Website: Website https://influx.com/
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Recruiter-German and English Speaking
RESPONSIBILITIES Candidate Sourcing: Identify and attract top talent to meet the needs of our clients by leveraging various platforms and tools. Interviewing and Assessment: Conduct interviews and assess candidates to ensure they meet our client’s requirements and company standards. Candidate Experience: Provide exceptional support and guidance to candidates throughout the recruitment process, ensuring a positive…
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Team Lead
The Team Leader is responsible for overseeing the day-to-day operations of customer service agents to meet and exceed client expectations and KPIs. This includes managing agent roster and ensuring agents work their entire shift. They also ensure agents have adequate training to delight the clients and provide task-relevant feedback to agents. Key Responsibilities Design and…
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Call Center Representative
Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation includes agents and managers working around the globe. We’re looking for detail-oriented and thoughtful people to join our growing international team! Candidates must be able to respond to the needs of customers…
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Customer Service Agent – English
ESSENTIAL DUTIES Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues Full understanding of how to deliver a positive customer journey whilst maintaining strict call-handling KPIs Proactively maintaining knowledge, checking, self-educating, and implementing client updates, processes, guidelines, and policies Liaison…
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Customer Service Agent – English
ESSENTIAL DUTIES Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues Full understanding of how to deliver a positive customer journey whilst maintaining strict call-handling KPIs Proactively maintaining knowledge, checking, self-educating, and implementing client updates, processes, guidelines, and policies Liaison…
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Team Lead
The Team Leader is responsible for overseeing the day-to-day operations of customer service agents to meet and exceed client expectations and KPIs. This includes managing agent roster and ensuring agents work their entire shift. They also ensure agents have adequate training to delight the clients and provide task-relevant feedback to agents. Key Responsibilities Design and…
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Customer Service Representative
ESSENTIAL DUTIES Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues Full understanding of how to deliver a positive customer journey whilst maintaining strict call-handling KPI Proactively maintaining knowledge, checking, self-educating, and implementing client updates, processes, guidelines, and policies. Liaison…
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Call Center Representative
We’re looking for detail-oriented and thoughtful people to join our growing international team! Candidates must be able to respond to the needs of customers and provide products/services information to customers via Inbound & Outbound calls, Emails, and Live Chat in a friendly & timely manner. Evaluate problems and complaints of the callers and resolve any…
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Bilingual Customer Service Agent- German and English
We’re seeking a detail-oriented and thoughtful person from Kenya to join our growing team to meet an existing client’s needs. (Immediate hire) RESPONSIBILITIES You provide exceptional customer service as the primary point of contact for the platform users, responding to inquiries, and resolving issues in a timely and effective manner to ensure user satisfaction. You…
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Customer Support Agent – German Bilingual
RESPONSIBILITIES You provide exceptional customer service as the primary point of contact for the platform users, responding to inquiries, and resolving issues in a timely and effective manner to ensure user satisfaction. You leverage platforms such as Zendesk, Airtable, and Notion to manage all customer interactions and maintain accurate records. You gather and share constructive…