Jobs Kenya

Website: Website https://hotpoint.co.ke/

  • Customer Experience Associate

    Customer Experience Associate

    Hotpoint Appliances Limited has an exciting career opportunity in the Retail Department. We are seeking for talented, dynamic, self-driven and results oriented individual who is committed to excellent performance and participating in our growth strategy.

    Reports to: Deputy Store Manager

    Department: Retail

    Location: Eldoret/ Kisumu/ Mombasa/ Nairobi

    Job Purpose

    Responsible for welcoming customers, learning product information, selling merchandise, maintaining the displays and assist customers by providing the customers with a great shopping experience.

     Job Responsibility and Accountability

    Ensure personal presence on the floor and aid customers in locating merchandise.
    Take customers through all products and provide maximum information.
    Recommend on the merchandise to be delivered from the warehouse/store when merchandise is not on the floor.
    Capture client details on the e-warranty forms.
    Direct and escort customers to the item testing area, ensure client is given a product demo and products tested are working as per their specifications.
    Close the sale at minimum discount and assist in the check-out process as well as dispatching or arrange for the delivery by compiling client details.
    Provide customer feedback on completion of the sale.
    Share information to customers on the offers available.
    Inform the customers about purchasing incentives.
    Responsible for helping build up a business by identifying new business prospects and selling products to them.
    Provide competitor pricing analysis as and when spotted, and should do regular checks in case of price changes.
    Coordination with the delivery team and ensure that products are delivered in a timely manner.
    Ensure that the section is fully stocked and arranged in the sales area in an orderly manner within the department allocated.
    Replenish stock from stores or go down when it reaches the reorder level.
    Supervise and ensure that merchandize is dust free.
    To ensure the price tags & feature cards in the appropriate product.
    Ensuring daily stock checks carried out for the impulse product category assigned.
    Ensure good housekeeping is maintained and all products are priced & have all feature cards/sale tags
    Ensure that all products found faulty during the testing stage are communicated to the managers and handed over to the store team
    Ensure all stocks under your custody is balanced monthly.

    Qualification and Experience

    A minimum of Diploma in Sales, Marketing, Customer care or equivalent.
    Sales training or exposure in a similar role in retail environment will be an added advantage.
    At least 1 year experience in a sales environment preferably in retail.
    Must be friendly with a pleasant and engaging personality.
    Should be physically fit as the job requires standing most of the day and the individual may be required to lift large amounts of stock.
    Should have visual acuity to determine accuracy, neatness and thoroughness of work assigned, and determine safety of workplace surroundings for themselves and guests.
    Should be cooperative and understand customer needs and wants after a brief discussion with the customer. People in this profession are convincing and have a positive influence on the customer or client.
    Should be well-organized and detailed-oriented.
    Should have basic knowledge of inventory management.
    Should be of a smart appearance and articulate.
    Should be able to work under pressure.

    Key Skills:

    Good selling skills.
    Good negotiation and influencing skills.
    Good interpersonal skills.
    Teamwork and Collaboration.

    Interested and qualified candidates should forward their CV to: careers@hotpoint.co.ke using the position as subject of email.

    Apply via :

    careers@hotpoint.co.ke

  • Assistant Bonded Warehouse Clerk

    Assistant Bonded Warehouse Clerk

    Job Purpose
    Assist Bonded Warehouse Clerk in ensuring that incoming stock is unloaded and stored correctly and safely in the bonded warehouse. 
    Support Bonded Warehouse Clerk in locating the items needed and prepares them for loading on receipt of orders.
    Assist with filing of the Bonds warehousing data and documentation.

    Roles and responsibilities 

    Assist in the offloading of containers and receiving of goods at Bonded Warehouse.
    Assist in arrangement and keeping track of goods at the Bonded warehouse.
    Assist Bond Clerk in filing and maintaining records at the Bonded Warehouse.
    Assist with entering details of returned goods to the bonded warehouse.
    Asist with carrying out stock take at the bonded warehouse.
    Ensure cleanliness at the Bonded Warehouse at all times.
    Remove goods from the Bonded warehouse and transfer them to RHW1. 
    Ensure that you comply with work health and safety standards.
    Deputize for the Bonded Warehouse Clerk in his absence.
    Arrange/stacking of stocks, offloading, loading and removal of goods.
    Any other duties as may be assigned from time to time by your supervisor.

    Qualification

    Minimum of O level certificate or IGSCE qualification.
    Knowledge on imports, export and bond processes.
    Computer literacy in MS office and warehouse software.

    Experience 

    Minimum experience of 1 year in a warehouse or imports or export departments in a formal environment.
    Ability to meet deadlines and work under minimal supervision.

    Key Skills: 

    Basic Health & Safety skills.
    Data entry and document management skills.
    Good numerical skills.
    High level of integrity, excellent administrative and organizational skills.
    Excellent communication, interpersonal skills

    Qualified candidates are encouraged to send their applications to careers@hotpoint.co.ke on or before 3rd July 2023. Only shortlisted candidates will be contacted. Thank you

    Apply via :

    careers@hotpoint.co.ke

  • Inventory and Cost Accountant

    Inventory and Cost Accountant

    Job Responsibility and Accountability

    Prepare, consolidate, and track inventory and costs budgets, annual plans and forecasts.
    Determine and track the allocation of costs to SKUs, Categories, brands, channels, and segments.
    Compare actual inventories and costs against budgets, investigate variances, communicate findings, and make recommendations for improvement.
    Prepare commentaries to explain actual inventories and costs against budget and other comparatives.
    Analyze trends on past and current inventories and costs to provide insights that enable the management to anticipate and plan.
    Imports’ costing and verification for all inventory items including spares
    Designing and maintaining robust inventories and cost controls
    Risk assessment and management for inventories and costs
    Accounting, monitoring, and managing insurance policies and claims.
    Tracking, accounting, and reporting stock adjustments.
    Responsible for inventories at all locations including goods-in-transit.
    Responsible for end-to-end inventories management including cannibalization, Returns (GRNs), spare parts, scrap, disposals, capitalization, display, promotions, obsolete and saleable stocks.
    Conduct risk assessments and develop mitigation plans.
    Maintain a controls checklist for inventories, budgets and costs.
    Prepare reconciliations and ensure all reconciling items are closed with the agreed timelines.
    Ensure a relevant and effective chart of accounts is in place with all materials and sub-ledger mappings configured correctly.
    Responsible for finance representation for ERP and automation initiatives related to inventories and costs
    Analysing the impact on taxes and duties on costs.
    Create and maintain a database of inventories and costs.
    Assist in transfer pricing policy calculations and evaluation.
    Develop templates for analyzing different scenarios for inventories and costs.
    Identify and analyze inventory optimization and cost savings opportunities for the company.
    Drive inventory and cost optimization initiatives.
    Provide the management with analysis and advice on total cost optimization and allocation.
    Use qualitative and quantitative techniques to gauge the efficiency and effectiveness of inventory optimization and cost utilization (e.g use of ratios).
    Perform cost / benefit analysis for proposed, current and closed projects and initiatives, including new lines of business, outsourced services, leasing, pricing, discounts e.t.c
    Proactively partner with and advise non-finance team members on inventory management best practices, cost control and optimization.
    Work closely with the retail, sales, marketing, and supply chain teams to map out inventory and cost optimization opportunities.
    Participate in the cross-functional review and analysis of inventory and total cost reports.
    Assist the Financial Accountant to conduct the finance training as part of an upskilling and awareness creation program.
    Go for structured trade visits to develop a deep commercial appreciation of the business.
    Perform pre and post implementation evaluation of the effectiveness of inventory control and cost optimization initiatives.
    Monitor and evaluate the cost efficiency of each department and inventory consignment.
    Inventories, costs’ budget and tax controls / process checks & reviews
    Controls and compliance: Facilitate audits and perform self-assessments on inventories and costs/tax optimization procedures, policies and initiatives.

    Qualification and Experience

    Bachelor’s degree in finance, accounting, economics from an accredited University.
    Membership of a recognized professional accountancy body (e.g. CFA, CPA or ACCA).
    Minimum 4 years’ progressive financial reporting, planning and analysis experience.
    Must have served at least 2 years in a supervisory position, preferably in retail business.
    Experience in working with analytics tools such as BI, Qlik, Business Warehouse e.t.c

     Key Skills:

    Interpretation of financial information with a commercial lens.
    Excellent financial modelling skills.
    High attention to detail, excellent analytical and presentation skills.
    High level of integrity and confidentiality.
    Ability to build collaborative relationships across the organization.
    Stakeholder and risk management experience.
    A strong team player with demonstrated experience in leading and working with teams.
    Knowledge of commercial finance best practices.

    Interested and qualified candidates should forward their CV to: careers@hotpoint.co.ke using the position as subject of email.

    Apply via :

    careers@hotpoint.co.ke

  • Receivables Assistant

    Receivables Assistant

    Job Purpose
    Manage areas of accounts receivable, approving orders, receipt of cheques, and reconciliation of customer payments and accounts.
     Job Responsibility and Accountability

    Ensuring proper checks are done before processing customer orders raised by the Sales Team.
    Communicating to the respective Sales Rep, Sales Head, Senior Credit Controller, and Credit HOD where the order exceeds the credit facility.
    Ensuring sales and supporting documents are well gathered and arranged before handing them over to the Filing Team.
    Printing of non-stock-related Invoices and Credit Notes within 48hrs
    Receipting of customer payments in the ERP System on the same day upon receiving bank statement.
    Matching of customer payments against invoices and as and when payments are being recorded.
    Timely uploading withholding VATs on weekly basis.
    Customer Account opening.
    Daily processing of customer refunds including VAT refunds.
    Timely reconciliation of Payment Portal control accounts.
    Daily scanning of cheques before 11am.
    Timely performing other Receivables related queries.
    Facilitating efficient audit for the credit control department.
    Conducting credit risk assessment and ensuring that mitigation actions are in place.
    Resolving operational queries with customers and other stakeholders
    Daily reconciliation of online account.
    Process improvement – Assist the Credit Control Manager in coming up most efficient and effective receivables processes.
    Performing other duties assigned by the Credit Control Manager

    Qualification and Experience

    Bachelor of Commerce (Finance Option)
    Certified Public Accountant (Part II)
     Previous work experience of 2 years in Finance or Credit Control.

     Key Skills:

    Good communication and interpersonal  skills
    Ability to organize, multitask and prioritize activities.
    Teamwork and Collaboration- Ability to deal effectively and courteously with the rest of the team.
    Should have good work ethics.
    Resourceful and proactive in dealing with issues that may arise.
    High attention to detail, excellent analytical, computer skills, and MS Office packages.
    Knowledge and proficiency in working with ERP Systems.
    Knowledge of Kenyan tax laws and regulations.
    Ability to ensure data accuracy and completeness.
    Ability to exhibit patience and tolerance.
    Key focus on the quality of work and client relationship.

    Interested and qualified candidates should forward their CV to: careers@hotpoint.co.ke using the position as subject of email.

    Apply via :

    careers@hotpoint.co.ke

  • Cash and Bank Accountant

    Cash and Bank Accountant

    Job Purpose

    The role is responsible for maintaining proper, accurate, and complete cash and bank records.
    The role entails assisting the Treasury Accountant in overseeing the accounting and finance operations for cash/bank, other receivables, and Tax. The role requires close collaboration with supply chain, inventories, sales, and marketing, credit control, tax consultants and bank relationship management teams

     Job Responsibility and Accountability

    Daily bank reconciliation for both local and foreign currencies
    Monthly reconciliation of petty cash and Bank Account.
    Posting of the LCs as they mature as per the LC schedule.
    Reconciliation and posting of cashier summaries account.
    Payment & filing of both Withholding Tax & Withholding Vat.
    Posting of staff loans and advances.
    Matching of supplier payments.
    Update of the asset master with any new assets and other asset movements.
    Processing of showroom customer refunds including those exempt from VAT.
    Tracking and reporting all due invoices
    Responding to Audit related queries concerning payments and cash/bank activities.
    Resolving operational queries with banks.
    Preparing inter-bank transfers.
    Selecting suppliers for payments and handling supplier correspondences
    Assist the Treasury Accountant to proactively partner with and advise non-finance teams on cash and bank activities, controls, and compliance matters.
    Assist the Treasury Accountant in working closely with Bank Relationship managers to apply for bank guarantees and other transactions.
    Assist the Treasury Accountant in working closely with IT and user departments on systems, ERP implementation, and optimization.
    Assist the Treasury Accountant in conducting the finance for finance teams’ training as part of an upskilling program.
    Go for structured trade visits, attend relevant commercial events, and engage key stakeholders to gain a better commercial understanding of the business.
    Assist the Treasury Accountant in conducting process reviews and walk-throughs to ensure they are efficient, effective, and adhered to.
    Process improvement – Assist the Treasury Accountant in coming up with faster, easier, and better ways of executing the cash and bank activities.
    Assist the Treasury Accountant in preparing analysis for cash and bank activities.
    Assist the Treasury Accountant in maintaining a database of cash and bank activities’ records and reports
    Assist the Treasury Accountant in preparing budgets and forecasts
    Assist the Treasury Accountant in working with all relevant stakeholders to drive cash and bank activities’ cost optimization initiatives.
    Work cross-functionally to implement and improve cash and bank activities’ data, systems and reports.
    Participate in various committees or task forces geared to business performance improvement.
    Carry out ad hoc assignments as assigned from time to time by the Treasury Accountant, Financial Accountant, CFO and / or the MD.

    Qualification and Experience

    Bachelor’s degree in finance, accounting, economics or Business-related degree from an accredited University.
    At least CPA II qualification.
    Minimum 3 years’ progressive financial reporting, planning and analysis experience.
    Must have served at least 1 year in a supervisory position, preferably in the retail business.

     Key Skills:

    High attention to detail, excellent analytical and presentation skills.
    High level of integrity and confidentiality.
    Ability to build collaborative relationships across the organization.
    A strong team player with demonstrated experience in working with teams.
    Competent in a spreadsheet application such as excel.

    Interested and qualified candidates should forward their CV to: careers@hotpoint.co.ke using the position as subject of email.

    Apply via :

    careers@hotpoint.co.ke

  • Regional Sales Executive

    Regional Sales Executive

    Job Purpose
    Build and grow modern trade sales by ensuring existing dealers hit the revenue targets assigned by building excellent relationships at HQ level as well as on the ground at branch level. Provide excellent service to the dealers by always attending to their needs and being proactive to find solutions to any problem encountered. Grow and support the team below to ensure a positive & motivating work environment geared to growing sales and hitting targets.
    Roles and responsibilities

    Achieve sales targets set by management for dealers assigned to you.
    Ensure the weekly route plan is followed to ensure sufficient branch visits per week.
    Ensure any item brought to the service center is repaired and returned to the branch/customer within 7 days of arrival.
    Ensure all fast movers within each category are in stock (on shelf) and well displayed – if not in stock they should be on a pending LPO
    Ensure all promotions and price changes are implemented on time.
    Ensure new codes are listed within 2 weeks of arrival and letter.
    Shelf share and visibility – ensure strong representation on the ground with prime displays secured.
    Always have an updated codes list – real time updates to ensure the team on the ground are always up to date.
     Adherence to agreed planogram for each store
    Monitor competition and ensure market intelligence is relayed on a weekly basis.
    Range expansion – ensure dealers have new brands and ranges to ensure we stay ahead of competition and are competitive in all segments. 
    Manage and mentor sales representatives in the same team.
    Foster a positive work environment within respective team.
    Create customized solutions and strategies for each of your dealers.
    Build a thorough database of contacts within your accounts, including but not limited to: Head office, Procurement, Category heads, Department heads, Branch managers, Supervisors, FSPs
    Ensure that all payments are received in a timely manner for all accounts in the portfolio.
    Provide exemplary service to all Dealers in order to ensure repeat sales through client satisfaction.
    Ensure excellent product knowledge for entire range of Hotpoint products.
    Continuous market visits to strengthen relationship with existing accounts and identify and bring on board new accounts.
    Opening of accounts for all customers requesting credit.
    Handle all requests for a given dealer within 48 hours barring exceptional circumstances.
    Submit comprehensive weekly and monthly reports as per the requirements of Management.
    Up to date market and competitor information.
    Carry out all the work in a professional and ethical manner and within company policy.
    Promptly deal with all customer complaints.
    Any other duties as may be assigned from time to time by Superior

    Qualification

    A university degree in a business related course.

    Experience

    Minimum of 5 years in a sales/marketing field and the candidate should have held a position that involved regular interaction with dealers.

    Key Skills:

    Communication
    Customer focus
    Presentation
    Negotiation
    Diplomacy
    Problem solving
    Leadership
    Proactiveness.

    Interested and qualified candidates should forward their CV to: careers@hotpoint.co.ke using the position as subject of email.

    Apply via :

    careers@hotpoint.co.ke

  • Senior Graphic Designer

    Senior Graphic Designer

    Job Purpose:
    The job purpose of this role is to lead the development and execution of creative designs, concepts, and strategies across multiple channels. The primary responsibility of this role is to elevate the company’s brand image and achieve business objectives through high-quality, visually compelling designs. As the Senior Graphic Designer, you will lead a team of designers and manage projects from concept to final product, ensuring that all designs are delivered on time
    Key Responsibilities:

    Designing all forms of branding and marketing content using graphic design tools including design and editing software, including (but not limited) colour and font selection, photo and video editing, layouts, graphics, icons, logos and other design requirements to communicate creative concepts and messaging
    Work in collaboration with the rest of the marketing team to offer and develop ideas, concepts, strategies and proposals for marketing campaigns and activities that will drive company sales and build the brand across all marketing channels
    Ensure full understanding and utilisation of the Trello project management platform for all tasks
    Conceptualizing and executing design concepts that elevate creative output and push boundaries of creative thinking and design in the execution of brand and marketing presentation
    Ensure creation of all branding and marketing communication is effectively executed and optimized for all required marketing platforms, and completed within set timelines
    Work with the design team to conceptualize and design all forms of marketing communication effective for all digital platforms as well as retail outlets and wholesale market
    Taking a leading role in improving the quality of design work and ideas for branding and marketing communication and supporting and guiding the other designers to learn, develop and execute elevated standards of design output
    Keep up-to-date with current design trends, global and local, and undertake monthly research on competitor branding and marketing communication
    Be a custodian and protector of brand standards across all brand touchpoints and ensure all branding and marketing presentation consistently meets the set standards and guidelines without exception
    Lead by example in living the Hotpoint culture and values and be driven and ambitious to achieve personal growth and growth for the company
    Learn, read and expand your understanding of branding and marketing to develop a broader and deeper knowledge base and keep knowledge relevant and up to date

    Key Performance Indicators:

    Consistent, high-quality, creative design and execution of all required content as per specified campaigns within set timelines
    Completion of all tasks assigned as per the Trello management platform within specified deadlines stated
    Consistent, quality, accurate, timely roll out and execution of all agreed marketing communication as per specified campaign across all communication channels
    Elevating the quality and creativity of design work and ideas for branding and marketing communication and driving a higher standard of design output in the design team, evidenced by the consistent improvements in content created
    Leading by example in exemplifying the Hotpoint brand culture and values and demonstrating a commitment to professional growth and excellence in all work

    Apply via :

    www.linkedin.com

  • Senior Credit Controller

    Senior Credit Controller

    Job Purpose

    Overseeing and controlling the process of receiving payments for the organization’s services or products, and making sure that payments are received promptly and efficiently by conducting credit checks on new customers, resolving problems about invoice payments, reconciling complex month-end accounts, report and escalate on outstanding issues, highlighting potential debtor problems, reviewing customers credit ranking, and minimizing company’s credit exposure risk.
    Manage areas of accounts receivable, processing orders, receipt of cheques and reconciliation of customer payments and account.

      Job Responsibility and Accountability

    Providing support to the Sales Reps and assisting in handling reconciliations, queries, and timely resolution.
    Following up on the assigned overdue debts and ensuring they are always on terms.
    Handling the account opening process by gathering documentation, performing credit checks with referees/bureaus, and seeking approval before creating customer accounts in the ERP system.
    Ensuring the debtors’ policy is being always adhered to.
    Monitoring of credit accounts change in payment patterns and escalating the same on timely basis.
    Preparing demand letters and monitoring progress by engaging the customer.
    Raising Credit Note requisitions for non-stock transactions.
    Reviewing Credit Facilities provided to customers and reducing exposure.
    Monitoring and reverting Credit Facility when temporary enhancements are approved as per the credit policy.
    Meetings with the sales team to resolve outstanding queries.
    Analysing and de-activating dormant accounts.
    Ensure customer statements are sent every month.
    Timely reconciliation of Payment Portal control accounts.
    Conducting Debtors balance confirmation time to time and timely resolving any variances that may arise.
    Assisting in review of credit policy.
    Conducting credit risk assessment and ensuring that mitigation actions are in place.
    Managing credit customers relationship.
    Ensuring checks are done before processing customer orders raised by the Sales Team.
    Communicating to the respective Sales Rep, Sales Head and Credit Control Manager where the order exceeds the credit facility.
    Supervising Receivable team.
    Ensuring sales and supporting documents are well gathered and arranged before handing them over to the Filing Team.
    Ensure printing of non-stock related Invoices and Credit Notes on timely basis.
    Approving payments recorded in the ERP System by confirming receipt of funds in the bank or online payment portal accounts.
    Ensure monthly reconciliations for the assigned accounts i.e. online accounts.
    Performing and ensuring the Receivables Team matches payments daily and as and when payments are being recorded.
    Uploading withholding VATs.
    Staff Purchases: approving staff purchases, processing deductions, and analysing and following up on staff outstanding debts.
    Daily reconciliation of online account.
    Preparing monthly ageing reports and liaising and conducting at least a minimum of 2 monthly
    Prepare weekly and monthly projection collection reports and ensuring that the target given is met.
    Prepare monthly debtors report.

    Qualification and Experience

    Business related degree from a recognized university.
    A member of a recognized professional body; CPA, ACCA, CCP
    Previous work experience of 4 years in a busy Credit control/finance environment.

    Key Skills:

    Good communication and interpersonal skills.
    Ability to organize, multitask and prioritize activities.
    Teamwork and Collaboration- Ability to deal effectively and courteously with the rest of the team.
    Should have good work ethics.
    Resourceful and proactive in dealing with issues that may arise.
    High attention to detail, excellent analytical, computer skills, and MS Office packages.
    Knowledge and proficiency in working with ERP Systems.
    Knowledge of Kenyan tax laws and regulations.
    Ability to ensure data accuracy and completeness.
    Ability to exhibit patience and tolerance.
    Key focus on the quality of work and client relationship.

    Interested and qualified candidates should forward their CV to: careers@hotpoint.co.ke using the position as subject of email.

    Apply via :

    careers@hotpoint.co.ke

  • Lead Graphic Designer

    Lead Graphic Designer

    Job Purpose
    To conceptualize and execute designs for all forms of branding and marketing content to the highest professional standards within set deadlines through comprehensive knowledge of all relevant graphic design tools, in addition to working alongside, supporting and guiding the creative design team to deliver elevated levels of creativity and quality in ideation, design, and execution across all branding and marketing related tasks.
    Job Responsibility and Accountability

    Designing all forms of branding and marketing content using graphic design tools including design and editing software, including (but not limited) color and font selection, photo and video editing, layouts, graphics, icons, logos and other design requirements to communicate creative concepts and messaging
    Work in collaboration with rest of marketing team to offer and develop ideas, concepts, strategies and proposals for marketing campaigns and activities that will drive company sales and build brand across all marketing channels
    Ensure full understanding and utilization of Trello project management platform for all tasks
    Conceptualizing and executing design concepts that elevate creative output and push boundaries of creative thinking and design in execution of brand and marketing presentation
    Ensure creation of all branding and marketing communication is effectively executed and optimized for all required marketing platforms, and completed within set timelines
    Work with design team to conceptualize and design all forms of marketing communication effective for all digital platforms as well as retail outlets and wholesale market
    Taking leading role in improving the quality of design work and ideas for branding and marketing communication and support and guide the other designers to learn, develop and execute elevated standards of design output
    Keep up-to-date with current design trends, global and local, and undertake monthly research on competitor branding and marketing communication
    Be a custodian and protector of brand standards across all brand touch points and ensure all branding and marketing presentation consistently meets the set standards and guidelines without exception 
    Teach, guide and mentor new and junior designers within the company to support their growth and development as designers and as employees representing and delivering the Hotpoint culture and values
    Lead by example in living the Hotpoint culture and values and be driven and ambitious to achieve personal growth and growth for the company
    Learn, read and expand understanding in branding and marketing to develop a broader and deeper knowledge base and keep knowledge relevant and up to date

    Qualification

    Diploma/Degree in Graphic Design/ Fine Art or any related field.

    Experience

    Minimum 5 years’ experience in a similar role.
    Proficient expertise in Adobe illustrator, after effects, premiere pro, indesign, photoshop, & other relevant Adobe programs
    Strong graphic design portfolio with clear evidence of a broad range and variety of design work.

    Key Skills:

    Excellent people skills
    Excellent design skills
    Excellent interpersonal skills
    Excellent communication skills, both verbal and written
    Good analysis and problem-solving skills
    Good listening skills
    Computer skills
    Good organizational skills
    Market research skills
    Campaign management skills
    Collaboration with other departments and stakeholders

    Interested and qualified candidates should forward their CV to: careers@hotpoint.co.ke using the position as subject of email.

    Apply via :

    careers@hotpoint.co.ke

  • Retail Team Lead

    Retail Team Lead

    Job Purpose

    Ensure presence on the shop floor and manage the employee direct reporting (Supervisors, Sale team & General helpers)
    To offer administrative support in the showroom on areas of cash operations, billing etc receiving of goods, customer communication, preparation of quotation etc.

     Job Responsibility and Accountability

    Schedule daily operations-prepare a schedule of activities in the branch and allocate tasks to the team.
    Ensure presentation and visual merchandising (Display) of showroom as per the required standards.
    Ensure Showroom is fully stocked with required stocks.
    Ensure that all POP’s are in place and pricing completed.
    Follow up that customers are promptly attended to on arrival in the showroom.
    Assist Sales Persons in closing the sale.
    Carry out product discounting in conjunction with Orion guidelines.
    Handle all customer care calls and respond to queries on email.
    To take charge of completed admin process.
    Process showroom orders received on a daily basis in liaison with credit control and updating the summary report.
    Preparing feature cards and ensuring all POP processed and availed to sales people for any promotions.
    Act as a reliever for the Cashier / Stores Supervisor / Acting manager to support whilst absent or on leave.
    Any other duties assigned by the Manager as and when required.

    Qualification

    A Minimum qualification of a Diploma in Sales & Marketing, Public relations or Customer service or any business course is required.

    Experience

    At least 3 years’ experience in sales or marketing customer care & administration representative from a service industry back ground.
    Excellent personal presentation and telephone etiquette.
    Speaks and writes excellent English.
    Proficient in relevant computer applications.

    Key Skills:

    Excellent people /customer service skills.
    Excellent Report writing skills.
    Excellent interpersonal skills.
    Excellent communication skills both verbal and written.
    Good problem analysis and solving skills.
    Good listening skills.
    Computer skills.
    Good organizational skills.

    Interested and qualified candidates should forward their CV to: careers@hotpoint.co.ke using the position as subject of email.

    Apply via :

    careers@hotpoint.co.ke