Jobs Kenya

Website: Website https://flare.co.ke/

  • Emergency Dispatcher

    Emergency Dispatcher

    What you’ll be doing:

    Be a part of our team of world-class Emergency Response Operators (hERO) that run our 24/7 dispatch centre
    Respond to all emergency calls; quickly evaluate the situation and take appropriate action.
    Use the information collected from the caller and send it to the first responder response team.
    Provide essential medical instructions to callers and patients in emergencies until the emergency responders and/or ambulance provider arrive on the scene.
    Monitor and maintain the location of various first-response vehicles using a tech platform.
    Coordinate the admission of patients to the hospital by informing the hospital of the patient’s state and confirming bed availability.
    Enter all data into the Flare platform, and document and report on each call and case handled by keeping a log of all calls received, relevant call information like medical history and any care provided.
    Summarize results monthly in a report to management highlighting trends, any issues and suggestions for improvement.
    Operate various communication equipment and technologies, including computers, radio calls, mobile/ landline phone systems and web platforms and tools.
    Perform other duties as required, including as you identify to improve the entire process. This may include data management and entry of ambulance and hospital data, relationship management with ambulance providers and hospitals and additional skills training.
    Identify and develop new protocols as needed in addition to providing real-time feedback and communication post dispatches around existing protocols to further improve upon them.

    Basic requirements for the role:

    The ability to remain calm under pressure
    Extremely strong oral and written communication skills
    Exceptional active listening skills
    The ability to stay focused yet be able to juggle many ongoing tasks
    Excellent customer service skills
    Computer savviness
    Ability to blind type at a speed of at least 35 wpm
    Preference is given to medical professionals, including nursing, midwives, paramedicine, EMTs, social workers, and psychologists

    Apply via :

    jobs.workable.com

  • Credit Controller

    Credit Controller

    Who you are: 
    You will be the first point of contact for all clients with outstanding Invoices. You are an excellent communicator and an even better negotiator. You embrace new technology and are passionate about process improvement. You are an empath, with an ability to make clients feel like you’re working for them versus just a business transaction. You are looking for an opportunity to bring your best to work every day, grow your career in new and diverse ways, and contribute in a meaningful way.
    What you’ll be doing:

    Review the company debtor list and contact customers informing them of their overdue bills.
    Advising customers on their payment options and suggesting methods of payment.
    Negotiate effective repayment plans and follow-up with clients on overdue accounts.
    Meet daily, weekly and monthly targets for different metrics including Promises to Pay (PTP) booked, PTPs upheld (Payments received), calls attempted and completed, etc.
    Resolving queries both internally and externally around outstanding invoices.
    Maintaining contact with clients to ensure invoices are clear for payment.
    Research and implement effective collection techniques.
    Run monthly reports with the Accounting and Finance team to clean up Aged Receivables and capture performance results of the collection’s team.
    Respond to client collections queries in a timely and professional manner.
    Liaising with clients, as well as internal personnel including Sales and Accounting teams.

    Requirements
    Basic requirements for the role:

    1-2 Years of work experience in an outbound debt collections environment.
    Excellent verbal and written skills.
    Understanding / working knowledge of a collections system is advantageous.
    Excellent communicator with demonstrated negotiation skills.
    Entrepreneurial spirit and can-do attitude.

    Things that will make you stand out:

    Experience in fast-growing start-ups and setting up systems from scratch or improving new systems

    Apply via :

    apply.workable.com

  • Senior Customer Success Manager/Director with Marketing Experience

    Senior Customer Success Manager/Director with Marketing Experience

    The role
    We are looking for a seasoned/experienced or executive level Customer Success specialist to help shape and lead our Member Success strategy. From reviewing customer communications and traction to defining and coaching the team on brand voice and the appropriate comms and systems to deploy it, to working with the team to deploy strategies in client retention, client engagement and revenue growth. Responsibilities include:

    Establish clear client retention goals
    Create milestones for the clients and employees to work toward
    Assist customers with setting up and navigating our products
    Promote the value of the product and help the team effectively communicate with customers
    Upsell and train others on upselling services and products with the brand image
    Promote value through customer experience
    Assist in creating training courses, protocols and educational materials
    Review customer complaints and concerns and seek to improve the customer experience
    Work seamlessly between marketing, sales and product management teams to promote the customer experience and ensure consistent client satisfaction, subscription renewals, and product offering relevance and quality.

    This role has a lot of growth potential, whether in the direction of Customer Success/Member Success Director, Sales, or Member Engagement, so we are looking for a seasoned professional with significant experience leading accounts, driving revenues and retention, and leading projects and teams in the Customer Support, Member Success, Customer Engagement, Account Ownership or Account Management, or other relevant roles.

    Requirements

    Proven work experience as a Customer Success Manager or similar role
    Experience crafting marketing messaging or working with Marketing and Sales professionals
    Experience working with brand image and promoting value through customer experience
    Exceptional ability to communicate and foster positive business relationships
    Technical skills required, familiarity with CRMs, data tools, and ability to learn tech/software quickly
    Accountability, clear data-driven communication and personal organization are essential
    Experience in managing a diverse group and training external employee teams according to company standards
    A communications or marketing degree is preferred

    Apply via :

    www.linkedin.com

  • Client Relations Manager Senior Customer Success Manager/Director with Marketing Experience

    Client Relations Manager Senior Customer Success Manager/Director with Marketing Experience

    The role
    We are looking for a seasoned/experienced Client Relationships Manager to own key client accounts, engage clients, and build long-term relationships. This is a strategic role with lots of growth potential in the company as it is intricately involved with key client relationships, Sales, Growth, Product development, and Customer Success.

    Build and nurture positive long-term relationships with prospective customers
    Work closely with key clients to understand needs, promote value, and develop products or services
    Promote value through customer feedback and experience
    Create plans to address clients’ business needs
    Schedule regular meetings and points of engagement with customers
    Set sales and revenue targets and work diligently to meet them; help sales team up-sell or cross-sell services and products; assisting with generating new business; identifying opportunities for greater profits
    Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs through products, services or engagement

    Requirements

    Must have significant and notable (min of 6 years at large corporate or growth company) experience leading accounts, building client relationships, driving revenues and retention, and leading projects and teams within a Customer Support, Member Success, Customer Engagement, Sales, Account Ownership or Account Management, or other relevant role.
    Proven experience as a Client Relations Manager, Account Manager, Account Owner, Account Director, or Relationships Manager
    Proven track record of meeting and exceeding targets
    Background in customer service; industry knowledge is a plus
    BSc/BA in Business Administration, Marketing or a related field
    Experience tracking relevant KPIs (e.g. customer satisfaction)
    Technical skills required, familiarity with CRMs (e.g., Salesforce, Pipedrive, etc.), data tools, and ability to learn tech/software quickly
    A customer-oriented attitude
    Excellent communication and negotiation skills
    Problem-solving aptitude
    Strong business minded professional that understands the importance of profitability while focusing on building large life-time values with customers
    Ability to work well with a team

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Scrum Master & Project Manager

    Scrum Master & Project Manager

    The role
    We are looking for an experienced SCRUM master to join us in our Nairobi office – to deploy and manage SCRUM practices throughout our product and ops teams. The scrum master’s responsibilities include ensuring that their team follows scrum framework values and agile practices, mentoring and motivating the team to improve processes, facilitating meetings and decision-making processes, and eliminating team impediments.
    You should have a firm grasp of agile practices and the ability to effectively manage and mentor teams. Excellent interpersonal, project management, and problem-solving skills alongside SCRUM & leadership experience are required for this role.
    This role has a lot of growth potential within the company as it interacts with many core teams and initiatives. Initial responsibilities include:

    Using agile methodology values, principles, and practices to plan, manage, and deliver solutions.
    Training, mentoring, and supporting teams to follow agile values, principles, and practices.
    Determining and managing tasks, issues, risks, and action items.
    Scheduling and facilitating scrum events, meetings, and decision-making processes.
    Ensuring the proper use of collaborative processes and removing impediments.
    Monitoring progress and performance and helping teams to make improvements.
    Planning and organizing demos.
    Tracking project processes, deliverables, and financials.
    Preparing and presenting status reports to stakeholders.

    Requirements

    Certified scrum master.
    4+ years of experience as a scrum master or in a similar role.
    Working knowledge of agile methodology, techniques, and frameworks, such as Scrum or Kanban, to deliver solutions.
    Leadership and management experience.
    Excellent people and project management skills.
    Strong communication and presentation skills.
    Strong analytical and problem-solving skills.
    Must be available to work from our Nairobi office.

    Apply via :

    apply.workable.com

  • Sr. Backend & Database Developer/Engineer

    Sr. Backend & Database Developer/Engineer

    Description
    Flare is a real-time platform that brings together the fragmented ecosystem of emergency responders in emerging markets. We use real-time and managed data to coordinate emergency response to save lives. Described as the the 911 of the future, by Fast company, Flare uses modern technologies to save lives and make peace-of-mind accessible to billions of people living without access to emergency support.
    A database-centric backend is at the core of the success and functionality of our platform – and we’re looking to grow the backend team with additional senior/experienced developers, fluent in database best practices, real-time big data management, system scalability, and, of course, writing quality production-ready code.
    Requirements

    6+ years of relevant industry experience
    Experience designing, building, scaling and maintaining core backend software components and services
    Strong data architecture expertise with the ability to implement secure and performant relational databases (deep knowledge of PosgreSQL is particularly desirable)
    Excellent SQL and analytical skills
    Experience with GraphQL, Node.js (JavaScript/Typescript) and Amazon Web Services
    Ability to solve complex design, scaling, latency, and performance problems in high-throughput, low-latency systems
    Experience with production distributed systems, web applications and integrations with third-party APIs
    Proven track record building highly available and highly scalable systems
    Self-starter attitude and the ability to execute new ideas with autonomy
    Amazing communication and collaboration skills, team-oriented work style

    Apply via :

    apply.workable.com

  • Mobile QA Engineer

    Mobile QA Engineer

    Description
    Flare is a fast-growing tech startup building next-gen emergency response for the future. Our 24-hour rescue.co Dispatch Centre provides life-saving services throughout Kenya and our platform powers emergency response for SOS and EMS applications.
    Over the last four years, we’ve built and deployed a lifesaving platform that has reduced response times by more than 80% and saved thousands of lives from previously impossible situations. We are growing and looking for passionate, hardworking, and effective team members to join our team of passionate and highly-skilled product, dev & engineering professionals.
    The team: We are 30+ business & ops specialists, software engineers, and emergency dispatchers based in Nairobi and operating throughout Kenya. We are a goal-driven and results-oriented team focused on the continuous improvement of our technologies and dispatch operations. We value agility, grit, and innovation.
    Requirements

    Minimum 4 years experience in QA
    Proficiency with QA/testing automation
    Experience working in agile teams; deep understanding of the product development process
    Proficiency in juggling multiple work streams, complex problems, and agile timelines
    Experience working with users, collecting feedback, user research, or product management are a huge plus

    Apply via :

    apply.workable.com

  • QA Engineer

    QA Engineer

    Description
    Flare is a fast-growing tech startup building next-gen emergency response for the future. Our 24-hour rescue.co Dispatch Centre provides life-saving services throughout Kenya and our platform powers emergency response for SOS and EMS applications.
    Over the last four years, we’ve built and deployed a lifesaving platform that has reduced response times by more than 80% and saved thousands of lives from previously impossible situations. We are growing and looking for passionate, hardworking, and effective team members to join our team of passionate and highly-skilled product, dev & engineering professionals.
    The team: We are 30+ business & ops specialists, software engineers, and emergency dispatchers based in Nairobi and operating throughout Kenya. We are a goal-driven and results-oriented team focused on the continuous improvement of our technologies and dispatch operations. We value agility, grit, and innovation.
    Requirements

    Minimum 4 years experience in QA
    Proficiency with QA/testing automation
    Experience working in agile teams; deep understanding of the product development process
    Proficiency in juggling multiple work streams, complex problems, and agile timelines
    Experience working with users, collecting feedback, user research, or product management are a huge plus

    Benefits

    Lean and agile team of highly-skilled and experienced global tech talent
    Mission-driven team & work; chance to work on live and action-packed lifesaving platform
    Full-time position with great benefits
    Fun work environment and inspiring user base

    Apply via :

    apply.workable.com

  • EMS Expansion Manager

    EMS Expansion Manager

    Who you are:
    You are an incredibly social person who loves to build relationships. You wake up everyday with a plan, and are inspired by the work that we do to improve emergency services and care. Within a few weeks at a new job, you’ve networked your way through the team, and become known as a friendly face throughout our EMS network. While you can work in an office setting, you thrive in the field. Troubleshooting and problem-solving comes naturally to you. You are looking for an opportunity to bring your best to work every day, grow your career in new and diverse ways, and contribute in a meaningful way.
    What you’ll be doing:

    Building relationships with our EMS community (building strong relationships with ambulance crews, medical personnel, and administrative teams) and other private and public sector partners like hospitals, County governments, and NGOs.
    Coordinating trips to different parts of the country and being in the field for multiple weeks at a time.
    Pitching the Flare platform and the amazing work we do to prospective EMS partners.
    Assessing ambulance partners to determine the services that they can provide.
    Responding to EMS partnership inquiries.
    Engaging the EMS community and helping to build a sense of community.
    Working with our dispatch team to resolve incidents, coach teams and maintain high quality response.
    Sharing all information, findings, and EMS partner data back with the broader team and updating the customer relationship management (CRM) platform.
    Operate various communication equipment and technologies including computers, radio calls, mobile/ landline phone systems, and web platforms and tools.
    Coaching/training the teams on platform protocols for quality response.
    Participate and make presentations in conferences, working meetings, round-table discussions, etc.

    Basic requirements for the role:

    The ability to build and develop relationships
    Flexibility and passion for travel, this job requires you to travel, and is based in the field throughout Kenya.
    Extremely strong communication skills
    Excellent listening and critical thinking skills, and a passion for understanding people and teams
    Computer/digital savviness and comfort with new technologies

    Things that will make you stand out:

    Experience in emergency medicine and services (paramedic, nurse, midwife, doctor)
    Experience working in the field and traveling throughout Kenya
    Experience in sales or marketing
    Experience in project coordination and project management

    What we offer:

    A highly collaborative team environment that will support your professional and personal growth.
    Healthcare cover.
    Work alongside great talent.
    A culture of learning and innovation.
    Opportunities for career growth and training.
    Interaction with industry leaders and forward-thinking people.
    A chance to make a social difference.
    Overall fun company.

    Use the button below to submit your application. Please include the following: 

    Apply via :

    flare-1.breezy.hr

  • Dispatch hERO

    Dispatch hERO

    What you’ll be doing:

    Be a part of our team of world-class Emergency Response Operators (hERO) that run our 24/7 dispatch center
    Respond to all emergency calls; quickly evaluate the situation and take appropriate action.
    Use the information collected from the caller and send it to the first responder response team.
    Provide essential medical instructions to callers and patients in emergency situations until the emergency responders and/or ambulance providers arrive on the scene.
    Monitor and maintain the location of various first response vehicles using a tech platform.
    Coordinate for the admission of patients to the hospital by informing the hospital of the state of the patient and confirming bed availability.
    Enter all data into the Flare platform and document and report on each call and case handled by keeping a log of all calls received, relevant call information like medical history, and any care provided.
    Summarize results on a monthly basis in a report to management highlighting trends, any issues, and suggestions for improvement.
    Operate various communication equipment and technologies including computers, radio calls, mobile/ landline phone systems, and web platforms and tools.
    Perform other duties as required which may include and as you identify to improve the entire process. This may include data management and entry of ambulance and hospital data, relationship management with ambulance providers and hospitals, and additional skills training.
    Identify and develop new protocols as needed in addition to providing real-time feedback and communication post dispatches around existing protocols to further improve upon them.

    Basic requirements for the role:

    The ability to remain calm under pressure
    Extremely strong oral and written communication skills
    Exceptional active listening skills
    The ability to stay focused yet be able to juggle many ongoing tasks
    Excellent customer service skills
    Computer savviness
    Ability to blind type at a speed of at least 35 wpm

    Things that will make you stand out:

    Experience in emergency medicine ( paramedic, nurse, doctor), critical care / ICU nurse, mental health or palliative care
    Experience in fire fighting or security response
    Experience in aeromedical evacuations and coordination
    Active certification in BLS and ACLS

    To Apply: Use the button below to submit your application. Please include the following:

    Apply via :

    flare-1.breezy.hr