Website: Website https://www.cytonn.com/

Client Services Internships Relationship Manager Marketing

Responsibilities

Effectively handle clients calls, queries and emails
Identify and communicate ways of enhancing customers experience
Clients complaints management
Keep all relevant clients records and contact details
Assist in the preparation for external and internal client related meetings
Help administer the company’s databases with a focus on CRM (Customer Relationship Management)
Build strong relationship management and integration with other business units across the company for efficient services delivery to clients
Track pending clients’ paperwork; updating pending items to ensure all the necessary KYC documents are properly filed
Acting as the lead in providing an integrated approach across different business units to ensure effective customer service
Client profiling, segmentation and client database analytics
Follow up on signing of Letter of offers, and sale agreements for our real estate clients
Any other duties as may be assigned from time to time

Requirements

A Bachelor’s degree (second class honors – upper division) with a minimum of B+ in KCSE or equivalent
Excellent analytical skills
Ability to handle multiple tasks simultaneously with attention to details and follow-through
Ability to carry out assigned projects to completion with minimal directions
Effective communication skills
Ability to synthesize information from multiple sources and distill the most important takeaways to guide next steps
Strong IT skills will be an added advantage

Learning Opportunities
The interns will gain skils in

Leadership
Economic Analysis
Market Reseach
Client Retention Strategies
Financial Modeling
Sales and Marketing
Automation

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October 25, 2024
Relationship Manager – Institutions Client Services Intern Development Manager – Re-Advertisement

The primary responsibility is to work alongside the Cytonn Fundraising Team, the Investment Team and Real Estate Team, to lead the efforts in coordinating investment relationships with pension funds, banks, SACCOs, endowment funds and other pools of capital with Cytonn’s alternative investment products.
The position will afford the individual a unique opportunity to participate in both a strong incentive structure and a clear path to a fulfilling career in Relationship Management.
Responsibilities

Proactively develop business relationships and securie additional business opportunities with all local pools of capital, including pension funds, pension administrators, banks, SACCO’s, endowment funds, and other pools of capital
Strengthen existing relationships with the local Institutions industry, understand their alternative investment needs, and match funds with Cytonn’s Alternative Investment products, among them private equity, real estate and structured products
Lead a team that will attend prospect and client meetings to make presentations and understand requirements of various institutions, and relay feedback on the best investment offering
Manage all relationships, including banks, SACCO’s, pension funds, endowment funds, and others, and ensure that all pools of capital have been contacted, follow-up is regular and efficient, all required documents have been provided, and all open discussions are closed out
Identify opportunities for product development, and other product offerings that are in line with requirements of local institutions, and work with the Fundraising, Investment and Real Estate Teams to put together investment offerings and required documents for each set of investors
Develop and recommend to the Management and Board Investment Committee long and short-term plans to achieve the company objectives and goals in local Institutions partnership
Communicate information about alternative investment offerings and partnership areas to local Institutions through meetings, workshops, websites, social media, newsletters etc.
Identify opportunities for product development, and other product offerings that best conform with requirements of pools of capital, such as RBA requirements
Carry out training for local institutions (e.g. Pension Trustees, SACCO’s, etc.) on Cytonn Investments, Cytonn Real Estate, and alternative investments opportunities to promote partnerships and synergies
Develop a strong team, through running an internship programme, and hiring experienced hires
Any other duties as may be assigned from time to time

Requirements

At least 5 years’ experience in the local institutions industry. Experience in a bank, fund manager, or any such local institution focused on financial services will be an added advantage
Must have achieved at least a B+ in KCSE or equivalent in high school
An undergraduate degree with a minimum 2nd Class, Upper Division
Ability to manage all stakeholders at all levels within an organisation
Strong communication skills (both written and oral)
Good sales, marketing, presentation and client services skills
Strong organizational and time management skills -ability to adhere to deadlines, multi-task and be able to prioritize
Ability to handle multiple tasks simultaneously, with great accuracy, organization, attention to detail and follow-through
Entrepreneurial spirit with demonstrated creativity & innovation in business
Ability to learn quickly and manage workload in a demanding environment

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October 25, 2024
Business Administration Assistant Financial Advisor (Sales Executive) Office Assistants

Job Description
Reporting to the Business Administration Associate, the Administration Assistant will be the first point of contact for the office, answer all incoming phone calls in a pleasant and informed manner for the purpose of providing information and responding to queries.
Job Responsibilities

Managing the office by ensuring that facilities are clean and standards maintained
Oversee all aspects of front office co-ordination – maintain a visitor’s register, handle and direct inquiries and ensuring the reception area is manned at all times
Screen, welcome and manage all visitors and vendors by settling them, recording their details, and giving them the required attention
Switchboard management including receiving, transferring and giving appropriate answers to incoming calls and providing a call log summary
Monitor inventory levels of office supplies on a regular basis and ensuring that the re-order process is done in a timely manner
Assist in planning and coordinating team activities and events such as book reading and cake cutting
Prepare and ensure delivery of mails to appropriate offices
Receiving, checking and signing for various deliveries in the office
Chairing departmental meetings and taking minutes
Organizing Saturday lunch for staff members
Ensuring all office equipment are working
Following up on suppliers’ payments
Tracking of any items/assets that are entering or leaving the building and ensuring they have the appropriate approvals and exit passes
Any other tasks as asigned from time to time

Qualifications

Must have achieved at least a C- or equivalent in high school
A diploma certificate in a business related field
Be committed to succeeding in a team context
Excellent communication
High levels of energy and enthusiasm and ability to work long hours and under pressure to deliver timely solutions/deliverables

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October 25, 2024
Financial Advisor- Mount Kenya Region Financial Advisor (Sales) Office Assistants Business Administration Assistant

In order to better service our clients, we are looking for highly motivated, self-driven, team players to work on full-time basis with the distribution team as financial advisors based in the Mount Kenya Region. The Financial Advisor will report to the Unit Manger and work on strategic plans and initiatives to increase relationship productivity and develop proper contact networks within the channel partners.
Responsibilities

Present, promote and sell our products to existing and prospective clients
Establish, develop and maintain positive business and customer relationships
Reach potential customers through cold calling
Achieve agreed upon sales targets and outcomes within schedule
Attend prospect and client meetings to make presentations and oversee follow up
Identifying opportunities for product development, and other product offerings
Any other duties as may be assigned from time to time

Job Requirements

KCSE grade C- and above
Diploma or Degree holder in any field
Proven work experience as a financial advisor
Highly motivated and target driven with a proven track record in sales
Excellent selling, communication and negotiation skills
Prioritizing, time management and organizational skills
Ability to create and deliver presentations tailored to the audience needs

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October 25, 2024
Business Manager Operations Associate Operations Analyst Operations Manager Senior Operations Manager

We are looking for a dynamic, talented and highly motivated individual to fill the position of Business Manager – Cymatt. Cymatt is the strategic procurement business of Cytonn, which has the mandate to procure client supplied items for the real estate projects under development, general home improvement items and also for the market at large.
The successful candidate will primarily be responsible for the daily running of the company and ensure all logistics are well handled.
As a Business Manager, the individual will support the company by acquiring clients and creating the right processes to aid in the proper running of the business. The role will entail completing all administrative tasks, including setting up of the offices, organizing the paperwork for each delivery consignment and completing as necessary.
The candidate may be called upon to assist in purchasing, providing quotations and sourcing products within a strict deadline.
Job Responsibilities

Establish the procurement business office, including all administrative setup
Prepare and submit weekly sales reports
Liaise with departments and project teams with regards to ordering to be done, both locally and from foreign markets, to achieve business objectives
Develop an annual business strategic plan with a clear delivery path
Acquire clients for long term business growth
Contacting user departments regularly to update them on orders
Investigate any issues/discrepancies relating to invoices
Keep track of quality, quantity, delivery times, transport costs and efficiency in the warehouse
Organization and facilitation of procurement meetings (and customer meetings from time to time)
Liaise with logistic companies with sales orders, tracking and tracing deliveries
Check and amend stock levels and stock control weekly/monthly in the warehouse
Leverage market data to drive company growth
Come up with the right business processes to ensure maximum efficiency
Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness
Oversee incoming and outgoing correspondence and inquiries, taking action where required
Collate and manage documentation for approval and signature
Produce reports as and when required
Keeping customer accounts up to date
General administrative tasks as required
Any other duties as may be prescribed from time to time

Qualifications

Bachelor’s degree, with a minimum of a Second Upper Class and a B+ or equivalent in KCSE. Bachelor’s Degree in Supply Chain Management will be an added advantage
At least 7-years’ industry experience is preferred, either in the corporate environment, retail or real estate industry
Knowledge of purchasing / procurement practices and procedures will be an added advantage
Must demonstrate strong skills in organizational development, personnel management, budget and resource development, and strategic planning
Should demonstrate ability to cultivate and manage productive relationships with team members, customers, other staff, and the community
Demonstrate ability to express ideas clearly, verbally and in writing
Strong computer skills, including high level of proficiency in MS Excel, PowerPoint, and Word
Ability to work independently, solve problems, and be persistent
Creativity, entrepreneurial, and a self-driven attitude towards work

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October 25, 2024
Internal Audit IT Analyst

Job Responsibilities

Conduct audits or lead audit teams in performance of IT audits and reviews of systems, applications and IT processes. Prepare and report results to executives and Audit Committees.
Carry out IT security audits (e.g. network, operating system and data center), including evaluating if security vulnerabilities are properly identified and mitigated. Coordinate the scope and performance of these reviews with business units and external security experts;
Designs audit procedures to execute the annual audit plan, assess controls and to meet audit objectives;
Perform various other reviews of IT management policies and procedures such as change management, business continuity planning/ disaster recovery and information security to ensure that controls surrounding these processes are adequate;
Perform pre and post- implementation reviews of system implementations or enhancements;
Carry out special audit projects and provides advisory and consulting services to management;
Recommends revisions to audit procedures to enhance efficiencies. Reviews internal controls throughout the company by evaluating the adequacy of system controls and recommends improvements;
Evaluates the adequacy and timeliness of management’s response and the corrective action taken on significant audit recommendations;
Maintains continued education requirements and regular and predictable attendance;
Performs other duties as assigned.

Requirements

Bachelor’s degree in Computer Science or similar qualifications, with a minimum Second Upper degree class;
Recognized auditing/information system certifications ( e.g CISA, CIA,CISSP)
Understanding of multiple technology domains including software development, Windows, database management, networking, and UNIX (preferred)
Prior position in IT Governance/IT Audit – internal audit or external auditing firm.
At least 3 years audit experience; With at least 2 of them in IT audit
Progressive achievement in one or more of the traditional IT disciplines (applications, operations, infrastructure, and management)
Experience with IT Operations desirable.
High level of independence and integrity;
Excellent interpersonal and communication skills;
Possess exemplary report writing skills.

October 25, 2024
Junior UX Designer Business Systems Analysis Internships IT Service Management Engineer Unit Manager-Nairobi

Job Description
We are looking for a Junior UX Designer to support our software design and development team in production of interaction design and information architecture deliverables (flow diagrams, wireframes, prototypes, etc.). You will take part in brainstorming, ideation, and sketching activities throughout projects as well as planning and conducting user research and testing.
To be successful in this role, you should have experience with design software and wireframe tools. If you also have a portfolio of professional design projects that includes work with web/mobile applications, we’d like to meet you.
Ultimately, you’ll create both functional and appealing features that address our clients’ needs and help us improve our applications.
We provide workspace, fast internet, MacBook, books, and online resources to help you achieve your set deliverables while building on your skills.
Job Responsibilities

Work with the UI and Service Designers to optimise products and services for a range of client touch points
Conduct user research and usability testing to ensure all designs meet client and user requirements
Analyse all research and feedback to gain user insight – and incorporate this feedback into new designs
Assist in the production of wireframes, prototypes, concept sketches, interaction designs and user flows using key tools such as XD, Sketch, Balsamiq and InVision
Help to create clean and simple user-centred designs
Work with developers and designers to build user-friendly web and mobile apps
Assist the Design lead in creating design rationale and specifications
Any other duties as may be prescribed from time to time

Requirements

Passion for entering the world of UX design of web and mobile applications
Quick-learning, self-motivated and proactive attitude
Ability to accurately complete detail-oriented work both independently and with others
Stay up to date with new web and mobile design trends and technologies
Good written and verbal communication skills
Previous UX job experience
Experience with design and research tools (Good working knowledge of Adobe Creative Suite, UXPin, Sketch, Balsamiq, and InVision)
Understanding of user-centered design principles and practices
Proficient in wire-framing and comfortable producing concept sketches and user flows
A good working knowledge of HTML and CSS
Higher education (Professional Studies and/or Degree) background in a related field is a plus
Portfolio of design projects

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October 25, 2024
Sales and Marketing Manager/ Associate Procurement Manager/ Associate Head of Business Development – Cytonn Asset Managers Limited Business Administration Assistant

Job Description

Responsibilities

Be involved in developing marketing strategies for one of our iconic developments and sourcing for prospective clients
Taking the clients through the product until the execution of the sale
He/she shall attend and represent Cytonn in events held such as expos and sales activations
Monitoring and analysing sales and market trends
Identifying target markets and developing strategies to communicate with them
Building market position of the development by locating, developing, defining, negotiating and closing business relationships with clients
Carry out product demonstration to clients and brief them about the benefits, location, prices and payment methods
Carry out site visits to showcase the products to the clients
Share a daily report on the achievements, products uptake, as well as any challenges encountered
Carry out regional marketing campaigns for the development
Carry out any other duties as may be prescribed from time to time by your supervisor
Responsible for being a brand ambassador for the development involved and acting professional at all times
Any other duties as may be assigned from time to time

Requirements

KCSE grade B+ and above
A second class upper division degree from a reputable institution
At least 3-5 years’ relevant sales experience in real estate and financial products
Individuals with youthful energy and a team spirit
Ability to meet targets
Resourcefulness, initiative, maturity of judgement and tact
Presentable and with good command of the English language
Strong communication skills and ability to identify prospective clients
Good understanding of Cytonn products and willingness to learn
Ability to confidently explain and sell financial products and real-estate
Excellent client service skills
Ability to guide clients to the activation desk, hold a conversation and create interest in the produce

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October 25, 2024
Administration Assistant Unit Manager Financial Advisor Application Security Engineer Lecturers Financial Advisor

Job Details
Reporting to the Head of Academic Affairs, the Administration Assistant will be the first point of contact for the institution, answer all incoming phone calls in a pleasant and informed manner for the purpose of providing information and responding to queries.
Responsibilities

Act as the first point of contact for the institution, answer all incoming phone calls in a pleasant, informed manner for the purpose of providing information and responding to queries;
Attend to all incoming visitors respectfully and assist in answering their inquiries;
Assist in all aspects of maintaining a professional front office, including but not limited to, fielding and directing incoming phone calls to the appropriate staff member in a timely, professional manner, filing and copying of sensitive information, and other related duties;
Maintain up to date knowledge on the institution, its offering and any other relevant information and be able to convey the same information to enquiring parties clearly;
Consistently exhibits high standards of professional conduct;
Assist prospective students and parents with the registration process and readily provide information necessary for them to complete the process efficiently;
Sort and stamp out-going correspondence, address envelopes and packages, and prepare printed matter and other material for mailing;
Receive, stamp, record and distribute incoming correspondence;
Assist with all admissions related tasks, including preparations for and assistance during student inductions and student meetings;
Maintain and update the institution’s information, records and database;
Ensure that the reception area is kept smart and tidy and that noticeboards are kept up-to-date;
Assist with the ordering of stationery, materials and resources and ensuring that stock levels are maintained;
Any other duties as may be prescribed from time to time.

Requirements

Must have achieved at least a Minimum B+ Grade in high school;
A minimum of a degree in Public Relations or Front Office management;
Must have at least 3 years’ experience in a similar position. Having worked in a tertiary institution is an added advantage;
A Bachelors Degree or relevant Diploma in front office management or a related course;
Should demonstrate the ability to grow, support and develop young talents;
Should have knowledge of current academics and curriculum areas relevant to technical institutions;
Strong computer skills, including high level of proficiency in MS Excel, PowerPoint, and Word;
Ability to probe for, analyze and synthesize information, as well as express ideas clearly, both verbally and in writing;
Ability to make quick yet sound decisions;
Ability to work independently, problem-solve, and be persistent;
Should be able to work with courtesy, tact, and diplomacy when dealing with others, and to work cooperatively as part of a team;
Should have listening, communication skills, interpersonal, organizational and planning skills;
Personal qualities of integrity, credibility, self-driven attitude towards work, and commitment to the mission of the institutions.

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October 25, 2024
Risk & Compliance Analyst

Closing Date: March 28th, 2018
Directly reporting to the Risk and Compliance Associate, the analyst is responsible for developing and monitoring risk and compliance initiatives for Cytonn Investments group.
Responsibilities

Formulate and implement the Risk and Compliance framework and Policies;
Support the risk management process through periodic independent reviews of the risk management practices and procedures.
Effectively assess and measure all material risks in accordance with Cytonn’s adopted approaches;
Ensure the effective management of Cytonn’s material risks through adequate process controls and ensuring adherence thereto as well as implementing specific action plans to manage the risk causal factors;
Ensure that appropriate and/or adequate controls are in place at all times to effectively manage Cytonn’s risks to within acceptable risk appetite;
Ensure the effective management of risk through the prudent allocation of risk capital that is consistent with the approved measurement approach;
Develop robust key risk indicators to serve as early warning indicators of increased risk, with appropriate risk threshold levels to provide a sound platform for the effective monitoring of risk exposures;
Ensure that all breaches and overdue remedial actions are within Cytonn’s risk tolerance levels. Inculcate the right risk culture across the firm by ensuring appropriate accountability for risks at first line of defence level through training, awareness, escalation and reporting;
Support the Risk and Compliance Manager with the effective implementation of the Enterprise Risk Management (ERM) Framework to be able to establish an effective risk-based system to identify, measure, monitor, control and report Cytonn-wide risks;
Conduct awareness programmes on enterprise risk management;
Perform any other duties as assigned from time to time.

Requirements

A Bachelor’s degree in a quantitative business discipline (Finance, Economics etc) or engineering discipline from a recognized university with a minimum of second class upper honours
A minimum of B+ in KCSE
At least 1 year professional experience in risk management
A professional qualification or certification in risk management is preferred
Membership to a relevant professional body will be an added advantage
Proficiency in Microsoft Office programs and other risk management system skills;
Excellent oral and written communication skills
Strong numeracy, analytical, strategy and research skills
Excellent planning, organizational and problem-solving skills
Ability to explain complex issues and present technical information clearly
Capacity to work independently and cope with pressure and responsibility
Ability to handle multiple tasks and prioritize accordingly
Strong control awareness

October 25, 2024