Jobs Kenya

Website: Website https://influx.com/

  • Technical Support Engineer

    Technical Support Engineer

    Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation includes agents and managers working around the globe. We also make good use of training, QA, data and insights.
    We’re looking for detail-oriented and thoughtful people to join our tech team. You’ll be tasked with answering customer questions for a range of technical companies, and you’ll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who need solutions.
    Duties

    Diagnose and solve customer problem
    Communicate effectively via email and chat in fluent English
    Coordinate effectively with peers and your manager
    Contribute to a high-performance and friendly workplace culture

    What We’re Looking for

    1 year of experience in a similar role
    Excellent written and verbal English communication skills
    Strong problem-solving skills
    Demonstrated ability to code with PHP or MySQL
    Experience with eCommerce site, or WordPress CMS

    What we’re offering:

    Join a high-growth startup, full of possibilities
    Professional and motivated colleagues from around the globe
    Fair and open culture
    Work from home arrangement
    Work with clients in the USA, EU and elsewhere

  • Customer Support Agent (Project-based)

    Customer Support Agent (Project-based)

    Duties
    You’ll be tasked with answering customer questions. You’ll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.
    Tasks include:

    Diagnose and solve the customer’s’ problems
    Communicate effectively via email and chat with our customer
    Coordinate effectively with peers and your manager
    Contribute to a high-performance and friendly workplace culture

    Requirements
    All levels of experience welcome!
    What we’re looking for:

    Excellent written and verbal English communication skills
    Strong problem-solving skills
    Team player

    Benefits

    The flexibility of working from home without having to go to the office
    Work with clients in the USA, EU and elsewhere
    Extensive opportunities to learn from, and work with, high-performing colleagues
    Career opportunities! We’re a fast growing startup with roles and positions to grow into

    If this sounds like you or someone you know, the application link is below! Apply now

  • Recruiter for Web Developers

    Recruiter for Web Developers

    Job Description

    Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation includes agents and managers working around the globe.  
    As a growing company, Influx keeps recruiting high-quality people in roles that match their aspirations and capabilities. We’re looking for a recruiter with skill and experience in web development, to join our Kenyan team. You will be managing and taking part in recruitment projects, especially when we recruit web developers. You will be recruiting to fulfill our internal stakeholders needs.
    Benefits

    A growing startup, a fertile ground for challenges and opportunities
    A culture which encourages learning and improvement
    Professional colleagues from around the world
    A remote position, where you’ll be working from home 

    What we need

    Skills and experience in recruitment, especially in Kenya
    Skills and experience in web development, and the ability to gauge candidates’ web development skills 
    The ability to read people accurately and objectively
    High standards, and the discipline to uphold them
    Competence and leadership
    Experience in managing recruitment projects is a plus

    Responsibilities

    Planning and managing recruitment projects

    Creating a solid plan for each project

    Monitoring the progress of each project, upholding high standards throughout

    Making adjustments when necessary

    Participating in recruitment projects

    Going through and doing selections on job applications  

    Conducting interviews 

    Following administrative procedures (writing notes, etc.)

    Coordinate with other teams

    Maintain coordination and communication with internal clients 

    Maintain coordination and communication with the HR team in other countries 

    Contribute to a high-performance and friendly workplace culture

    Seniority Level
    Minimum of 3 years of experience in recruitment
    Minimum of 1 year of experience in recruiting programmers or web developers

  • Web Developer for Web Support Engineer

    Web Developer for Web Support Engineer

    Job Description

    Duties 

    Diagnose and solve problems encountered by other web developers
    Communicate effectively via email and chat
    Communicate effectively with customers, peers and your manager
    Contribute to a high-performance and friendly workplace culture

    Requirements 

    Excellent written and verbal English communication skills
    Strong problem-solving skills

    Benefits 

    Work from home
    Work with clients in the USA, EU and elsewhere
    Learn from (and contribute to) a high-performance team

    Seniority Level
    Entry, mid-level or senior web developers
    Please fill in our application form by clicking the apply button, and we’ll get back to you,

  • Senior Software Engineer

    Senior Software Engineer

    This is a remote position, you’ll be working from home, managing a team of 30-40 web support engineers, supported by a small group of experienced junior managers. You’ll be working with North American and APAC peers within Influx and servicing clients located all over the world.
    Success in this role is a combination of client satisfaction, staff satisfaction and financial metrics.
    What We’re Looking for:

    Prior experience managing large teams (15+ people) in a technology (web development or software engineering) environment
    Prior experience managing managers
    Prior experience as a software engineer or web developer
    Ability to get things done, autonomously
    Ability to define roadmaps and accomplish goals
    Ability to work with stakeholders in a business
    Excellent attention to detail
    Interest in helping others and being a team player