Jobs Kenya

Website: Website https://hcsafrica.com/

  • IT Project Manager

    IT Project Manager

    Our Client in the Banking Industry seeks to hire an IT Project Manager. The IT Project Manager will be responsible for developing project plans, goals and budgets; identifying resources needed and accomplishing financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
    Roles and Responsibilities

    Developing project plans, goals, and budgets; identifying resources needed.
    Developing schedules and methods for measuring results.
    Guiding and performing strategic analysis for the project.
    Organizing and managing all phases of the project to ensure on-time completion
    Assembling and coordinating project team members; assigning individual responsibilities.
    Preparing requests for proposals and conducting all necessary meetings to facilitate selection of project services and products.
    Planning and overseeing the preparation and dissemination of project communications.
    Verifying application results by conducting system audits of technologies implemented.
    Preserving assets by implementing disaster recovery and back-up procedures and information security and control structures.
    Recommending information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
    Accomplishing financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
    Registration of customers, production of ATM cards, maintenance of the bank database and procurement of IT hardware and software for the company.
    Deployment of a new branch or the upgrade of an existing one.
    Audit and inspection visits to branches.

    Required Qualifications/Experience

    Degree from Recognized University, preferably in Information Technology, Project Management or relevant field.
    Minimum 4 years Project Management experience in IT.
    Business and IT Strategy experience.
    Must have previously worked for a Banking Industry (Significant Experience).
    Knowledge of related software tools.
    Good communication skills with customers, teams and stakeholders.
    Detail oriented.
    Experience in developing budgets.
    Customer-focused mindset

  • Network Admnistrator

    Network Admnistrator

    Our Client, in the Banking Industry seeks to hire a Network Administrator. The Network Administrator will be responsible for maintaining computer networks and solving any problems that may occur with them and supporting a broad base of user applications such as word processing, spreadsheets, databases, etc. and supports specialized banking applications.
    Roles and Responsibilities

    ·      Maintaining computer networks and solving any problems that may occur with them.
    ·      Installing and configuring computer networks and systems.
    ·      Maintaining existing software and hardware and upgrading any that have become obsolete.
    ·      Monitoring computer networks and systems to identify how performance can be improved.
    ·      Providing network administration and support with the branches.
    ·      Assessing the company’s need for any and all computing technology and make appropriate recommendations for purchases and upgrades.
    ·      Connecting all relevant technology to the network with secure protocols.
    ·      Assigning profiles to users with permissions and access to various systems and functions on the network.
    ·      Creating training and educational materials to ensure that users understand security protocols, connection procedures, and other necessary information.
    ·      Supporting a broad base of user applications such as word processing, spreadsheets, databases, etc. and supports specialized banking applications.
    ·      Researches the feasibility of new hardware and software and implements as needed.
    ·      Maintaining departmental procedures and documentation, including network diagrams, installation and troubleshooting instructions, and network/server configurations.
    ·      Performing daily monitoring of critical systems in order to prevent major system failures. This includes reviewing system logs and alerts, system resource availability, and informing senior staff of potential system concerns.
    ·      Assisting with the day-to-day review of security logs and implements security improvements. Maintaining awareness of current cyber security threats.
    ·      Maintaining information security for sensitive data.

    Required Qualifications/Experience

    ·      Degree from Recognized University, preferably in Computer Science or relevant field.
    ·      Minimum 2 years IT experience.
    ·      Professional, business-focused attitude and a team player.
    ·      Demonstrated proficiency with the design, provisioning and troubleshooting of LAN/WAN connectivity technologies.
    ·      Comprehensive hands on experience with Firewall management preferred.
    ·      Background in Network Security is an added advantage.
    ·       Any certification in security management will be an added advantage.
    ·       Ability to work well as part of a team.
    ·       Ability to operate with limited supervision while completing assigned tasks.
    ·       Ability to organize, track, prioritize and multitask.

  • Junior Presales Engineer

    Junior Presales Engineer

    Our Client, in the Telecom Sector seeks to hire a Junior Presales Engineer. The Junior Presales Engineer will be responsible for supporting the primary sales representative in the discovery process, evaluating business needs to identify the appropriate value position to win the opportunity and providing coordination with the design and planning of the customer solutions using advanced technologies and providing technical support throughout the pre-sales phase of the project.
    Roles and Responsibilities

    ·      Keeping current on industry trends and the competitive landscape.
    ·      Serving as a pre-sales resource by supporting the primary sales representative in the discovery process, evaluating business needs to identify the appropriate value position to win the opportunity.
    ·      Working closely with all internal and external stakeholders to define project requirements for the development of designs and solutions.
    ·      Acting as an engineering resource by providing product education, technical assistance, and after sales support.
    ·      Providing coordination with the design and planning of the customer solutions using advanced technologies and providing technical support throughout the pre-sales phase of the project.
    ·      Taking responsibility for all technical aspects of the assigned project from award until system acceptance. This involves implementation planning, system acceptance testing, coverage testing, and system staging.
    ·      Working to ensure that the sales professionals and customers are kept up to date on the latest technology offerings and their relevance to customer needs.

    Required Qualifications/Experience

    ·      Bachelors Degree in a relevant field.
    ·      Minimum 3 years’ experience in relevant field.
    ·      Excellent communications skills and the ability to present complex topics to non-technical audiences.
    ·      Self-motivated and able to maintain focus in a pressured environment.
    ·      Experience working with customers is desirable.
    ·      Experience/ Knowledge of communications networks (MPLS, Ethernet, TCP/IP) is desirable.
    ·      Ability to present products and ideas with ease, confidence and persistence.
    ·      Takes a proactive and creative approach to attend to clients’ needs.
    ·      Possesses a passion for IT and Technology.

  • IT Technical Support Engineer

    IT Technical Support Engineer

    Our Client, in the Telecom Sector seeks to hire an IT Technical Support Engineer. The IT Technical Support Engineer will be responsible for diagnosing and troubleshooting technical issues, including account setup and network configuration and organizing and filing documentation pertaining to warranties and instructional guides for computer hardware.
    Roles and Responsibilities

    Researching and identify solutions to software and hardware issues.
    Diagnosing and troubleshooting technical issues, including account setup and network configuration.
    Tracking computer system issues through to resolution, within agreed time limits.
    Referring to internal database or external resources to provide accurate tech solutions
    Prioritizing and managing several open issues at one time.
    Following up with clients to ensure their IT systems are fully functional after troubleshooting.
    Documenting technical knowledge in the form of notes and manuals.
    Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems.
    Actively update, maintain and monitor all aspects of computer networks.
    Installing and configure computer systems and applications within the company.
    Responding to customer inquiries and assist in troubleshooting and resolving challenges.
    Completing detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
    Assisting management in creating training materials pertaining to computer troubleshooting and usage.
    Acting as the initial point of contact for all computer and system related concerns from clients or other employees.
    Organizing and filing documentation pertaining to warranties and instructional guides for computer hardware.

    Required Qualifications/Experience

    Bachelors’ degree in computer science, software engineering, information technology or another related discipline.
    3-5 years of proven experience in a heavy customer focus position involving and technical knowledge of a company’s products and services.
    Industry-specific certification in relevant computer languages or software may be required.
    Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs
    Extensive experience working with different operating systems including Windows and Mac OS
    Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
    Ability to prioritize and manage several milestones and projects efficiently
    Professional written and interpersonal skills are essential when communicating with customers and clients
    Experience installing and configuring computer systems and applications for a large organization
    Accept constructive criticism and customer feedback regarding their experience with software or IT services

  • Temp PA

    Temp PA

    Our Client, a nonprofit organization that provides healthcare services globally seeks to recruit a Temporary PA.
    He/she will execute the planning and related advance & travel logistics for the schedule of the Director. The Scheduler will serve as a point of contact for all internal/external scheduling requests for the Director, and is responsible for improving scheduling templates as needed and scheduling call formats.
    Reports To: Human Resources Business Partner
    Duration: 4-6 months, with the possibility of extension.
    DUTIES AND RESPONSIBILITIES:

    Help manage all internal and external scheduling requests of the Director. Collect and maintain ongoing scheduling requests ensuring all calendar requests are documented and appropriate review occurs.
    Oversee all traveling and advance logistics related to the schedule of the Director.  Organize trip planning calls with internal/external stakeholders, develop written, detailed schedules, and manage all related travel in conjunction with the schedule and from time to time for the Director.  Manage logistics related to the schedule including agenda scope and briefing materials.
    Coordinate cross-divisionally to ensure that all materials related to the schedule including briefing memos, travel confirmations and speech materials are accurate, timely and are incorporated in the daily briefing binder.
    Partner with the Administrative Manager to create the Director’s call and action lists and help the Director to execute said lists.
    Develop and improve templates and formats related to the scheduling process.  Such materials include scheduling template, scheduling request template, event memo template and final product, and trip call agenda.
    Complete special projects as required.
    Oversee the scheduling and briefing materials related to the Director’s schedule.  Ensure that all materials are accurate and are delivered in a timely manner.
    The Scheduler will also have the shared assistance of the OOP Intern and will supervise the intern on special projects as needed.

    POSITION REQUIREMENTS:
    Education:  Bachelor’s degree
    Experience:  Two to six years of related, progressively responsible work experience, including scheduling & travel management experience. 
    Related Skills or Knowledge: 

    Team player with strong interpersonal skills.
    Self-starter with a high level of creative initiative.
    Unflappable in face of crisis or high stress situations.
    Should be proactive
    Extremely detail oriented with excellent project management skills, ability to handle multiple projects and tasks, often in a fast paced environment.

  • Head of Operations

    Head of Operations

    Our Client, a market leader in the provision of integrated financial services seeks to recruit a Head of Operations. The Head of Operations will have overall responsibility for the management and delivery of all contracted services for individual customers or a portfolio of customer accounts. S/he will be responsible for ensuring that services delivered meet the contracted specifications and expectations established with customers, whilst improving quality and customer satisfaction.
    Reports to:  Managing Director
    Main duties and responsibilities. 

    Operational Excellence

    Drive operational excellence in everything we do. This includes creating processes, procedures, and automation to improve efficiency in our day-to-day tasks and projects.  
    Work closely on supporting our internal and external customers and ensuring that their needs and issues are being addressed
    Incident/Change Management
    Developing and improving incident and change management within the organization.  
    Driving initiatives regarding improvements to existing tools & processes.
    Providing feedback on new practices & procedures in order to scale with the rapid expansion of the organizations platform and customer base.

    Relationship Management

    Providing effective leadership for the organizations services to the customer
    Developing and enhancing the strategic relationship with the customer on a medium to long term basis.
    Delivering against Service Level Agreements, customer commitments and Service Improvement Programs.
    Working effectively with the customer and internal delivery teams – principally Account Management, Service Desk, Infrastructure & Operations, Retail business,

    Digital Marketing, User experience.

    Monitoring and improving levels of customer satisfaction (Net Promoter Score).
    Developing and delivering service account roadmaps, working alongside Service Account Managers and Solution/Technical Architects and Engineering teams.

    People Management

    Providing effective tactical and strategic advice, coaching and guidance to Field / On site staff, Service Desk agents, Service Management staff with a focus on operational delivery
    For all direct reports, provide personal/career development
    Ensuring effective resource management, influencing and identifying required resources within Operations and wherever possible forecasting ahead in a timely manner
    Setting and managing SMART objectives for direct reports

    Commercial Management

    Managing and controlling contractual scope and the organizations compliance against the scope
    Managing and delivering the Profit and Loss account to agreed targets (when applicable)
    Working with Service Account Managers on account planning and subsequent delivery of the plan including relationship mapping/management, identifying upsell opportunities, securing and maintaining reference-ability, winning renewals and re-procurements.
    Working across Operations to support the delivery of cost reduction plans, working closely with Operations management and the customer
    Supporting the budgeting process (as requested)
    Identifying and if necessary, securing upsell opportunities

    Quality Assurance

    Supporting the effective transition of the new services into BAU adhering to Service Transition Process (where applicable)
    Attending quality and service reviews and ensuring that these happen in accordance the organizations guidelines
    Reviewing and approving key Service Management documentation for customer engagements
    Developing and publicizing Service Management best practice processes, procedures, guidelines and templates for the organization.
    Populating and maintaining the Customer Engagement Register including open actions, risks, issues, dependencies etc.
    Creating and managing any contracted Quality documentation e.g. Service Operations Manual, Asset Risk Assessment Register, Communications Plan etc.
    Creating a vision for the customer
    Driving the delivery, efficiency and effectiveness of the contracted services
    Challenging the status quo to bring about improvements in Service Management tools, processes and the organization

     Essential Skills, Knowledge & Experience

    Bachelor of Science in Computer Science/ Engineering/ Mathematics/Business
    Experience within a management position with a focus on IT management/development.
    At least 5-7 years of management experience with a focus on IT and Service Management.
    Business experience gained in Service Management and/or Business Management roles, across a range of customers
    Relationship building with senior members of an organization – gaining trust and confidence from customers
    Understanding of selling and marketing processes and practices;
    Ability to handle difficulties, performance problems and conflict between team members;
    Ability to understand and manage financial issues relating to budgets and forecasts and to maximize profit through negotiation;
    Knowledge of outsourcing models – through different generations e.g. Service Management vs. Service Integration;
    Ability to work as part of a team with a high degree of drive, determination and motivation to succeed;
    Ability to prioritize and manage multiple tasks.
    Proven strong customer relationship and negotiation skills
    Proven ability to innovate and drive service roadmaps
    Excellent interpersonal and communication skills, including written and presentation skills
    Be able to demonstrate IT related problem-solving skills
    Undertaking or have undertaken specific service management training e.g. ITIL
    Experience driving and presenting root cause analysis and error correction from operational events to senior management.
    Leading development life cycle processes and best practices, esp. in the areas of automation and monitoring
    Ability to work well under pressure with minimal supervision and keep up with a fast-moving environment via effective prioritization and time management.

  • Senior Application Analyst IT Infrastructure and Hardware Analyst

    Senior Application Analyst IT Infrastructure and Hardware Analyst

    Details:
    Our client in the manufacturing industry seeks to hire a Senior Application Analyst to support the business applications through its incident management, change management, deployment management, end user support, month end support, GCC management, applications and database management services.
    Reports to: Finance Director
    DUTIES & RESPONSIBILITIES

    Ensuring end users are using the ERP to accomplish business objectives.
    Ensuring end users are using the Window based applications to accomplish business objectives.
    Directing and managing the planning, development, installation, testing, modification, and evaluation of all databases and related client services and reporting.
    Ensuring installed applications running on the databases work as expected and database integrity is maintained.
    Directing IT services related to the operation, performance, and availability of the database and change management of IT services.
    Ensuring Compliance with Corporate IT Policy.

    REQUIREMENTS: –
    The ideal candidate should meet the following requirements: –

    A minimum of 5 years relevant working experience.
    University degree in IT or Business with relevant IT training.
    Good Technical Knowledge in Data processing systems, Networking, and Systems Development.
    Administrative Skills and Team Leadership
    Good Interpersonal Relationship Skills
    Business Knowledge particularly on Financial systems
    Must be self-driven and results oriented

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  • Branch Manager – Supermarket

    Branch Manager – Supermarket

    Details:
    Responsibilities:

    Inventory ManagementA branch manager shall ensure that the customer demands are met efficiently through sufficient product inventory. If this function is not performed properly, the branch might lose customers because of product unavailability. Every branch has a specific level of stock inventory that needs to be maintained and reviewed by the manager.
    Handling Customer Complaints and Queries – The success of the branch depends upon how happy its customers are. There are many instances when the customer is unhappy about the services provided by the store. It could be due to an unpleasant staff, or because of bad quality. The manager is expected to handle all the complaints and queries faced by the customers in a pleasant way. The ultimate goal should be to gain customer loyalty through effective problem-solving skills.
    Sales and Revenue Management – The ultimate motive behind keeping the customers happy and increasing customer loyalty is to gain maximum profits through sales and revenue. Branch manager is expected to keep a tab on the daily sales and revenue generated by the branch, and to keep a systematic account for the same.
    Ensuring Employee Satisfaction – While customer satisfaction is of supreme importance, branch manager should also ensure that the employees are also satisfied in terms of job expectations. For this, it is important that the manager not only motivates the employees to meet their obligation, but to also ensure that they are being trained and equipped for bigger roles in the organization.
    Advertising and MarketingThe market is full of competition, and the retail sector is no different. With each day passing by, the numbers of retail organizations are increasing day by day. Like the customers have a choice of products to choose from, they also have different choices of retail stores. Hence, it becomes really difficult for the manager to ensure customer loyalty and steady profitability. For this purpose, it becomes essential for the manager to work with all the departments and recommend appropriate advertising and marketing policies to attract customers and enhance sales and promotion.
    Ensuring the security of Company assets and personnel
    Ensuring compliance with legal and regulatory requirement as well as good corporate governance practices Developing, training, motivating and evaluating staff to achieve highest levels of performance
    Driving the organization’s culture change agenda by living & instilling our core values of teamwork, quality, passion for excellence, honesty, and good corporate governance practices
    Promoting a culture that reflects the organization’s values, encourages high performance, and rewards productivity
    Carrying out any other roles as may be assigned by Management from time to time

    Requirements

    Bachelor’s degree or any other relevant qualification
    At least Three (3) years

    Professional Qualifications
    Diploma in Business Management
    Job Skills & Personal Attributes

    Formulation of Business Strategy
    Project Management
    Analytical skills
    Good understanding of Finance and Business Development operations
    Excellent interpersonal and communication skills.
    Innovative approach to implementation.
    Lead and create consensus and effect change.
    Excellent customer Care
    Good analytical skills
    Leadership & management skills

  • Tours Consultant Accountant Receivables Accountant Payables

    Tours Consultant Accountant Receivables Accountant Payables

    Responsibilities

    Handling enquiries for inbound and out bound travel for corporates and walk in clients, and ensure all the enquiries have been responded to within 24hrs.
    Ensure hotels, restaurants and excursions booking for clients are done and timely, and manage the bookings to avoid penalties by cancelling bookings which do not mature. This should be clearly communicated to the client of the laid down policies& procedures on booking before doing any booking.
    Ensure all payments are made to the suppliers in good time and in advance.
    Prepare and translate itineraries to clients for the various destinations of interest and make sure that all travel arrangements run according to the program.
    Exploring and identifying new business opportunities in a competitive and rapidly changing industry.
    Researching, developing and creating interesting tour packages to clients to meet market demand.
    Ensuring you have good contact base with hotels partners and service providers for best competitive rates.
    Ensure the vehicles are inspected and have stickers if they are hired, the drivers are briefed and a welcome pack for clients is ready before start of the journey. And being on standby to provide solutions in case of a problem during safari by providing contacts.
    Ensure tour quotations are competitive and do follow ups. And they are clearly marked to avoid confusion/disputes with the clients.
    Ensure client’s special request especially on accommodation & room specification, driver guide language, meals and others are prearranged.
    Give travel informational to customers (Visa and Health requirements.
    Ensure you brief the clients before the trip by providing estimated distance from different points, giving hotel website links and trip advisors.
    Coordinating with travel consultants to arrange flying and ground packages.
    Ensure you open tour files for upcoming tours and especially the group.% of your recording/documentation.
    You may be required to accompany travel groups if need be.
    Handle all complaints in a professional manner and timely and inform the manager on the issue

    Qualifications

    4 years’ experience in a busy Tours and Travel agency environment.
    Tourism Management degree / Tours and Travel degree / Diploma in Tours / Business Studies or related degree.
    Excellent planning and organizational skills
    Self – motivated, Confident and outgoing personality
    Ability to multi-task and get things done to completion
    A Team player with good interpersonal and communication skills
    Excellent networking and prospecting skills

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  • Project Officer Construction & Engineering Work Force Planner- Contact Center

    Project Officer Construction & Engineering Work Force Planner- Contact Center

    Details:
    Our client in the manufacturing industry seeks to hire a well experienced and hands-on Project Officer. He will be tasked to ensure projects are delivered on time, to budget and to the required quality standard (within agreed specifications). The Project Officer is also responsible for allocating and utilizing resources in an efficient manner and maintaining a co-operative, motivated and successful team.
    Roles and Responsibilities

    Project planning

    Coordinate internal resources and third parties/vendors for the flawless execution of projects.
    Develop comprehensive project plans to be shared with the Managing Director.
    Interpret and actualize project design and specifications.
    Develop and manage project deliverables in line with the project plan.
    Ensure that all projects are delivered on-time, within scope and within budget
    Identify resource requirements for tasks and projects
    Assist in formulating project budget with the Managing Director
    Proactively flag and solve problems that might impact result or timelines
    Prepare Bill of Quantities schedule for approval.

    Project Monitoring & Evaluation

    Monitoring project progress and performance.
    Evaluating and closing out of projects.
    Evaluating met objectives versus planned deliverables.
    Evaluating actual tasks and events scheduled verses planned.
    Evaluating resources used verses planned resource usage.
    Create and maintain comprehensive project documentation.

    Project Advisory

    Manage changes to the project scope, project schedule and project costs using appropriate verification techniques.
    Providing status reports to the Managing Director.

    Coordinate Program of Materials

    Developing materials schedule.
    Coordinate purchase of materials to be used with the Procurement department
    Ensure that materials are of the prescribed quality
    Resolving cross – functional issues at project level.

    Team Management

    Resolving cross – functional issues at project level.
    Organizing team tasks and projects.

    Skills and Qualifications

    Degree in Construction Management, Quantity Surveyor or Civil Engineering.
    A Masters in Construction / Engineering will be an added advantage
    Must be registered with BORAQS / Engineers Board.
    A minimum of 5 years relevant working experience.
    Must be self-driven and results oriented
    Excellent communication skills
    Proactive and adaptable.
    Advanced technical education in construction an advantage
    Able to work within strict timelines
    Excellent planning skills
    Analytical skills

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