Jobs Kenya

Website: Website https://hotpoint.co.ke/

  • Interns

    Interns

    We are looking for enthusiastic interns to be positioned in the marketing, retail and e-commerce departments to assist in developing, expanding, and maintaining our channels.

    Qualification, Experience and Key skills

    Bachelor’s Degree any Business related field from a recognized accredited university.
    At least one year of working experience in a similar field.
    A driven professional who can communicate effectively both verbally and in writing.
    Ability to work independently and as part of a team.
    Familiarity with MS Office, computer software and online applications e.g., CRM tools will be an added advantage.
    Passion for retail industry and its best practices.

    Interested candidates should submit their resume to careers@hotpoint.co.ke on or before 29th September 2024

    Apply via :

    careers@hotpoint.co.ke

  • Accountant

    Accountant

    Job Purpose

    The role is responsible for processing transactions, maintaining proper books of accounts, preparing financial reports, plans, forecasts, analysis and to facilitate effective decision making across the organization. The role has responsibilities for Cash and Tax accounting.
    The role aims to provide timely, accurate and complete financial information and to come up with data-driven insights on how to optimize costs and drive business performance in an optimal way.
    The role entails the analysis of the company’s key overheads, tax and cost drivers.

    Job Responsibility and Accountability

    Process transactions, maintain proper, up-to-date books of accounts and prepare financial reports, ensure compliance with policies and procedures, and assist the Finance / Treasury / Credit Manager in all finance operations-related tasks.
    Prepare, consolidate and track financial entries and ensure completeness and accuracy.
    Monitor and control costs.
    Review and approve journals.
    Prepare reconciliations, commentaries and reports to explain actual performance Vs Budgets and other comparatives.
    Analyze trends on past and current revenues, margins, overheads, tax to provide insights that enable the management to anticipate and plan for the future.
    Analyse the impact of tax, change of accounting policy, procedures and other initiatives.
    Prepare and analyse finance-related reports.
    Collaborate / assist other accountants and build strong partnerships cross-functionally.
    Develop templates for analyzing different scenarios for overheads, revenues, margins, working capital etc.
    Identify and analyze tax savings opportunities for the company.
    Drive revenue and cost optimization initiatives
    Provide the management with analysis and advice on cost optimization and allocation.
    Use qualitative and quantitative techniques to gauge the efficiency and effectiveness of overheads utilization (e.g use of ratios).
    Perform cost / benefit analysis for proposed, current and closed projects and initiatives, including outsourced services, leasing, pricing, discounts e.t.c
    Proactively partner with and advise non-finance team members on revenues and cost control and optimization.
    Working closely with the retail, sales, marketing and supply chain teams to map out cost optimization opportunities and project forecasts.
    Participate in the cross-functional review and analysis of cost center reports.
    Assist the Financial Accountant to conduct the finance training as part of an upskilling and awareness creation program.
    Go for structured trade visits to develop a deep commercial appreciation of the business
    Perform pre and post implementation evaluation of the effectiveness of cost optimization initiatives.
    Monitor and evaluate the cost efficiency of each department.
    Overheads’ budget and tax controls / process checks & reviews
    Controls and compliance: Facilitate audits and perform self-assessments on overheads/tax optimization   procedures, policies and initiatives.
    Coach / train other accountants in the team.
    Work with line managers on development plan.
    Work cross-functionally to implement and improve financial data, systems and reports.
    Participate in various committees or task forces geared to business performance improvement, strategy development and execution.
    Carry out ad hoc assignments as assigned from time to time by the line Manager, Financial Accountant and CFO.

    Qualification and Experience

    Bachelor’s degree in finance, accounting, economics from an accredited University.
    Membership of a recognized professional accountancy body (e.g. CFA, CPA or ACCA).
    Minimum 2 years’ relevant experience in a busy Finance environment.
    Must be conversant with Microsoft Office Tools (Excel, Word, PowerPoint).
    Experience in working with analytics tools such as BI, Qlik, Business Warehouse e.t.c will be an added advantage.

    Key Skills: 

    Interpretation of financial information with a commercial lens.
    Stakeholder and risk management experience.
    Excellent financial modelling skills.
    High attention to detail, excellent analytical and presentation skills.
    High level of integrity and confidentiality.
    Ability to build collaborative relationships across the organization.
    A strong team player with demonstrated experience in leading and working with teams.
    Knowledge of commercial finance best practices.

    Qualified candidates are encouraged to send their applications through careers@hotpoint.co.ke on or before 24th September 2024. Thank you

    Apply via :

    careers@hotpoint.co.ke

  • Visual Merchandiser

    Visual Merchandiser

    Job Purpose:

    Develop and implement visually appealing product displays across retail and Modern Trade (MT) channels to enhance the shopping experience and drive sales.
    Collaborate with the marketing team to create engaging and consistent visual presentations across all customer touchpoints, including digital displays and online elements.

    Responsibilities:

    Develop and execute visually compelling displays for appliances across retail and Modern Trade (MT) channels.
    Create and implement visual merchandising plans aligned with marketing and sales objectives.
    Analyze sales data and customer feedback to improve visual merchandising strategies.
    Utilize props, signage, and other materials to enhance visual appeal.
    Integrate digital displays and online elements to create a seamless omnichannel experience.
    Manage visual merchandising budgets while optimizing costs.
    Ensure all marketing collateral is handled, removed, and stored after campaigns.
    Provide training and support on visual merchandising standards and best practices.
    Stay updated on industry trends and competitor strategies.
    Implement innovative merchandising techniques to maintain competitiveness.
    Regularly inspect and maintain the condition of displays.
    Any other duties assigned by the supervisor.

    Qualifications:

    Degree or diploma in Visual Merchandising, Marketing, Design, or a related field.
    Minimum of 2 years of experience in visual merchandising, preferably in the retail or appliance sector.
    Strong creative and visual design skills with an eye for detail.
    Excellent organizational and project management skills.
    Proficiency in design software (e.g., Adobe Creative Suite) is a plus.
    Strong communication and interpersonal skills.
    Ability to work independently and as part of a team.
    High initiative and problem-solving skills.
    Passion for the appliances industry and a keen understanding of customer behaviour.

    Apply via :

    www.linkedin.com

  • National Operations Assistant Visual Merchandiser

    National Operations Assistant Visual Merchandiser

    Job Purpose

    Ensures streamlined operations, cost -effectiveness and adherence to organizational objectives by ensuring operational efficiency and excellence in managing all aspects of operations, including supply chain management, inventory control, and process optimization.

    Roles and responsibilities

    Optimize internal processes to maximize efficiency and minimize costs while maintaining product quality and safety standards.
    Monitor key performance indicators (KPIs) to track operational performance and identify areas for improvement.
    Collaborate with cross-functional teams, including sales, marketing, and finance, to align operations with overall business goals.
    Support the key account professionals, providing guidance, and back office facilitation.
    Manage budget to align with the goals of the business.
    Stay abreast of industry trends and emerging technologies to drive innovation and continuous improvement in operations.
    Any other duties assigned by the supervisor as and when required.

    Qualifications and Experience

    Bachelor’s degree in Business Administration, or related field.
    At least 3 years of experience in operations management roles, with a proven track record of delivering results in a fast-paced environment.
    Strong leadership skills and results oriented.
    Excellent communication and interpersonal abilities.
    Proficiency in ERP systems.
    Analytical thinking and problem-solving skills to work within a team.
    Ability to thrive in a dynamic, constantly evolving environment.
    Rigor, accuracy and respect of deadline

    go to method of application »

    Qualified candidates are encouraged to send their applications to careers@hotpoint.co.ke on or before 24th August 2024. Only shortlisted candidates will be contacted. Thank youInterested candidates should submit their resume and a portfolio showcasing previous visual merchandising work to careers@hotpoint.co.ke on or before 24th August 2024
     

    Apply via :

    careers@hotpoint.co.ke

  • Retail Training Manager

    Retail Training Manager

    Job Purpose

    To develop and implement training programs for retail staff, enhancing sales performance through effective training and sales strategies to ensure customers receive expert advice and the best possible shopping experience.

    Job Responsibility and Accountability

    Develop and manage the annual training calendar for retail staff.
    Work closely with store managers to ensure training initiatives align with business goals.
    Communicate effectively with all levels of the retail team to ensure understanding and execution of training plans.
    Conduct training sessions on sales techniques, customer service, and product knowledge.
    Evaluate training effectiveness and update programs as needed.
    Coordinate with store managers to identify training needs and opportunities for improvement.
    Maintain training records and provide regular reports to management.
    Coordinate retail product training with the commercial department based on the set budgets, ensuring equal opportunity for all retail staff by the end of each financial year.
    Develop e-learning modules and online training resources to complement in-person training.
    Stay updated with industry trends and best practices in retail training.
    Implement new techniques and technologies to enhance training efforts.
    Gather feedback from staff and customers to continuously improve training standards.
    Develop specialized training modules for new and high-priority products.
    Any other duties assigned by the supervisor

    Qualification and Experience

    Education: Degree in Sales & Marketing or a related field.
    Experience: Minimum 5 years of experience in retail sales with 2 years in retail training.

    Critical Skills:

    Training and Development Skills: Ability to design and deliver effective training programs.
    Sales Acumen: Understanding of sales processes and strategies to drive performance.
    Communication Skills: Excellent verbal and written communication skills.
    Leadership: Ability to inspire and motivate retail teams.
    Analytical Skills: Ability to analyze sales data and training effectiveness.
    Creativity: Innovative approach to training designs.
    Organizational Skills: Strong planning and time management abilities.
    Adaptability: Ability to adjust strategies based on feedback and changing retail environment.
    Customer Focus: Commitment to enhancing customer satisfaction and experience.
    Technical Proficiency: Ability to use e-learning platforms and digital tools effectively.

    Qualified candidates are encouraged to send their applications to careers@hotpoint.co.ke on or before 22nd August 2024. Only shortlisted candidates will be contacted. Thank you

    Apply via :

    careers@hotpoint.co.ke

  • Imports Assistant

    Imports Assistant

    Job Purpose

    Document preparation, import coordination with concerned agencies such as customs and relevant government agencies

     Roles and responsibilities

    Verification of pre imports documents to ensure correctness and compliance
    Registration of customs entries for all regimes- exports, imports, transits, exemptions and transfer of ownerships
    Follow up with KRA, Kentrade and other government agencies for approval of entries, IDFS and other permits respectively
    Ensure timely resolving of declaration issues with authorities
    Attend meetings and forums especially those related to custom declarations
    Advise product managers on estimates of duties and taxes as required
    Advise management on the correct and most preferred course of action to overcome technicalities that may arise in clearance
    Support on exports documents preparations and reservation of stocks from Bonded Warehouse
    Prepare reports as may be required from time to time
    Any other duties that may be assigned from time to time by the supervisor.

    Qualification and Experience

    Diploma in Clearing & Forwarding, Supply chain or Logistics or any other relevant field. 
    Knowledge in imports, export processes. 
    Proficient in MS office and logistics software. 
    Thorough knowledge of TFP, TRADEX, ASYCUDA, Kentrade & ICMS online platforms
    Minimum experience of 2 years in imports or export department in a formal environment. 
    Ability to meet strict deadlines and working under minimal supervision. 
    Understanding of Customs and KRA regulation. 
    Understanding of airfreight and sea freight clearance
    Ability to meet strict deadlines and work under minimal supervision

     Key Skills:

    Excellent people /customer/client service skills. 
    Good organizational skills. 
    High attention to detail, excellent analytical and computer skills. 
    High level of integrity, excellent administrative and organizational skills. 
    Excellent communication, interpersonal and relationship building skills.
    Good report writing skills

    Qualified candidates are encouraged to send their applications to careers@hotpoint.co.ke on or before 17th August 2024. Only shortlisted candidates will be contacted. Thank you

    Apply via :

    careers@hotpoint.co.ke

  • Retail Team Lead

    Retail Team Lead

    Job Purpose

    Ensure presence on the shop floor and manage the employee direct reporting (Supervisors, Customer Experience Associates & Retail Associates)
    To offer administrative support in the showroom on areas of cash operations, billing, receiving of goods, customer communication, preparation of quotation etc.

     Job Responsibility and Accountability

    Schedule daily operations-prepare a schedule of activities in the branch and allocate tasks to the team.
    Ensure presentation and visual merchandising (Display) of showroom as per the required standards.
    Ensure Showroom is fully stocked with required stocks.
    Ensure that all POP’s are in place and pricing completed.
    Follow up that customers are promptly attended to on arrival in the showroom.
    Assist Sales Persons in closing the sale.
    Carry out product discounting in conjunction with Orion guidelines.
    Handle all customer care calls and respond to queries on email.
    To take charge of completed admin process.
    Process showroom orders received on a daily basis in liaison with credit control and updating the summary report.
    Preparing feature cards and ensuring all POP processed and availed to sales people for any promotions.
    Act as a reliever for the Cashier / Stores Supervisor / Acting manager to support whilst absent or on leave.
    Any other duties assigned by the Manager as and when required.

    Qualification

    A Minimum qualification of a Degree in Sales & Marketing, Public relations or Customer service or any business course is required.

    Experience

    At least 3 years’ experience in sales or marketing customer care & administration representative from a service industry back ground and at least one year in a supervisory capacity.
    Excellent personal presentation and telephone etiquette.
    Speaks and writes excellent English.
    Proficient in relevant computer applications.

    Key Skills:

    Excellent people /customer service skills.
     Excellent Report writing skills.
    Excellent interpersonal skills.
    Excellent communication skills both verbal and written.
    Good problem analysis and solving skills.
    Good organizational skills.

    Qualified candidates are encouraged to send their applications to careers@hotpoint.co.ke on or before 14th August 2024. Only shortlisted candidates will be contacted. Thank you

    Apply via :

    careers@hotpoint.co.ke

  • Cashier

    Cashier

    Job Purpose

    Accountable for processing all cash transactions accurately and efficiently and in accordance with company policies and procedures while focusing on achieving customer satisfaction and increasing revenue growth.

    Job Responsibility and Accountability

    Maintain daily cash float as per SOP, issue requisite receipts, change and customer refunds on authorization of the supervisors
    Account for cash, cheques, credit cards, Mpesa transactions and credit notes
    Provide requisite daily cashier summary to account for the day’s transactions
    Ensure filing of the documents produced daily and redeem any gift vouchers
    Prepare daily banking slips for cheques collected during the day and separate deposit slips for those on account.
    Capture client details accurately on the ETR system
    Ensure customers are attended promptly.
    Facilitate the resolution of customer complaints, guide them and provide relevant information
    Provide customer feedback on completion of the sale.
    Share information to customers on the offers available.
    Inform the customers about purchasing incentives.
    Responsible for helping build up a business by identifying new business prospects and selling products to them.
    Provide competitor pricing analysis as and when spotted, and should do regular checks in case of price changes.

    Qualification and Experience

    A minimum of Diploma in a business-related course.
    At least 1 year experience as a cashier preferably in retail.
    Must be friendly with a pleasant and engaging personality.
    Should be physically fit as the job requires standing most of the day and the individual may be required to lift large amounts of stock.
    Should have visual acuity to determine accuracy, neatness and thoroughness of work assigned, and determine safety of workplace surroundings for themselves and guests.
    Should be cooperative and understand customer needs and wants after a brief discussion with the customer. People in this profession are convincing and have a positive influence on the customer or client.
    Should be well-organized and detailed-oriented.
    Should have basic knowledge of accounting and finance.
    Should be of a smart appearance and articulate.
    Should be able to work under pressure.

    Key Skills:

    Good arithmetic skills.
    Good interpersonal skills.
    Teamwork and Collaboration

    Qualified candidates are encouraged to share their CVs apply through careers@hotpoint.co.ke on or before 6th August 2024. Thank you

    Apply via :

    careers@hotpoint.co.ke

  • Residential Projects Sales Executive

    Residential Projects Sales Executive

    Role Purpose:

    Build and grow B2B Residential sales by canvassing the market for new opportunities and clients as well as ensuring growing business through existing and new B2B accounts by providing excellent customer service and regular customer engagement.

    Accountabilities

    Be the key contact points and account manager for all B2B clients under the Projects docket. (Procurement, sales, and marketing)
    Seek leads for built-in appliances in residential projects and build relationships to close deals effectively.
    Achieve sales targets set by management for the projects vertical.
    Have Strong organizational and project management skills to coordinate appliance deliveries, installations, and other logistics for multiple residential projects.
    Create specific customized solutions and strategies for projects.
    Attend on-site meetings, project visits, and product demonstrations.
    Ensure that all payment is received in a timely manner for all corporate sales.
    Provide exemplary service to all residential projects clients to ensure repeat sales through client satisfaction.
    Ensure excellent product knowledge for entire range of Hotpoint products.
    Continuous market visits to strengthen relationship with existing accounts and identify and bring on board new accounts.
    Opening of accounts for all customers requesting credit.
    Processing of sales orders for B2B customers
    Handle all requests for a quotation within 24 hours barring exceptional circumstances.
    Update / Train clients on any new products that are received.
    Submit comprehensive reports on a daily, weekly, monthly, and quarterly basis per the requirements of Management.
    Up to date market and competitor information.
    Tender pre-qualification and submission for all customers in your weekly.
    Carry out all the work in a professional and ethical manner and within company policy.
    Promptly deal with all customer complaints.
    Any other duties as may be assigned from time to time by Superior.

    Qualification and Experience

    Minimum qualification of a degree in Sales or Marketing or any other relevant field.
    Good work experience can be considered as an alternative to a degree.
    Minimum of 5 years in a sales / marketing field, the candidate should have held a position that involved regular interaction with Corporate Customers.
    Familiarity with the residential construction and real estate industry, including an understanding of market trends, construction timelines, and project lifecycles, is essential.

     Key Skills:                                                       

    Outstanding interpersonal and communications skills; ability to communicate effectively to all levels of staff.
    Excellent people /customer service skills.
    Self motivation, meets sales target and delivers customer service improvement .
    Product and market knowledge.
    Flexibility and ability to travel throughout the country to seek out and close business.
    Negotiation and the art of closing the deal.

    Interested candidates are invited to submit their applications quoting the job title and attach an updated Curriculum Vitae addressed to the Human Resource Manager on or before Friday 4th August, 2024 on email: careers@hotpoint.co.ke

    Apply via :

    careers@hotpoint.co.ke

  • Service Centre Technician

    Service Centre Technician

    Job Purpose

    The purpose of the role is to meet departmental objectives by ensuring compliance of the set processes andprocedures.

    Job Responsibility and Accountabilities

    Repair and service of HE and SDA goods in the Service Centre and on In-Home assignments.
    Handles all technical service related jobs and repairs at the Service Centre.
    Ensure compliance with RTAT activities, compliance to GRN procedures and follow-through.
    Follow laid down ISO repair procedures on every repair job.

    Productivity and RTAT SDA

    90% of all P&D and Carry-in, in-warranty SDA & amp; HE units within 4 hours
    All express service repairs within 45min
    All out warranty to be diagnosed and reports submitted to the technical supervisor within the same day of allocation.

    Repeat Repair

    Achieve 0% of repeat repair due to workmanship.
    Educate customer on any misuse.

    Workshop

    Maintenance
    Clean all units after repair and sections daily at the end of the day.

    Diagnosis

    100% accurate diagnosis to avoid multiple parts usage.

    Tools Management

    0% tools loss will be accepted

    Productivity and RTAT HA

    60% of all in-home, in-warranty HA units to be completed same day.
    All out warranty to be diagnosed and report to be submitted to the technical supervisor within the same day of allocation.

    Repeat Repair

    Achieve 0% of repeat repair due to workmanship.
    Educate customer on any misuse.

    Diagnosis

    100% accurate diagnosis to avoid multiple parts usage.
    0% request of same part due to poor workmanship.

    Qualification

    Minimum of Diploma in Electrical/Mechanical Engineering or equivalent.

    Experience

    Working knowledge of electronics repair.

    Key Skills:

    Ability to exhibit patience and tolerance.
    Ability to work with minimum supervision.
    Ability to multi-task, prioritize and pay attention to details.
    Provision of feedback to customer and ensure satisfaction levels.
    Right escalation of issues beyond ones scope.
    Improve on the ways of working and resolve customers concerns to improve on their satisfaction levels.
    Demonstrate ability to take prudent action with little oversight.
    Demonstrate openness in communication to others, able to communicate to customers in a language they can understand, listen well and incorporate their thoughts and ideas.
    Track record for building trust and reliability to deliver desired results.
    Ability to work in a team while keeping in mind the overall company objectives.
    Ability to deliver required results and support customers in a timely manner.

    Qualified candidates are encouraged to send their applications to careers@hotpoint.co.ke on or before 4th August 2024 indicating the job title as the subject. Only shortlisted candidates will be contacted. Thank you.

    Apply via :

    careers@hotpoint.co.ke