Jobs Kenya

Website: Website https://influx.com/

  • Technical Support Representative

    Technical Support Representative

    Job Description

    In this role, you will be answering customer questions for a range of internet companies around web development, and think on your feet, communicate clearly and effectively

    Duties

    Diagnose and solve customer problem
    Communicate effectively via email and chat in fluent English
    Coordinate effectively with peers and your manager
    Contribute to a high-performance and friendly workplace culture

    What We’re Looking for

    1 year of experience in a similar role
    Excellent written and verbal English communication skills
    Strong problem-solving skills
    Demonstrated ability to code with PHP or MySQL
    Experience with eCommerce site, or WordPress CMS

    Apply via :

    influx.com

  • Technical Support Agent

    Technical Support Agent

    Job Descriptions:

    We’re looking for detail-oriented and thoughtful people to join our Influx team. You’ll be tasked with answering customer questions and need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.

    Requirements:

    Excellent written and verbal English communication skills.
    Strong problem-solving skills.
    Sense of humour.

    Duties:

    Diagnose and solve problems.
    Communicate effectively via email and chat with our customers.
    Coordinate effectively with peers and your manager.
    Contribute to a high-performance and friendly workplace culture

    Apply via :

    influx.com

  • Technical Support Agent

    Technical Support Agent

    Job Descriptions:

    We’re looking for detail-oriented and thoughtful people to join our Influx team. You’ll be tasked with answering customer questions and need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.

    Requirements:

    Excellent written and verbal English communication skills.
    Strong problem-solving skills.
    Sense of humour.

    Duties:

    Diagnose and solve problems.
    Communicate effectively via email and chat with our customers.
    Coordinate effectively with peers and your manager.
    Contribute to a high-performance and friendly workplace culture

    Apply via :

    influx.com

  • Bilingual Customer Support Agent-German and English Speaking

    Bilingual Customer Support Agent-German and English Speaking

    Duties and Responsibilities

    Maintaining a positive, empathetic, and professional attitude towards customers at all times.
    Diagnose and solve the customer’s problems in German
    Communicate effectively via email and chat with our customers
    Understand the company’s products so as to answer any questions or concerns
    Coordinate effectively with peers and your manager
    Contribute to a high-performance and friendly workplace culture

    What We’re Looking For

    Excellent written and verbal English and German communication skills
    German proficiency level C1 and above
    1 year experience in customer service
    An ability to quickly think on your feet
    Strong problem-solving skills
    Team player

    Apply via :

    influx.com

  • Customer Support Agent-German and English Speaking

    Customer Support Agent-German and English Speaking

    Duties and Responsibilities

    Maintaining a positive, empathetic, and professional attitude towards customers at all times.
    Diagnose and solve the customer’s problems in German
    Communicate effectively via email and chat with our customers
    Understand the company’s products so as to answer any questions or concerns
    Coordinate effectively with peers and your manager
    Contribute to a high-performance and friendly workplace culture

    What we’re looking for

    Excellent written and verbal English and German communication skills
    German proficiency level C1 and above
    1 year experience in customer service
    An ability to quickly think on your feet
    Strong problem-solving skills
    Team player *

    Apply via :

    influx.com

  • Bilingual Client Team Leader- German & English Speaking

    Bilingual Client Team Leader- German & English Speaking

    Responsibilities

    Ensure achievement of Client KPIs.
    Ensure the team is organized effectively to maximize productivity
    Monitor, identify, and resolve performance/behavior/attendance issues using prescribed performance management techniques.
    Daily report to the delivery manager on team performance against KPIs
    Handle escalations, and assist agents by providing support on customer queries
    Time management of staff breaks and schedules to ensure no impact on production
    Communicate all processes; client changes and notifications to agents in a timely manner
    Highlight concerns that impact team performance
    Conduct pre-shift team meetings on a daily basis setting focus and priorities for the day to ensure the productivity of the agents along with their KPIs.

    Qualities

    Excellent written and oral communication skills in both English and German, with the confidence to interact at all levels of the organization
    Strong people leadership skills and takes initiative
    Good reporting and presentation skills with a keen eye for detail
    Desire to succeed with the ability to grasp processes and tasks quickly,
    Hold your team (and yourself) accountable
    Effective problem solver and takes ownership
    Self-controlled/master stress management, and thrives under pressure
    Strong organizational skills
    Have the ability to influence and collaborate with a team
    Personal drive with a sense of urgency and an ability to demonstrate a strong commitment to managing initiatives to a successful conclusion

    Requirements

    2+ years of customer service experience
    1 year of management experience (would be an asset)
    German proficiency level** C1 **and above
    Excellent written and oral communication skills in both English and German
    Attention to detail (i.e. verify all details are submitted, able to identify missing information)
    Good use of Google Suites, Microsoft Excel, Word & PowerPoint Office suite.
    Proven experience using Customer Service tools (Ticketing software, Email platforms, chat & phone software, etc.)
    Strong problem-solving skills
    Prior experience serving clients in a B2B environment

    Benefits

    Join a high-growth startup, full of possibilities
    Professional and motivated colleagues from around the globe
    Fair and open culture
    Work-from-home arrangement
    Work with clients in the USA, EU, and elsewhere

    Apply via :

    influx.com

  • Customer Support Agent- German and English Speaking

    Customer Support Agent- German and English Speaking

    Duties and Responsibilities

    Maintaining a positive, empathetic, and professional attitude towards customers at all times.
    Diagnose and solve the customer’s problems in German
    Communicate effectively via email and chat with our customers
    Understand the company’s products so as to answer any questions or concerns
    Coordinate effectively with peers and your manager
    Contribute to a high-performance and friendly workplace culture

    What we’re looking for

    Excellent written and verbal English and German communication skills
    German proficiency level C1 and above
    1 year experience in customer service
    An ability to quickly think on your feet
    Strong problem-solving skills
    Team player *

    what we offer

    The flexibility of working from home, this a remote and full-time position
    Work with clients in the USA, EU, and elsewhere
    Extensive opportunities to learn from, and work with, high-performing colleagues
    Career opportunities! We’re a fast-growing startup with roles and positions to grow into

    Apply via :

    influx.com

  • Customer Support Agent- German and English Speaking

    Customer Support Agent- German and English Speaking

    Duties and Responsibilities

    Maintaining a positive, empathetic, and professional attitude towards customers at all times.
    Diagnose and solve the customer’s problems in German
    Communicate effectively via email and chat with our customers
    Understand the company’s products so as to answer any questions or concerns
    Coordinate effectively with peers and your manager
    Contribute to a high-performance and friendly workplace culture

    What we’re looking for

    Excellent written and verbal English and German communication skills
    German proficiency level C1 and above
    1 year experience in customer service
    An ability to quickly think on your feet
    Strong problem-solving skills
    Team player *

    what we offer

    The flexibility of working from home, this a remote and full-time position
    Work with clients in the USA, EU, and elsewhere
    Extensive opportunities to learn from, and work with, high-performing colleagues
    Career opportunities! We’re a fast-growing startup with roles and positions to grow into

    Apply via :

    influx.com

  • Customer Support Agent- German and English Speaking

    Customer Support Agent- German and English Speaking

    Duties and Responsibilities

    Maintaining a positive, empathetic, and professional attitude towards customers at all times.
    Diagnose and solve the customer’s problems in German
    Communicate effectively via email and chat with our customers
    Understand the company’s products so as to answer any questions or concerns
    Coordinate effectively with peers and your manager
    Contribute to a high-performance and friendly workplace culture

    What we’re looking for

    Excellent written and verbal English and German communication skills
    German proficiency level C1 and above
    1 year experience in customer service
    An ability to quickly think on your feet
    Strong problem-solving skills
    Team player *

    what we offer

    The flexibility of working from home, this a remote and full-time position
    Work with clients in the USA, EU, and elsewhere
    Extensive opportunities to learn from, and work with, high-performing colleagues
    Career opportunities! We’re a fast-growing startup with roles and positions to grow into

    Apply via :

    influx.com

  • Technical Support Web (WordPress)

    Technical Support Web (WordPress)

    Job Descriptions:

    We’re looking for detailoriented and thoughtful people to join our Influx team. You’ll be tasked with answering customer questions and need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.

    Requirements:

     Excellent written and verbal English communication skills.
     Strong problemsolving skills.
     Sense of humour.

    Duties:

     Diagnose and solve problems.
     Communicate effectively via email and chat with our customers.
     Coordinate effectively with peers and your manager.
     Contribute to a highperformance and friendly workplace culture

    Apply via :

    influx.com