Website: Website https://www.rescue.org/

HelpDesk Technician

Job Description
Background/IRC Summary: The Information Technology department supports the organization’s work by providing reliable and scalable application development and infrastructure for the IRC’s offices in the US and around the world, including many technologically challenging locations.
Job Overview/Summary: The Support Technician will be primarily responsible with providing support for our internal users on the use of their desktops and laptops. Through our ticketing system and the telephone they will provide users with solutions to questions and issues with their computer hardware and software.
Major Responsibilities

Customer Service and Communication

Professionally, respectfully and effectively represents IT Team members, and IRC services to the users.
Keep accurate notes of issues and troubleshooting steps taken within our ticketing system.
Take ownership of incidents assigned to ensure issue resolution and user satisfaction.
Adhere to internal audit responsibility policies and procedures and communicate the same to the end-users.
Technical Skills – Level I Help Desk Support

Provide Tier 1 & 2 help desk support over-the-phone and on-site,
Configure, deploy, maintain, troubleshoot and support Windows 7 and 10 and PCs Macintosh workstations and, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
Create and maintain user accounts in AD Manager and O365 (user, computer, security objects).
Filters HelpDesk calls and provide support and troubleshooting, such as password resets, toner replacement, break/fix, and escalation to higher level support.
Apply knowledgebase problems and provide assistance to users: problem identification, instruction, and resolution of problems.
Install anti-virus software and ensure virus definitions are up-to-date.
Perform post-resolution follow ups with end user and team members as required.
Evaluate documented resolutions and analyze trends for ways to prevent future problems; alert management to emerging trends in incidents.
Perform other duties as required.
Administrative Tasks & Record Keeping

Validate knowledgebase articles and user documentation.
Assign tickets and monitor/attend to the unassigned queue(s) in ticketing system.
Close tickets within established service levels.

.Key Working Relationships:

Position Reports to: Senior Manager Service Desk
Position directly supervises: N/A
Indirect Reporting:
Team Leads

Other Internal and/or external contacts:

The technician will work independently and in a team setting is on daily bases. He/she will interact with vendors as needed.
Internal: Team Leads, Technicians, System Engineer, Desktop Engineer, Network Engineers, Knowledgebase Manager
External: Vendors: Phone vendor, Printer Vendor, MAC support, Microsoft Support, and other as needed.

Job Requirements:
Education:
College degree or equivalent certification
Work Experience:

1-3 years of experience in help desk/desktop support position
Experience with Active Directory, and O365
Excellent communication skills – both written and verbal
A genuine desire to patiently help others solve technical issues
Knowledge of advanced computer hardware, including desktops, laptops, smartphones, and networking equipment
Experience with Microsoft and MAC Operating Systems
Working knowledge of a range of software and hardware diagnostic tools.
Experience working with service desk best practices.
Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
Strong documentation skills.

Certificates or Licenses: A+ Certification
Working Environment: The position will work in the Nairobi Regional Office and is expected to be on-site. Standard office work environment.

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.

October 24, 2024
Consultancy for a Market Mapping and analysis Assessment in Kenya and Somalia

Purpose of the Consultancy/objectives.
The assessment will analyse the demand and supply side of business and labour/employment requirements, identify areas of business and employment opportunities, location of jobs and identify specific skill gaps in the labour market to inform training areas, linkages with private sector and financial institutions, and employability of trainees. In addition, the assessment will measure both the interest of youths for the proposed training, and the feasibility of setting up enterprises in Kenya (Nairobi) and Somalia (Kismayu, Mogadishu and Baidoa). The data generated will help identify growing economies and viable existing and upcoming sectors for employment or self-employment by assessing skills and competencies that have longevity in the market, promote use of both hard and soft skills, and identify gaps in environmental business value chains.
Specific objectives of this consultancy are as follows:

To analyse the characteristics and composition of the refugee labour market in Kenya (Nairobi) and Somalia (Kismayu, Mogadishu and Baidoa).
To identify the critical stakeholders that the BILLY Project will need to engage with to link refugees and Kenyan youth with business and gainful employment in the private sector in Kenya (Nairobi) and Somalia (Kismayu, Mogadishu and Baidoa) .
To understand how the BILLY Project should engage with identified stakeholders and what activities are needed.
To understand the extent to which members of the private sector are open to, and supportive of including refugees in gainful employment; what opportunities/types of jobs are available for refugee and Kenyan youth, and what specific companies/sectors are suitable for the BILLY Project.
To identify the interest among targeted beneficiaries on the preferred type of business opportunities and gainful employment and available or preferred skills, training, and support services that will help connect the supply and demand as well as inform the project design to address skills gaps and barriers to access.
To assess and analyze the skills gaps in the labour market and come up with recommendations on key areas of focus for vocational skills training.

Scope of assignment

The contractor will conduct an assessment to identify areas of growth where there are likely to be increased employment opportunities and or business need within the economies of Kenya and Somalia.

Methodology
In developing the methodology, the consultant should consider the following:

Desk/Secondary Literature Review.
Primary data collection inform of questionnaire survey, key informant interviews (KIIs), and focus-group discussions (FGDs) with government officials (county and national), non-government stakeholders, private sector, project beneficiaries and other key stakeholders.
The consultant must ensure informed consent is provided for all interviews, focus group discussions and photographs.
The consultant will specifically have briefing and debriefing meetings with the IRC at the commencement and conclusion of methodological implementation.

The consultant is expected to take into consideration working realities and constraints in Somalia and security situation while drawing conclusions and making recommendations.
Deliverables:

Inception report outlining the methodology, study report outline and assessment data collection tools for the study, work plan and budget;
1st draft of the final report and a professionally edited final report in the standard evaluation report format;
Copies of original and cleaned data sets including field notes.

Reporting
The consultant shall write and produce precise final reports written in simple and clear English language. The draft reports shall be shared with IRC for comments and inputs for inclusion in the final reports by the consultant. The reports should have the following format:

Cover page
Acknowledgement
Table of contents
List of figures
Chapter One: Introduction (background and context))
Chapter Two: Methodology
Chapter Three: Data interpretation and analysis
Chapter Four: Synthesis of the findings
Chapter Five: Limitations and challenges
Conclusion and Recommendations
References
Annexes
Submit 3 hard and 3 soft copies of the final report to the IRC.

Duration of the consultancy
The assignment is expected to be undertaken in November 2018 and take a maximum of 30 consultancy days, which includes desk research, development of the inception report methodology and approval by the IRC, data collection, report-writing and validation meetings (detailed work plan, with clear timeline to be developed).
IRCs Responsibility

Pay consultancy fees at a mutually agreed rate after successful completion of the consultancy and submission of the specified documents.
Support the data collection process and organize for interpretation where need be.
To cater for consultant accommodation and transport to the field.

At the field level, the consultant will work closely with the ERD team, and shall abide by all IRC rules and regulations. The consultant will also work closely with the ERD Coordinator, who shall also supervise the consultant and oversee the completion of the work.
Expression of Interest
Any person interested in undertaking this audit should send an Expression of Interest consisting of:

Technical proposal; a draft proposal including methodology and work plan should be submitted indicating how the objectives will be addressed. Attach copies of 2 relevant evaluations performed earlier with the consultant as primary author.
Financial Proposal: Lump-sum offer with the cost breakdown. All costs, (specify currency) should be mentioned within the financial proposal. The financial proposal will also contain a cover letter and updated Curriculum Vitae (CV)

Qualifications
Profile of the consultant

A degree in Economic Development or any other area of study related to the terms of reference;
Economic and labour market expertise.
Demonstrable knowledge and experience in refugee issues;
Experience in livelihood study, value chain study, market study, policy review and development research preferably with INGOs, governments or academia;
Good understanding of legal and socio-economic dynamics of refugees in camps;
Excellent analytical and reporting skills;
Fluency in written and spoken English and Kiswahili;
A Kenyan national.

October 24, 2024
Wpe Outreach Officer Volunteer Usla Monitor

Job Description

Requisition ID: req2829
Sector: Women Protection & Empowerment
Location: Kenya-Kakuma
Job Description
The WPE (Women Protection & Empowerment) Officer-outreach will oversee IRC’s capacity building of refugees as well as all prevention activities in the community. Key to this will be active involvement of community in different prevention strategies, identification of training needs, development of training plans, follow up action plans to monitor progress as well as recommendations based on trends and community feedback. The Officer will provide training and support to partners and community to ensure GBV related risks are mitigated and addressed across all actors, in particular shelter, water and sanitation.
The position holder reports to the WPE Manager.
Key Responsibilities

Oversee the successful implementation of WPE approaches (SASA, EMAP and Girl shine)
Conduct training needs assessment, trainings and post-training mentoring for all IRC WPE/GBV community workers in collaboration with the GBV Counterpart Manager
Together with the counterpart manager, supervise all community workers to ensure quality programming
Provide case management as guided by the GBV principles to all survivors
Examine program implementation and assess possible improvements based on lessons learned
Spearhead the development of contingency plans and emergency preparedness in line with IRC best practices and guidelines for working in emergencies.
Develop and maintain effective working relationships with relevant stakeholders including community leaders and other implementing partners
Attend sub cluster meetings such as shelter, water, sanitation to advocate for the needs of women and girls and work with partners to adhere to the IASC guidelines on GBV programming across sectors.
Conduct safety audits to assess the risk factors facing women and girls in the community
Conduct a mapping of community structures and select key structures for training and support to drive their involvement in GBV programming in Kakuma 1,2,3 & 4
Monitor outreach activities and track indicators to ensure achievement of targets
Submit high quality monthly reports; compile statistics, and document challenges and lessons learned.
Participate in review meetings and GBV prevention activities with other partners
Share technical expertise on GBV prevention, women centre/women’s empowerment best practices

Others

Fulfill any other duties and responsibilities as assigned.
Respect the code of conduct and policies of the IRC and the standards of the GBV team
Adhere and uphold the IRC Way (integrity, accountability and service) at the respective areas of work.

Qualifications

University degree in international studies, counseling and/or psychology, social sciences or related degree and a minimum of 2 years direct experience in GBV programming. A diploma in the same field with an additional 2 years of experience may be considered in lieu of the degree.
Demonstrated experience in supervising, mentoring and capacity building of staff
Strong ability to lead, train, facilitate and motivate others in their respective tasks in a professional and supportive manner
Proven ability to respect difference in culture, opinion and lived experiences while upholding rights-based principles and women’s protection and empowerment
Ability to uphold GBV guiding principles
Experience in participatory techniques and community mobilization
Strong analytical and problem solving skills
Ensure strict adherence to the IRC way, internal policies and donor guidelines
Ability to live in an insecure environment.

Kenyan nationals are encouraged to apply. International allowances are not available for this position. Salary and employee benefits are compliant to the Kenyan NGO Sector.
Disclaimer:
Please take note that International Rescue Committee (IRC) does not ask for any fees in connection with its recruitment processes. In the event that you receive any request for payment of any sort, please get in touch with us on Tel: +(254-020) 2727730, Email: IRCKenya@rescue.orgor report to the nearest police.

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October 24, 2024
Program Implementation and Monitoring Coordinator

Job Overview/Summary
The IRC is in partnership with a consortium of partners to implement DFID funded reliance program (Building Resilient Communities in Somalia – BRCiS) in Somalia. The program aims at enhancing the capacities of communities and local systems to attain self-reliance and reduced need for humanitarian response in an inclusive, fair, and equitable way, by maximizing use of local resources and capacities.
The IRC is recruiting Program Implementation and Monitoring Coordinator who will be responsible for overseeing the coordination and management of the IRC’s work under the programme. Working in close collaboration with program sector leadership, the Consortium Management Unit (CMU), partner organizations, the relevant line ministries at both federal and regional levels and other stake holders. The Coordinator will play a key role in ensuring that the program is implemented to a high technical standard and is in full alignment with the program outcomes and overall objectives as well as the consortium strategy and protocols.The Program Implementation and Monitoring Coordinator will work under the oversight of the Deputy Director for Programmes.
Major Responsibilities:
Strategic

Oversee the implementation of the IRC’s work under the BRCiS Consortium Program in Galmudug, Puntland and Benadir.
Ensure technical coordination of regional/district level activities related to BRCiS program
Actively develop and maintain strong working relationships with key stakeholders, including consortium partners, donors, government and other stakeholders;
Contribute to technical discussions and planning exercises regarding BRCiS program implementation in Somalia;
Represent the IRC in the Consortium technical working groups/meetings;
Represent the IRC in all relevant meetings within the Consortium and/or external resilience related meetings

Programme Management and monitoring

Develop key project planning management approaches and tools and orientate relevant staff on their use;
Coordinate and closely monitor the implementation of BRCiS program against agreed work plan, performance targets, and budget to ensure that programming is on track;
Conduct regular field visits to the target areas to provide technical support and monitor performance;
Work closely with the CMU and consortium partners to identify and address implementation challenges in a professional manner;
Liaise regularly with IRC field staff, grants teams and technical advisors to promote intra-organizational learning and discuss BRCiS strategy implementation in country;
Ensure strong coordination with IRC sector coordinators through chairing regular technical meetings with coordinators to review progress, discuss challenges, and share best practices;
Provide the Consortium Management Unit (CMU) high-level updates on progress, risks and potential mitigations on regular basis;
Lead and ensure the production of timely and high-quality program reports that document achievements, best practices, and lessons learned;
Ensure quality completion of baseline and end-line assessments during the inception and close out of the programme;
Maintain open and effective communication amongst the Consortium members, government officials and the donor;
Oversee the implementation of the MEAL Framework and facilitate course correcting interventions based on emerging findings.
In accordance with IRC’s Monitoring for Action Standards, support implementation and updating of the IRC measurement action strategy to ensure the following:

Indicator monitoring across projects, including incorporation of organizational core indicators
Routine monitoring of program activities
Tool development
Field data audit and data quality check using appropriate forms
Assessments of beneficiary needs
Evaluations of the effectiveness of program interventions
Data collection, including digital data collection where feasible
Data storage and secure accessibility of data by project staff and country/regional management;
Learning for projects implementation captured and lessons used;
Consolidate data at IRC Somalia country level.

Support development and implementation of accountability feedback mechanisms to ensure responsiveness to client’s needs and aspirations.
Support collection and updating of program dashboard to provide monthly summaries of key program indicators and assessment results for decision making by country and regional management.

Staff Management

Supervise any direct reports, including consultants, in accordance with IRC HR policies and local law;
As necessary, lead the recruitment of new programme staff in coordination with the Deputy Director for Programmes, IRC HR team, and HQ technical unit.

Budget Oversight

Ensure that program resources, including financial, are used effectively and transparently and in order to achieve program objectives;
Regularly monitor grant expenditures to ensure that spending is on track and to proactively identify and address any expected under/overspend;
Ensure promptly response to all budget holders-related inquiries in collaboration with grants and finance teams;
Hold consultation meetings with CMU in regards to issues relating budget management;

Representation and Advocacy

Attend national level resilience meetings and other workshops, working groups, and coordination forums as required to ensure close coordination and collaboration;
Liaise closely with consortium partners to ensure that field-level perspectives and operational considerations are taken into account during national discussions on BRCiS program implementation;
Analyze and present current program data in creative new ways to influence national-level discussions on BRCiS implementation.

Qualifications
To effectively deliver this engagement, the applicant should meet the following requirements:

Master’s degree in social sciences, development studies, public administration, or other relevant field or the equivalent in professional work
Minimum 7 years of relevant experience in management of programs in a developing country or other resource-poor context, including experience in implementing/managing resilience programs
At least 3 years of experience in a managerial position and demonstrated capacity in project management and budget planning, including the development of spending plans, procurement plans and work plans
Demonstrated experience in developing proposals for and working with institutional donors, preferably the UK Department for International Development (DFID)
Excellent budget planning and management skills, previous experience effectively managing multi million-dollar grants required
Understanding of and experience with the resilience programming – a distinct advantage
Proficient multi-tasker with the ability to delegate tasks while still maintaining a high attention to detail
Energetic and self-driven with the ability to independently address and overcome challenges
Exceptionally patient with a strong commitment to teamwork and capacity-building
Ability to provide technical support and feedback with a high degree of tact and diplomacy
Ability to integrate different experiences, methodologies, and approaches from a diverse range of stakeholders, organizations, and technical experts from multiple sectors
Strong communication skills and effective in representation and liaison with external actors
Excellent English speaking/writing skills required.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

October 23, 2024
Senior Coordinator, Sexual and Reproductive Health

Job Overview/Summary: WISH2ACTION is a comprehensive, integrated approach to ensure equitable access to family planning and sexual and reproductive health and rights (SRHR), prioritising the most underserved women and girls, particularly youth under 20, the very poor, and marginalized populations (including people with disabilities, people displaced or affected by humanitarian crisis, and people living in hard-to-reach areas). IRC is an implementing partner in the WISH2ACTION project and will be responsible for delivering contraceptive services as part of a package of sexual and reproductive health, to women and girls in Somalia, South Sudan, and in refugee settings in Ethiopia and Kenya. Based in IRC’s International Hub (I-Hub) office in Nairobi, the Senior Coordinator, Sexual and Reproductive Health will be responsible for ensuring effective coordination of internal and external stakeholders and monitoring of WISH2ACTION project performance. The Senior Coordinator will ensure that IRC’s component of WISH2ACTION is implemented in accordance with DFID regulations, IRC policies and international standards of delivering integrated sexual and reproductive health programs. To achieve these goals, the Senior Coordinator will manage and monitor work plans and deliverables, track spending, identify technical support needs and deploy relevant advisors and specialists to the country programs. The Senior Coordinator will serve as the main focal point for IRC for the project for internal and external representation and manage staff members providing measurement and grants related aspects of project delivery. The position is contingent on the IRC being awarded funding and is anticipated to begin in August 2018.
Major Responsibilities:
Project Management and Monitoring

Work with IRC country program staff to develop and actively track project work plans
Closely monitor overall program quality and performance in terms of data measurement, spend rate on budgets, staffing at country level, on-time delivery of reports and other products.
Coordinate deployment of technical and measurement to provide remote and in-country support to country programs in achieving project deliverables country programs to staff
Act as the singular focal point for regular updates to relevant IRC internal stakeholders, including regional leadership, international programs department (IPD) leadership, and program quality unit (PQU) leadership

Partner Coordination and Representation

Serve as the focal point with WISH2ACTION consortium partners to develop joint work plans and share IRC-specific progress and lessons learned

Represent the IRC at consortium-level meetings and in presenting project results to external actors Reporting
Coordinate the production of all narrative reports from IRC country teams team and provide feedback to improve product quality, accuracy, and style
Ensure high quality, timely and coherent reporting, both financial and narrative to the consortium lead

Key Working Relationships:
Position Reports to: Senior Technical Advisor, Reproductive Health Position directly supervises: TBD, a grants manager and/or M&E manager Other Internal and/or external contacts: Internal: Country program Technical Coordinators, Deputy Directors for Programs, and Grants Coordinators/

October 23, 2024
Senior Investigator Supply Chain Intern

Sector: Compliance
Job Description
Background/IRC Summary:
The beneficiaries of its programs deserve evidence-based interventions that bring real change to their lives. That is what the IRC is determined to deliver. The IRC has grown because its teams have gone to the toughest places, done cutting-edge research, developed in-depth knowledge, and forged vital relationships with local governments. Today its 11,000 employees and 13,000 incentive workers work in 170 field offices in 40 crisis-torn countries are helping communities rebuild after Ebola, survive terrorist insurgencies, and recover from war. From health care to education to protection for women and girls, the IRC is there. And unlike any other humanitarian organization, it is also here, in 26 U.S. cities, helping newly arrived refugees adjust to life in America and make a contribution to their new country.
Job Overview/Summary:
Reporting to the Senior Director of Investigations and the Chief Ethics and Compliance Officer, the Senior Investigator will assist the IRC Ethics and Compliance Unit to conduct investigations of allegations involving fraud, waste, abuse, corruption, beneficiary exploitation and abuse, and other misconduct. The position will support IRC programs to ensure continued vigilance with regard to the risks associated with violations of IRC’s Code of Professional Conduct and Policies the law/regulations and the further development of complaints mechanisms and investigation capacity. The position will work with other IRC functional areas and programs to support our partners, sub-grantees and other agencies in fostering a work environment that minimizes the potential for abuse, exploitation and other forms of misconduct.
Two commitments lie at the foundation of the IRC’s work: 1) our unceasing quest to serve the needs of our beneficiaries; and 2) our determination to meet the requirements of our donors as trusted stewards of their resources. This position will play a key role in meeting these challenges by furthering a critical mission of the Ethics and Compliance Unit – to safeguard our employees, beneficiaries, staff and resources from misconduct and abuse in challenging and high-risk operating environments through investigating allegations of fraud, collusion and corruption in the use of the grant funds. As the investigations will involve transactions, individuals and entities in the field, the position requires extensive travel.
Position is based in Nairobi, Kenya with responsibilities primarily for investigations in East and West Africa.
Major Responsibilities:

Undertake investigations of alleged fraud, waste, financial corruption, and any other type of misconduct, ensuring objectivity, impartiality and fairness throughout investigative processes in accordance with generally recognized international investigative standards and IRC guidelines;
Formulate investigation plans, review and analyze all information to determine its relevance and reliability, conduct interviews of staff and other involved parties, record interviews, obtain and analyze potential documentary and electronic evidence, conduct investigative research, prepare draft investigation reports, and present investigative results in a clear written form;
Prepare reports and ad hoc briefs pertaining to investigations in coordination with the Senior Director of Investigations and the Chief Ethics and Compliance Officer and others as appropriate;
Prepare recommendations for corrective action and improved controls and effectiveness or efficiency of IRC operations;
Support the preparation of work plans and the prioritization of investigative work in consultation with Ethics and Compliance Unit management. Monitor and assist the work of contracted specialists as appropriate;
Participate in developing and revising compliance-related best practices and lessons learned from investigative work.

Working Relationships:
Position Reports to: Senior Director of Investigations
Position directly supervises: Investigators
Other Internal and/or external contacts

Internal: Headquarters departments, international and U.S. program operations
External: International representatives, partners, vendors, service providers and external auditors as needed

Job Requirements

Education: Bachelor’s degree required in business, accounting, criminal justice or related field.
Certificates, licenses or advanced degrees in law, accounting or computer forensics an advantage: (CFE/CFF/CPA/CA/CCEP)

Work Experience:

8-10+ years of international fraud investigations experience (including substantive experience in developing countries and insecure environments)
Experience in the nonprofit, NGO sectors or grant-supported organizations, or the inspector general function within a large government organization
Experience conducting fraud, collusion, corruption, and other types of investigations in challenging environments, and in the locations where the IRC operates;
Experience leading investigations of complex fraud, collusion and procurement fraud in government programs, NGO programs or the equivalent;
Experience working with investigation teams in remote locations and insecure environments;
Experience investigating vendor and supplier collusion;
Experience examining forensic evidence; electronic evidence and working with computer forensic and accounting forensic specialists;
Extensive experience conducting interviews of witnesses and subjects in multicultural environments
Travel to insecure environments required
Demonstrated Skills and Competencies:
Fraud Investigation Principles and Techniques, including Procurement Fraud, Bribery, Collusion and Corruption
Sexual Exploitation and Abuse investigation and interviewing experience preferred
Excellent judgment and discretion
Fluency in French or Arabic a significant plus
Extensive Interviewing skills and the ability to interview both witnesses and subjects
Experience with computer and accounting forensic specialists (having such expertise a plus)
Project Management
Communications – Written and Oral English
Demonstrated ability to build relationships and work successfully with internal functional units and operations
Excellent writing and report drafting skills
Data Analysis
MS Office Word, Excel, PowerPoint and VISIO
Demonstrated experience and a successful track record working with minimal direct supervision

Working Environment:
Position is based in Nairobi, Kenya with responsibilities primarily for investigations in East and West Africa
Travel 50% or more to developing countries including insecure environments

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October 23, 2024
Gender Equality Regional Advisor, East Africa

Requisition ID: req2230
Sector: Gender
Job Overview/Summary: The Gender Equality (GE) Regional Advisor will be a key member of the GE Unit working in the East Africa region. In this role, the GE Regional Advisor will support efforts for country teams to ensure appropriate and significant gender integration into their internal operations and programs. This position will be based in the International Hub (IHUB) office in Nairobi – with significant travel between the countries in the East Africa region (Ethiopia, Kenya, Somalia, South Sudan, Uganda, Yemen, and Zimbabwe).
The position will be responsible for guiding country offices in applying principles of gender equality in all operational policies and practices, and will help country staff to set meaningful and targeted goals for more gender equitable internal practices. The position will be responsible for designing and implementing gender equality training and leading office-wide initiatives to spark internal culture change and a universal understanding of gender equal practices for the workplace. The GE Regional Advisor may also adapt or develop tools to support gender analysis and program design for the country offices, and support the staff in applying these methods in their work. The position will work to support the documentation and sharing of best GE practices in their country or regional context to enable GE learning and understanding across country staff. The GE Regional Advisor may also be responsible for contributing to special initiatives that advance female national staff, including supporting women’s staff groups, advocacy and research, and collaboration with other organizations and sectors serving refugees. The GE Regional Advisor will report to both the Senior Director of the GE Team and the East Africa Regional Director.
Major Responsibilities:

Work with regional and country leadership to develop and adapt proven and innovative approaches to promoting and building an inclusive and equal office culture and environment.
Build GE capacity and understanding in the regional and country offices to ensure adequate knowledge across staff on basic GE principles, mechanisms, and language.
In collaboration with key regional and country human resources staff, review,modify, design and support implementation of key processes, practices and tools currently used across the regional offices to help guide more gender equitable HR policies and practices – with emphasis on recruitment and retention of female staff.
Liaise with regional safety and security advisors, to work for more gender equal country risk analyses and safety trainings to allow for improved recognition of women-specific security concerns.
Coordinate with other GE Technical Advisors in the different technical units to support country staff in understanding and applying approaches to delivering more gender equitable and accessible programming.
Serve as a hub of gender knowledge for the regional and country teams to provide gender technical knowledge and expertise, to monitor new practices, and document the results.
Other gender related support as requested.

Key Working Relationships:

Direct Reporting: Senior Director, Gender Equality Team
Indirect Reporting: Regional Director, East Africa Region
Partnership and Consultation: Regional HR Director, Regional Women’s Protection & Empowerment ( WPE) Technical Advisor, and Regional Safety and Security Advisor

Other Internal and/or external contacts:

Internal: Country Directors, Country HR and Security Leads
External: IRC Organizational Partners, Donors, and IASC Cluster Groups

Job Requirements:

Education: Graduate degree in social sciences with concentration on gender or women’s studies preferred; Bachelors Degree required. Background or extensive understanding of humanitarian assistance.
Work Experience: minimum of 5 years of experience in the humanitarian or development sector with proven track record of integrating gender equality outcomes in operations and humanitarian programs.

Field Experience: At least 2 years field experience in humanitarian settings in the East Africa region.
Demonstrated Skills and Competencies:

Demonstrated expertise in developing gender analysis and program design tools
Demonstrated experience/understanding of organizational development and/or HR policies and practices
Effectiveness in bridging practical guidance and conceptual frameworks
Experience in developing and administering gender trainings, ability to communicate technical expertise and standards, and implement best practice approaches
Excellent interpersonal skills and demonstrated ability to develop positive relationships with local and remote team members at multiple levels in the organization
Ability to work independently and with multi-cultural and multi-disciplinary teams
Excellence in oral and written communication skills
Able to transfer technical knowledge and skills, and transform attitudes to improve gender equality

Language Skills: Proficiency in English required, Swahili desired
Working Environment: Standard office work environment, travel up to 50% depending on location base

October 23, 2024
Senior Field Coordinator

Kakuma was established in 1992 and is the largest and third oldest camp in Kenya and it host about 192,000 Refugees majority being South Sudanese, followed by Somalis and others. The Camp has more than 10 different nationalities at present. Most refugees and asylum seekers who arrived at Kakuma in the last few years are staying with relatives but some have been settled outside in a new settlement called Kalubeyi some 15 kilomters outside Kakuma.The IRC has implemented refugee assistance projects in Kakuma since 1992 and has been the lead health, and SGBV implementing partner in Kakuma.The IRC provides primary and secondary healthcare services, targeted nutritional services, quality reproductive health, and HIV related services, as well as the protection and empowerment of women and girls.
SCOPE OF WORK:
The IRC seeks an experienced Senior Field Coordinator with significant humanitarian operations experience to manage the IRC’s field offices, staff, and operations. The individual must have previous experience working in volatile environments and in Refugee setting . The Field Coordinator will supervise staff, manage the office premises, liaise with local authorities, and contribute to program design and implementation.
Job Purpose/Objective
The Senior Field Coordinator (FC) plays a key role in the overall leadership and management of the IRC Kenya Program. The senior Field Coordinator leads IRCs response in Kakuma Field Site and is responsible for supporting, coordinating and supervising timely and high-quality program implementation, with a specific focus in ensuring the effective functioning of all the support functions of the program. Under the supervision of Deputy Director of Operations (DDO), the senior Field Coordinator will be responsible for the overall field coordination, program support, and field office management working in close collaboration with other members of the senior management team including the Country Director, Deputy Director of Program (DDP), Deputy Director Grants & Accountability, Finance Controller, Senior HR Coordinator, Technical Coordinators (Heath, WPE, Nutrition, Monitoring and evaluation Coordinator …etc.). The Field Coordinator will be based in Kakuma and may travel to other field sites as and when is required required.
Responsibilities and specific tasks:
Field Office and Program Management

Oversee day-to-day implementation of all programs in the field site, providing constructive supervision to the program managers to implement, monitor, and evaluate work plans including monitoring & evaluation mechanisms as agreed with the Deputy Director Programs and in coordination with the IRC sector Technical Coordinators.
In close collaboration with relevant Technical Coordinator(s), lead the field-based teams in the development of new proposals and initiatives for the Kakuma field site in accordance with the country program strategic plan and IRC Strategic Action Plan 2020 framework.
Participate in the development of budgets for program proposals in conjunction with the grants and finance departments.
Ensure timely and quality program implementation, reporting, and monitoring.
Contribute to assessments, program design, and budgeting.
Ensure programs are in compliance with IRC, donor and national requirements

Grants Management and Reporting

In close coordination with the Grants department and the relevant Technical Coordinator(s), lead field-level Grants Opening, Mid-Term and Closing meetings.
Review operational aspects of internal and external reports from the field site and ensure timely submission as required
Lead review of Budget vs. Actual expenditure on a monthly basis with staff, ensuring timely and accurate feedback to the relevant Technical Coordinator(s) and the Grants, Finance and Supply Chain departments.
In collaboration with the Technical Coordinator(s) address any over/under expenditure issues through jointly developed corrective plans.

Monitoring & Evaluation

Ensure appropriate M&E activities are carried out regularly by program staff in all sectors (data collection & analysis, monitoring of project progress against established work plans, monitoring of established indicators and utilization of results to inform program (re-)design);
Support for Identifying gaps in M&E systems and make recommendations for improvements;

Strategic Planning

Support the integration of program activities to create coherent, quality and complimentary programming; Specific focus to ensure strong integration of program support functions with direct program related activities
Participate in workshops at field level to establish and monitor annual operating plans for the strategic plan;
Ensure that all project activities are consistent with established best practices and IRC’s Program Framework principles.

Human Resource Management

Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
Ensure all staff in the field site know and understand IRCs Global and in-country HR Policies and the IRC Way Standards for Professional Conduct. Document and address breaches of policy and disciplinary issues in coordination with the Sr HR Coordinator in a professional manner and in line with the letter and spirit of the relevant policy.
Ensure the Performance Management cycle is implemented and documented timely for all staff in the field site. Ensure feedback from technical coordinators is sought and incorporated in performance management cycles of program managers and heads of department, including but not limited to technical performance and capacity building needs.
Provide direct supervision to the field site’s HR lead, ensuring recruitment, staff orientation, and payroll preparation, leave management and exit management processes are carried out timely and in line with relevant policies and procedures.
Ensure that staff has capacity development plans in place based on documented capacity needs assessments exercise. Work with the appropriate technical resource (for example the Technical Coordinators) to achieve this

Finance and Supply Chain and ICT Management

In close coordination with the Finance department, lead the development and management of annual, comprehensive and inclusive field operating budgets.
Oversee the financial management of field office operations by the Program Managers, and the Finance staff, including cash management, issuing and tracking advances, ensuring complete and correct use of all finance forms; timely notice to Nairobi of cash transfer needs;
Ensure proper financial, supply chain and ICT management systems and control mechanisms are in place and adhered to in line with the IRC’s global and in-country finance and supply chain policies.
Oversee the carrying out of supply chain support operations by Hagadera supply chain staff, including procurement (both local and through Nairobi), stock management, asset management, vehicle operations, equipment maintenance, and repair (including communications and computer equipment);
Provide supervision and leadership to the field site’s finance and supply chain teams.
Review and ensure timely submission of monthly and annual finance and supply chain reports from the field site as required.

Security Management

Act as IRCs Security Focal Point for the field site.
Ensure all staff in the field site know and understand IRC Kakuma security regulations; Document and address breaches of policy and disciplinary issues in coordination with the Security Manager.
Monitor the Kakuma security situation, attend security meetings and inform the Security Manager, and SMT where appropriate, of developments through submission of accurate weekly and –where needed- ad-hoc security and incident reports.
Participate in the review and update of the country Security Management Plan.
Assist the Security Manager in developing field specific Contingency Plans, Medevac, Evacuation Plans and SOPs.
Assist the Security Manager with developing training plans for staff and conducting training.

Representation and Coordination

Represent the IRC with local government authorities (administrative, sectoral and security officials), non-state actors, UN agencies, NGOs, and donors at the field site level. Engage and or delegate to program staff for sector representation as appropriate.
Represent the IRC with beneficiaries and communities to encourage accountability to those we serve
Upon request by the Senior Management Team, organize and facilitate field visits for stakeholders interested in IRC’s Kakuma response.
Coordinate IRC program activities with relevant officials and other humanitarian agencies;
Assist in the preparation of regular reports to keep partners and stakeholders informed of IRC’s activities;
Draft reports and provides verbal updates to the Country Director.
Actively develop and maintain effective working relationships with key stakeholders at the county level including donors, government actors, local traditional leadership, beneficiary populations and their representatives, etc.

Key Working Relationships:
Position Reports to Deputy Director Operations
The position directly supervises Program Managers; HR lead; Finance Manager and Supply Chain departments in the field site.
Indirect Reporting: None; Direct supervisees have dotted lines to their Program/Technical Coordinators.Other Internal and/or external contacts:
Internal:

Country Director, Deputy Director Programs, Program Technical Coordinators (Health Services Co; Partnerships & Grants Co; Nutrition Co; WPE Co; M&E Co)

Finance Controller, Sr HR Co, Supply Chain Co, Security Manager

External:

Relevant other stakeholders e.g. NGOs UN bodies, local authorities non-state actors

Requirements:

Eight or more year’s progressive management and leadership experience with an International NGO.
Masters Degree in management, International relation, development studies and MBA Bachelor’s degree plus 10 years of relevant experience is Field or Humanitiarian sector will be required.
Experience managing country program teams with a diverse portfolio; knowledge of major donors (including USAID/OFDA/PRM, ECHO/EC, DFID, CBM , UN Agencies).
Strong background in Supply Chain, Logistics, Administration and program implementation
Experience in IT is strongly preferred.
Experience managing Security in a hostile environment.
Excellent leadership, people management, interpersonal and negotiation skills and a demonstrated ability to develop harmonious teams in a cross-cultural context.
Strong diplomatic skills. Ability to establish good working relationships with partners, donors and other stakeholders in a sensitive environment.
Strong computer skills including Word, Excel, PowerPoint, and Outlook.
English fluency required.

Personal Characteristics:

Strong sense of personal integrity.
Attention to detail.
Strong supervisory skills.
Ability to multi-task.
Good interpersonal and communication skills.
Team spirit and problem-solving abilities.
Willingness to live and productively work in insecure, unstable and/or harsh environments
Flexibility and adaptability
Desire to learn
Cultural sensitivity

Standards of Professional Conduct: The IRC and IRC workers must adhere to the values and principles outlined in the IRC Way – Code of Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.
Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

October 23, 2024
Finance Manager

Job Description
The Financial Manager has overall responsibility for supporting the finance functions for the country program. The Finance Manager responsibilities include internal control, accounting data base management, reconciliation and verification of payment, staff training, and management, budget and treasury and cash management functions.
Key Responsibilities

Internal Control

Ensures that all policies and procedures are in compliance with IRC and funding source policies, procedures, and requirements.
As required establishes finance and supporting function policies, systems and procedures, and directs or performs their development, documentation, and implementation.
Manages the finance staff activities and schedules to meet the financial reporting requirements and deadlines specified by New York and donors.
Ensure that on a monthly basis balance sheet reconciliations are completed on a timely basis and those final reconciliations and trial balances are reviewed with the Sr. Finance Manager and Finance Controller.
Closely monitors all financial activities, and keeps the Sr. Finance Manager advised of all situations which have the potential for a negative impact on internal controls or financial performance.
Facilitates and co-ordinates external, internal, donor or government audits
Oversees the protection of the country’s assets (cash, inventory, NEP) through the enforcement of internal control policies and procedures.
Maintains current knowledge of local government requirements related to financial matters and ensures compliance with tax regulations and other legal requirements.

Treasury and Cash Flow Management

Supervises all country office bank relations and bank account activities including negotiation of fees, interest and currency exchange rates.
In compliance with IRC policy establishes country policies regarding cash holding limits, cash movements and foreign currency holdings.
Oversees the timely preparation, review and approval of all monthly bank account and cash reconciliation’s.
Supervises the preparation of Cash Transfer Requests to New York and ensures that appropriate balances are maintained to facilitate grant implementation.
Ensures the development and implementation of a plan to minimize the country’s foreign exchange exposure to currency gains and losses.
Supervises the collection of contractual and other receivables.

Budgets development, Operating budget update and, Prepare Donor Reports

When necessary working with program staff to prepare grant budgets to support new proposals or realignments to ensure adequate coverage of country operating costs and NY direct and indirect costs.
Identify any shortfalls in shared costs budget coverage and ensure new budgets cover the appropriate percentage of shared costs and review of unrestricted funding versus approved allocation.
Assisting in the development and preparation of cost allocation processes for overarching costs that comply with donor regulations on allowable costs.
Update quarterly CO operating budget and advise the outcome to the finance controller
Attend all Grant Opening and Closing Meetings for all Field Office
Preparation of donor financial reports as per the donor agreements & contracts and ensuring donor regulations are adhered to for all aspects of the operations.
Active participation in Nairobi BvAs review meeting and providing feedback on all finance related action points and Closely monitor all grants to ensure

Document Management

Review internal system of record retention to ensure compliance with IRC policy and the local laws.
Ensure maintenance of uniform standards for documentation; including forms, support documents etc.
Ensure sufficient procedures for retention of documents; proper and systematic filing for ease of access;
Control access to financial records to authorized staff only.

Key Result Areas
Strengthen and maintain the integrity of finance systems, ensuring smooth financial operations for supporting program work, updating and generating timely financial information to the management, donors, partners and other organizational levels.
Qualifications

A Bachelor’s degree in Accounting, Business Administration, Commerce or Finance with a recognized professional certificate in accounting such as CPA, or ACCA.
Not less than 3 years at a senior level within the Finance Department of an international organization. Experience in the humanitarian sector will be an added advantage
Extensive experience in working with computerized accounting systems, standard spreadsheet and database programs is an asset

Required Experience & Competencies:

Good written and verbal skills in the English language.
Must be comfortable in being a proactive member of the top-management team. Must seek to identify and communicate potential problems and propose solutions to the level of management appropriate to effect solutions.
Must be able to function effectively in a loosely structured, but complex work environment and to set appropriate priorities and deal effectively with numerous simultaneous requirements
Ability to carry out responsibilities independently with minimal technical support from within the program organization.
Must be a patient and good communicator who can function in an organizational environment involving a diversity of cultures, languages, and personal interests and agendas.
Good at role of facilitator and team player in solving problems.
Committed to staff training and development

October 23, 2024
Caseworker

Job Description
The Caseworker is responsible for meeting with all the clients visiting the center, assessing their needs, and providing them with direct services, advice, or linkages protection services if need be. The Caseworker acts as a professional and educational/business counselor and social worker, to make sure the needs of clients are met.
Key Responsibilities.

Meet with all clients referred to Livelihoods Resource Center for needs assessment.
With support from other BILLY staff members, register the clients through Comm Care application.
Provide clients with direct services, advice or linkages/referral to protection services Identify needs of women and children and refer clients to agencies within IRC network that provide specific protection and gender – based response services
With the support of Livelihoods Officers, direct and mentor clients to livelihoods services
Work closely with Business and apprenticeship officer to roll out Learn to earn curriculum to Business clients.
With support from Livelihoods Senior Officer and Business Training and Apprenticeship Officer carry out job counselling.
Ensure all documentations on reported clients and referrals made are updated, accurate, organized and well maintained.
With support from Client Responsive Senior Officer, support in organizing and attending client feedback fora and document.
Participate in community outreaches/awareness creation as organized by the protection team.
Act as a professional and educational counselors and social workers to make sure the needs of clients are attended to
Undertake any other duties as directed by the supervisor.

Monitoring and Reporting

Plans and conduct follow up visit to clients ensuring they are accessing quality services at Vocational training Institutions, Apprenticeship partners and business premises.
Make follow up to client with protection issues referred to other partners for services.
Prepare and submit reports as required and incorporate client’s feedback in a timely manner, including information related to services received.
Work hand in hand with other BILLY staff especially Livelihoods Senior Officer and Livelihoods Assistant in ensuring daily attendance time-sheets are filled and collected on time. Work with data officer in updating the database in the Comm Care on clients registered and accessing services.

Key Result Areas:

Ensure timely client needs assessment and services are provided as per BILLY project requirements.
Facilitate timely linkage/referrals to protection services as needed.
Offer Business counseling services
Provide career guidance and labor market information to clients.

Qualifications
Degree in Social Work/Social Sciences/Counseling/psychology/ community Development or other related field preferred.
Required Experience & Competencies:

Counseling and experience/ working with reputable organization or local organizations/groups, in provision of counseling and psychosocial, Livelihoods/ economic and social empowerment support to clients both urban Refugees and Vulnerable Kenyans Youth especially women and girls.
Excellent listening and observation skills, including ability to create trust, support, respect and interact with clients of all background and diversity.
2-3 years’ experience working with Youth especially Refugees in direct service provision in the areas of Livelihoods and/ Protection.
Good facilitation skills
Clear understanding, including demonstrated positive attitudes on Refugees Rights
Ability to maintain confidentiality and respect for clients at all times is essential.
Ability to lead, train, supervises, facilitates and motivates other BILLY staff and local partners in their respective tasks in a professional, respectful and supportive manner.
Positive and professional attitude, able to organize, maintain composure and prioritize work under pressure, work for longer hours when necessary and be able to coordinate multiple tasks with adherence to detail.
Team player
Fluent in English and Swahili

Please note to include at least 3 professional referees.
Also note only shortlisted candidates will be contacted.
Kenyan nationals are encouraged to apply. International allowances are not available for this position. Salary and employee benefits are compliant to the Kenyan NGO Sector.

October 23, 2024