Website: Website https://hcsafrica.com/

Call Center Agent

Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Call Center Agent. He/she’s main task is to coordinate live rider operations and ensure daily performance against a range of KPIs.
Key Responsibilities

Monitor, anticipate and manage the live operation to ensure a great user experience
Manage real-time fleet capacity
Lead the communication with the fleet for ongoing orders
Give structured and actionable daily feedback to the ops managers
Ensure a smooth operation by coordinating communication with Live Ops support, clients, couriers, and other operational departments.
Ensure that quality assurance checks are completed and maintained.
Assist clients with product selection and pricing to improve transportation routes.
Monitor deliveries, ensuring customer satisfaction and maintaining accurate logs of all transportation and goods.

Requirements

Diploma or Bachelor’s or equivalent training and/or least 6 months related experience preferred
Strong listening and communication skills.
Previous call center experience is required or at least 1year experience in a similar role.

Preferably residing along Waiyaki Way.

You are aligned with our company values and enact them both in your personal and professional life
Effective English written and communication skills
Computer proficiency in MS Office, G-docs and call center equipment/software programs
Organized and logical, willing to adapt quickly to changing policies and procedures.
Must be able to work as part of a team in a fast-paced and pressured environment, communicating effectively with both colleagues and clients and following verbal and written instructions.
Must be able to efficiently solve problems relating to dispatch of orders locally

Interested and qualified candidates should forward their CV to: jobs1@hcsafrica.com using the position as subject of email.

Apply via :

jobs1@hcsafrica.com

October 28, 2024
Content Agent

Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Content Agent. The Job holder will be responsible for Store Creation & Partner on boarding.
Duties/Roles

Store Creation
Checking mails for new activation assignments.
Working on completing the content for the activations assigned (store + menu creation)
In case of no new activations, content improvement check is done (checking the menus of already implemented stores to align everything to current standards);
Extra content related tasks that may arise from Finance, Commercial, Sales departments for improvements or corrections.
Partner Onboarding
Checking if there’s any priority in terms of onboarding
Checking and calling one by one all the “suitable” partners and training the partners on how to operate their stores.
Giving support to partners with onboarding issues (device not working, they have issues/questions with web app, credentials not working etc.) reported on all internal channels + Customer.

Responsibilities

Partner On-boarding

Checking and calling one by one & scheduling trainings.
Physical training of partners.

Partner On-boarding follow up

Checking if there’s any priority in terms of on-boarding (partners already contacted and postponed the on-boarding for a given time) Monitoring all self on-boarding channels + comms channels.

Activation

Enabling stores on Salesforce and admin after training the partners.

Menu Update

Menu corrections/additions on Admin.

Support

Deliver bags/stickers/tablets or any other item required by the partner for new stores when going to train them.

Any other content-related tasks

Requirements

Diploma or Bachelor’s or equivalent training and/or least 6 months relate experience preferred
·Effective English written and communication skills
Computer proficiency in MS Office, G-docs and call center equipment/software programs
Organized and logical, willing to adapt quickly to changing policies and procedures.
Must be able to work as part of a team in a fast-paced and pressured environment.
Communicating effectively with both colleagues and clients and following verbal and written instructions

Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address: jobs1@hcsafrica.com with Content Agent on the Subject line. Candidates MUST indicate their Current and Expected salaries.

Apply via :

jobs1@hcsafrica.com

October 28, 2024
Sales Manager

Our client, a local manufacturer of granite seeks to recruit a Sales Manager who will be responsible for the sales and after sales management. The manager will be responsible for sales, sales reporting, after sales management, customer service and pricing. The role holder will also be responsible for growing the distributor and developer accounts while also managing direct sales and the sales team.
Directly Reports to: The General Manager
Direct Supervision: Sales Executives
Overview of Position

Manage the sales team while being a general team player
Grow and manage the various sales channels
Interface with distributors, developers and contractors
Maintain positive business relationships with customers, suppliers and distributors

Primary Responsibilities

Manage workflow by ensuring all deadlines are met and work is completed and accurate
Develop a pricing strategy to ensure our products are competitive
Sell our products using the different channels
Exert attention to detail ensuring accuracy with all tasks
Maintain all contact information for distributors, developers, contractors and customers
Establish, develop and maintain positive customer relationships
Monitor and report competitive activity
Identify and attend relevant trade shows, association meetings and forums

Requirements

3+ years’ sales experience in the construction industry (granite sales will be an added advantage)
Excellent communication skills
Solid analytical and computer skills
Demonstrable ability to support productive business relationships
Extremely organized and able to multi-task dozens of tasks simultaneously and under time pressure
Relationship management skills and openness to feedback.

Education

A Bachelor’s degree in any field
A diploma with the relevant work experience could suffice

Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address: jobs1@hcsafrica.com with Sales Manager on the Subject line. Candidates MUST indicate their Current and Expected salaries.

Apply via :

jobs1@hcsafrica.com

October 28, 2024
Shop Team Leader

Our client, a leading telecommunications provider seeks to recruit Shop Team Leaders who will effectively manage all available resources and day to day operations within their assigned Shop in order to maximize retail outlet’s outputs whilst adhering to Company retail outlet policies and procedures.
Reports to: Shop Manager
Locations: Kisumu, Kakamega & Eldoret
Key Responsibilities

Drive the Revenue & Profitability of the Allocated Shop
Reports & Sales projections/planning
Enforce Store Level SOPs
Manage the shop’s look and feel i.e. merchandising consistent with the brand, uniforms and consistency in animation activities inside or outside the shop

Manage balance between consignment stocks and DFP sales with an objective of maximising device sales
Cash management: maintaining accuracy & integrity in cash reconciliations and reporting.
Audit adherence to policies and procedures and take the necessary actions i.e. Team Training, execute stock takes, customer experience surveys

Internal & External Stakeholder Engagement

Customer Centricity – drive Customer experience in-store
Identify and provide potential sales leads to the relevant stakeholders in Enterprise or Mobile.

People & Performance management within the Shop allocated – Drive a culture of high performance and accountability.

Qualifications- Academic and Professional

MUST have a Bachelor’s Degree in Business, Marketing or related field
3 – 5 years’ experience in retail management
Knowledge of the geographical locations of choice

Competencies
Technical competencies

Product Knowledge
Upselling and Cross selling
Solution Oriented
Customer relationship management
·Marketing skills

Core competencies

Customer focus
Networking and building partnerships
Influencing and negotiating
Analytical thinking

Leadership competencies

Strategic orientation
Business Acumen
Results orientation
Developing self/other

Interested and qualified candidates should forward their CV to: jobs1@hcsafrica.com using the position as subject of email.

Apply via :

jobs1@hcsafrica.com

October 28, 2024
Sales & Trade Marketing Representative

Our Client in the FMCG sector seeks to recruit Sales and Trade Marketing Representative whose main purpose will be to manage Sales, Marketing and Distribution of all Company products effectively and efficiently within the country using available resources so as to achieve profitable volume of sales.
Duties and Responsibilities

Develop marketing strategies aligned with the brand strategy
Analyze how our brands/products are positioned in the market and crystalize targeted consumers insights
Develop & deliver necessary trainings for Trade Marketing team on product knowledge & shoppers’ profile.
Plan in conjunction with the Marketing Manager, Sales Manager & Trade Marketing team the salesman merchandizing tools.
Act as the key liaison between product development and buyers.
Maintain customer relationships for future purchases.
Cultivate programs that ensure products sell in-store.
In liaison with the Sales Manager & Marketing Manager, translate brand strategies into brand plans, brand positioning and go-to-market strategies.
Establish performance specifications, cost and price parameters, market applications and sales estimates in liaison with the Sales Manager
Measure and report performance of all marketing campaigns, and assess against goals (ROI and KPIs)
Manage Trade Marketing budget efficiently & ensure cost policies are applied having in mind optimization between quality & price.
Work closely to manage and monitor all Brand Activation.
Oversee marketing and advertising activities to ensure consistency with product line strategy
Brainstorm new and innovative growth strategies
Measure market potential channel wise and identifying target segment.
Track competition volumes and monitor competitor activities to evaluate our brand performance.
Align the company around the brand’s direction, choices and tactics.
Vision to understand customer needs and translate them in to practical solutions.
Work closely with Finance to validate all promotions for future planning and efficient achievements.
Work closely with finance on customer’s terms and collection.

Requirements

University professional degree in Sales, Marketing or other relevant fields.
Minimum of 5 years of experience in Trade Marketing in FMCG industry, preferably food & beverages industry
Excellent verbal and written communication skills (outgoing personality).
Experience of project management against set deliverables.
Ability to prioritize and organize workloads independently when required.
Team player and the ability to work across different multi-media platforms and departments.
To set own priorities in line with business needs and work constructively within the team and on your own initiative.
Ability to problem solve and ‘make things happen’.
Attention to detail.
Ability to analyze research projects.
Willingness to learn and develop with the role

Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time telephone number to the email address: jobs1@hcsafrica.com with Sales & Trade Marketing Representative on the Subject line. Candidates MUST indicate their Current and Expected salaries.Due to the high volume of applications, we will only respond to shortlisted candidates

Apply via :

jobs1@hcsafrica.com

October 28, 2024
Patient Safety Specialist

Our Client, a global healthcare Company seeks to recruit a Patient Safety Specialist.
The Job holder will support management of Patient Safety operational processes at Country Organization in ensuring compliance with the Company’s global/local procedures, national and international regulations/ standards/guidelines for pharmacovigilance of the group, marketed and investigational products (drugs and devices).
Reports to: Patient Safety Group Manager
Roles and Responsibilities

Manage collection, processing, documentation, reporting and follow-up of all adverse event reports for all Company products from clinical trials, non-interventional studies, Patient Oriented Programs, literature, Spontaneous Reports, etc. Transcribe, translate and enter data of all data from source documents into safety systems accurately and consistently with emphasis on timeliness and quality.
Manage reporting/submission/distribution of safety reports/updates/information (e.g., SAE, SR, IN/SUSAR, PSUR, Biannual SUSAR Listing, DSUR) to Local Health Authorities (LHA) and/or clinical operations in cooperation with other Country Organization Departments.
Work with other local/global Patient Safety associates to ensure accurate evaluation of safety data.
Interact and exchange relevant safety information with LHA, Patient Safety associates, other functional groups and third party contractor, if applicable.
Survey and monitor national pharmacovigilance regulations and provide update to global Patient Safety organization.
Develop, update and implement local procedures to ensure compliance with Patient Safety global procedures and national requirements.
Input, review and approval of program proposals for language, content and establishment of necessary controls on collection and reporting of adverse event information.
Perform reconciliation with other departments (e.g., Medical Information, Quality Assurance and third party contractor, if applicable) for potential AEs resulting from medical inquiries, quality related complaints and other sources.
Management and maintenance of all relevant Patient Safety databases.
Ensure that relevant local literature articles are screened as appropriate.
Prepare and submit KPI reports on compliance in a timely manner including identification of root cause(s) for late reporting to LHA, development and implementation of corrective action(s) as needed.
Develop and update training materials for pharmacovigilance and ensure training of Country Organization associates on relevant Patient Safety procedures for AE reporting, including field force and third party contractor, if applicable.
Ensure support for and close-out of audits, corrective action plan, investigation and Health
Authority inspections.
Ensure training and oversight of staff, as applicable.
Manage and maintain efficient Patient Safety filing and archive system.
Review of all Phase IV Clinical Trial and NIS protocols safety sections and if a Contract Re- search Organization (CRO) is conducting the trial, review the contract (SSW), train the CRO associates responsible for the trial
Drive all Patient Oriented Programs pharmacovigilance related activities (case processing, submission to local Health Authority, conduct follow-ups, train stakeholders involved in POPs)
And any other agreed tasks assigned by manager.

Education
2 years experience in Health Care Sciences Professional (e.g., Medical Doctor, Nurse, Pharmacist) or equivalent education, training and experience
Experience/Professional Requirement

Knowledge of national and international regulations for pharmacovigilance
Knowledge of pharmacological and medical terminology.
Excellent communications, interpersonal and negotiation skills
Quality and focus oriented
Proficiency in MS Office applications

Interested and qualified candidates should forward their CV to: jobs1@hcsafrica.com using the position as subject of email.

Apply via :

jobs1@hcsafrica.com

October 28, 2024
Bi-Lingual Program Director, Africa Region

Our Client, a nonprofit organization that provides healthcare services globally seeks to recruit a Bi-Lingual Program Director, Africa Region. S/he will support Program Leads/Officers in their work with partners to strengthen the programmatic, institutional and financial capacity to implement sustainable sexual and reproductive health programs in line with their respective missions.
Reports to: Regional Director, Africa
Purpose
The bi-lingual Program Director/Coordinator will oversee all aspects of project implementation within the Africa Region. S/he supports Program Leads/Country Program Officers in their work with partners to ensure/assure optimum impact and results.
S/he will be responsible for the effective implementation and management of all ARO projects. In this role s/he will also be responsible for strategizing, creating and facilitating processes throughout all project lifecycles including, maintaining annual budgets, workplans and reports. S/he will oversee all operational related aspects of ARO projects ensuring alignment of activities with budgets, while supporting program teams to meet reporting deadlines and monitoring the progress of projects against key performance indicators on a routine basis.This position requires an individual to work collaboratively with internal and external stakeholders routinely ensuring all parties are kept informed of changes or updates to project deliverables or timelines.

Delivery:
KEY ROLES AND RESPONSIBILITIES:
In consultation with the Regional Director, and working with HQ colleagues, provide oversight support and guidance to Country Teams on the following

Work plans

Development of partner project implementation plans and budgets in collaboration with Program leads/Country Officers
In consultation with Regional Director and Program leads in ARO , develop and facilitate the implementation of project work plans in a coordinated and integrated manner.
Monitoring programmatic and financial performance of projects through site visits (with leads and officers) and review and analysis of programmatic and financial reports. Virtual meetings can substitute site visits when the situation so dictates.

Technical Assistance

Identification of partner training and technical assistance (TA) needs and tailoring training and TA to ensure programmatic, organizational and financial strengthening; and as needed, development and implementation of programmatic M&E plans (including tools) and financial monitoring.
Provide guidance to program leads on the provision of technical support on project implementation and management to in-country programs as needed and ensure that they meet the expected agreed targets.
Work with ARO Regional Director, program leads, LARO, HQ and ARO Program Officers supporting projects for additional technical assistance support for implementation by partners.
Ensure that program staff are trained in carrying out TA and other program management functions, including follow up on systems development, supervision, service delivery, financial and commodity management, and project evaluation issues. Keep with other TA related tasks.
Provide on-site/virtual Technical Assistance (TA) and obtain specialized TA for grantees as required.

Finance

Works with the Grants & Compliance team on overall project financial management to ensure pipelines are accurate, meet timelines for the set objectives.
Ensure timely and regular reporting of all project’s activities and expenses to Africa Regional Director, donors and HQ
Work with finance to provide financial oversight for all project activities.

Reports/Proposals/Writing

Coordinates the production of project donor reports in a timely manner and works with the Regional Director and other program leads/teams on finalizing donor reports for submission to HQ.
Guide program leads/officers in writing project updates and reports as needed and share with the Regional Director, Africa.
Provide guidance and leadership to program leads on writing abstracts and articles for publication and makes presentations at meetings and conferences.

Monitoring/Review/Learning

In collaboration with the Program Learning Team, oversees overall program monitoring and evaluation through reports and on-site visits as well as ensuring accurate data for purposes of reporting, program improvement and donor accountability.
Work with partner organizations and project staff in conducting project reviews and development of refunding proposals based on results of the review processes.
Promote learning, knowledge management and testing of innovative approaches to address critical challenges in program implementation.
Work collaboratively with Latin America and US-based headquarters staff to promote cross-regional learning and collaboration.
Collaborates on program evaluation and other relevant SRHR research activities.
Work with the Operations team to ensure program teams remain compliant to the organizations processes and procedures

Strategy/Planning

Work with ARO SMT members and country teams to plan, develop and align ARO strategies and interventions across program countries with the divisional strategic priorities.
Track progress towards theGlobal’s strategic plan and specific donor objectives.
Participate in strategic planning and the design of new project initiatives,

General

Manage, lead and develop in country focal point persons, to ensure effective management and high performance.
Assists/leads on new partnership opportunities including the development of technical proposals.
Participation in the orientation of new (program) staff on the organizations Global systems and procedures and project management.
Monitor the operational environment with respect to increased level of threat on implementation of Sexual Reproductive Health and Rights (SRHR).
Perform any other duties as may be assigned by the Regional Director.

Engagement:
Regularly interacts with other regional office staff (ARO/LARO) and collaborates with the North America office staff, as appropriate to ensure work is on time and meets performance goals. Divisional policy, work plan and project needs determine the nature and frequency of external contacts. These include a well-defined constituency that has a moderate influence on regional office activities, assigned projects or operations. Requires regular contact with in-country partners, colleagues, and sister organizations, in order to advance the organizations Global interests.
Knowledge, Skills and Abilities (KSAs):
Education: Master’s Degree, or related number of years of experience, in public health, SRHR, international development, sociology or related field required.
Experience working on SRHR is required
Experience:10-15 years of experience in project planning, implementation, monitoring and evaluation, and working with programs to identify and address training and technical assistance needs, preferably with a reproductive health and rights focus.
Experience working in multi-sector programs.
Skills or Related Knowledge: Ability to work independently and as a member of a team. Ability to synthesize information and generate persuasive and clear verbal and written communications; strong time management skills and the ability to multitask and meet deadlines with a keen attention to detail and follow through; self-directed; and able to anticipate, prioritize, and manage tasks.
Excellent written and oral English communication skills, both English and French. Must demonstrate good interpersonal and negotiation skills, in addition to ability to work autonomously, using good decision making and computer skills (word processing, spreadsheet and statistical analysis applications). Analytical problem solving using systematic approaches to analyze and propose solutions is part of everyday activities, and cultural sensitivity is imperative. Knowledge of reproductive health issues.

Interested and qualified candidates should forward their CV to: jobs@hcsafrica.com using the position as subject of email.

Apply via :

jobs@hcsafrica.com

October 28, 2024
Regional Grants & Compliance Manager

Our Client, a nonprofit organization that provides healthcare services globally seeks to recruit a seasoned, dynamic and dedicated Regional Grants and Compliance Manager.
Reports to: Regional Director, Africa
Purpose:
The Job holderr is responsible for supporting the grants activities of the organizations Global Africa Regional Office. The Grants Officer will monitor the implementation of activities, reporting, communications, and other functions in successful execution of the organizationsGlobal Projects in Africa. This role is part of the larger Global Operations team
Delivery:
KEY ROLES AND RESPONSIBILITY:

Conduct routine monitoring and evaluation of Partner activities, validating and documenting activities, providing clear feedback in areas which may require improvement to achieve program goals, and safeguarding against any potential or perceived misuse of funds.
Manage the appropriate systems including Fluxx and Mides to ensure the organization and maintenance of meticulous records for each Partner, tracking and ensuring all necessary documentation (including individual grant agreements, milestones certifications, and payment requests/vouchers) are on file and are implemented on schedule.
Work with Program Team to act as primary contact point for all Partners regarding technical inputs, progress on implementation, grant award inquiries, deliverables and milestones, budgets, payments, documentation, and compliant grant close-out.
Serve as liaison between Partners, technical/operations staff, and the ARO office and HQ to clearly document and address any necessary issues or challenges encountered during grant implementation.
Work closely with individual Partners to identify and rectify any delays or problems encountered in the implementation of the grants, ensuring issues are reported immediately to the appropriate program staff.
Participate in the design and solicitation process for future awards as well as the selection of additional Partners; assume a lead role to ensure the process is well-managed and conducted in a timely manner to eliminate administrative funding gaps between each new set of grant awards.
Ensure Partner adherence to the organizations Global and donor funding requirements.
In collaboration with program staff and the finance team, provide Technical Assistance to partners in relation to grants
Assist headquarters teams with accurate tracking and reporting for donor-mandated reports.
Manage the close-out of grants.
Oversee the coordination of timely submission on approved milestones and deliverables; work closely with Partners to complete any delayed or incomplete milestones.
Assist with the financial oversight and review/processing of payment documentation (receipts) for any Partner awards as necessary.
Collaborate with program staff to establish the program’s annual objectives and outline how to allocate the budget.
Work with Program Officers to draft regular reports on the Partners’ progress and activities for senior and technical management as well as appropriate staff at headquarters.
Contribute to project work plans, budgets, and annual/quarterly reporting.
Perform other duties as assigned from time to time and falls within the capabilities of the employee.

Engagement:
Regularly interacts with other regional office staff and collaborates with the North America office staff, as appropriate to ensure work is on time and meets performance goals. Divisional policy, work plan and project needs determine the nature and frequency of external contacts. These include a well-defined constituency that has a moderate influence on regional office activities, assigned projects or operations. Requires regular contact with in-country partners, colleagues, and sister organizations, in order to advance the interests of the organization.
Knowledge, Skills and Abilities (KSAs):
Education:
Should have a first degree in project management, Business or related field from a recognized university with five years of work experience. Advanced knowledge of grants management life cycle and/or experience of working in the non-profit sector. Experience in data entry & management; Familiarity with Fluxx or related grants management platforms. Knowledge of Google suite platform is necessary.
Experience:
Minimum of 5 years’ experience in Grants management. Experience working with foundation grants preferred. Good understanding of best practices in procurement necessary
Skills or Related Knowledge:
Ability to work independently and as a member of a team. Ability to synthesize information and generate persuasive and clear verbal and written communications; strong time management skills and the ability to multitask and meet deadlines with a keen attention to detail and follow through; self-directed; and able to anticipate, prioritize, and manage tasks.
Excellent written and oral English communication skills. Must demonstrate good interpersonal and negotiation skills, in addition to ability to work autonomously, using good decision making and computer skills (word processing, spreadsheet, Google suites). Analytical problem solving using systematic approaches to analyze and propose solutions is part of everyday activities, and cultural sensitivity is imperative. Knowledge of reproductive health issues is key

Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address: jobs@hcsafrica.com with Regional Grants & Compliance Manager on the Subject line. Candidates MUST indicate their Current and Expected salaries.

Apply via :

jobs@hcsafrica.com

October 28, 2024
Clinical Quality of Care /Service Delivery

Our Client, a nonprofit organization that provides healthcare services globally seeks to recruit aseasoned, dynamic and dedicatedManager, Clinical Quality of Care /Service Delivery.
Reports to: Regional Director, ARO
Purpose:
The QOC/Service Delivery Manager will provide leadership and work with local partner organizations to provide clinical expertise, implement and recommend strategies to improve and ensure quality of care, client safety and regulatory compliance for all program health areas consistent with international organization and the respective in-country MOH standards and guidelines on Reproductive, Maternal, Newborn and Family Planning Care and service (RMNCAH/FP). S/he will provide overall leadership in the development, implementation, and long-term viability of the organizationGlobal’s client–centered sexual and reproductive health service delivery projects and; facilitate the efficiency and effectiveness of services so that the organization Global’s partners in Africa can carry out their respective missions to provide sustainable quality services.
The position is responsible for supporting the clinical quality of care for local partners supported facilities in the Africa Region. The S/He will be critical to lead the coordination and implementation of all clinical governance assurance across the organizations Global network by coordinating internal clinical audits, skill competency assessment, action plan tracking for facilities, and training in SRHR practice according to the organizationsGlobal and MOH guidelines. The QOC Manager will manage and disseminate information on quality of care plans, report on progress and facility assessment findings, ensure strategic use of the quality data results to improve clinical performance.
Delivery:
KEY ROLES AND RESPONSIBILITY:

Program Development

Works with the Country teams to identify country service delivery needs and partner selection/; and in conceptualizing and designing new programs and projects.
Provides technical guidance on the development of partners’ project plans and budgets.
Collaborates with Country teams in the development of country plans to ensure service delivery programs are linked with advocacy programs.
Works with the Africa Regional Director, or his or her designee to develop regional operational plans and provide technical guidance on implementation of service delivery components.
Works with the Country teams to ensure service delivery programs align with divisional and regional strategic plans, and leads country team meetings in ARO to ensure programmatic coherence, communication, and tracking against country plans.
Contributes to strengthening systems particularly to support service delivery and Quality of Care programs in the focus countries.
Strategic positioning and proposal development for the Africa Regional Office exploring potential opportunities to expand opportunities with the Reproductive Health Network of Kenya (RHNK) in self-care, and explore establishing a RHN in focus countries.
Lead in review and analysis of data from country partners and facilities and interpret the data to support program findings.

Technical Assistance

Provides technical guidance on development of regional drafts of donor proposals.
Provides guidance to Program Officers on identifying and documenting partners’ training and technical assistance needs to strengthen partners’ programmatic, institutional and financial capacity.
Guide POs on providing training and ongoing technical assistance and documenting the processes of clinical provider training and support supervision, clinical quality assurance, and commodity security.
Provide guidance to POs on training and management of community health workers for demand creation and community-based distribution of commodities.
Works with Communications teams to effectively develop and implement program communication strategies to increase uptake of service delivery.
Works with ARO staff to tailor in – country technical assistance and trainings to ensure the achievement of project goals through strengthening programmatic, organizational and financial capacity.

Program Monitoring and Reporting

In collaboration with the lead, Program Learning Team, oversees overall program monitoring and evaluation through reports and on-site visits as well as ensuring accurate data for purposes of reporting, program improvement and donor accountability.
Collaborates on program evaluation, data collection and other research activities.
In collaboration with the Finance, Grants & Compliance Team, oversees monitoring of program budget.
Manages preparation and submission of regional drafts of donor programmatic and financial reports.
Writes program updates and briefs.

Visibility/Collaboration

Collaborates with Regional director and Programme manager/coordinator to identify opportunities for new projects and collaborations
Networks with key international organizations working in the area of Sexual Reproductive Health (SRH) service delivery and develop collaborative relationships.
Networks with the MOH stakeholders, to support progressive policy reforms, standards and guidelines, and other regulations necessary to implement SRH service delivery.
Work on the technical committees with the governments and key partners on self-care and other priority SRHR issues and make presentations at key fora and events.
Works with assigned regional staff to prepare reports, including donor reports and refunding donor proposals.
Assists in developing fundraising proposals and concept papers for the organization and partners.
Supports the writing of articles and abstracts for publication and presents at conferences on behalf of the organization and regional partners in order to raise the visibility and to develop a greater understanding of our work.
Support report writing for projects with a focus on quality of care, working with the Program Learning Team capturing the data analytics and learnings.
Work collaboratively with Latin America and US-based headquarters staff to promote cross-regional learning and collaboration;
Represent the organizationin various forums as may be called upon

Management and Leadership

Participate in strategic planning and the design of new Regional initiatives;
Provide strategic leadership in mentoring and coaching staff and consultants in Africa to carry out clinical quality of care assessments with our partners and facilities and assist in mapping out key areas of technical assistance that require further interventions for the region’s Services programs;
Contribute to the growth and efficient management of ARO Service Delivery programs;
Participate in the development of concept papers and fundraising proposals, and ensure that the quality of proposals advanced reflect value for money which fit into the overall regional strategy;
Work with ARO SMT members and country teams to plan, develop and align ARO strategies and interventions across program countries with the divisional strategic priorities;
Oversee regional program sharing meetings to ensure programmatic coherence, communication, and the tracking against ARO priorities and plans;
Manage, lead and develop assigned staff to ensure effective management and high performance;
Ensures that new service delivery staff receive timely orientation and training in ARO and the organizations Global administrative procedures.
Perform any other duties as may be assigned by supervisor;

Engagement:
Regularly interacts with other regional office staff, Global Operations staff, Program and senior management team as appropriate to ensure work is on time and meets performance goals. Divisional policy, work plan and project needs determine the nature and frequency of external contacts. These include a well-defined constituency that has a moderate influence on regional office activities, assigned projects or operations. Requires regular contact with in-country partners, government officials, colleagues, and sister organizations, in order to advance the interests of the organization.
Knowledge, Skills and Abilities (KSAs):
Education:-

Much or BS/BA in Public Health or related field and 10-15 years’ experience in the public health sector preferably in a Sexual and Reproductive Health (SRH) sector. Must have experience in conducting training and tutorials sessions.
At least ten years’ experience of working with Partners and MOH in the area of SRH quality improvement.
Demonstrable knowledge and skills in implementation of clinical interventions in the cultural context of developing countries and management of clinical data and databases.
●        Good facilitation and writing skills.
●        Must be a member of a regulatory body within the field, and proof of which will be required.

Experience:-
Experience in knowledge management, specifically in the area of public health/ healthcare. ten -fifteen years of experience in project planning, implementation, monitoring and evaluation, and working with programs to identify and address training and Clinical qualityassurance, Service delivery technical assistance needs, preferably with a reproductive health and rights focus.
Skills or Related Knowledge:-

Related   Knowledge:   Ability to work independently and as a   member of a team. Ability to synthesize information and generate persuasive and clear verbal and written communications; strong   time   management skills   and the   ability   to multitask and meet deadlines with a keen attention   to detail and follow   through; self-directed; and   able   to anticipate, prioritize   and manage tasks.
Must demonstrate good interpersonal and negotiation skills, in addition to ability to work autonomously, using good decision making and computer skills (word processing, spreadsheet and statistical   analysis applications). Analytical problem              solving using systematic approaches to analyze and propose solutions is   part of everyday   activities and cultural sensitivity is imperative. Knowledge   of reproductive   health   issues is key.

Interested and qualified candidates should forward their CV to: jobs@hcsafrica.com using the position as subject of email.

Apply via :

jobs@hcsafrica.com

October 28, 2024
Finance Officer

Our Client, a nonprofit organization that provides healthcare services globally seeks to recruit a seasoned, dynamic and dedicated Finance Officer.
Reports to: Finance Manager, ARO
Purpose:
The Finance Officer’s main function is to monitor and manage expenditure and budgets in the Africa Regional Office with key emphasis on grants management and Operations. This will involve coordinate payments, ensure coding is correct, financial tracking, analysis, and reporting, providing financial data for use in reporting, and ensuring compliance with the organizations Global finance procedures and donor reporting requirement.
Delivery:
KEY ROLES AND RESPONSIBILITY:
Accounting

Assist in sound project financial, administrative, and programmatic management
Enter transactions in accounting system (QuickBooks Online Accounting) and ensure all transactions are supported by adequate documentation, are complete and in accordance with the organizations policies and procedures.
Be responsible for the month end close process and ensure timely submissions of financials.
Prepare the monthly financial reporting (ROE), month end reconciliations and follow up on any variances for all ARO offices, including projects and funding sources
Assist with the quarterly accrual process
Continuously reviews accounting procedures, internal controls, perform risk assessments, identify potential risk areas and establish risk mitigation plans.
Coordinate various annual project assessments and audits
Prepares and maintains internal documents to support financial reports; monitors spending performance, ensures that financial reports are accurate and timely.
Any other responsibility that may be assigned from time to time, but falls within the capability of the employee
Responsible for maintaining an updated fixed asset inventory, ensure items are tagged

Payments/Accounts Payable

Prepares payment documents including vendor payments, consultant payments, payments to Partners (INTL payments) and payroll documents and related deductions, advances and various schedules. Upload payments into the bank portal and complete bank reconciliations.
Codes, tracks and processes invoices, vouchers, advances, expense reports and other schedules to ensure completeness, accuracy, reasonability, and validity.
Monitor inbox for vendor invoices and follow up with vendors to ensure that payments are in accordance with vendor contracts and done on timely manner
Keep track of office supplies and prepares for replenishment and purchase
Reviewing, finalizing, and managing grant budgets/proposals
Reviewing and monitoring of donor budgets to ensure payments and transactions are aligned with donor budgets

Engagement:
Regularly interacts with other regional office staff, Global Operations staff, Program and management team as appropriate to ensure work is on time and meets performance goals. Divisional policy, work plan and project needs determine the nature and frequency of external contacts. These include a well-defined constituency that has a moderate influence on regional office activities, assigned projects or operations. Requires regular contact with in-country partners, colleagues, and sister organizations, in order to advance the interests of the organization.
Knowledge, Skills and Abilities (KSAs):
Education:Bachelor’s degree in accounting, finance, commerce, business administration or any other relevant field. Professional qualification in CPA (K), ACCA or its equivalent. Must be a member of a regulatory body within the field, and proof of which will be required.
Experience:Minimum of 5 years’ experience in Finance and Grants management. Experience working with foundation grants preferred. Good understanding of best practices in procurement necessary.
Skills or Related Knowledge: Good analytical and decision making skills.

Ability to anticipate, prioritize and manage multiple tasks with keen attention to detail and follow through.
Capacity to work under pressure and meet inflexible deadlines.
Must demonstrate good interpersonal skills.
Cultural sensitivity imperative.
Ability to analyze and synthesize information, and communicate clearly and persuasively verbally and in writing.
High degree of efficiency and short turnaround time in addressing issues

Interested and qualified candidates should forward their CV to: jobs@hcsafrica.com using the position as subject of email.

Apply via :

jobs@hcsafrica.com

October 28, 2024