Jobs Kenya

Website: Website https://www.mercycorps.org/

  • Kenya – AgriFin Accelerate Data Utilization and Strategic Learning Intern

    Kenya – AgriFin Accelerate Data Utilization and Strategic Learning Intern

    DATES OF INTERNSHIP: May – September 2020

    HOURS PER WEEK: Full-Time (30-40 hours/week)

    Note: Interns should not work over 40 hours/week.

    INTERNS SUPERVISOR & CONTACT INFORMATION: Chief Impact Officer, AgriFin

    FUNDING AVAILABLE FOR THE INTERNSHIP: $1500/month stipend

    Mercy Corps Responsibilities

    For the duration of this internship assignment the intern will receive:

    Housing in Nairobi
    Airfare to Kenya – roundtrip
    ISOS Med-Evac coverage
    In-country travel related to this internship
    Work space in Mercy Corps’ office
    Workstation with computer, internet, and phone access
    Access to Mercy Corps online tools
    All other tools, materials and communication requirements for this project to be undertaken
     

    Intern Responsibilities

    Intern will remain responsible for all costs associated with:

    Visa fees
    Personal laptop
    Medical insurance
    All other costs associated with this internship

    Project Description

    Mercy Corps is a leading global humanitarian and development organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.

    The AgriFin Accelerate (AFA) program is a six year, USD 24.7 million program of Mercy Corps, supported by The MasterCard Foundation to Support activities in Kenya, Tanzania and Zambia.

    The core problem AgriFin Accelerate seeks to address is the inclusion gap for smallholder farmers (SHF) who lack access to affordable, accessible, demand-driven financial products and services that drive higher productivity and income for farm families. The program is transitioning towards less implementation and focusing on measuring impact of the various engagements it has established

    The AgriFin Digital Farmer Program (ADF) is $5 million initiative funded by the Gates Foundation to expand access to digitally-enabled financial and non-financial services for at least 1 million smallholders across in Kenya, Tanzania, Ethiopia and Nigeria by 2020.

    AgriFin’s strategy on knowledge production, dissemination and utilization depends on utilizing the data generated by our partners to define product and service development. The data focuses largely on the supply side of information production – the data collection, reports, document generation – and much less on the demand size of dissemination and utilization. The challenge on the demand side is stimulating data use for decision-making, product and service design, and audience targeting and impact. High-quality research alone does not always lead to stakeholders taking action.

    AgriFin program requires additional technical support on programming towards Big Data and Food security. This will include support on strategy in the areas climate resiliency and increasing service to women. This Internship sets to support core activities critical at this stage of the program.

    Internship Objectives

    Participate in analyzing data to generate knowledge and dissemination activities.
    Develop technical experience in working on data driven technical programs in the areas of agriculture, technology, and financial inclusion in a developing country context.
    Develop writing skills in communicating analysis pieces on digital finance, financial inclusion, agriculture, and technology solutions.
    Increase knowledge of market systems development approaches to program implementation, particularly in the Kenya context, through on-the-ground observation and facilitation of qualitative and quantitative research.
    Management of program and research projects through their life cycle, as well as Monitoring, Evaluation and Learning.
    Through practical field experience and direct engagement with partners, gain a general understanding of the region’s dynamic social, political, economic, and cultural issues, their underlying causes, and Mercy Corps’ AgriFin approach to addressing these issues.

    Deliverables

    Support and assist with creating project and research reports
    Learning outputs in the form of case studies and blog posts
     

    Ideal Candidate Should Possess The Following Qualifications

    Currently enrolled or recent graduate (no more than 1 year) from an advanced program studying agriculture, finance, economic development, international development, communications, media or other relevant studies;
    Knowledge of best practices in Project management, research, M&E, data management analysis and utilization methods.
    Experience in drafting or supporting communication pieces;
    Strong writing and analytical skills are a must (a writing sample will be requested from the candidate);
    Previous field experience a plus;
    Knowledge of quantitative data analysis and database management a plus;
    Knowledge of digital finance, financial inclusion, agriculture, data dissemination and communications is an advantage.

    Living Conditions

    Nairobi is the capital city of Kenya and the biggest city in the country and one of the fastest growing cities in Africa. It is a global, cosmopolitan city with people from all walks of life who call it home. As a regional center, Nairobi is home to various international organizations. Likewise, Nairobi is known as the Silicon Savannah referring to the burgeoning high tech scene which has driven an innovation economy marked by the widespread adoption of digital payments known as mPesa.

    Nairobi is called the green city in the sun as it sit a few kilometers from the equator and receives equal amount of sunshine all year round. Nairobi is a Maasai name that means a place of cool water as it has several rivers that cut across it as it flows from the upper highland of Kiambu, and Ngong hills. Nairobi sits at 1795m (5889 feet) above sea level making one of the highest capital in the world. Nairobi lies in the south of Kenya (1.2921° S and 36.8219° E).

    One of the features that makes the city great is the vast variety of activities available, from a world class game park within its municipal boundaries, to museums, restaurants, and nightlife. Not far outside the city are opportunities for hiking, rock climbing, mountain biking, and more. The Indian Ocean coast is a short and affordable flight from Nairobi, where world-class beaches and resorts are available.

    Mercy Corps interns staff represent the agency both during and outside of work hours and are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.

    Mercy Corps Diversity Statement

    Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

    We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

    Equal Employment Opportunity Statement

    Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

    We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

  • Monitoring and Evaluation Officer

    Monitoring and Evaluation Officer

    Program/ Department Summary:
    The Sustainable Conflict Management in Arid Land Ecosystems (SCALE) program is funded by the European Commission to strengthen local civil society to work with communities and government authorities to prevent conflict and build sustainable peace within Samburu County, specifically the border areas of Samburu North and Samburu Central. The program specific objective is to improve the capacity of local civil society and community groups to prevent and manage conflicts related to land and natural resources. These objectives are in line with the European Commission’s call for proposals to address three objectives: 1) to strengthen the capacity of Kenyan Civil Society Organizations (CSOs) to address conflict dynamics related to land tenure and natural resource; 2) Advance engagement between national and country authorities, private sector and CSOs to enhance governance and management of natural resources to prevent conflict; and 3) promote the role of CSOs in alternative dispute management and resolution systems. The program office is based in Maralal town (Samburu County) and implementation is by two CSOs in and around; i) Samburu North- Turkana East and ii) Samburu Central-Laikipia North-Baringo East
    General Position Summary
    The Monitoring and Evaluation Officer will work with the Mercy Corps program team as well as our local partner organizations to ensure the collection of quality M&E data for the program. The M&E Officer will be responsible for supporting the SCALE program with monitoring and data collection, lead in design of surveys, analyze data to provide insight to program team and contribute to report writing. S/he will ensure that performance monitoring and results reporting tools and processes across the entire program are in place, effectively implemented and well synchronized between the program sites. The M & E Officer will be an integral member of the program team’s learning, reflection processes, and promoting accountability to program participants and the donor.
    Essential Job Responsibilities
    STRATEGIC INPUT AND OVERSIGHT

    Support development and implement monitoring and evaluation tools.
    Play key role in the development of intervention designs, sector strategies and M&E frameworks.
    Support inputs into program review documents.
    Set up and manage internal Indicator tracking database, TOLA

    RESULTS-BASED MONITORING & EVALUATION

    Validating and verifying core indicators against the different sources of information.
    Review, validation, and analysis of incoming results data from partners
    Visit sites and partners to collect supplementary data, stories and conduct qualitative research both independently and in teams.
    Work with Program Manager to ensure that activities are implemented on plan and progress towards targets is not compromised.

    CAPACITY BUILDING

    Build the capacity of local partners to develop and maintain an excellent M&E system;
    Facilitate local partners in periodic reflection and analysis of project monitoring information that feeds into SCALE’s programming and learning.
    Support timely production of monthly, quarterly and annual donor reports based on agreed performance indicator.

    PROGRAM ADVISORY

    Maintain an active advisory role with the program team to help guide them towards robust and relevant data for decision making.
    Actively participate in all implementation, providing advice and feedback for quality results at any point.
    Establish and maintain strong working relationships with partners and government departments.

    RESEARCH AND LEARNING

    Take part in participatory research and learning.
    Conduct research and prepare practical reports for dissemination based on experiences from program implementation.
    Together with the program implementation team, generate key learnings about the program’s implementation and approaches.
    Regularly document and share all learnings from program implementation.
    Maintain an up to date database that reflects progress and program indicators.

    ORGANIZATIONAL LEARNING

    As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

    ACCOUNTABILITY TO BENEFICIARIES

    Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
    Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.

    Supervisory Responsibility
    None
    Accountability
    Reports Directly to: Program Manager
    Works Directly with: Partner organizations and program officers, Program & Quality Manager
    Knowledge and Experience

    BA/Sc or equivalent, preferable in Monitoring and Evaluation, business administration, Economics, Statistics, Population Studies, Demography, Development studies or IT/computing.
    3 – 4 years’ program monitoring and evaluation experience.
    Must have good writing, analytical and communication skills.
    Previous experience working with European Union donor funded programs is preferred.
    Relevant experience in field survey/data collection (qualitative and quantitative) techniques, data entry, data verification, and analysis.
    Good understanding and skills at database management with specific emphasis on beneficiary tracking.
    Strong computer literacy with a full knowledge of MS Office applications. In addition to Microsoft Excel, the incumbent should demonstrate fluency in use of at least one data management software including MS Access, SPSS, STATA.
    Experience working in the region and conversant with local languages also preferred.

    Success Factors
    A successful team member will be conscientious, with excellent judgement, capable of multi-tasking, prioritizing, problem-solving and attention to detail with strategic vision. S/he must have the confidence, and humility, to work effectively with a large variety of people who will be diverse culturally, economically and in social status. S/he must be sensitive to political and cultural nuances and be able to consistently apply excellent judgment to a variety of demanding and fast-changing situations.

  • Climate Smart Agriculture Advisor

    Climate Smart Agriculture Advisor

    Program / Department Summary
    USAID’s Office of Food For Peace recently awarded funding to a Mercy Corps-led consortium of Kenyan and international partners for a 5-year Development Food Security Activity (DFSA) in Turkana and Samburu Counties. Through a phased approach that emphasizes evidence gap analysis, as well as partnership, learning, and co-creation with government, civil society, communities, and the private sector, this program aims to drive sustained reductions in acute malnutrition in both counties.
    The Mercy Corps’ NAWIRI consortium brings together the global leadership, research capacity, technical expertise, and implementation experience necessary to partner with local institutions to test, adapt, and scale evidence-based solutions. The program requires a robust county-centered design with government leadership, active engagement from communities, the private sector, and civil society. Together we will sustainably reduce persistent acute malnutrition for vulnerable populations in Turkana and Samburu counties.
    General Position Summary
    The Climate Smart Agriculture Advisor will provide overall technical leadership and vision for agriculture-based livelihoods for improved nutrition in Turkana and Samburu. S/He will provide in-depth technical guidance and mentoring in climate-smart agriculture (fruits, vegetables, field crops, livestock) and natural resources management (namely rangelands) approaches for NAWIRI activities in Samburu and Turkana. The Climate Smart Agriculture Advisor will partner closely with program leadership, other technical leads, research and learning leads and field teams to ensure climate-smart approaches are integrated into the design and implementation of program activities. S/He will work closely with relevant county government officials to prioritise activities and investments.
    This position requires a technical lead that understands the tightly interconnected relationship between natural resources management, agriculture-based (crops & livestock) livelihoods, seasonality, risk and resilience and the sustained nutrition of women and children in the arid and semi-arid lands in Turkana and Samburu. S/He will be responsible for the development of high quality implementation strategies and plans for the agricultural sector. The strategies and plans will include tools for participatory planning, implementation and monitoring of the sector strategies and plans. The Climate Smart Agriculture Advisor will be responsible for providing technical support and strategic direction to Field Directors and field-based livelihoods staff who oversee programme implementation.
    Essential Job Functions
    VISION AND STRATEGY

    Support the Deputy Chief of Party (DCoP) by providing vision and strategy to the program’s agriculture (crop & livestock) and natural resources management approach and how it integrates into the overall technical direction and implementation.
    Forge strong, institutional linkages and maintain a productive working relationship with USAID, Government of Kenya, the CRS consortium, PREG Partners, and other relevant partners in agriculture and NRM-related activities.
    Assist in defining and analyzing NAWIRI practices and priorities across all partners; identifying opportunities for integration and synergies within other sectors such as nutrition, health, alternative livelihoods, and governance.
    Recognize opportunities for innovative action and create an environment where alternative viewpoints are welcomed; promote and model a culture of learning and adaptive management.
    Ensure that cross-cutting aspects of the program such as nutrition, gender equity, social inclusion, youth, and water systems are included and well integrated into the agriculture resilience strategy and activities.
    Collaborate with different program components including research, implementation, monitoring & evaluation (M&E) and learning to drive overall effectiveness and coherence of program strategy. Represent NAWIRI at all relevant drylands -related meetings/workshops and other stakeholder meetings as requested

    TECHNICAL LEADERSHIP

    Upon start-up, review all program documents and relevant literature including county plans and priorities.
    Lead agriculture resilience thinking and collaborate with learning and technical leads to finalize a learning agenda and design pilot activities. Design will be based on technical expertise, county priorities, and evidence gaps in knowledge and understanding.
    Participate in the value chains and climate risk assessments to prioritise climate-smart livelihoods
    Coordinate the provision of tailor-made information to producers on crop/livestock suitability, climate risks and cost effectiveness/viability of interventions;
    Identify and analyse the barriers for the uptake of climate smart technologies and formulate recommendations to government and CBO implementation partners.
    Co-design climate smart interventions based on farming systems approaches and farmer typology and profiling.
    Partner with the Alternative Livelihoods and Inclusive Markets Advisor to develop and train in the use of household economies analysis tools and templates that include season risk and recovery costs and opportunities.
    Support the testing of profitable climate smart innovations with smallholder farmers in collaboration with the research partners;
    Contribute technical expertise that feeds into a dynamic community of practice of NAWIRI staff and partners; sharing best practices across all NAWIRI areas and workstreams, while seeking opportunities to build NAWIRI staff’s capabilities.
    Where need is identified, recruit and manage internal MC or external technical experts to provided added depth of knowledge in climate smart crop husbandry and livestock technologies and techniques, rangeland management, post harvest handling and food preservation, or similar issues that may require greater technical understanding.
    Collaborate closely with NAWIRI Research and Learning teams to adapt as needed based on incoming information.
    Use learning to develop and scale up implementation strategy, approaches and activities; integrating agriculture resilience into additional technical areas as needed.
    Assist in activity budgeting and target setting.
    Provide direct training and other capacity-building assistance to NAWIRI staff, field teams and partners.
    Work with Partnership for Resilience and Economic Growth (PREG) partners to strengthen linkages with other actors to enhance organizational learning which directly impacts staff performance and productivity. In the event of a natural disaster, lead design and budgeting of livelihood protection and recovery emergency response activities

    PROGRAM MANAGEMENT AND IMPLEMENTATION

    Coordinate with the NAWIRI team in the Nairobi and counties to build systems that promote participant accountability by ensuring that those most impacted by ag-based livelihood issues are represented during program-facilitated community dialogue events, assessments and activities.
    Collaborate with county leadership and lead county-based agriculture, livestock and natural resources staff to ensure that communities are informed about our programs and what we do, are comfortable giving feedback and that feedback is used to improve the quality of our programs.
    Coordinate closely with Institutional Strengthening Lead to strengthen the technical knowledge, information analysis, prioritization, budgeting and cross-sectoral integration of relevant county government officials and local organizations.
    Develop and implement plans to mentor and coach colleagues to build their capacity to enable them to develop high quality reports and other documents. Collaborate with NAWIRI learning team to develop and maintain a culture of learning between programs through consistent sharing during reflection points and through analysis and interpretation of M&E data, processes and systems

    INFORMATION MANAGEMENT AND REPORTING

    Support the integration of geo-spatial data analysis for learning, decision making and monitoring.
    Collaborate with M&E team to develop and implement a relevant monitoring and tracking systems.
    In coordination with the learning team, manage the institutional knowledge within the NAWIRI program and contribute to wider knowledge management;

    ORGANIZATIONAL LEARNING

    As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

    ACCOUNTABILITY TO BENEFICIARIES

    Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
    Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues

    Supervisory Responsibility
    Technical oversight of field based activities undertaken by NAWIRI staff and partners.
    Accountability

    Reports Directly To: Deputy Chief of Party, NAWIRI
    Works Directly With: Strategic Learning Lead, Research Design Lead, Institutional Strengthening Lead, the M&E team, partner agencies, local government, USAID and support departments (Finance, HR and Operations). Coordinates with HQ Program Performance team and the Technical Support Unit (TSU)

    Knowledge and Experience

    Advanced degree in a drylands agriculture, livestock production, agro-ecology, environment, natural resources management, or resilience program.
    A minimum of 5 years experience in a technical role on an international development program related to food security and nutrition.
    3 or more years experience working in rural economies in the ASAL counties highly required.
    Experience on a USAID-funded program preferred
    Demonstrated expertise and ability to investigate and provide consultative services on a broad range of technical questions and policy issues including natural resource management, sustainable agriculture, extensive livestock production, pastoralism and policy reform.
    Demonstrable familiarity with Kenya’s ASAL, agriculture, livestock and natural resources sectors political and policy environment.
    Proficient analytical skills that demonstrate an understanding of the current concepts, priorities, and issues in program monitoring, data collection, and evaluation.
    Experience in the design or implementation of formative or implementation research with qualitative and quantitative data collection and analysis methodologies required.
    Highly developed written and oral communications skills as well as strong interpersonal communication and team building skills to ensure effective coordination within USAID and effective advocacy of Agency positions externally with both specialist as well as non-specialist audiences.
    Advanced computer skills and experience developing data management systems.
    Team player who takes initiative and is a problem-solver.
    Effective verbal and written communication, multitasking and organizational skills.
    Ability to manage priorities autonomously

    Success Factors
    A successful Climate Smart Agriculture Advisor will be a master trainer with the ability to effectively build capacity across team members and partners. S/he will have demonstrated ability to follow procedures and meet deadlines with flexibility and creativity in planning and problem solving. The Climate Smart Agriculture Advisor will have proven ability to learn quickly, multi-task, prioritize, take initiative and be accountable for results.

  • Contract Director

    Contract Director

    Programme / Department Summary
    Mercy Corps is implementing a multi-year, conflict prevention and stability program funded by the UK Foreign and Commonwealth Office through the Conflict, Stability and Security Fund (CSSF). This program will engage local and national government, local civil society organizations and communities to mitigate conflict and instability in East Africa through support to policy initiatives, community engagement, and support to national civil society organizations. The program will work in Kenya, Tanzania, Ethiopia, Mozambique and Uganda, through strategies adapted to the context and opportunities in each country to advance research, legislation and field implementation of program activities.
    General Position Summary
    The Contract Director will provide overall leadership and oversight for the finance, procurement, travel/logistics, and human resources team under the CREATE program. S/he will empower the operations and finance team while providing quality control to ensure robust, flexible, and adaptive operations to support program activities. The Contract Director must be fluent in compliance matters and help the senior management team ensure the contract is implemented in accordance with contractual requirements, Mercy Corps policies, CSSF regulations, and local laws, across 5 countries. S/he will be responsible for ensuring that staff are familiar with policies and procedures related to finance, procurement, human resources, and take the lead in overseeing the management of the facilities and property related to the CREATE program. S/he will work closely with the Deputy Team Lead who oversees technical programs while reporting to the Team Lead.
    ESSENTIAL JOB FUNCTIONS
    OPERATIONS MANAGEMENT

    Maintain and oversee the workflow processes for operations, finance and grants.
    Review key program protocols, processes and guidance, in conjunction with operations, finance, grant, and Monitoring and Evaluation (M&E) teams, recommending design improvements and efficiencies where needed.
    Ensure activity budgets are developed, led by the Finance and Sub grants Manager in cooperation technical teams, maintaining a master collation of activity budgets that details activity priorities, resource and security needs.
    Oversee responses to internal and external financial/compliance audits.
    Supervise the day-to-day performance of direct reports, ensuring that they understand their roles, coaching them to succeed and providing them with feedback and technical and administrative support that they require in meeting their performance objectives.

    FINANCIAL AND GRANTS MANAGEMENT

    Responsible for the financial management of the CREATE program, including quality controls, cost reporting, forecasting and tracking in collaboration with the Finance and Compliance Director and the Finance and Grants Manager.
    Provide recommendations on the overall financial management and performance of the program and work in close collaboration with Mercy Corps Europe (MCE) team to monitor costs.
    Regularly participate in calls with the MCE and support the maintenance and updating of the program Activity-Based Budget (ABB) and forecast.
    Mitigate project risks and protect the program against fraudulent practices through adherence to the program’s schedule of authorities.
    Ensure strict implementation of a sound internal control system and take appropriate actions against any violation of the system.
    Review Mercy Corps, and sub-contractor invoices prior to submission to CSSF for accuracy.
    Approve payment requests, and review and approve financial vouchers.
    Release bank payments and hold bank signatory authority for the program as well as provide quality control and risk management for finance functions.
    Conduct monthly ABB forecast review.
    Oversee grants team and provide quality control and risk management.
    Review all Request for Applications (RFAs) and liaise with Team Leader, Deputy Team Leader and MCE for approval.
    Draft all Requests for Grant Approval to as required by the contract.

    PROGRAM ADMINISTRATION

    Provide management oversight and quality control for the administrative operations of the program, including procurement, inventory management, and reporting as per the CSSF and Mercy Corps standards.
    Oversee program procurement and review disposition plans in line with annual workplan.
    Review/draft all requests to CSSF for procurement approvals.
    Provide input and support to technical teams on travel, logistics, and quality delivery of country-level initiatives and activities, including training, forums, and other high-visibility events.
    Act as the program’s Security Focal Point, ensuring security plan is updated annually and disseminated to staff. Ensure phone tree is updated.
    Share security alerts with travelers and all staff as appropriate.

    CLIENT COMMUNICATIONS AND REPORTING

    Respond to urgent client requests, including budget scenarios, scope of work development, and other tasks as needed.
    Work with the Finance and Compliance Director and MCE to draft/review CSSF contract deliverables – including Quarterly Financial Report, Inventory and Asset Report, Annual Value Added Tax Report.
    Review and/or prepare regular and ad hoc requests for reports to CSSF, including inventory disposition, local taxes, activity budgets, etc.
    Other duties as assigned

    ORGANIZATIONAL LEARNING

    As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

    Accountability to Beneficiaries

    Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
    Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.

    Supervisory Responsibility:
    The Finance and Grants Manager and Senior Operations Officer (dotted line)
    Accountability
    Reports Directly To: Team Leader
    Works Directly With: Deputy Team Leader, Finance and Compliance Director, Finance and Grants Manager, Program Team, Program Partners and Consortium members
    Knowledge and Experience

    Bachelor’s degree in Finance, Business Administration, Public Administration, Economics or other relevant field. A Masters degree is preferred.
    CPA(K) qualification is required.
    Minimum of twelve (12) years’ experience implementing donor-funded development projects, to include Project Administration, Operations and Procurement.
    Minimum of ten years of supervisory experience and proven ability to manage teams of professionals to produce key results.
    Detailed knowledge of donor rules and regulations, preferably with experience implementing a UK government-funded contract.
    Demonstrated record of results-driven project management and an ability to creatively solve complex organisational issues and foster ownership within teams.
    Strong writing skills and experience in developing budgets, reports and workplans.

    Success Factors
    A successful Contract Director will possess an exemplary professional standard of ethics as well as the willingness and ability to enforce compliance with Mercy Corps’ internal policies and procedures and external regulations. S/he will have excellent communication and interpersonal skills to interact effectively with internal and external stakeholders on sensitive and confidential matters is necessary along with the ability to navigate difficult circumstances with a calm demeanor, in an analytical and methodical manner. A demonstrated ability to multi-task, meet deadlines and process information in support of changing program activities is necessary. A broad understanding of humanitarian and development programs coupled with the ability to analyze financial operational data and clearly present conclusions and recommendations is essential.

  • Ethics and Assurance Manager, Kenya

    Ethics and Assurance Manager, Kenya

    General Position Summary
    The Ethics & Assurance Manager will serve as Mercy Corps Kenya’s focal point for ensuring compliance with Mercy Corps’ Code of Ethics and ethics policies and procedures. He/she will examine, review, and analyze records, reports, financial information and management practices to ensure compliance with laws, regulations and Mercy Corps’ policies and procedures and will investigate potential violations of the Code of Ethics with an emphasis on fraud, corruption, bribery, and human trafficking. The Ethics & Assurance Manager will assist the country management team in developing, implementing and monitoring effective financial and operational controls over activities and offices to mitigate risk.
    Essential Job Responsibilities

    CODE OF ETHICS INCIDENT RESPONSE:

    Following Mercy Corps’ policies and procedures, serve as country focal point for the internal reporting of any allegations of Code of Ethics violations, including fraud, corruption, bribery or human trafficking.
    Maintain the country Corruption Incident Register and liaise with the Headquarters Ethics team, and other teams as needed, in the resolution of all reported incidents.
    As agreed with the Headquarters Ethics department, conduct inquiries and investigations to determine the facts, circumstances and scope of any allegations raised.
    Collect, analyze and document the results of investigations and communicate observations and recommendations with the collaboration of the Country Director and senior management team, as appropriate.
    In coordination with the Headquarters Ethics team and the country management team, assist in the preparation of any final reports to fully document the investigation and resolution of incidents.
    Liaise with program teams in implementing the country Community Accountability Response Mechanism (CARM). Respond to Code of Ethics violation referrals received through the CARM

    CODE OF ETHICS TRAINING AND AWARENESS:

    Assist the country management team with the implementation of new Headquarters or country Code of Ethics policies and procedures, acting as a catalyst for change and acceptance and supporting smooth implementation.
    In coordination with established on-boarding processes, assist with the on-boarding of new country team members to ensure awareness and understanding of Code of Ethics policies. Conduct and/or coordinate regular anti-corruption, fraud prevention and other Code of Ethics trainings for country staff and partners.

    INTERNAL CONTROLS:

    Assist the country management team in determining effective and efficient solutions to operational issues that ensure compliance with Mercy Corps’ policies and donor regulations, mitigate the risk of fraud or corruption, and also facilitate the achievement of program objectives.
    Assist program, operations and finance teams with implementing standard procedures or, as necessary, developing and documenting enhanced procedures for high-risk program activities, in particular those providing a direct financial benefit to participants (e.g. vouchers, cash distributions), requiring high value procurement, or the distribution of in-kind goods.
    In coordination with the country management team and program managers, maintain the country-level Risk Register to identify key risks and document strategies to mitigate these risks. Manage the quarterly update process and ensure communication of action plans.
    In coordination with relevant teams, perform periodic internal control reviews of in-country financial, procurement, human resource, and logistics procedures in both the main country office and field offices.
    In coordination with program and monitoring and evaluation staff, conduct field reviews of program activities to ensure that adequate controls are in place and are functioning properly. Communicate findings and work with the relevant departments to correct weaknesses and improve controls as needed.
    As agreed with the program and finance teams, advise on the development of monitoring plans for partners, including sub-recipients, key vendors and other partners that must adhere to ethics policies. In coordination with relevant teams, perform periodic compliance reviews of partners.
    In coordination with the country management team and HQ Finance, assist with the facilitation, follow-up and resolution of external audit or Mercy Corps Internal Audit findings.
    Perform other related special projects and duties as determined and assigned by management.

    SECURITY

    Ensure compliance with security procedures and policies as determined by country leadership.
    Proactively ensure the well-being of team members and ensure they are aware of policies to help manage insecure environments.

    ORGANIZATIONAL LEARNING
    As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
    Accountability to Beneficiaries
    Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
    Supervisory Responsibility: None
    Accountability
    Reports Directly To: Country Director
    Works Directly With: Headquarters Ethics team (with authority for Code of Ethics reporting and investigation matters), Headquarters internal audit team, country senior management team, Program Directors/Managers, Finance, Compliance and Operations teams, HR Managers, Heads of Field Offices, and all MC Kenya staff.
    Knowledge and Experience

    BA/S University degree in finance, accounting or a related business field is required; and an advanced degree is a plus;
    5 years+ related work experience with a not-for-profit organization implementing international programs;
    Strong background in compliance, systems and internal controls;
    Relevant experience in fraud investigation or auditing, Certified Fraud Examiner (CFE) or Certified Internal Auditor (CIA) or Certified Information Systems Auditor (CISA) designations are strongly preferred.
    Solid understanding of a wide-range of ethics violations, including fraud, corruption and human trafficking in humanitarian and/or development settings;
    Understanding of best practice in ethics management and accountability within INGOs, including best practices for investigations of ethical violations;
    Demonstrated experience in successfully working with administrative and program staff at all organizational levels;
    Solid organizational and research skills with a broad understanding of various program sectors and activities;
    Demonstrated experience in financial and operational data analysis;
    Advanced computer skills in MS Office programs, particularly Excel;
    Fluent written and oral communication in English and Kiswahili.

    Success Factors
    The successful Ethics & Assurance Manager will possess an exemplary professional standard of ethics as well as the willingness and ability to enforce compliance with Mercy Corps’ internal policies and procedures and external regulations. Excellent communication and interpersonal skills to interact effectively with internal and external stakeholders on sensitive and confidential matters is necessary along with the ability to navigate difficult circumstances with a calm demeanor, in an analytical and methodical manner. A demonstrated ability to multi-task, meet deadlines and process information in support of changing program activities is necessary. A broad understanding of humanitarian and development programs coupled with the ability to analyze financial operational data and clearly present conclusions and recommendations is essential.

  • Mercy Corps Ventures Associate

    Mercy Corps Ventures Associate

    Program / Department Summary
    Mercy Corps Ventures (MCV) is the impact investing division of Mercy Corps, a leading global development agency. MCV leverages the global resources and reach of a leading development agency to provide high-impact startups with investment capital, value-added support and catalytic partnerships so they can scale solutions for underserved populations in fragile, frontier markets. We designed our capital and support to help ventures overcome critical barriers, professionalize faster and scale smarter. We are generating a pipeline of impactful, scalable companies that are de-risked and ready for later stage investors – and can bring idle impact investing dollars to the table.
    We’ve closed 20 investments to date across East Africa, West Africa, Latin America, and SE Asia since our founding in 2015. We have two recorded exits, >80% follow-on rate, and aim to close an additional 20+ deals through 2022. The Principal will join MCV at an inflection point with ample opportunity to influence strategy and lead the creation of MCV’s next fund.
    General Position Summary
    The Associate will join Mercy Corps Ventures’ growing Investment Team, and work in conjunction with the Principal and Partner to drive portfolio growth in Latam and Sub-Saharan Africa. He/she will work closely with Mercy Corps’ Regional leadership, field offices, technical teams, and external partners in Latin America and Sub-Saharan Africa to identify, evaluate, invest in and provide ongoing advisory to early stage companies that enter the investment portfolio. The role will be highly entrepreneurial, spanning emerging market venture investing, portfolio management, and entrepreneurship, with a focus on cutting edge digital tech.
    The successful candidate will be expected to lead all aspects of the investment process alongside the Principal and Partner Responsibilities include sourcing, due diligence, general market / ecosystem analysis, and post-investment technical support (as needed / demanded). He/she will be a proactive and natural networker, able to identify promising deals early and build a deep pipeline of investable opportunities.
    The Associate will work closely with local venture ecosystems in MCV target countries in Sub-Saharan Africa, where we expect to close ~15 additional investments by mid-2022. The goal is not only to invest in successful for-profit startups, but also to demonstrate that pioneering social entrepreneurs in partnership with Mercy Corps offer a new, effective pathway to achieve social impact at scale.
    Essential Job Responsibilities
    VENTURE INVESTMENT

    Foster strong relationships and strategic partnerships with incubators, accelerators, peer investors and other ecosystem actors throughout MCV target geographies, particularly in East and West Africa
    Develop a pipeline of potential investments that meet the MCV’s investment theses and criteria
    Work with field and program leadership to identify Mercy Corps programming, expertise and/or partnerships that would both add value to and benefit from linkages to entrepreneurial solutions
    Provide critical investment analysis and support throughout the deal cycle
    Assist and coordinate deal closing processes, including local legal due diligence, definitive document development, and any other regulatory requirements.

    POST-INVESTMENT SUPPORT

    In conjunction with the Head of Venture Growth, provide technical advisory / support to portfolio companies
    Actively identify and foster linkages between Mercy Corps field offices and portfolio companies that are mutually-beneficial
    Play a key role in identifying partnership opportunities and cultivating relationships with investors for follow-on funding or co-investment capital as ventures mature
    Be a hands-on player to fill any necessary gaps in enabling new investments to succeed

    THOUGHT LEADERSHIP & AGENCY REPRESENTATION

    Maintain strong relationships with social entrepreneurs, impact investment funds, accelerators, and other ecosystem actors in order to provide our ventures and Mercy Corps teams with resources and opportunities
    Proactively develop knowledge resources and thought leadership, including preparation of documents on investment status and lessons for the industry
    Represent MCV publicly at conferences, events, and working groups as needed.

    SECURITY

    Ensure compliance with security procedures and policies as determined by country leadership
    Proactively ensure that team members operate in a secure environment and are aware of policies

    ORGANIZATIONAL LEARNING

    As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves

    ACCOUNTABILITY TO PARTNERS

    Mercy Corps team members are expected to support all efforts toward accountability, specifically to our partners and to international standards guiding international relief and development work, while actively engaging participant communities as equal partners in the design, monitoring and evaluation of our field projects

    Supervisory Responsibility
    N/A
    Accountability

    Reports Directly To: Partner, Mercy Corps Ventures
    Works Directly With: Mercy Corps Ventures Team

    Knowledge and Experience

    3 to 5 years of relevant investment, management consulting and/or start-up experience (preference for candidates that have experience in emerging markets)
    Acute business acumen and a fundamental grasp of the venture capital model (prior investment experience strongly preferred)
    Strong and diverse toolkit – equally able to build a financial model from scratch for a startup in Jakarta, compile a comparative analysis of digital wallets in West Africa, or map out the artisanal mining value chain in DRC.
    Natural networker with the ability to quickly understand a context and develop an unmatched network of contacts (investors, angels, accelerators, talent, startups)
    Domain expertise in financial services, financial inclusion, fintech, agriculture / agtech, and/or crypto technologies
    Excellent problem-solving skills and ability to get things done
    Strong strategic thinking skills. Able to navigate complex environments and develop a clear, focused, and ambitious vision
    A team-oriented, “low-ego” individual who works collaboratively in a high-performance environment; just as comfortable strategizing in a boardroom with the C-team of a startup as chatting with a smallholder farmer customer in Northern Ghana
    Fluent in written and spoken English (French is a plus)

    Success Factors
    The ideal candidate will have innate business acumen with the ability to quickly discern whether an investment opportunity is worthwhile and impactful. He/she is a confident and superb networker with the talent to quickly understand a new ecosystem and build relationships with entrepreneurs, management teams, industry analysts, other investors and service providers. They will have experience investing in, consulting for and/or growing innovative companies, as well as a demonstrated commitment to social impact. They will have the desire and ability to play an impactful role in a highly collaborative, dynamic, mission-driven and team-oriented culture.
    Living Conditions / Environmental Conditions
    The position location is flexible and can include one of the locations listed below. The role will require significant international travel throughout West and East Africa. Candidates must hold authorization to work in base location and work permit cannot be provided or facilitated by Mercy Corps.
    USA: Washington DC
    UK / Europe: London, The Hague
    Sub-Saharan Africa: Nairobi, Kenya; Kampala, Uganda; Lagos, Nigeria
    Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a short-term assignment or trip to country offices. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps’ policies, procedures, and values at all times and in all Mercy Corps locations.
    Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.
    Application Recommendation Please submit your CV and cover letter.

  • Operations Intern

    Operations Intern

    GENERAL POSITION SUMMARY: The Operations intern will support the work of administration and operation functions of the AgriFin Program Office in Nairobi. Working closely with Program, Operations and Finance, the Operations intern is instrumental in supporting program activities through his/her services. The intern will work under the supervision of the MercyCorps Senior Manager, Operations and HR
    INTERNSHIP ASSIGNMENT RESPONSIBILITIES:

    Coordinate and maintain current all work permits, visas and other documentation for Mercy Corps expatriate employees and visitors
    Compiles documents required for processing payments and prepares payments requests
    Participate in tender processes as facilitator when required and in preparation of the tender analysis documents
    Ensure contracts are well tracked and renewed on time through the use of the contract database
    Establish and maintain a proper filing system for operations documents
    Assists with review and compiling of timesheets and management of the leave database

    LEARNING OBJECTIVES:
    The intern will:

    Gain experience in Administrative and office operations processes
    Gain experience in Multi-tasking and Time management

    REPORTS DIRECTLY TO: Senior Manager Operations and HR
    SUPERVISORY RESPONSIBILITY: None
    WORKS DIRECTLY WITH: Finance and Program Team
    KNOWLEDGE AND EXPERIENCE:

    A bachelor’s degree in Business Administration, finance or related field

    SUCCESS FACTORS: The ideal candidate will have a strong curiosity for understanding. S/he will be an excellent communicator, multi-tasker, and able to work in ambiguous situations. S/he will be a tolerant and flexible individual able to work in difficult and stressful environments and follow procedures. S/he will be a team-player with a positive attitude toward problem solving and conflict resolution. The successful candidate will be focused on team-building; be a strategic thinker, have strong skills in project management and maintain a sense of humor.
    Mercy Corps interns and volunteers represent the agency both during and outside of work hours and are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues

  • Field Director

    Field Director

    Program / Department Summary
    USAID’s Office of Food for Peace recently awarded funding to a Mercy Corps-led consortium of Kenyan and international partners for a 5-year Development Food Security Activity (DFSA) in Turkana and Samburu counties. Through a phased approach that emphasizes evidence gap analysis, as well as partnership, learning, and co-creation with government, civil society, communities, and the private sector, this program aims to drive sustained reductions in acute malnutrition in both counties. Mercy Corps’ NAWIRI consortium brings together the global leadership, research capacity, technical expertise, and implementation experience necessary to partner with local institutions to test, adapt, and scale evidence-based solutions. The program requires a robust county-centered design with government leadership, active engagement from communities, the private sector, and civil society. Together we will sustainably reduce persistent acute malnutrition for vulnerable populations in Turkana and Samburu counties.
    General Position Summary
    The Field Director will promote a culture of collaboration, learning and adaptation amongs Mercy Corps staff, partner organizations, county government and a variety of other stakeholders that are committed to reducing acute malnutrition. S/he will ensure integration between diverse program activities and the continual refinement of our approach based on evidence of what works. The Field Director will build collaborative relationships with county government, Civil Society Organizations (CSOs), the private sector and other key stakeholders to ensure efficient program implementation and shared ownership of the program as well as its results. S/he will be the primary program representative to donors, relevant government entities, partners, other implementers and stakeholders in the field.
    Essential Job Responsibilities
    Strategy, Leadership and Representation

    Communicate a clear vision of the complex program to county team members and other stakeholders that translates into concrete program design and incorporates learning.
    Represent Mercy Corps and the program at the highest levels of county government; maintaining productive relationships with internal and external constituents such as private sector partners, county government, civil society, communities, and other stakeholders.
    Lead county level planning processes and provide strategic updates in collaboration with technical leads.
    Ensure that all program activities are tightly integrated at the county level and are responsive to the overall vision for the program – in close collaboration with the Nairobi-based technical leads.
    Continuously monitors program performance, and in coordination with the Deputy Chief of Party (DCoP), generates and evaluates alternative solutions and makes effective and timely decisions.

    Team Management

    Promote a culture of learning, systems thinking, and critical analysis. Create a working environment in which sharing of successes and failures is encouraged and capitalized through learning to establish mechanisms that ensure informed adaptive actions.
    Create a work environment of mutual respect that attracts motivated, skilled and effective team members and enables them individually and collectively to strive to achieve excellence.
    Supervise, provide leadership, mentor and build the capacity of direct reports, including through individualized professional development plans.
    Assist in connecting research results and best practices in Monitoring &Evaluation (M&E) to ensure that information and knowledge is accessible to all staff and partners.
    Hire, onboard and lead team members to be positioned for success.
    Coordinate county-level NAWIRI staff and oversee the timely development and submission of quality program reports, workplans and budgets.

    Program Management

    Provide leadership and oversight that helps inform and improve program outcomes and county level results.
    Lead in the principles, methods or tools for developing, scheduling, coordinating, and managing program activities and resources – including monitoring and inspecting costs, work, staff and consultant performance.
    Oversee daily office and program activities by ensuring program staff are following work plans as assigned by respective team leaders.
    Serve as a resource for program staff and input into activity design, evidence-based programming, M&E plans, and impact assessments.
    Support internal and external reviews and lead the analysis of findings, with a strong emphasis on learning.
    Ensure adherence to Mercy Corps (MC) administrative procedures by support and program staff.
    Work daily with support staff that is Operations, Finance and Human Resources departments to ensure proper support functions and compliance with MC and donor policies.
    Work daily with program staff and receive regular updates of program activities to ensure activities are on schedule.
    Conduct daily meetings and receive routine reports from support functions, as per MC policies, and facilitate linkages to programming.

    Security

    Ensure compliance with security procedures and policies as determined by country leadership.
    Proactively ensure that team members operate in a secure environment and are both abiding by and aware of policies.
    Represent Mercy Corps as required with local governments and authorities for security meetings/briefings.
    Assist the Chief of Party (CoP) and DCoP in developing strategies to continue work in times of heightened security.

    Organizational Learning

    As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

    Accountability to Beneficiaries

    Mercy Corps team members are expected to support all efforts toward accountability, specificallyto our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
    Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.

    Supervisory Responsibility
    Mercy Corps NAWIRI Program staff in the county includes an M&E/ Community Accountability Reporting Mechanism (CARM) Officer, Senior Livelihoods Officer, Government Engagement Manager, Gender and Social Change Officers, Social Protection/Resource Transfer Officer, Operations Officer and Finance Officer – as well as staff from local partner, Caritas, for WASH activities.
    Accountability
    Reports Directly To: Deputy Chief of Party
    Works Directly With: Deputy Chief of Party, Chief of Party, Mercy Corps NAWIRI Program staff, Nairobi-based Technical Leads, Consortia and Partner Organizations.
    Knowledge and Experience

    Bachelor’s degree in a relevant field; an advanced degree is preferred
    At least 6 years’ work experience with 3 years field experience managing diverse multi-sector, multi-partner programs and teams (familiarity with nutrition programming preferred).
    Proven experience managing a large team with programmatic and operational functions.
    Deep familiarity with the local context in the Arid and Semi-Arid Lands (ASALs).
    Direct experience in Turkana preferred.
    Demonstrated ability and/or appetite to demand evidence and translate it into practice.
    Demonstrated ability working with policymakers/practitioners on translating evidence into practice.
    Strong writing skills with ability to analyze and consolidate information into succinct and timely reports.
    Highly proficient in English verbal and written skills; additional knowledge of local Turkana dialect preferred.

    Success Factors
    A successful Field Director will be an innovative and visionary leader with the ability to nurture a culture of systems thinking, learning, and adaptation across diverse and multi-sector teams and partners. S/he will be a skilled mediator, with demonstrated experience in resolving conflict between parties and helping mitigate and overcome challenges common within consortia. The Field Director will have the ability to work independently while being a strong team player and continuously seek solutions and see the big picture. S/he will be a skillful facilitator of workshops and multiple stakeholder meetings.
    Travel Required
    Yes.

  • Operations Officer Senior Operations Officer

    Operations Officer Senior Operations Officer

    Location: Mombasa, Kenya
    Program / Department Summary: Mercy Corps is implementing a multi-year, 12 million GBP Preventing Violent Extremism (PVE) program funded by the UK Foreign and Commonwealth Office through the Conflict, Stability and Security Fund (CSSF).
    This program will engage local and national government, local civil society organizations and communities to mitigate the drivers, enablers and narratives of violent extremism in East Africa through support to policy initiatives, community engagement, and support to national civil society organizations in order to prevent the recruitment of vulnerable individuals by violent extremist organizations.
    The program will work in Kenya, Tanzania, Ethiopia, Mozambique and Uganda, through strategies adapted to the context and opportunities in each country to advance research, legislation and field implementation of programme activities.
    The Operations Department is committed to implementing and maintaining the highest standards of efficiency and integrity in the operations functions.
    The overriding objective for all administration and logistics operations is the prompt and effective provision of support services to Mercy Corps’ beneficiary populations in compliance with donor specifications.
    General Position Summary: The Operations Officer will provide logistical and administrative support to the program during the program implementation period. The support role of the Officer will be program focused, but not limited to Kenya. S/he will also be expected to provide administrative and logistical support to other countries where the program is operating on a need basis and as requested by the supervisor.
    Essential Job Responsibilities:
    1. Fleet Management

    Manage the organization’s and rented vehicles, ensuring that all are safe and road-worthy, have proper on-board vehicle documentation, and separate vehicle files.
    Track vehicle log-sheets and compile on a monthly for submission.
    Schedule vehicle use to meet programmatic and operational needs by maintaining vehicle daily movement board.
    Oversee and ensure proper use of the vehicles by overseeing fuel consumption, purchase and tracking including coordination with filling station(s).
    Organize regular service schedules for vehicles, maintain service schedule files and ensure major repairs are done in a timely manner.
    Track vehicle expenses and file monthly vehicle consumables sheet for each vehicle.
    Ensure regular vehicle communications and ensure security measures for vehicles such as parking, storage of keys, emergency supplies.
    Responsible for oversight of vehicle rentals including tracking of leases and payments.
    Support the program with the required logistics information including costs, availability of products etc.
    Collect Vehicle Service Requests from driver(s) and submit for approval.
    Ensure that all vehicles are safe and road-worthy and organize regular, timely service schedules for vehicles and maintaining service schedule files.
    Ensure that security incident reports are completed and filed (if related to vehicles).

    2.Procurement

    Daily coordination of the program’s procurement activities and assist staff with procurement activities as required.
    Procure requested program support items in a timely manner, ensuring that Mercy Corps procurement procedures are followed.
    Assist staff as needed in creating clear and understandable Purchase Requests (PRs) and other documentation.
    Collect quotations and bids from vendors as per Mercy Corps policies and procedures, support as required in convening bids and quotes evaluation committee meetings and Quotation Analysis and bid evaluation documentation as necessary.
    Prepare contracts and Local Purchase Orders as per MC formats and templates.
    Coordinate procurement needs requests received in liaison with the operations team to ensure segregation of duties is upheld as stipulated in Field Procurement Policies and Procedures.
    Assist as needed in training staff on MC procurement policies and formats.
    Update and submit monthly PR master list as required.
    Track preferred supplier agreements and other service contracts.

    3. Administration

    Allocate MC owned mobile phones and data modems including timely settlement of bills.
    Coordinate stationary and office supplies.
    Ensure proper management and coordination of staff travel arrangements including transport and security.
    Establish and maintain appropriate filing systems for office correspondence.
    Provide the Program team with logistical support in organizing project related workshops and meetings and any other necessary preparations.
    Manage and update inventory and stock list in the Mombasa office.
    Organize the program’s operations files and keep them updated as needed.
    Coordinate with the landlord of the Mombasa office to ensure that the building is well maintained and that leasing documents are in order.
    Ensure that the office portrays a professional image.

    4. Asset Management

    Monitor and implement asset tracking system including use of asset tags, movement of assets, disposal of assets and update asset registry both manually and electronically including proper registration and issuance of newly purchased assets in the field office.

    5. Security

    Inform staff about security situations in the area, coordinate with local authorities and other agencies on security related issues and provide appropriate advice to the staff and in particular, the management team.
    In cooperation with the security focal and programs lead, support in regular review of the Coast region security management plan and updating of Standard operating procedures.
    Ensure incident and accident reporting is conducted as necessary – this includes completion of incident report forms, informing necessary actors of incidents and maintaining incident report files. Meet regularly with Head of Office to share necessary information.
    Provide regular briefings/trainings to national staff on preventative security measures and conduct in the MC office. Ensure safety and security protocols are communicated to the team and visitors including any potential security threats.
    Ensure that all necessary measures are taken to provide MC employees and visitors with a safe working environment as detailed in existing guidelines, including ensuring that fire safety regulations and procedures are in place adhered to in the Mombasa office.
    Monitor the general security situation in project implementation areas and produce regular bi-weekly written reports on the project sites based on the current information available.
    Ensure program team members comply to the Field security policies including security Standard Operating Procedures (SoPs)/protocols.

    Supervisory Responsibility:

    Driver and Office Assistant

    Accountability

    Reports Directly To: Senior Operations Officer with dotted line to Mombasa based Head of Office.
    Works Directly With: The Program team, Finance team, Operations Team and implementing partner organizations

    Knowledge and Experience

    A Bachelor’s Degree in Business Management or a related discipline.
    Professional qualification and certification in Procurement and Supply Chain from a recognized institution is an added advantage.
    Minimum of 3 years relevant experience in operational coordination and support functions with an International Non-Governmental Organization.
    Demonstrated hands on application of procurement process and procedures.
    Excellent negotiation, representation, skills and the ability to work comfortably with an ethnically diverse staff.
    Excellent verbal and written communication skills.
    Demonstrated attention to detail, ability to multitask, follow procedures, meet deadlines and work independently and cooperatively with team members.
    Willingness to learn Mercy Corps systems and procedures is required.

    Success Factors: A successful Operations Officer will have the ability to work as part of a team to coordinate with program staff and simultaneously on multiple tasks. S/he will maintain high integrity in performing assigned responsibilities and act as the intermediary between program and operations staff to ensure smooth process flow.

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  • Regional Resilience Advisor – East Africa

    Regional Resilience Advisor – East Africa

    Program Department / SummaryAcross eastern and southern Africa, Mercy Corps is a recognized leader in resilience. Our innovative programming and commitment to growing evidence and learning on what works for building resilience in fragile and complex environments are widely recognized by donors and policy makers for solutions that have lasting impact. Mercy Corps recognizes that the interconnected and complex shocks and stresses affecting the East Africa region, especially in the Horn of Africa, must be met with sophisticated approaches that span sectors and strategically bridge all forms of aid. With a distinct agency-wide resilience framework, global expertise in resilience measurement and research, and our Africa Regional Resilience Hub, Mercy Corps is well placed to work differently and play a meaningful role in supporting and growing the capacities of people, institutions and systems across eastern and southern Africa to achieve and maintain long-term wellbeing through a comprehensive resilience approach.General Position SummaryReporting to the Africa Regional Resilience Director, and working closely with program teams, Country Directors as well as regional and global technical team members, the Regional Resilience Advisor will support Mercy Corps’ resilience portfolio in the Horn of Africa and other countries in eastern and southern Africa. S/he will collaborate closely with country teams to advance program and country-level resilience objectives through dedicated support on a portfolio of resilience-focused programming and strategic initiatives focused on building resilience in fragile and complex crisis contexts, while contributing to expanding and advancing Mercy Corps’ regional resilience program platform and influence through supporting thought leadership, representation and program development.The Regional Resilience Advisor (RRA) will focus primarily on strengthening technical capacity and supporting programming in Zimbabwe, Somalia, Sudan, Kenya and Ethiopia, where a great deal of work is underway and learning is relevant for the broader region. Programming under the RRA’s portfolio includes the application of resilience in a number of sectors, such as market systems development for agricultural systems, urban/rural livelihoods and economic recovery; food and nutrition security; natural resource management and climate change adaptation; peacebuilding; gender and social inclusion and other sectors. The role also includes a significant focus on supporting cutting-edge programming that oversees the application of a resilience approach for coordinating a shared agenda for collective learning, capacity building and cross-stakeholder strategy and coordination, including on the humanitarian/development/peacebuilding nexus. The RRA will provide strategic program support on critical assessment, design and learning processes at different phases of the program cycle; coordinate and implement capacity building for teams working on resilience in fragile contexts across the region; guide evidence generation, synthesis and dissemination to advance learning; and provide technical expertise on strategic program development.Essential Job FunctionsPROGRAM QUALITY, TECHNICAL SUPPORT AND CAPACITY BUILDING (65%)

    Provide technical support and mentoring to program managers and team members in ensuring high-quality, impactful implementation in resilience, documentation of technical strategies and learning, and taking initiatives to scale.
    Design and deliver technical support and mentoring to program managers and team members throughout the program cycle and especially at critical program milestones to embed a strong resilience approach in programming, including: conducting risk and resilience assessments and analysis; refining program logic to incorporate resilience; designing interventions and activities that build resilience at household, community and systems-levels; and supporting workplan development to facilitate a resilience approach to implementation.
    Review programs’ technical approaches and implementation strategies and develop customized recommendations to integrate resilience.
    Lead development and/or coordinate development of strategic resilience-related program management tools and documents as required.
    Work closely with program managers, key program/country/regional technical representatives and Monitoring, Evaluation & Learning (MEL) staff to develop and strengthen systems for resilience-informed learning and adaptive management, including by designing and facilitating review and reflection processes, facilitating processes for program redesign to strengthen cross-sector integration, layering and sequencing, and supporting linkages to programs’ resilience measurement strategies.
    Work closely with country leaders and program managers to identify and set team and partner capacity-building priorities.
    Adapt and develop context and program-specific guidance, tools and trainings, and connect teams to critical information that will improve resilience knowledge and advance the integration of resilience-thinking and action to improve program performance and achieve results.
    Coordinate and deliver tailored capacity building support visits and training workshops.
    Identify and coordinate internal and external support required.
    Keep abreast of new thinking, research and innovations in resilience and synthesize and regularly communicate findings for country teams.

     
    REGIONAL LEARNING, THOUGHT LEADERSHIP AND REPRESENTATION (20%)

    Drive a culture of learning between programs, countries and technical teams through consistent sharing of evidence-based best practices and lessons learned.
    Coordinate with country programs and support program managers to develop research and learning agendas identifying opportunities for Mercy Corps to professionally instigate, document and promote best practices and lessons learned that respond to the priority topics.
    Support country, regional and HQ teams with resilience-related research initiatives, and create and disseminate learning and advocacy documents that demonstrate our programs’ impact, innovation and influence on resilience.
    Facilitate cross-region resilience learning groups to expand and deepen capacity and exchange across Mercy Corps teams and promote country teams’ work within the organization.
    Contribute to regional resilience knowledge management and communications and to raising our external profile regionally, regularly sharing out findings and updates through appropriate internal and external channels.
    Represent Mercy Corps in appropriate learning and policy forums. Support country teams to identify and participate in opportunities for external representation and thought leadership.
    Facilitate information flow to Resource Development, Policy and Advocacy and regional and technical teams to drive our positioning and increase external visibility in resilience.

     
    STRATEGIC PROGRAM DEVELOPMENT (15%)

    Working closely with country teams, develop or support high quality concept notes and proposals to increase funding for resilience programs.
    Source and document new ideas and innovations from within country programs, private sector partners, researcher and academics and link them with appropriate implementing partners and funding sources to begin to scale up ideas that are proven in programs.
    Lead and/or support risk and resilience assessments and analysis processes for strategic prepositioning for new programming. Embed resilience into other sectoral proposal design assessment tools.

     
    ORGANIZATIONAL LEARNINGAs part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve – we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.ACCOUNTABILITY TO PARTICIPANTSMercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.Supervisory Responsibility: NoneAccountabilityReports Directly To: Regional Resilience Director – Africa.Works Directly With: Country Directors/Directors of Program; program managers and country program teams; regional and HQ technical staff; Resilience TSUKnowledge And Experience

    Masters in International Development or relevant field,
    Three to five years’ experience in program design, implementation, and/or monitoring, evaluation, learning in East Africa.
    Knowledge and experience in multiple priority sectors, such as: food and nutrition security; agricultural systems and livelihoods; market systems development; climate change adaptation; natural resource management; peacebuilding.
    Experience in international development and humanitarian assistance in East Africa is strongly preferred.
    Thorough understanding of resilience thinking and systems approaches required. Demonstrated experience with the application of a resilience approach in fragile contexts required. Understanding of Mercy Corps’ approach to resilience a plus.
    Demonstrated experience designing new programming and contributing to winning proposals.
    Demonstrated ability to design and facilitate complex assessment processes to translate information and analysis for program use.
    Demonstrated ability to use research and M&E to improve program learning and adaptive management.
    Strong representation, networking and facilitation skills necessary.
    Proven ability to synthesize and communicate complex subjects/topics effectively to multi-stakeholder groups.
    Demonstrated ability to transfer knowledge to diverse adult audiences through training, mentoring, and other formal and non-formal methods.
    Ability to work both independently and collaboratively with a diverse, geographically spread team.

     
    Success FactorsThe successful candidate will apply a strong combination of program leadership and relationship-building abilities with an outstanding ability to work independently and contribute to innovation, influence and impact across a set of complex contexts and multi-sector programs. Deep curiosity, commitment and openness to new practices, concepts, ideas and change for continuous improvement will serve the candidate well. Flexibility and public relations skills are integral success factors in this position.The successful Advisor will have a sincere interest to see big picture trends through various systems lenses, and roll up his/her sleeves to put theory into practice in partnership with program teams. S/he will have interest and ability to travel and work in remote environments and awareness of and sensitivity to multicultural international development/humanitarian work. Finally, s/he will have an ability to train and facilitate dialogue among a diverse group of individuals with various skill sets and working styles through innovative capacity building and facilitative techniques.Living Conditions/Environmental ConditionsThe position is based in Harare, Zimbabwe or Nairobi, Kenya or other East Africa locations of Mercy Corps. It requires frequent travel (approximately 35%-40%) to multiple project sites, at times over extended periods (2-3 weeks). When in the field the team member will need to able to work in remote settings and possibly over weekends and/or evening as required by the schedule. In the region, secure residences are available and public services (water, electricity, healthcare) are adequate. This is an accompanied post with international schooling available for children.Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.