Jobs Kenya

Website: Website https://hcsafrica.com/

  • Solutions Developers

    Solutions Developers

    Our client seeks to hire a Solutions Developer to design cutting edge custom-applications that will allow the business to stay ahead of the competition and achieve their strategic goals. He/she will ensure the design of applications according to business specifications.

    Key Responsibilities/Accountabilities

    Design structures and tools for systems which meet business needs, delivering the technical visualization of proposed applications for approval by the business and execution by the development team
    Recommend and design structures and tools for systems which meet business needs, delivering the technical visualization of proposed applications for approval by the business and execution by the development team
    Translating technical plans into detailed designs for implementation using selected products
    Ensure that relevant technical strategies, policies, standards and practices are applied correctly
    Work with users and business units to gather project requirements and define scope of work
    Transform business requirements into optimal systems implementations, as well as work with business users across the globe to fulfil their IT application needs
    Take the leading role in the design of new solutions and engender innovation within the team.

    Preferred Qualification and Experience

    Knowledge/Technical Skills/Expertise:

    Code Writing
    Awareness of the Software Development Life Cycle (SDLC)
    Trouble shooting ability.
    Bachelor’s degree in  IT and Computer Sciences
    Minimum of five years software development experience in a combination of any of the following languages: C++, Java, C#, Python or Ruby
    Project Management Certification
    Demonstrable Programming skills
    Strong knowledge of web, security, and networking protocols
    Application development in .NET (VB and/or C#)
    Relational database experience (MS SQL Server focused)
    Familiarity with all aspects of the Software Development Life Cycle

    Interested and qualified candidates shoulApplicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address: jobs1@hcsafrica.com with Solutions Developer on the Subject line. Candidates MUST indicate their Current and Expected salaries.d forward their CV to: jobs1@hcsafrica.com using the position as subject of email.

    Apply via :

    jobs1@hcsafrica.com

  • IT Infrastructure and Hardware Analyst

    IT Infrastructure and Hardware Analyst

    Our client seeks to hire an IT Infrastructure and Hardware Analyst to be providing helpdesk support and resolving problems to the end user’s satisfaction.

    Reports to: Senior Infrastructure Analyst 

    Responsibilities

    Capable to providing 1st contact resolution, using KB’s and Knowledge Articles.
    Monitoring and responding quickly and effectively to requests received through the IT helpdesk.
    Monitoring Service Desk for tickets assigned to the queue and process first-in first-out based on priority
    Modifying configurations, utilities, software default settings, etc. for the local workstation
    Utilizing and maintaining the helpdesk tracking software.
    Documentation of internal procedures.
    Assisting with onboarding of new users.
    Ensuring each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
    Installing, testing and configuring new workstations, peripheral equipment and software.
    Maintaining inventory of all equipment, software and software licenses.
    Reporting issues to the Service Desk for escalation.
    Managing PC setup and deployment for new employees using standard hardware, images and software.
    Assigning users and computers to proper groups in Active Directory.
    Performing timely workstation hardware and software upgrades as required.

    Requirements:

    Bachelor’s degree in Computer Science or IT related courses from an accredited institution.
    2-3 years of experience in the Banking sector.
    Microsoft or Cisco Certifications.
    Experience in computer hardware maintenance.
    1-2 years of experience to support Windows OS and MS Office programs (i.e. Excel, Word, Projects, Visio and Outlook)
    Knowledge of TCP/IP and other networking concepts.
    Knowledge in LAN/WAN network administration and maintenance.
    Excellent communication skills (i.e. oral and written)
    Ability to work independently and efficiently.

    Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address: jobs1@hcsafrica.com with IT Infrastructure and Hardware Analyst on the Subject line. Candidates MUST indicate their Current and Expected salaries.

    Apply via :

    jobs1@hcsafrica.com

  • Systems Planing Developer

    Systems Planing Developer

    Our client seeks to hire a Systems Planning Developer. The Job holder will collaborate with other departments within the company to identify requirements and develop solutions (database design, workflows, integration touch points and user/data interfaces). Configure and/or customize customer channel solutions to meet business requirements using various database and software tools.

    Responsibilities  

    Conduct business user requirements analysis and specification.
    Specify computer system requirements for the solution of complex business problems and formulates designs for their solutions.
    Perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented.
    Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications. Capturing of business applications information needs and mapping of the same to the software and /or database components.
    Perform data modelling to analyze and specify data structures within an application system.
    Designing and implementing highly scalable and available systems.
    Create test plans, test data sets and perform automated testing to ensure all components of the developed systems meet specifications
    Work directly with the IT support personnel and teams to resolve issues identified and escalated during daily operations.
    Perform root cause analysis for recurring incidents.
    Formalize test plans and implements troubleshooting procedures.
    Implement automated monitoring of assigned systems to enable pro-active responses to incidents.
    Research and provide input on design approach, performance and base functionality improvements for various procedures and applications.
    Generation of ideas to improve efficiency in software and application services offered to the business, and/or generate revenue for business
    Participation and membership in various technical for the purpose of increasing the collective knowledge base of the team.

    Qualifications

    Degree in Computer Science or technical related field
    Certification in Database systems and RDBMS systems.
    Certified Solution Developer
    3 years experience with at least one of the following languages: Java, PHP, C++, C#, Python
    At least 3 years solid experience in front-end development with working knowledge of at least one front-end framework — React, Angular, Vue
    2 years development experience with RDMS preferably MySQL, MariaDB, Oracle etc. Experience in NoSQL databases is an added advantage
    Certification and experience in working with cloud platforms an added advantage.
    Experience with Scrum and other Agile processes
    Experience in Business Systems modelling and data retrieval
    Unix/Linux user skills.
    Working knowledge of Jira, Git/SVN, Jenkins
    Experience in the design and implementation of low-latency, high-availability, and performant applications
    Great communication and interpersonal skills
    Attention to detail

    Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address: jobs1@hcsafrica.com with Systems Planning Developer on the Subject line. Candidates MUST indicate their Current and Expected salaries.

    Apply via :

    jobs1@hcsafrica.com

  • Senior Technology Project Manager

    Senior Technology Project Manager

    Our client seeks to recruit a well experienced and results oriented Senior Technology project Manager 

    The senior project lead will be tasked with planning and taking responsibility for the overall programme objectives – providing  project management and direction to ensure overall success of programme portfolio by developing programme implementation plans including scope of individual initiatives, goals, scheduling and defined deliverables.

    Roles and Responsibilities

    Define programme success criteria, in collaboration with project sponsors and stakeholders.
    Effectively communicate programme expectations to team members and stakeholders in a timely and clear fashion.
    Estimate the resources and participants needed to achieve programme goals.
    Proactively manage full life-cycle of assigned Technology initiatives, including overall programme plan, scope, change control, risks, issues, impacts, and reporting through standardization and best practice programme implementation.
    Develop full-scale programme plans and associated communications documents.
    Collaborate to develop, and appropriately executes, a communication strategy, including stakeholder analysis, ongoing communications and adoption plans.
    Capture/analyze and draft information into meaningful MI reports for senior management, stakeholders, team reporting and presentation purposes – determine the frequency and content of status reports from the project team, analyze results, troubleshoot problem areas and deliver overall progress reports to senior management.
    Negotiate with department managers, when necessary, regarding the support of required personnel within the organization to ensure individual project continuity through completion.
    Act as the Business Change interface and escalation point for all programme issues/concerns/actions.
    Engage collaboratively with stakeholders to ensure appropriate prioritization of delivery.
    Ensure Programme and Project Governance is observed including adherence to defined operational acceptance procedures and testing/approval process.
    Ensure quality Assurance for Audit, Risk and Governance across all the projects in the Programme portfolio.
    Guide and govern suppliers for Programme related activities ensuring they understand and adopt Bank agreed standards and architectures along with adhering to policy and procedures.
    Work across all in-Country functions and act as an interface point between business and Technology
    Coach, mentor, motivate and supervise projects team members and influence them to take positive action and accountability for assigned work

    Minimum Knowledge & Skills

    Subject matter expert (SME) in all aspects of project management and applicable business functions
    Senior stakeholder management skills (Advanced)
    Excellent interpersonal, influencing and negotiation skills
    Skill in establishing and maintaining effective working relationships
    Excellent verbal and written communications skills
    Excellent presentation and facilitation skills
    Established strategic and critical analysis skills (Advanced)
    Knowledge of SDLC Principles and Practices (Advanced)
    Knowledge of programme and project management best practices (Advanced)
    Knowledge of banking and IT practices (Solid)
    Proficiency in Microsoft Office Suite and MS Project Server
    Minimum Competencies
    Deciding and initiating action
    Learning and researching
    Entrepreneurial and commercial thinking
    Relating and networking
    Adapting and responding to change
    Persuading and influencing
    Creating and innovating
    Strong written and oral communication skills

    Qualifications

    Bachelor’s degree or equivalent from an accredited institution, Masters preferred.
    Degree level education in an analytical subject would be beneficial
    PMP qualification or other Project Management certification
    Strong familiarity with project management software – MUST be able to demonstrate competency with MS Project 2010+. MS Project Server experience preferred.
    (8+) years’ experience and exposure to the Banking/ICT Industry
    (10+) years direct work experience in a project management capacity, including all aspects of process development and execution
    Able to display a thorough understanding of technology strategic issues in the financial services sector
    Good understanding of ITIL processes and associated concepts.
    Demonstrable communication and presentation experience;
    Must be able to work under pressure, take clear ownership of issues and projects and drive to ensure a successful closure for the customer, peers and stakeholders.
    Demonstrable experience in project financial management – budget preparation and managing to budget;
    Experience working within a Global or Regional role
    Familiarity with ITIL-style management procedures and mainstream project management styles a distinct advantage;
    Experience of financial services preferred.

    Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address: jobs1@hcsafrica.com with Senior Technology Project Manager on the Subject line. Candidates MUST indicate their Current and Expected salaries.

    Apply via :

    jobs1@hcsafrica.com

  • Cyber Security Manager

    Cyber Security Manager

    The jobholder will support the continuous improvement of the IT Security Incident Management Process and its initiation, and to brief all levels of executive management on security topics and to execute emergency responses during cyber-security breaches.

    Major Responsibilities:

    ·Serve as a senior-level technical resource for cyber security incident handling
    ·Mentor junior CSIRT(Cyber security Incident Response Team) team members
    ·Provide qualified guidance on and coordinate execution of identification, analysis, response and monitoring of cyber threat and vulnerabilities
     
    Incident Management and Monitoring
    ·Manage Security incidents. Assist in developing concepts for efficient and effective security response activities.
    ·Support the crisis management process
    ·Provide qualified guidance on SOC (Security Operations Centre) alerting conditions and necessary data sources
    Vulnerability Management
    ·Analyze and interpret results of vulnerability management activities using standard frameworks (CVSS-Common Vulnerability Scoring System)
    ·Research and investigate new and emerging vulnerabilities, to include Day events
    ·Monitor vulnerability remediation activities
    ·Integrate information from disparate sources and create tactical intelligence that is relevant to protecting the business.
    Threat Management
    ·Research and investigate new and emerging cyber threats and vulnerabilities through participation in external security communities.
    ·Generate timely technical cyber threat intelligence assessment reports to IT management and stakeholders.

    Basic Qualifications:

    ·Master’s degree in information assurance (or related field) with minimum 5 years’ experience or B.S in information assurance (or related field ) with minimum of 8 years’ experience
    ·Minimum 3 years’ experience on a computer security incident response team
    ·Experience with identifying, analyzing, and communicating cyber threat and vulnerability information
    ·Experience applying threat and vulnerability analyses models, examples include the LM Cyber Kill Chain, the Diamond Model of Intrusion Analysis, the Mitre ATT&CK Framework and the Common Vulnerability Scoring System (CVSS)

    Knowledge and Skills:

    ·Knowledge of common CSIRT technologies (ex., EDR , SIEM,)
    ·Knowledge of incident response in IaaS/PaaS environments (AWS, Azure)
    ·Exemplary verbal and written communication skills
    ·Demonstrated ability to think strategically and perform detailed, complex analysis and data interpretation
    ·Intercultural experience
    ·Proven project management experience
    ·Effective interpersonal skills, out-of-the-box thinking and ability to interface with all levels of staff
    ·Ability to work under pressure and deal with ambiguous situations
    ·Familiarity with enterprise risk management and how cyber threats and vulnerabilities integrate into ERM efforts
    ·Expertise of security concepts and best practices related to incident management, threat and vulnerability management

    Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address: jobs1@hcsafrica.com with Cyber Security Manager on the Subject line. Candidates MUST indicate their Current and Expected salaries.

    Apply via :

    jobs1@hcsafrica.com

  • Hospital Administrator

    Hospital Administrator

    Our client a leading outpatient health service provider in Eastern Kenya seeks to recruit a Hospital Administrator. S/He will be tasked with overseeing the day-to-day operations within the facility with the goal of providing highest quality services within the shortest time possible.

    The job holder will also be responsible for making certain the health facility provides world-class healthcare by ensuring efficiency in the day to day operations, and seamlessly coordination between the clinical & non-clinical teams within the hospital.

    Responsibilities & Duties:

    Ensure Hospital operations &workflow is carried out according the expected quality standards.
    Ensure positive relationships are maintained by both internal & external stakeholders
    Ensure the Hospital culture is natured & maintained by all staff
    Ensure induction and orientation of new staff into the organizations  Culture
    Ensure compliance of the hospital to both government and other statutory regulatory bodies, such as licenses
    Ensure legal documents, contractors, and other management documents are reviewed, and up to date
    Develop, review and update policies, procedures and programs related to the hospital’s operations & management
    Ensure Hospital sanitation, ambiance and cleanliness is maintained at all times
    Ensure Hospital security services are available 24hrs a day and responds to the needs of both staff and patients
    Ensure Hospital equipment, machinery and facilities are maintained, repaired, and replaced as per manufacturer/ supplier guidelines & recommendations.
    Ensure outsourcing of technical support in Maintenance and Repair services.
    Develop and maintain service contract agreements for all hospital machines and equipment
    Ensure availability of transport services (ambulances etc) within the hospital
    Ensure staff work schedules and reports are handed over according to expected standards.
    Work closely with the HR to facilitate in the recruitment of staff as per the hospital’s evolving requirements.
    Work with FM in the creation of budget and ensuring the budget is maintained with minimal variance
    Ensure staff observe the organizations procurement and store management policies.
    Ensure continuous learning and training of staff.
    Secretary of the Management committee, OSHA, special programs & projects
    Member of the disciplinary committee, staff grievance committee, IPC & quality committee
    Ensure all staff meetings are conducted as per hospital set standards
    Dispute resolution among staff

      Qualifications & Experience

    Bachelor’s degree in Healthcare Administration or related (essential).
    Clinical background training e.g. Nurse, RCO etc. is of added advantage
    At least 5 years ‘progressive work experiencein a management position, within a healthcare setting.
    Knowledge of medical terminology and hospital industry
    Critical thinker with strong conceptual and problem-solving skills.
    Great attention to detail with the ability to multi-task.
    Superb organizational, administrative and planning skills.
    Ability to work under pressure and react effectively to emergency situations.
    Ability to work independently and as part of a team.
    Excellent documentation, communication and IT skills.
    Passionate about clinical excellence.

    Applicants who meet the requirements stated above should send their detailed CVs and cover letter with a day – time Telephone number to the email address: jobs1@hcsafrica.com with Hospital Administrator on the Subject line. Candidates MUST indicate their Current & Expected salaries

    Apply via :

    jobs1@hcsafrica.com

  • Finance Manager

    Finance Manager

    Our client a leading outpatient health service provider in Eastern Kenya seeks to recruit a Finance Manager who will provide leadership and professional knowledge, skills and abilities in finance and accounting to ensure outstanding financial and accounting services to the company.

    Reports to: Managing Director

    Levels of Authority:

    Direct reports: Credit controller, Claims & billing, Accounts & bookkeeping, ICT
    Resource management
    Cashflow management
    Debt management
    Financial risk & compliance
    Financial systems
    Management information system
    Budget control

    Responsibilities & Duties:

    Overall management of finance, accounting and ICT in the company.
    Provide leadership & supervision of accounting, finance, and ICT staff
    Provide professional input for development and application of financial, accounting and ICT policies, procedures and guidelines in compliance with ISO quality systems standards
    Ensure appropriate financial and ICT control systems are established and maintained
    Ensure financial and ICT risks are identified, controlled, avoided, and reported if they occur
    Interpretation of financial statements and reports
    Sustain healthy company cash flow
    Provide effective leadership in credit & debt control management
    Work with MD/ CEO to formulate short to long-term financial strategies and plans
    Provide leadership for heads of department (HODs) to acquire skills in developing and managing annual departmental budgets.
    Develop budget follow-up timetable to ensure discipline of financial management by all budgeters
    Liaise with external auditors and consultants to ensure integrity of the hospital financial and ICT systems
    Develop good working relationships with: insurance companies, banks, auditors, KRA and other relevant institutions
    Produce regular, accurate & timely financial & ICT reports
    Presenting financial reports and information with clarity to investors and other stakeholders.
    Provide robust system for internal inventory & stock control and auditing
    Ensure well controlled & financial prudent procurement and inventory management system
    Ensure standard procurement practices are conducted within the hospital
    Ensure proper inventory and stock management in the facility
    Monitor and ensure prudent debt management for the organization
    Support HR in the recruitment of new accounts & finance staff.
    Ensure timely and accurate payroll processing
    Ensure timely payment of suppliers and other partners
    Ensure compliance with KRA, NHIF, NSSF, Medical Board and other state/ regulatory bodies
    People Management

    Create a culture of teamwork by empowering and enabling your team to enjoy working.
    Create an environment of employee happiness that achieves results through collaborative working.
    Provide professional advice to all HODs regarding budget development and control.
    Develop and sustain good working relationships with stakeholder e.g. Banks, Suppliers, investors etc

    Qualifications & Experience

    Bachelor of  Commerce (Finance option) or equivalent qualifications
    Masters in Finance/ accounting, or business management/ administration is of added advantage
    CPA(K)/ACCA holder
    CFA(I/II) Holder (added advantage)
    Management/Leadership certification
    5-years’ relevant work experience in accounts & finance in management within a reputable organization

    Skills & Competencies Required

    Accounting and numeracy skills
    Effective communication – verbal, written and PPT
    Accuracy and decision making
    Analytical
    Cash flow management skills
    Problem solving skills & initiative
    Leadership and emotional intelligence skills
    Resources management skills
    Learning & self-improvement
    Ability to work as part of a team
    Reliability to work under pressure to meet deadlines
    ICT savvy
    Decision making
    Report writing and presentation skills

    Expected Performance Standards

    Provide accurate & timely Finance and Accounting monthly reports by the 5th of every month
    Ensure accurate financial information is recorded on the  Hospital Management Information System (HMIS) at all times
    Ensure credit receivables days is kept within target of <90 days Provide monthly budgets & budget variance is kept below 5% Ensure 6 monthly external audits are performed Ensure adequate supplies are available in the hospital and all stocks are properly managed Ensure ICT systems are functional, updated and backed up at all times Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address: jobs1@hcsafrica.com with Finance Manager-Healthcare on the Subject line. Candidates MUST indicate their Current and Expected salaries.  Apply via : jobs1@hcsafrica.com

  • Human Resources Manager

    Human Resources Manager

    Our client a leading outpatient health service provider in Eastern Kenya, seeks to recruit a Human Resources Manager. He/she will be responsible for establishing HR function as the organization lifestyle; ensuring every head of department acquires basic HR leadership skills to promote employee engagement, assignment of work, resolving grievances and disputes as well as assigning work.

    The job holder will also be responsible for attracting & Keeping High performing staff, well trained Staff, High performance organization culture, Team collaboration & innovation.

    Reports To: Chief Executive Officer

    Levels of Authority: HR Assistant, Support HODs and Managers

    Responsibilities & Duties:

    Provides leadership in developing a functional organization structure
    Works with the organizations managers to develop & monitor performance management system for monitoring, assessment of employee results and performance improvement interventions.
    Advice & supervise Subject Matter Experts (SMEs) & managers to develop effective work plans & work schedules to ensure operational efficiency and reduced wastage
    Ensure employee mentoring, coaching and performance monitoring is practiced and recorded at a minimum quarterly basis by each of the SMEs & managers
    Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.
    Ensure development, correct interpretation and implementation of human resource policies and procedures.
    Monitor & evaluate staff absence, engagement, ailment/sick leaves and annual leave schedules.
    Provides human resource performance and talent management reports on regular periods as required by CEO/ Board.
    Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
    Work with SMEs & managers to ensure new staff members are oriented & inducted according to best practice.
    Maintains a competitive employee compensation and benefits system by carrying out frequent comparative surveys with selected comparators
    Overseeing implementation of an effective human resource management information system for:
    monitoring, tracking and evaluation employee activities
    Coordinate staff trainings & capacity development
    Maintains human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
    Works with SME to establish an effective system for handling grievances and resolving disputes.
    Guide in the development & implementation of HR & Talent Management Strategy
    Manage the Recruitment & retention of high performing, qualified staff members
    Develops, designs and implements recruiting strategies. Write, edits and works with advertising agencies on recruitment job announcements.
    Ensure all Staff roles and duties are aligned to the organization’s mission, goals & objectives
    Lead in the training, development and mentoring staff capable of sustaining the organization’s competitive advantage.

    Qualifications & Experience

    Bachelor degree in HR Management, Business Management or related field
    At least 7 years ‘progressive work experience in similar positions with related responsibilities, 3 years in a leadership role.
    Track record of recruiting high quality talent.
    Demonstrated experience of running a robust high performance management process/system and a reward program.
    Experience in driving Succession planning in key roles/ departments
    Good knowledge  of local labour regulations,  employment  laws and legal regulations
    Professional qualifications in HR Management-Member of a professional body with a valid practicing license.
    Knowledge and expertise in HRIS system.
    Good analytical skills.
    Strong organization  and time management  skills.
    Ability to handle sensitive issues of a confidential nature with tact and professionalism.
    Ability to collaborate with others to achieve agreed results and outcomes.
    Ability to work both independently and as an effective team member.

    Applicants who meet the requirements stated above should send their detailed CVs with a day – time Telephone number  to  the  email  address:  jobs1@hcsafrica.com   with  Human  Resources  Manager  on  the  Subject  line. Candidates MUST indicate their Current & Expected salaries

    Apply via :

    jobs1@hcsafrica.com

  • Production Manager

    Production Manager

    Our client, a food Processing company seeks to recruit a Production Manager. He/she will be responsible for implementing, auditing, assessing of quality systems.

    Main Accountabilities

    Quality

    Provide technical expertise relative to Hazard Analysis and Critical Control Points (HACCP), food safety, sensory and quality evaluations
    Track performance and monitor progress objectively weekly based on internal key indicators required by organization, regulatory agencies and customers
    Conduct monthly HACCP audits and assess HACCP program compliance by reviewing and analyzing weekly HACCP logs and management checklists to determine consistent fulfilment of required HACCP standard operating
    Supervise delivery and quality assurance of pest control, contract services and supplies

    Conduct local vendor audits

    Research and respond to all alleged food-borne incidents
    Monitor routine microbiological testing program
    Implement tools to promote internalization and standardization of quality, food safety and sanitation process
    Ensure compliance with customer specifications and quality standards (e.g. Food and Drug Administration (FDA), HACCP etc) and follow up with corrective actions if necessary
    Ensure kitchen exceeds customer and LHI standards
    Maintain and utilize quality system processes and procedures to impact customer quality
    Perform and document periodical and random checks on products and services to ensure quality standards are met.
    Analyze and reply to quality issues reported by customers
    Investigate all food safety incidences, food poisoning etc. and initiate appropriate action and reporting

    Quality Reporting

    Monitor and prepare reports for the quality management system
    Collect and monitor all quality documents (e.g. Chef Table, portion control, equipment handling, ramp-on time and safety performance)
    Keep manuals and documentation updated and implement new procedures and rules

    Leadership

    Ensure that the area of responsibility is properly organized, staffed and directed
    Guide, motivate and develop the subordinate employees within the Human Resources Policy
    Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
    Make the company’s values and management principles live in the department(s)
    Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations

    Knowledge, Skills and Experience

    Bachelor’s degree in Food Science Technology  or Diploma
    2+ years’ experience in food processing Industry
    At least 1 year experience in a supervisory capacity
    MUST have experience in the Food processing Industry.
    Excellent project management skills
    Proven track record of successfully training employees in productivity and safety
    Working knowledge of HACCP and GMP’s regulations
    Ability to coach and mentor employees on a one-on-one basis as well as a group
    Ability to use Microsoft Office and other software to analyze and report pertinent production information

    Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address: jobs1@hcsafrica.com with Production Manager on the Subject line. Candidates MUST indicate their Current and Expected salaries

    Apply via :

    jobs1@hcsafrica.com

  • Call Center Quality Analyst

    Call Center Quality Analyst

    Our client an outstanding contact center and Business Process Outsourcing (BPO) Company is looking to hire a well experienced Quality Analyst .The quality analyst is responsible of evaluating; monitoring and developing overall agent performance while ensuring quality of all customer support activities meet the client standards expectations within the assigned line of service.

    Roles and Responsibilities

    Perform continuous audits on both inbound and outbound calls, social media, chat and email responses
    Developing relevant service levels quality assessment guidelines
    Leading the scheduled calibration sessions with the Call Centre and Customer Engagement Agents and giving timely performance feedback impacting on service levels quality to the agents; and addressing the areas of improvement with the supervisors
    Conducting regular side by side call monitoring for the Call Centre and Customer Engagement Agents
    Constantly reviewing the training manual to maintain its relevance
    Assisting in training newly recruited Agents on product knowledge and expected service level standards; performing refresher trainings for company products or services including, new products / product extensions
    Coaching and training any poor and/or inconsistent performers on their areas of weaknesses;
    Evaluating Call Centre Agents preparedness by administering periodic short tests, marking them and giving feedback on performance.
    Providing periodic quality driven reports based on customer experience feedback and quality metrics highlighting performance gaps in relation to process, products, service delivery etc. and recommend ways of improvement.
    Participate in the frequent review of the call center policies and procedures as well as improvements in the service level standards and drive awareness and adherence by all customer service staff.

    Skills and qualifications

    Undergraduate degree in Business/Social Science related field
    Minimum of 5 years’ work experience in a similar role
    Previous experience in call center is mandatory
    Previous experience in leading teams will provide an added advantage
    Excellent demonstrable knowledge of Call Centre SOPs
    Excellent written and verbal communication skills
    Have good listening and analytical skills and ability to demonstrate critical thinking
    Ability to multitask and work under pressure
    Have good organization skills
    Independent mind with an assertive nature
    A team player with strong interpersonal skills and a positive attitude

    Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time telephone number to the email address: jobs1@hcsafrica.com With Call Center Quality Analyst on the Subject line. Candidates MUST indicate their Current & Expected Salaries.

    Apply via :

    jobs1@hcsafrica.com