Jobs Kenya

Website: Website https://www.safaricom.co.ke/

  • Internal Auditor Territory Account Manager Administrator Reporting Manager

    Internal Auditor Territory Account Manager Administrator Reporting Manager

    Reporting to the Senior Manager – Technology Audits and Audit Quality, the successful candidate will be responsible for leading the delivery of IT Audits across all IT operations systems, customer support systems, Value Added Services (VAS) systems, IT infrastructure and business systems.
    Roles 

    Plan, conduct and deliver network security audits and information systems audits of business support systems, IT operations, Value Added Services (VAS) systems, and IT infrastructure;
    Manage the execution of audit engagements to ensure conformance to Internal Audit policies, standards and procedures for the delivery of high quality results within defined audit plans and budgets;
    Perform audits within an Oracle ERP environment, identifying control deficiencies and providing insight for enhanced utilization of the ERP by the business and promoting continuous improvement through technology;
    Provide practical and cost-effective advice to management on designing, implementing and enhancing internal controls in the area of technology;
    Provide assurance on the effectiveness of tools implemented in the company to address and prevent revenue leakage;
    Provide independent assurance during system implementations in the IT Operations domain;
    Track implementation status of audit recommendations. Maintain partnership with clients to ensure that all audit issues are resolved within defined timelines;
    Development of relevant continuous auditing routines around key areas of concern / exposure.

    Job Requirements

    Undergraduate degree in Computer Science, IT, Business Information Systems (or related technical / business field) from a recognized university.
    Holder of Certified Information Systems Auditor (CISA) designation. Other qualifications e.g. CISM, CISSP, CRISC, CEH would be an added advantage.
    6 to 8 years working experience in auditing of information systems in a reputable professional audit firm or internal audit environment.
    Experience in leading teams of auditors in successfully delivering IT audit engagements.
    Good knowledge of key applications supporting core business processes.
    Knowledge of common IT and networking technologies (operating systems, relational databases, network/mobile technologies) including Oracle or MS SQL database, Unix / Linux / Windows etc.
    Knowledge of information systems governance and security principles, frameworks and practices with an understanding of the concept of risk management.
    Experience in the use of data analysis tools such as IDEA, ACL, or Teammate Analytics.
    Experience in the implementation or use of Continuous Auditing and Monitoring (CACM) and Governance Risk and Compliance (GRC) tools would be an added advantage.
    Knowledge of penetration testing methodologies. Experience in the execution or supervision of a vulnerability assessment or penetration testing exercises would be an advantage;
    Reliable, proven self-starter with the ability to effectively manage a team.
    Excellent documentation, communication and stakeholder engagement skills.

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  • National Account Manager Corporate Centres & Finance Delivery Manager Manager – Area Sales (Busia)

    National Account Manager Corporate Centres & Finance Delivery Manager Manager – Area Sales (Busia)

    Job Description
    Department Description
    We are pleased to announce the following vacancy in the Large Enterprise & Public Sector Department within the EBU Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Reporting to the Sector Manager, the position holder will be responsible for driving and achieving revenue targets through solution selling and segment propositions.
    Job Responsibilities

    Proactive Relationship performance management and tracking;
    Device strategic plans for Relationship penetration and ensure implementation of tactical plans including pipeline management;
    Grow Solution Sales within MNC/VGE TML; through acquisition and penetration;
    Provide thought leadership and Insights from customer engagements within the Multinational Corporation/VGE Vertical;
    Develop and execute customer ring fencing strategies in MNC/VGE Vertical;
    Follow up on all existing contracts & renewal
    Provide insight into the refinement of customer journey processes
    Formulate and manage customer relationship through up-to-date Account Development Plans, opportunity road maps, pipeline management and the entire sales cycle plan.
    Implement daily, Weekly and monthly monitoring for the sales and client service teams’ performance.
    Manage customer relationships to drive Net Promoter Score

    Qualifications
    Job Requirements

    Degree in Commerce/ ICT or a business related;
    Work experience of 4-5 years preferably managing in a B2G or B2B environment;
    Knowledge/ Work experience in ICT will be an added advantage;
    Strong relationship building skills, preferably from a major blue chip company;
    Ability to deliver results and meet and surpass targets;
    New business development skills.
    Be commercially savvy with a deep understanding and demonstration of solution selling.

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  • Manager – Automation Testing Lead Non – Functional Testing Lead Manager Data Engineering Digital Channels Tech Lead Microservices & Apis Tech Lead Territory Account Manager – Sme, Soho and Regional Sales (Rift Region) Principal Analyst – Investor Relations

    Manager – Automation Testing Lead Non – Functional Testing Lead Manager Data Engineering Digital Channels Tech Lead Microservices & Apis Tech Lead Territory Account Manager – Sme, Soho and Regional Sales (Rift Region) Principal Analyst – Investor Relations

    Job description
    Department Description
    We are pleased to announce the following vacancy in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Reporting to the Senior Manager Quality Assurance, the position holder will lead the development and implementation of software automation strategy and frameworks and ensure efficiencies are realized in the software testing lifecycle (reduce software testing time by 50%) shortening the software development cycles and hence reducing time to market for products.
    He / she will also be responsible for leading test automation programs specifically on System integration testing, functional and regression testing, with an emphasis on using open source tools for automation, and subsequent integration to continuous integration tools.
    Job Responsibilities

    Define Automation test strategy, creation of automation frameworks, and automation scripting for both internal facing applications/tools (API’s, etc.) and all customer facing platforms.
    Accountable for building and leading the full automated testing team; continuous review of the team deliverables, coaching and doing team performance reviews
    Accountable for managing CAPEX and OPEX budgets for automated testing tools
    Drive transformations in testing through automation to achieve higher levels of efficiency through adoption of fit for future technologies. (Reduce software testing times by 50%)
    Engage with the stakeholders (Business and Project management teams) in creating schedules and manage the automated testing teams to execute within the planned timelines and monitor the team performance against the schedules
    Provides direction for the automated testing team, ensuring that activities of the team are aligned with other QA teams and all stakeholders
    Lead programs to increase the quality of delivery and ensure zero major defects escape into production ensuring zero impact on customers on launch of products.

    Job Requirements

    Bachelor of Science Computer Science, Computer Engineering or Software Development or related subject
    5 Experience in test automation using open source tools – Katalon Studio, Selenium, Appium
    Excellent software development skills coupled with programming experience in Python, Perl, Shell and Java, groovy etc
    Hands-on QA experience with proven analytical and testing skills – Experience developing test strategies, test plans, test scenarios and test cases
    Knowledge of automated testing frameworks
    Experience of Test driven Development approaches
    Strong risk identification and mitigation planning skills
    Strong leadership skills
    Experience with CICD automation tools such as Jenkins
    ISTQB Certification is a plus.

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  • Principal Analyst – Investor Relations

    Principal Analyst – Investor Relations

    Job description
    Aid the IR team in creating and communicating a consistently applied message to the investment community, organizing and managing investor engagements and publications and reporting on share performance.
    Key Accountabilities And Decision Ownership

    Aid in preparing responses to queries by investors both retail and institutional. This applies to current and prospective investors.
    Aid in the production of internal and external communications for investors; results presentations, press releases, press commentaries, and consensus estimates.
    Aid in the preparation, production and implementation of investor related communication & events such as road shows, internal presentations, brokers and investor visits.
    Facilitating preparation, development, design and production of the Annual Report / Integrated Report.
    Facilitate and coordinate the payment of approved dividend to shareholders. Prepare investor relations board pack highlighting key developments in the company’s shareholding and investor relations activities.

    Education & Experience

    Graduate with a financial related degree from a recognized University.
    A Chartered Financial Analyst (CFA) Level 1 qualification is an added advantage.
    A strong financial background with good understanding of dynamics in the investment environment preferred.
    Strong numeric and analytical skills.
    Excellent communication skills.
    Minimum three years working experience in a financial/analyst/ investor relations position with a good understanding of the Tele-Communication industry. Excellent proficiency in Word, Excel and PowerPoint.

  • Financial Systems Delivery Manager Principal Enterprise Architect Manager Analytics Systems Support

    Financial Systems Delivery Manager Principal Enterprise Architect Manager Analytics Systems Support

    Job Description
    We are pleased to announce the following vacancy in the Digital IT Department within the Technology Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Reporting to the Senior Manager Business Engagement – FS, COPS and CC, the position holder will be in charge of delivery of business products using Business Doman and IT knowledge. Leading a team of Architects and BAs, as well as virtual delivery teams. Break down complex requirements into simple trackable tasks. Be committed to high quality and delivery on time without compromise on scope.
    Job Responsibilities

    Responsible for leading virtual teams across IT to deliver the BU initiatives
    In charge of delivering of the BU products on time
    Ensure product stability within max 24 hours
    Solutions Design and specification
    Team Leadership
    Managing Capex Spend for systems relevant to them.

    Requirements

    Degree in Science/computer science/Engineering/Business related.
    Strong business acumen and mindset
    5+ years of software development experience in a busy IT development environment, 2 years of which must include experience in Business Analysis and Systems design.
    3+ years’ Experience in Technical Leadership of large IT projects
    Certification in Business Analysis
    Certification in Agile Project Management will be an added advantage
    Team player who is skilled at building up and managing stakeholder relationships successfully
    Ability to persuade stakeholders and to champion effective techniques through delivery
    Ability to drive initiatives without any formal authority in an ambiguous environment.

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  • Subject Matter Expert – Digital Engineering Senior Manager, Data Management Senior Manager – Digital Engineering

    Subject Matter Expert – Digital Engineering Senior Manager, Data Management Senior Manager – Digital Engineering

    Job description
    We are pleased to announce the following vacancy in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Reporting to the HoD Digital IT, the position holder will be responsible for driving strategy execution for all digital products, provide best practices and blueprint architecture for cloud native application and provide subject matter expertise on development of cloud native applications based on micro-services architecture.
    Job Responsibilities

    Responsible for for digital channel architecture evolution;
    Responsible for moving to a micro-services architecture for all digital solutions;
    Responsible for driving the DevOps culture within IT
    Responsible for coaching all IT members on agile and ensure all digital products are delivered using agile methodology;
    E2E accountability for systems support including and not limited to MTTR, SLA, individual and global incidents as well as E2E accountability for building proactive controls based on machine learning and similar techniques;
    System accountability for all digital channels solutions inclusive of apps, portals and chat-bots
    People management.
    Bachelor of Science Degree in Computer Science or Engineering;
    7+ years in leading software teams in startups or digital native organizations;
    Experience in using advanced technologies around DevOPs, micro-services, app and backend development as well as data science.

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  • Devices Open Market

    Devices Open Market

    We are pleased to announce the following vacancy in the Distribution Channel department within the Regional Sales Operations Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Reporting to the HOD – distribution, the individual will drive growth of smart phones attachment rate to our network through the Open Market key retailers and wholesalers through creating and maintain strong partnerships, propositions and channel support programs. This requires championing training content development, propositions and for Open Market partners; driving and developing processes to improve our handsets availability within the channel while growing handset attachment rate from the channel.
    Job Responsibilities

    Develop and execute Open Market handset attachment rate growth plan
    Liaise with relevant stakeholders to develop and execute relevant propositions that will accelerate Open Market handset attachment rate to the network
    Develop healthy partnership with Open Market key phone importers, wholesalers and retailers
    Develop channel support programs
    Drive mobile data and other Safaricom propositions awareness and visibility within the channel
    Collect Open Market intelligence and share with relevant stakeholders in the organization
    Open Market product awareness and training
    Conversation of key Open Market phone shops to Simcard Sales Outlet
    Drive devices bonga point redemption through the channel
    Drive maximum Safaricom devices availability within the channel
    Input into content improvement for Open Market training material
    Facilitate channel procedures and guidelines reviews and updates
    Contribute to the development of process improvements to improve Open Market partner experience
    Recommend development systems to support the Open Market channel

    Qualifications

    University degree in Business or IT related field
    4 years’ sales experience in Customer Service or Retail environment
    At least 2 years’ experience in distribution in a Telco or FMCG
    Excellent knowledge of Excel, Word and presentation skills
    Excellent negotiation, Communication and interpersonal skills
    Ability to work under pressure and short timelines
    Ability to multi-task
    Excellent attitude and integrity
    Knowledge of Safaricom products and services
    Pleasant outgoing personality and proactive team player
    Good planning and organization skills

  • Head of Digital IT

    Head of Digital IT

    To provide vision and leadership for developing and executing information technology programmers, drive overall IT strategies & goals aligning with business objectives.
    To drive company’s IT to the next generation through implementation of expedient & state-of-the-art digital technologies. To define and control IT budget, supervise complete IT delivery and preside over initiation, design, implementation & operational management of major transformations within IT.
    Job Responsibilities

    Define the target IT Architecture and its realization in accordance with internal stakeholders. Design and delivery of cost effective IT-Solutions to support all of Safaricom business.
    Design, develop, integrate, deploy, operate & manage all IT- based business processes, IT applications & IT Infrastructure. This is in order to achieve business Goals for better Productivity, agility, business Flexibility, Revenue Generation & Cost Effectiveness through strong Business Intelligence / Analytics framework and close collaboration with Business.
    Accountable for driving new technologies resulting in revenue generation, enhanced customer experience, process improvements and/or cost savings.
    Drive digital transformation with end to end responsibility within IT to drive all digital channels, micro-services architecture implementation and DevOps delivery.
    Responsible for driving the agile culture within IT to increase speed to market and delivery of customer centric products.
    Delivers under strong governance from the Board Audit Committee in order to ensure minimum baseline are guaranteed in terms of system access control and user management, minimize risks to the business through adequate design and inclusion of key stakeholders (Cybersecurity, audit, compliance, Fraud, AML, revenue assurance) in delivery and operations processes.

    Qualifications

    Minimum 10-12 years management and leadership experience in IT Operations & Development.
    Degree in telecommunications or information technology.
    Substantial knowledge of business processes and their integration along with experience in strategic planning & execution.
    Distinct analytical and systematic thinking.
    Strong experience in leading and pushing forward the transformation & Innovation agenda.

  • Head Of Department Regional Sales and Operations Senior Manager – Regional Sales

    Head Of Department Regional Sales and Operations Senior Manager – Regional Sales

    Job Description

    We are pleased to announce the following vacancy within the Regional Sales and Operations Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below
    Brief Description
    Reporting to the Director – Regional Sales and Operations, the role holder will be responsible for the P&L, topline and bottom-line growth for the business operations in the coast region through superior commercial acumen and excellence in execution. The role will provide leadership to a cross functional team cutting across Consumer, Marketing, Technology, Enterprise, and Retail functions and deliver regional business goals of Net Promoter Score(NPS) (Dealer/Enterprise/Retail/Consumer/Network), Revenues, Market Share, Profit, Customer service, Network distribution and strong People leadership
    Detailed Description

    Responsible for achieving the consumer-commercial target of Net Promoter Score, Gross Revenue, Net Revenue, EBITDA Cash Flow & growth in subscriber gross adds,
    Design and execute the business unit strategy &drive the performance of Safaricom Brand in the market
    Drive strategic partnerships and collaboration with internal cross functional leadership, external vendors and channel partners
    Develop innovative market development opportunities
    Lead and drive consistent market execution strategies and initiatives enabling excellence in operations across the region embedding the Sales Excellence Execution Daily execution standards
    Drive and champion all digital transformation strategies and initiatives in the region including the adoption of the Sales Force Automation initiative
    Support the enterprise ‘go to market’ channel structure at the region
    Play a leadership role in the Safaricom Foundation initiatives in the region
    Lead in the delivery of ‘Best Network for You’ customer promise for the Region
    Lead the team in creating and sustaining a work environment driven by an enabling coaching culture.
    Build and develop high performance teams and drive superior performance standards 

    Qualifications
     
    Job Requirements

    Degree in Sales & Marketing or a business management discipline
    Experience in a large organization heading an Sales Business Unit/ Profit center
    Excellent general management & commercial capability
    Experience in a range of group functions, including sales, marketing, brand management, financial management; network operations
    Strong customer focus with a proven track record in meeting revenue targets
    Strong intellectual, strategic, and analytical ability to work cross-functionally with a collaborative style. 
    Excellent people management, with demonstrated ability to hire the best people, coach, motivate and grow high performing teams.
    Strong experience in building business relationships, negotiating contracts and closing deals with different stakeholders.

    Additional Details
    As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews

    An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
    Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hard copy document.
    Clearance certificate from a reputable Credit Reference Bureau (CRB)
    University Degree Certificate Copy of your National ID/Passport

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  • Senior Manager – Regional Sales

    Senior Manager – Regional Sales

    Job description
    We are pleased to announce the following vacancy within the Regional Sales and Operations Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below
    Reporting to the Head of Department – Regional Operations Department, the position holder will manage sales and distribution aspects in within given regions. This role will also be responsible for acquiring new customers, growing the agents/sub-agents business and ensure availability of M-PESA services in the area at all times.
    Job Responsibilities

    Effectively implement market penetration strategy in the trade
    Acquisition of new customers.
    Ensure 100% adherence to Sales Force Effectiveness routines and tools both individually and the team
    Grow Right Execution daily scores for the region month on month
    Assistance with the change management process within the teams and the business
    Ensure all revenue targets are achieved
    To ensure all agent outlets are consistently audited
    Ensure branding of Agent outlets as per Safaricom standards.
    Develop sales programs aimed at swift and efficient market penetration.
    Drive the People and Performance Management agenda within the team.
    Ensure effective and efficient reporting is done within the teams/market

    Job Requirements

    Degree in a business related discipline
    Must have at least 10 years working experience in a sales environment, of which 5 years should be in an FMCG/Telco Industry
    Excellent knowledge of Safaricom products and services
    Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills
    Proactive, confident, energetic and able to work under pressure with a positive attitude and use good organization skills

    NB: These are 2 vacancies one in Greater Western region the other in Mt’ Kenya Region