Website: Website https://www.africa.ai/
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Head of Operations
Responsibilities Be at the forefront of assisting the Sales & Customer Success teams maintain high levels of customer satisfaction with key clients, partners, and vendors by delivering quality services on time and within budget Lead our Kenya-based Delivery Team and Project Managers to establish best practices to ensure the best outcomes for our customers Oversee…
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Team Lead 1 Tasker
Key Responsibilities: Ensure that the allocated work is properly distributed to all the team members and is executed in a timely manner. Ensuring the department’s productivity is maximized to the required standards and the pre-defined KPI’s, performance targets and standards are achieved in accordance with the business plan. Monitor and report progress on performance, provide…
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Senior Project Manager
Responsibilities: Oversee a portfolio of complex projects that require high quality output and has strict throughput expectations Collaborate in creating assigned projects success strategies Manage overall performance and governance of the Statements of Work Manage the day-to-day operations in accordance with the requirements and SLAs set out in Clients SOWs Prompt identification and resolution of…
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Quality Analyst Senior Project Manager Project Manager Director of Finance and Operations Director of Learning and Development
Responsibilities: Analyze taskers’ work output against guidelines/standards and providing feedback Coaching taskers and helping them improve on their weaknesses Providing feedback to Team Leaders on identified areas that individual members of the team need to improve on for coaching Compiling and sending daily, weekly and monthly quality reports and send to the Quality Analyst Supervisor…