Jobs Kenya

Website: Website https://www.mercycorps.org/

  • Community Accountability & Safeguarding Officer Finance Assistant – 2 Posts

    Community Accountability & Safeguarding Officer Finance Assistant – 2 Posts

    Program / Department Summary
    Mercy Corps began working in Kenya in 2008 and has to date built a robust and diverse portfolio in working to enable Kenyans affected by poverty, resource scarcity and conflict – in particular youth, women, adolescents and marginalized communities – to be healthy, productive and to drive peace and development of their communities. To do this, we deliver integrated programming to strengthen resilience, market and governance systems, address the root causes of conflict, and equip vulnerable populations- in particular youth, women, adolescents and marginalized social groups- with the skills, opportunities and resources they need to be healthy, productive and to drive the development of their communities. Mercy Corps Kenya also collaborates with neighboring countries to implement a number of multi-country and cross-border programs.
    General Position Summary
    Mercy Corps is committed to preventing all forms of exploitation and abuse that may emanate in relation to its programs. A Community Accountability Reporting Mechanism (CARM) is an essential part of Mercy Corps’ commitment to excellence and integrity. It gives individuals, organizations and local groups a means of raising concerns or sharing feedback (positive and negative) with Mercy Corps, independently from program operations. Under the supervision of the Program Performance and Quality Manager (PaQ) Manager, the Community Accountability and Safeguarding Officer will lead the CARM design, set up, implementation, and adaptation in all projects and programs – including directly implemented activities and in activities implemented with or in collaboration with partners. The Community Accountability and Safeguarding Officer will lead development of standard operating procedures (SOPs) for feedback mechanisms for direct implementation; assess, support, and build capacity of implementing partners in doing the same for their areas of intervention; and lead on the training of Mercy Corps staff.  They will be responsible for internal and/or external referrals, compiling reports on processed feedback and providing recommendations to the programs for improving the response.  From a safeguarding standpoint, the position holder will support the Country Office with capacity building, safeguarding mainstreaming efforts and overall sensitization of the Safeguarding Core Standards. They will act as a focal point for reporting and support efforts towards Mercy Corps’ Safe, Diverse and Inclusive Commitment. 
    Essential Job Responsibilities
    DESIGN AND IMPLEMENT CARM SYSTEM AND TOOLS

    Lead existing community accountability reporting mechanisms, in line with Mercy Corps templates and standards, to capture feedback from program participants, community, and stakeholders, including complaint handling mechanisms and data management systems.
    Lead data entry and management in the CARM database, as required.
    Communicate and disseminate feedback/complaints standard operating procedures, policies, and tools as appropriate to program participants, program staff and other stakeholders
    Handling of centralized telephone based and email feedback
    Maintain accurate records of feedback received and actions taken in response to feedback.
    Support MEL and program teams in utilizing the community accountability and reporting mechanisms to advance learning and adaptation.
    Conduct regular analysis of feedback received from program participants, community, and stakeholders to identify trends, issues and areas of improvement.
    Develop and maintain relationships with stakeholders such as community representatives, local authorities, and other partners to promote the use of the community accountability mechanism.
    Ensure feedback channels guarantee total confidentiality of the information shared, to protect the privacy and safety of the complainant/informant, the subject of the feedback and other witnesses.
    Ensure that feedback is responded to in a timely and effective manner and that appropriate actions are taken to address issues raised.
    Regularly assess the effectiveness of all the feedback channels (both for MCK and partners) by evaluating the community level of awareness on CARM at relevant frequency and incorporate findings into revised approaches.
    Follow-up with relevant stakeholders on agreed upon system corrections, adjustments, and actions, informing, and strategizing with the PaQ
    Contextualize the CARM policy to support implementation of accountability actions in country.
    In collaboration with program teams develop program specific strategies to provide beneficiaries, communities, partners and stakeholders with available information on CARM and feedback channels throughout the program cycle with clear repartition of tasks.
    Organize CARM technical meetings to discuss emerging issues and adjust the system based on evidence from the
    Ensure visibility of CARM system within the organization, community, partners and
    Develop training materials and conduct accountability related training.
    Work closely with regional and global community accountability teams to ensure minimum standards and utilize tools and materials.

    SAFEGUARDING TRAINING AND AWARENESS RAISING

    Use existing resources and tools (both internal and external) to train members on safeguarding when necessary and requested to by a department.
    Set up a training plan in coordination with departments to fulfill Safeguarding Core Standards and ensure team member awareness on safeguarding standards.
    Sensitize program, HR, procurement and subaward teams on their responsibilities in Safeguarding Core Standard and provide training as required, including how to flow down requirements to contractors, suppliers, consultants and new hires.
    Collaborate with program teams to provide support when collaborating with partners e.g. completing the Joint Assessment and Monitoring tool.
    Ensure program teams understand their responsibility in supporting partners.
    Train key subaward partners when necessary, however ensure program functions take responsibility e.g. training program team members on how to deliver safeguarding awareness raising information.
    Coordinate awareness raising and trust-building sessions for program participants and community members on MC’s Safeguarding commitment and Safeguarding Core Standards.
    Conduct field visits to assess safeguarding prevention measures are implemented by teams e.g., complete observational checklists that assesses safeguarding prevention measures such as adequate supervision, team member training and other measures.

    SYSTEMS AND PROCESSES

    Work with individuals and teams throughout the country office to ensure programs and operations integrate community accountability and safeguarding prevention measures.
    Support safeguarding risk assessments and ensure activities assessed as having high safeguarding risks are actively implementing prevention measures
    Support staff to take proactive steps in ensuring all program activities identify and mitigate risks
    Work with program teams to ensure safeguarding is integrated in CARM communications
    Act as a resource to senior management around community accountability and safeguarding best practice and responsibilities
    Follow up with teams to ensure progress towards meeting Community Accountability Minimum Standards and the Safeguarding Core Standards; informing senior management when there are gaps or challenges in progress

    INTERNAL AND EXTERNAL COORDINATION

    Share community feedback findings with relevant staff and management to ensure that issues are addressed in a timely and effective manner.
    Coordinating with program managers and other relevant staff to ensure that CARM feedback is integrated into program design, monitoring and evaluation.
    Coordinate with ethics and safeguarding team to ensure that CARM is aligned with organization mission and vision.
    Collaborate with Programs and finance departments in proposal and budget development to ensure community accountability and safeguarding is planned for and budgeted for in the program designs and budgets.
    Liaise with the grants department to assess partner feedback mechanism identify strengths, gaps, and capacity of partner feedback mechanism at due diligence stage.
    Participate in relevant Mercy Corps CARM and Safeguarding meetings at Country, Programs and Regional level e.g QRMs, CARM COP meetings, Safeguarding COP meetings.
    Closely work with partners, government agencies, private sector, and other stakeholders to ensure they are aligned with requirements and expectations cited in the CARM policy.
    Participate in and represent Mercy Corps at relevant sector groups and coordination mechanisms such as PSEA Network meetings

    SAFEGUARDING RESPONSIBILITIES

    Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
    Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
    Encourages openness and communication in their team, encourages team members to submit reports if they have any concerns using reporting mechanisms e.g. Integrity Hotline and other options

    CODE OF CONDUCT

    Ensure all field and office-based activities are conducted in full respect to the humanitarian principles and in organized and dignified
    Conduct themselves both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian
    Other duties as assigned by the supervisor

    ORGANIZATIONAL LEARNING

    As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as

    ACCOUNTABILITY TO BENEFICIARIES

    Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field
    Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country

    Supervisory Responsibility: None
    Accountability
    Reports Directly To: PaQ Manager
    Works Directly With: Ethics and Assurance Manager, Safeguarding Champions, CARM Focal Points, MEL team, Director of Programs and Program teams.
    Knowledge and Experience

    Bachelor’s degree in a relevant field such as social sciences, international development, humanitarian aid or a related field.
    Field-based experience with community feedback and accountability reporting mechanisms preferred; Technical skills, experience, and knowledge in PSEAH, safeguarding, protection, GBV or gender highly desirable
    At least four years of related work experience, preferably with an international or local Non- Governmental Organization (NGO).
    Proven interest and commitment to humanitarian and development principles and a demonstrable understanding of conflict contexts and remote
    Knowledge in project management, monitoring and evaluation including experience with remote data collection, analysis, reporting and visualization concepts.
    Strong analytical and problem-solving skills with the ability to engage with program participants, stakeholders, and colleagues at all levels.
    Experience in working in multi-cultural and diverse environments with sensitivity to different cultures and customs.
    Experience in creating and designing Power BI reports and dashboards beneficial.
    Proven track record of implementing feedback and complaints mechanisms in complex programs and projects.
    Excellent Computer skills: proficiency in MS Office package, and some knowledge of database management would be an
    Experience in leading and managing teams.
    Report writing skills are
    Fluency in spoken and written English and Kiswahili languages is

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  • Consultant – Chief Technology Officer

    Consultant – Chief Technology Officer

    Consultant Objectives:

    The Chief Technology Officer (CTO) Consultant will support the ongoing development of the Sprout Platform working with an internal and external team of developers to implement the Dynamic Marketplace and Digital Advisory Services MVP.

    Consultant Activities:
    The CTO will take an active lead in both designing and leading in the implementation of the identified features for the next phase of the Sprout Platform with the Mercy Corps AgriFin team and external partners. The CTO will lead the project team on the Sprout Platform advisory and marketplace services MVP. These services will be built upon the existing platform, capabilities and offer:

    Platform content /services organizations the ability to connect to the Sprout platform and directly reach farmer facing organizations and their millions of users in a uniform way
    Content/service users (farmer facing organizations) who connect into the platform to have the ability for their respective farmer to have access advisory information and services based on the data that farmer facing organizations have about their farmers (i.e. GPS coordinates, plot size, primary and secondary commodities, etc. ) in a uniform way

    The CTO will be responsible for identifying the technical approach and implementing the MVP with content providers, service providers and farmer-facing organizations.
    The CTO will also work with the following sets and types of organizations, but this is not a complete list of partners:

    Content creators (KALRO, AGRA, Ethiopian ATA, Ministries of Agriculture, Research Institutes, CIP, and many others.)
    Content/Service Providers (CIAT, CGIAR, CYMMT, Ignitia, aWhere, PlantVillage, Tomorrow.io, and many others)
    Content users (One Acre, Pula, KALRO, Digifarm, Mshamba, FSPN, CoAmana, and many others)
    Digitally enabled farmers.

    The CTO will:

    Engage and meet with partners to further define and understand use cases, prerequisites, and capabilities to design the requirements for the platform.
    Provide recommended specifications around the technology architecture for the pilot MVP delivery, as well as recommendations for its future development.
    Identify potential solution providers and/or technical design partner or skills required for implementation
    Assist partners utilize and integrate Sprout Content and services into the their respective platforms.
    Implement an MVP for the smart farming advisory and guidance around product parameters and support testing the newly designed features.
    Lead in implementation of a structured survey tool and feedback loop with Sprout partners – Farmer Facing Organizations (FFOs) – to gather track insights and ensure CIAT can access these insights.
    Evaluate the Sprout Data Provision Platform’s usability for FFOs and develop recommendations for improvements in the platform to improve content access, integration, and decision support tools for FFOs and SSFs
    Support the ideation of the next phase development of Sprout as well as the longer-term product roadmap for the facility as an AgriFin initiative moving forward.
    Support the AgriFin team and external partners implement both the short-term project strategy and longer-term growth strategy for the Sprout Platform to evolve toward a global open access platform.
    Support the AgriFin team an MVP for the smart farming advisory and Sprout marketplace into new geographies
    Support the AgriFin and partners develop new use cases for sprout.
    Based on the inputs from stakeholders, design new MVPs and work with partners to implement agreed upon MVPs.

    Consultant Activities:
    The CTO will:

    Support Sprout Platform
    Manage platform infrastructure report and troubleshooting issues.
    Support/lead definition new features and functionally to be developed.
    Support the Sprout Digital Weather Services MVP & Chatbot
    Co-develop product features with product and content teams for Deliver MVPs
    Engage with FFO users to gain feedback and evolve feature functionality.
    Develop engineering requirements, hire, train resources to build out MVP platform to specification.
    Lead development of the platforms.
    Update the Chatbot Infrastructure Strategy.
    Support the AgriFin team and External partners
    Support Agrifin team as well as external partners in putting the project’s short- and long-term growth strategies into action.
    Assist AgriFin and collaborators in creating fresh applications for Sprout.
    Along with the facility’s longer-term product strategy, support the development of this facility’s next phase of development.

    Consultant Deliverables:
    The consultant will work to produce updates on the deliverables below alongside regular progress reports and activity time logs, in close collaboration with the Digital Climate-Smart Agriculture and Sprout Platform Lead:

    Support Sprout Platform

    Manage platform infrastructure report and troubleshooting issues.
    Support/lead definition new features and functionally to be developed.

    Support the Sprout Digital Weather Services MVP & Chatbot

    Co-develop product features with product and content teams for Deliver MVPs

    Engage with FFO users to gain feedback and evolve feature functionality.

    Develop engineering requirements, hire, train resources to build out MVP platform to specification.
    Lead development of the platforms.
    Update the Chatbot Infrastructure Strategy.

    Support the AgriFin team and External partners
    Support Agrifin team as well as external partners in putting the project’s short- and long-term growth strategies into action.
    Assist AgriFin and collaborators in creating fresh applications for Sprout.
    Along with the facility’s longer-term product strategy, support the development of this facility’s next phase of development.

    Timeframe / Schedule:
    The time frame will be between June 17, 2024 – Oct 31, 2024.
    The Consultant will report to:
    AgriFin Sprout engagement and DCSA lead
    The Consultant will work closely with:
    The Agrifin Technical team
    Required Experience & Skills:

    10 years’ experience in system architect roles in medium to large customer environments
    Experience managing small development teams across different programming disciplines including cloud, mobile, IoT, and AI
    Experience establishing technology operations and developing technology standards across multiple project teams
    Ability and experience steering multiple software products and teams simultaneously
    Experience in, and knowledge of, complex architectural customer, business, applications and, where appropriate, Infrastructure environments.
    Experience designing and implementing SMS and WhatsApp for Business platforms, Chatbots and other computer programs that simulate human conversation through voice commends or text chats.
    Required deep knowledge of architect processes tools and offering and ability to translate customer requirement into Sprout Platform and services
    Experience designing and building technology solutions for emerging markets
    Must be passionate about modern technologies and effectively using them for creating innovative digital solutions
    Proven experience in tech design for Developing markets
    Experience developing Platforms/APIs
    Prior experience with Comprehensive Knowledge Archive Network (CKAN) and/or other open data and knowledge portals highly preferred
    Able to manage team and clients remotely

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  • Driver – Samburu – 2 Posts Driver – Isiolo – 2 Posts Driver – Marsabit- 2 Posts Driver – Garissa

    Driver – Samburu – 2 Posts Driver – Isiolo – 2 Posts Driver – Marsabit- 2 Posts Driver – Garissa

    Program/Department Summary
    The Operations Department is committed to implementing and maintaining the highest standards of efficiency and integrity in the operations functions. The overriding objective for all administration and logistics operations is the prompt and effective provision of support services to Mercy Corps’ beneficiary populations in compliance with donor rules.
    General Position Summary
    The driver works within the Operations department of the logistics support structure to provide safe, transport services for Mercy Corps program and support staff in the respective field location. The driver will adhere to all traffic and Mercy Corps safety rules and follow the transport guidelines required by the Mercy Corps operations department. 
    Essential Job Responsibilities

    Operate Mercy Corps vehicles as assigned by supervisor.
    Maintain vehicle log-sheets in accordance with Mercy Corps policies/regulations.
    Check the vehicle conditions after each trip/routinely – report needs and problems to logistics team.
    Adhere to all safety and communication protocols as advised by Mercy Corps and supervisor.
    Responsible for the safekeeping of all vehicle equipment, tools, first aid kits, spares etc.
    Keep the vehicle ready, clean and on standby – ready for use always.
    Assist, as required, with logistics in the office daily workloads.
    Cooperate and be of assistance to staff and visitors – assist in troubleshooting potential problems during daily business.
    Report all maintenance needs of the vehicle to transport management on a regular basis.
    Undertake field assignments as assigned.
    Responsible for preparing and submitting monthly vehicle fuel and maintenance reports to the logistics focal point.
    Adherence to all Mercy Corps policies and procedures as outlined in Mercy Corps policies and procedure manuals.
    Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission in country of operation.
    Other duties as assigned.

    Safeguarding Responsibilities

    Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
    Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
    Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

    Supervisory Responsibility
    None
    Accountability
    Reports Directly To: Operations Officer
    Works Directly With: Program and Operations staff team across the field offices as required
    Knowledge and Experience

    Valid driver’s license and certificate of good conduct
    At least 3 years driving experience with an NGO.
    Experience operating 4×4 vehicles.
    Experience working in and thorough knowledge of the County they are applying for.
    Knowledge of routes, project areas, the NGO and diplomatic community is required

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  • Investment Manager – Regional Livestock Program, Africa Social, Structural & Behavioral Change Officer (Re-advertisement)

    Investment Manager – Regional Livestock Program, Africa Social, Structural & Behavioral Change Officer (Re-advertisement)

    Program/Department Summary
    Mercy Corps has been a leader in the drylands of the Horn of Africa for the last decade, supporting households affected by climate change, drought, conflict and other challenges to cope, adapt and thrive in the face of increasing shocks. Our programming focuses on strengthening livestock production and stimulating markets to be inclusive of smallholder producers and SMEs, enhancing food and water security, addressing gender inequality and youth opportunities, and strengthening devolved governance outcomes to support dryland communities and break the cycle of humanitarian need. Our approaches lay the foundations for a more food secure and resilient future.
    Aligned with Mercy Corps 10-year Regional Livestock Strategy, the Regional Livestock Programme (RLP) is working across the drylands of Kenya, Ethiopia and Somalia to enhance household food security and livelihoods for vulnerable pastoralists and agro-pastoralists. The RLP leverages the significant potential for livestock production and trade within the region by building vibrant and inclusive regional livestock market systems, strengthening livestock production and trade, supporting climate adaptation, and enhancing regeneration and governance of communal and private rangelands.
    General Position Summary 
     Mercy Corps is currently seeking an Investment Manager for Regional Livestock Program (RLP) who will lead the management of Enterprise Investment, a matching grant facility that will support enterprises to address underlying key constraints, facilities access to finance to support the private engagement and promote investment. The Investment Manager is responsible for the overall leadership and management co-investment interventions including developing privates sector engagement mechanisms/procedures and best practices for the promotions of investments in the livestock industry in the RLP targeted areas. The Investment Manager will lead establishment of processes and implementation of the intervention as per investment Fund manual. They are responsible to coordinate with the project team in designing call for proposals/Application, selection of the most viable investment ideas and its execution; and introduce innovative ideas and approaches to enhance financial inclusion for livestock related business. Working closely with the Mercy Corps RLP program implementing country finance team and RLP program contracts and compliance Manager and other teams, the Investment manager will be responsible to ensure the co-investment interventions are following RLP Donor’s regulations. They will monitor performance and provide timely reports to ensure that financial resources are used effectively and efficiently. The investment Manager will be guided by the principles of transparent and competitive allocation of funds, strict management guidelines, and support for public, private or community actors and organizations of all sizes. S/He will coordinate closely with the Monitoring and Results Measurement Manager, contracts and Compliance Senior Manager, Country program managers, Sr. Women Economic Empowerment Advisors and other RLP team in intervention designing, implementation, monitoring, evaluation, accountability, and learning systems to demonstrate impact, while sharing learning across our team and partners.
    Essential Job Responsibilities

    Take the overall technical lead on management of the co-investment fund and private sector interventions to meet the intended project goal and catalyze investment in target areas.
    Lead the design and development of process and guidelines for successful management of investment funds based on Mercy Corps global best practices and in compliance with RLP donor’s regulations.
    Understand the key elements of a successful investment and develop tactical and strategic plans to enhance the investment in the livestock industries in the program targeted area.
    Ensure that the Investment fund supports activities across the key sectors that the project is targeting and does not crowd out financial markets and actors, rather helps them to flourish.

    Specific Job Functions 

    Work closely with the project team to conduct research and assessment to identify potential private sector, public and community managed entities for partnership.
    Organize and conduct multi-stakeholder platforms to disseminate Regional Livestock Program (RLP) Investment Fund opportunities to potential partners to stimulate changes.
    Develop tracking systems to ensure all documentation is appropriately disseminated and managed.
    Lead the process of the private sector engagement including leading carrying out of due diligence on companies/ business.  
    Liaison with the project and finance team to provide support on strengthening partner skills in financial management, program reporting and other administration process.
    Ensure all components of the Investment fund are compliant with RLP donors and MC regulations. 
    Responsible for all administrative issues related to the investment fund including monitoring, tracking financial and program reports.
    Propose strategies for building resilience and improving market system performance, including making business strategies more inclusive and beneficial to enterprise productivity through investment fund.
    Support development of learning platform related to innovation and investment to be utilized throughout the life of program.

    Security

    Ensure compliance with security procedures and policies as determined by country leadership. 
    Proactively ensure that team members operate in a secure environment and are aware of policies. 

    Accountability to Participants and Stakeholders

    Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.

    Supervisory Responsibility: No direct reports but financially oversee private sector engagement officers.
    Accountability

    Reports Directly To: Deputy Director/technical lead- Regional Livestock Program  
    Works Directly With:

    Regional Livestock Program Managers (Ethiopia, Kenya, and Somalia), 
     Monitoring & Results Measurement Manager,  
    Reginal Livestock Program Contracts & Compliance Senior Manager,   
    Regional Livestock Program Women Economic Empowerment Advisor 
    Regional Livestock Program Senior Officers/specialists,  
    Mercy Corps Ethiopia, Kenya and Somalia country offices grant and compliance coordinators/managers. 
    Mercy Corps Kenya, Somalia and Ethiopia Financial Inclusion team members 

    Knowledge and Experience

    Masters’ degree or equivalent in Finance, Economics, or Business Administration, or Bachelors’ degree with significant additional experience.
    Minimum 7 years of experience in enterprise development; investment management; and working in partnership with private sector actors.
    Good understanding on Markets Systems Development (Making Markets Work for the poor-M4P) approach and facilitation including coaching/mentorship, relationship building, communicating, open and willing to work on new initiatives.
    Good understanding of private sector engagement and investment process is essential.
    Demonstrated experience in the financial sector and in financial inclusion for the private sectors.
    Proven skills in strategic planning, assessment, and business developments
    Demonstrated experience and ability to represent the organization and negotiate with a diverse range of market actors professionally and appropriately.
    Demonstrated understanding of complex developmental and transitional contexts, particularly in a resilience context, preferred.
    Excellent verbal and written communication.
    Demonstrated attention to detail and ability to follow procedures, meet deadlines and work both independently and cooperatively with team members.
    Experience of working on different donor funded programs preferred.
    Fluency in spoken and written English required.

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  • Consultant – Sprout Platform Product Development Consultant Technical Resources and Quality (TRAQ) Director Climate Change Advisor

    Consultant – Sprout Platform Product Development Consultant Technical Resources and Quality (TRAQ) Director Climate Change Advisor

    Purpose / Project Description:

    The Consultant will support the fulfillment of the objectives, activities, and deliverables below in close collaboration with the DCSA Director and Sprout Lead.

    Consultant Objectives:

    The Sprout Platform Product Consultant will support the ongoing development of the Sprout Platform by enhancing its usability and manageability, leading content expansion and platform offerings, designing and developing the Dynamic Marketplace and Digital Advisory Services MVP, and aiding in business development and stakeholder engagement.

    Consultant Activities:
    The Consultant will:

    Lead in identifying, product designing, and integrating features to the Sprout Platform to enhance usability and manageability.
    Support the Sprout CTO in expanding and scaling the Sprout chatbot.
    Take an active lead and support internal and external stakeholders in the Sprout Platform’s Product Management and Evolution.
    Continuously update the fundraising strategy and lead fundraising for Sprout by identifying funding opportunities.
    Lead the Sprout Consultants in implementing CGIAR -Ukama Ustawi: Diversification for
    Resilient Agrifood Systems in East and Southern Africa Program
    Develop and manage partnerships with key content partners and agriculture government entities.
    Lead in updating of the business plan and strategy for Sprout content expansion into existing and new markets.
    Support the marketing strategy and business development activities.
    Engage with partners to identify potential funding opportunities for the Sprout Platform.
    Support Sprout Content Expansion into existing and new markets.

    Consultant Deliverables:
    The consultant will work to produce updates on the deliverables below alongside regular progress reports and activity time logs, in close collaboration with the Digital Climate-Smart Agriculture and Sprout Platform Lead:

    Lead in identifying and integrating features to Sprout to make it more easily usable and manageable including enhancement of the web interface.
    Lead the implementation of a co-designed project with the Zambian Ministry of Agriculture for the Acquisition and Transformation of Top Priority Agriculture Value Chains for FFOs and Farmers
    Lead in the maintenance of meeting minutes, log of website updates, and stakeholder requests from Sprout Platform.
    Develop partnerships with content partners – Stakeholder-building relationships with Agriculture Govt Entities for content review and strategic partnerships.
    Develop a structured survey tool and feedback loop with Sprout partners – Farmer Facing Organizations (FF0s) – to gather and track insights on the usefulness of existing and new learning content and services for their farmers.
    Assess Sprout Data Provision Platform to determine its current usability with FFOs and what is needed for FFOs to make access to content and services easier to use and integrate with their existing systems. Provide a report that includes the assessment process, data used, and recommended roadmap for the Sprouts data provision platform.
    Lead the implementation of a co-designed project with the Zambian Ministry of Agriculture for the Acquisition and Transformation of Top Priority Agriculture Value Chains for FFOs and Farmers. recruit and interview local FFOs (up to 5), acquire up-to-date content based on FFO and Zambian Government priorities (up to 10 value chains), transform and validate up to 10 value chains into farmer-friendly
    Support the business development lead in generating leads, presentations, negotiations, closing deals, and acquiring new partnerships.
    Support the Strategy development for Static Content Evolution for Sprout – based on partner needs and strategic opportunities, lead its implementation, and support the expansion of Static Content Availability/Depth into new countries and value chains.
    Update the fundraising Strategy, lead its implementation, and support ongoing fundraising activities for Sprout.
    Design, implement, and recruit service Partners for Sprout Dynamic Marketplace and Digital Advisory Services MVP
    Provide periodic updates on the Sprout Platform Roadmap in partnership with the DCSA Director, Sprout CTO, and BD teams.
    Update Sprout Content Strategy for Static Content Evolution for Sprout – based on partner needs and strategic opportunities.
    Support marketing strategy and planning with marketing team and Marketing Consultant
    Support in the scaling of Digital Weather Advisory Services in MVP, including fielding market research to better understand farmer needs and developing pricing.
    Design work plan and project design for identified Sprout services, which includes various stages including fully released, MVP, and experiment stages that will be integrated into the Sprout Platform.
    Analyze and update the documentation of the partnership process to determine the next Sprout services with key partners.

    Timeframe / Schedule:
    The time frame will be between June 17, 2024 – Oct 31, 2024.
    The Consultant will report to:
    Agrifin DCSA Director and Sprout Lead
    The Consultant will work closely with:
    The Agrifin Technical team
    Required Experience & Skills:

    Bachelor’s degree in marketing, computer sciences, sciences, or a similar area
    MBA or Master of Sciences is highly preferable
    About five years of proven sales experience in business or a related area
    Exceptional communication and presentation skills, both written and verbal, in order to express technical and nontechnical concepts clearly and concisely.
    Experience designing and developing products for open data portals
    Experience working with CKAN and DKAN open-source data portal platforms
    Experience working with WhatsApp for Business services, and previous experience working with Turn.Io a highly preferable
    Experience working remotely with a distributed team across time zones
    Experience designing content taxonomies and implementing these as schemas in knowledge management systems Experience in implementing and working with WordPress
    Previous experience working with MC AgriFin, and their network of 150 partners highly preferred
    Previous experience supporting partners integrate, port, and leverage the Sprout Platform and the Sprout Learning services
    Able to manage team and clients remotely

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  • Operations Manager

    Operations Manager

    GENERAL POSITION SUMMARY
    The Operations Department is committed to implementing and maintaining the highest standards of efficiency and integrity in the operations functions. The overriding objective for the Operations Department is the prompt and effective provision of support services to Mercy corps beneficiary populations in compliance with both Mercy corps and Donor policies, procedures, regulations, and specifications.  The Operations Manager is key person within the operations management team, who ensures resources are planned and utilized efficiently towards effective program support.  They share the overall responsibility for the direction and coordination of Mercy corps logistics activities under the direct supervision of the Operations Director. The manager will backstop the role of the Operations Director whenever absent.
    KEY RESPONSIBILITIES:
    Strategy, Vision and Management

    Manage reliable and cost-effective operations and effective implementation of the strategies of Mercy corps towards the right direction, including supervision of facilities & office management, information technology, asset management, fleet management, warehouse management and procurement management.
    Set up operational support services to facilitate an efficient supply chain system based on program needs for Mercy corps.
    Work closely with program management teams to facilitate operations aspects of program planning, and upcoming operations resources needs, especially logistics.
    Advocate for operations systems; work with program staff to ensure smooth introduction and adoption of operational systems.
    Work closely with program and finance teams to deliver successful programs while demonstration excellent stewardship of donor funds and compliance with Mercy corps and donor regulations
    Assist program teams and other departments to understand their roles and responsibilities in terms of interaction with operations department. These include trainings, regular coordination meetings, problem solving and procurement planning activities to ensure effective and timely program implementation
    Work closely with finance compliance team to mitigate fraud, conflict of interest, and legal ramifications of Mercy corps activities.
    Support the Operations Director in developing budgets for operations activities of country programs as an integral part of program proposal development and country level budgeting.
    The Operations Manager will have certain representation at the discretion of the Operations Director. The level of representation may vary depending on the country context (i.e. Local Logistics Cluster, NGO Working Groups, Security Forums etc.)

    Supply Chain Management

    Participate in the analysis of the purchasing environment at the country level in close collaboration with the Procurement Manager
    Take lead in planning and executing logistics related tenders and management of vendor performance and relationships after tender awards.
    Facilitate training of logistics teams on tasks inherent in supply chain management
    Review and forecast monthly logistics running cost for respective field offices.
    In close collaboration with the Procurement Manager, provide oversight and quality control in the procurement of all durable equipment
    Provide oversight in the proper management of the country’s warehouses and program stocks where applicable.
    Closely monitor and flag up supply chain bottlenecks between the field offices and coordination office in Nairobi, to mitigate procurement delays.
    Provide leadership and optimizing the organization of logistics at country level.
    Formulating technical and geographic propositions for Mercy corps supply chain
    Backstop the Procurement Manager role whenever absent.

     Fleet & Freight Management

    Supports the program team on timely provision of logistics support at a higher level of standards.
    Responsible for sizing the country’s vehicle needs and ensuring optimal use of the same (movement planning, vehicle pooling, purchase, insurance, disposal, etc.)
    Facilitates implementation of a supply strategy for vehicle accessories and consumables (fuel, spare parts, tool kits, first aid kits)
    Manage and control fleet documentation (logbooks, contracts, insurance, etc.)
    Ensure regular maintenance of Mercy corps fleet and good condition of hired vehicles.
    Facilitate continues assessment of transport market and ensure competitive contracts are awarded for vehicle rentals and close administration of the same.
    Facilitate regular review of country’s customs procedures and documentation, identify freight forwarders and track national and international freight and shipments.

    Facilities Management

    Oversee the set-up and development of Mercy corps offices for the program to meet needs of team members including drafting and reviewing contracts for office and housing space, leasehold improvements, IT and all administration related policies.
    Oversee facility management, including housing and office leases.
    Supervise construction, rehabilitation and maintenance of all structures related to proper functioning of all Mercy corps facilities in the country (offices, warehouse, residentials)
    Ensure all Mercy corps facilities have a functioning ICT infrastructure with redundancy measures in place.
    Ensure all Mercy corps facilities have an efficient, optimized, and sustainable energy infrastructure with redundancy measures in place.

    Assets management

    Oversee tracking of all assets to ensure accurate record keeping of Mercy corps and donor assets in accordance with the Mercy corps Asset Management Manual.
    Size the country equipment needs and develop a strategy for equipment renewal and disposal.
    Ensure Mercy corps facilities equipment and general inventory items are maintained and are up to safety and security standards of Mercy corps
    Monitor and sensitize staff on the proper use of Mercy corps equipment and facilitate appropriate training where necessary.
    Contribute to the formulation of Mercy corps asset usage policies and procedures.

     Security Management

    Support the Operations Director to define country security management plans and strategies appropriate to the identified risks. Update Mercy corps security pack regularly.
    Lead in security assessments in new areas of intervention in Kenya and defining a security risk register.
    Collect and analyze safety and security related information and advisories pertaining to Mercy corps areas of intervention and ensure capitalization of such information.
    Proactively ensure that team members operate in a secure environment and are aware of policies.
    Assist as required in maintaining and advising on appropriate security systems and procedures and ensure all staff adheres to these procedures.
    Develop jointly with the Operations Director the contents of security briefings and facilitate security briefings as appropriate.
    Coordinate closely with the country security focal points on all matters pertaining to security and facilitate tracking of all Mercy corps safety and security incidents.

    Team Management

    Develop the capacity of the team, deepen understanding of their roles and assist with career development.
    Ensure smooth coordination of day-to-day activities across the Operations team while always adhering to segregation of duties.
    Promote accountability, communicate expectations, and provide constructive feedback informally and formally via regular one on ones and performance reviews.
    Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
    Hire, orient and lead team members as necessary.

     Personal learning and development

    Develop and implement a learning and development plan for yourself to ensure continuous improvement and growth in line with your performance goals and Mercy corps commitment to organizational learning that allow as you to dedicate 5% of your working time to learning.

    Adherence to Policies and Procedures

    Personal conduct should always be professional and respecting local laws, customs and Mercy corps policies, procedures, and values at all times and in all in-country venues.
    Accountability To Participants – Mercy corps team members are expected to support all efforts towards accountability, specifically to program participants and to international standards guiding international development work, while actively engaging ecosystem as equal partners in the design, monitoring and evaluation of our field projects.
    Diversity and Inclusion – you have a responsibility to create a positive culture and to safeguard equity, inclusion, dignity, and respect for all. Each employee is expected to be a role model for others and ensure alignment with Mercy corps diversity and Inclusion values.

     KNOWLEDGE AND EXPERIENCE

    BA/Supply Chain or Procurement, Finance, Business Administration or equivalent in relevant field
    8 years’ experience with at least three years management experience in an INGO sector, including experience in operational support.
    Proven supervisory ability and/or technical skills combined with leadership.
    Experience in setting up and managing logistics, procurement and administrative processes.
    Excellent negotiation and representation skills, ability to work comfortably with an ethnically diverse staff in a very sensitive environment.
    Skills in managing, organizing, planning, and implementing assigned tasks under pressure with frequent and tight schedules.
    Strong ability to apply good judgement and decision-making skills in difficult and complex working environments
    Demonstrated analytical and problem-solving skills in handling management and coordination issues independently
    Proficiency in Microsoft Office applications, especially MS Excel and Word
    Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members
    A demonstrated ability to multi-task and process information into action so as to not delay program activities.
    Excellent oral and written English skills required
    A clear understanding of procurement ethics and donor compliance is essential

    Apply via :

    recruiting2.ultipro.com

  • Consultant – Sprout Platform Business Development and Partnership

    Consultant – Sprout Platform Business Development and Partnership

    Purpose / Project Description:

    The consultant will support the fulfillment of the objectives, activities, and deliverables below in close collaboration with the DCSA Director and Sprout Lead.

    Consultant Objectives:

    The Sprout Platform Business Development and Partnership Consultant will maintain and develop partner relationships, lead marketing initiatives, contribute to product and business development, and manage Sprout platform engagements and partner implementations.

    Consultant Activities:
    The Consultant will:

    Maintain and develop partner relationships, identifying potential engagements, participating in due diligence, coordinating follow-up meetings to gather content and service/product needs and regularly updating the Sprout business development (BD) pipeline
    Engage with potential content providers and FFO partners to identify content needs and ensure effective use of the Sprout platform, expanding its reach to new markets and geographies.
    Plan and support the implementation of marketing initiatives, including digital marketing through newsletters, social media, conferences/webinars, and develop business development materials and strategies to raise awareness about Sprout.
    Actively participate in product development meetings, support partner prospecting, and platform development, and manage Sprout engagements, providing regular progress reports and timesheets.
    Identify organizations and partners to plug into the Sprout Platform and assist in updating the Sprout Platform Content Priority Spreadsheet.
    Actively contribute in product development meetings and engagements.
    Partner Prospecting and Platform Development by maintaining and developing partner relationships, identifying potential engagements, participating in due diligence, coordinating follow-up meetings to gather content and service/product needs and regularly updating the Sprout business development (BD) pipeline.
    Sprout Platform and partner relationship management: Support the implementation of identified Sprout engagements including kick-off meetings, internal update meetings, and regular updates with the partner and other members of the Sprout Project team to ensure success.
    Socialize the newly developed AI chatbot among FFO partners, onboard them on the AI chatbot pilot, and collect feedback.
    Coordinate with the MC AgriFin team in identifying in other CRM platforms
    Backup all information from Hubspot CRM for future migration

    Consultant Deliverables:
    The consultant will work to produce updates on the deliverables below alongside regular progress reports and activity time logs, in close collaboration with the DCSA Director and Sprout Platform Lead:

    Coordinate and conduct Sprout Platform introductory meetings to unique and new partners.
    Gather partner requirements and coordinate with content transformation team for content acquisition and transformation
    Develop and socialize periodic newsletters.
    Develop Business development collateral for engaging partners.
    Coordinate and conduct Sprout platform introductory meetings.
    Regularly update the Sprout BD partner pipeline and manage Sprout’s social media presence.
    Support partner management and maintain relationships with current onboarded partners.
    Share market-based insights with the product team and support product development.
    Developing and conducting Team-building activities for the Sprout team.
    Coordinate with the MC AgriFin team in identifying other CRM platforms
    Backup all information from Hubspot CRM for future migration

    Timeframe / Schedule:

    The Timeframe will be between June 17, 2024 – Oct 31 , 2024

    The Consultant will report to:

    Agrifin DCSA Director and Sprout Lead.

    The Consultant will work closely with:

    The Agrifin Technical team

    Required Experience & Skills:

    Bachelor’s degree in marketing, business or a similar area
    About five years of proven sales experience in business or a related area
    Exceptional communication and presentation skills, both written and verbal, in order to express technical and nontechnical concepts clearly and concisely
    Technical skills required to create proposals and find solutions to meet client requirements, such as using software programs and machines
    Excellent organizational skills to meet goals and set priorities
    Be proactive, organized and handle work under stressful and uncertain environments
    Previous experience working with MC AgriFin, and their network of 150 partners highly preferred
    Previous experience supporting partners integrate, port, and leverage the Sprout Platform and the Sprout Learning services
    Able to manage team and clients remotely

    Apply via :

    jobs.jobvite.com

  • Field Director – Samburu County

    Field Director – Samburu County

    General Position Summary

    The Field Director will promote a culture of collaboration, learning and adaptation amongst Mercy Corps staff, partner organizations, county government and a variety of other stakeholders that are committed to reducing acute malnutrition. They will ensure integration between diverse program activities and the continual refinement of our approach based on evidence of what works. The Field Director will build collaborative relationships with county government, CSOs, the private sector and other key stakeholders to ensure efficient program implementation and shared ownership of the program as well as its results. They  will be the primary program representative to donors, relevant government entities, partners, other implementers and stakeholders in the field.

    Essential Responsibilities
    Strategy, Leadership and Representation

    Communicate a clear vision of the complex program to county team members and other stakeholders that translates into concrete program design and incorporates learning.
    Represent Mercy Corps and the program at the highest levels of county government; maintaining productive relationships with internal and external constituents such as private sector partners, county government, civil society, communities, and other stakeholders.
    Lead county level planning processes and provide strategic updates in collaboration with technical leads.
    Ensure that all program activities are tightly integrated at the county level and are responsive to the overall vision for the program – in close collaboration with the Nairobi-based technical leads.
    Continuously monitors program performance and, in coordination with the Deputy Chief of Party, generates and evaluates alternative solutions and makes effective and timely decisions.

     Team Management

    Promote a culture of learning, systems thinking, and critical analysis. Create a working environment in which sharing of successes and failures is encouraged and capitalized through learning to establish mechanisms that ensure informed adaptive actions.
    Create a work environment of mutual respect that attracts motivated, skilled and effective team members and enables them individually and collectively to strive to achieve excellence.
    Supervise, provide leadership, mentor and build the capacity of direct reports, including through individualized professional development plans.
    Assist in connecting research results and best practices in M&E to ensure that information and knowledge is accessible to all staff and partners.
    Hire, onboard and lead team members so that they are positioned for success.
    Coordinate county-level NAWIRI staff and oversee the timely development and submission of quality program reports, workplans and budgets.

    Program Management

    Provide leadership and oversight that helps inform and improve program outcomes and county level results.
    Lead in the principles, methods or tools for developing, scheduling, coordinating, and managing program activities and resources – including monitoring and inspecting costs, work, staff and consultant performance.
    Oversee daily office and program activities by ensuring program staff are following work plans as assigned by respective team leaders.
    Serve as a resource for program staff and input into activity design, evidence-based programming, M&E plans, and impact assessments.
    Support internal and external reviews and lead the analysis of findings, with a strong emphasis on learning.
    Ensure adherence to Mercy Corps administrative procedures by support and program staff.
    Work daily with support staff i.e. Operations, Finance and Human Resources departments to ensure proper daily support functions and compliance with MC and donor policies.
    Work daily with program staff and receive regular updates of program activities- ensure activities are on schedule.
    Conduct daily meetings and receive routine reports from support functions, as per MC policies, and facilitate linkages to programming.

    Security

    Ensure compliance with security procedures and policies as determined by country leadership.
    Proactively ensure that team members operate in a secure environment and are both abiding by and aware of policies.
    Represent Mercy Corps as required with local governments and authorities for security meetings/briefings.
    Assist the CoP and DCoP in developing strategies to continue work in times of heightened security.

    Supervisory Responsibility

    Deputy Field Director, Field Office Program Managers, County finance and operations team, M&E Coordinator, CLA Coordinator, partner purpose leads

    Accountability
    Reports Directly To: Director, Implementation and Nutrition Resilience
    Works Directly with: 

    DCoP/Technical Director, Director Program Performance and Learning Nairobi based technical leads and advisors, Strategic Learning Lead, Institutional Strengthening Lead, the M&E team, partner agencies, local government, MCK finance and operations team. 

    Accountability To Participants and Stakeholders

    Mercy Corps team members are expected to support all efforts towards accountability, specifically to program participants and to international standards guiding international development work, while actively engaging ecosystem as equal partners in the design, monitoring and evaluation of our field projects.

    Minimum Qualifications and Experience

    Bachelor’s degree in a relevant field; an advanced degree is preferred
    At least 10 years’ work experience with 3 years field experience managing diverse multi-sector, multi-partner programs and teams (familiarity with nutrition programming preferred).
    Proven experience managing a large team with programmatic and operational functions.
    Deep familiarity with the local context in the ASALs. Direct experience in either Turkana or Samburu preferred.
    Demonstrated ability and/or appetite to demand evidence and translate it into practice.
    Demonstrated ability working with policymakers/practitioners on translating evidence into practice.
    Strong writing skills; ability to analyze and consolidate information into succinct and timely reports.
    Highly proficient English verbal and written skills; additional verbal proficiency in Turkana/Samburu preferred.

    Success factors

    Initiative-taker, multi-tasker, and able to work effectively and respectfully with local government, private sector, civil society and donors.
    Demonstrated experience in setting up and managing systems and procedures as well as experience in building team commitment toward the achievements of program objectives.
    Team-player with positive attitude to problem solving and conflict resolution. Focused on team building and capacity-building of program staff and will be able to apply creative solutions to program quality.
    Ability to juggle multiple priorities under tight deadlines and to calmly and diplomatically deal with unexpected events impacting program operations

    Apply via :

    recruiting2.ultipro.com

  • Senior Monitoring, Evaluation and Learning (MEL) Officer – Energy 4 Impact

    Senior Monitoring, Evaluation and Learning (MEL) Officer – Energy 4 Impact

    Position Summary
    The Senior MEL Officer will lead on MEL for a number of programs, supporting the MEL Manager to ensure quality, credible, and transparent MEL across their programming, including adherence to the Mercy Corps MEL minimum standards. They will have excellent experience and skills in all aspects of MEL: data collection, analysis, visualisation, and reporting, and will excel at communicating MEL outputs to programme and unit managers for the purposes of data-driven decision-making. They will direct MEL activities of partners, ensuring quality and timely delivery of data and other deliverables.
    Essential Responsibilities   
    MEL ROLES: 

    Lead on the designing, developing, and implementing MEL systems, including development of MEL plans, frameworks, processes, and data collection tools for all the programs and projects in the organization. 
    Lead on to the design MEL plans and systems, identify key performance parameters for new programs and projects and ensure the effective use by staff, partners, and stakeholders as necessary. 
    Work with program managers to define MEL plans, theories of change, log frames, targets, implement donor’s requirements, create long term plans, contribute to program budgeting process, etc. 
    Lead on the development of appropriate monitoring, tracking, and reporting systems, tools and templates that enhance the monitoring of project outputs, generate quality evidence on project impact and promote and ensure use of data for decision-making processes. 
    Support field officers and other staff to use standard indicators, tools, and forms (as appropriate) and integrate good MEL practices across projects. 
    Undertake regular reviews of programs and the development of necessary recommendations for program delivery. 
     Undertake field visits to provide support for proper application of MEL frameworks and tools.
     Support in recruitment, training and capacity building of external enumerators and project implementation partners where required. 
    Oversee and provide quality control to local partners, where partners are implementing MEL activities on our behalf. This includes the development of all MEL documents, tools, and deliverables; site visits for the purposes of in person support and quality control; and working with the partner and E4I program team to address challenges that arise during implementation.
    Develop research tools for conducting both qualitative and quantitative surveys and develop training for the use of such tools. 
    Support Program Managers in the formulation of baseline measures, targets, and results, during project implementation. 
    Work closely with the business development and communication departments in developing and disseminating program results, best practices, and success stories. 
    Review the quality of existing social and economic data in the project areas, methods of collecting it and the degree to which it will provide robust data for results-based evaluation. 
    Report MEL updates and performance across the programs. 
    Keep abreast of the latest industry developments in MEL and network with other organizations for best practices and technical assistance, including representing the Mercy Corps & Energy 4 Impact at MEL-related conferences and events. 

    DATA ANALYSIS AND DATABASE MANAGEMENT ROLES: 

    Support the Data Analyst on the design and maintain databases that improves E4I’s ability to inform program implementation, analyse data, identify trends, and present impact to key stakeholders. 
    Ensure all relevant program staff are able to utilise the database to analyse program information and results. Develop the necessary tools for the field team to feed in data to the database in a way that minimizes entry errors. 
    Review data being collected in order to locate and fix problems with data entry or integrity and manage regular synchronizations with field level data. 
    Support the management of project databases to facilitate timely information updates, data quality assurance, sharing of information, learning, and data use for decision-making. 
    Support the preparation of data reports (tables, charts, narratives, visuals) at regular intervals and ad hoc as needed to respond to requests for information, inputs to project work plans and semi-annual reports, and other internal and external data analysis and reporting requirements. 
    Conduct continuous data analysis of enterprise/business performance from program data and produce cross-sectional reports reflecting different growth variables including but not limited to sales, employments, profitability etc. 
     Provide analytical expertise with regards to identifying and confirming patterns and trends in data, understanding the economics of supporting different types of business, cost per unit of result, etc. 
    Provide indicator performance visualizations and support in narrative report writing and dissemination as required.

    Supervisory Responsibility
    None
    Accountability

    Reports Directly To: Head of Learning, Monitoring & Evaluation, Learning, and Data Management, with a technical reporting line to the MEL Manager.
    Works Directly With: MEL team, and Program teams where data & analyses are being generated.

    Accountability to Participants and Stakeholders
    Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.
    Minimum Qualification & Transferable Skills
    Required:

    Master’s or Bachelor’s Degree in International Development, Statistics, Economics, Business Management, or another analytical field.
    3 to 5 years professional experience with data analysis
    Proven experience in working with MEL systems to produce analysis related to the economics of supporting different types of business. MEL experience within social enterprises or private sector enterprises are highly preferred. 
    Strong knowledge of data quality assurance, analysis, and reporting. 
    Experience with monitoring and evaluation systems and frameworks for international development programs, including developing performance indicators, data collection and analysis systems and tools. 
     High level of competency in managing data information.  
    Strong analytical skills. 
     Certified advanced excel skills is required with the ability to create excel based tools using complex formulas, pivot tables, create graphs etc.  
    Understanding of statistical software and data management required. Experience with programming for data analysis and visualisation is favourable (e.g., Python, R, Excel VBA, PowerBI, Tableau).
     Highly adept with data analysis, presentation, statistics, and English language verbal & written communication.
    Experience with mainstreaming gender indicators into MEL plans/frameworks is an advantage. 
     Capacity to produce high-quality briefs and reports. 
     Ability to see patterns in data and understand the cause and effect.

    Desired:

    Working on analysis of data sets that relate to energy in humanitarian or development contexts.
    Work in contexts and with staff from around Africa and internationally.

    Apply via :

    recruiting2.ultipro.com

  • Regional Monitoring, Evaluation and Learning Advisor-ESA Communication Intern

    Regional Monitoring, Evaluation and Learning Advisor-ESA Communication Intern

    The Regional MEL (Senior) Advisor provides strategic MEL support and guidance to the countries in the region, assures the quality of MEL systems, provides oversight and support to the implementation of MEL standards, and fosters use of data for decision making and evidence generation. Enhancing MEL capacity of the country teams is a major focus for this position, linking country MEL teams through an effective community of practice and driving learning across the region, leveraging knowledge from the rest of the organization.

    Essential Responsibilities
    STRATEGY AND VISION

    Work with the regional team to develop and implement an ambitious and compelling regional MEL Plan, in alignment with P2P framework, with the highest level of quality, reflecting both short term and long-term priorities.
    Lead regional analyses and the development and tracking of indicators and other metrics to inform and assess progress against the regional strategy, coordinating closely with global data sources and models to maximize efficiencies.
    Support country counterparts in determining the need for, and conducting, analyses as needed to inform country strategy development.
    Support country counterparts in determining and developing systems to track indicators and other metrics to assess progress against country strategies.
    Support the roll out of the global Mercy Corps MEL Policy in the region by working closely with the country teams to assess their MEL structure and practices and recommend improvements in alignment with Mercy Corps Global MEL standards.
    Work closely with global counterparts – and in coordination with counterparts from other regions – as well as regional and country teams, to develop or elaborate regional research priorities, evidence products and program learning plans and agendas.

    TEAM MANAGEMENT and GUIDANCE

    Supervise regional evidence & learning personnel (where applicable), which may also include firms, consultants, or regional project/ program teams engaged to advance these practice areas. Manage team member performance and monitor team member work plans.
    Advise country and program teams regarding the structure and areas of expertise of evidence and learning functions within country portfolios and programs, in line with global recommended evidence and learning staffing and tailored to the needs and dynamics of each program/ portfolio. Support recruitment and onboarding for the new MEL team members.
    Support country leadership in adhering to Mercy Corps and donor policies and procedures.
    Contribute to efforts to build a culture of adaptive management, and evidence and learning in each country in the region, along with strong MEL capacity and practices.
    Work with global counterparts to make training and professional development opportunities available to MEL team members at the country and program levels.
    Where surge support is needed for strategically important programs, program design efforts, or portfolios, directly step in to fill these needs or mobilize support from the global E&L team to meet these needs, ensuring that lessons learned from these assignments are used to improve regional support.

    MEL PRACTICE, PROJECT, AND SYSTEMS SUPPORT

    Implement processes to assess the status of programs and portfolios in the region as compared to MEL requirements, best practices and standards, and work with team members to develop and implement action and improvement plans as a result of these diagnostics.
    Oversee the integration of strong MEL principles and resourcing into program design, based on sound logic models and available internal and external evidence and learning. To this end, work closely with the BD teams. Where needed, Lead the MEL sections of large proposals, by writing MEL narrative, MEL plan, indicator performance tracking, and other sections as required
    Coordinate closely with global counterparts to field, vet, and address support requests from programs and countries within the region, ensuring that support is provided in a timely, accurate, and customer-oriented manner. To this end, work closely with the country leadership and the regional team to identify and elevate challenges, and engage support in a timely manner to address those.
    Ensure that new programs in the region quickly adopt and utilize recommended data, evidence, and program learning systems and tools (for example, MEL plans and data systems).
    Participate in the conceptualization and development of standalone evidence projects or programs in the region (for example, regional research projects) with support from the global E&L team.
    Oversee or coordinate regional MEL Communities of Practice to share knowledge across the region.

    Adaptive management and program learning

    Develop regional dashboards on program performance, and make those visible to country and regional leadership, identifying areas where additional support and oversight might be required.
    Working closely with the country teams, ensure uptake and use of MEL and mobile technologies, and identify training needs on those.
    Encourage documentation and facilitate evidence-based learning across the region on MEL best practices and linking the region to the global learning initiatives.
    Organize and manage a regional MEL Community of Practice (CoP) and regional learning events (virtual and in person). Promote documentation and dissemination of learning and best practices sharing across the countries within the region.
    Support knowledge management efforts and encourage the effective utilization of evidence and learning for adaptive management practices and designing resource mobilization efforts.
    Support country teams as needed in the identification and recruitment of external consultants and/or firms (via the Global Monitoring Evaluation and Research Master Service Agreements or other channels) with relevant experience and expertise in the region. Support technical review and feedback on consultants’ deliverables.
    Conduct and provide technical inputs and oversight on program reviews, evaluations, studies to ensure quality products by reviewing methodologies, tools of evaluations and studies’ products.

    INFLUENCE & REPRESENTATION

    Support the presentation of evidence from various sources to contribute to donor and host government-facing representation opportunities, ensuring timely and targeted communication to highlight Mercy Corps’ global and regional impact and learning.
    Represent Mercy Corps, and the region’s evidence and learning functions, in internal and external events.
    Connect teams to regionally based evidence-related partners.
    Develop and maintain strong relationships with the global Evidence & Learning Unit, functioning as an extended member of the Unit.
    Participate actively in the evidence-driven commitment workstreams by contributing to the regional, global, and country-level evidence and learning agendas.

    Required Knowledge, Skills And Abilities

    Demonstrated ability to think strategically, and to solve complex problems.
    Strong analytical, organizational, and communication skills.
    Proven ability to design and facilitate training, workshops, and learning events.

    Required Education And Experience

    BA/BS or equivalent in a field related to MEL, economics, statistics, data science, research methods, political science, or a similarly relevant field.
    At least 7 years’ field experience in MEL-related roles, including in both humanitarian and development contexts.
    At least 5 years’ field experience in management roles.
    Experience in writing MEL sections of the proposals including MEL narrative sections, MEL plans, MEL budgeting and staffing
    Strong knowledge of and prior experience in participating or leading program evaluations, including designing Scopes of Work, commissioning evaluations with partners and consultants, and conducting evaluations with program teams. Knowledge of program evaluation, design, and methodologies (quantitative, qualitative and mixed methods), and data collection and analysis tools and approaches.
    Experience designing practical and effective monitoring systems, including data and database management systems.
    Experience in training and capacity-building (in person and remotely) and fostering a collaborative relationship across multidisciplinary field teams and management
    Experience with data management, analysis and visualization
    Demonstrated proficiency and experience with US, UK, EU, UN and other public and private donors, government grant and financial management requirements.
    Demonstrated understanding of the critical humanitarian and development issues in the East and Southern Africa region, and significant experience with the challenges of operating in the region.
    Fluency in written and spoken English is required. Fluency in an additional language relevant to the portfolio is considered advantageous.

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