

    NRI Service Manager

    The Role Responsibilities
    Strategy

    Responsible for NRI targets by driving profitable revenue and volume growth from the portfolio with a focus on, client Acquisition, deepening of existing customer relationships and cross sell thereby improving market and customer share of wallet with the Bank

    Key Responsibilities:

    Client Acquisition
    Portfolio growth
    Revenues growth
    Cost Management
    Service Excellence
    Operational Excellence and Compliance

    Business:

    To ensure “Customer Due Diligence” requirements as prescribed by the bank are duly adhered to.  All the legal and compliance guidelines provided by the bank are adhered to.
    Data confidentiality and secrecy norms of the bank are adhered to.
    To ensure that no client application is misplaced and is kept in safe custody.
    To ensure that code of the conduct as per the bank bank’s policy are adhered to.
    To ensure that all the documents provided by the client for completion the Accounts Opening Forms are duly checked and forwarded to the relevant bank officers.
    To ensure that the Sales process prescribed by the bank is fully adhered to.
    Support RMs in induction of all new Non Resident clients brought in by the Branches.
    Support RMs in generating new business to achieve defined targets in terms of no. of clients, volumes, and revenue for the segment
    Acquire NTB Non-Resident Affluent India clients for SCB India as well as generate NTB referrals to SCB Kenya by pitching the NRI CVP through various sourcing channels including referrals from ETB clients, walk-in clients etc
    Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and CDD.
    Ensure full awareness of all policies related to operational risk and misselling, etc. & comply by the same.
    Maintain complete and detailed knowledge of all the assigned products.
    Maintain accurate and up to date activity records.
    Maximize sales referral opportunities by working with client service colleagues.
    Is responsible for delivering service to clients that is synonymous with the consumer brand experience being promoted by the organization.
    Work towards achieving cross sell targets
    Liaise with dedicated service team (if applicable) to ensure that all individual client queries are dealt with promptly.
    To ensure performance as per performance management criteria.

    Processes

    Timely dispatch of all original documents including AOFs and Service request forms to SCB India post processing of the request within the agreed timelines (10 days)
    Ensure account opening TAT is adhered to. (Target TAT of 3 days).
    Ensure error free application and documentation. All documents provided by the client for completion of the account opening or customer instruction/service forms should be duly checked prior to submission.
    Ensure that the sales process prescribed by the bank is fully adhered to.
    To ensure that no client application is misplaced and all AOFs and client documentation is kept in safe custody.
    Liaise with dedicated service team/India Ops on all customer service requirements and ensure that all individual client queries are dealt with promptly

    Risk Management

    Implement controls within the Business Unit to meet regulatory and internal requirements. In addition, drive and implement an effective risk management framework, and promote a strong risk management and a compliance culture.
    Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
    To ensure there is adequate training in Compliance. In addition, document and implement controls to ensure compliance with regulations and Group Standards.
    Ensure that policies are implemented effectively within Business; new regulations are properly communicated, and provide quality assurance on the design of the control measures and monitoring plans.
    Ensure adherence to the risk management framework.
    Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and CDD.
    Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
    Read, understand, and comply with all provisions of the Group Code of Conduct.

    Governance

    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines, and the Group Code of Conduct.
    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

    Regulatory & Business Conduct

    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with all applicable laws, regulations, guidelines, and the Group Code of Conduct.
    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

    Key Internal Stakeholders:

    Priority Banking Segment Team
    Client Service Manager
    KYC (CDD)

    Key External Stakeholders:

    Priority Banking Team, SCB Kenya
    NR Segment Team, SCB India
    Client Service Manager, SCB India
    Operational Risk Team, SCB Kenya
    Client Onboarding Team, SCB India
    Sky Team- SCB India

    Other Responsibilities:

    Develop a formal monitoring mechanism to measure the productivity of each Relationship Manager.
    Monitor the quality of sourcing of products to evaluate developmental needs of the team.
    Drive the sales system towards quality standards where risk is well controlled.
    Provide feedback to the head of NR Priority Clients on the acceptance of the products in the market and suggested changes that could provide impetus to the sales efforts.
    Ensure RMs follow Sales call plans to acquire large prospective clients through referrals.
    Ensure RMs coverage of client base in accordance with the approved contact plans.
    Support RMs in coordinating client events along with the product team

    Our Ideal Candidate

    C.I.S.I Training Required.
    Relationship Management Trainings

    Apply now to join the Bank for those with big career ambitions.

    Apply via :

    scb.taleo.net

  • Head of Operations/Support Services, SOLV Kenya

    Head of Operations/Support Services, SOLV Kenya

    The Role Responsibilities
    Support all the Commercial Leads to plan, manage, lead and direct the business focus of the various product offerings on Solv Kenya. Develop the customer segment by positioning the brand via structured marketing campaigns and creatively packaging the product set to stimulate relationship growth and market share. Maximize efficiencies in the business to better deliver products and services to customers, at a profitable cost and deliver the above within the annual marketing budget.
     
    Business and Strategy:

    Establish minimum standards for service levels and evaluate impact to operations.
    Handle Facility Management & Vendor Management, Vendor Onboarding, Negotiation, Contract management and Order Fulfilment.
    Manage day-to-day office duties like Managing filing system, recording information as needed and Updating paperwork, maintaining documents and word processing, contract renewal.
    Coordination of meetings/ Agenda development/ preparing documentation and letter.
    Follow through on tasks from concept to completion, managing deadlines and monitoring progress.
    Building good working relationships with external and internal partners.
    Benchmark service standards & compare pan-industry.
    Reviews service level agreement metrics on turnaround and accuracy.
    Effective stakeholder engagement to understand and fulfil the needs of internal and external clients.
    Uses metrics to drive decisions around service delivery improvements.
    Maintains and improve service levels & customer Expectations.
    Improve efficiency, productivity , service quality.
    Identify and implement process improvements to improve productivity and reduce errors.

    Processes

    Participates in the initial agreement of service standards with stakeholders and evaluate impact to operations.
    Participates in customer/stakeholders’ meetings, help structure deals and review/attain/benchmark service standards & maintain cross border relationships.
    Maintain service level agreement metrics on turnaround and accuracy for all operational activities on SOLV Kenya Platform.
    Work on one SOLV Kenya agenda to deliver superior service to the customers/stakeholders.
    Ensures adequate documentation and training on all new systems, processes, policies, procedures and controls.
    Understands & practices methods to sustain change.
    Builds an agile organizational structure, enabling timely adaption to changing market conditions.
    Be a Champions and leads programmes till successful implementation.

    People and Talent

    Lead through example and build the appropriate culture and values. Set appropriate tone and expectations in the Operations Team for SOLV Kenya and work in collaboration with the rest of the Senior Management Team.
    Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
    Stimulate an environment where forward planning, prioritisation, deadline management, target achievement, creating good customer relations and loyalty and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm.
    Set and monitor job descriptions and objectives for the Operations Team and provide feedback and rewards in line with their performance against those responsibilities and objectives.
    Ensure the provision of ongoing training and development in order that Operations Team and the rest of the team are competent, suitably skilled and qualified for their roles, ensuring that they have effective supervision in place to mitigate any risks.
    Provide feedback at business, function, country and individual level as appropriate, on Operational Performance which should have a bearing on remuneration pools or individual bonuses (for senior staff).
    Ensure regular and documented management meetings with the senior management team on the performance of the Operations Unit on SOLV Kenya.
    Continuously raise employee engagement levels in the Ops Team.
    Creates a harmonious cross culture work environment.
    Identify & nurture talent by ensuring adequate succession planning in the Ops Team.
    Accelerate the next generation of leaders.
    Strengthen Performance culture through clear job description and objectives and tracking mechanism of the same.
    Working with the Training Manager, and Ensures a “healthy” level of attrition.
    Ensure the Ops team member are continuously trained and the same reflected on the efficiencies and effectiveness achieved and Proven succession plans.

    Risk Management

    In accordance with the Ventures Enterprise Risk Management Framework, act as first line Risk Owner for all Operations on SOLV Platform together with the COO to address appropriate and relevant Venture processes.
    Collaborate with the Risk and Compliance Team Members to anticipate horizon risks that may have a significant impact on the Ventures Operations Products and develop effective strategies to mitigate such horizon risks including global standards for conduct of business.
    Collaborate with Risk and Compliance Team and senior managers to support a programme for conduct, financial crime and compliance monitoring, surveillance and/or assurance for the Operations on the Solv business in Kenya
    In the event of serious Operational regulatory breaches, or where risk tolerances have been breached, working with Risk and Governance, Commercial Leads, ensure senior management in the Venture and relevant regulators are informed and that actions are taken quickly to remediate and/or activities are ceased.
    Working with the Risk and Compliance Officer and Commercial Leads ensure proactive and timely identification, assessment, advice and dissemination of evolving regulatory changes/practices and associated risks, and proactive engagement in regulatory reform relating to Operations.
    Liaise with the internal audit function to ensure that any weakness identified by the internal audit function relating to the SOLV Operations in Kenya are appropriately followed up and closed in a timely manner.
    Together with the Risk Team, Commercial Leads, assess risks arising from products / segments / geographies / customers / transactions related to Solv business.
    Ensure any Operational related global standards are understood and implemented across the area of responsibility, with any identified exceptions, or need for more/less stringent standards escalated when appropriate.

    Ensures a no surprises culture – no failed audits
    No repeat findings and Nil High Risk Findings
    Establishes key control standard parameters
    Understands market practices, awareness of local regulations, group and business policies, business standard procedures and best practices
    Establishes a performance culture around Risk Management using root cause analysis and corrective action planning as key elements of operational risk management
    Proactively identifies, assesses and mitigates risk issues
    Keeps a centralized information management portfolio on fraud incidents and risk training materials for the countries.
    Timely escalation of all incidents to appropriate authorities as per reporting framework
    Uses internal/ external audit findings to further improve service excellence
    Owns the control culture and environment proactively Inculcating a speak up culture across teams

    Governance

    Attend relevant leadership meetings, and provide relevant reports to senior management and governance/risk committees for the area of responsibility.
    Working with the Risk Team, Commercial Leads, Identify and escalate potential risks and issues to senior management through appropriate governance channels and the Quality Assurance framework.
    Ensure appropriate Product governance measures are in place so that product approval documents reflect all relevant requirements.
    Propose control effectiveness and efficiency improvements and simplifications where appropriate.

    Regulatory & Business Conduct

    Display exemplary conduct and live by Solv’s Values and Code of Conduct.
    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Solv Kenya. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
    Lead the SOLV Products Mandate set out in the Bank’s Conduct Principles
    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
    Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association

    Key Stakeholders
    Venture Lead, SOLV Kenya; Commercial Leads, SOLV Kenya; Risk and Compliance SOLV Kenya; COO, SOLV Kenya; Training Manager, SOLV Kenya
    QUALIFICATIONS:

    Graduate from any stream preferred with post-graduation or master’s degree
    10-12 years’ experience In Operations – Corporate and ALM back office Operations and who can manage larger teams
    Able to manage costs, timelines & deliver projects
    Able to analyse and Manage risks
    Be a mentor and be able to drive and motivate the Operation teams

    Apply via :

    scb.taleo.net

  • Risk and Compliance Officer, SOLV Kenya Head of Operations/Support Services, SOLV Kenya Administrative Assistant, SOLV Chief Technology Officer, SOLV Kenya NRI Service Manager NRI Acquisition RM

    Risk and Compliance Officer, SOLV Kenya Head of Operations/Support Services, SOLV Kenya Administrative Assistant, SOLV Chief Technology Officer, SOLV Kenya NRI Service Manager NRI Acquisition RM

    The Role Responsibilities

    Incumbent will be responsible for supporting the CEO, SOLV Kenya as well as the SOLV senior management team in managing and leading the Risk and Compliance team in Kenya and aligning this to the vision and strategy of the function, the Enterprise Risk Management Framework (ERMF), and delegation of authority documents where relevant.
    Incumbent will have the second line responsibility for the implementation of the risk and compliance policies related to the SOLV Kenya Products have been identified, in line with the SOLV Group’s process universe as set out in the Risk Profile Document Risk Framework.
    In so far as they relate to conduct, financial crime and compliance, incumbent will also be responsible for providing details of developments giving rise to serious regulatory breaches or breaches of risk tolerances (as agreed by the Board from time to time) that may occur and notifying any such breaches to the relevant parties.
    Incumbent will be required to have an appreciation of the country specific nuances and in particular:
    The regulatory scrutiny on the SOLV Offering and its customers following high risk investigations conducted across the Fintech industry players including Solv Kenya and the various recommendations for enhanced compliance from various regulatory bodies; the risk of personal liability for decisions taken particularly in the Financial Crime space;
    The ambitious growth strategies to be employed by the business particularly after the launch of SOLV Kenya B2B platform and the real-time onboarding tools which are projected to see an exponential growth in client base.
    The strategic position of the SC Ventures Africa as an innovation hub for the SC Ventures Group with the pilot of various novel projects as well as the hosting of the SC Ventures hub for AME in Kenya and the conduct, compliance and Financial Crime Risk solution delivery in support of these initiatives and ventures;
    The FCC risk specific to Kenya as manifested in Group and Regional metrices
    The complex regulatory landscape and the need to ensure the business remains insulated from regulatory sanction while remaining vigilant to regulatory reform
    Define and implement risk management and risk assessment framework according to international standards like ISO and NIST.
    Define, review and update the information security policies and procedures on periodic basis.
    Research and Understand the applicable compliance and regulatory requirements to be met by the organization.
    Define compliance assessment framework based on all the regulatory and other international compliances to be met.
    Define KPI’s and KRI’s to measure, track and improve the overall security posture.
    Conduct risk assessments / compliance assessment as per the defined process, identify and report the gaps along with mitigation recommendations.
    Conduct gap / maturity assessment as per the regulatory cybersecurity frameworks.
    Report the findings from the assessments and explain the same to the relevant stakeholders along with clear recommendations to mitigate the identified risks.
    Work with / guide the relevant stakeholders in mitigating identified risks.
    Track and report the status of the identified risks on a periodic basis.
    Conduct regular sessions on building awareness about the organization’s information security polices and best practices to be followed.
    For the evaluation and assessment of the effectiveness of the Venture’s Conduct, Financial Crime and Compliance commitments and requirements relative to the specific business coverage.
    For proactively supporting and challenging the SC Ventures AME business and supporting other functions to exhibit appropriate conduct, comply with regulatory and compliance requirements and strive to achieve fair outcomes for the country’s clients.
    For maintaining independence, delivering timely responses, and timely escalation of risks and issues where the management tolerance of the firm is exceeded.
    For maintaining constructive and effective stakeholder relationships with the relevant business and supporting functions.
    For supporting the management of regulatory relationships with all relevant Kenyan regulators and such other regulators whose rules the Group is subject to.
    Drive high standards of regulatory compliance and deliver key priorities and initiatives, aligned to the Ventures performance scorecard

    Strategy

    Assist the Venture Lead, Senior Management Team to set and implement the vision, strategy, direction and leadership in support of the Venture’s strategic direction and growth aspirations
    Support the Venture Lead and Senior Management Team to promote the culture and practice of compliance with Principal Risk Types mitigation (including conducting business within regulatory  and internal policies’ requirements, and to high ethical standards) within the Bank and embed a Here for good culture and the Group Code of Conduct.
    Assist the Venture Lead to establish close links with colleagues leading other Product segments and/or Product Groups to achieve common platforms and work plans, implementing a One Venture approach to covering all clients from the various arms.

    Business

    Assist the Venture Lead and various Business Leads to develop a comprehensive understanding of the  business model and strategy in order to provide substantive oversight support and challenge with the intention of enabling appropriate and sustainable outcomes.
    Support to build and maintain an effective and constructive relationship with the various business heads and functional stakeholders that is based on trust, capability and integrity, providing timely, responsive and quality conduct, financial crime & compliance-related advice and guidance to enable the Venture business and functions to meet/ achieve their strategic tactical objectives.
    Provide advice, analysis (and challenge when appropriate) in relation to the Venture business including product design, new business initiatives, bespoke projects, remedial activities (including nature, scale and rigour of past business reviews), and transactional advice.
    Provide robust challenge to senior management and all relevant business stakeholders where activities are outside risk tolerance/ appetite, escalating as necessary, until appropriate oversight and ownership is achieved including actions and plans to address any remedial action needed to come back within risk tolerance/ appetite.
    Work closely with the Venture Lead and Business heads and its operational teams to provide timely advice to ensure compliance with all relevant laws, regulations and internal policies and support the transition to pro-active and pre-emptive risk mitigation.  
    Support the resolution of competing requirements between regulations specific to Venture business (i.e. between AML regulations and data privacy/bank secrecy or information security regulations.)
    Assist the Venture Lead and Business Heads to establish and maintain risk-based compliance frameworks and a programme for monitoring and assuring compliance that supports the transition to pro-active and pre-emptive compliance and conduct risk mitigation
    To support and promote the culture and practice of global standards to the business, while managing local requirements.

    Processes

    Act under delegation from the respective Risk Framework Owners for the principal risk types of Compliance, Financial Crime in discharging the responsibilities contained in the ERMF to the extent that  is appropriate.
    To develop, maintain and embed effective processes/DOIs (including training, advice and support) to address risks across venture business aligning with relevant group policies and regulatory requirements where relevant.
    Provide governance and oversight over the implementation of venture related policies and procedures relevant to the venture business model (to enable compliance with such policies and procedures).
    Provide support and challenge to the ventures senior management to ensure that they establish and monitor appropriate processes for compliance with policies, procedures and standards (including meeting regulatory obligations and maintaining high standards of conduct).

    People and Talent

    Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from Risk and Governance Team and work in collaboration with risk and control partners.
    Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
    Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm.
    Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
    Ensure the provision of ongoing training and development in order that team members are competent, suitably skilled and qualified for their roles, ensuring that they have effective supervision in place to mitigate any risks.
    Review team structure/capacity plan to ensure an effective  and efficient risk management framework
    Employ, engage and retain high quality people, with succession planning for critical roles
    Provide feedback at business, function, country and individual level as appropriate, on Risk and Governance matters which should have a bearing on remuneration pools or individual bonuses (for senior staff).
    Ensure regular and documented management meetings with the senior management team on Risk and Governance Reviews.

    Risk Management

    In accordance with the Ventures Enterprise Risk Management Framework, act as second line Risk Owner for appropriate and relevant Venture processes.
    Collaborate with the other Risk and Compliance Team Members to anticipate horizon risks that may have a significant impact on the Ventures and develop effective strategies to mitigate such horizon risks including global standards for conduct of business.
    Collaborate with relevant senior managers to support a programme for conduct, financial crime and compliance monitoring, surveillance and/or assurance for the Solv business in Kenya
    In the event of serious regulatory breaches, or where risk tolerances have been breached, assist the Venture Lead to ensure senior management in the Venture and relevant regulators are informed and that actions are taken quickly to remediate and/or activities are ceased.
    Ensure proactive and timely identification, assessment, advice and dissemination of evolving regulatory changes/practices and associated risks, and proactive engagement in regulatory reform.
    Liaise with the internal audit function to ensure that any weakness identified by the internal audit function relating to the SOLV business in Kenya are appropriately followed up and closed in a timely manner.
    Provide reports to the relevant Country and Business risk and control committees and management teams on key conduct, financial crime and compliance risks and issues pertaining to the SOLV in Kenya
    Maintain adequate management MI / trackers across all aspects of coverage and responsibility to ensure all issues and matters relating to the SOLV business in Kenya are tracked, followed, regularly assessed and reported on, including oversight of risk acceptance and/or mitigating action plans, identification and management of high risk clients or specific country reviews relating to SOLV Kenya
    Provide advice on the application of risk management frameworks (e.g. ERMF) to relevant stakeholders on outcomes of risk identification and assessment methodologies.
    Maintain oversight of risk acceptance and/or mitigating action plans relating to SOLV business in Kenya
    Understand technical aspects of systems relevant to the SOLV Kenya
    Assess risks arising from products / segments / geographies / customers / transactions.
    Ensure global standards are understood and implemented across the region, with any identified exceptions, or need for more/less stringent standards escalated when appropriate.

    Governance

    Attend relevant leadership meetings, and provide relevant reports to senior management and governance/risk committees
    Identification and escalation of potential risks and issues to senior management through appropriate governance channels and the Quality Assurance framework.
    Ensure appropriate product governance measures are in place so that product approval documents reflect all relevant requirements.
    Propose control effectiveness and efficiency improvements and simplifications where appropriate.
    Ensure the end-to-end life cycle of audit, assurance and regulatory reviews is managed appropriately, including tracking, remediation and preparing lessons learned from such reviews.
    Within the Group’s Enterprise Risk Management Framework, establish and maintain appropriate risk based framework for identifying, assessing, managing, monitoring, mitigating and reporting compliance (including regulatory and financial crime) risks across SOLV Kenya.

    Project/Change management

    Lead key change programmes and projects for SOLV Kenya
    Maintain workplans specific to SOLV advisory projects/ initiatives, and communicate the same to stakeholders in a regular, timely fashion to inform and seek inputs.
    Support and Review new business requirements and provide solutions for the CPBB business in Kenya where required.
    Drive and stimulate an environment where forward planning, prioritisation and deadline management lead to efficient work practices and streamlined functional activities and processes.

    Regulatory & Business Conduct

    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
    Effectively and collaboratively identify, escalate, mitigate and resolve risk and CFCC matters.
    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across SOLV Kenya. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

    QUALIFICATIONS:

    Experience in Information Security Governance, Risk Assessment, creating customized Risk Assessment framework
    Experience in conducting risk assessments of hybrid environments, mix of cloud and on-premise applications and systems.
    Experience in Business Continuity Management and Information Security Incident Management will be an added advantage
    Experience with GRC automation tools will be an added advantage
    Experience of working in Agile development environment.
    Understanding of security risks associated with using AI, ML, NLP and blockchain technologies.
    6+ years of experience in the relevant industry
    Bachelor’s or master’s degree in business administration/commerce/engineering/science
    ISO 27001 Lead Implementor certification is a must and other relevant certifications like CISA/CISM/CISSP will be an added advantage

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Products Lead

    Products Lead

    The Role Responsibilities
    Support all the Commercial Leads to plan, manage, lead and direct the business focus of the various product offerings on Solv Kenya. Develop the customer segment by positioning the brand via structured marketing campaigns and creatively packaging the product set to stimulate relationship growth and market share. Maximize efficiencies in the business to better deliver products and services to customers, at a profitable cost and deliver the above within the annual marketing budget.
     
    Business and Strategy:

    Size market segments and identify customer needs and opportunities

    Define Product roadmap and strategy for a B2B commerce platform.

    Support product strategy and vision through data and analysis and create buy-in for the vision both internally and with key external parties.

    Stich together the commerce Business Services and financial services offerings on the platform.

    Establish Proposition and Product Strategy Map for Standard Chartered Ventures which align with SOLV Kenya’s Strategy.

    Benchmark competitive experiences across the customer value chain, and assess voice of customers to identify business opportunities and define required customer experience

    Understand the market dynamics and technological advancements in the Banking & Finance and B2B industry and build strategies around the same.

    Responsible for designing all initiatives including rewards & performance management system for Business Associates/Channel Partners

    Monitoring and reporting on performance against agreed sales targets, including monitoring the performance of other staff.

    Undertake market research for all new products introduced to ensure product features match customer needs

    Develop and implement an effective product marketing mix

    Repackage existing product range in line with changing customer needs

    Identify suitable products/services for target customers and develop them for introduction.

    Actively review and monitor competitor product offerings with a view to ensuring Solv Kenya products have a competitive edge.

    Track and analyse performance of products against targets on a monthly and annual basis and propose remedial action on shortfalls.

    Liaise with advertising and research agencies to complement marketing effort together with the Brand and Marketing Team.

    Track and report marketing expenditure against budget.

    Work with other Divisions of the Solv Kenya to provide marketing support to the SOLV products portfolio.

    Processes

    To develop, maintain and embed effective processes/DOIs (including training, advice and support) to address the Products in relation to the venture business aligning with relevant policies and regulatory requirements where relevant.

    Provide governance and oversight over the implementation of Products and related changes, policies and procedures relevant to the Solv business model

    Periodically review Product Specifications and PPG’s to be consistent with Business Strategy. Recommend any changes required to meet target customer segments’ expectations and ensure compliance with Bank policies and guidelines.

    Develop MIS to support business performance and marketing effectiveness

    Support the regional and global development of SOLV B2B products through team play and information exchange.

    People and Talent

    Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from a Products Perspective for SOLV Kenya to the Team and work in collaboration with the rest of the Senior Management Team.

    Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.

    Stimulate an environment where forward planning, prioritisation, deadline management, target achievement, creating good customer relations and loyalty and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm.

    Set and monitor job descriptions and objectives for the Commercial Leads and provide feedback and rewards in line with their performance against those responsibilities and objectives.

    Ensure the provision of ongoing training and development in order that Commercial Leads and the rest of the team are competent, suitably skilled and qualified for their roles, ensuring that they have effective supervision in place to mitigate any risks.

    Provide feedback at business, function, country and individual level as appropriate, on Products Performance which should have a bearing on remuneration pools or individual bonuses (for senior staff).

    Ensure regular and documented management meetings with the senior management team on the performance of the Products on SOLV Kenya.

    Risk Management

    In accordance with the Ventures Enterprise Risk Management Framework, act as first line Risk Owner for all SOLV Products together with the Services Lead to address appropriate and relevant Venture processes.

    Collaborate with the Risk and Compliance Team Members to anticipate horizon risks that may have a significant impact on the Ventures Products and develop effective strategies to mitigate such horizon risks including global standards for conduct of business.

    Collaborate with Risk and Compliance Team and senior managers to support a programme for conduct, financial crime and compliance monitoring, surveillance and/or assurance for the Solv business in Kenya

    In the event of serious Product regulatory breaches, or where risk tolerances have been breached, working with Risk and Governance, Commercial Leads, ensure senior management in the Venture and relevant regulators are informed and that actions are taken quickly to remediate and/or activities are ceased.

    Working with the Risk and Compliance Officer and Commercial Leads ensure proactive and timely identification, assessment, advice and dissemination of evolving regulatory changes/practices and associated risks, and proactive engagement in regulatory reform relating to Technology.

    Liaise with the internal audit function to ensure that any weakness identified by the internal audit function relating to the SOLV Products in Kenya are appropriately followed up and closed in a timely manner.

    Together with the Risk Team, Commercial Leads, assess risks arising from products / segments / geographies / customers / transactions related to Solv business.

    Ensure any Product related global standards are understood and implemented across the area of responsibility, with any identified exceptions, or need for more/less stringent standards escalated when appropriate.

    Governance

    Attend relevant leadership meetings, and provide relevant reports to senior management and governance/risk committees for the area of responsibility.

    Working with the Risk Team, Commercial Leads, Identify and escalate potential risks and issues to senior management through appropriate governance channels and the Quality Assurance framework.

    Ensure appropriate Product governance measures are in place so that product approval documents reflect all relevant requirements.

    Propose control effectiveness and efficiency improvements and simplifications where appropriate.

    Regulatory & Business Conduct

    Display exemplary conduct and live by the Group’s Values and Code of Conduct.

    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

    Lead the SOLV Products Mandate set out in the Bank’s Conduct Principles

    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

    Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association

    Key Stakeholders

    Venture Lead, SOLV Kenya

    Commercial Leads, SOLV Kenya

    Risk and Compliance SOLV Kenya

    CTO, SOLV Kenya

    CFO, SOLV Kenya

    QUALIFICATIONS:

    University Graduate with at least 8 years’ managerial experience in commercial/consumer financial services.

    Apply via :

    scb.taleo.net

  • Head, Retail Risk Operations & Fraud Risk Management (Africa, Middle East & Europe)

    Head, Retail Risk Operations & Fraud Risk Management (Africa, Middle East & Europe)

    The Role Responsibilities
    Strategy

    Support and provide inputs to Risk Operations head for developing operational model and shaping strategic agenda for Credit Initiation and Fraud risk management
    Implement the operating model and strategic direction for the region for Credit Initiation and Fraud risk management to best support process efficiencies and effectiveness.
    Work with RCO Retail Clients Risk to design and implement the Fraud Risk strategy and infrastructure for the region for channels and products within Retail Clients segment.
    Ownership of all aspects of the Risk Operations function for ALL countries across the region covering strategy, TOM, capacity planning, policy implementation, DOIs and assurance
    Responsible to ensure proper monitoring and control of risks, efficiency, effectiveness and quality of Risk operations in the countries of responsibility
    Support and drive initiatives on

    Standardization of activities
    Automation of processes / activities
    Hubbing and centralisation of activities

    Manage the post-launch activities (e.g. training) to ensure that policy/process improvements or initiatives are properly implemented, consistently interpreted, understood and applied for the regions
    Prevent occurrences of near misses or operational losses arising from ineffective credit processes or controls in the regions
    Direct oversight of Risk Operations to ensure proper management of in-country and regional processes.
    Provide assurance that the DOI and Role and Responsibilities implemented are being effectively executed and adhered to in the regions.
    Work closely with the hubs to ensure that end to end processes work seamlessly, efficiently and effectively for the regions. Oversight of the Credit Initiation unit in GBS 

    Business

    Optimise operating efficiency while balancing the effectiveness of decision making within the Risk Operations function.
    Ensure the Fraud Risk Management framework is effectively embedded and communicated
    Ensure the cost budget in Risk Operations is based on robust capacity plans and is delivered through a rigorous cost management discipline.
    Identify, coordinate, and drive productivity projects in the Region.

    Processes

    Ensure that credit origination decisions are executed in line with the delegated authority while adhering to the process standards defined.
    Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives in the region for Credit Initiation and Fraud Risk control.
    Develop and maintain fraud management capabilities, skills and infrastructure in the region that are in compliance with both internal policies and external regulations and are responsive to fraud attacks.
    Manage capacity planning across countries. Develop and maintain robust and scalable  Credit Initiation processes to execute risk management policies and strategies.
    Leverage and build credit assessment infrastructure capability to optimize process efficiency.
    Act quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees.
    Implement the Operational Risk Framework in Risk Operations and monitor the operational risk metrics for the region to identify potential control weaknesses.
    Identify and track Key Performance Indicators (KPIs) to support strategy testing environment and daily operations.

    People and Talent

    Support the identification, engagement and retention of high quality CI and FRM professionals at a country level.
    Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
    Ensure that holders of all critical roles are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
    Lead through example and build the appropriate culture and values within the Risk Operations team.  Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
    Encourage and promote an active training and learning environment to facilitate excellence in risk management, risk awareness, behaviours and accountability.

    Risk Management

    Identify and share industry best practices and work with the businesses for their feasibility and implementation.
    Develop a collaborative relationship with regulators, peer banks and fraud risk industry forums to help detect and mitigate fraud.
    Ensure monitoring of through the door application quality by country Risk Operations teams and timely feedback to in-country stakeholders for optimizing risk and reward relationship.
    Ensure all CI and FRM policies and procedures in the countries for the Region comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.

    Governance

    Provide oversight across the regional Risk Operations team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements.
    Embed the Group’s values and code of conduct in Risk Operations to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees forms part of the culture.
    Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews for the countries in the Region.

    Regulatory & Business Conduct

    Display exemplary conduct and live by the Group’s Values and Code of Conduct
    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.  This includes understanding and ensuring compliance with, in letter and spirit, and applicable laws, regulations, guidelines and the Group Code of Conduct.
    Lead Risk Operations in the AME region to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; and The Right Environment.
    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

    Key Stakeholders

    Internal stakeholders

    RCO Retail clients, CCHs, CCROs, CCO, Senior Risk Officers (B2/B3)
    Regional / Country Business Heads and Product Head, CPBB (B2/B3)
    CCIB Heads(B2/B3)
    CPBB Heads (B3); Credit Policy heads (B3); Legal (B3); Business COO teams (B3)
    Country Collections Heads
    Financial Crime Risk
    Relevant members of Risk Operations management team and the GBS team
    Technology
    HR & L&TD team
    Operations, L&C and Client Experience Management units for the countries in the region

    External stakeholders

    Auditors and Regulators
    Associations (Visa, MasterCard, Amex and other Regional / Local forums), Credit Bureaus and peer Banks
    Law Enforcement agencies
    Suppliers, vendors and consultants

    COMPETENCIES:
    Business Strategy and Model: Good working knowledge of the industry with extensive work experience of which at least 10 years in Risk Management.

    Broad understanding of banking information management infrastructure and operational processes
    Ability to provide strategic direction to the function
    Strong leadership qualities, with the ability to motivate and lead multi-country teams in changing & challenging situations
    Strong analytical and dispute resolution skills, and the ability to command the respect of a cross functional set of professionals at a senior level
    Ability to make independent decisions with a strong sense of empowerment
    Skills in project management and process improvement

    Non-technical Skills: Strong written / oral communication and influencing skills.  Ability to create effective work relationships within and across functions & borders
    Risk Management and Control: Good working knowledge of risk management, specifically applicable to Risk Operations
    Governance, Oversight and Controls: Strong leadership capabilities and management skills, with the ability to deliver effective controls within Risk Operations through both directly managed and virtual team
    Regulatory Framework and Requirements: Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role of Head, Risk Operations
    Apply now to join the Bank for those with big career ambitions. 
    To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.

    Apply via :

    scb.taleo.net

  • Specialist , Control, Process & Gov

    Specialist , Control, Process & Gov

    We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
    The Role Responsibilities
    Business

    Support regulatory and audit requests pertaining to IMO areas of responsibility
    Maintain good working relationships with the various Business Units, Finance, Risk, Technology, and Operations community
    Undertake ad-hoc duties and when delegated by Line Manager and Country Head of IMO

    Processes

    Perform relevant credit fulfilment activities including discharge of security documentation, monitoring of collateral values, monitoring of dated credit and security documents, etc. on time and to agreed standards
    Ensure proper working of Key Control Self-Assessment (KCSA) / Control Standard Test (CST) process- all KCSAs/CSTs must be conducted following the relevant guidelines and completed within the deadlines
    Lodge CST exceptions in EORP system; ensure relevant stakeholders and committees are informed and clear plans of action to address CSTs exceptions are in place
    Ensure CST scores are maintained within thresholds. Ensure rework is closely monitored and controlled. Conduct monthly rework forums to discuss repeat themes and arrive at corrective actions involving IMO.
    Preparation of ASTAR (Account Subject to Additional Review) report
    Preparation of the Credit Issues Committee (CIC) pack, managing invites and minutes
    Daily excess and past due monitoring and reporting
    Generation of relevant reports and requirements to meet audit and regulatory requests, ensuring submissions are made on a timely basis and the integrity of information used for reporting purposes
    Generates daily, fortnightly, monthly reports as required for Senior Management
    Works with second line functions (e.g. Financial Crime Compliance Assurance teams) to manage second line reviews, queries, and escalations
    Discharge of custodial functions as per Group Standards
    Check and process lodgement / withdrawal in Collateral Management System (CMS)
    Ensure CMS reports are downloaded and actioned based on the laid down process
    Maintain a record of temporary withdrawal security documentation and monitor if status of the security documentation is still outstanding for more than 6 months on a monthly basis
    Discharge of Key Holders Responsibilities as per Group Policies
    Ensure arrangement is made to change combination of the vault keys semi-annually
    Ensure the rolling of vault keys within semi-annual basis and ensure safe keeping of spare keys in Standard Chartered Bank Branch
    Safe keep the security documentation in Fire Proof Vaults and with Cisco
    Scan securing documents in shared drive

    Risk Management

    Support the development of a compliance culture, undertake compliance monitoring through the Operational Risk Framework, pro-actively advise management on compliance issues
    Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.
    Ensure all activities are done in line with the laid down Departmental Operating Instructions (DOI) / Roles & Responsibilities and other procedures that are rolled out from time to time. Report any deviation (if any) to appropriate authorities and obtain proper dispensations
    Ensure all internal policies and procedures are implemented with the group policies, local legal and regularity guidelines

    Strategy
    Enablement Standards

    Champion consistent application of Department Operating Instructions (DOIs) and standard work across IMO teams
    Supports and contribute to a consultative, collaborative, and risk-based approach towards addressing identified risk issues
    Support the development of a local culture of open and transparent engagement with auditors and regulators across IMO teams
    Enhance IMO knowledge and embedding of risk management, governance, and reporting best practices
    Facilitate a “zero operational loss” and “first time right” culture by servicing as a subject matter expert in areas of responsibility

    Governance

    Ensure that filing of security documentation / obsolete documentation / all maintenances / instructions on own portfolio are in good manner and easy to retrieve if required
    Ensure that there is effective MIS in place to monitor performance of countries include Key Risk Indicators and that these reports are analysed and actions initiated where necessary

    Regulatory & Business conduct

    Display exemplary conduct and live by the Group’s Valued Behaviours and Code of Conduct.
    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
    Achieve the outcomes set out in the Bank’s Conduct Principles: Financial Crime Prevention; The Right Environment.
    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

    Key Stakeholders
    Internal

    Client Delivery Managers, Specialists, Makers, and Checkers
    Country IMO Head
    Lending Documentation Unit
    Commodities Transaction Management Unit
    Regional CDD Risk Managers
    Country Operational Risk
    Country Compliance
    Group Internal Audit
    Country Financial Crime and Risk Committee
    Financial Crime Compliance Continuous Assurance
    Early Alert Committee
    Credit Issues Committee
    Country Operational Risk Committee
    Business Operational Risk Manager

    Other Responsibilities

    Embedding Here for good and the Group’s brand and valued behaviours in the Integrated Middle Office team.
    Performing other responsibilities assigned under Group, Country, Business or Functional policies and procedures

    Our Ideal Candidate

    Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience
    Ability to positively engage and build rapport with clients
    Strong writing and presenting skills in English
    Problem solver; looks for solutions and finds ways to progress despite blockages
    Strong drive to deliver
    Has a clear understanding of the client needs being serviced
    Ability to work independently without direct supervision and able to cope with pressures from tight deadlines
    A team player with good interpersonal skills

    Apply now to join the Bank for those with big career ambitions.

    Apply via :

    scb.taleo.net

  • Client Coverage Manager

    Client Coverage Manager

    QUALIFICATIONS:

    Undergraduate Degree
    Fluent in Mandarin  

    ResponsibilitiesThe Role Responsibilities

    Primary responsible for providing direct sales support on post origination activities like documentation, reporting, etc by engaging with clients, CRC, Legal, Compliance, etc.
    Active engagement with the clients and product partners to ensure high level of utilization of regular limits.
    Work with the RM on a specified portfolio and jointly responsible for revenue growth.
    Ensure high standard of hygiene (including OR, Portfolio management, Credit risk, etc) in the portfolio.
    Timely generation/compilation of high-quality MIS reports required periodically/ or as required on an ad-hoc basis for submission to Regulators/Group/ Credit/OBUs etc.
    Preparation of other MIS reports including among others. Quarterly Portfolio Review packs required for internal reviews.
    To ensure that MIS reports are prepared (i) with minimal errors & (ii) with minimal reference to/ disruption of work of Credit Analyst/ ARM Teams.

    Origination

    Strongly support the RM in origination by preparing pitch book, industry leads etc.
    Document the client meeting attended by preparing a call report via the RMWB.
    Ensure timely completion of account opening formalities of the client including collection of documents, signature verification etc., by liaising with cash the operations teams and COBAM teams.
    Work in partnership with FM to setup FEDS/MUREX ID and ISDA requests.
    Support the RM and CA in preparing briefing notes for Senior Management visits.

    Client on-boarding & deal execution

    Assist the RM in liaising with Legal & Compliance, CRC and clients to resolve documentation issues like Terms and Conditions deviations for standard documents.
    Obtain approval for modification in standard documentation whenever necessary from appropriate authority.
    Ensure documentation is completed and the limits loaded properly ot ensure faster execution of transactions.
    Work with CDD team to ensure eCDDs are created and renewed on time.
    Seek approval from Various authorities for release of trade offerings and release the deal in IMEX.

    Account Management & portfolio quality

    Actively engage with clients and also with the product partners to ensure high level of utilization of regular limits.
    Work closely with product partners for coordinating client training for non-lending products. (Client training to be conducted by Product Partners).
    Track past dues and excesses in the portfolio meticulously and ensure they are regularized on time. Any exceptions to be highlighted to the Credit Analyst and the Relationship manager

    MIS requirements for RBI/Credit/ Group/ OBU reporting.

    To ensure timely generation/compilation of high quality MIS reports required periodically/ or as required on an ad-hoc basis for submission to regulators/Group/ Credit/OBUs etc.
    To ensure that MIS reports are prepared (i) with minimal errors & (ii) with minimal reference to/ disruption of work of Credit Analyst/ ARM Teams.

    Portfolio Review Packs & other MIS

    To ensure timely preparation of other MIS reports including, amongst others, Quarterly Portfolio Review packs required for internal reviews.
    To ensure that Quarterly Portfolio Review packs & other MIS reports are prepared (i) with minimal errors (ii) with minimal reference to/disruption of work of Credit Analyst/ARM Teams

    Governance

    Seek necessary approvals, wherever required and release trade offerings on time to ensure faster TAT on trade transactions.
    Transaction Monitoring (TM) including investigation the transactions, raising queries, submission & maintenance of TM reports.
    Co-ordinate with Ops/GSSC for any rectifying any ops related issues and issue SIFs wherever required within the authority.
    Ensure document deficiencies are minimum (as reflected by DDR, GDR, etc) and are rectified on time.
    Liaise with other Banks for information sharing and seeking opinion reports and respond to NOC requests from other Banks/NAK etc.
    Liaise with FAM/GAM/RAM for day to day account maintenance and operational issues.
    Arrange for stock inspection/valuation
    Ensure correctness of data in SCI/CRM/CPPR etc.
    Attend portfolio review meetings along with RM/CA/Team leaders
    Track and action on Failed Trade Report
    Ensure compliance of all internal/regulatory policies & regulations.

    Regulatory & Business Conduct

    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
    Assist the GS team achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients
    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

    Key Stakeholders
    External:

    Clients (including at senior level) / Trade associations, etc
    legal firms
    Accountants etc

    Internal:

    Credit
    RM/CA
    Sr stake holders (FM/TB/CA/CRC/Credit, etc)
    ARM MIS
    Team Leader CA
    IT
    Owners of various internal systems

    Other Responsibilities

    Ensure you remain alert to the risk of money laundering and assist in the Bank efforts in combating it by adhering to the key principles in relation to identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.
    Review the Daily transaction monitoring reports as per laid down TM guidelines to minimize AML risks and reporting any suspicious activity by bringing to the attentions of the Unit Manager any review findings that may require escalation to other parties for action.
    Secure the documentation in appropriate storage facility in accordance to their retention periods.

    Apply via :

    scb.taleo.net

  • Priority Relationship Manager

    Priority Relationship Manager

    The Role Responsibilities
    Strategy
    Responsible for team targets by driving profitable revenue and volume growth from the portfolio with a focus on deepening of existing customer relationships and cross sell thereby improving market and customer share of wallet with the Bank
    Key Responsibilities:

    Portfolio growth
    Revenues growth
    Cost Management
    Service Excellence
    Operational Excellence and Compliance

    Business
    Engaging and deepening activities:

    In consultation with the BM/STM, draw up monthly plans for achieving new business and customer acquisition goals committed.
    To foster and deepen client relationship by providing regular market information updates and trend analysis on international equities, unit trust, bonds and other investment instruments and follow up calls / visits to assist them in their investment decisions.
    To conduct regular checks on market trends and competitors’ programme offering and activities. This is to assist /initiate efforts to increase product differentiation and enhance attractiveness of programme.
    To plan, target and cross-sell integrated business financial services to Priority clients who are self-employed professionals and businessmen.
    Proactively engaging with the “Hidden Affluent” by having complete knowledge of the clients in terms of the profile & assets to create analytics-backed next best conversation
    Sound knowledge in Needs/Anchor products such as: Wealth & Mortgage, CASA, CC & etc.

    To acquire from individual client referrals and actively engaging them during the first 3 months by:

    meeting the client in person to discuss on advisory needs (once a month/quarter)
    connect client with specialists
    set up products holding
    conduct/connect for periodic CDD
    conduct fulfilment & activate

    Supporting the client on any client-initiated needs by:

    Proactively reaching out to client for advice discussions
    Delivering on transactions, service requests, mobile/online training
    Updating CDD
    Managing Client’s credit situation

    Processes

    Refer most servicing activities to Client Servicing Managers (as and when request by clients)
    To recommend improvements in operational processes, procedures and products based on customer feedback to ensure constant enhancement of service levels and efficiency.
    To comply with all applicable money laundering prevention procedures and, in particular report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.

    Risk Management
     

    Ensure meeting clients requirements while ensuring compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff.
    Read, understand and comply with all provisions of the Group Code of Conduct.
    Sound knowledge of all aspects of general banking, retail operations and credit operations /

    deposit and lending products / inspection and audit requirements, as applicable.

    Awareness of all the policies and procedures issued in relation to money laundering prevention.
    Ensure CDD compliance for all new to bank and existing customers.
    Ensure zero operational loss and effective complaint management.
    Report any suspicious transaction immediately to the supervising officer of Fraud Control
    Ensure strict compliance and responsible for achieving and maintaining satisfactory audit rating

    Regulatory & Business Conduct

    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
    Lead the Kenya Affluent to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

    Key Stakeholders

    Priority Wealth Specialist
    Branch Managers
    Priority Client Service Manager
    CDD

    QUALIFICATIONS:

    C.I.S.I Training Required.
    Relationship Management Trainings

    Apply via :

    scb.taleo.net

  • Senior Incubator, SCV Kenya

    Senior Incubator, SCV Kenya

    SC Ventures (“SCV”) was established in 2018 with the purpose of “Rewiring the DNA in Banking” by bringing three distinct areas together:
    The eXellerator Lab, enabling innovation at large in the Bank.  Allowing entrepreneurially minded colleagues, known as “Intrapreneurs”, to develop ideas into products, services or new business models. Collaboration with fintech companies, supported by the SC Ventures Fintech Bridge, Proof of Concept (“POC”) framework and POC funding and extends to client engagement on co-creation activities.
    The Innovation Investment Fund (“Fund”), tasked to acquire minority stakes in fintech companies (“fintechs”) whose technology has been successfully validated in the Group and is progressing to production (i.e., continuing use), subject to commercial due diligence.
    Venture building, exploring new business models (“ventures”), with the objective of providing ‘optionality’ for the Group in the way it engages existing and new customers and markets. These adopt a start-up model, operating independently of the Group’s existing businesses, funded in a venture capital fashion, and under a different governance and risk management framework.
    There is a global team of “Members” (excluding individual ventures), including dedicated colleagues from the Group’s support functions, based in Singapore, Hong Kong, Shanghai, Nairobi, London and San Francisco.                                       
    As the Senior Incubator you will:

    Manage key ventures in our portfolio from end-to-end: Incubation, Acceleration and Commercialisation

    Provide support to intrapreneurs across ideation, acceleration, investment and commercialisation stages.
    Serve as a Mentor to grow the key skillset and mindset required for effective successful ventures and ongoing operation. 
    Provide high-quality coaching and advisory support to intrapreneurs along their journeys. 

    Work along with other team members to develop ventures at their various stages and help passionate intrapreneurs take their ventures into success stories.

    Help ventures develop their go-to-market strategies and financial projections
    Ensure tight management of milestones and progress of intrapreneurs and venture leads; Guide & support start-ups for Brain Trust activity.
    Provide continued strategic and intensive guidance to entrepreneurs in areas such as business modelling, sales, and marketing, financing, fundraising, overall strategy, operations etc. 
    Be the switchboard for intrapreneurs to access relevant resources and connections within the bank and outside when required

    Regulatory & Business Conduct

    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
    Lead SC Ventures Kenya to achieve the outcomes set out in the Bank’s Conduct Principles
    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

    Skills & Requirements

     At least 5-10 years of relevant work experience with experience working with entrepreneurs, start-ups labs, incubators, VCs or incubation consultancy
    Good understanding of the entrepreneurship and Venture Capital ecosystem.
    Built FinTech businesses in regulated environment
    Strong Team and Stakeholders Management skills: ability to motivate, communicate at different levels, train, mentor and lead the ventures throughout the process 
    Passionate about start-ups, Technology and Fintech
    Competitive spirit with demonstrated ability to strive in a competitive environment 
    Highly resilient, committed, leadership, strategic, ability to work under pressure, team player, innovative with excellent communication, presentation and influencing skills
    Ideally a post graduate education

    Apply via :

    scb.taleo.net