Website: Website https://www.samasource.org
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Account Manager IT Support Specialist
Job Description Samasource is launching its first owned and operated impact sourcing center, Samasource Impact Sourcing Center and is seeking a seasoned Account Manager who will develop and lead a team of Team Leaders to provide our clients with efficient and effective services. The Account Manager will work closely with our Service Partners around the…
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Team Leader
Job Description: The Samasource Team Leader will be responsible in supervising and coordinating the work efforts of the Samasource contact center team by leading, motivating and coaching. The Team Leader will ensure that the allocated work is done professionally as per the required standards and targets as defined and desired by Samasource. The team leader…
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Field Operations Associate
The Position: Samasource is looking for an Associate to join our Professional Services Team. The Field Operations Associate will support Samasource by working directly with our Partner Delivery Centers on the ground in East Africa. Based in Nairobi, Kenya, the Field Operations Associate will provide a critical interface between Samasource Professional Services management teams and…
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Account Manager
Job DescriptionSamasource is launching its first owned and operated impact sourcing center, Samasource Impact Sourcing Center and is seeking a seasoned Account Manager who will develop and lead a team of Team Leaders to provide our clients with efficient and effective services. The Account Manager will work closely with our Service Partners around the world…
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Portfolio Manager
OverviewSamasource Impact Sourcing Delivery Center -SamaDC, is seeking a seasoned BPO leader to oversee the day to day business operations of the center. The Portfolio Manager represents customer needs and goals within the organization to ensure quality of delivery by meeting client SLAs. The Portfolio Manager will oversee projects and business relationships with assigned accounts.Job…
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Team Leader
Job description Job Description The incumbent will be responsible for leading a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper and more scalable solutions. Responsibilities Duties will include but not be limited to the following: Team management responsibilities for…
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Human Resources Manager
Job Description Reporting to the Head of Human Resources, the HR Manager shall ensure the execution of HR policies/procedures, co-ordinate talent management and development, and handle the day to day operations of the HR department. Duties And Responsibilities Working closely with the Head of HR to execute a recruitment process that attracts high caliber employees…
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Team Leader Quality Analyst
Job Description Reporting to the Account Manager, the incumbent will be responsible for supervising and coordinating the work efforts of the team members by leading, mentoring and coaching. S/he shall also work closely with the Training and Quality Departments to achieve the desired results with the goal of achieving the right standards in performance appraisals.…
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Administrative Assistant – Business Development
Job description Job Responsibilities Under minimum supervision of the Administrative Coordinator, performs paraprofessional accounting duties that may include posting, updating, reconciling, auditing and preparing summary financial and statistical reports. Under limited supervision of the Facilities Director, performs assigned tasks associated with maintenance. Primary point of contact for all Business Management rent, cell phones, underground storage…
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Administrative Assistant
Job Description Reporting to the Administrative Coordinator, the incumbent will be responsible for assisting in the day to day running of the Delivery Centre. Responsibilities Duties will include but not be limited to the following: Working closely with the Administrative Coordinator to to ensure that outsourced administrative services are running smoothly Managing the office main…