Jobs Kenya

Website: Website https://www.nathandigital.com

  • Client Retention Specialist – Freelancing Team

    Client Retention Specialist – Freelancing Team

    Position Overview: Nathan Digital is actively looking for skilled individuals with extensive customer service and retention background to join our Freelancing Team as a Retention Specialist in Nairobi, Kenya. As a member of the Retention Team, you will play a pivotal role in maintaining and enhancing client relationships to ensure long-term satisfaction and loyalty. Your primary responsibility will be to engage with existing clients, understand their needs and concerns, and proactively address any issues to prevent churn. This role provides an excellent opportunity for growth in the customer retention sector and allows you to make valuable contributions to the continued success of our dynamic team.
    Key Responsibilities:

    Conduct Retention Outreach: Engage in proactive outreach to existing clients through various channels such as phone calls, emails, and messaging platforms to address their concerns and ensure their continued satisfaction.
    Resolve Customer Issues: Act as a first point of contact for clients experiencing issues or seeking assistance, providing timely and effective resolution to ensure a positive customer experience and foster client loyalty.
    Build Client Relationships: Develop and nurture strong relationships with clients by understanding their needs, preferences, and concerns, and offering personalized support and solutions to meet their requirements.
    Renewal Management: Manage the renewal process for existing clients, including negotiating contract terms, discussing renewal options, and facilitating the renewal agreement to ensure a seamless transition and continued partnership.
    Proactive Client Engagement: Proactively reach out to clients to offer value-added services, product upgrades, or special promotions, thereby increasing client engagement and retention.
    Client Feedback Collection: Gather feedback from clients regarding their experiences, preferences, and suggestions for improvement, and communicate this information internally to drive continuous enhancement of products and services.
    Collaborative Efforts: Collaborate closely with cross-functional teams such as Renewals, Sales, Accounts, Support and Product Development to align retention strategies with overall business objectives and contribute to the company’s growth and success.
    Stay Informed: Stay updated on industry trends, competitor activities, and best practices in customer retention to continuously enhance knowledge and skills and implement innovative retention strategies.

    Qualifications:

    Prior experience in the Retention Industry, especially in positions involving sales, account management, or customer support, is preferred.
    Proficiency in technical skills and comprehension of services and solutions is highly valued.
    Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive client relationships.
    Proven negotiation and problem-solving skills, with a track record of achieving renewal targets.
    Self-motivated and proactive, with the ability to work independently and manage time effectively.
    Familiarity with CRM software and proficiency in Microsoft Office Suite.
    Bachelor’s degree in Business Administration, or a related field is advantageous.

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  • Compliance Assistant – Documentation

    Compliance Assistant – Documentation

    Summary:
    We are seeking a proactive and detail-oriented Compliance Assistant with experience in company documentation, PRO-related tasks, and international expansion facilitation. The ideal candidate will have 1-3 years of relevant experience in handling registrations, tenders, and compliance-related activities. The role involves supporting compliance efforts, managing documentation, and assisting in the expansion of our entities abroad.
    Responsibilities:

    Documentation Management:

    Maintain accurate and up-to-date documentation related to company policies, procedures, and compliance requirements.
    Organize and archive corporate records, contracts, and legal documents efficiently.
    Ensure compliance with regulatory standards and internal policies through proper documentation management.

    PRO-Related Tasks:

    Facilitate visa processing, work permits, and other PRO-related tasks for employees as per local regulations.
    Liaise with government authorities, embassies, and relevant agencies to ensure smooth processing of documents.
    Stay updated on changes in immigration laws and regulations to provide timely guidance to employees and management.

    International Expansion Support:

    Assist in the establishment of new entities abroad by coordinating registration processes and obtaining necessary permits and licenses.
    Collaborate with internal stakeholders and external partners to navigate legal and regulatory requirements in target countries.
    Prepare documentation for tender submissions and support tendering processes as required.

    Compliance Assistance:

    Support compliance efforts by conducting periodic reviews and audits of company procedures and documentation.
    Assist in identifying areas of non-compliance and recommend corrective actions to ensure adherence to regulations.
    Provide training and guidance to employees on compliance-related matters as needed.

    Administrative Support:

    Provide administrative assistance to the compliance team, including scheduling meetings, preparing reports, and managing correspondence.
    Maintain confidentiality and handle sensitive information with discretion.
    Undertake other duties as assigned to support the overall objectives of the compliance department.

    Qualifications:

    Bachelor’s degree in Business Administration, Legal Studies, or a related field.
    1-3 years of experience in compliance, documentation management, or similar roles, preferably in a multinational environment.
    Knowledge of local and international regulations related to company registration, immigration, and compliance.
    Strong organizational skills with the ability to prioritize tasks and manage multiple deadlines effectively.
    Excellent communication and interpersonal skills, with the ability to collaborate with diverse teams and stakeholders.
    Proficiency in Microsoft Office Suite and document management systems.
    Fluency in [Specify relevant languages] is preferred.
    Proactive attitude with a commitment to maintaining high ethical standards and attention to detail.

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  • Compliance Specialist

    Compliance Specialist

    Position Overview: We are seeking a highly organized and detail-oriented Compliance Specialist to join our team. The ideal candidate will be responsible for coordinating projects, managing documents, handling administrative procedures, drafting contracts, and preparing reports. The Compliance Specialist will ensure adherence to regulatory standards and company policies, mitigating risks and optimizing operational efficiency.
    Responsibilities:

    Project Coordination:

    Coordinate compliance-related projects, ensuring timely execution and achievement of objectives.
    Collaborate with cross-functional teams to implement compliance initiatives and drive process improvements.

    Document Control:

    Establish and maintain a centralized repository for all compliance-related documents.
    Implement document control procedures to ensure accuracy, accessibility, and version control.

    Operational and Administrative Procedures:

    Oversee all operational and administrative aspects of compliance activities.
    Develop and implement procedures to streamline compliance processes and enhance efficiency.

    Contract Drafting:

    Assist in drafting, reviewing, and negotiating contracts and agreements with internal and external stakeholders.
    Ensure contracts comply with regulatory requirements and company policies.

    Reporting:

    Prepare regular reports on compliance activities, findings, and metrics.
    Analyze data to identify trends, issues, and areas for improvement.

    Additional Responsibilities:

    Risk Management:

    Identify potential compliance risks and develop strategies to mitigate them.
    Conduct risk assessments and implement controls to minimize exposure to regulatory violations.

    Training and Education:

    Provide training to employees on compliance policies, procedures, and regulations.
    Promote a culture of compliance throughout the organization.

    Audit Support:

    Assist in preparing for and participating in internal and external audits.
    Ensure compliance with audit requirements and address audit findings as necessary.

    Requirements:

    Bachelor’s degree in Business Administration, Law, Finance, or related field.
    Proven experience (2-5 years) in compliance, risk management, or a related role.
    Strong project management skills with the ability to prioritize and manage multiple tasks simultaneously.
    Excellent organizational and time management abilities.
    Proficiency in document management software and MS Office Suite.
    Knowledge of regulatory requirements and industry standards.
    Exceptional attention to detail and analytical skills.
    Excellent communication and interpersonal skills.

    Preferred Qualifications:

    Professional certification in compliance (e.g., Certified Compliance & Ethics Professional – CCEP).
    Experience in contract management and drafting.
    Familiarity with regulatory frameworks relevant to the industry.
    Ability to work independently and collaboratively in a fast-paced environment.

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  • Assistant Contracts & Compliance Specialist

    Assistant Contracts & Compliance Specialist

    Experience: 2-3 years
    Position Overview: Nathan Digital, a leading digital services provider in Kenya, is seeking a meticulous and experienced Assistant Contracts and Compliance Specialist to join our dynamic team. The successful candidate will play a crucial role in ensuring the integrity of our contracts and compliance processes, contributing to the smooth operation of our business and adherence to regulatory standards.
    Responsibilities:

    Document Controlling:

    Organize, manage, and maintain all company documents, ensuring easy retrieval and accessibility.
    Implement document control procedures to streamline processes and enhance efficiency.

    Contract Management:

    Assist in drafting, reviewing, and negotiating contracts with clients, vendors, and freelancers.
    Monitor contract performance and compliance to mitigate risks and optimize outcomes.
    Maintain a comprehensive database of contracts and associated documentation.

    ISO Compliance:

    Support efforts to ensure compliance with ISO standards relevant to the organization’s operations.
    Assist in conducting internal audits and assessments to identify areas for improvement and adherence to ISO requirements.

    Registrations and Tenders:

    Manage registrations with relevant authorities and regulatory bodies.
    Coordinate the preparation and submission of tenders and proposals, ensuring compliance with tender requirements and deadlines.

    Company Documentation:

    Maintain and update company policies, procedures, and manuals in accordance with regulatory changes and organizational needs.
    Ensure all company documentation is accurate, up-to-date, and easily accessible to relevant stakeholders.

    PRO-Related Tasks:

    Handle public relations and government liaison activities as required.
    Facilitate the processing of permits, licenses, and other regulatory approvals necessary for the company’s operations.

    Risk Management:

    Identify potential risks and compliance issues within contracts and operational processes.
    Develop strategies to mitigate risks and ensure regulatory compliance.
    Implement risk management frameworks and procedures.

    Data Privacy and Protection:

    Ensure compliance with data privacy regulations such as GDPR, CCPA, or local data protection laws.
    Establish protocols for the secure handling, storage, and transmission of sensitive information.

    Vendor Management:

    Evaluate and onboard vendors, ensuring compliance with company policies and regulatory requirements.
    Monitor vendor performance and adherence to contractual obligations.

    Reporting and Analysis:

    Prepare regular reports on contract performance, compliance metrics, and key performance indicators (KPIs).
    Analyze data to identify trends, areas for improvement, and opportunities to enhance efficiency and compliance.

    Internal Controls:

    Develop and implement internal control procedures to safeguard company assets and ensure compliance with regulations.
    Conduct periodic reviews and audits to assess the effectiveness of internal controls.

    Ethics and Corporate Governance:

    Promote ethical behavior and corporate governance principles throughout the organization.
    Ensure adherence to codes of conduct and ethical standards in all contractual and business dealings.

    Requirements:

    Bachelor’s degree in Business Administration, Law, Compliance, or related field.
    Proven experience (2-3 years) in contracts management, compliance, or a similar role.
    Familiarity with ISO standards and compliance requirements.
    Strong attention to detail and organizational skills.
    Excellent communication and negotiation abilities.
    Ability to work independently and collaboratively in a fast-paced environment.
    Proficiency in document management software and MS Office Suite.
    Knowledge of Kenyan regulatory frameworks and procedures is preferred.

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  • Freelancing Support (Sales)

    Freelancing Support (Sales)

    Position Overview:We are seeking proactive and customer-focused Freelance Support Team Members to join our Sales Team at Nathan Digital Kenya. As a Support Team Member, you will play a crucial role in ensuring our clients receive exceptional service and support throughout their journey with us. This is a remote position with flexible hours, ideal for individuals who are passionate about customer satisfaction and eager to contribute to the success of our sales operations.
    Key Responsibilities:

    Provide timely and professional support to clients via email, chat, and phone, addressing inquiries, troubleshooting issues, and resolving concerns effectively.
    Collaborate closely with the Sales Team to assist in the onboarding process of new clients, ensuring a seamless transition and exceptional customer experience.
    Act as a primary point of contact for clients, maintaining strong relationships and serving as a trusted advisor to address their needs and inquiries.
    Proactively identify opportunities to upsell or cross-sell additional products or services to existing clients, working closely with the Sales Team to maximize revenue.
    Maintain accurate records of client interactions, inquiries, and resolutions using our CRM system, ensuring all communications are documented and accessible for future reference.
    Stay updated on product knowledge, industry trends, and company policies to provide informed support and guidance to clients.
    Collaborate with internal teams, including Product Development and Technical Support, to escalate and resolve complex issues promptly.
    Contribute to the continuous improvement of our support processes and procedures, offering insights and suggestions for enhancing the overall customer experience.

    Qualifications:

    Prior experience in customer support, sales support, or a related field is preferred.
    Excellent communication skills, both written and verbal, with a strong emphasis on professionalism and empathy.
    Ability to multitask and prioritize tasks effectively in a fast-paced environment, while maintaining attention to detail and accuracy.
    Proven ability to work independently with minimal supervision, as well as collaboratively within a team.
    Proficiency in using CRM software and other support tools is advantageous.
    Passion for technology and digital solutions, with a desire to learn and adapt to new technologies and processes.
    Availability to work flexible hours, including evenings and weekends as needed, to accommodate client needs and support team objectives.
    Bachelor’s degree or equivalent work experience preferred.

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  • Insurance Helpdesk- 24/7

    Insurance Helpdesk- 24/7

    Position Overview:Nathan Digital is seeking experienced individuals with a background in the IT industry to join our Insurance Helpdesk Support team on a 24/7 basis in Nairobi, Kenya. As an Insurance Helpdesk Support representative, you will play a crucial role in providing technical assistance and support to clients in the insurance sector, ensuring seamless operations and customer satisfaction round the clock. This position offers the opportunity to utilize your IT expertise while contributing to the success of our dynamic team.
    Key Responsibilities:

    Technical Support: Provide prompt and efficient technical assistance to clients in the insurance sector via phone, email, or chat, addressing inquiries, troubleshooting issues, and resolving technical problems.
    24/7 Coverage: Work on a rotational shift basis to provide continuous support to clients, ensuring that helpdesk services are available and accessible to clients at all times, including weekends and public holidays.
    Incident Management: Monitor and respond to incoming support requests and incidents, prioritizing and escalating issues as necessary to ensure timely resolution and minimal downtime for clients.
    Documentation: Maintain accurate records of support tickets, incidents, and resolutions in the helpdesk system, ensuring that all client interactions and technical interventions are well-documented and tracked.
    Client Communication: Communicate effectively with clients to provide updates on the status of their inquiries or reported issues, ensuring transparency and clarity throughout the support process.
    Problem-Solving: Analyze technical problems, identify root causes, and implement effective solutions or workarounds to resolve issues promptly and minimize disruption to client operations.
    Collaboration: Collaborate closely with internal teams, including technical support, development, and account management, to leverage resources and expertise in addressing client needs and enhancing service delivery.
    Continuous Improvement: Proactively identify opportunities for process improvement and optimization within the helpdesk support function, contributing to the enhancement of service quality and efficiency.

    Qualifications:

    Previous experience in the IT industry, particularly in technical support or helpdesk roles, is preferred.
    Solid understanding of IT systems, networks, and software applications, with the ability to troubleshoot technical issues effectively.
    Excellent communication and interpersonal skills, with the ability to convey technical information clearly and concisely to non-technical clients.
    Strong problem-solving and analytical abilities, with a proactive approach to identifying and resolving technical challenges.
    Ability to work effectively under pressure and prioritize tasks in a fast-paced, 24/7 environment.
    Familiarity with helpdesk ticketing systems and remote support tools.
    Bachelor’s degree in Information Technology, Computer Science, or a related field is advantageous.

    Benefits:

    Competitive compensation package with additional shift allowances for 24/7 coverage.
    Comprehensive training and professional development opportunities to enhance technical skills and knowledge.
    Opportunities for career advancement and growth within a dynamic and innovative organization.
    Collaborative and supportive work environment with a focus on employee well-being and satisfaction.

    How to Apply:If you have a passion for IT and a desire to provide exceptional technical support to clients in the insurance sector, we invite you to apply for the Insurance Helpdesk Support position at Nathan Digital. Please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining our team.

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  • Freelancing Support

    Freelancing Support

    Position Overview:Nathan Digital is seeking skilled individuals with previous experience in the IT industry to join our Freelancing Support team in Nairobi, Kenya. As a Freelancing Support Specialist, you will play a vital role in providing technical assistance and support to our clients on a freelance basis, contributing to the success and satisfaction of our clients while leveraging your IT expertise. This position offers flexible hours and the opportunity to work remotely, making it ideal for individuals seeking freelancing opportunities in the digital industry.
    Key Responsibilities:

    Technical Assistance: Provide timely and effective technical support to clients via phone, email, or chat, addressing inquiries, troubleshooting issues, and resolving technical problems related to our digital solutions and services.
    Client Communication: Communicate professionally and courteously with clients to understand their needs, provide updates on the status of support requests, and ensure a positive client experience throughout the support process.
    Problem-Solving: Analyze technical issues, identify root causes, and implement appropriate solutions or workarounds to resolve problems efficiently, minimizing disruption to client operations.
    Documentation: Maintain accurate records of client interactions, support tickets, and resolutions in the helpdesk system, ensuring that all support activities are well-documented and tracked for future reference.
    Collaboration: Collaborate closely with internal teams, including technical support, development, and project management, to escalate and resolve complex technical issues and ensure effective communication and coordination.
    Quality Assurance: Conduct follow-up with clients to ensure that technical issues are fully resolved and that clients are satisfied with the level of support provided, seeking feedback to identify areas for improvement.
    Continuous Learning: Stay updated on emerging technologies, trends, and best practices in the IT industry, continuously expanding your knowledge and skills to provide the highest level of support to our clients.

    Qualifications:

    Previous experience in the IT industry, particularly in technical support or customer service roles, is preferred.
    Strong technical aptitude and understanding of IT systems, networks, and software applications, with the ability to troubleshoot technical issues effectively.
    Excellent communication and interpersonal skills, with the ability to convey technical information clearly and concisely to non-technical clients.
    Proven problem-solving abilities, with a proactive approach to identifying and resolving technical challenges.
    Ability to work independently and manage time effectively in a remote freelancing environment.
    Familiarity with helpdesk ticketing systems and remote support tools is advantageous.
    Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.

    Benefits:

    Competitive freelance compensation package with flexible hours and the opportunity to work remotely.
    Professional development and training opportunities to enhance technical skills and knowledge.
    Opportunities for collaboration and networking with a diverse team of professionals in the digital industry.
    Access to resources and support from Nathan Digital to ensure success in your freelancing role.

    If you are passionate about IT and customer satisfaction and thrive in a freelance environment, we’d love to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining the Freelancing Support team at Nathan Digital.

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  • Insurance Sales Coordinator

    Insurance Sales Coordinator

    Job Description: Nathan Digital is seeking a dynamic and results-oriented Insurance Sales Coordinator to join our team in Nairobi, Kenya. The Insurance Sales Coordinator will be responsible for driving insurance sales, building and maintaining client relationships, and providing exceptional service to our customers. The ideal candidate will have a strong background in sales, excellent communication skills, and a passion for delivering value to clients.
    Responsibilities:

    Develop and implement strategies to drive insurance sales and meet sales targets.
    Identify and cultivate new business opportunities through prospecting, networking, and relationship building.
    Build and maintain strong relationships with insurance carriers and partners to ensure access to competitive products and services.
    Educate clients on insurance products, coverage options, and benefits, and recommend solutions tailored to their needs.
    Prepare and present proposals, quotes, and presentations to prospective clients.
    Negotiate terms and close sales deals while adhering to company policies and procedures.
    Provide ongoing support and assistance to clients, addressing inquiries, resolving issues, and ensuring customer satisfaction.
    Collaborate with internal teams, including marketing, operations, and customer service, to enhance the overall customer experience.
    Stay informed about industry trends, regulatory changes, and competitor activities, and provide insights to inform business decisions.
    Maintain accurate records of sales activities, customer interactions, and transactions using CRM software.

    Requirements:

    Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.
    Proven experience in insurance sales or a similar role, with a track record of achieving sales targets and driving revenue growth.
    Strong understanding of insurance products, policies, and regulations, particularly in the Kenyan market.
    Excellent sales and negotiation skills, with the ability to build rapport and influence decision-making.
    Outstanding communication and interpersonal skills, with the ability to effectively engage with clients and stakeholders at all levels.
    Self-motivated and results-driven, with a passion for delivering exceptional service and exceeding client expectations.
    Ability to work independently and as part of a team in a fast-paced, dynamic environment.
    Proficiency in MS Office suite and CRM software.

    If you are a motivated and customer-focused professional with a passion for sales and insurance, we encourage you to apply for this exciting opportunity to join the Nathan Digital team in Nairobi, Kenya.

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  • Graphic Designer

    Graphic Designer

    Objectives of role:

    Work on a wide range of projects and media, using various software programs to develop and modify graphic designs that meet business requirements.
    Obtain input from managers to ensure that designs meet organizational standards and brand expectations, express ideas accurately, and represent the company professionally.
    Update and maintain internal databases for designs, photography, and video.
    Work cooperatively with the marketing team and other businesses to ensure smooth processes are maintained.

    Responsibilities

    Collaborate with multiple teams on a wide range of required marketing materials such as flyers, brochures, internal communications, and more.
    Develop concepts and execute original content by determining the correct usage of color, font, text, layout and imagery.
    Manage the design and upload process based on best practices detailed by the relevant brand book.

    Required skills

    Exceptional creativity and innovative design skills
    2-3 years of experience (academic and professional) with design software, including illustrator, InDesign, and Photoshop
    Excellent communication and presentation skills
    Organizational and time-management skills for meeting deadlines in a fast-paced environment
    Desire to continue building skill set with education and training.

    Qualifications

    2 or more years of experience in graphic design, preferably with an agency or corporate
    Bachelor’s degree (or equivalent) in graphic design, art, or related discipline
    Photography experience and proficiency with photo-editing software

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  • Renewals – Freelancing Team Member

    Renewals – Freelancing Team Member

    Position Overview: Nathan Digital is seeking talented individuals with previous IT industry experience to join our Renewals Freelancing Team in Nairobi, Kenya. As a Renewals Freelancing Team Member, you will play a pivotal role in managing and renewing client contracts, leveraging your IT expertise to ensure seamless transitions and client satisfaction. This position offers the flexibility of freelancing with the opportunity to contribute to the growth and success of our dynamic team.
    Key Responsibilities:

    Contract Renewals: Manage the renewal process for client contracts, including negotiating terms, addressing client concerns, and ensuring timely contract renewals.
    Client Relationship Management: Cultivate strong relationships with existing clients, serving as a trusted advisor and resource for all their IT needs.
    Technical Consultation: Provide technical expertise and guidance to clients during the renewal process, addressing any technical questions or concerns they may have.
    Upselling and Cross-selling: Identify opportunities to upsell or cross-sell additional IT services or solutions to existing clients, maximizing revenue and client satisfaction.
    Customer Support: Deliver exceptional customer support, promptly addressing client inquiries, troubleshooting issues, and ensuring a positive client experience.
    Data Management: Maintain accurate records of client interactions, contract details, and renewal activities using CRM software or other designated systems.
    Collaboration: Collaborate closely with internal teams, including sales, account management, and technical support, to align renewal strategies with overall business objectives.
    Stay Updated: Stay informed about industry trends, technologies, and best practices to provide clients with the most relevant and effective solutions.

    Qualifications:

    Previous experience in the IT industry, particularly in roles related to sales, account management, or customer support, is preferred.
    Strong technical aptitude and understanding of IT products, services, and solutions.
    Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive client relationships.
    Proven negotiation and problem-solving skills, with a track record of achieving renewal targets.
    Self-motivated and proactive, with the ability to work independently and manage time effectively.
    Familiarity with CRM software and proficiency in Microsoft Office Suite.
    Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field is advantageous.

    Benefits:

    Competitive freelance compensation package with performance-based incentives.
    Flexible working hours and the opportunity to work remotely.
    Professional development and training opportunities to enhance skills and knowledge.
    Collaborative and supportive work environment with opportunities for growth and advancement.

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