Website: Website https://www.britam.com
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Assistant Manager Branch Operations Intermediary Operations Assistant
Job Purpose: Responsible for management of branch operations in accordance with set SLAs. Key responsibilities: Oversee day to day running of the branch operations i.e. claims, underwriting, customer services in accordance with set SLAs. Ensure customer complaints and other enquiries are handled speedily and effectively to ensure customer satisfaction for all lines of business in…
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Business Development Officer (EMC)
Job Purpose: Reporting to the Head Of SMEs & Alternate Channels, the role holder will be responsible for developing assigned channel(s), growing regional presence & diversifying product portfolio to provides sales related support to the assigned distribution channel(s) and direct business with an aim of growing the revenue and number of customers within the emerging…
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Customer Service Assistant
Job Purpose: To ensure the provision of consistently high quality Customer experience through quality service interactions by the Contact Centre team in compliance with overall Service strategy and standards while ensuring full accessibility and availability of the Centre to Customers. Key responsibilities: Adherence to Contact Centre Services in order to maintain high level performance of…
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Senior Quality Assurance and Reporting Officer
Job Purpose: The Role holder will be responsible for assessing the quality of service delivery across all customer contact points within contact centre as well as support the team leaders and managers in gap identification and make recommendations to improve on customer experience. Key responsibilities: Analyze/audit service incident data, emails, voice recordings, and customer surveys…
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Business Strategy Support Analyst Sustainability & Investor Relations Manager Assistant Manager, Medical Contact Centre Cloud & Mobile Software Developer
Job Purpose: The role holder will be responsible for providing relevant insights that help the organisation make better decisions, identify possible new growth initiatives, and build a pipeline of opportunities for partnerships. They will gather, review, and test data and apply measures to provide solutions to critical business issues and decisions. He/she will ensure that…
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ICT Business Partner
Job Purpose: The role holder would Champion Britam’s Technological transformation within the Corporate Segments. Key responsibilities: To be the strategic adviser to the Corporate Segments leadership on how to leverage on IT as a strategic enabler of business. Lead delivery of IT components of all IT strategic initiatives within the Corporate Segments. Collaborate with the…
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Corporate Sales Executive
Job Purpose: Drive the growth of FA/IFA business to meet set annual premium targets through managing various production channels and direct sales targets. Reporting to the Business Development Manager, the incumbent will drive increase in Britam business by growing and retention of customers. Key responsibilities: Secure new GI business through intermediaries. Retain existing GI business…
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System Support Analyst Innovation Officer
Job Purpose: The role holder will be responsible for administration, maintenance and Tier II line support for the Group enterprise systems. Responsible for maintaining, supporting, and upgrading existing systems and applications. He/she is also responsible to reinforce quality standards and adherence to business best practice, adding value to business processes and significantly contributing to the…
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Systems Integrations Engineer Senior Case Management Officer
Job Purpose: An integration engineer is responsible for developing and integrating hardware, IT and software systems that organizations use. He/she will implement solutions and coordinate their integration between different parts of an enterprise and its divisions. Key Responsibilities: Engage Key Service Providers to ensure integrity related risks are adequately addresses in in all system integration…
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Azure Cloud Services Support Engineer IT Vendor Liaison Support Officer
Job Purpose: The Azure Cloud Services Support Engineer will be responsible for delivering enterprise-level IT support with a focus on technical set-up, support and maintenance of public and private cloud-based IT services into the organization. Core responsibilities for this role include leveraging engineering tools and processes for effective provisioning, installation, configuration, operation, maintenance, and support…