Jobs Kenya

Website: Website https://www.panasonic.aero

  • Technical Services Representative

    Technical Services Representative

    We seek a Technical Services Representative to provide on-site technical support of Panasonic IFE/GCS (In-Flight Entertainment/Global Communication Services) products installed or being progressively installed on customer aircraft in Nairobi, Kenya. The role holder will collect, synthesize, and report on system performance metrics internally and externally and develop/maintain an excellent working relationships with the customer.

    Key Responsibilities

    Aircraft IFE/GCS Maintenance and Support

    Provide technical leadership and guidance to maintenance staff on all aspects of IFE/GCS installation and maintenance activities.
    Assist in troubleshooting and resolving system issues, involving Panasonic Customer Support Engineers and Technical Support Engineers for resolution of systemic issues.
    Execute tasks generated by the Panasonic Ticketing system assigned to the TSR (Technical Service Rep), resolving interpretation differences.
    Monitors and supports tasks generated by the Panasonic Ticketing system and assigned to the station. Coordinate new system introductions and new customer entry into service technical requirements.
    Perform root cause analysis and troubleshooting, utilizing a full understanding of cross-functional departmental process dependencies and the full range of service provider services that may impact overall system performance.
    Monitor the program schedule commitments in coordination with Service Program Manager and assist in addressing possible impacts or changes.
    Assist in the development of Preventative Maintenance programs.
    Develop and maintain IFE/GCS system performance reporting criteria for Panasonic and customer stakeholders.
    Interface between contracted MRO staff, Panasonic Product Safety Officer and Panasonic QA in all matters concerning air safety.
    To support software and hardware upgrades for the implementation of SB’s (Service Bulletins, etc.
    Represents Panasonic Maintenance and Maintenance support organization to the customer.
    Communicate and interface with relevant departments of the customer, primarily for production-related processes and various Panasonic departments.
    To assist in reporting IFE/GCS system performance.
    Flag and report improvements in the processes both at the customer-facing side as well as within Panasonic.

    Administrative/Documentation

    Document testing and repairs using computer and bar-coding equipment.
    Works closely with MRO to monitor and track spare parts inventory.

    Participate in implementing SIL’s (Information Service Letter), TIL’s (Technical Information letters) and Maintenance Memo’s and other Panasonic or contracted MRO

    Education / Experience Requirements

    4-Year degree or equivalent or relevant work experience.
    4-7 years’ experience in aircraft maintenance or technical field support role, preferably in avionics.
    A&P, FCC Class 1, EASA B1 and/or B2, with relevant type ratings (station dependent), highly preferred.
    Demonstrated experience in (aircraft) avionics, possibly with satellite communications and satellite network troubleshooting.

    Knowledge and skill requirements

    Ability to read, comprehend, and follow instructions, procedures, blueprints, diagrams, manuals, and to comprehend and follow verbal instructions.
    Must have an excellent working knowledge of engineering applications for technical communications and training purposes.
    Proficient in MS Word, Excel and Outlook.
    Knowledge of electronic and troubleshooting generally acquired through commercial aviation, military experience, or technical school education combined with a minimum of 8 years of related industry experience.
    Ability to work in a high-stress, high-pressure environment.
    Determines methods and procedures on new assignments.
    Works on problems of moderate to diverse scope requiring considerable judgment and initiative.
    Understands the implications of work and makes recommendations for solutions.
    As a skilled specialist completes tasks in resourceful and effective ways.
    Uses independent judgment to ensure projects/assignments are completed accurately and on-time.
    Must be fluent in English or appropriate language (location specific) both spoken and written and be able to convey highly technical terms.
    Strong troubleshooting skills and analytical skills, with a software emphasis (Linux).
    Intermediate knowledge of LINUX and UNIX a plus.
    A good understanding of PC networks and configuration multiplexed or software-controlled systems with knowledge of computer hardware.
    Knowledge of global civil aviation regulations and requirements (EASA/FAA).
    Must be customer service oriented.
    Must be experienced in the ability to deliver technical coaching and training.

    Other Requirements

    Ability to pass extensive security and background checks for Airside access.
    Legal right to work in the location assigned.
    Current and valid driver’s license.
    May require both international and domestic travel, up to 25 % of the time, to other line station locations to provide relief from time to time as required.
    Must be able to work any shift, weekends, and holidays.

    Apply via :

    ic.com

  • Supervisor, Maintenance Services

    Supervisor, Maintenance Services

    Job description
    Supervise daily line station operations in the process of providing inspection and repair services on aircraft. Responsible for dispatching all overnight aircraft with guaranteed 100 percent seat functionality at departure. Since seat guarantees are an integral part of Panasonic Avionics Maintenance Services, the staffing and scheduling of site personnel and their functions are paramount to the success of the company.
    Responsibilities

    Maintenance Operations
    Schedule site personnel to weekly shift patterns pursuant to the customer’s flight schedule.
    Direct Inventory Control and local logistics of customer and Panasonic Avionics owned capital assets.
    Schedule preventive maintenance activities of systems installed on customer aircraft during over night holds; Office management of local site specific responsibilities which includes local port Authority personnel identification administration, Customs clearance and security seals, overtime, vehicle maintenance, office administration and cleanliness.
    External contacts include routine daily customer contacts at the Line Maintenance levels, local airport authorities including Customs, Air Freight forwarders and brokers for local logistics.
    May also perform onboard maintenance activities and fill-in for absent employees.
    Supervisory
    Hire, train, supervise, and appraise direct reports.

    Requirements

    Background in Aircraft Line Maintenance with the appropriate academic/technical qualifications and experience to satisfy regulatory licensing for assigned country or geographical region, and customer requirements e.g. FAA, CASA or EASA A, B1 and/or B2 with relevant type ratings.
    3-5 years lead/crew chief/ supervisory experience.
    Proficient in Word, Excel, Outlook (MS products).
    Good communication skills.
    Ability to solve problems as they occur on the local level, not allowing the issue to progress further.
    Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures.
    Resolves a wide range of issues in imaginative as well as practical ways.
    Works on issues where analysis of situation or data requires review of relevant factors. Exercises judgment within defined procedures and policies to determine appropriate action.
    Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

    Location/Division: 111-3 Iwayama, Shibayama-machi, Sanbu-gun, Chiba-ken 289-1608, Japan Job Requisition: PU6807

  • Maintenance Services Representative

    Maintenance Services Representative

    Job description
    Responsibilities:

    Aircraft/IFE Maintenance and other Support

    Perform built-in test (BIT) and manual test of Panasonic Avionics Corporation IFE systems.
    Troubleshoot electronic units, cabling or seat consoles in which failures occur down to the line replaceable modules, using knowledge of electronic theory.
    Identify necessary repairs to restore functional acceptance, which may require the removal and replacement of defective line replaceable modules and/or cabling.
    Operate a vehicle on airport property and around aircraft.
    Operate airline communications equipment.
    Communicate and interface with customer.
    As required, based on aircraft type, may work on other aircraft equipment as assigned.

    Administrative/Documentation

    Document the testing and repairs using computer and bar-coding equipment.
    Receive and prepare parts.
    Assist in tracking the spares inventory.
    Perform other reasonable related duties as assigned by the immediate supervisor or upper management.

    Qualifications: Qualifications and experience

    High school diploma or equivalent.
    1 -3 years related industry experience preferred.
    Appropriate academic/technical qualifications and experience to satisfy regulatory licensing for assigned country or geographical region, and customer requirements e.g.
    FAA, GCAA, CASA or EASA A, B1 and/or B2 with relevant type ratings.
    Ability to pass extensive security and background checks.

    Knowledge And Skills

    Ability to read, comprehend and follow instructions, procedures, blueprints, diagrams, manuals and to comprehend and follow verbal instruction in English, the global aviation standard.
    Proficient in Word, Excel, Outlook (MS products).
    Knowledge of electronic and troubleshooting generally acquired through commercial aviation, military experience or technical school education combined with one or two years of related industry experience.
    Ability to work in a high-stress, high-pressure environment.
    Determines methods and procedures on new assignments.
    Works on problems of moderate to diverse scope requiring considerable judgment and initiative.
    Understands implications of work and makes recommendations for solutions.
    As a skilled specialist, completes tasks in resourceful and effective ways.

    Other Requirements

    Must have the legal right to work in assigned country through nationality, visa or work permits.
    May require both international and domestic travel, up to 25 % of time, to other line station locations to provide relief from time to time as required.

  • Maintenance Services Representative

    Maintenance Services Representative

    Job description
    Responsibilities:

    Aircraft/IFE Maintenance and other Support

    Perform built-in test (BIT) and manual test of Panasonic Avionics Corporation IFE systems.
    Troubleshoot electronic units, cabling or seat consoles in which failures occur down to the line replaceable modules, using knowledge of electronic theory.
    Identify necessary repairs to restore functional acceptance, which may require the removal and replacement of defective line replaceable modules and/or cabling.
    Operate a vehicle on airport property and around aircraft.
    Operate airline communications equipment.
    Communicate and interface with customer.
    As required, based on aircraft type, may work on other aircraft equipment as assigned.

    Administrative/Documentation

    Document the testing and repairs using computer and bar-coding equipment.
    Receive and prepare parts.
    Assist in tracking the spares inventory.
    Perform other reasonable related duties as assigned by the immediate supervisor or upper management.

    Qualifications: Qualifications and experience

    High school diploma or equivalent.
    1 -3 years related industry experience preferred.
    Appropriate academic/technical qualifications and experience to satisfy regulatory licensing for assigned country or geographical region, and customer requirements e.g.
    FAA, GCAA, CASA or EASA A, B1 and/or B2 with relevant type ratings.
    Ability to pass extensive security and background checks.

    Knowledge And Skills

    Ability to read, comprehend and follow instructions, procedures, blueprints, diagrams, manuals and to comprehend and follow verbal instruction in English, the global aviation standard.
    Proficient in Word, Excel, Outlook (MS products).
    Knowledge of electronic and troubleshooting generally acquired through commercial aviation, military experience or technical school education combined with one or two years of related industry experience.
    Ability to work in a high-stress, high-pressure environment.
    Determines methods and procedures on new assignments.
    Works on problems of moderate to diverse scope requiring considerable judgment and initiative.
    Understands implications of work and makes recommendations for solutions.
    As a skilled specialist, completes tasks in resourceful and effective ways.

    Other Requirements

    Must have the legal right to work in assigned country through nationality, visa or work permits.
    May require both international and domestic travel, up to 25 % of time, to other line station locations to provide relief from time to time as required.

  • Maintenance Services Representative

    Maintenance Services Representative

    Job description
    Responsibilities:

    Aircraft/IFE Maintenance and other Support

    Perform built-in test (BIT) and manual test of Panasonic Avionics Corporation IFE systems.
    Troubleshoot electronic units, cabling or seat consoles in which failures occur down to the line replaceable modules, using knowledge of electronic theory.
    Identify necessary repairs to restore functional acceptance, which may require the removal and replacement of defective line replaceable modules and/or cabling.
    Operate a vehicle on airport property and around aircraft.
    Operate airline communications equipment.
    Communicate and interface with customer.
    As required, based on aircraft type, may work on other aircraft equipment as assigned.

    Administrative/Documentation

    Document the testing and repairs using computer and bar-coding equipment.
    Receive and prepare parts.
    Assist in tracking the spares inventory.
    Perform other reasonable related duties as assigned by the immediate supervisor or upper management.

    Qualifications: Qualifications and experience

    High school diploma or equivalent.
    1 -3 years related industry experience preferred.
    Appropriate academic/technical qualifications and experience to satisfy regulatory licensing for assigned country or geographical region, and customer requirements e.g.
    FAA, GCAA, CASA or EASA A, B1 and/or B2 with relevant type ratings.
    Ability to pass extensive security and background checks.

    Knowledge And Skills

    Ability to read, comprehend and follow instructions, procedures, blueprints, diagrams, manuals and to comprehend and follow verbal instruction in English, the global aviation standard.
    Proficient in Word, Excel, Outlook (MS products).
    Knowledge of electronic and troubleshooting generally acquired through commercial aviation, military experience or technical school education combined with one or two years of related industry experience.
    Ability to work in a high-stress, high-pressure environment.
    Determines methods and procedures on new assignments.
    Works on problems of moderate to diverse scope requiring considerable judgment and initiative.
    Understands implications of work and makes recommendations for solutions.
    As a skilled specialist, completes tasks in resourceful and effective ways.

    Other Requirements

    Must have the legal right to work in assigned country through nationality, visa or work permits.
    May require both international and domestic travel, up to 25 % of time, to other line station locations to provide relief from time to time as required.