Website: Website https://hotpoint.co.ke/
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Contact Centre Agent
Job Purpose Handling inbound and outbound calls to and from customers, listening to customers’ needs or issues and providing helpful solutions to their problems. Job Responsibility and Accountability Responding to calls and customer inquiry from sale, purchase, promos available, showroom and service centre. Responding and transferring internal calls. Assist the warehouse with online queries after work hours. De-escalate situations…
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Customer Experience Associate – Service Centre
Job Purpose The purpose of the role is to meet departmental objectives by ensuring compliance of the set processes and procedures. Job Responsibility and Accountability Job Card opened and printed within 24 Hours of receipt from customers or dealers Capture full and correct serial numbers for carry in at the point of receipt. Update full and correct serial numbers for In-Home after technical visit. Full and correct unit checklist details including all accessories and their condition for carry in. Communication to Customer Send emails, SMS or telephone updates for quotations within48 hours of status change to quotation by technicians. Send email,SMS or telephone updates for ready units within 24 hours of status change to ready by technician for carry in. Same day escalation to the Branch Manager on a daily log sheet of complaints from customers either via email, telephone or face to face. Happy Call within 48 Hours for all In-Homes for all ready units. In-Home dispatcher to ensure all rebooks are communicated to the customer 24 hours prior to the scheduled date including all emergency events scheduled for a specific technician. Operations Credit notes, with all correct documentation within 72 Hours of receipt from customers. Delivery notes printed, within 24 hours after conversion to ready. Handling of dealer accounts, follow up for repair to be completed within 48 hours for parts available and quotations closed within 15 days. Any other duties assigned by the supervisor.…
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Internal Audit Executive
Job Purpose Providing assurance that the internal control systems is working effectively. Planning, execution and reporting of audit findings. Job Responsibility and Accountability Conduct internal audits and document the work in accordance with approved audit guideline Review internal controls to ensure that they are working as intended and recommended Follow up on internal audit recommendations to ascertain level of…
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Accountant
Job Purpose The role is responsible for processing transactions, maintaining proper books of accounts, preparing financial reports, plans, forecasts, analysis and to facilitate effective decision making across the organization. The role has responsibilities for Cash and Tax accounting. The role aims to provide timely, accurate and complete financial information and to come up with data-driven insights…
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Interns
We are looking for enthusiastic interns to be positioned in the marketing, retail and e-commerce departments to assist in developing, expanding, and maintaining our channels. Qualification, Experience and Key skills Bachelor’s Degree any Business related field from a recognized accredited university. At least one year of working experience in a similar field. A driven professional…
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Assistant Branch Manager
Job Purpose To manage all store operations, ensure customer satisfaction, and drive sales growth within the retail outlet. To Oversee staff performance by managing and monitoring employees’ work activities and outcomes to ensure alignment with organizational goals, standards, and expectations. This includes providing guidance, support, and feedback to help staff members achieve their best performance. Job Responsibility and Accountability…
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Assistant Branch Manager
Job Purpose To manage all store operations, ensure customer satisfaction, and drive sales growth within the retail outlet. To Oversee staff performance by managing and monitoring employees’ work activities and outcomes to ensure alignment with organizational goals, standards, and expectations. This includes providing guidance, support, and feedback to help staff members achieve their best performance. Job Responsibility and Accountability…
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Interns
We are looking for enthusiastic interns to be positioned in the marketing, retail and e-commerce departments to assist in developing, expanding, and maintaining our channels. Qualification, Experience and Key skills Bachelor’s Degree any Business related field from a recognized accredited university. At least one year of working experience in a similar field. A driven professional…