Website: Website https://influx.com/
-
Team Lead
The Team Leader is responsible for overseeing the day-to-day operations of customer service agents to meet and exceed client expectations and KPIs. This includes managing agent roster and ensuring agents work their entire shift. They also ensure agents have adequate training to delight the clients and provide task-relevant feedback to agents. Key Responsibilities Design and…
-
Customer Service Representative
ESSENTIAL DUTIES Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues Full understanding of how to deliver a positive customer journey whilst maintaining strict call-handling KPI Proactively maintaining knowledge, checking, self-educating, and implementing client updates, processes, guidelines, and policies. Liaison…
-
Call Center Representative
We’re looking for detail-oriented and thoughtful people to join our growing international team! Candidates must be able to respond to the needs of customers and provide products/services information to customers via Inbound & Outbound calls, Emails, and Live Chat in a friendly & timely manner. Evaluate problems and complaints of the callers and resolve any…
-
Bilingual Customer Service Agent- German and English
We’re seeking a detail-oriented and thoughtful person from Kenya to join our growing team to meet an existing client’s needs. (Immediate hire) RESPONSIBILITIES You provide exceptional customer service as the primary point of contact for the platform users, responding to inquiries, and resolving issues in a timely and effective manner to ensure user satisfaction. You…
-
Customer Support Agent – German Bilingual
RESPONSIBILITIES You provide exceptional customer service as the primary point of contact for the platform users, responding to inquiries, and resolving issues in a timely and effective manner to ensure user satisfaction. You leverage platforms such as Zendesk, Airtable, and Notion to manage all customer interactions and maintain accurate records. You gather and share constructive…
-
Technical Support Representative
Job Description In this role, you will be answering customer questions for a range of internet companies around web development, and think on your feet, communicate clearly and effectively Duties Diagnose and solve customer problem Communicate effectively via email and chat in fluent English Coordinate effectively with peers and your manager Contribute to a high-performance…
-
Technical Support Agent
Job Descriptions: We’re looking for detail-oriented and thoughtful people to join our Influx team. You’ll be tasked with answering customer questions and need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem. Requirements: Excellent written and verbal English communication skills. Strong…
-
Technical Support Agent
Job Descriptions: We’re looking for detail-oriented and thoughtful people to join our Influx team. You’ll be tasked with answering customer questions and need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem. Requirements: Excellent written and verbal English communication skills. Strong…
-
Bilingual Customer Support Agent-German and English Speaking
Duties and Responsibilities Maintaining a positive, empathetic, and professional attitude towards customers at all times. Diagnose and solve the customer’s problems in German Communicate effectively via email and chat with our customers Understand the company’s products so as to answer any questions or concerns Coordinate effectively with peers and your manager Contribute to a high-performance…
-
Customer Support Agent-German and English Speaking
Duties and Responsibilities Maintaining a positive, empathetic, and professional attitude towards customers at all times. Diagnose and solve the customer’s problems in German Communicate effectively via email and chat with our customers Understand the company’s products so as to answer any questions or concerns Coordinate effectively with peers and your manager Contribute to a high-performance…