Jobs Kenya

Website: Website https://kasha.co.ke/

  • Customer Care Agent Eldoret Sales Team Leader

    Customer Care Agent Eldoret Sales Team Leader

    Job purpose:
    To manage inbound and outbound phone calls, email requests, and face-to-face interaction with a friendly, helpful approach.
    Job Responsibilities:

    Customer support in a delightful, helpful, and timely manner on call, email, WhatsApp, LiveChat, Facebook, and Instagram.
    Correct tagging of customers to agents and Kasha business groupings.
    Provide customers with accurate, relevant, and useful information regarding Kasha products and services.
    Identify and track sales leads effectively, cross/upsell products and services for an enriched
    customer relationship.
    Quality data capture on Kasha systems.
    Ensure that all customer queries and complaints are fully resolved on a ‘One Stop Shop’ basis – First Call Resolution (FCR).
    Maintain a high level of product knowledge sufficient for issue resolution, retention, and customer education.
    Ensure that issues escalated arising from customer queries are resolved within 24 – 48 hours to maintain customer satisfaction and loyalty.
    Identify and track sales leads effectively, cross/upsell products and services for an enriched customer relationship.
    Quality data capture on Kasha systems.
    Attend Quality assurance sessions for consistent and quality customer handling.
    Actively represent the customer throughout the organization, highlighting trends, suggesting, implementing improvements and feeding back to relevant departments.

    Role Requirements:

    Diploma/Degree in social science or any business-related field.
    Experience (6 months – 1 year) in customer handling in a contact center setting will be an added advantage.
    Computer proficient (Microsoft Word, Excel).
    Customer service oriented (empathy, patience, customer centricity).

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    Use the link(s) below to apply on company website.  

    Apply via :

  • Collections and Reconciliations Officer

    Collections and Reconciliations Officer

    Job Purpose:
    To oversee the day-to-day activities of the sales collection team for all delivered goods. Responsible for the planning of cash collection/replenishing stocks at stations. To work with the Accounts Assistant on generated Dynamics invoices report for reconciliation.
    N.B: An assessment may form part of the selection process.
    Your Responsibilities:

    Payment reconciliation and support – Work hand in hand with logistics to make sure that all shipped-out order references are collected from the riders, consolidated, confirmed against the statement, and recorded.
    Returns and cancellations – Confirm that all physical returns are canceled and reconciled daily (mandated to confirm the correctness of return reasons from the customer).
    Work with the accounts assistant and procurement on supplier invoicing and reconciliations.
    Smoothening of the payment process and tracking of all shipped but unpaid COD orders.
    Close collaboration with other operational teams, ensuring Customer focus at all times.
    Verify, validate, and reconcile all revenue collections, and compile the daily summary report of all revenue transactions.
    Resolve reconciliation discrepancies in a timely manner, prepare daily reports, and communicate them to management.
    Take appropriate action to resolve and/or identify significant revenue collection issues and escalate appropriately.
    Streamline all collection processes and recommend areas of improvement.

    Role Requirements:

    Bachelor’s Degree in Commerce or any business-related field. CPA is an added advantage.
    A minimum of 2-3 years working in credit/debt collections, and accounting positions is preferred.
    Demonstrated knowledge and experience in billing and collections procedures, and reconciling techniques.
    Proficiency in G-Suite such as Google Docs, Google Sheets, and PowerPoint. Familiarity with finance ERP software will be an added advantage.
    Ability to identify errors and calculate figures and amounts.
    Ability to work in a team and under pressure in a fast-paced environment, and possess qualities such as reliability, and trustworthiness.

    Apply via :

    kashainc.bamboohr.com

  • Health Project Officer

    Health Project Officer

    Job Purpose:
    To coordinate and provide technical, administrative, and program development support to the organization’s portfolio of health projects in Kenya. This portfolio includes several projects but the focus will be Malaria in Pregnancy (MIP) project. Oversee the daily implementation of the Malaria in Pregnancy project and ensure that project milestones are achieved and the project is implemented fully and in line with the Ministry of Health plan and regulations. Ensure the technical quality of field programs are in compliance with donor regulations and ead the training/mentorship at community level two of various cadres on Malaria In Pregnancy health program. Support health information dissemination through digital health platforms and offline channels. This role will be reporting directly to the Kenya Health Lead – Kasha.
    N.B: The project will run for a period of 5 months (March 2023 – July 2023). An assessment may form part of the selection process.
    Your Responsibilities:

    Responsible for managing all aspects of the project cycle including planning, implementation, monitoring, and evaluation.
    Support in managing the Malaria in Pregnancy project, ensuring all activities in line with the contract is completed on time, to budget, and to the best of the ability of the Kasha team and other business-to-business (B2B) health projects.
    Training of health care workers on malaria case management and malaria in pregnancy.
    Lead in running health promotion campaigns regarding malaria in pregnancy prevention through the utilization of digital marketing, digital health tools, and offline channels.
    Work closely with the pharma coordinator/ pharmacists and med reps to identify malaria prevention and treatment health products to market in the focus area.
    Work closely with the Kasha agent coordinator to recruit Kasha agents who will support the implementation of the project such as door-to-door campaigns.
    Ensure that the quality of the project is maintained through an effective monitoring system and that accurate data and information on best practices are documented.
    Partially supporting Kasha family planning users using a digital platform and involved in improving the end-user journey.
    Be the focal point for all partners of the project including the Ministry of Health.
    Monitor project expenditures and ensure the budget is strictly adhered to, financial procedures are observed, and all supporting documents are provided.
    Ensure project narrative reports are prepared and submitted on time using donor reporting requirements.
    Any other duty that may be assigned to you from time to time.

    Role Requirements:

    Master’s Degree, preferably in Public Health or equivalent.
    Minimum of 5 years experience implementing international health programs with funding from USAID (especially on Malaria Control and HIV), Global Fund, or other donors.
    Solid experience in conducting communication for development (C4D) projects.
    Added advantage experience in health entrepreneurship projects.
    Solid understanding of Malaria Case Management, Malaria in Pregnancy, HIV Prevention & Management, and the provision of contraceptives.
    Experience in compiling, producing, and disseminating information.
    Strong interpersonal skills and ability to work as part of a team.
    Ability to work independently.
    Ability and willingness to travel within the country if required.

    Apply via :

    kasha.breezy.hr

  • Senior Agent Program Manager

    Senior Agent Program Manager

    Job Purpose:
    To build and manage the performance of Agent Network across Rwanda and Kenya. Devise and execute the strategy with the objective of significantly growing the agent network. Operationalize the rhythm of management training, retraining, and development of agents to ensure their success. Lead all Agent Consumer business programs, ensure that the agent network is well organized, managed appropriately and that all operations are running accordingly.
    Your Responsibilities:

    Devise and execute a strategy/model and business plan to significantly grow the agent network across Africa. This should include but not limited to reward commission, training, and development.
    Develop and execute a strategy to retain 85% of our existing agents- manage agent churn to 15%. Develop full-scale monthly and quarterly budgets on agent consumer activities.
    Monitor and adjust newly introduced programs to ensure program objectives are achieved for example referral programs, different incentives, etc.
    Develop and implement an effective agent (re)training and growth program. Onboard, train, and give supervisory support on a day-to-day basis to new agent recruits.
    Identify, recommend, and coordinate regions for possible expansion of the Agent network- i.e regions with minimal coverage.
    Identify and appoint senior/high-performing agents as Team Leads to manage other agents. Identify low-performing agents and coach and train them or replace them.
    Work with the Sales team to develop and implement an effective commission model.
    Engage with the marketing team to identify branding opportunities for high-performing areas. Ensure that all agents are in well-branded attire. Ensure agents have supportive materials such as masks, jackets, catalogs, etc.
    Work with the supply chain team on improving delivery logistics.
    Work closely with the Health team on healthcare programs and agent community impact.
    Work with the Engineering team to improve the systems for data collection for the mass market (for example dashboard check-in).
    Engage with the Customer Care team to ensure agent sales are properly captured and customers have been able to pay using the USSD app. Take the lead in optimizing the USSD by identifying challenges and proposing quick solutions to the customer care team.
    Daily tracking of activities including setting priorities for team and agents. Monitor and evaluate agent performance weekly and monthly (active and non-active). Working with the team leads to continuously assessing and managing agents. Ensure follow-up on low-performing agents as required. Deliver end-of-day reports on network growth and performance.
    Work closely with all agents by responding to their concerns (point person for all agents’ inquiries and challenges). Troubleshoot issues raised by the agents and team including forwarding issues to the relevant managers that can’t be self-resolved.
    Deliver insights to help drive business decisions and accelerate growth specific to this customer segment. Provide informed feedback that will lead to strategic realignment and improvement.

    Role Requirements:

    Bachelor’s Degree/Diploma in Business, Marketing, or a related field from a reputable university.
    At least 3-5 years of proven experience in agent management with demonstrable success.
    In-depth knowledge of Agent management and KPI measurement.
    Proficiency with Microsoft Office and an aptitude to learn and introduce new software and systems.
    Ability, willingness, and readiness to travel (30% of the time).

    Apply via :

    kasha.breezy.hr

  • FMCG Sales Team Lead Pharma Sales Representative

    FMCG Sales Team Lead Pharma Sales Representative

    Job Purpose:
    The FMCG Sales Team Lead will lead a team of sales agents and ensure sales targets for the designated regions are achieved. Actively seeks out and engages customers in order to sell KASHA’s products. Provides complete and appropriate solutions for every customer in order to boost customer acquisition levels, top-line revenue growth, and profitability.
    Your Responsibilities:

    Managing agents in the assigned territory to ensure optimum sales and coverage productivity. Upholding the coverage plan while achieving agreed-upon sales targets and outcomes within the set schedule.
    Presenting, promoting, and selling KASHA products by using solid arguments to existing and prospective customers in specific assigned regions.
    Maximizing the visibility of KASHA products by ensuring that they are well displayed at all impulse locations in the stores and continuously ensuring a high standard of presence and merchandising for key products.
    Building distribution of all KASHA brands & SKUs (Stock Keeping Units) in all outlets.
    Adhering strictly to company pricing, offers, and discount strategies.
    Keeping abreast with best practices and promotional trends, identifying emerging markets and market shifts while being fully aware of new products and competition status.
    Making regularly scheduled sales calls and in-person contact with all major customers within your region.
    Developing and maintaining amicable win-win relationships with key customers; building goodwill with customers and exerting all effort to help businesses resell KASHA’s products prior to their expiry date.
    Maintaining accurate and neat records, files, and reports on customers and their geographic scope of business, and sales opportunities as well as staying abreast and reporting on competitor activity within the agent geography.
    Maximize customer satisfaction by expediting the resolution of customer problems, complaints, and queries such as questions about credit terms, products, prices, and availability.
    Submitting all required reports such as market-intelligent, with a key focus on pricing, product changes, promotions, NPDs, and new players in the trade.

    Role Requirements:

    Bachelor’s degree/Diploma in business, marketing, economics, or a related field.
    At least 2-3 years of work experience preferably in an FMCG company with proven experience in agent management.
    Excellent selling and negotiation skills with a strong understanding of the sales process and dynamics.
    Proven presentation and data analysis skills coupled with an ability to build rapport quickly with both customers and suppliers.
    High levels of competency in Microsoft applications including Word, Excel, and Outlook.
    Experience with an ERP such as Dynamics will be an added advantage.

    Experience Our Kasha Life Benefits:

    Location: Kenya.
    Flexible working hours and birthdays off.
    21 days holiday plus all bank holidays.
    Socials that keep you in touch with everyone in the company.

    What You’ll Find When Working at Kasha:

    Personal & Professional Development: Through strong ownership from the first day you will experience a steep learning curve, grow on a professional level and take the next steps to be an Expert.
    Impact: We are leading the digital transformation of innovative e-commerce in East Africa for women’s health, personal care, and beauty products built for urban and rural areas.
    Team: Join a team of over 15 nationalities and different backgrounds in Tech, Logistics, Business, and more. What really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity.
    Working culture: Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring, is on our daily agenda.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Chief of Staff Pharma Sales Lead

    Chief of Staff Pharma Sales Lead

    Job Purpose:
    We are sourcing for a trusted strategic partner and advisor to the C.E.O and Executive team. You will serve as a lead for business planning, including strategic, one-off, and other high-priority projects. You will be responsible for ensuring an immediate impact on productivity, streamlining strategic initiatives, project managing cross-departmental projects where needed, serving as the company’s project management office (PMO), and communicating objectives between departments to ensure cross-company alignment.
    Your Job Description Will Be:

    Own and lead cross-company workstreams & activities, such as monthly cross-company meetings, quarterly company rhythm, and other cross-company communication and coordination workstreams.
    Support the C.E.O. in organizing quarterly offsites for the senior leadership team.
    Support operations and engineering in their efforts to standardize Kasha’s Key Business Processes across functions through documentation, SOP development & training, KPI measurement, and ensuring adequate employee training.
    Address cross-departmental bottlenecks/blockers by working with heads of departments and their staff to improve processes and coordinate adjustments to organizational procedures for optimized efficiency and productivity.
    Be involved in day-to-day operations and success metrics across the company. Ensure accurate reporting on all metrics, and support each department in helping them get the data visibility and analysis they need. Ensure our reporting across all metrics is widely visible and accurate. If inaccurate, review business process and technology support, and raise issues found.
    Assist and communicate with executives in decision-making, program management, and initiative implementation.
    Assist the human resources department with business-specific documentation for onboarding.
    Collaborate with senior management and department leaders, performing an array of administrative tasks from generating correspondence, maintaining hard copy and electronic files, planning and coordinating monthly corporate meetings, and scheduling facilities.
    Regularly meet and collaborate with individuals and managers to identify gaps and provide recommendations to the C.E.O. on adjustments to priorities or business activities.
    Supporting the C.E.O. and others in the executive team in any administrative help needed such as coordinating travel, and scheduling meetings with the team, customers, and agent.
    Providing department leaders with recommendations and consultation to improve teamwork.
    Planning, coordinating, and keeping the contents of a meeting focused.
    Keep the leadership team on track with key strategies/projects/initiatives, driving urgency and defining/measuring against key performance indicators.
    Support the C.E.O. in quarterly board reporting material, gathering information from individuals across the team and ensuring high quality and thorough responses and accurate data before presenting back to the C.E.O.

    You Will Be Qualified For This Position If You:

    Bachelor’s degree in Business Administration, Business Communications, Business Operations, or a similar field.
    3-6 years in a business management or executive management role.
    Fluency in English is a must. Proficiency in Kinyarwanda and Swahili is preferred.
    Proven experience organizing and directing multiple teams and departments.
    Experience planning and leading strategic initiatives.
    Experience with data analysis and proven success in a project coordination role.
    Strong project reporting skills, with a focus on interdepartmental communication.
    Consulting experience preferred, with a focus on operations management.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Offline Marketing and Events Coordinator

    Offline Marketing and Events Coordinator

    Kasha is searching for a growth-oriented Offline Marketing and Events Coordinator to join our fast-paced team. Reporting to the Regional Head of Marketing, this individual will be responsible for increasing brand awareness through traditional advertising and event management.
    Responsibilities:

    Oversee all aspects of planning and management of events of different sizes and purposes while addressing potential problems that may arise.
    Meet with the vendors at the event locations to help with set-up, run errands for supplies and decorations, and work with staff to ensure the completion of a successful event.
    Manage the production of marketing materials including leaflets, posters, flyers, newsletters and brochures.
    Manage the production of Kasha’s merchandise including, t-shirts, notebooks, water bottles, etc.
    Creating event proposals that fit Kasha’s requirements, and presenting proposals before the deadlines.
    Establishing and maintaining a good working relationship with vendors and venues.
    Managing the allocated budget for events and offline marketing activities and keeping the costs under budget while planning events.
    Manage customer service for events, from initial negotiation, sending contracts, managing the events to completion of event and post-event follow up.
    Track the success of the events and report on this to your line manager daily, weekly and monthly.
    Undertake any reasonable duties as specified by your line manager or the senior leadership team

    Requirements:

    Experience in managing offline marketing channels and experience in event planning (preferred).
    Bachelor’s degree in Marketing or a related field.
    Must possess good communication and interpersonal skills; outstanding communication skills and strong reporting and analytical skills.

    Apply via :

    kasha.breezy.hr

  • Senior Manager Sales Operations

    Senior Manager Sales Operations

    Core Job Responsibilities:

    Maintain a detailed understanding of existing sales processes and identify areas open to process improvement.
    Implement new processes, educating sales operators and teams on how best to utilize new tools and methods.
    Devise high-level sales strategies in response to emerging trends and opportunities.
    Analyze market and sales data, delivering reports on your findings to other key decision-makers.
    Enhance sales productivity by enabling the team to work smarter by simplifying processes.
    Create monthly content for executive presentations and board reporting.
    Track and analyze key metrics including pipeline growth, win/loss rates, and quota attainment.
    Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management.
    Directly assist teams in developing high-value clients and help with on-boarding and training new sales talent.
    Refine customer segmentation, assist with territory management, and create a plan to enhance renewal and upsell processes.
    Maintain regular check-ins with Sales Managers/Sales Representatives and others who contribute to opportunity development to determine how sales opportunities are tracking against plan and identify any problems for internal review and problem solving.

    Qualified candidates should have:

    Over 10 years of experience in sales operations as a sales manager with proficiency in creating reports, optimizing processes and training new hires.
    Bachelor’s degree in Sales and Marketing required; technical or business-related field preferred.
    Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact.
    Advanced Excel skills with a strong understanding of lead generation and offline marketing strategies.

    Apply via :

    www.linkedin.com

  • Pharmaceutical Sales Representative

    Pharmaceutical Sales Representative

    Job Purpose

    The Kasha Sales Lead will be broadly responsible for the growth of company revenue and Help develop and manage the strategy to grow the business as well as the plans and tactics required to deliver results. (S)he will work closely with the Kasha Managing Director to plan and Execute all the strategies to grow the company revenue.

    Your Job Description Will Be:

    Oversee all major company revenue objectives, execution and monitoring achievements at the country level.
    Prioritize the 100% attainment of monthly revenue target and 40% of institutions.
    Responsible for creating, improving, and developing strategies that can boost acquisitions and retention of recurring customers.
    Setting Territorial budgets and making sure that they are observed, maintained, and kept within the required limits.
    Identifying profitable new alternative distribution points for business expansion and revenue growth.
    Using market knowledge to influence decisions regarding customer pricing and sales programs.
    Organizing special sales projects, such as new product introductions, sales promotions, advertisements, etc.
    Responsible for providing supportive and effective management to staff within all areas of responsibility and ensuring that staff comply with all required professional boundaries and achieve set goals and objectives.
    Perform any other duties as may be assigned from time to time.

    You Will Be Qualified For This Position If You:

    Possess a Diploma/Bachelor of health-related Degree/Pharmacy Degree or any other relevant qualification.
    Are a medical representative who meets the regulations of the Pharmacy and Poisons Board.
    Have at least 3 years of work experience in the sales and marketing of pharmaceutical products.
    Are an exceptional communicator, self-driven, organized, persuasive, and an astute team player.
    Can work in a pressurized working environment.
    Are a skilful planner, multi-tasker, and manage time effectively.
    Have proficiency in basic MS Office packages.
    Experience Our Kasha Life Benefits

    Personal & Professional Development: Through strong ownership from the first day you will experience a steep learning curve, grow on a professional level and take the next steps to be an Expert.
    Impact: We are leading the digital transformation of innovative e-commerce in East Africa for women’s health, personal care and beauty products built for urban and rural areas.
    Team: Join a team of over 15 nationalities and different backgrounds from Tech, Logistics, Business and more. What really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity.
    Working culture: Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring, is on our daily agenda.
    If you believe you match these values, we look forward to meeting you!

    At Kasha, we believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It’s because of this that we are committed to providing equal opportunities to talent from all backgrounds.

    Apply via :

    www.linkedin.com

  • Finance Intern

    Finance Intern

    Your Role:
    Reporting to the Senior Financial Analyst, the incumbent shall be tasked with the following responsibilities:

    Support in monitoring and analyzing financial performance of the business.
    Support in tracking, analysis and reporting grant expenses (e.g. by updating time-trackers for grants expensing).
    Support in fundraising activities and investor reporting (e.g. by consolidating data financial and operational data based on investor requests).
    Support in responding to financial data requests from different teams across the company
    Assist in creation and management of well-structured internal data rooms (e.g. to archive past investor queries and create FAQs).
    Carry out ad hoc analysis and provide any other needed support to enable the achievement of company goals.

    Qualifications:

    Bachelor’s degree in finance or other relevant subject.
    6 months – 2 years full-time or internship experience from financial industry, strategy consulting or similar position in a startup.
    Strong ability to work independently and to manage internal deadlines.
    Strong analytical skills with great proficiency in MS Excel and G-suite.
    Good interpersonal skills and communication skills.
    Quick learner with great attention to detail.
    Must be a person of good integrity.
    Kenyan national or work permit holder (work permit cannot be sponsored for this position).

    Experience Our Kasha Life Benefits:

    Location: Nairobi.
    Birthdays off.
    Flexible working hours.
    21 days’ holiday plus all bank holidays.
    Socials that keep you in touch with everyone in the company.
    Amazing office in heart of Westlands.
    Competitive compensation.

    What You’ll Find When Working at Kasha:

    Personal & Professional Development: Through strong ownership from the first day you will experience a steep learning curve, grow on a professional level and take the next steps to being an Expert.
    Impact: We are leading the digital transformation of innovative ecommerce in East Africa for women’s health, personal care and beauty products built for urban and rural areas.
    Team: Join a team of over 15 nationalities and different backgrounds from Tech, Logistics, Business and more. What really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity.
    Working culture: Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring is on our daily agenda.

    If you believe you match these values, we look forward to meeting you and we promise you the journey won’t be dull working at Kasha!
    We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It’s because of this that we are committed to providing equal opportunities to talent from all backgrounds.

    Apply via :

    kasha.breezy.hr