Jobs Kenya

Website: Website https://www.liquidtelecom.com/

  • Regional Head of IT – East Africa Business Analyst

    Regional Head of IT – East Africa Business Analyst

    ROLE OVERVIEW
     
    Reporting to the Regional CEO with a dotted line to the Group CIO, the EA Region Head of IT will manage the IT function within East Africa.

    The incumbent will oversee timely delivery of all IT projects, within set budget and quality standard. He or she will be responsible for directing and managing the design, planning, coordination, implementation and maintenance of the existing and new technology to ensure that the region leads the Technology Industry in line with the set approved standards.
    The EA Region Head of IT will supervise the IT Manager- Liquid Telecom Kenya IT Infrastructure and Desktop Technician Liquid Telecom Uganda; IT Support Liquid Telecom Tanzania; IT Support Liquid Telecom Rwanda & IT Support Zanlink.
    KEY RESPONSIBILITIES

    Executive Business Engagement & Accountability

    Developing the regional IT plan into operational execution plans, objectives and monitoring mechanisms to ensure that the plan is under execution while being closely monitored for success.
    Managing various Opco IT priorities concurrently while delivering on the business as usual requirements of the region.
    Operationalizing the complexities of the Regional IT operating model to focus on quarterly and annual objectives for EA.
     Gathering and managing IT Regional requirements and ensure these are represented in the Group IT plan as an active member of both Regional and Group IT management teams.
     Developing the necessary plans to ensure that the regional and OpCo IT teams meets agreed goals and objectives.

    Information Communications Technology & Digital Transformation Plan

    Participating in the identification, developing and cascading down of the strategic plan for the Region within IT.
    Driving IT innovation, value and performance through technology and operations governance
    Identifying strategic partnerships to support the Information Technology Plan
    Analyzing and identifying functional risks and security threats and developing mitigating plans to address these.
    Contributing to the development of the consolidated Annual Operating Plan for IT in the Region,
    Preparing the IT CAPEX and IT OPEX budget for the Regional IT Department and submits to the GCIO RCEO, and RCFO for approval
    Monitoring the IT CAPEX and IT OPEX budget for the Regional IT Department monthly and submits a variance report to the GCIO and RCEO.

    IT Project Management

    Coordination of the planning, development and execution of projects and their interdependencies by building integrated plans, communication plans, risk logs for all projects.
    Effectively managing, communicating and ascertaining agreement on the project scope for IT Projects. Manage changes to the project scope throughput the project lifecycle.
    Tracking and managing project requirements during the project lifecycle and incorporate changes to requirements through an established change management process
    Developing and implementing the governance framework for all projects which include post implementation review for the region.
    Ensuring all projects are managed and executed as per the EAR Project Management Methodology
    Accurately identifying and escalating project risks, issues and any unresolved issues via the Project Escalation Channel.

    IT Service Development

    Driving, developing and managing the IT architecture, products and services detailed below in conjunction with the Senior Manager, Service Development.
    Ensuring the development of the IT Systems that drive and manage the business processes (such as billing) through EAR or through external partnerships.
    Ensures solution quality assurance and checks are conducted prior to signing off IT Systems development and projects
    Planning software release and changes to ensure IT System stability and align with the Business roll out, such as the launch of new products.

    IT Service Management and Operations

    Driving adoption of the EAR IT architecture, products and services in line with the Customer experience and relationships.
    Reviewing and managing the weekly systems availability, service usage/utilization/activity reports and performance reports and recommending interventions where necessary.
    Ensuring that software and hardware capacity requirements are economically sound and are aligned to the business needs of EAR.
    Engaging suppliers for the planning, designing, procurement and implementation of Information services applications, Service Level Agreements (SLA) is in line with policies and procedures;
    Oversees the development and maintenance of Access Rights controls for Vendors on IT infrastructure.

    Information Security and Controls

    Work with the Group Head of Information Security designs, develops, reviews and updates Information Security Policies, Processes and Systems which ensure the protection of the Customers’ electronic data.
    Ensure compliance to the IT risk register, audit findings and takes appropriate action if there is non-adherence.
    Implement and enforce IT Security Controls within the region.

    QUALIFICATIONS
    The ideal candidate must possess the following:

    Bachelor’s Degree in Information Systems or Equivalent
    MBA or Master’s Degree in ICT or Equivalent

    EXPERIENCE

    10-12 years’ Telecommunication or ICT experience.
    At least 8 years’ experience at a Senior Management Level in a Telecommunications or ICT field.

    KNOWLEDGE AREAS

    Knowledge of IT Systems Architecture and Solutions, technology services management and operations.
    Knowledge of CRM data and database systems, information security and controls

    SKILLS

    Ability to ensure the development of the IT Teams in the current and advanced technology skills to enable the achievement of Departmental goals and targets.
    Able to plan 3-5 years ahead and drill down to annual planning.
    Commercial acumen and demonstration a successful record of accomplishing goals.
    Excellent verbal and written communication skills.
    Project management skills
    Ability to analyze and solve problems reaching a logical decision.
    Able to lead and manage the Technology Department, Partnerships, users and stakeholders in the understanding and application of the existing and new technology.

    We would like to highly encourage all internal and external applicants who qualify to apply for this exciting opportunity to apply.

    go to method of application »

  • Chief Marketing Officer Cloud Channel Account Manager

    Chief Marketing Officer Cloud Channel Account Manager

    Job description
    Role overview
    The Chief Marketing Officer will be responsible for planning, developing, implementing and monitoring the overall business marketing strategy including online marketing while creating innovative marketing strategies that will build our brand, leading to increased awareness, relevance for each segment and respect among our target audience. Leading as an experienced marketer able to lead and drive marketing and branding efforts to increase aggressive awareness and growth targets with a passion for meaningful social change whilst ensuring innovative campaigns across the broad spectrum of today’s marketing channels

    Marketing and Media Management
    Develop Marketing Strategies including planning and leading marketing efforts, communicating the marketing plans to those involved, and building awareness and positioning for our company’s brands.
    Crafting strategy for the Marketing team, including:
    Digital – Online
    Advertising
    Communications
    Creative
    Prepare annual marketing plan and budget to support this
    Lead, Set, monitor and report on team goals
    Work in conjunction with PR and Communications to make sure we are delivering one consistent message
    Deliver reports on marketing activity for the board
    Analyse consumer behaviour and determine customer personas
    Deliver quality leads to the sales team
    Run weekly work in progress meetings with the marketing team and solve any issues or roadblocks
    Work closely with the product team to develop a Go to Market strategy and communication plan for new product introductions
    For large group events, travel to be on-site to supervise marketing execution
    Digital marketing managemen
    lead the digital marketing/online, the creation and initiation of digital campaigns and the rest of the digital channels used
    lead the Formulation and execute the digital marketing strategy as set out in the overall marketing plan
    Develop and manage the digital marketing budget
    Lead with oversight on all of the group’s online assets and help the team deliver against the marketing plan
    Monitor all marketing campaigns ensuring the correct branding is used and links are tracked
    Review new technologies and keep the company at the forefront of developments in digital marketing
    Review the market’s strategies to ensure the correct tactics are being followed
    Ensure each of the markets are fully supported, offering advice and guidance on best practice techniques
    Brand Management
    Build the Liquid Telecom brand, act as brand guardian and maintain responsibility for clear brand hierarchy, as well as execution of brand across all channels
    Ensure that branding is consistent across all advertising and campaigns for all brand under the Liquid Telecom Group
    Liquid Business
    Liquid Home
    Liquid Digital
    Work with external agencies and ensure they work within the Liquid corporate identity
    Grow audience across all touchpoints channels: including digital, social, online, website, physical events etc
    Act as contact point for DX/CX within Marketing. Share information on the progression of Projects within the marketing team
    Work with the Innovation department on the branding of partnerships and other initiatives that are support by the Liquid Telecom brands
    Work collaboratively with other departments to ensure campaigns achieve company goals and to improve data quality, reporting, and segmentation
    Ensure website tracking is in place and online leads can be attributed to a digital activity and Manage market’s request for web development work

    Marketing Budget Creation and management

    Create yearly marketing budget
    Ensure all signed purchase orders fit with the planned budget
    Reconciliation of budget and submit to finance for sign off
    Adjust and reconfigure marketing budget to changing business needs

    Artwork design and creation

    Lead the Creation of the master artwork for all new campaigns
    Tailor all artwork for all opcos and brands
    Deliver final print artwork to the requested specification and expected quality
    Create artwork for the branding of our buildings and office spaces
    Work with the product team to develop and create required material to launch and support all products through the creation and sales process
    Work with Artworker to make sure sharing of all material and best practice

    OpCo Support:

    Liaise with OpCo Marketing leads to support on the ground activities
    Respond to OpCo requests for advice on campaigns or materials
    Review quality of proposed locally produced materials for all brands under the Liquid Telecom Group
    Produce stationary centrally for local OpCo’s
    Adapt complete current campaign material for OpCo use

    Key Decisions:

    Decides on the Group marketing plan and budget to support this
    Decides on the team needed to deliver the marketing plan
    Decides on what activities are need to deliver the marketing plan
    Decides on the look and feel of the brand
    Decides on how all marketing material is implemented in all opcos
    Decides on when external specialists are needed to support the delivery of the marketing plan

    Accountable for:

    Accountable for delivery of the Marketing plan
    Accountable for the use of the marketing budget and ensuring no overspend
    Accountable for the motivation and output of the marketing team
    Accountable for the well being of the marketing team
    Accountable for delivering quality leads to the sales teams
    Accountable for consistency and look or all messaging and branding
    Accountable for the condition and operation of the London office premises

    Formal Qualifications Required

    BSc or MSc in Marketing or Business management
    Marketing credentials (CIM)
    Project management qualification

    Role Related Experience Required

    Marketing experience at a senior level looking after a region – 10+ years
    Experience of digital advertising – 5+ years
    Experience in Technology and/or Telecommunication industry – 2+ years

    Role Related Knowledge Required

    Strategy planning, project management and reporting
    Leadership and team management skills
    In depth knowledge of Telecoms sector
    In depth Knowledge of Africa

    Role Related Skills/Competencies Required

    Excellent written and oral interpersonal skills
    Ability to work under pressure
    Ability to multi task and on multiple items at the same time
    Show leadership and lead by example
    An excellent eye for detail and not settle for “that will do”
    Ability to adapt to new challenges
    Be a team player and approachable at all times
    Ability to work with various departments and levels of staff
    Very good organisational skills
    A creative thinker who can justify change
    Board/Professional Membership Required

    go to method of application »

  • Solutions Manager

    Solutions Manager

    Job description
    Role overview
    This is a senior sales position spearheading the sales of cloud services in Kenya. It combines consultancy expertise, technical knowledge and industry experience to solve customer’s business challenges with cloud services.
    The role holder will be required to identify, qualify, propose, and close deals in an effective and efficient manner, with supporting proposals and business cases. The applicant must therefore be able to understand business needs, develop relationships with executives, and map Liquid Telecom technology or partner solutions to those requirements in a compelling proposition.
    The applicant will lead the transformation programme to move from commodity connectivity products to differentiated cloud solutions that maximise revenue, market share and customer satisfaction. This will involve an element of upskilling the account management community.
    Accountabilities
    Key Deliverable

    Sales

    Own and drive new revenue growth for cloud solutions by achieving set monthly/quarterly/annual cloud solutions target
    Assist Global & National Account Managers in Liquid business units to identify, scope, present and sell complex voice and data solutions.
    Own the opportunity through to closure.
    Run customer-facing presentations on Liquid Telecom’s products, services and propositions.
    Perform ‘Day in the Life’ studies to identify new opportunities.
    Provide thought-leadership to customers through regular engagement and workshops.
    Coordinate with all areas of the business necessary to bring a project to successful fruition such as Project Managers, Technical, Delivery & Commercial resources.
    Lead customer discussions on the technical solution design.
    Assessing cost requirements to compile the commercial proposition.
    Define proof of concept or trial/pilot programs with key success criteria in agreement with the Account Manager and Customer.
    Win enterprise customer confidence in personal abilities and the professionalism of Liquid Telecom.
    Be the interface to the customer and orchestrate a team of resources to solve customer problems. Foster and expand Liquid Telecom’s relationships with Customer Business Decision Makers and lead team through evaluation, contracting, deployment, and usage of cloud solutions.

    Solutions Development

    Idea Screening & Actualization. Prepare solutions concept document that captures relevant market research report as well as both IT and Network analysis
    Development & Implementation: Working with the business, develop business processes capturing all aspects/processes that will be involved in the expected life cycle of the solutions.
    Prepare Solutions description document and Business case
    Build and transform new markets and lead transformational shifts for customers. Develop, communicate and provide high business impact solutions that enable digital transformation.
    Solutions Launch: Compile solutions training manual and procedures
    Conduct process awareness training
    Prepare Go-To-Market (GTM) Plan

    Conduct Solutions Training

    Identify new strategic and ecosystem partners to enable provision of additional services/solutions.

    Documentation & Reporting

    Produce compelling professional proposals that are tailored to each project, inputting to Bid Management as necessary.
    Document customer requirements in standardised format.
    Evaluate the customer’s technical infrastructure with which cloud solutions will be integrated.
    Define solution training requirements, build and lead customer ‘train the trainer’ programmes.
    Establish an appropriate review and reporting governance structure designed to track project success.
    Communicate solution benefits with a business case and return on investment.
    Produce presentations as required for customer engagements.
    Maintain an up to date pipeline of opportunities on Salesforce.com

    Track progress towards KPIs.

    Report monthly on the status, blockers and next steps of top projects.

    Collaboration

    Continuously nurture and expand sales, business, technology, and competitive readiness through participating in vendor sales communities and in the broader industry through events, community gatherings and more.
    Coordinate with internal Product Development team
    Coordinate with external solution suppliers
    Engage with Liquid’s internal departments to confirm that the proposed solution can be delivered and supported.
    Assess the customer satisfaction of the solution, capturing lessons learned and sharing these with the appropriate teams to drive improvements.

    Training

    Learn and maintain in-depth knowledge of Liquid Telecom’s products, services, solutions, propositions and capability.
    Develop and maintain competitive knowledge on industries and products to leverage in the sales cycle to the executive suite.
    Collaborate with the Sales team on sales strategy and optimization.
    Upskill the Sales community through tight integration customer and team meetings.

    Role Dimension

    Financial
    Responsible for discovering, supporting, developing and managing a pipeline of opportunities with a specified Total Contract Value.
    Successfully win new business against a specified target.
    Non-Financial
    Engaging all Liquid Telecom business units

    Typical Outputs

    Proposal & RFP documentation
    High-level solution design
    Customer presentations
    Statement of Works/Work Package design
    Customer demonstrations
    Trials & Proof of Concept
    Business cases and financial illustrations

    Personal Specification

    Behaviour
    Customer obsessed, displaying exemplary customer relationship management, negotiation, and focus on customer needs.
    Interested in and inquisitive about innovation and technological trends.
    Ambitious and courageous – focus on helping to win large bids and growing Liquid’s lead in the market.
    Singular focus on designing solutions which can be delivered quickly/effectively to the customer, shortening the bid lifecycle.
    Ability to re-use standard solutions/technologies to reduce costs and improve customer experience.
    Be easy for customers to deal with, displaying flexibility and pragmatism. Excellence in communicating progress, pro-active in addressing issues, trusting in a virtual team.

    Professional

    At least 5 years sales experience
    Experience in a telecoms business environment.
    In-depth knowledge of data communication technologies for fixed, mobile, voice and data, and cloud services.
    Base skills in consultative selling and influencing; unlocking the opportunity based on customers’ business requirements.
    Financial Acumen (e.g. ROI model generation, understanding of CAPEX/OPEX trade-offs).
    Team player, strong influence and relationship management.
    A self-starter with a determination to succeed, balanced with appropriate tact and diplomacy.
    Strong communication and presentation skills.
    Decision making skills – ability to balance conflicting interests.
    Fluent in English.

    Education
    A minimum of University degree in any Field with Microsoft competence certification in both Azure and office 365.

  • Solutions Manager

    Solutions Manager

    Job description
    Role overview
    This is a senior sales position spearheading the sales of cloud services in Kenya. It combines consultancy expertise, technical knowledge and industry experience to solve customer’s business challenges with cloud services.
    The role holder will be required to identify, qualify, propose, and close deals in an effective and efficient manner, with supporting proposals and business cases. The applicant must therefore be able to understand business needs, develop relationships with executives, and map Liquid Telecom technology or partner solutions to those requirements in a compelling proposition.
    The applicant will lead the transformation programme to move from commodity connectivity products to differentiated cloud solutions that maximise revenue, market share and customer satisfaction. This will involve an element of upskilling the account management community.
    Accountabilities
    Key Deliverable

    Sales

    Own and drive new revenue growth for cloud solutions by achieving set monthly/quarterly/annual cloud solutions target
    Assist Global & National Account Managers in Liquid business units to identify, scope, present and sell complex voice and data solutions.
    Own the opportunity through to closure.
    Run customer-facing presentations on Liquid Telecom’s products, services and propositions.
    Perform ‘Day in the Life’ studies to identify new opportunities.
    Provide thought-leadership to customers through regular engagement and workshops.
    Coordinate with all areas of the business necessary to bring a project to successful fruition such as Project Managers, Technical, Delivery & Commercial resources.
    Lead customer discussions on the technical solution design.
    Assessing cost requirements to compile the commercial proposition.
    Define proof of concept or trial/pilot programs with key success criteria in agreement with the Account Manager and Customer.
    Win enterprise customer confidence in personal abilities and the professionalism of Liquid Telecom.
    Be the interface to the customer and orchestrate a team of resources to solve customer problems. Foster and expand Liquid Telecom’s relationships with Customer Business Decision Makers and lead team through evaluation, contracting, deployment, and usage of cloud solutions.

    Solutions Development

    Idea Screening & Actualization. Prepare solutions concept document that captures relevant market research report as well as both IT and Network analysis
    Development & Implementation: Working with the business, develop business processes capturing all aspects/processes that will be involved in the expected life cycle of the solutions.
    Prepare Solutions description document and Business case
    Build and transform new markets and lead transformational shifts for customers. Develop, communicate and provide high business impact solutions that enable digital transformation.
    Solutions Launch: Compile solutions training manual and procedures
    Conduct process awareness training
    Prepare Go-To-Market (GTM) Plan

    Conduct Solutions Training

    Identify new strategic and ecosystem partners to enable provision of additional services/solutions.

    Documentation & Reporting

    Produce compelling professional proposals that are tailored to each project, inputting to Bid Management as necessary.
    Document customer requirements in standardised format.
    Evaluate the customer’s technical infrastructure with which cloud solutions will be integrated.
    Define solution training requirements, build and lead customer ‘train the trainer’ programmes.
    Establish an appropriate review and reporting governance structure designed to track project success.
    Communicate solution benefits with a business case and return on investment.
    Produce presentations as required for customer engagements.
    Maintain an up to date pipeline of opportunities on Salesforce.com

    Track progress towards KPIs.

    Report monthly on the status, blockers and next steps of top projects.

    Collaboration

    Continuously nurture and expand sales, business, technology, and competitive readiness through participating in vendor sales communities and in the broader industry through events, community gatherings and more.
    Coordinate with internal Product Development team
    Coordinate with external solution suppliers
    Engage with Liquid’s internal departments to confirm that the proposed solution can be delivered and supported.
    Assess the customer satisfaction of the solution, capturing lessons learned and sharing these with the appropriate teams to drive improvements.

    Training

    Learn and maintain in-depth knowledge of Liquid Telecom’s products, services, solutions, propositions and capability.
    Develop and maintain competitive knowledge on industries and products to leverage in the sales cycle to the executive suite.
    Collaborate with the Sales team on sales strategy and optimization.
    Upskill the Sales community through tight integration customer and team meetings.

    Role Dimension

    Financial
    Responsible for discovering, supporting, developing and managing a pipeline of opportunities with a specified Total Contract Value.
    Successfully win new business against a specified target.
    Non-Financial
    Engaging all Liquid Telecom business units

    Typical Outputs

    Proposal & RFP documentation
    High-level solution design
    Customer presentations
    Statement of Works/Work Package design
    Customer demonstrations
    Trials & Proof of Concept
    Business cases and financial illustrations

    Personal Specification

    Behaviour
    Customer obsessed, displaying exemplary customer relationship management, negotiation, and focus on customer needs.
    Interested in and inquisitive about innovation and technological trends.
    Ambitious and courageous – focus on helping to win large bids and growing Liquid’s lead in the market.
    Singular focus on designing solutions which can be delivered quickly/effectively to the customer, shortening the bid lifecycle.
    Ability to re-use standard solutions/technologies to reduce costs and improve customer experience.
    Be easy for customers to deal with, displaying flexibility and pragmatism. Excellence in communicating progress, pro-active in addressing issues, trusting in a virtual team.

    Professional

    At least 5 years sales experience
    Experience in a telecoms business environment.
    In-depth knowledge of data communication technologies for fixed, mobile, voice and data, and cloud services.
    Base skills in consultative selling and influencing; unlocking the opportunity based on customers’ business requirements.
    Financial Acumen (e.g. ROI model generation, understanding of CAPEX/OPEX trade-offs).
    Team player, strong influence and relationship management.
    A self-starter with a determination to succeed, balanced with appropriate tact and diplomacy.
    Strong communication and presentation skills.
    Decision making skills – ability to balance conflicting interests.
    Fluent in English.

    Education
    A minimum of University degree in any Field with Microsoft competence certification in both Azure and office 365.

  • Chief Marketing Officer Cloud Channel Account Manager

    Chief Marketing Officer Cloud Channel Account Manager

    Job description
    Role overview
    The Chief Marketing Officer will be responsible for planning, developing, implementing and monitoring the overall business marketing strategy including online marketing while creating innovative marketing strategies that will build our brand, leading to increased awareness, relevance for each segment and respect among our target audience. Leading as an experienced marketer able to lead and drive marketing and branding efforts to increase aggressive awareness and growth targets with a passion for meaningful social change whilst ensuring innovative campaigns across the broad spectrum of today’s marketing channels

    Marketing and Media Management
    Develop Marketing Strategies including planning and leading marketing efforts, communicating the marketing plans to those involved, and building awareness and positioning for our company’s brands.
    Crafting strategy for the Marketing team, including:
    Digital – Online
    Advertising
    Communications
    Creative
    Prepare annual marketing plan and budget to support this
    Lead, Set, monitor and report on team goals
    Work in conjunction with PR and Communications to make sure we are delivering one consistent message
    Deliver reports on marketing activity for the board
    Analyse consumer behaviour and determine customer personas
    Deliver quality leads to the sales team
    Run weekly work in progress meetings with the marketing team and solve any issues or roadblocks
    Work closely with the product team to develop a Go to Market strategy and communication plan for new product introductions
    For large group events, travel to be on-site to supervise marketing execution
    Digital marketing managemen
    lead the digital marketing/online, the creation and initiation of digital campaigns and the rest of the digital channels used
    lead the Formulation and execute the digital marketing strategy as set out in the overall marketing plan
    Develop and manage the digital marketing budget
    Lead with oversight on all of the group’s online assets and help the team deliver against the marketing plan
    Monitor all marketing campaigns ensuring the correct branding is used and links are tracked
    Review new technologies and keep the company at the forefront of developments in digital marketing
    Review the market’s strategies to ensure the correct tactics are being followed
    Ensure each of the markets are fully supported, offering advice and guidance on best practice techniques
    Brand Management
    Build the Liquid Telecom brand, act as brand guardian and maintain responsibility for clear brand hierarchy, as well as execution of brand across all channels
    Ensure that branding is consistent across all advertising and campaigns for all brand under the Liquid Telecom Group
    Liquid Business
    Liquid Home
    Liquid Digital
    Work with external agencies and ensure they work within the Liquid corporate identity
    Grow audience across all touchpoints channels: including digital, social, online, website, physical events etc
    Act as contact point for DX/CX within Marketing. Share information on the progression of Projects within the marketing team
    Work with the Innovation department on the branding of partnerships and other initiatives that are support by the Liquid Telecom brands
    Work collaboratively with other departments to ensure campaigns achieve company goals and to improve data quality, reporting, and segmentation
    Ensure website tracking is in place and online leads can be attributed to a digital activity and Manage market’s request for web development work

    Marketing Budget Creation and management

    Create yearly marketing budget
    Ensure all signed purchase orders fit with the planned budget
    Reconciliation of budget and submit to finance for sign off
    Adjust and reconfigure marketing budget to changing business needs

    Artwork design and creation

    Lead the Creation of the master artwork for all new campaigns
    Tailor all artwork for all opcos and brands
    Deliver final print artwork to the requested specification and expected quality
    Create artwork for the branding of our buildings and office spaces
    Work with the product team to develop and create required material to launch and support all products through the creation and sales process
    Work with Artworker to make sure sharing of all material and best practice

    OpCo Support:

    Liaise with OpCo Marketing leads to support on the ground activities
    Respond to OpCo requests for advice on campaigns or materials
    Review quality of proposed locally produced materials for all brands under the Liquid Telecom Group
    Produce stationary centrally for local OpCo’s
    Adapt complete current campaign material for OpCo use

    Key Decisions:

    Decides on the Group marketing plan and budget to support this
    Decides on the team needed to deliver the marketing plan
    Decides on what activities are need to deliver the marketing plan
    Decides on the look and feel of the brand
    Decides on how all marketing material is implemented in all opcos
    Decides on when external specialists are needed to support the delivery of the marketing plan

    Accountable for:

    Accountable for delivery of the Marketing plan
    Accountable for the use of the marketing budget and ensuring no overspend
    Accountable for the motivation and output of the marketing team
    Accountable for the well being of the marketing team
    Accountable for delivering quality leads to the sales teams
    Accountable for consistency and look or all messaging and branding
    Accountable for the condition and operation of the London office premises

    Formal Qualifications Required

    BSc or MSc in Marketing or Business management
    Marketing credentials (CIM)
    Project management qualification

    Role Related Experience Required

    Marketing experience at a senior level looking after a region – 10+ years
    Experience of digital advertising – 5+ years
    Experience in Technology and/or Telecommunication industry – 2+ years

    Role Related Knowledge Required

    Strategy planning, project management and reporting
    Leadership and team management skills
    In depth knowledge of Telecoms sector
    In depth Knowledge of Africa

    Role Related Skills/Competencies Required

    Excellent written and oral interpersonal skills
    Ability to work under pressure
    Ability to multi task and on multiple items at the same time
    Show leadership and lead by example
    An excellent eye for detail and not settle for “that will do”
    Ability to adapt to new challenges
    Be a team player and approachable at all times
    Ability to work with various departments and levels of staff
    Very good organisational skills
    A creative thinker who can justify change
    Board/Professional Membership Required

    go to method of application »

  • Solutions Manager

    Solutions Manager

    Job description
    Role overview
    This is a senior sales position spearheading the sales of cloud services in Kenya. It combines consultancy expertise, technical knowledge and industry experience to solve customer’s business challenges with cloud services.
    The role holder will be required to identify, qualify, propose, and close deals in an effective and efficient manner, with supporting proposals and business cases. The applicant must therefore be able to understand business needs, develop relationships with executives, and map Liquid Telecom technology or partner solutions to those requirements in a compelling proposition.
    The applicant will lead the transformation programme to move from commodity connectivity products to differentiated cloud solutions that maximise revenue, market share and customer satisfaction. This will involve an element of upskilling the account management community.
    Accountabilities
    Key Deliverable

    Sales

    Own and drive new revenue growth for cloud solutions by achieving set monthly/quarterly/annual cloud solutions target
    Assist Global & National Account Managers in Liquid business units to identify, scope, present and sell complex voice and data solutions.
    Own the opportunity through to closure.
    Run customer-facing presentations on Liquid Telecom’s products, services and propositions.
    Perform ‘Day in the Life’ studies to identify new opportunities.
    Provide thought-leadership to customers through regular engagement and workshops.
    Coordinate with all areas of the business necessary to bring a project to successful fruition such as Project Managers, Technical, Delivery & Commercial resources.
    Lead customer discussions on the technical solution design.
    Assessing cost requirements to compile the commercial proposition.
    Define proof of concept or trial/pilot programs with key success criteria in agreement with the Account Manager and Customer.
    Win enterprise customer confidence in personal abilities and the professionalism of Liquid Telecom.
    Be the interface to the customer and orchestrate a team of resources to solve customer problems. Foster and expand Liquid Telecom’s relationships with Customer Business Decision Makers and lead team through evaluation, contracting, deployment, and usage of cloud solutions.

    Solutions Development

    Idea Screening & Actualization. Prepare solutions concept document that captures relevant market research report as well as both IT and Network analysis
    Development & Implementation: Working with the business, develop business processes capturing all aspects/processes that will be involved in the expected life cycle of the solutions.
    Prepare Solutions description document and Business case
    Build and transform new markets and lead transformational shifts for customers. Develop, communicate and provide high business impact solutions that enable digital transformation.
    Solutions Launch: Compile solutions training manual and procedures
    Conduct process awareness training
    Prepare Go-To-Market (GTM) Plan

    Conduct Solutions Training

    Identify new strategic and ecosystem partners to enable provision of additional services/solutions.

    Documentation & Reporting

    Produce compelling professional proposals that are tailored to each project, inputting to Bid Management as necessary.
    Document customer requirements in standardised format.
    Evaluate the customer’s technical infrastructure with which cloud solutions will be integrated.
    Define solution training requirements, build and lead customer ‘train the trainer’ programmes.
    Establish an appropriate review and reporting governance structure designed to track project success.
    Communicate solution benefits with a business case and return on investment.
    Produce presentations as required for customer engagements.
    Maintain an up to date pipeline of opportunities on Salesforce.com

    Track progress towards KPIs.

    Report monthly on the status, blockers and next steps of top projects.

    Collaboration

    Continuously nurture and expand sales, business, technology, and competitive readiness through participating in vendor sales communities and in the broader industry through events, community gatherings and more.
    Coordinate with internal Product Development team
    Coordinate with external solution suppliers
    Engage with Liquid’s internal departments to confirm that the proposed solution can be delivered and supported.
    Assess the customer satisfaction of the solution, capturing lessons learned and sharing these with the appropriate teams to drive improvements.

    Training

    Learn and maintain in-depth knowledge of Liquid Telecom’s products, services, solutions, propositions and capability.
    Develop and maintain competitive knowledge on industries and products to leverage in the sales cycle to the executive suite.
    Collaborate with the Sales team on sales strategy and optimization.
    Upskill the Sales community through tight integration customer and team meetings.

    Role Dimension

    Financial
    Responsible for discovering, supporting, developing and managing a pipeline of opportunities with a specified Total Contract Value.
    Successfully win new business against a specified target.
    Non-Financial
    Engaging all Liquid Telecom business units

    Typical Outputs

    Proposal & RFP documentation
    High-level solution design
    Customer presentations
    Statement of Works/Work Package design
    Customer demonstrations
    Trials & Proof of Concept
    Business cases and financial illustrations

    Personal Specification

    Behaviour
    Customer obsessed, displaying exemplary customer relationship management, negotiation, and focus on customer needs.
    Interested in and inquisitive about innovation and technological trends.
    Ambitious and courageous – focus on helping to win large bids and growing Liquid’s lead in the market.
    Singular focus on designing solutions which can be delivered quickly/effectively to the customer, shortening the bid lifecycle.
    Ability to re-use standard solutions/technologies to reduce costs and improve customer experience.
    Be easy for customers to deal with, displaying flexibility and pragmatism. Excellence in communicating progress, pro-active in addressing issues, trusting in a virtual team.

    Professional

    At least 5 years sales experience
    Experience in a telecoms business environment.
    In-depth knowledge of data communication technologies for fixed, mobile, voice and data, and cloud services.
    Base skills in consultative selling and influencing; unlocking the opportunity based on customers’ business requirements.
    Financial Acumen (e.g. ROI model generation, understanding of CAPEX/OPEX trade-offs).
    Team player, strong influence and relationship management.
    A self-starter with a determination to succeed, balanced with appropriate tact and diplomacy.
    Strong communication and presentation skills.
    Decision making skills – ability to balance conflicting interests.
    Fluent in English.

    Education
    A minimum of University degree in any Field with Microsoft competence certification in both Azure and office 365.