Jobs Kenya

Website: Website https://www.britam.com

  • Corporate Care Management Associate Corporate Health Document & Data Operations Associate (Medical Vetting) Corporate CSE IFA/Branch

    Corporate Care Management Associate Corporate Health Document & Data Operations Associate (Medical Vetting) Corporate CSE IFA/Branch

    Job Purpose
    Reporting to the Team Leader Corporate Care Management, The role holder will be responsible for control and managing of the policy cycle through pre-authorization and case management, to ensure quality and cost effective care.
    Key responsibilities

    Set the appropriate parameters for each admission (claim reserve, initial authorized cost and duration)
    Interact with clients and service providers to ensure that the care is given within policy guidelines
    Review medical reports and claims for compliance with set guidelines
    Liaise with underwriters on scope of cover for the various schemes
    Ensure that medical scheme members are attended to round the clock with support from 24 hour call centre.
    Poly-Pharmacy – discourage poly-pharmacy by diligent challenging of prescriptions and suggesting better alternatives.
    Generic substitution – Encourage use of generics where indicated as a method of reducing the organizations pharmaceutical expenditure.
    Delegated Authority:  As per the approved Delegated Authority Matrix
    Prepare periodic reports for management on medical claims
    Ensure claims are processed within the stipulated time 
    Perform any other duties as may be assigned from time to time

    Key Performance Measures

    As described in your Personal Score Card

    Knowledge, experience and qualifications required

    Diploma/Degree in Nursing or Diploma in clinical medicine or Diploma in Pharmacy.
    Moderate understanding of insurance concepts
    Professional qualification in FLMI, ACII and IIK.
    5-8 years’ experience in case management two of which should be in a supervisory position

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    Use the link(s) below to apply on company website.  

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  • Independent Financial Advisors Unit Manager Group and Credit Life CSE

    Independent Financial Advisors Unit Manager Group and Credit Life CSE

    Job purpose
    Role holder will be responsible for providing overall leadership to a group of Independent Financial Advisors (unit) as prescribed in Britam to ensure key performance indicators for the unit are met.  This role will report to the Head of Retail Independent Financial Advisors (IFA).
    Key responsibilities

    Sales planning that achieves the set goals and objectives.
    Selling of Life Products and other company products as targets prescribe.
    Quality recruitment, selection and retention of productive Independent Financial Advisors.
    Conducting trainings on company products, processes, sales and soft skills to achieve results.
    Assist Independent Financial Advisors with on-boarding for creation in the system
    Relationship building through networking and engagement with Independent Financial Advisors to identify their needs and provide appropriate support
    Provide one-to-one coaching, mentoring and motivation to IFA’s and their agency members and ensure that they effectively implement strategies and agreed action plans.
    Market segmentation and assisting Independent financial advisors to secure business.
    Meeting the set persistency levels of life business and retention targets for other lines of business.
    Providing effective customer service to both prospective and existing customers
    Preparing sales and other management reports as required from time to time
    Deliver on performance requirements as defined in the unit key deliverables in alignment to the Branch key deliverables.

    Working Relationships
    Internal Relationships:

    Accountable to the Head of Retail Independent Financial Advisors
    Required to liaise and work closely with the other departments such as training, sales managers

    External Relationships:

    Britam customers
    Insurance sector players

    Key Performance Measures

    Production, Life Persistency & Business Retention, Recruitment & Training and People Management
    As prescribed in the contractual agreement
    Knowledge, experience and qualifications required

    Knowledge, experience and qualifications required

    A business related degree is a minimum requirement or its equivalent
    Minimum 3 years’ experience in Life Insurance Unit Management added advantage
    Relevant professional qualifications in COP. However, certification or proof of study in ACII, AIIK or CIM will be an added advantage.
    Excellent leadership, communication and interpersonal skills
    Above average computer skills

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    Use the link(s) below to apply on company website.  

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  • Unit Manager – Retail Sales Financial Advisor

    Unit Manager – Retail Sales Financial Advisor

    Job purpose
    Role holder will be responsible for providing overall leadership to a group of Financial Advisors (unit) as prescribed in Britam to ensure key performance deliverables for the unit are met.
    We have oppotunities across our 32 Branches in the following regions;

    Nairobi Region
    Mt. Kenya Region – Nyeri, Embu, Meru, Murang’a, Nanyuki
    Rift Valley Region – Nakuru, Eldoret, Narok, Kitale, Naivasha
    Western/ Nyanza Region – Kisumu, Kisii, Bungoma, Kakamega, Kericho
    Coast Region – Mombasa, Nyali, Malindi

    Key responsibilities

    Sales planning that achieves the set goals and objectives.
    Selling of Life Products and other company products as targets prescribe.
    Quality recruitment, selection and retention of productive Financial Advisors.
    Conducting trainings on company products, processes, sales and soft skills to achieve results.
    Conduct Field Training with Financial Advisors to ensure hands on approach to sales
    Performance management and supervision to drive sales across all product lines and meet targets.
    Provide one-to-one coaching, mentoring and motivation to members of their teams and ensure that they effectively implement strategies and agreed action plans.
    Market segmentation and opening of markets for financial advisors to secure business.
    Meeting the set persistency levels of life business and retention targets for other lines of business.
    Providing effective customer service to both prospective and existing customers
    Preparing sales and other management reports as required from time to time
    Deliver on performance requirements as defined in the unit key deliverables in alignment to the Branch key deliverables.

    Key Performance Measures

    Production, Life Persistency & Business Retention, Recruitment& Training and People Management.
    As prescribed in the contractual agreement.

    Knowledge, experience and qualifications required

    A business related degree is a minimum requirement or its equivalent
    Minimum 3 years’ experience in Life Insurance Unit Management added advantage
    Relevant professional qualifications in COP. However, certification or proof of study in ACII, AIIK or CIM will be an added advantage.
    Excellent leadership, communication and interpersonal skills
    Above average computer skills

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    Use the link(s) below to apply on company website.  

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  • Financial Sales Advisor

    Financial Sales Advisor

    Financial Sales Advisors Job.
    We seek to recruit Financial Sales advisors executives to join our highly motivated sales team, at our Kitengela branch.
    Responsibilities 

    Selling our financial services solutions to prospective and existing clients.
    Relationship Management

    Qualifications

    A go getter with a “can do” attitude
    Must be 25 years and above
    Previous experiences working in banking, teaching or any sector in a sales role are encouraged applying.
    Should be well groomed and must have good interpersonal skills
    Able to use IT tools in working remotely
    Good communication skills
    Should have a minimum of C- in KCSE or its equivalent
    Diploma holders are highly encouraged to apply.

    REMUNERATION:  Based on attractive commissions.

    Check out Britam salaries in KenyaInterested candidates should send their up-dated CV and application letter to pesuna@britam.com

    Apply via :

    pesuna@britam.com

  • Head of Emerging Consumers Innovation

    Head of Emerging Consumers Innovation

    Job Purpose and Key responsibilities
    Reporting to the Emerging Consumer Director, the role holder will be responsible for growing the number of customers by developing innovative solutions (products, processes & technology) for individual & SME emerging consumers using agile innovation model. He/She will also be responsible to set up and own emerging consumers agile innovative models for solution development inclusive of projects supporting consumer, product and process innovation. He/she must have a strong innovation delivery record, proven and impressive innovation project leadership & agile project management experience. 
    Key responsibilities

    Drive growth of number of customers by developing innovative solutions (products, processes & technology) for individual & SME emerging consumers
    Design, Set up & own the agile innovative model for solution development within the segment
    Collaborate with head of SMEs & alternate channels and externally in tailor-making solutions for potential clients
    By adopting agile way of working to drive customer centric innovation & speed to market 
    By reviewing customer segments & build a data-driven view of their needs 
    Collaborate with the head of SMEs & alternate channels to identify unaddressed needs in target segments & build targeted solutions. 
    Execution of the emerging consumers innovation projects for the business ensuring use of agile methodology;
    Appraise projects for commercial viability; 
    Coordination of innovation projects across the business to ensure timely and on-budget delivery; 
    Ensure appropriate cross functional representation to deliver innovation projects
    Manage idea collaboration from stakeholders to drive a continuous pipeline of innovative solutions;
    Ensure innovation projects are managed with an urgent sense of testing, learning and delivery;
    Continuously scan the external and global environment for new products and solutions that will give Britam a competitive edge and with a focus on enhanced customer satisfaction and experience;
    Continuously identify opportunities to partner with other organizations (beyond Insuretechs, Fintech, Banks etc.) to deepen insurance penetration in the region;
    Develop and maintain strong professional and collaborative professional relations with project teams and stakeholders;
    Develop and present proposals, update issues and findings to EMC Director inclusive of suggestions, risk mitigations, cost benefit analysis and action plans;
    Develop complete project design and execution documents with task-level project plans to manage external partners and cross functional teams;
    Collaborate with project team members to identify business requirements.
    Delegated Authority:  As per the approved Delegated Authority Matrix
    Perform any other duties as may be assigned from time to time

    Key Performance Measures

    Drive increase in number of customers
    Drive increase in EMC top-line sales
    Increase go-to-market time for new & revised solutions 
    Setting up of design sprint solutions development process 
    Commercial roll-out of three bite sized products 
    Rollout of process innovations including Telematics, Digital wellness & any other identified during the year
    Development of Emerging consumers engagement strategy

    Knowledge, experience and qualifications required

    Minimum 5 years’ experience in a similar role with proven innovation experience;
    University degree in Engineering, IT or Commerce
    Project Management certification and experience
    Proven ability to review and appraise commercial viability of projects 
    MBA will be an added advantage 

    Leadership category responsibility framework (Core Competencies) 
    Change Leaders in Britam need to

    Strategically lead a function to service customers from a sustainable and growing customer base whilst increasing profit;
    Continuously configure and adapt the functional area to most effectively suite the future view of the business;
    Introduce new concepts so that they are adopted appropriately at the right time (manage the rate of change);
    Be in touch with the changing industry, customer needs and international best practice; 
    Improve the efficiency of the function by appropriately challenging managers about operational and tactical issues; 
    Ensure the function has the most appropriate people capability through effective inspirational leadership, people development, and optimized succession planning; 
    Ensure clarity of expectations for individuals in the function and other stakeholders across the group;
    Facilitate functional integration; 
    Ensure the development and establishment of appropriate behavior and values (culture) within the function that aligns with the strategic direction and values of the business; 
    Co-ordinate between functions and divisions to ensure optimization of the value chain and resources; 
    Ensure alignment of strategy, objectives and deliverables within the function;
    Develop innovative partnerships and distribution channels to increase Britam’s market penetration;
    Ensure a seamless experience for Customers;
    Appropriately allocate funds and capital to maximize shareholder value;
    Adequately manage operational risk;
    Increase operational efficiency; 
    Provide access to accurate and consistent information and services across all channels,
    Improve quality and speed of decision making across the business.

    Apply via :

    britam.taleo.net

  • Corporate Pension CSE Corporate Sales Administration Support

    Corporate Pension CSE Corporate Sales Administration Support

    Job Purpose and Key responsibilities
    Reporting to the BDM Corporate Pensions, the role holder shall be responsible for growth of Corporate Pensions business to meet annual business targets and grow the number of intermediaries selling Corporate Pension.
    Key responsibilities

    Meet production targets 
    Conduct trainings on Corporate Pension products 
    Make Pensions presentations to prospective clients
    Develop and implement rewards programs for Intermediaries
    Motivate Financial Advisors, Independent Financial Advisors & Brokers to enhance production 
    Provide effective customer service to both Intermediaries and prospective customers 
    Ensuring credibility with clients by maintaining detailed knowledge of current market conditions and competitors’ products
    Participate in introduction and promotion of new products  
    Liaise internally with other members of the team to ensure effective and efficient execution of client’s requests
    Perform any other duties as may be assigned from time to time
    Delegated Authority:  As per the approved Delegated Authority Matrix

    Key Performance Measures

    As described in your Personal Score Car

    Knowledge, experience and qualifications required

    Bachelors’ degree in a business related field
    Professional qualification in Insurance (ACII,AIIK)
    4-6 years’ experience in a similar position

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    Use the link(s) below to apply on company website.  

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  • Corporate Care Associate – Provider Relations

    Corporate Care Associate – Provider Relations

    Corporate Care Associate – Provider Relations – (2100007Y)
    Job Purpose and Key responsibilities
    Reporting to the Team Leader Corporate Care, the role holder will provide guidance on all matters relating to cost management, provider on-boarding, provider relationship and provider audit process.
    Key responsibilities

    Supervise relationship management with providers to ensure providers are satisfied with the company.
    Analysis of customer feedback surveys, provider complaints and compliments to inform decision making in provider experience. 
    Strategic cost control engagements with providers and monitoring adherence to service level agreements. 
    Price guided tariffs- building of provider pricelists especially for bigger providers on average pharmaceutical expenditure.
    Monitoring Average Costs of providers and engaging high-cost providers to reduce unnecessary expenditure.
    Supervision of provider audits to ensure that quality, cost effective medical services.
    Supervision of the contracting process and ensure that all providers have active and updated contracts.
    Ensure compliance with to any regulatory or health sector changes, such as billing and payment requirements.
    Any other duties assigned by the Team Leader Corporate Care division.

    Key Performance Measures

    Saving the company money from wastage and exorbitant fees by providers.
    Medical fraud mitigation
    System support and integration on CPT coding

     Knowledge, experience and qualifications required

    Diploma, Degree in Nursing or Diploma in clinical Medicine or Diploma in Pharmacy
    Moderate understanding of Insurance concepts
    Professional qualification in FLMI,ACII and IIK
    3-5 years’ experience in provider management

    Apply via :

    britam.taleo.net

  • Corporate Care Associate – Provider Relations

    Corporate Care Associate – Provider Relations

    Job Purpose and Key responsibilities
    Reporting to the Team Leader Corporate Care, the role holder will provide guidance on all matters relating to cost management, provider on-boarding, provider relationship and provider audit process.
    Key responsibilities

    Supervise relationship management with providers to ensure providers are satisfied with the company.
    Analysis of customer feedback surveys, provider complaints and compliments to inform decision making in provider experience. 
    Strategic cost control engagements with providers and monitoring adherence to service level agreements. 
    Price guided tariffs- building of provider pricelists especially for bigger providers on average pharmaceutical expenditure.
    Monitoring Average Costs of providers and engaging high-cost providers to reduce unnecessary expenditure.
    Supervision of provider audits to ensure that quality, cost effective medical services.
    Supervision of the contracting process and ensure that all providers have active and updated contracts.
    Ensure compliance with to any regulatory or health sector changes, such as billing and payment requirements.
    Any other duties assigned by the Team Leader Corporate Care division.

    Key Performance Measures

    Saving the company money from wastage and exorbitant fees by providers.
    Medical fraud mitigation
    System support and integration on CPT coding

    Knowledge, experience and qualifications required

    Diploma, Degree in Nursing or Diploma in clinical Medicine or Diploma in Pharmacy
    Moderate understanding of Insurance concepts
    Professional qualification in FLMI,ACII and IIK
    3-5 years’ experience in provider management

    Apply via :

    britam.taleo.net

  • Retail Technical Functions Reinsurance Associate Retail Pensions Operations Associate Document and Data Operations Associate IFA Unit Manager – Nairobi Region IFA Unit Manager – Mt.Kenya IFA Unit Manager – Western/Nyanza region

    Retail Technical Functions Reinsurance Associate Retail Pensions Operations Associate Document and Data Operations Associate IFA Unit Manager – Nairobi Region IFA Unit Manager – Mt.Kenya IFA Unit Manager – Western/Nyanza region

    Job Purpose:
        

    The job holder shall look after the various reinsurance arrangements including treaty and facultative reinsurance protection for Life business (Ordinary life, Group Life, Credit Life and Sacco Business) written by the company in Kenya. 
    Assist in implementation of the company’s reinsurance programme based on overall company’s objectives and maintain a business relationship with the Company’s underwriting and finance department and with the local, regional and international reinsurance market.

    Key responsibilities

    Analyze the risks accepted and ensure risks are ceded properly.
    Ensure that all acceptances are protected by proper reinsurance arrangement on a back to back basis without any gaps in risks accepted and reinsurance protection availed.
    Obtain all necessary underwriting information required to place the risk in the local reinsurance market. 
    Assist in arranging proper reinsurance protection as and when required. 
    Place reinsurance directly to the market or through the broker whether on facultative or any other basis depending on the need of the situation.
    Assist in the administration of the reinsurance program.
    Ensure timely submission of closing and accounting documents as well as for settlement of premium recovery of claims from reinsurers.
    Ensure accuracy of reinsurance contract with reference to original terms at which reinsurance is accepted.
    Maintain efficient communication lines between the company and brokers. 
    Prepare reinsurance underwriting and claims statistics on a regular basis and update the same at periodic intervals as per requirement.
    Review reinsurance payments/recoveries relating to reinsurance premium, commissioning and claims.
    Premium adjustments and returns 
    Ensure prompt claims recovery 
    Liaise with intermediaries and direct clients on issues relating to their policies for Group Life, Credit Life and Sacco business.
    Liaise internally with other members of the team to ensure effective and efficient execution of client’s requests
    Delegated Authority:  As per the approved Delegated Authority Matrix
    Collate underwriting requirements and request for quotations
    Discuss the Projections with Reinsurers and ask for quotes
    Negotiate Treaty Terms
    File Treaties and other Reinsurance Arrangements with IRA
    Update Treaties in the insurance system
    Facilitate Facultative agreements for the identified risks
    Underwriting of New Group life and Credit Life Business
    Underwriting of renewal business for Group life and Credit Life
    Perform any other duties as may be assigned from time to time

    Knowledge, experience and qualifications required

    Business related University Degree – insurance, statistics, accounts preferred 
    Professional Insurance qualification, (FLMI,CII OR IIK) – progress 
    Must have a minimum of 3 years’ experience in the reinsurance field.
    Knowledge of Reinsurance Treaty, Facultative wording and Reinsurance Slips preparation a must 

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    Use the link(s) below to apply on company website.  

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  • Branch Manager – Meru Branch Branch Manager-Industrial Area Branch Operations Team Leader (Meru)

    Branch Manager – Meru Branch Branch Manager-Industrial Area Branch Operations Team Leader (Meru)

    Job Purpose:
    Manage the Branch, drive Branch Production budget and maintain business relationships with IFAs, Retail IFA Sales Corporate Sales Executive, and clients in order to meet set targets 
    Key responsibilities

    Drive the achievement of the Retail revenue budget for the Branches  
    Contribute to Single Distribution business model of selling all lines of products as per agreed targets
    Drive cross-selling and up-selling of Britam products
    Ensure the Branch adheres to Britam Credit Policy and all other policies and guidelines 
    Ensure business is conducted in an ethical manner, KYC details are obtained and submitted and Turn Around Times (TATAs) are respected
    Grow and defend Britam’s market share position for FA & IFA channels
    Direct, guide, manage and offer support to Corporate Sales Executives’s on Retail sales matters
    Formulate and implement strategies that ensure IFAs and FAs are well versed with Britam products
    Ensure the Branches sell balanced general insurance product Portifolio which returns profit
    Participate in formulating and implementing any marketing activities and promotions 
    Ensure IFAs and FAs needs are met as well as receiving comments and suggestions on improvement on the products 
    Delegated Authority:  As per the approved Delegated Authority Matrix
    Perform any other duties as may be assigned from time to time

     Knowledge, experience and qualifications required:

    Bachelor of Commerce degree (marketing or Insurance option preferred)
    Professional qualification in Insurance (ACII, FLMI or IIK)
    7 – 10 years sales management experience in the financial services sector 3 – 4 of which must be in a management position

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    Use the link(s) below to apply on company website.  

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