Website: Website https://glovoapp.com/
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Account Manager – Longtail
THE JOURNEY Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews) Evaluate, follow up and build reports of your portfolio and KPIs periodically. Take actions to reach your goals and company OKRs Draw and execute plans, making your partners grow through promos…
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Lead I Live Operations Sub-Saharan Africa
YOUR MISSION We are looking for a Live Operations Lead to lead the Customer Service Operations in Morocco, Tunisia and Ivory Coast. Glovo Live Operations helps Clients, Glovers and Partners through different channels (chat, email and phone) to solve their issues and to ensure they have an excellent experience with Glovo. THE JOURNEY Be responsible…
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Associate Marketing Director – Africa (They/She/He)
YOUR MISSION As a Associate Director of Marketing & Growth Africa you will have the unique opportunity to lead the growth of our on-demand delivery platform in the Africa region, with the central aim of achieving leadership in all of its countries (Morocco, Tunisia, Nigeria, Kenya, Ivory Coast, Ghana and Uganda). We are looking for…
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Quality Coordinator for Customer Service
YOUR MISSION Impact: Quality Coordinator contributes to the success of the organization as a whole through Profitability (Managing Costs) and CX (Customer Satisfaction) control. Processes Optimization: ensuring the effective execution and enhancement of the cost affecting processes. KPIs: CPO (Cost per Order), Compensation CPO, CR, Process Adherence, CRC (Contact Resolution Center Adherence), Agent Compliance. Team…
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Glover Experience Analyst (They/She/He)
Join us as a Glover Specialist and become a key member of Glovo’s local operations team! We offer a challenging and dynamic environment with many opportunities for learning and development. THE JOURNEY Communication Strategy Ownership Develop and execute a comprehensive communication strategy, including creating engaging content, selecting appropriate channels, defining target audiences, and managing communication…
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Q Commerce Account Manager
YOUR MISSION At Glovo, we want to revolutionize the shopping experience of millions of people. Our goal is to give everyone easy access to anything in their cities; to reach this goal we need a 360, analytical and results driven person to develop the business of QCommerce. Currently, we are looking for a talented and…
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Operations Lead – Kenya
As an Operations Lead, you will be responsible for ensuring operational excellence in Kenya. You will lead the team and help them build a top-notch supply structure, owning the operational KPIs of 60 cities, engaging with and retaining couriers (or glovers, as we like to call them), coordinating projects across these geographic areas, while pushing…
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Partner Ads Associate SSA
What makes our ride unique? Our culture and strong values. We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do! We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations – we see them as a gift! We work with high intensity and have…
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Live Operations Manager Quality Coordinator – Kenya
YOUR MISSION We are looking for a Manager to lead the Customer Service operations in SSA Sub-Saharan Africa. Glovo Customer Service helps Clients, Glovers and Partners through different channels (chat, email and phone) to solve their issues and to ensure they have an excellent experience with Glovo. THE JOURNEY Be responsible for the effective operation…
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Live Operations Manager Quality Coordinator – Kenya
YOUR MISSION We are looking for a Manager to lead the Customer Service operations in SSA Sub-Saharan Africa. Glovo Customer Service helps Clients, Glovers and Partners through different channels (chat, email and phone) to solve their issues and to ensure they have an excellent experience with Glovo. THE JOURNEY Be responsible for the effective operation…