Jobs Kenya

Website: Website https://www.icealion.com/

  • Head, Group Risk Management & Compliance

    Head, Group Risk Management & Compliance

    Job Summary:

    Reporting to the Board Audit & Risk Committee (Functionally) and Group CEO, (Administratively), the job holder will be responsible for:
    Risk management: Develop, maintain, manage and execute a comprehensive process for identifying, assessing, mitigating, monitoring and reporting on risks that may impact on organizational performance.
    Compliance: Ensure the Board of Directors, management and employees are in compliance with the rules and regulations of regulatory agencies, laws and that company policies and procedures are being followed, and that behavior in the organization meets the Company’s Standards of Conduct.
    ESG and Sustainability: To provide strategic and governance support for the Group’s ESG/Climate Risk and Natural Capital Agenda

    KEY ROLES AND RESPONSIBILITIES

    Risk Management

      Develop, implement and maintain an Enterprise Risk Management (ERM) framework
      Develop and implement ERM strategic and annual plans
      Develop and implement appropriate and effective risk assessment methodologies, models and systems in line with best practice principles.

    Compliance Management

      Develop, initiate, maintain, and revise policies and procedures for the general operation of the Compliance Framework and its related activities.
      Develop and periodically review and update the Code of Conduct and Business Ethics.

    Business Continuity

      Develop and review the Group’s Business Continuity Planning framework, and monitor subsequent updating of the Groups Business Continuity Management framework.

    Anti-Money Laundering Reporting

      Design/build and implement a financial crime (i.e. Anti-money laundering, anti-fraud, combating terrorist financing and anti-bribery and corruption) program to monitor compliance across all relevant parts of the Group and any outsourced functions.

    Corporate Governance

      Develop and review corporate governance processes and procedures and make recommendations to the Board.

    Sustainability (ESG, Nature and Climate Change)

      Ensure the Group remains in good standing with its signatory status including the UNEP PSI, The Net Zero Insurance Alliance, UN Global Compact, among others.
      Develop and implement the company sustainability strategy to build positive stakeholder relationships, while strengthening the company value proposition.

    Legal

    Support the commercial contract negotiation, drafting, review, management and supporting various functions in the business. This includes management of legal and regulatory compliance risks.

    Quality Assurance

    Support the quality assurance process during the development and rollout of new technology systems. This includes coordinating post implementation reviews as well as issuance guidance to support go-no-go decisions.

    Requirements

      Bachelor Degree in Risk Management, Business/Commerce, Law, ICT or other relevant field from a reputable university.  A Masters degree is an added advantage.
      Diploma in Risk Management. Certifications in anti-money laundering (ACAMS), ESG/sustainability, compliance, ICT and cyber risk (CISA, CRISC) are also essential.
      At least 10 years as a risk practitioner (5 of which should be at senior level).

    CORE TECHNICAL COMPETENCIES

      Strong leadership and management skills.
      Strong communication and presentation skills including ability to develop proposals, concept papers, position papers as well as write reports and prepare relevant publications.
      High level interpersonal and cross-cultural skills, including ability to build alliances and collaborative relationships with sensitivity to diversity.
      Strong strategic thinking, formulation and implementation skills including the ability to communicate strategy and impact concisely and simply.
      A deep understanding of the financial services sector.
      Must be a self-starter, highly organized, and able to work well with people at all levels in the organization
      Laws and regulations: Good understanding and working knowledge of applicable legislative and regulatory requirements relating to the insurance industry.
      Technical knowledge: In-depth knowledge of principles, methodologies and practice of Enterprise Risk Management as well as ERM internal controls and assurance.
      Report Writing: Ability to produce reports with in-depth analysis and interpretation of complex business issues; understand business context of report.
      Quantitative /Qualitative analysis: Carry our complex numerical analysis (e.g. trends, forecasts, scenario building)

    Apply via :

    selfserviceuat.zohorecruit.com

  • Claims Assistant Legal Assistant Legal Officer

    Claims Assistant Legal Assistant Legal Officer

    Job Summary

    The Claims Assistant is responsible for assisting with claim management within the set guidelines while protecting the company from paying un-payable claims.

    Roles And Responsibilities

    Record and process all claims transactions to ensure they are accurately entered in the system.
    Register claims upon receipt from various entities i.e. Brokers, Agent and direct clients.
    Issue Discharge vouchers for claims that are fully documented and verified.
    Attend to all claims promptly and to arrange surveys if required in consultation with supervisor.
    Follow-up of recovery claims and reconciliation of accounts with other insurance companies.
    Obtain quotations when necessary in respect of labor charges and repair/replacement cost in case of property damage.
    Create and maintain relationship with counterparts with co-insurers and other local insurance companies.
    Liaise with assessors and investigators in cases of third party injuries/property damage.
    Liaise with underwriters to verify information pertaining to claims.
    Closely co-ordinate with Accounts Department for reconciliation and follow-up of insurance company balances.
    Prepare preliminary demand letters to negligent third parties.
    Process the various invoices received for payment and to ensure that the invoices are settled within reasonable time.
    Send loss advises to co-insurers and/or other insurance companies in case of recovery of claims.
    Assist the Claims Officer in preparing outstanding claims list periodically to ascertain that adequate reserves are maintained and also the same is in line with the reserve recommended in the reports.
    Review list of recovery claims once in a quarter and to initiate action in cases of non-recovery.

    Requirements Academic And Professional Qualifications

    Bachelor of Commerce (Insurance option) or related discipline from a reputable university.
    Professional qualification(s) in insurance e.g. ACII, FCII or equivalent considered an added advantage.

    Experience

    Atleast 2 years experience in claims management

    Core Technical Competencies Required For The Job

    High level interpersonal and cross-cultural skills, including ability to build alliances and collaborative relationships with sensitivity to diversity.
    Must be a self-starter, highly organized, and able to work well with people at all levels in the organization.
    High levels of integrity.
    Strategic thinking and problem-solving skills.
    Analytical and creative thinking skills.
    Good customer relationship management skills (internal and external customers).
    Good communications skills, both written and verbal.
    Good organizational and time-management skills.
    Positive attitude, self-motivated, self-driven and able to work with minimal supervision.
    Good negotiation skills and persuasiveness.
    Trustworthiness and discretion when handling confidential information.
    A smart appearance and professional manner.
    Proficient knowledge in IT.
    Conflict resolution skills.

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    Use the link(s) below to apply on company website.  

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  • Business Development Officer

    Business Development Officer

    Job Description
    Business Development

    Prepare proposals for pension fund management and related retirement services
    Develop a market entry strategy targeting the MSMEs and implement the same
    Prepare, update and maintain all datasets required for business sourcing and pitching
    Continuously review and benchmark our pitch/proposal documents so that they remain relevant and compliant with standards
    Lead on logistical preparations for clients’ and business partners’ engagement forums, e.g. AGM for the umbrella fund, client breakfasts or dinners, investment conference etc
    Together with the GM Business Development and Client Relations, execute the set company strategy on business acquisition and retention
    Promote up-selling and cross-selling of our products to our clients
    Recommend new product offering for our pension clients

    Marketing     

    Contribute to the preparation and maintenance of all marketing material for all pension products, including: –
    Corporate brochure
    Institutional clients
    Umbrella Fund
    Income Draw-down Fund
    Prepare relevant content for pension offering for website upload and maintenance.
    Develop and maintain a marketing database for our pension products
    Introduce the company to prospective clients through electronic and written channels
    Undertake marketing on your own, with the sales team or with group marketers:
    Client visits
    Seminars and workshops
    Work site visits
    Electronic media
    Advertising
    Maintain close contact with all market intermediaries:
    Scheme administrators
    Custodians
    Actuaries
    Consultants
    Work closely with marketers and sales teams at ICEA LION group:
    Life
    General
    ICEA LION Trust Company

    GENERAL

    Work closely with the GM Business Development & Client Relations to ensure that the company remains a top-of-mind asset manager to our clients and prospects
    Participate in the selection of corporate gifts and promotions
    Optimizing company sales channels and empowering the teams, e.g. through training

    Requirements
    QUALIFICATIONS & EXPERIENCE

    Degree in Business Related degree from a recognized university
    Sales, marketing or business management experience for at least 3 years
    CISI certification or pursuing the same
    Understanding of the financial services industry

    SKILLS

    Excellent communication, report writing, and IT skills
    The ability to get on with people at all levels and influence them
    Strong problem-solving and creative skills
    An ability to stay calm under pressure and keep to deadlines
    Strong sales and negotiation techniques
    Team working and leadership skills
    Attention to detail
    Time management and organizational skills
    Strong networking skills
    Good in logistics and planning of events

    Apply via :

    selfserviceuat.zohorecruit.com

  • Business Development Officer

    Business Development Officer

    Job Description
    Responsibilities:

    Gaining new business by identifying and exploiting new business opportunities in the regional market;
    Looking for and opening new Group Risks and Retirement Benefits markets within the region.
    Providing competitive quotations to prospects.
    Consulting on the most effective cover for a particular need, while taking a number of factors into account.
    Setting up meetings, preparing and delivering presentations to potential clients.
    Developing and maintaining good working relationships with intermediaries and existing customers.
    Training and supporting Tied Life Agents (TLAs) in the region on group business.
    Training and supporting intermediaries in respect of retirement benefit schemes and group risks.
    Introducing new products and promoting them through regular visits and frequent communication with intermediaries, existing clients and prospects.
    Ensuring credibility with clients by maintaining detailed knowledge of current market conditions and competitors’ products.
    Delivering good customer service by responding swiftly to queries and concerns from clients.
    Attending service meetings of Group Risks customers.
    Attending meetings for trustees/AGMs and providing education on retirement plans to scheme members.
    Providing management with market feedback and intelligence.
    Monitoring and reporting on performance against agreed sales and retention targets.
    Preparing regular management reports.

    Requirements
    The position will suit candidates already resident or would be able to easily settle in the Mt Kenya Region. In addition, prospective candidates will possess or demonstrate the following qualities:

    An undergraduate degree in a business or social science related field.
    Have ACII or IIK qualification or demonstrate significant progress towards attainment of the same.
    At least 4 years’ experience in marketing of life and pensions solutions to corporates and organized groups.
    Thorough familiarity with the market in the Mt Kenya Region will be an added advantage.
    Good business sense.
    Appreciable understanding of the Kenya insurance market, the prevailing business environment and products by the competition.
    Good communications skills, both written and verbal.
    Self-motivated but able to work as part of a team.
    Good organizational and time-management skills.
    Positive attitude, self-motivated, self-driven and able to work with minimal supervision.
    Good negotiation skills and persuasiveness.
    Confidence presenting to large groups of people.
    Trustworthiness and discretion when handling confidential information.
    A smart appearance and professional manner.

    Apply via :

    selfserviceuat.zohorecruit.com

  • Research Analyst

    Research Analyst

    Roles And Responsibilities

    Conducting company research and building financial models which ultimately provide investment recommendations to the investment committee. Data collation and analysis
    Writing market and economic reports that get circulated to internal and external clients
    Liaising with sell-side analysts to seek their views, intelligence and developments
    Organizing and company attending management meetings
    Alternative investments analysis
    Credit analysis and counterparty analysis
    Write reports requested by clients

    Requirements Academic and Professional Qualification and knowledge

    Bachelors or equivalent degree in Economics, Finance, Mathematics, Statistics or related field
    Completed or pursuing professional designations such as CIFA, CISI, CPA, ACCA

    Experience

    At least 1 year of financial analysis experience

    Core Technical Competencies Required For The Role

    Financial Modeling
    Excellent oral and written communication
    Analytical & critical thinker
    Interpersonal skills
    Quick learner
    IT skillsWriting skills
    Presentation skills

    Apply via :

    selfserviceuat.zohorecruit.com

  • Assistant Manager Product Development Actuarial

    Assistant Manager Product Development Actuarial

    Job Summary

    Provide actuarial support that mainly focuses on Product development and Pricing. The assignment also includes valuation, experience investigation, Asset Liability Matching, IFRS modeling, Reinsurance and other actuarial special projects.

     Description of Core Duties
    Product development:

    Work actively with the business development teams and liaise with the Group to price and provide  actuarial support for new products
    Individual Life insurance product pricing from ideation to product launch
    Regular reviewing and monitoring of internal experience and trends to ensure company product pricing meets profit targets
    Repricing methodologies and bases and, where appropriate, development of new pricing techniques and rating factors in liaison with the Group
    Ensure product pricing is consistent with the set underwriting policy and regulatory guidance
    Provide analysis to support the renegotiation of existing group contracts
    Assist system vendors in product setup in the administration system
    Review and monitor experience on all products to inform pricing assumptions and decision-making including profit testing of existing products
    Prepare reports on product performance for management decision making
    Work closely with reassures to ensure treaty optimization
    Product Approvals: Drive the product approval process both within the Company and externally with the Insurance Regulator and other government bodies – where relevant.
    Product Documentation: Develop and continually review product training manuals and marketing materials that are appropriate to the target market and distribution channel of the products.

    Valuation:

    Assist with new product implementation into the valuation systems and provide future projections under the valuation standards at the time
    Assess the capital requirements of new products that assists with capital consumption and choice of product designs

    Experience Investigation:

    Assist with the annual experience investigations on key assumptions for pricing and valuations.
    Sensitivity analysis and impact assessment of the various assumptions

    Asset Liability Modeling (ALM):

    Assist with the quarterly preparation of ALM calculations and presentations to management in relation to the new and existing products

    Actuarial Modelling:

    Building and maintaining models for pricing, Value of New Business (VNB), ALM, capital modeling and experience investigations

    Requirements

    Education, including specialized training
    Bachelors’ degree in actuarial science, statistics, engineering, mathematics or any equivalent with a strong emphasis on mathematical proficiency
    Good Progress in the Institute of Actuaries examinations or any other recognized Actuarial bodies

     Experience

    At least 4 years’ experience in an actuarial function focused on pricing of new products or repricing/ product review
    Practical end to end Product development experience
    Practical end to end Prophet modelling experience will be an added advantage

     Other attributes

    Good interpersonal communications skills
    Good writing and verbal communications skills
    Sensitivity to Customer needs
    Ability to work as part of the team and independently

    Technical Competencies

    Statistical/actuarial techniques
    Proficient knowledge on the insurance industry in Kenya
    Knowledge of reinsurance arrangements and structures
    Knowledge of software packages or programming (e.g., Excel, R, Visual Basic for Applications)
    Product development knowledge
    Proficiency in Prophet coding will be an added advantage

     Core competencies

    Adhering to principles and values
    Delivering results and meeting customer expectations
    Self-driven and provide independent thinking
    Relationship building and Networking within and outside the organization
    Strong analytical skills
    Learning and researching
    Presenting and communicating Information
    Achieving personal work goals and objectives
    Connecting work to business objectives

    Apply via :

    selfserviceuat.zohorecruit.com

  • Assistant Manager, Customer Experience – Contact Center Assistant Manager, Internal Auditor

    Assistant Manager, Customer Experience – Contact Center Assistant Manager, Internal Auditor

    About the Role
    Leadership and Supervision

    Understand and get involved in defining and overseeing the delivery of the ICEA LION Contact Centre strategic goals.
    Provide leadership to Contact Centre personnel through effective objective setting, delegation, motivation, and communication
    Conduct regular meetings to ensure that Contact Centre personnel and stakeholders are well informed of Contact Centre operations
    Conduct performance appraisals, provide measurable feedback to Contact Centre personnel, propose improvement plans and corrective actions as needed
    Coach and mentor the team to help them improve their skills and abilities through training, a defined feedback mechanism and reward & recognition model

    Contact Centre Operations

    Oversee the day-to-day activities and operations of the Contact Centre
    In consultation with the relevant stakeholders, establish and constantly improve the Contact Centre operations management and performance monitoring structures
    Monitor the performance of the Contact Centre and ensure that established budgets, revenue goals, Service Level Standards (SLS) and compliance requirements are met
    Compile, track and ensure that all customer issues, questions and complaints are channeled through the Contact Centre are resolved in a timely manner.
    Monitor individual, team and Contact Centre results to identify and analyze performance trends
    Monitor productivity of customer service representatives and plan for improvement efforts
    Compile and review work volume statistics to inform resourcing levels
    Monitor service calls to observe quality assurance, employee demeanor, technical accuracy and conformity to Company policies
    Make necessary changes in staffing based on day of week, campaigns and other anticipated events
    Define and continuously improve Contact Centre systems, processes, work procedures and schedules to improve efficiency of the agents

    Training and Awareness

    Identify, develop, and implement training programs as appropriate, covering but not limited to ICEA LION products, services, policies, procedures, processes, systems, skill and competencies

    Coach, mentor and develop Contact Centre agents
    Ensure Contact Centre personnel are continuously aware and well-informed on products, services, customer needs and company-related issues

    Quality Assurance

    Work with the Quality Assurance Officer to set, regularly review and improve quality standards
    Be involved in the review of call data to monitor customer experience and related statistics
    Regularly review SLS and Turn Around Times (TATS) and recommend corrective actions
    Ensure data captured and records maintained by contact Centre agents meet the set quality standards

    Reporting

    Set appropriate Contact Centre metrics, analytics and reporting framework
    Provide relevant reports on Contact Centre activities to stakeholders
    Monitor and report on the productivity of contact center staff

    Administration

    Promote goodwill and a positive image of the Contact Centre
    Ensure the Company’s professional reputation is protected
    Propagate a culture of customer care, professionalism, agility and innovation

    Requirements

    Qualifications

    A degree in Business Administration or related discipline
    6 years working experience in Contact Centre operations with at least 2 years in a supervisory role
    Professional qualifications in customer experience or Contact Centre operations

    Technical Skills

    Training and coaching skills
    Developing templates for quality assurance and conducting calls quality assurance reviews
    Calls handling and scripting skills
    Tech-savvy
    Corporate social media management skills
    Calls scripting skills

    Competencies

    Leadership and supervision skills
    Presentation and communication skills
    Creative and innovative
    Passionate, self-driven and energetic
    Business acumen and analytics
    Customer centric
    Problem solving and conflict resolution skills

    The deadline for submission is 20th April 2023.

    go to method of application »

    Use the link(s) below to apply on company website.  

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  • Business Development Personnel– Retail Business – Karen Business Development Personnel– Retail Business – Mombasa Business Development Personnel– Retail Business – Nakuru Business Development Personnel– Retail Business – Thika

    Business Development Personnel– Retail Business – Karen Business Development Personnel– Retail Business – Mombasa Business Development Personnel– Retail Business – Nakuru Business Development Personnel– Retail Business – Thika

    Main Responsibilities

    Tapping and servicing retail business.
    Promptly providing and sending competitive quotations to prospects.
    Providing risk details for purpose of underwriting.
    Consulting on the most effective cover for a particular need, while taking a number of factors into account.
    Setting up meetings, preparing and delivering presentations to potential clients.
    Developing and maintaining good working relationships with intermediaries and existing customers.
    Ensuring credibility with clients by maintaining detailed knowledge of current market conditions and competitors products.
    Delivering good customer service by responding swiftly to queries and concerns from clients.
    Providing management with market feedback and intelligence.
    Sending out renewal instructions two months in advance.
    Maintaining a regular and accurate updated database of all prospective and closed business and submitting a monthly report to managers.
    Ensuring strict adherence to practices, procedures and policy stipulated in the business development operational manual including the Code of Ethics.
    Maintaining and updating all forms of business contacts.
    Gathering customer service feedback and reporting on intellectual and operational issues raised by clients.
    Preparing regular management reports.

    Requirements
    Prospective Candidates Will Possess Or Demonstrate The Following Qualities

    An undergraduate degree in a business or social science related field.
    At least 4 years’ experience in marketing of general solutions to organized groups or individuals.
    Good business sense.
    Appreciable understanding of the Kenya insurance market, the prevailing business environment and products by the competition.
    Good communications skills, both written and verbal.
    Self-motivated but able to work as part of a team.
    Good organizational and time-management skills.
    Positive attitude, self-motivated, self-driven and able to work with minimal supervision.
    Good negotiation skills and persuasiveness.
    Confidence presenting to large groups of people.
    Trustworthiness and discretion when handling confidential information.
    A smart appearance and professional manner.

    go to method of application »

    Apply via :

    selfserviceuat.zohorecruit.com

  • Assistant Manager- Product Development Actuary Actuarial Analyst- Product Development

    Assistant Manager- Product Development Actuary Actuarial Analyst- Product Development

    Product Development

    Description of Core Duties

    Work actively with the business development teams and liaise with the Group to price and provide actuarial support for new products
    Individual Life insurance product pricing from ideation to product launch
    Regular reviewing and monitoring of internal experience and trends to ensure company product pricing meets profit targets
    Repricing methodologies and bases and, where appropriate, development of new pricing techniques and rating factors in liaison with the Group
    Ensure product pricing is consistent with the set underwriting policy and regulatory guidance
    Provide analysis to support the renegotiation of existing group contracts
    Assist system vendors in product setup in the administration system
    Review and monitor experience on all products to inform pricing assumptions and decision-making including profit testing of existing products
    Prepare reports on product performance for management decision making
    Work closely with reassures to ensure treaty optimization
    Product Approvals: Drive the product approval process both within the Company and externally with the Insurance Regulator and other government bodies – where relevant.
    Product Documentation: Develop and continually review product training manuals and marketing materials that are appropriate to the target market and distribution channel of the products.

    Valuation

    Assist with new product implementation into the valuation systems and provide future projections under the valuation standards at the time
    Assess the capital requirements of new products that assists with capital consumption and choice of product designs

    Experience Investigation

    Assist with the annual experience investigations on key assumptions for pricing and valuations.
    Sensitivity analysis and impact assessment of the various assumptions

    Asset Liability Modeling (ALM)

    Assist with the quarterly preparation of ALM calculations and presentations to management in relation to the new and existing products

    Actuarial Modelling

    Building and maintaining models for pricing, Value of New Business (VNB), ALM, capital modeling and experience investigations

    Requirements

    Bachelors’ degree in actuarial science, statistics, engineering, mathematics or any equivalent with a strong emphasis on mathematical proficiency
    Good Progress in the Institute of Actuaries examinations or any other recognized Actuarial bodies
    At least 4 years’ experience in an actuarial function focused on pricing of new products or repricing/ product review
    Practical end to end Product development experience
    Practical end to end Prophet modelling experience will be an added advantage

    Technical Competencies

    Statistical/actuarial techniques
    Proficient knowledge in the insurance industry in Kenya
    Knowledge of reinsurance arrangements and structures
    Knowledge of software packages or programming (e.g., Excel, R, Visual Basic for Applications)
    Product development knowledge
    Proficiency in Prophet coding will be an added advantage

    Core competencies

    Adhering to principles and values
    Delivering results and meeting customer expectations
    Self-driven and provide independent thinking
    Relationship building and Networking within and outside the organization
    Strong analytical skills
    Learning and researching
    Presenting and communicating Information
    Achieving personal work goals and objectives
    Connecting work to business objectives

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Business Process Improvement Manager Assistant Manager, Corporate Relationships

    Business Process Improvement Manager Assistant Manager, Corporate Relationships

    Job Summary: The jobholder will be responsible for driving business excellence initiatives to ensure continuous improvement of products, processes, systems and customer value propositions. The ideal candidate must be results oriented with the ability to drive ROI with velocity and agility, ensuring accountability, focus, and strategic alignment.

    Key Responsibilities

    Provide strategic leadership and co-ordination to major improvement projects across multiple functions within ICEA LION Life
    Deliver significant operational improvement and financial benefit across functions
    Lead multiple process improvement initiatives to a quantifiable result in defect reduction, cost avoidance, loss reduction or revenue enhancement
    Assess complex situations and data that lead to the identification, prioritization and selection of process improvement opportunities
    Act as a change agent to instill a continuous improvement mindset across multiple functions within ICEA LION Life
    Serve as an internal expert on process improvement tools and techniques, and coach process owners and leadership
    Facilitate in the process for identifying opportunities for improvement, inclusive of intelligent automation solutions
    Monitor service delivery standards and impact of process improvement

    If you match the qualifications and experienced of any of the jobs here, kindly submit your application by 24th February 2023.

    Requirements:

    Bachelors’ degree in a business related field
    Business process reengineering/improvements certification e.g. LEAN Six Sigma, TQM, Kaizen
    At least 8 years’ experience in a similar role in the financial services industry.
    Understanding of the Insurance Industry/Financial Services
    Knowledge of design thinking, Customer Journey Mapping
    Agile certification

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :