Jobs Kenya

Website: Website https://www.britam.com

  • Customer Service Assistant Reliever

    Customer Service Assistant Reliever

    Job description

    Job PurposeResponsible in delivering an exceptional customer experience at the Britam and putting the needs of every customer at the heart of every decision making process.Key Responsibilities

    Implement the customer experience strategy at Britam
    Investigate and respond to all customer enquiries promptly.
    Escalate complex queries to the appropriate functional area.
    Maintain regular internal (to staff) and external (to customers) communication on Customer Service matters.
    Investigate and respond to all customer enquiries promptly.
    Carry out customer and product related document processing
    Respond to customer queries in a professional manner
    Make customers’ experiences better by ensuring customer satisfaction
    Delegated Authority: As per the approved Delegated Authority Matrix
    Ensure high standards of Customer Service are maintained in the company.

    Knowledge, Experience And Qualifications Required
     

    Bachelor’s degree in a business related field
    At least 1 – 2 years’ experience in a similar position
    Progress in Insurance related course
    Proficient in relevant computer applications – Office Word and Excel.
    Excellent data entry and typing skills.
    Excellent verbal, and written communication skills.
    Ability to handle stressful situation appropriately.

    Individual Leader Competency Descriptions

    Learning and Researching – Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision-making at management level; learns from successes and failures and seeks feedback from colleagues and customer.
    Working with People – Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-actively shares information and expertise with them; contributes to team spirit and reconciles interpersonal conflict; adapts to the team and fits in well.
    Adhering to Principles and Values – Upholds ethics and values; demonstrates integrity; accepts diversity; displays individual responsibility towards the community and the environment; acts out the organisational values during every day interactions.
    Applying Expertise and Technology – Applies specialist and technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
    Delivering Results and Meeting Customer Expectations – Focuses on customer needs and satisfaction; exhibits high standards for quality and quantity; monitors and maintains own quality and productivity; works in a systematic, methodical and orderly way; consistently achieves projects goals.
    Following Instructions and Procedures – Follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.
    Achieving Personal Work Goals and Objectives – Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies and requests feedback regarding own development needs and makes use of developmental or training opportunities.
    Writing and Reporting- Writes convincingly; writes clearly, concisely and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience.
    Analysing – Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; demonstrates an understanding of how one issue may be a part of a much larger system.
    Planning and Organising – Adheres to clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish own tasks; manages own time effectively; monitors own performance against deadlines and milestones.
    Adapting and Responding to Change – Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.
    Coping with Pressures and Setbacks – Maintains a positive outlook at work; works productively in a pressurised environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of work life and personal life.

  • Senior Solutions Analyst

    Senior Solutions Analyst

    Job description
    Job Purpose
    The Senior Solutions Analyst will lead and execute the roadmap of enhancements as well as new feature ideation and development across Britam’s Digital assets. The ideal candidate will have experience managing technical projects to successful execution, a passion for creating a frictionless customer experience, the curiosity to investigate new solutions and the ability to act as a thought leader on next wave of Digital. In addition, the Senior Solutions Analyst will oversee digital results to measure success and optimize the digital experience and help shape future strategy
    Key responsibilities

    Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenario, business analysis, task and workflow analysis
    Identify opportunities to drive client success through advanced customer segmentation methods, improved review workflows, efficient production options, normalization of
    incoming data, and better client-side workflows
    Drive the Digital innovation agenda together with the Head of Digital and Direct Channels continuously identifying and developing solutions that deliver superior customer experience
    Key liaison and customer advocate, ensuring customer needs are observed and fulfilled, between the customer; first tier customer support representatives; and the various business units i.e. Life Insurance, General Insurance and Asset Management.
    Support the strategic direction of digital product development as well as service and process offerings with a digital focus; analyse client feedback to make recommendations for continuous improvement and/or development of new functionality or features

    Job Requirements

    Must be seasoned and proficient professional to stay ahead of the digital curve, innovative, pro-active and provocative, yet diplomatic—an expert at managing relationships.
    Demonstrated experience in gathering and translating business, consumer, cultural, and social insights into actionable implications and strategies on digital platforms.
    A Self-starter who works well in a fast-paced, team-oriented environment who can devise the right course of action to achieve the objective.
    Undergraduate or graduate degree in business, IT, design, or related field.
    5-10 years’ experience in a similar role with demonstrable track record of achieving success
    Digital planning experience considered a strong asset.
    Understanding and experience with Service Design principles and practices.
    Demonstrated experience growing projects into long-term client partnerships.
    Customer orientation demonstrated delivery of customer-oriented solutions
    Conversant in the principles and practices of user-centred design.
    A passion for innovation, design, and technology

  • Financial Advisor

    Financial Advisor

    Job description
    Job Purpose
    Responsible for sales of all lines of business products within the branch catchment. The job holder will be responsible for overall accountability for the sales, operations, customer service and overall profitability of the unit and branch.
    Key Responsibilities

    Doing presentations to prospective clients and selling to them suitable insurance products or other products according to their needs.
    Meeting sales targets as may be set by the company from time to time.
    Can serve clients of all lines of business and provide excellent customer service to existing customers and prospective clients
    Ensuring high persistency of payments through follow ups and reminders.
    Maintaining close relationships with clients and updating them on the status of their policies, new products and any other information they may require.
    Initiating and following through premium collection procedures such as collecting cheques and other payment authority documents.
    Dedicated customer service to clients at all times including assisting the client to effect changes on their policies.
    Promoting the company brand and making sales during activations and other company events.
    Attending branch and unit meetings as may be required by the branch manager or unit manager.
    Maintaining regular contact with clients and providing additional insurance policies or other products whenever needed.
    Developing and maintaining a wide network of friends, special interest groups and social clubs necessary for forming a base of marketing and referrals.
    Learning and using the company software available for financial advisors in generating quotations and customer service.
    Delivering of policy documents to clients in good time.

    Requirement

    KCSE Mean grade of C- and above or equivalent
    University degree/Diploma is an added advantage
    Candidate should have a minimum age of 23 years
    Demonstrate good written and oral communication skills
    Experience in sales is an added advantage
    Certificate of proficiency is an added advantage

  • Corporate Sales Executive Motor Assessor

    Corporate Sales Executive Motor Assessor

    Job descriptionThe jobholder provides sales related support to the assigned distribution channels and direct business.
    Key Responsibilities

    Assist in sourcing of business opportunities for Micro insurance business
    Manage relationships with clients, brokers and partners
    Participate in conducting market intelligence and initiate proactive and reactive business growth and retention initiatives
    Assist Head of Business Development to gather marketing intelligence and statistics to facilitate development of strategies to give the company a competitive advantage in Micro insurance space
    Participate in product development lifecycle
    Follow up on incentives for channels to ensure they are correctly processed and paid on time
    Delegated Authority: As per the approved Delegated Authority Matrix
    Perform any other duties as may be assigned from time to time

    Knowledge, Experience And Qualifications Required

    Bachelors’ degree in a business related field
    Professional qualification in Insurance (ACII, AIIK)
    At least one year experience in the insurance industry

    Technical/ Functional competencies

    Knowledge of insurance regulatory requirements
    Knowledge of insurance products
    Sales and marketing management skills

    Emerging Leaders Competency Descriptions

    Presenting and Communicating Information – Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
    Working with People – Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-actively shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
    Adhering to Principles and Values – Upholds and encourages ethical behaviour and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during every day interactions.
    Analysing – Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.
    Planning and Organizing – Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
    Delivering Results and Meeting Customer Expectations – Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.
    Deciding and Initiating Action – Takes responsibility for own, as well as subordinates’ actions and projects; takes initiative and works under own direction; initiates and generates activity; introduces improvements into work processes; handles problems with minimal guidance.
    Leading and Supervising – Provides subordinates with a clear direction; motivates and empowers others; provides subordinates with the relevant coaching; creates a positive climate that fosters learning and development; identifies high potential talent; sets and articulates the departmental vision and values through own personal behaviour; sets appropriate standards of behaviour.
    Works strategically to realize personal goals- understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks; takes account of a wide range of issues across, and related to current role.
    Applying Expertise and Technology – Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions.
    Following Instructions and Procedures – Challenges authority only when appropriate; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal obligations and safety requirements of the role.
    Adapting and Responding to change – Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

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  • Underwriting Associate Corporate Sales Executive, Retail & SME

    Underwriting Associate Corporate Sales Executive, Retail & SME

    Job Purpose
    Reviewing proposal forms, verifying client’s data, assessing the proposed risk within set standards, counter checking the terms of the policy as well as reviewing the conditions of the policy
    Key Responsibilities

    Assess the proposed risk within set standards
    Keep detailed and accurate records of policies underwritten and decisions made
    Review proposal forms
    Release policy documents, endorsements, valuation report to clients
    Communicate with clients on the renewal terms
    Maintain high standards of customer service – responding to clients enquiries; (walk-in clients, telephone and emails)
    Liaise with intermediaries and direct clients on issues relating to their policies
    Apply the credit control policy by ensuring that debit/credit notes raised are mailed and that they reach the clients/intermediaries within the shortest time possible.
    Issue policy documents of general business
    Generate renewal notices for all renewal business
    Delegated Authority: As per the approved Delegated Authority Matrix.

    Knowledge, Experience And Qualifications Required

    Bachelor’s degree (insurance option preferred)
    Atleast 2-4 years experience in the insurance industry
    Insurance professional qualifications (IIK or CII)
    Computer literacy

    Emerging Leaders Competency Descriptions.

    Presenting and Communicating Information – Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
    Working with People – Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-actively shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
    Adhering to Principles and Values – Upholds and encourages ethical behaviour and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during every day interactions.
    Analysing – Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.
    Planning and Organizing – Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
    Delivering Results and Meeting Customer Expectations – Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.
    Deciding and Initiating Action – Takes responsibility for own, as well as subordinates’ actions and projects; takes initiative and works under own direction; initiates and generates activity; introduces improvements into work processes; handles problems with minimal guidance.
    Leading and Supervising – Provides subordinates with a clear direction; motivates and empowers others; provides subordinates with the relevant coaching; creates a positive climate that fosters learning and development; identifies high potential talent; sets and articulates the departmental vision and values through own personal behaviour; sets appropriate standards of behaviour.
    Formulating Strategies and Concepts – Works strategically to realize personal goals; understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks; takes account of a wide range of issues across, and related to current role.
    Applying Expertise and Technology – Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions.
    Following Instructions and Procedures – Challenges authority only when appropriate; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal obligations and safety requirements of the role.
    Adapting and Responding to change – Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

    Technical/ Functional competencies

    Knowledge of insurance regulatory requirements
    Knowledge of insurance products
    Sales and marketing management skills
    Diplomatic in handling client relationship

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  • Customer Service Assistant Underwriting Associate

    Customer Service Assistant Underwriting Associate

    Job description
    Job purpose
    Responsible in delivering an exceptional customer experience at the Britam branch level and putting the needs of every customer at the heart of every decision making process.

    Implement the customer experience strategy in the respective branch
    Investigate and respond to all customer enquiries promptly at the branch level
    Escalate complex queries to the appropriate functional area
    Maintain regular internal (to staff) and external (to customers) communication on Customer Service matters.
    Investigate and respond to all customer enquiries promptly.
    Carry out customer and product related document processing
    Respond to customer queries in a professional manner
    Make customers’ experiences better by ensuring customer satisfaction
    Ensure high standards of Customer Service are maintained in all at the branch level

    Requirement

    Bachelor’s degree in a business related field
    At least 2- 4 years’ experience in a similar position

    Technical/ Functional competencies

    Customer service skills
    Decision making –ability to make strategic decisions in a timely and effective manner
    High moral and ethical standing
    Highly motivated

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  • Underwriting Associate

    Underwriting Associate

    Job description
    Job Purpose

    Assist in underwriting and risk assessment within the set standards of service to ensure quality and timely service.
    Assess risks and make acceptable decisions after proper analysis of clients’ data
    Ensuring that systems and procedures covering underwriting operations are adhered to
    Ensure high standards of customer service
    Ensure timely and accurate processing of underwriting documents
    Ensure proper, prompt and accurate premium processing, including check-offs, standing orders and cheques as well as maintenance of proper records of the same
    Prompt preparation and submission of accurate premium reports
    Liaising with the bank and check-off institutions to obtain details of unidentified payments within stipulated timelines
    Suspense clearance within targets set by the Policy Administration Manager
    Ensure prompt submission of payment instructions to various institutions and to Head Office e.g. salary deduction
    Following up unpaid remittances with various local check-off institutions
    Perform any other duties as may be assigned from time to time

    Requirement

    Bachelor’s degree (insurance option preferred)
    At least one year experience in the insurance industry

    Technical/ Functional competencies

    Knowledge of insurance concepts
    Knowledge of underwriting processes and procedures
    Technical competence in underwriting insurance risks
    Knowledge of insurance regulatory requirements

  • Document and Data Operations Associate

    Document and Data Operations Associate

    Job description
    Job Purpose
    Responsible in delivering an exceptional customer experience at the Britam branch level and putting the needs of every customer at the heart of every decision making process.
    Key Responsibilities

    Implement the customer experience strategy in the respective business divisions;
    Investigate and respond to all internal and external customer enquiries promptly;
    Process all approved underwriting polices and claims within the provided SLA’s;
    Escalate complex queries to the appropriate functional area;
    Maintain regular internal (to staff) and external (to customers) communication on Customer Service matters;
    Investigate and respond to all customer enquiries promptly;
    Carry out customer and product related document processing;
    Respond to customer queries in a professional manner;
    Make customers’ experiences better by ensuring customer satisfaction; and
    Ensure high standards of Customer Service are maintained in all at the branch level.

    Requirement

    Diploma in a business related field
    At least 2- 4 years’ experience in a similar position

    Essential Competencies

    Learning and Researching: Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision making at management level; learns from successes and failures and seeks colleague and customer feedback.
    Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
    Applying Expertise and Technology: Applies specialist and technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
    Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; exhibits high standards for quality and quantity; monitors and maintains own quality and productivity; works in a systematic, methodical and orderly way; consistently achieves projects goals.
    Following Instructions and Procedures: Follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.
    Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; accepts diversity; display individual responsibility towards the community and the environment; models the organisational values during every day interactions.

  • Forensic Manager

    Forensic Manager

    Job description
    Job purpose
    The role holder will be responsible for guiding and leading in the fraud risk management activities within Britam Group.
    Key Responsibilities

    Work with the business to guide fraud risk management initiatives around fraud prevention and fraud detection;
    Work with the Group Head of Internal audit to implement and monitor continuous fraud awareness and fraud related trainings within the Group;
    Lead and investigate complaints arising from fraudulent claims or suspected fraudulent activities across the group;
    Oversee the execution of special audits or investigations as may be required by the business;
    Oversee conducting of a fraud risk assessment and identify warning signs of fraud related activities;
    Building a framework for forensic auditing and Investigations and developing pre-investigation processes that follow the investigative methodology;
    Create awareness across the group by building knowledge on risk of fraud and how to mitigate fraud through trainings;
    Build a pool of partners across the group to aid in fraud detections;
    Prepare reports for management and the Audit Committee clearly describing the key findings and practical recommendations for improvement;
    Develop and implement the performance management plan and cycle for team members as provisioned by HR;
    Schedule and assign work to the forensic audit team estimating resource needs;
    Verify compliance with all the relevant legislation and regulatory requirement. This calls for regular updates with all the relevant legislation and statutory requirements affecting the group;
    As the contact person for the Whistleblowing service providers, review reports from the service provider and initiate action on issues reported;
    Maintain a proper record of fraud incidences reported and provide periodic reports to both Management and the Board;
    Attend and participate in the Management meetings to enhance understanding of the Group’s Operations; and
    Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.

    Requirement

    Bachelor’s Degree in Finance, Accounting or a related field;
    MBA is an added advantage.
    Professional qualification e.g. CPA(K), ACCA, CISA. CFA or equivalent.
    7-10 years’ experience in a similar position; 4-5 of which should be in a managerial capacity in a busy environment..

    Essential Competencies

    Deciding and Initiating Action: Ensures, key organisational objectives are met, takes responsibility for decisions, actions, projects and people while focussing on achievement of strategic results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with limited information available which may include tough choices or considered risks; decisions and actions takes into account possible impact on all parts of the business.
    Leading and Supervising: Provides the business with a clear direction based on the overall strategic intent of the organisation; motivates and empowers others with a clear sense of purpose; creates a positive organisational climate that fosters learning and development; acknowledge high potential talent; sets and articulates the vision and values through own personal behaviour.
    Relating and Networking: Easily establishes, as well as assists others in building good relationships with customers and staff across all departments, inside and outside of the organisation; relates well to people at all levels; facilitates the resolutions of conflict and manages disagreements with tact and diplomacy.
    Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing and negotiating to the benefit of the organisation, promote the organisational strategy during conversations; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself, the department or the organisation; makes a strong personal impact on others; takes care to manage the organisation’s impression and brand on others.
    Formulating Strategies and Concepts: Works strategically to realise organisational goals; sets and develops organisational strategies; identifies, develops positive and compelling visions of the organisation’s future potential; takes account of a wide range of issues across, and related to, the organisation; encourage others to take a strategic and long term view in terms of the organisation’s future; communicates the organisational strategy, vision and objectives effectively across all levels of the organisation.

  • Pensions Operations Associates (1 Year Contract) – (18000052)

    Pensions Operations Associates (1 Year Contract) – (18000052)

    Job Purpose:Undertake pension administration activities to support the achievement of business unit plan .
    Key responsibilities

    Receipting of funds.
    Allocation/Posting of contributions/transfer to scheme members.
    Data alignment and verification for new schemes loading and monthly updates.
    Maintaining records of contributing members, deferred and current pensioners, provision of annual statements.
    Periodically generate statements for customers
    Daily reconciliation of funds received.
    Delegated Authority: As per the approved Delegated Authority Matrix

    Knowledge, experience and qualifications required

    Bachelor’s Degree in business related field
    Diligent and attentive to detail.
    Highly numerate with strong IT skills.
    Experience in a pension Administration environment will be an added advantage.

    Essential competencies

    Working with People – Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-actively shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
    Adhering to Principles and Values – Upholds and encourages ethical behavior and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during every day interactions.
    Analyzing – Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.
    Planning and Organizing – Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
    Delivering Results and Meeting Customer Expectations – Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.
    Deciding and Initiating Action – Takes responsibility for own, as well as subordinates’ actions and projects; takes initiative and works under own direction; initiates and generates activity; introduces improvements into work processes; handles problems with minimal guidance.
    Following Instructions and Procedures – Challenges authority only when appropriate; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal obligations and safety requirements of the role.
    Adapting and Responding to change – Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.