Website: Website https://hcsafrica.com/

  • MIS Reporting Analyst- Contact Center

    MIS Reporting Analyst- Contact Center

    Our client an outstanding contact center and Business Process Outsourcing (BPO) Company seeks to hire an MISReporting Analystswhose key role will be to provide reporting and database development support to the business

    Vacancies: 2

    Roles and Responsibilities

    Undertakes fact-finding and analysis; assists in the preparation of reports, correspondence, visual presentations, and other materials.
    Oversees and facilitates flow of information between and among operations, departments and campaigns
    Ensures that deadlines are monitored appropriately and informational reports are received from relevant program managers in a timely manner.
    Design and development of databases, spreadsheets, and reports as requested by the managers
    Analysis and reporting of data from electronic data sources
    Define problems, independently conduct research as necessary, formulates solutions, makes recommendations
    Prepare, develop and analyze daily, weekly, monthly and quarterly reports and presentations on Key Performance Indicators and other key statistical data on the Service Center that will be presented to various management groups.
    Consult with management regarding trends and changes needed in the Service Center to promote success.
    Lead efforts designed to improve service levels within the organization by ensuring the most efficient use of current technologies and resources.
    Analyze raw data and develop written reports and summaries for various internal and external sources.

    Skills and Qualifications

    Degree in information technology or computer engineering preferred
    At least  2- 3 years in  similar position
    Experience working  in a call center environment is desirable
    Knowledge of contact center fundamentals
    Must have managed and done reporting on statistics and trends
    Must have proven extensive reporting experience in excel / creation of macros
    Extensive experience in use of Formula’s / Macros / SQL
    Ability to program reporting queues from Database to Excel
    Ability to provide analytical analysis and trend reporting
    Experience working  with team and leadership managers to present reports
    MIS reporting experience
    Proven ability to work independently, cooperatively as a member of a team and to coordinate efforts and collaborate with a variety of individuals
    Excellent analytical abilities with the ability to evaluate information and identify trends and key issues.
    Ability to prioritize and multitask in a fast pace environment
    Possess solid business logic and analytical skills
    High level of attention to detail and excellent follow-up skills

    Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time telephone number to the email address: jobs1@hcsafrica.com with MIS Reporting Analyst – Contact Center on the Subject line. Candidates MUST indicate their Current & Expected Salaries.

    Apply via :

    jobs1@hcsafrica.com

  • Work Force Planner- Contact Center

    Work Force Planner- Contact Center

    Our client an outstanding contact center and Business Process Outsourcing (BPO) Company is looking to hire  a competent  and self-driven candidate to fill in the position of a Work Force Planner . He will be tasked with allWork Force Management tasks within the department. His/her key roles will include attendance and scheduling functions, as well as preparation of monthly payroll.

    Roles and Responsibilities

    Communicate with management and operations team to ensure compliance with company standards.
    Maintain running report of attendance incidents.
    Ensures hours are accurately accumulated and categorized in a format compatible with company and department payroll procedures.
    Prepares intraday reports on staff attendance.
    Reconciles attendance daily with employee timesheets against schedule and time in/time out reporting.
    Manages changes to scheduling to ensure adequate daily resource coverage.
    Monitor attendance and schedule adherence.
    Processes schedule trade requests for posted schedules.
    Processes management requests for modifications of scheduling events (meetings/training, etc.).
    Use accuracy of schedule measurements for continuous improvement, including making recommendations to improve scheduling efficiency and team member satisfaction.
    Provides analytical support for special projects.
    Collaborate with Fulfillment Operations Department Management on identifying opportunities to further optimize our workforce.
    Communicates and works with staff members, management, Human Resources, and Accounting.

    Skills and Qualifications

    Holder of a degree in a business related course.
    At least  2 to 3 years’ experience in a similar role in a contact center
    Must have managed Rostering and scheduling experience
    Must have planning workload experience for work vs. output vs. staff needs
    Must have ability to demonstrate planning experience models in excel
    Must have worked with leaders in departments for planning and processes
    Must have MIS reporting experience
    Cost control experience will be an added advantage
    Must have strong operational logistics process experience
    Project management experience mandatory is desirable

    Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time telephone number to the email address: jobs1@hcsafrica.com with Work Force Planner- Contact Center on the Subject line. Candidates MUST indicate their Current & Expected Salaries.   

    Apply via :

    jobs1@hcsafrica.com

  • Deputy Head Teacher-Secondary

    Deputy Head Teacher-Secondary

    Our Client, a private, co-educational set of age specific schools, comprising of Secondary, Preparatory and Kindergarten schools, seeks to recruit a Deputy Head Teacher-Academic (Secondary). He/she will be responsible for the implementation of the Curriculum and Teaching & Learning policies of the school. The Job holder should not only be completely familiar with the policy but should also be responsible for understanding how this policy shall be practically disseminated to the teaching and non-teaching staff. 

    Reports To: Head Teacher

    School Curriculum: British

    The Professional Duties of the Deputy Head teacher include:

    Ethos and vision

    a)    Developing and improving the quality of education offered to the pupils in the school through the promotion of the highest possible standards of education, equality of opportunity, and an environment which is conducive to excellence in learning and teaching.

    b)    Promoting the ethos of the school through participation in the construction and implementation of the school development plan and in relevant curriculum committees.

    Line Management Duties and Responsibilities

    a)    To line manage all Heads of Department.

    b)    To participate in the appointment of staff to departments.

    c)     To promote development and training opportunities for all departments.

    d)    To take an appropriate part in the school’s appraisal process.

    e)    To line manage the Middle Managers.

    General Oversight

    Key qualities

    a)      To maintain effective discipline through implementation of the school’s agreed policies and procedures.

    b)      To monitor standards of teaching and learning within departments in order to ensure the highest quality of provision and learning for all pupils.

    c)      To cultivate and develop departmental self-review so as to ensure good progress in standards of teaching and learning.

    d)      To keep up-to-date with educational reform and policy by ensuring an awareness of education initiatives and their usefulness.

    e)      To inform and liaise with the Head and where necessary present information regarding new developments to staff and Heads of Departments.

    f)      To attend all staff meetings, Head of Department meetings and Senior Leadership team meetings.

    g)      To oversee the formulation of school and departmental development plans (reviews and updates).

    h)      To chair Curriculum Development meetings and discuss any proposals resulting from these meetings with the Head teacher, updating the curriculum policy annually.

    i)       To promote the general care of the school by demonstrating awareness of what is needed and responding as necessary.

    j)      To take assembly in the absence of the Head Teacher, shared with the Deputy Head (Pastoral);

    Child Protection, Discipline, Health & Safety

    a)    To promote and safeguard the welfare of children and young person’s for whom you are responsible and with whom you come into contact.

    b)    To maintain good order and discipline among the pupils and safeguard their health and safety both when they are on the School Premises and when they are engaged in authorized school activities elsewhere.

    c)     To be the Deputy Designated Person responsible for matters relating to child protection and welfare in the absence of the Designated Person (who is the Deputy Head Pastoral).

    Communication, Assessment, Recording and Reporting

    a)      To prepare agenda for and chair staff meetings in direct liaison with the Head Teacher.

    b)      To support effective communication by forwarding minutes and conclusions of meetings and any other documentation or memos to the relevant staff.

    c)      To be responsible for whole school monitoring and development of assessment, recording, reporting and target setting, including updating the Assessment Policy.

    d)      To be responsible for baseline-testing and value-added data (collecting, collating and disseminating).

    e)      To generate ideas for the improvement of the School Management Information System and oversee its use for pupil tracking and reporting.

    f)      To support staff in the implementation of Academic Review Day.

    Teaching, Learning and Examinations

    a)    To monitor standards of teaching and learning within departments, and to ensure that schemes of work and department handbooks are updated by Heads of Department.

    b)    To plan and implement initiatives for the development of teaching and learning.

    c)     To oversee the departmental and school self-review procedures.

    d)    To formally meet Heads of Department on a regular basis to monitor standards within their departments.

    e)    To implement an ongoing program of observation and review to ensure high standards of teaching and learning and to promote the sharing of best practice.

    f)     To ensure that the academic needs of individual pupils referred by Form Teachers or Heads of Departments, are met and, where necessary, to develop a plan of action for a particular pupil.

    g)    To review and update the Homework Policy.

    h)    To collate trial and actual examination results and distribute these to all interested parties, develop all possible means for analyzing results anddemonstrating value added.

    i)      To monitor and develop the reporting, assessment and recording systems used.

     

    Timetable and Staffing/ Staff Development

    a)      To construct the timetable in liaison with the Heads of Department.

    b)      To review the timetable in order to ensure that it enables the best quality teaching and learning to take place.

    c)      To review academic staff requirements with the timetable Heads of Department and Head Teacher as well as organize all recruitment of academic staff.

    d)      To develop and oversee the Induction program for new staff, in conjunction with the Head teacher and Deputy Head Teacher (Pastoral).

    e)      To oversee the Induction for new pupils.

    f)      To encourage debate about important educational issues and promote innovation where appropriate.

    Additional Responsibilities

    a)    To assist with school-based events over weekends if required.

    b)    To be a key member of marketing the school, again likely to occur over some weekends.

    c)     To undertake any reasonable request as outlined by the Head of School.

    Skills and Qualifications

    Previous senior or middle leadership position, with a proven track record in UK and/or International Secondary schools
    Significant understanding of (I)GCSE, A Level and BTEC qualifications.
    Experienced in systems, strategic planning and use of data
    Strong understanding of current developments in education and a passion for pedagogical development.
    International mindedness and culturally sensitive.
    A warm, empathetic and visible style of leadership.
    The ability to work collaboratively and develop strong teams.
    Strong communication skills.
    A creative and innovative thinker.
    Energy and resilience
    The flexibility to rise to the unexpected with determination.
    A professional with drive, energy, determination and an aspiration to headship within three to five years.

    Interested and qualified candidates should forward their CV to: recruit@hcsafrica.com using the position as subject of email.

    Apply via :

    recruit@hcsafrica.com

  • Sales Manager

    Sales Manager

    Our client, a local manufacturer of granite seeks to recruit a Sales Manager who will be responsible for the sales and after sales management. The manager will be responsible for sales, sales reporting, after sales management, customer service and pricing.  The role holder will also be responsible for growing the distributor and developer accounts while also managing direct sales and the sales team.

    Directly Reports to: The General Manager

    Direct Supervision: Sales Executives

    Overview of Position

    Manage the sales team while being a general team player
    Grow and manage the various sales channels
    Prepare management reports
    Interface with distributors, developers and contractors
    Maintain positive business relationships with customers, suppliers and distributors

    Primary Responsibilities

    Manage workflow by ensuring all deadlines are met and work is completed and accurate
    Develop a pricing strategy to ensure our products are competitive
    Sell our products using the different channels
    Exert attention to detail ensuring accuracy with all tasks
    Maintain all contact information for distributors, developers, contractors and customers
    Establish, develop and maintain positive customer relationships
    Monitor and report competitive activity
    Identify and attend relevant trade shows, association meetings and forums

    Requirements

    3+ years’ sales experience in the construction industry (granite sales will be an added advantage)
    Excellent communication skills
    Solid analytical and computer skills
    Demonstrable ability to support productive business relationships
    Extremely organized and able to multi-task dozens of tasks simultaneously and under time pressure
    Relationship management skills and openness to feedback.

    Education

    A Bachelor’s degree in any field
    A diploma with the relevant work experience could suffice

    Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address: jobs1@hcsafrica.com with Sales Manager on the Subject line. Candidates MUST indicate their Current and Expected salaries.

    Apply via :

    jobs1@hcsafrica.com

  • Commercial Manager

    Commercial Manager

    Our Client, an exclusive private membership social club located in Nairobi seeks to recruit a Commercial Manager.
    Purpose of Role
    The Commercial&ResidencesServices function seeks to deliver significant contribution towards thebusiness’ productivity and growth goals.
    The Commercial Manager role is complex, with varying stakeholder and customer needs, and keyrelationships at an executive level. The prime accountability for the role is to manage residences as wellas the commercial services arm of the club. This includes conferencing, functions and events.
    Reports to: General Manager
    Direct reports: 13
    A solid understanding of hospitality is essential.
    Essential Duties and Responsibilities

    Take full responsibility for the property’s day to day operations, budgets and profitability by effectively planning, leading, organizing and controlling all aspects of strategy, marketing, budgets, finances, standards and maintenance.
    Responsible for the preparation, presentation and subsequent achievement of the annual Operating Budget, Marketing and Sales plan and Capital budget.
    Lead all key property issues including capital projects, customer service and refurbishment.
    Ensure that monthly financial outlooks for Rooms and other cost/revenue areas are on target and accurate.
    Prepare a monthly financial report and draw up plans and budget.
    Lead in all aspects of business planning.
    Responsible for safeguarding the quality of operations both (internal & external audits).
    Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints to initiate corrective action.
    Drive sales for the conference facilities, functions and events.
    Maintain a pro-active human resource function to ensure employee motivation, training and development.
    Education & Qualification
    Degree educated or equivalent relevant work experience.
    Relevant specialized training e.g. certification in hospitality management, business management.
    15 years+ experience in the Hospitality industry with at least 5 years as a General Manager.

    Skills & Experience

    Proven experience in hospitality operations with problem-solving capabilities.
    Experience in opening, managing or re-positioning a hotel with a clear track record.
    Outstanding management skills and extensive hands-on experience in hotel management.
    In depth knowledge of rooms division and pricing strategies.
    In depth knowledge of yield and revenue management.
    Understanding of P&L statements and the ability to react with impactful strategies
    Working knowledge of legislation applicable to hospitality industry.
     
    Understanding knowledge of sales and marketing in the hospitality industry.
    Excellent technology skills.
    Ability to work in an agile, fast moving environment and ability to keep up with pace of change and prioritize according to business needs.
    Strong communication and influencing skills.
    Role Complexities & Leadership Capabilities
    Working across a range of complex projects with multiple stakeholders.
    Multiple projects running at any one time requiring effective management of time and priorities.
    Requires extensive knowledge of how the hospitality industry works.
    Ability to hold multiple perspectives and show mental agility in approaching problems.

    KPIs Areas

    Profitability.
    Service and property standards.
    People development.

    Interested and qualified candidates should forward their CV to: jobs1@hcsafrica.com using the position as subject of email.

    Apply via :

    jobs1@hcsafrica.com

  • Operations Manager

    Operations Manager

    Our Client, an exclusive private membership social club located in Nairobi seeks to recruit an Operations Manager.
    Purpose of Role
    The Operations function seeks to deliver significant contribution towards the business, productivity andgrowth goals. This role is seeking to deliver value creation to support operating margin improvementand gain competitive advantage through strengthening our shared services.
    The Operations Manager role is complex, with varying stakeholder and customer needs, and key relationships at an executive level. The prime accountability for the role is to drive value by analyzing and improving operational processes. The responsibility is to set quality, productivity and efficiency standards to achieve optimal member satisfaction and cost optimization. This role will lead procurement decisions, F&B Services, Catering, ICT, Marketing & Communications, Security, Health & Safety, Drivers, Spa and Stores.
    Reports to: General Manager
    Direct reports: 10
    A solid understanding of hospitality is essential.
    Duties and Responsibilities

    Work proactively with section leads to achieve optimal member satisfaction, delivering a positive and responsive approach to enquiries and problem resolution.
    Ensure quality, set and maintain standards in our offerings and services.
    Ensure adherence and compliance to operating controls, internal SOPs and all legislation.
    Ensure compliance with licensing, hygiene and health & safety legislation/guidelines.
    Steer ICT to leverage on technology to improve business processes for efficiency.
    Oversee departmental budget and reporting.
    Oversee efficient and effective day-to-day operations.
    Promote the highest standards of ethics and compliance consistently.

    Education & Qualification

    Degree educated or equivalent relevant work experience.
    Relevant specialized training e.g. certification in hospitality management/hotel management.
    5 years+ experience in a similar business environment.

    Skills & Experience

    Proven experience in hospitality operations with problem-solving capabilities.
    Experience overseeing operations in areas of Service, Catering and other shared resources.
    Working knowledge of how to leverage on technology to drive efficiency.
    Ability to work in an agile, fast moving environment and ability to keep up with pace of change andprioritize according to business needs.
    Budget and controls.
    Working knowledge of legislation applicable to the Hospitality Industry including health & safety.
    Strong communication and influencing skills with both internal and external stakeholders.
     
    Role Complexities & Leadership Capabilities
    Working across a range of complex projects with multiple stakeholders.
    Multiple projects running at any one time requiring effective management of time and priorities.
    Requires extensive knowledge of how the hospitality industry works to understand operations.
    Ability to hold multiple perspectives and show mental agility in approaching problems.

    KPIs Areas

    Member satisfaction – achieve optimal members satisfaction.
    Standard Operating Procedures – ensuring SOPs are maintained in different areas to achieveconsistency and maintain standards.
    Cost Optimization, Effectiveness and Efficiency. This role will have revenue and cost targets.
    Business Processes Improvement.

    Interested and qualified candidates should forward their CV to: jobs1@hcsafrica.com using the position as subject of email.

    Apply via :

    jobs1@hcsafrica.com

  • Membership Relations Manager

    Membership Relations Manager

    Our Client, an exclusive private membership social club located in Nairobi seeks to recruit a Membership Relations Manager.
    Purpose of Role
    The Membership Relations function seeks to deliver significant contribution towards the business’ productivity and growth goals.
    The Membership Relations Manager role is complex, with varying stakeholder and member needs, andkey relationships at an executive level. The prime accountability for the role is to provide a strategicdirection to membership relations activities. The role will be responsible for all member facing activities and will oversee the all front office staff as well as the business centre and library section.
    Reports to: General Manager.
    A solid understanding of the industry landscape and how to navigate is essential.
    Duties and Responsibilities

    Develop and maintain strong relationships with members to encourage participation in club events and maintain a high level of member satisfaction.
    Monitor member trends, queries and issues to facilitate an understanding of their needs for the purposes of directing relationship management and marketing.
    Maintain an issues database/tracker to help in tracking member issues upto resolution.
    Handle the production of member-related communication materials to keep members abreast of ongoing club activities.
    Manage all steps of the member onboarding process and ensure proper execution by applicable department heads.
    Design and implement initiatives meant to acclimate new members, and others to keep current members engaged.
    Responsible for the creation, implementation, and execution of member related events.
    Effectively communicate with staff to increase knowledge of membership goals, membership satisfaction, membership retention, and membership activities.
    Staff development.Training staff members to provide the highest standards of member service.

    Education & Qualification

    Degree educated or equivalent relevant work experience.
    Relevant specialized training e.g. marketing, hospitality, sales, relationship management, food & beverage operations, customer service.
    5 years+ experience in a similar business environment.

    Skills & Experience

    Proven experience in a similar capacity with problem-solving capabilities.
    Knowledge of relationship management metrics and service charter.
    Excellent relationship management skills.
    Ability to monitor and interpret trends.
    Strong communication, influencing skills and marketing skills.
    Database management.

    Role Complexities & Leadership Capabilities

    Working across a range of complex projects with multiple stakeholders.
    Multiple projects running at any one time requiring effective management of time and priorities.
    Requires extensive experience in relationship management, customer service, marketing andcommunications.
    Ability to hold multiple perspectives and show mental agility in approaching problems.

    KPI Areas

    Turnaround time on resolution of issues and member queries on email and for walk in members
    First call resolution
    Overall member satisfaction

    Interested and qualified candidates should forward their CV to: jobs1@hcsafrica.com using the position as subject of email.

    Apply via :

    jobs1@hcsafrica.com

  • Internal Auditor

    Internal Auditor

    Our Client, an exclusive private membership social club located in Nairobi seeks to recruit an Internal Auditor.
    Purpose of Role
    The Internal Audit function is to coordinate specific processes to support the implementation and execution of the audit plan, monitoring compliance, preparing and presenting audit findings and recommendations, and providing assurance of compliance with statutory requirements, policies and procedures in line with IIA Standards and the club’s policies and procedures.
    The Internal Auditor will provide independent, objective assurance and advice designed to add value and improve the club’s operations while focusing on internal control systems, risk management framework and governance.
    Reports to: Board of Directors with accountability to the General Manager.
    A solid understanding of hospitality is essential.
    Essential Duties and Responsibilities

    Designing an internal control framework.
    Developing and implementing Annual Risk-Based Audit Plans.
    Enterprise Risk Management planning, execution, monitoring, evaluation and consolidation of the club’s Risk Management matrices.
    Following up the implementation and closure of Board and Audit committee’s resolutions.
    Communicating and reporting audit and enterprise risk management findings to management and the board.
    Planning and conducting audit assignments as directed by the Board and/or Audit Committee and General Manager.
    Identifying, developing and maintaining systems required to support management in the risk management process.
    Analyzing audit results for proper “corrective actions” for management to improve.
    Making recommendations on best practices to avoid fraud and reduce waste.
    Provide observation and recommendation to various control owners for improving the control and follow up within reasonable timeframe.
    Evaluate on a periodic basis the effectiveness of the key control methods providing alternatives where necessary.
    Reporting on risk management issues.
    Anticipating emerging issues through data and assessment.
    Providing training to staff to build audit / risk awareness.
    Liaising with external auditors as required.

    Education & Qualification

    Degree educated or equivalent relevant work experience.
    Relevant professional qualification in auditing/finance.
    5 years+ experience in auditing preferably in the hospitality industry.

    Skills & Experience

    Proven experience in hospitality operations with problem-solving capabilities.
    Knowledge of accounting, finance and risk management.
    Interpreting financial and other records.
    Critical understanding of establishment and operation of internal control mechanisms.
    Proven understanding and application of risk management frameworks.
    Ability to use spreadsheets, accounting software and other desktop IT packages.
    Interpersonal skills and demonstrated ability to communicate effectively at all levels including Board level.
    Demonstrate high levels of integrity.

    Role Complexities & Leadership Capabilities

    Working across a range of complex projects with multiple stakeholders.
    Multiple projects running at any one time requiring effective management of time and priorities.
    Requires extensive knowledge of how the hospitality industry works.
    Ability to hold multiple perspectives and show mental agility in approaching problems.

    KPIs Areas

    Audit metrics and reporting.
    Operational efficiency.
    Staff capacity, ability and engagement.

    To Apply:
    Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address: jobs1@hcsafrica.com with Internal Auditor on the Subject line. Candidates MUST indicate their Current and Expected salaries.

    Interested and qualified candidates should forward their CV to: jobs1@hcsafrica.com using the position as subject of email.

    Apply via :

    jobs1@hcsafrica.com

  • Estate Manager-Coast Region

    Estate Manager-Coast Region

    Our client a Property development Company seeks to recruit an Estate Manager to manage a residential property in the Coast Region.
    Reports to: Managing Director
    Job Location: Coast Region
    Responsibilities:

    Coordinate marketing and selling of houses including coordinating transfer of ownership of houses that have been sold,
    Maintenance of houses that remain unsold and management of houses that have been let out,
    Ensuring the common areas of the estate are effectively maintained, which includes maintenance of the access roads,
    Ensuring facilities and equipment for common services are maintained and serviced as required,
    Billing for service charge and water and following up on payments,
    Supervision of staff working within the estate,
    Supervision of contractors and service providers working and providing services in the estate,
    Coordinate, in liaison with the Managing Director, sourcing of goods and services required for effective management of the estate,
    Ensuring that goods and services provided to the estate are duly paid to the respective suppliers,
    Preparation of annual estate management budgets for consideration and approval by the board,
    Preparation of annual financial statements in relation to estate management for consideration and approval by the board
    Preparation of monthly management reports on the status of the houses in terms of their occupancy/ownership and payment of service charge, water and any other service provided by or through the company,
    Safe custody and maintenance of materials and assets on site belonging to the company
    Maintenance of assets register,
    Any other duty as assigned by the Managing Director.

    Minimum required qualifications

    Degree in marketing from a recognized institution,
    Certified Public Accountant (CPA) Part Il,
    Three (3) years’ experience in institutional management or marketing,
    Proficiency in MS Office application packages,
    Proficiency in spreadsheets application packages,
    Strong analytical skills,
    Effective communication and customer relations skills,
    Experience in real estate industry will be an added advantage,
    Keen to learn and take responsibility as and when required,
    Ability to work with minimum supervision,
    Aged between 28-45 years.

    Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address: jobs1@hcsafrica.com  with Estate Manager-Coast Region on the Subject line. Candidates MUST indicate their Current and Expected salaries. 

    Apply via :

    jobs1@hcsafrica.com

  • Group Head of Sales

    Group Head of Sales

    Our client in the automotive sector seeks to recruit a Group Head of Sales.
    He/she will be responsible for managing and administering the Company’s Brands’ Sales Operations in East Africa in terms of National Profit & Loss monitoring, manpower planning and development, sales marketing and operations.  The job holder will be responsible for achieving superior Customer delight and retention by ensuring strong management of process and activities across the group.  
     Reports to: GCEO
    Key Responsibilities:
    Responsible for aligning the Company’s Motors business primarily with influence into East & Sub-Saharan regional business, bringing the region to the next level.
    Responsible for the budgeted unit sales and gross margins are achieved or exceeded business performance & Sales results in the country.
    Oversight of Brand & sales managers functions for balance Business, based on current Org design.
    Deploy the sales activities of the country/area with the objective to maximize the volume of product sales for existing and potential markets while maintaining appropriate contribution margins
    Act in consultation with Uganda & Tanzania team to ensure proactive collaborative approach within East Africa.
    Take on full responsibility for managing and coaching the regional extended Sales team and for driving the marketing strategy and brand plans to support sales growth.
    Develop and manage of the regional marketing advertising and promotional activities, including managing the strategic pricing and product management functions for the Group.
    Minimum Qualifications and Knowledge: A university Degree from a recognized institution.
    Minimum Experience: 10 years working experience in automotive market and knowledge of the sector.
    Job-Specific Skills:
    Managerial skills
    Business Negotiation skills
    Business acumen.
    Strategy, Organizational & analytical skills.
    Behavioral Competencies:
    Accountable for devising, planning and delivering several complex tactical initiatives in line with a financial, operational and strategic business plan.
    Handle complex projects, allocate time resources as required. Have budgetary control and deliver within time and financial budgets.
    Analyze problems which are technically complex or conceptually abstract, generating possible solutions through creative thinking.

    Interested and qualified candidates should forward their CV to: jobs1@hcsafrica.com using the position as subject of email.

    Apply via :

    jobs1@hcsafrica.com