Jobs Kenya

Website: Website https://www.rescue.org/

  • Senior Manager Internal Audit

    Senior Manager Internal Audit

    Sector: ComplianceEmployment Category: RegularOpen to Expatriates: NoJob DescriptionReporting to the Senior Director Internal Audit, the Senior Manager Internal Audit will lead or conducti audits of the IRC’s international and U.S. locations and functions. The audits will be designed to assist management in achieving the IRC’s strategic, operational, reporting and compliance objectives. The audits will focus on evaluating the design and operating effectiveness of global and local processes and controls.The Senior Manager Internal Audit will not only strive to provide the highest level of professional service but also maintain the highest ethical standards and due professional care in their work.Major Responsibilities

    Develop and maintain relationships with key stakeholders.
    Plan and lead or conduct country, U.S. program and functional audits, special reviews and investigations.
    Draft audit reports that include conclusions and recommendations to correct identified deficiencies and review with appropriate location/function management.
    Ensure adherence to the Institute of Internal Auditors professional standards.
    Monitor progress of the corrective actions by management to correct identified deficiencies.
    Assist the Senior Director Internal Audit in developing annual audit plans that addresses significant risks of the organization.
    Assist the Senior Director Internal Audit in continuously improving the audit process through new tools and techniques.

    Key Working RelationshipsPosition Reports to: Senior Director Internal AuditIndirect ReportingPosition directly supervises:Other Internal and/or external contactsInternal: All levels of the IRC’s international, U.S. program and headquarters’ departments at the headquarters, region and local country or U.S. locationsExternal: Limited contact with external auditors, 3rd party contractors and donors.QualificationsEducation: Bachelor’s degree in business related field.Certificates or Licenses: CPA/CA or CIAWork Experience

    5 to 7 years of external or internal auditing experience
    Minimum of 3 years supervisory experience
    Experience working in the Not-for-Profit or INGO sectors or grant supported organizations

    Demonstrated Skills And Competencies

    Excellent knowledge of auditing and risk management principles and theory
    Excellent knowledge of COSO’s Internal Control – Integrated Framework
    Excellent leadership skills
    Excellent project management skills
    Excellent English written and oral communication skills
    Demonstrated ability to present and explain complex issues
    Demonstrated ability to negotiate and achieve consensus of recommendations to reduce risk or improve operations
    Proficiency with MS Office Word, Excel, PowerPoint and VISIO

    Language Skills: Fluency in French or Arabic a plusWorking Environment

    Position is based in Nairobi, Kenya with a standard office work environment
    Travel up to 50% including travel to underdeveloped countries

  • Grants Coordinator

    Grants Coordinator

    Requisition ID: req5315Job Title: Grants CoordinatorSector: GrantsEmployment Category: Fixed TermEmployment Type: Full-TimeOpen to Expatriates: YesLocation: Nairobi, KenyaJob DescriptionThe International Rescue Committee in Kenya currently seeks a short term Grants Coordinator to cover this position while the role is recruited (2 months). The Grants Coordinator TTA/short-term hire will be coming in a time where the country program is undergoing a busy fundraising period with several major funding opportunities in the pipeline. The Grants Coordinator will be working on different donor opportunities and awards management including UNHCR, ECHO, BPRM, UNFPA, USAID, & DFID among others. The Grants Coordinator is overall responsible for proposal development, grants management, partnerships, donor communications and donor reporting, and directly supervises the two Grants Managers. This position has close working relationships with the Technical Coordinators, Deputy Director of Operations, Finance Controller, Supply Chain Coordinator, Country M&E Manager, as well as regular communications with field-based staff. The position will report to the Country Director based in Nairobi with possible travel to field sites.Job Description/ResponsibilitiesBusiness Development

    Work with the Deputy Director of Programs (DDP) to support business development strategies that are aligned with the IRC’s Kenya’s Strategy and Strategy Action Plan (SAP) outcomes and based on analysis of local needs and gaps.
    Identify key proposal and donor-related information linked to new funding opportunities and communicate to relevant staff.
    Support the country office in organizing and leading program design workshops for all new business development opportunities.
    Lead on the writing of new proposals and development of donor budgets, and maintain an efficient system for proposal development. Maintain clear responsibilities outlined for management, programs, finance and operations departments – that yields timely, high quality submissions.
    Engage with senior management to address any issues during the proposal development process.
    Ensure proposals are tracked with standard IRC tracking tools (e.g. FM01, OTIS).
    Be the primary interlocutor for the HQ-based (NYC and London) Kenya focal points with regards to proposal processing.
    Coordinate proposal and project/program revisions (issuing and management of timelines and development processes, writing and editing as needed, providing review, liaison with reviewers, etc.)

    Grants Management

    Manage and provide overall oversight of the grants portfolio (15-18 grants, including institutional and private donors) including but not limited to: conducting grant management meetings (GOM, GRM, GCM, monthly BvA); coordinating with different departments to follow up on action points and pending issues to ensure proper grants management; responding to ad-hoc HQ, donor, and IRC Kenya and staff requests and questions related to compliance; updating and disseminating grants trackers.
    Work closely with Finance department to monitor expenditure rates / spending levels across all grants, and provide feedback to field leads and departments heads on key issues.
    Manage all agreement reviews, revisions, amendments and budget realignments, including OTIS approvals
    Have a deep understanding of donor policies, regulations and procedures and train other team members in these areas
    Provide support to and advise technical / field coordinators on various project management issues, such as budget management, work plan implementation, indicator tracking, and achievement of project objectives/outputs.

    Donor Communication and Reporting

    Ensure that reports are timely, constructive, clear, organized, and responsive to donor needs.
    Support the DDP and the CD to maintain positive and constructive relationships with donors, in-country and abroad.
    Provide liaison or representation to donors at different coordination fora/meetings as the need arises and/or in the absence of regular donor focal points.
    Serve as focal point for all donor communications related to contractual, budget or administrative issues.
    Ensure that effective channels of internal and external communications relating to grants are established and respected.

    Partnership Management

    Identify relevant partners and partnerships models to support fundraising strategy, taking in to account developing conditions within the local context.
    Engage potential partners during project design phase of relevant proposals.
    Oversee the PEER process for all new partners and on partners’ risks and recommend capacity building actions accordingly.
    Lead in drafting sub-grant agreements and modifications, acting as focal point with HQ for review and approval, and facilitate signature by IRC and partners.
    Coordinate with Finance and Program departments for internal review and clearance of all financial documentation and reporting associated with sub-grants.
    Act as grants compliance focal point by identifying partners’ sub-grant compliance risks and incidents (such as activity implementation or reporting delays, or missing program documentation), making recommendations for further action.

    Qualifications

    Previous experience managing a diverse donor-funded programs a must, experience managing UNHCR, ECHO, UNFPA and PRM grants a plus.
    Fluency in English in addition to superior writing/editing skills in English.
    Budget development, management and monitoring skills required, must be able to develop a donor budget (both IRC format and donor).
    At least 3-4 years of experience working in grants management and business development.
    Direct experience in building the capacity of national NGOs and working with local partners including a clear understanding of NGO capacity building.
    Experience working with and coordinating with donors including UNHCR, EU, ECHO, foundation donors, UN, DFID, USAID etc. and knowledge of specific donor guidelines and priorities.
    Demonstrated excellence in proposal and report development and writing.
    Demonstrated excellence in multi-tasking, time management, and flexibility.
    The ability to take the initiative and proven ability to work creatively, innovatively and effectively to make decisions with limited direct supervision.
    Sound knowledge of donor regulations (in particular UN agencies, ECHO, US Government donor).
    Good communicator with strong organizational, time management and analytical skills
    Excellent interpersonal, cultural and diplomatic skills
    Ability to respond to multiple priorities in a timely manner, producing high-quality outcomes.

  • Senior Auditor

    Senior Auditor

    Job description

    Requisition ID: req5206Sector: ComplianceOpen to Expatriates: YesJob DescriptionReporting to the Senior Director Internal Audit, the Senior Internal Auditor will conduct audits of IRC locations and functions. The audits will be designed to identify risks to achieving the IRC’s strategic, operational, reporting and compliance objectives; assess the adequacy of internal controls to mitigate identified risks; access the effectiveness and efficiency of IRC operations; and recommend appropriate actions to reduce associated risks. The audits will focus on evaluating the design and operating effectiveness of global and local processes and controls.The Senior Internal Auditor will not only strive to provide the highest level of professional service but also maintain the highest ethical standards and due professional care in their work.Major Responsibilities

    Assist the Senior Director Internal Audit in planning Country Office and functional audits, special reviews and investigations.
    Conduct Country Office and functional audits, special reviews and investigations.
    Draft audit findings that clearly describe the conditions, criteria, cause and effect and recommendations to correct identified deficiencies.
    Assist the Senior Director Internal Audit in monitoring progress of the corrective actions by management to correct identified deficiencies.
    Assist the Senior Director Internal Audit in continuously improving the audit process through new tools and techniques.

    QualificationsEducation: Bachelor’s degree in business related field.Certificates or Licenses: CPA/CA or CIA or actively pursuing one of these certificationsWork Experience

    Minimum 2 years of external or internal auditing experience
    Experience working in the Not-for-Profit or INGO sectors or grant supported organizations

    Demonstrated Skills And Competencies

    Communications – Written and Oral English
    COSO Internal Control Framework
    Risk Management Principles and Techniques
    Auditing Principles and Techniques
    Data Analysis
    Process Documentation
    MS Office Word, Excel, PowerPoint and VISIO

    Language Skills: Fluency in French a plusWorking EnvironmentPosition is based in Nairobi, Kenya with a standard office work environmentTravel up to 50% including travel to underdeveloped countries

  • Consultancy Assignment:Investigator

    Consultancy Assignment:Investigator

    Job Description
    Major Responsibilities:

    Provide support to the Ethics and Compliance Unit (“ECU”) in conducting investigations of specific cases originating from West Africa, the Great Lakes region, and East Africa, including field sites, and camp locations. Perform key investigative procedures for assigned cases as directed, including, but not limited to:
    Undertake investigations of alleged fraud, waste, financial corruption, misconduct, ensuring objectivity, impartiality and fairness throughout investigative processes in accordance with generally recognized international investigative standards and IRC guidelines and ECU policies and procedures;
    Development of investigative work plans; review and analyze information to determine its relevance and reliability, conduct interviews of staff and other involved parties, record interviews, obtain and analyze potential documentary and electronic evidence, conduct investigative research, prepare draft investigation reports, and present investigative results in a clear written form;
    Preparation of investigative report drafts.
    Preparing informational requests, overseeing document collections, and conducting review of documents;
    Research of individuals, corporations, and other topics; Prepare reports and ad hoc briefs pertaining to investigations in coordination with the Sr. Director, Investigations
    Electronic evidence review, such as email and data;
    Interviews with IRC staff, vendors, and other third parties;
    Status reporting;

    Working Relationships:

    Consultancy Reports to: Sr. Investigator, Investigations, Nairobi
    Consultancy directly supervises: None
    Other Internal and/or external contacts
    Internal: Headquarters departments, international and U.S. program operations as needed
    External: Vendors, service providers and external auditors and contractors as needed

    Qualifications

    Education: Bachelor’s degree required in business, accounting, criminal justice or related field.
    Certificates, licenses or advanced degrees in law, accounting or computer forensics an advantage: (CFE/CFF/CPA/CA/CCEP)

    Work Experience:

    5+ years of international financial fraud investigations (procurement, vendor/supply chain) experience (including substantive experience in developing countries and insecure environments)
    Excellent judgment and discretion
    Experience conducting fraud, collusion, bribery and corruption investigations in challenging environments, and in the locations where the IRC operates;
    Experience leading investigations of complex fraud, collusion and procurement fraud in government programs, NGO programs or the equivalent;
    Experience working with investigation teams in distant locations and insecure environments;
    Experience conducting interviews of witnesses and subjects;
    Experience with international organizations and nonprofits, NGO sectors or grant-supported organizations, or the inspector general function within a large government organization.
    Experience of investigating sexual exploitation a plus.
    Travel to insecure environments required

    Demonstrated Skills and Competencies:

    Fraud Investigation Principles and Techniques, including Procurement Fraud, Bribery, Collusion and Corruption
    Extensive Interviewing skills and the ability to interview both witnesses and subjects
    Experience with computer and accounting forensic specialists (having such expertise a plus)
    Communications – Written and Oral English
    Demonstrated ability to build relationships and work successfully with internal functional units and operations
    Ability to work well within a team environment and adhere to reporting structures
    Excellent writing and report drafting skills
    MS Office Word, Excel, PowerPoint and VISIO
    Demonstrated experience and a successful track record working with minimal supervision and with flexibility.

    Working Environment:

    Consultancy is based in Nairobi, Kenya with a standard office work environment. Location of consultant is also negotiable based on relevant skill set.
    Travel 50% or more to developing countries including insecure environments

  • Regional Hyper-Support – RHS West Africa

    Regional Hyper-Support – RHS West Africa

    Requisition ID: req4917Open to Expatriates: YesJob DescriptionThe IRC has defined a new strategic mission and vision, along with information technology infrastructure and applications initiatives and key processes that will deliver to the strategic objectives. The IRC is currently implementing an Enterprise Resource Planning (ERP) Management system across the Finance, Supply Chain and Grants Management functions in all IRC locations. Project Integra will retire a number of existing systems, bringing them into a cloud-based Microsoft Dynamics 365 environment. Integra is the largest investment in systems that the IRC has ever made and will change the way we work.Job Overview/SummaryThe Regional Hyper Support Coordinator will support the global ERP deployment by leading the region through hyper support phase of deployment. The Regional Hyper Support Coordinator will report into the Regional Deployment Lead and have a manger in partnership reporting line to the ERP Business System Manager. The Regional Hyper Support Coordinator will be responsible for leading each deployment through hyper support and in conjunction with the Operations team ensure a smooth transition to operations. The Regional Hyper Support Coordinator will also support of technical action items that come out of the pre deployment readiness assessment.Job RequirementsMajor Responsibilities:

    Develop proficient knowledge in key ERP business processes and system navigation
    Support the implementation of technical actions that have come out of pre-deployment assessment
    Support the in office SuperUsers by helping them resolve and escalate issues
    Lead daily stand-ups during initial two weeks post go-live
    Triage tickets in ServiceNow and facilitate the escalation and resolution of all issues
    Support ad hoc refresher training as needed
    Maintain dashboards that show overall status of issues within that office and across the region
    Escalate risks and issues early that could block adoption
    Pick out trends in issues in order to support updates to deployment approach and training materials
    Continually evaluate the office in hyper support against hyper support exit criteria to guide the office to transition out of hyper support
    Co-lead hyper support exit meeting with ERP Operations team

    Qualifications

    Strong computer literacy, including proficiency in Microsoft Office 2013 and Office 365; preferable experience in Microsoft Dynamics D365 for Operations & ServiceNow
    A sense of personal ownership of the applications, and the drive to keep customers well satisfied with the level of support they receive
    Fast independent learner that can pick up new applications and processes quickly
    Strong project coordination skills, e.g. planning, and organizational skills; ability to manage time efficiently, meet deadlines, and work independently
    A clear communicator; flexible, proactive planning skills, organizational skills, and critical thinking skills; proven ability to problem solve and follow up appropriately on process and procedural issues; calm and resourceful, able to work under pressure
    Excellent oral and written communication skills; able to quickly gather, synthesize and summarize information in a clear manner
    A results-driven approach to work, proven personal initiative and an ability to work proactively and with a strong sense of urgency
    Ability to multi-task and work in a fast paced, multi-cultural environment
    Must exercise good judgment and ability to maintain confidential information

    Preferred Additional Requirements

    Experience in a humanitarian or development organization
    Knowledge of French or Arabic

    Key Working RelationshipsPosition Reports to: Regional Deployment LeadManagement in Partnership to: ERP Business Systems ManagerInternal: IPD & USP Deployment Leads, Deployment Project ManagerWorking EnvironmentStandard office work environmentSome travel as needed.Standards of Professional Conduct: The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowancesEqual Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

  • HelpDesk Technician

    HelpDesk Technician

    Job Description
    The Information Technology department supports the organization’s work by providing reliable and scalable application development and infrastructure for the IRC’s offices in the US and around the world, including many technologically challenging locations.
    Job Overview/Summary:
    The Support Technician will be primarily responsible with providing support for our internal users on the use of their desktops and laptops. Through our ticketing system and the telephone they will provide users with solutions to questions and issues with their computer hardware and software.
    Major Responsibilities

    Customer Service and Communication

    Professionally, respectfully and effectively represents IT Team members, and IRC services to the users.
    Keep accurate notes of issues and troubleshooting steps taken within our ticketing system.
    Take ownership of incidents assigned to ensure issue resolution and user satisfaction.
    Adhere to internal audit responsibility policies and procedures and communicate the same to the end-users.

    Technical Skills – Level I Help Desk Support

    Provide Tier 1 & 2 help desk support over-the-phone and on-site,
    Configure, deploy, maintain, troubleshoot and support Windows 7 and 10 and PCs Macintosh workstations and, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
    Create and maintain user accounts in AD Manager and O365 (user, computer, security objects).
    Filters HelpDesk calls and provide support and troubleshooting, such as password resets, toner replacement, break/fix, and escalation to higher level support.
    Apply knowledgebase problems and provide assistance to users: problem identification, instruction, and resolution of problems.
    Install anti-virus software and ensure virus definitions are up-to-date.
    Perform post-resolution follow ups with end user and team members as required.
    Evaluate documented resolutions and analyze trends for ways to prevent future problems; alert management to emerging trends in incidents.
    Perform other duties as required.

    Administrative Tasks & Record Keeping

    Validate knowledgebase articles and user documentation.
    Assign tickets and monitor/attend to the unassigned queue(s) in ticketing system.
    Close tickets within established service levels.

    Key Working Relationships:
    Position Reports to: Senior Manager Service Desk
    Position directly supervises: N/A
    Indirect Reporting:
    Team Leads
    Other Internal and/or external contacts:
    The technician will work independently and in a team setting is on daily bases. He/she will interact with vendors as needed.
    Internal: Team Leads, Technicians, System Engineer, Desktop Engineer, Network Engineers, Knowledgebase Manager
    External: Vendors: Phone vendor, Printer Vendor, MAC support, Microsoft Support, and other as needed.
    Qualifications
    Education: College degree or equivalent certification
    Work Experience:

    1-3 years of experience in help desk/desktop support position
    Experience with Active Directory, and O365
    Excellent communication skills – both written and verbal
    A genuine desire to patiently help others solve technical issues
    Knowledge of advanced computer hardware, including desktops, laptops, smartphones, and networking equipment
    Experience with Microsoft and MAC Operating Systems
    Working knowledge of a range of software and hardware diagnostic tools.
    Experience working with service desk best practices.
    Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
    Strong documentation skills.

    Certificates or Licenses: A+ Certification
    Working Environment: The position will work in the Kenya, Nairobi Office and is expected to be on-site. Standard office work environment. This is afternoon shift.
    The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
    IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.

  • Consultancy_ Application Support Specialist

    Consultancy_ Application Support Specialist

    Job Description
    The Application Support Specialist at the IRC will provide timely support for Microsoft Teams at the IRC. The candidate must possess excellent interpersonal skills, and the ability to work well in a diverse, multicultural environment. The candidate should also have a sense of ownership over the application and should ensure smooth daily operation of the system.
    The IRC is deploying Microsoft Teams as its global, internal communications and collaboration tool. Teams is a communications platform that provides organizations with workplace chat, video meetings, audio calls, and file sharing. Teams integrates with Microsoft Office 365 for seamless access within Office products like Outlook.
    This is a temporary position with a fixed end date of September 30, 2019.
    Major Responsibilities:

    Primary responsibilities include but are not limited to:
    Provide timely L1 and L2 support in troubleshooting and resolving Microsoft Teams issues for IRC Users.
    Under the direction of the Application Support Manager, provide guidance to global IT staff on how to respond to and escalate L1 MS Teams incidents.
    Collaborate with IRC Users to gather feedback and understand the arising needs on the use of Microsoft Teams and communicate this information to the relevant stakeholders.
    Facilitate webinars, in-person meetings and tele-conferences to train and support Microsoft Teams users across the organization.
    Build and maintain a knowledge base and technical documentation of commonly encountered issues with the use of Microsoft Teams including but not limited to Quick Resource Guides, Troubleshooting tips and functionality of Microsoft Teams.
    Report on and analyze incident trends of Microsoft Teams across different regions and different user groups within the organization i.e Africa, Asia, Middle East and U.S. Programs
    Escalation of Microsoft Teams issues to the required support groups, Business System Managers, Vendor Partners or Enterprise Technology Experts

    Key Working Relationships:
    Position Reports to: Application Support Manager
    Position directly supervises: Non-managerial position
    Other Internal and/or external contacts:
    Internal: MS Teams Business Systems Manager, IT Training Team, Application users
    External: Software and system vendors, including Microsoft
    Qualifications
    Experience Requirements
    Minimum 3 years of IT and business/industry work specializing in support of Microsoft Products
    Knowledge and Skill Requirements

    Strong written and oral communication and interpersonal skills
    Strong sense of customer service
    Works well with others in an integrated team environment
    Fast and independent learner
    Intercultural competence
    Self-motivated and a problem solver
    Strong computer literacy, including proficiency in Microsoft Office 2013 and Office 365
    A sense of personal ownership of the applications, and the drive to keep customers well satisfied with the level of support they receive

    Preferred Additional Qualifications

    Knowledge of French is a plus
    Experience in supporting other Enterprise collaboration tools such as WebEx, Skype, Slack
    Bachelor’s degree in computer science, information systems, business administration, or related field; or equivalent work experience
    Knowledge of Agile development methodology a plus
    Experience with ServiceNow as an incident management tool a plus

    Working Environment

    The position is expected to be on-site; one opening in Nairobi, Kenya
    Standard office work environment

  • Consultancy_ Application Support Specialist

    Consultancy_ Application Support Specialist

    Job Description
    The Application Support Specialist at the IRC will provide timely support for Microsoft Teams at the IRC. The candidate must possess excellent interpersonal skills, and the ability to work well in a diverse, multicultural environment. The candidate should also have a sense of ownership over the application and should ensure smooth daily operation of the system.
    The IRC is deploying Microsoft Teams as its global, internal communications and collaboration tool. Teams is a communications platform that provides organizations with workplace chat, video meetings, audio calls, and file sharing. Teams integrates with Microsoft Office 365 for seamless access within Office products like Outlook.
    This is a temporary position with a fixed end date of September 30, 2019.
    Major Responsibilities:

    Primary responsibilities include but are not limited to:
    Provide timely L1 and L2 support in troubleshooting and resolving Microsoft Teams issues for IRC Users.
    Under the direction of the Application Support Manager, provide guidance to global IT staff on how to respond to and escalate L1 MS Teams incidents.
    Collaborate with IRC Users to gather feedback and understand the arising needs on the use of Microsoft Teams and communicate this information to the relevant stakeholders.
    Facilitate webinars, in-person meetings and tele-conferences to train and support Microsoft Teams users across the organization.
    Build and maintain a knowledge base and technical documentation of commonly encountered issues with the use of Microsoft Teams including but not limited to Quick Resource Guides, Troubleshooting tips and functionality of Microsoft Teams.
    Report on and analyze incident trends of Microsoft Teams across different regions and different user groups within the organization i.e Africa, Asia, Middle East and U.S. Programs
    Escalation of Microsoft Teams issues to the required support groups, Business System Managers, Vendor Partners or Enterprise Technology Experts

    Key Working Relationships:
    Position Reports to: Application Support Manager
    Position directly supervises: Non-managerial position
    Other Internal and/or external contacts:
    Internal: MS Teams Business Systems Manager, IT Training Team, Application users
    External: Software and system vendors, including Microsoft
    Qualifications
    Experience Requirements
    Minimum 3 years of IT and business/industry work specializing in support of Microsoft Products
    Knowledge and Skill Requirements

    Strong written and oral communication and interpersonal skills
    Strong sense of customer service
    Works well with others in an integrated team environment
    Fast and independent learner
    Intercultural competence
    Self-motivated and a problem solver
    Strong computer literacy, including proficiency in Microsoft Office 2013 and Office 365
    A sense of personal ownership of the applications, and the drive to keep customers well satisfied with the level of support they receive

    Preferred Additional Qualifications

    Knowledge of French is a plus
    Experience in supporting other Enterprise collaboration tools such as WebEx, Skype, Slack
    Bachelor’s degree in computer science, information systems, business administration, or related field; or equivalent work experience
    Knowledge of Agile development methodology a plus
    Experience with ServiceNow as an incident management tool a plus

    Working Environment

    The position is expected to be on-site; one opening in Nairobi, Kenya
    Standard office work environment

  • ERP Regional Trainer

    ERP Regional Trainer

    Job description
    Requisition ID: req3723
    The IT Department
    The IT Department is part of the IRC’s Operations and Strategy Unit, and supports the organization’s work by providing reliable and scalable applications and infrastructure of the IRC’s offices in the US and around the world. An integral component of this effort is ensuring users have the knowledge and training needed to utilize our business systems effectively.
    Job Overview / Summary
    The IRC is currently engaged in a project to implement a new Enterprise Resource Planning (ERP) system across Finance, Supply Chain and Grants Management functions in all IRC locations. This project will retire a number of existing systems, bringing them into a cloud based Microsoft Dynamics 365 environment.
    We have an exciting opportunity for two ERP Regional trainers to facilitate global end-user training and Train-the-Trainer sessions for Subject Matter Experts (SMEs). The primary focus will be training in both our East and West Africa regions. The Regional ERP Trainer will work closely with the ERP Training Lead and Change Management Lead to support training development, delivery and rollout of the IRC’s new ERP system. Key aspects of this role will include ongoing facilitation of ERP training sessions for international offices; development and feedback on training materials; and Learning Management System (LMS) course management and attendance tracking. A blended learning approach will be deployed, using training mediums from formal classroom delivery at IRC offices, on-the-job-learning, workshops, remote instructor-led training and self-guided eLearning.
    These are limited time positions (approximately 18 months with potential extensions) based in IRC offices that support the East and West Africa Regions. The exact East Africa or West Africa office locations are negotiable, but must be located at an established IRC office, please refer to this link for a listing of IRC office locations. However, as needed, the Trainer may be required to support training anywhere in any of IRCs 36 countries. Opportunities to support other international regions may be available after training in this region is completed. Fluency in both French and English is required.
    Responsibilities Include, But Are Not Limited To

    Fully understand IRC business processes (Finance, Supply Chain and Grants), functional roles, and system processes as they relate to the ERP system (Microsoft Dynamics 365).
    Develop proficiency with all assigned training materials and business processes to ensure content familiarity.
    Work with Training Lead, Instructional Designers, and ERP Core Team to review course content and business scenarios for regional relevancy and appropriateness.
    Conduct in-person and virtual training for regional IRC offices around the world, throughout the ERP deployment and rollout.
    Conduct and support ‘Train-the-Trainer’ sessions to designated global SME’s.
    Conduct and support training on Microsoft Office basics (Excel, Outlook, Word, etc.) as needed.
    Oversee classroom and logistics set up in partnership with the Training Coordinator for training events and activities.
    Administer post-training continued education sessions, including 1:1 and group sessions.
    Create and update training reference guides in light of product or process changes as needed.
    Conduct post-training analysis to determine training effectiveness.
    Maintain successful training delivery satisfaction statistics to drive program success.
    Requires extensive travel to international offices, at least 75%.

    Requirements

    Excellent communication and presentation skills.
    3-6 years of combined progressive facilitation and instructional design experience.
    3-6 years of ERP System ‘hands-on’ user experience, and formal training facilitation.
    Strong writing skills, with extensive experience developing end-user documentation.
    Experience with full lifecycle ERP implementations for company-wide rollouts.
    Advanced experience with Microsoft Office Word, PowerPoint and Excel.
    A passion for adult education and teaching.
    Experience in leading formal training sessions for global audiences.
    Ability to constantly learn and adapt to new technologies.
    Ability to communicate and build effective working relationships across a diverse groups of people and departments.
    Fluency in both English and French.

    Preferred Additional Qualifications

    Experience with Microsoft Dynamics AX or 365 for Finance and Operations.
    Experience with CRM and / or Supply Chain Management systems.
    Fluency in Arabic a plus (but not required).
    Bachelor’s degree in related field.
    Experience with Office 365, WebEx, Box and Learning Management Systems.

    Key Working Relationships

    Position Reports to: ERP Training Lead
    Indirect Reporting: Regional Deployment Lead
    Position directly supervises: N/A
    Other Internal and/or external contacts: This role will be aligned with and work closely with IT and USP, IPD teams respectively.

    Working Environment
    This position will based and/or working in a diverse range of IRC office environments.US and International travel as needed.
    Standards of Professional Conduct: The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
    Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances
    Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

  • Consultancy Assignment: Investigator

    Consultancy Assignment: Investigator

    Major Responsibilities:

    Provide support to the Ethics and Compliance Unit (“ECU”) in conducting investigations of specific cases originating from West Africa & the Great Lakes region, including field sites, and camp locations. Perform key investigative procedures for assigned cases as directed, including, but not limited to:
    Undertake investigations of alleged fraud, waste, financial corruption, misconduct, ensuring objectivity, impartiality and fairness throughout investigative processes in accordance with generally recognized international investigative standards and IRC guidelines and ECU policies and procedures;
    Development of investigative work plans; review and analyze information to determine its relevance and reliability, conduct interviews of staff and other involved parties, record interviews, obtain and analyze potential documentary and electronic evidence, conduct investigative research, prepare draft investigation reports, and present investigative results in a clear written form;
    Preparation of investigative report drafts.
    Preparing informational requests, overseeing document collections, and conducting review of documents;
    Research of individuals, corporations, and other topics; Prepare reports and ad hoc briefs pertaining to investigations in coordination with the Sr. Director, Investigations
    Electronic evidence review, such as email and data;
    Interviews with IRC staff, vendors, and other third parties;
    Status reporting;

    Working Relationships:

    Consultancy Reports to: Sr. Investigator, Investigations, Nairobi
    Consultancy directly supervises: None
    Other Internal and/or external contacts
    Internal: Headquarters departments, international and U.S. program operations as needed
    External: Vendors, service providers and external auditors and contractors as needed

    JOB REQUIREMENTS

    Education: Bachelor’s degree required in business, accounting, criminal justice or related field.
    Certificates, licenses or advanced degrees in law, accounting or computer forensics an advantage: (CFE/CFF/CPA/CA/CCEP)

    Work Experience:

    5+ years of international financial fraud investigations (procurement, vendor/supply chain) experience (including substantive experience in developing countries and insecure environments)
    Excellent judgment and discretion
    Experience conducting fraud, collusion, bribery and corruption investigations in challenging environments, and in the locations where the IRC operates;
    Experience leading investigations of complex fraud, collusion and procurement fraud in government programs, NGO programs or the equivalent;
    Experience working with investigation teams in distant locations and insecure environments;
    Experience conducting interviews of witnesses and subjects;
    Experience with international organizations and nonprofits, NGO sectors or grant-supported organizations, or the inspector general function within a large government organization.
    Experience of investigating sexual exploitation a plus.
    Travel to insecure environments required

    Demonstrated Skills and Competencies:

    Fluency in French is a requirement
    Fraud Investigation Principles and Techniques, including Procurement Fraud, Bribery, Collusion and Corruption
    Extensive Interviewing skills and the ability to interview both witnesses and subjects
    Experience with computer and accounting forensic specialists (having such expertise a plus)
    Communications – Written and Oral English
    Demonstrated ability to build relationships and work successfully with internal functional units and operations
    Ability to work well within a team environment and adhere to reporting structures
    Excellent writing and report drafting skills
    MS Office Word, Excel, PowerPoint and VISIO
    Demonstrated experience and a successful track record working with minimal supervision and with flexibility.

    Working Environment:

    Consultancy is based in Nairobi, Kenya with a standard office work environment
    Travel 50% or more to developing countries including insecure environments