Website: Website https://www.hfgroup.co.ke
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Branch Business Manager – Sameer Branch (Nairobi)
Reporting To: Regional Branch Business Manager Overall Job Purpose The Branch Business Manager will be responsible for mobilizing deposits and growing asset book while ensuring compliance to laid down policies and procedures for purposes of effective and efficient management of branch resources and maximizing branch profitability and Customer Service. Principle Accountabilities Achieve growth of the…
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Head of SME & Commercial Banking Institutional Banking Specialist
Reporting To: Retail Banking Director Overall Job Purpose The jobholder will be responsible for setting the strategic agenda for SME and Commercial Banking Department through balance sheet growth, Customer Acquisition, Customer retention, profit & loss targets in order to support achievement of overall business strategy; in a cost effective and high return manner. The jobholder…
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Manager IT Services Level II Support Analyst Call Centre Officer Software Developer
Overall Job Purpose The purpose of the role is to ensure that the HFC IT team deliver quality service through planning, scheduling and measurement of IT services to provide the agreed levels of service, taking into account the changes in both supply and demand and seeking to proactively and continuously improve services to the bank’s…
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Call Centre Officer Software Developer Support Analyst
Reporting To: Team Leader Customer Service Job Description The Call Centre Officer will be responsible for providing a first line support to service and resolution to bank customer queries through the allocated support lines on call as well as respond to queries via email, social media and letters while ensuring that all the processes and procedures are…
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Branch Business Consultant Customer Service Officer Branch Operations Manager Branch Business Manager
Reporting To: Branch Business Manager Overall Job Purpose The Branch Business Consultant will be responsible for selling Liabilities and Assets in order to grow the Branch Business. Principle Accountabilities Actively seek to grow the portfolio allocated and cross sell to ensure delivery of set targets. Have an understanding of all retail and Business banking products…
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Senior Relationship Manager – Projects
Reporting To: Head of Mortgage Busines Overall Job Purpose The Senior Relationship Manager will be responsible for building business opportunities from existing customers and prospecting for new customers [real estate developers] to ensure supply of property to HF’s Volume battle and to prospective customers while ensuring growth and quality management of both Assets & Liabilities in…
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Head of Operations Branch Business Manager Call Centre Officer
Job Description Reporting To: Chief Information Officer Overall Job Purpose The Head of Operations will be responsible for planning, development and implementation of policies, solutions and practices that drive efficiencies, and productivity within operations function, while playing an advisory role to senior management. The position will also be responsible for maintaining relationships with vendors and professional bodies/agencies that…
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Channels Support Officer – Operations Department
Reporting To: Team Leader – Alternate Channels Overall Job Purpose The Channels Support Officer will be responsible for ordering and distributing customers’ banking tools, registering customers on mobile and internet banking platform and handling any other channel related issues. Principle Accountabilities Timely ordering of cheque books, ATM cards and registration of customers on both mobile…
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System & Transaction Monitoring Officer
Reporting To: Team Leader Channels Overall Job Purpose Responsible for monitoring of channels transactions and systems. The incumbent will be tasked with real time transactions monitoring to vet all the Bank’s transactions with a view to establishing suspicious transactions/trends to frustrate frauds and money laundering attempts. Principle Accountabilities Ensure efficient detection of suspicious activities/transactions on…
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Platform Specialist Business Process Specialist – Ict Division
Reporting To: Head of Digital Transformation Overall Job Purpose The Platform Specialist will be responsible for the design, specifications, development, system testing and technical management of the Payments Gateway and Mobile Financial Services Platform. The role takes business strategy and customer requirements fully into account when making proposals and/or carrying out work. Principle Accountabilities Manage…