Jobs Kenya

Website: Website https://www.avenuehealthcare.com/

  • Admission/Authorisation Clerk Physiotherapist

    Admission/Authorisation Clerk Physiotherapist

    Job Objective/ Purpose:
    Manage the patient admission process by helping patients check in, filing their medical information with the hospital and all pre-admission related tasks, while ensuring they are accorded timely, professional and compassionate service.
    Key Responsibilities:

    Welcoming and assisting patients with Registration, confirming pre-admission information; obtaining consents and insurance forms;
    Pre-admits patients by receiving bookings from physicians, pre- paid accounts, insurance and direct accounts. Confirming admitting privileges of physicians; Verify patient identity, interviewing patients; entering patient information to pre-admissions database.
    Have sufficient knowledge or access to knowledge to provide correct information with regard to estimated surgical and admission fees, excesses or co-payments on individual policies or individual procedures.
    Provide patients with relevant information by explaining hospital admission policies, patient rights, room selection, cover Benefits and any other related inquiries, including hospital regulations, such as visiting hours, payment of accounts, and schedule of charges.
    Ensure client satisfaction through quality of service, communication, feedback, escalation and caring attitude, and demonstrate follow-up.
    Secure payments by screening insurance information; identifying patients requiring pre-admission approvals from third-party payers, verifying approvals; notifying accounts department of self-paying admissions. Ensure the LOUs are received prior to admission for insurance patients and deposits for cash payments are made.
    Prepare admission folders by gathering admission paperwork for scheduled patients, arrange for patient placements, bed assignments and patient transfer activities.
    Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
    Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services and finance.
    Effectively manage patient data and records.
    Any other duty as assigned by the supervisor.

    Person Specification

    Diploma/ Degree in Business Administration or its equivalent.
    2+ years’ experience in a similar role, preferably in a Hospital set-up
    Customer focus and results oriented
    Strong interpersonal skills, team playing abilities, and communication skills.
    Highly responsive, ethical and responsible

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    Use the link(s) below to apply on company website.  

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  • Duty Manager – Nursing Pharmaceutical Technologist Branch Manager-Broadwalk Mall

    Duty Manager – Nursing Pharmaceutical Technologist Branch Manager-Broadwalk Mall

    Key Responsibilities
    Operational Oversight:

    Coordinate and supervise all operational activities during night shifts, including nursing, administrative, and support staff.
    Ensure compliance with hospital policies, procedures, and regulatory requirements throughout the night.
    Ensure adherence to quality standards.
    Address any issues or concerns promptly and effectively, escalating as necessary to senior management.
    Investigate accidents/untoward incidences at the night and inform the relevant manager.
    Participate in development and implementation of polices for improvement of patient care and safety.
    Ensure equipment uptime of >99% for all clinical and non-clinical equipment.
    Ensure service uptime of >99% for all clinical and non-clinical services.
    Ensure product availability as per service standards.
    Ensure robust enterprise risk management practices

    Patient Care:

    Monitor patient care activities to ensure quality standards are met and patient safety is maintained.
    Collaborate with nursing staff to address patient needs and resolve any issues that arise during the night.
    Assist in patient transfers in collaboration with Nursing Services Manager (NSM), Finance and the relevant managers
    Inform the NSM & MSM of high risk and sensitive patients

    Emergency Response:

    Act as the primary point of contact for emergencies during coverage, coordinating response efforts and communicating with relevant stakeholders.
    Implement emergency protocols as needed, ensuring a swift and effective response to critical situations.

    Staff Management:

    Provide leadership, guidance and managerial support to shift staff, fostering a positive and supportive work environment.
    Conduct regular rounds to assess staff performance, provide feedback, and address any concerns or issues.
    Evaluate workload and staffing levels and where required allocate or re-assign resources to meet demand
    Assist in staff development through bedside teaching, skill checks, mentoring and appraisal

    Communication and Collaboration:

    Facilitate communication between night shift staff, other departments, and senior management to ensure seamless coordination of activities.Collaborate with senior managers, other duty managers and department heads to address cross-functional challenges and promote organizational objectives. 

    Person Specification

    Bachelor of Science in Nursing (Must)
    A valid nursing council of Kenya license
    Valid certification in BLS, ACLS or ATLS
    At least 5 years of nursing experience in a managerial position
    Prior experience managing a large team.
    Proven ability to enact and implement policies and procedures
    Customer focus and results oriented
    Teamwork and result oriented
    Ethical and reliable

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    Use the link(s) below to apply on company website.  

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  • Receptionist

    Receptionist

    Job Objective/Purpose
    Adhere to Avenue Healthcare’s defined policies, protocols, procedures and standards.
    Key Responsibilities

    Maintaining proper patient / client records depending on the designated department / branch.
    Ensure that all the procedures / systems laid down for vetting and ensuring that all clients seeking treatment are followed for the various categories of clients i.e. Staff, GOP’s , AHC prepaid and credit / insurance clients.
    Ensure proper patient registration per the defined protocols
    Ensure accurate billing and timely finalization of invoices
    Ensure proper cash handling as per defined protocols
    Ensure that all incoming telephone calls are directed/ transferred to the respective departments / offices.   
    Client satisfaction – ensure client satisfaction through quality of service, communication, feedback, escalation and caring attitude, the standardized tool for patient satisfaction measurement and demonstrate follow-up and improvement
    Maintain patient privacy and confidentiality at all times.
    Any other duty as assigned by the supervisor in line with the job description.

    Person Specification

    Certificate in Business Management or a relevant business course
    Minimum of 1 year experience
    Organizational awareness and detail-oriented
    Strong interpersonal and communication skills, teamwork and reliability

    Apply via :

    careers.avenuehealthcare.com

  • Business Development Representative [Prepaid Business] Management Accountant [Medical Centres & Homecare]

    Business Development Representative [Prepaid Business] Management Accountant [Medical Centres & Homecare]

    Job Objective/Purpose
    To enhance growth of the products and services through marketing of the Avenue Prepaid Schemes.
    Key Responsibilities

    Client acquisition 

    Responding to prospective prepaid client’s enquiries.
    Preparing proposals and quotations to prospective corporates.

    Engaging the insurance brokers and agents on new business and maintaining existing prepaid business.
    Giving service presentations to new and existing prepaid clients.
    Debt collection from the existing prepaid clients.
    Coordinating with the respective units Branch or Hospital Manager on giving clinical support such as health talks,   workshops, and medical camps to the prospective prepaid clients.
    Renewals of medical schemes for prepaid clients.
    Carry out monthly or quarterly service meetings with existing prepaid clients.
    Preparation of weekly and monthly prepaid marketing reports. 

    Person Specification

    Diploma/Degree in Sales & Marketing or Business-related field
    3 years’ experience in the healthcare industry
    Organizational awareness and detailed-oriented
    Strong interpersonal and communication skills, teamwork and reliability

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    Use the link(s) below to apply on company website.  

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  • Executive Housekeeper

    Executive Housekeeper

    Job Objective/Purpose
    Lead the Housekeeping Department by developing and implementing departmental objectives in line with the Avenue group’s company policies and procedures.
    Key Responsibilities

    Supervise housekeeping operations such as cleaning and maintenance whilst ensuring compliance with all housekeeping policies, procedures, standards, and satisfaction of clients’ needs
    Responsible for cleanliness, orderliness and appearance of the entire Hospital. Ensure excellence in housekeeping sanitation, safety, comfort, and aesthetics for clients and guests.
    Inspect all areas and take corrective measures to meet Avenue’s Standards in terms of cleanliness, maintenance, and supply.
    Maintain an inventory of the furniture, linen, uniforms and movable equipment and other fixed assets in the patient holding areas, offices, and related premises and to ensure they are regularly checked.
    Inspect and approve all supply requisitions for the housekeeping department, and to maintain par stock, inventory control, and cost-control procedures for all materials.
    Select, train, develop, schedule, and manage the performance of direct and indirect subordinates to ensure the efficient running of housekeeping operations.
    Manage cleaning supplies, linen inventory and guest supplies and the ordering of supplies as necessary to meet quality standards and hospital business needs.
    Ensure the provision of proper uniforms for all staff.
    Participate in all refurbish and renovation projects planning, execution, and final set up including snag lists
    Ensure that client facing areas, offices and guest facilities are made as per company standard.
    Prepare the annual budget and manning guide and manage the housekeeping department within budgetary guidelines
    Coordinate and oversee pest eradication activities.
    Plan & organize decoration for special functions and festive seasons.
    Accomplish a set of administrative duties such as leading and attending meetings, writing reports and memos, and other specific duties related to the job function. 
    Plan, control and supervise Horticultural activities.
    Attending and resolving guest complaints.
    Daily inspection of public areas and employee’s locker rooms.
    Coordinating the preventive maintenance schedule of all non-clinical equipment and areas.
    Any other duty as may be assigned from time to time by your immediate supervisor in line with the needs of the business 

    Person Specification

    Higher diploma/ Bachelor’s degree in Hospitality or Hotel Management 
    3+ years’ experience in a housekeeping senior management position, in a 4 star or 5 Star Hotel setting
    Operational knowledge of housekeeping and laundry equipment and chemicals
    Strong interpersonal and communication skills
    Attention to detail
    Result Oriented
    Customer focus

    Apply via :

    careers.avenuehealthcare.com

  • General Nurse(2) Critical Care Nurse (ICU) Radio Sonographer Relationship Executive NICU Nurse Theatre Nurse

    General Nurse(2) Critical Care Nurse (ICU) Radio Sonographer Relationship Executive NICU Nurse Theatre Nurse

    Job Objective/Purpose

    Adhere to Avenue Healthcare’s defined policies, protocols, procedures and standards.

    Key Responsibilities

    Ensure proper inventory of the available equipment on a daily basis and ensure that they are in good working condition. Report any malfunction to Bio-Medical Technician/Unit Manager.
    Ensure the unit is financially viable and demonstrate growth through;
    Offering quality care to patients and ensuring good working relationship with our stakeholders
    Record all sentinel incidents/events and report within 24 hours using the provided tools
    Maintain and enforce infection control standards per the hospital manual and observe the infection control bundles (SSI, VAP, CAUTI and CLABSI) where applicable.
    Daily compilation of government reports and submitting them to the Unit Manager (leprosy, cholera, maternal deaths etc)
    Active participation in ward rounds and receive handover reports from the outgoing nurse on shift
    Proper documentation of patient notes and review; consulting with fellow clinicians, consultants when need be.
    Ensure that all diagnostic requests (lab and radiology) have patient’s clinical information.
    Ensure patients safety following the 6 International Patient Safety Goals (IPSGs) (patient identification, effective communication, safety of high alert medication, ensure correct site procedure and surgery, reduce the risk of healthcare associated infections, reduce the risk of patient harm resulting from falls)
    Ensure patients safety following the 6 International Patient Safety Goals (IPSGs)
    Provides patient and family education/teaching applicable to the patients’ medical condition. 
    Organize emergency trolley for easy use during resuscitation, drugs and supplies are well stocked, damaged equipment is removed and reported promptly 
    Update doctors/consultants on patient’s progress and any critical values as soon as they are available
    Ensure all the relevant consultants have explained procedures and have obtained consent.
    Complete official checklists for all patients prior to procedures (theatre, radiology, renal)
    Ensure patient privacy and confidentiality is maintained at all times, as per policy.
    Participate in emergency response
    Drug administration.
    Adhere to the 10 rights of drug administration (right patient, medication, dosage, route, time, documentation, client education, assessment, evaluation and client refusal of treatment)
    Submit all new drug orders to pharmacy promptly and STAT doses given within 30 minutes
    Keep D.D.A. drugs safe and drug register properly per unit requirements
    Ensure all verbal prescriptions should be signed within 24 hours by the respective doctor per the hospital policy.
    Ensure all treatment sheets have patients biodata including information on drug allergies.
    Any other duty as assigned by your immediate supervisor in line with the job description

    Person Specification

    A nursing higher diploma, desirable Bachelor of Science in Nursing  
    A valid nursing council of Kenya license
    Up to date BLS, ACLS/ATLS certificate
    2 years’ experience in nursing
    Excellent interpersonal and communication skills
    Attention to detail
    Result Oriented
    Customer focus
    Reliable 

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Credit Officer

    Credit Officer

    Job Objective/Purpose
    Timely submission of invoices to Payors.
    Key Responsibilities

    Collecting, receiving invoices, claim forms and or any other documentation for effective dispatch to payors from the respective branches and hospitals.
    Reconciliation of invoices received against the billings in the hospital information system and reporting any missing invoices and claim forms to the supervisor within 72 hours.
    Vetting of invoices, claim forms and or any documentation received/collected to ensure that they are duly filled and are of quality for dispatch. 
    Ensure 100% timely dispatch of quality invoices.
    Filing the acknowledged delivery notes.
    Filing Inpatient (IP) claims.
    Retrieving the acknowledged delivery notes upon request.

    Person Specification

    Diploma/Bachelor Degree in a business-related field or any medical field
    CPA Part 1
    Minimum 1 year work experience 
    Strong interpersonal/communication skills

    Apply via :

    careers.avenuehealthcare.com

  • Laboratory Manager

    Laboratory Manager

    Purpose Statement
    Our purpose is to enable and maintain health.
    Mission
    To provide high quality care that exceeds our clients’ expectations.
    Job Description

    Operational planning: Develop and implement strategic plans and objectives for the laboratory in alignment with the organization’s goals. Identify opportunities for process improvement, expansion, or optimization to enhance operational efficiency.
    Resource management: Manage and allocate resources effectively, including personnel, equipment, supplies, and budget. Ensure optimal utilization of resources while maintaining quality standards and meeting operational targets.
    Team management: Supervise and mentor laboratory staff, including technicians, and support personnel. Provide guidance, coaching, and performance feedback to foster a productive and engaged team.
    Workflow coordination: Coordinate and prioritize laboratory activities to ensure smooth workflow and timely completion of tests or projects. Collaborate with other departments to facilitate seamless coordination and communication.
    Quality assurance: Work closely with the Lab Quality Manager to ensure compliance with regulatory requirements, quality standards, and best practices. Monitor and implement quality control measures to maintain accurate and reliable test results.
    Equipment management: Oversee the procurement, maintenance, and calibration of laboratory equipment and instruments. Ensure that all equipment is in good working condition and properly utilized.
    Safety and compliance: Ensure adherence to safety protocols and regulatory requirements in the laboratory. Promote a culture of safety by conducting regular safety training, audits, and inspections in coordination with the Lab Quality Manager.
    Data management: Oversee the proper documentation, storage, and archival of laboratory data and records. Implement and maintain a robust data management system to ensure data integrity and accessibility.
    Vendor management: Collaborate with suppliers and vendors to negotiate contracts, procure necessary materials, and maintain good relationships. Monitor vendor performance and evaluate alternatives as needed.
    Continuous improvement: Identify opportunities for process optimization, cost reduction, and efficiency enhancement. Encourage a culture of continuous improvement within the laboratory team by implementing best practices and fostering innovation

    Apply via :

    careers.avenuehealthcare.com

  • General Nurse General Nurse – Med/ Surg General Nurse – Paediatrics

    General Nurse General Nurse – Med/ Surg General Nurse – Paediatrics

    Job Objective/Purpose
    Adhere to Avenue Healthcare’s defined policies, protocols, procedures and standards.
    Key Responsibilities

    Covering the Unit Manager when required.
    Ensure proper inventory of the available equipment on a daily basis and ensure that they are in good working condition. Report any malfunction to Bio-Medical Technician/Unit Manager.
    Ensure the unit is financially viable and demonstrate growth through;

    Offering quality care to patients and ensuring good working relationship with our stakeholders
    Ensure financial objectives are met by managing costs within budget, timely and accurate billing of drugs and services. Ensure an invoice rejection rate of < 3% by ensuring that proper pre-authorizations and documentation has been done. Ensure that Avenue corporate governance policies are adhered to.  Prevent, detect and report any fraud or criminal activity Liaise with the Nurse in charge to fully implement internal audit recommendations and attain satisfactory ratings in subsequent audits. Read, understand and be conversant with all systems, policies and procedures as outlined in the Hospital Manual especially policies pertaining to provision of medical services i.e. Admission & discharge procedures, nurses’ reports, ward equipment and supplies, emergency protocols etc. Record all sentinel incidents/events and report within 24 hours using the provided tools Maintain and enforce infection control standards per the hospital manual and observe the infection control bundles (SSI, VAP, CAUTI and CLABSI) where applicable. Daily compilation of government reports and submitting them to the Unit Manager (leprosy, cholera, maternal deaths etc) Supervise patient attendants as per their job description Active participation in ward rounds and receive handover reports from the outgoing nurse on shift Ensure recording and safe keeping of patient’s valuables Proper documentation of patient notes and review; consulting with fellow clinicians, consultants when need be. Ensure that all diagnostic requests (lab and radiology) have patient’s clinical information. Ensure patients safety following the 6 International Patient Safety Goals (IPSGs) (patient identification, effective communication, safety of high alert medication, ensure correct site procedure and surgery, reduce the risk of healthcare associated infections, reduce the risk of patient harm resulting from falls) Provides patient and family education/teaching applicable to the patients medical condition. Discusses patient concerns and answers questions relevant to care. Prioritization of patient needs in a documented nursing care plan. Organize emergency trolley for easy use during resuscitation, drugs and supplies are well stocked, damaged equipment is removed and reported promptly A checklist should be kept and updated on the 1st and 16th of every month, and as needed. Update doctors/consultants on patient’s progress and any  critical values as soon as they are available Perform all invasive nursing procedures under aseptic technique Enter unit specific data daily and promptly Ensure all the relevant consultants have explained procedures and have obtained consent Complete official checklists for all patients prior to procedures (theatre, radiology, renal) Ensure patient privacy and confidentiality is maintained at all times, as per policy. Participate in emergency response Drug administration; Adhere to the 10 rights of drug administration (right patient, medication, dosage, route, time, documentation, client education, assessment, evaluation and      client refusal of treatment) Submit all new drug orders to pharmacy promptly and STAT doses given within 30 minutes Keep D.D.A. drugs safe and drug register properly per unit requirements Refund all unused drugs immediately Ensure all verbal prescriptions should be signed within 24 hours by the respective doctor per the hospital policy. Ensure all treatment sheets have patients biodata including information on drug allergies Adhere to Government and respective professional standards of care and treatment of patients as guided by the Nursing Council of Kenya. Client satisfaction (patient, consultants and others)-  ensure client satisfaction through optimal quality of care, effective communication, timely feedback and escalation of unresolved issues to the Unit Manager and demonstrate follow-up and improvement. Any other duty as assigned by your immediate supervisor in line with the job description Person Specification A BSc. In Nursing, Diploma or Higher Diploma in Nursing Minimum of 2 years' experience clinical practice A Valid Nursing Council License Updated BLS/ACLS/ATLS certificate Organizational Awareness and detailed-oriented go to method of application » Use the link(s) below to apply on company website.   Apply via :

  • Quality & Infection Control Co-Ordinator

    Quality & Infection Control Co-Ordinator

    Mission
    To provide high quality care that exceeds our clients’ expectations.
    Job Description
    Key Responsibilities:

    IPC Program Management

    Coordinate, plan, implement and evaluate IPC Program management and communication
    Make routine rounds/ audits to units for case findings, review and supervision of the implementation of Infection control standards.
    Assess risk of occupational exposures to infectious disease and report any potentially controversial findings or issues with widespread impact, including coordinating with PHOs in monitoring outbreaks.
    Supervise waste management program, maintaining records of sharp injury register, culture reports, and nosocomial infection register. 
    As directed, participate in and/or lead committees related to and directly impacted by infection control.

     Clinical Quality and Patient Safety

    Coordinate investigations of incidents/ complaints, sentinel events, and data collection for corrective actions, including RCAs and action plans.
    Coordinate the collection, analysis and reporting of all quality indicators.

    Perform administrative duties such as completing infection forms, reports, evaluations, maintaining dashboards, etc. to support IPC and quality improvement and accreditation activities.
    Oversee the Education of staff, including orientation and Training to ensure performance improvement on IPC and quality.
    Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
    Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services.
    Adhere to Government and professional standards as guided by the Nursing Council of Kenya.
    Any other duty as assigned by the supervisor. 

    Person Specification

    Bachelor of Science in Nursing.  
    A valid Nursing License from NCK.
    Valid certification in BLS, ACLS. 
    Specialty training in Quality/ IPC is highly desirable.
    3+ years’ experience working in a busy hospital environment.
    Strong interpersonal skills, team playing abilities, and communication skills.
    Highly responsive, ethical and responsible.

    Apply via :

    careers.avenuehealthcare.com