Website: Website https://www.samasource.org
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Quality Assurance Supervisor
Job description Job Description The Quality Assurance supervisor will be responsible for daily supervision, coaching, mentoring, motivation and coordination of a team of Quality Analysts (QA) to ensure reporting requirements and performance metrics are met. Responsibilities Duties will include but not be limited to the following: Assisting the Training and Quality Manager in setting quality…
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Agent-Swahili Research & Data Entry Specialist
Job Description: Reporting to the Team Leader, the successful candidate will be adding, editing and merging data in a large database of international topics. Focus will be on a variety of categories including popular culture and media. This will include use a variety of online tools for data entry and analysis, including quality assurance for…
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Human Resources Assistant Human Resources Officer
Job description Role & Responsibilities Reporting to the Human Resources Manager, the Human Resources Assistant will be responsible for assisting in the day to day operations of the Human Resources Department. Key roles will include but not be limited to: Assisting in the recruitment process by setting up interviews, sending regrets to unsuccessful interviewees and…
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Senior Director of Finance
Job Description: Samasource operates Digital Basics, a digital training program targeted at low income youths, and Digital Impact Sourcing Centers in Nairobi, Kenya and Gulu, Uganda. We expect to continue to scale in East Africa and are seeking a senior experienced finance professional to drive adoption of financial accountabilities within the operating teams by creating best-in-class financial processes. The Senior…
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IT Support Specialist
Job description Position Summary Reporting to the IT Manager, the incumbent shall be responsible for supporting the Organization’s Network Infrastructure. Responsibilities Duties will include but not be limited to the following: Supporting the organization’s network infrastructure and services like the LAN, print services and email Managing the installation of new versions of the systems and…
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Trainer
Job description Duties And Responsibilities Conduct trainings at the learning centers to equip learners with knowledge and skills from the SamaDB curriculum. Work under minimum supervision to conduct trainings at the learning centers while taking into consideration the contexts and profiles of the learners. This may involve being flexible and adaptable to environments which may…
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Quality Analyst
Job Description The Samasource Quality Analyst is responsible for analyzing the levels of quality of work in the different Samasource work streams, measuring compliance against set standards and recommending actions to be taken to improve quality based on assessment findings.The Quality Analyst will assess agents transactions and advice on required measures to improve quality, compile…
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Quality Assurance Supervisor Agent Junior Developer Agent – Content Moderator
About the job The Quality Assurance (QA) Supervisor is a key member of the Training & Quality Assurance department, with a focus on quality, adherence, process and workflow audits and improvements. Reporting to the Quality Assurance & Training Manager, the QA supervisor is responsible for the day to day supervision, mentoring and coaching of the…
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Portfolio Manager
Job description Overview Samasource Impact Sourcing Delivery Center -SamaDC, is seeking a seasoned BPO leader to oversee the day to day business operations of the center. The Portfolio Manager represents customer needs and goals within the organization to ensure quality of delivery by meeting client SLAs. The Portfolio Manager will oversee projects and business relationships…
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Account Manager
Job descriptionThe Company Samasource is a social enterprise that provides dignified, internet-based work to people living in poverty. We build technology that helps leverage the brain-power of the poor so they can lift themselves out of poverty by providing valuable services to companies around the world. We are a dynamic and growing team with a…