Jobs Kenya

Website: Website https://careers.accor.com/global/en

  • Linen Keeper

    Linen Keeper

    Job Description
    Linen Keeper

    Do you take pride in ensuring that high standards of cleanliness and guest comfort are delivered? We are looking for people who have the passion and willingness to actively contribute to the finished product.

    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:
    Reporting to the Executive Housekeeper or her designate. Responsibilities and essential job functions include but are not limited to the following

    Ensure the highest levels of guest service through the application of all Fairmont Standard Operating Policies and Procedures
    To make sure all soiled linen is regularly emptied from the pantry and returned to the linen room
    To stock up all pantries with clean linen according to par-stock
    To assist the linen room as required with daily tasks
    To report immediately any Lost and Found article(s) to the Royal Service office
    To clean all walls lights/ceiling lights as required
    To assist with the removal of guestroom curtains for cleaning
    To conduct deep cleaning tasks as assigned (eg. Spot carpet cleaning, shower head de-scaling, etc)
    To keep Housekeeping Office, floor pantries and storerooms clean & tidy at all times
    To report anything which could be classed as a Health and Safety hazard
    Assist in on job training of new housemen as and when required
    To comply with any reasonable request by the Supervisor and Hotel Management
    Consistently offers professional, engaging and friendly service

    Qualifications
    Your experience and skills include:

    Excellent communication and organizational skills
    Proficient in Microsoft Excel
    Strong interpersonal and problem solving abilities
    Highly responsible & reliable
    Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
    Ability to work well under pressure in a fast paced environment
    Ability to focus attention on guest needs, remaining calm and courteous at all times

    Apply via :

    jobs.smartrecruiters.com

  • Cluster Pastry Chef

    Cluster Pastry Chef

    Job Description

    Cluster Pastry Chef

    Your leadership as Cluster Pastry Chef will ensure the preparation and production of desserts, breads, and pastries. The cluster pastry chef will create, develop, and test new recipes and baking techniques while maintaining kitchen equipment, and using tools to create beautiful, elaborate desserts at the Norfolk and Mara Safari Club.  

    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies and the opportunity to earn qualifications while you work
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:

    Reporting to the Cluster Executive Chef, responsibilities and essential job functions include but are not limited to the following: 

    Assist the team with training, coaching & modernizing our current dessert & bakery offering.
    Manage the pastry and bakery functions of the kitchen, including menu development, inventory, purchasing and cost control.
    Responsible for the day-to-day pastry operations.
    Support, lead & motivate all pastry & kitchen team.
    Innovate and create new features within the pastry departments.
    Create displays, showpieces and seasonal attractions.
    Responsible for managing the ordering of supplies and ensuring all the necessary ingredients are in the kitchen.
    Responsible for preparing the budget for the pastry kitchen section.
    Decorate pastries and desserts using different types of icings, toppings etc. and ensure the food presentation will be beautiful and exciting.
    Supervise and coordinate all pastry and dessert preparation and presentation.
    Responsible for determining how food should be presented and creating decorative food displays.
    Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to Cluster Executive Chef immediately.
    Able to recognize superior quality products, presentations and flavours.
    In conjunction with the Chief Steward, maintain the chine, glassware and silver inventories.
    Ensure that the Culinary managers utilize progressive corrective actions to correct, supervise and coach colleagues who need improved performance.
    Strive to achieve monthly labour and food cost budget.
    Minimize wastage/spoilage in all kitchen areas.
    Strive to ensure that projects are completed by assigned deadlines.
    Conduct spot checks of hotel suppliers and other companies that would like to supply the hotel.
    Conduct meetings with food suppliers, review products, prices, quality, delivery etc.

    Qualifications

    Your experience and skills include:

    Minimum 3 years’ experience as a Pastry Chef in a 5-star luxury property
    Great and proven leadership skills
    Fine Dining and Banqueting experiences in a 5-star luxury property is a must
    Have a strong working knowledge of different types of pastry, dessert, cake decorating
    Ability to create great guest experiences with a beautiful, vast and extensive space
    Experience working in Europe or Asia is an asset
    Proven track record of cost control including food, equipment, labour and wastage to meet the food quality goals and the hotel’s financial goals.
    Enthusiastic and with an outgoing personality who is very guest-driven
    Demonstrate a real passion for menu planning leadership
    Strong understanding of HACCP
    Accreditation from a recognized Culinary School

    Apply via :

    jobs.smartrecruiters.com

  • Linen Keeper

    Linen Keeper

    Job Description
    Linen Keeper

    Do you take pride in ensuring that high standards of cleanliness and guest comfort are delivered? We are looking for people who have the passion and willingness to actively contribute to the finished product.

    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:

    Reporting to the Executive Housekeeper or her designate. Responsibilities and essential job functions include but are not limited to the following

    Ensure the highest levels of guest service through the application of all Fairmont Standard Operating Policies and Procedures
    To make sure all soiled linen is regularly emptied from the pantry and returned to the linen room
    To stock up all pantries with clean linen according to par-stock
    To assist the linen room as required with daily tasks
    To report immediately any Lost and Found article(s) to the Royal Service office
    To clean all walls lights/ceiling lights as required
    To assist with the removal of guestroom curtains for cleaning
    To conduct deep cleaning tasks as assigned (eg. Spot carpet cleaning, shower head de-scaling, etc)
    To keep Housekeeping Office, floor pantries and storerooms clean & tidy at all times
    To report anything which could be classed as a Health and Safety hazard
    Assist in on job training of new housemen as and when required
    To comply with any reasonable request by the Supervisor and Hotel Management
    Consistently offers professional, engaging and friendly service

    Qualifications
    Your experience and skills include:

    Excellent communication and organizational skills
    Proficient in Microsoft Excel
    Strong interpersonal and problem solving abilities
    Highly responsible & reliable
    Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
    Ability to work well under pressure in a fast paced environment
    Ability to focus attention on guest needs, remaining calm and courteous at all times

    Apply via :

    jobs.smartrecruiters.com

  • EN – Reservation Agent

    EN – Reservation Agent

    Job Description

    Reservations Agent

    You are the beginning of an exceptional guest experience. As a Reservations Agent, you will be responsible for handling all incoming telephone calls and emails as well as administering bookings in our busy and exciting hotel environment. 

    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:

    Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following: 

    Answer all calls promptly and in a courteous and efficient manner. Ensure that all relevant information is obtained.
    Assist in the optimisation of hotel occupancy & average room rates by ensuring all reservations are accurately actioned within the same working day.
    Process and input transient, FIT and corporate reservations following hotel reservations policy. Handle enquiries for group bookings (business & leisure) via email or phone. 
     Ensure that all details are updated in a timely manner for group bookings (chasing of options, contracts, rooming lists, proforma invoices, prepayment etc.)
     Respect and apply the hotel’s pricing policy and implement the Revenue Management policy.
    To be fully aware of the hotel bedroom types, hotel facilities and its location including transport links
    To be up to date with restricted dates, special offers and promotions
    Complete checks for duplicate bookings and take necessary action
    Handles and resolve all customers’ complaints in an efficient manner
    Ensure all outward correspondence complies with company procedures and any unusual correspondence is flagged to the Reservations Manager.
    Ensure that any requests are passed on to the relevant department for action
    Offer and explain “ALL” Loyalty Programme to customers.
    Maintain a positive selling approach to maximise yield in both occupancy and rates.
    Any other duties assigned from time to time by the Department Manager/Supervisor

    Qualifications

    Your experience and skills include:

    Previous experience within luxury hotels or a similar role
    Excellent communication, presentation and interpersonal skills 
    Good team player
    Good organisational skills.
    Fluent in English – spoken & written.
    Computer literacy in Microsoft programs (Outlook, teams), Opera and Microsoft Office applications
    Proven track record of surprising and delighting guests to provide exceptional service
    Ability to communicate clearly and efficiently in English, both verbal and written.

    Apply via :

    careers.accor.com

  • Cluster Pastry Chef

    Cluster Pastry Chef

    Job Description

    Cluster Pastry Chef

    Your leadership as Cluster Pastry Chef will ensure the preparation and production of desserts, breads, and pastries. The cluster pastry chef will create, develop, and test new recipes and baking techniques while maintaining kitchen equipment, and using tools to create beautiful, elaborate desserts at the Norfolk and Mara Safari Club.  

    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies and the opportunity to earn qualifications while you work
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:

    Reporting to the Cluster Executive Chef, responsibilities and essential job functions include but are not limited to the following: 

    Assist the team with training, coaching & modernizing our current dessert & bakery offering.
    Manage the pastry and bakery functions of the kitchen, including menu development, inventory, purchasing and cost control.
    Responsible for the day-to-day pastry operations.
    Support, lead & motivate all pastry & kitchen team.
    Innovate and create new features within the pastry departments.
    Create displays, showpieces and seasonal attractions.
    Responsible for managing the ordering of supplies and ensuring all the necessary ingredients are in the kitchen.
    Responsible for preparing the budget for the pastry kitchen section.
    Decorate pastries and desserts using different types of icings, toppings etc. and ensure the food presentation will be beautiful and exciting.
    Supervise and coordinate all pastry and dessert preparation and presentation.
    Responsible for determining how food should be presented and creating decorative food displays.
    Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to Cluster Executive Chef immediately.
    Able to recognize superior quality products, presentations and flavours.
    In conjunction with the Chief Steward, maintain the chine, glassware and silver inventories.
    Ensure that the Culinary managers utilize progressive corrective actions to correct, supervise and coach colleagues who need improved performance.
    Strive to achieve monthly labour and food cost budget.
    Minimize wastage/spoilage in all kitchen areas.
    Strive to ensure that projects are completed by assigned deadlines.
    Conduct spot checks of hotel suppliers and other companies that would like to supply the hotel.
    Conduct meetings with food suppliers, review products, prices, quality, delivery etc.

    Qualifications

    Your experience and skills include:

    Minimum 3 years’ experience as a Pastry Chef in a 5-star luxury property
    Great and proven leadership skills
    Fine Dining and Banqueting experiences in a 5-star luxury property is a must
    Have a strong working knowledge of different types of pastry, dessert, cake decorating
    Ability to create great guest experiences with a beautiful, vast and extensive space
    Experience working in Europe or Asia is an asset
    Proven track record of cost control including food, equipment, labour and wastage to meet the food quality goals and the hotel’s financial goals.
    Enthusiastic and with an outgoing personality who is very guest-driven
    Demonstrate a real passion for menu planning leadership
    Strong understanding of HACCP
    Accreditation from a recognized Culinary School

    Apply via :

    jobs.smartrecruiters.com

  • Linen Keeper

    Linen Keeper

    Job Description
    Linen Keeper

    Do you take pride in ensuring that high standards of cleanliness and guest comfort are delivered? We are looking for people who have the passion and willingness to actively contribute to the finished product.

    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:

    Reporting to the Executive Housekeeper or her designate. Responsibilities and essential job functions include but are not limited to the following

    Ensure the highest levels of guest service through the application of all Fairmont Standard Operating Policies and Procedures
    To make sure all soiled linen is regularly emptied from the pantry and returned to the linen room
    To stock up all pantries with clean linen according to par-stock
    To assist the linen room as required with daily tasks
    To report immediately any Lost and Found article(s) to the Royal Service office
    To clean all walls lights/ceiling lights as required
    To assist with the removal of guestroom curtains for cleaning
    To conduct deep cleaning tasks as assigned (eg. Spot carpet cleaning, shower head de-scaling, etc)
    To keep Housekeeping Office, floor pantries and storerooms clean & tidy at all times
    To report anything which could be classed as a Health and Safety hazard
    Assist in on job training of new housemen as and when required
    To comply with any reasonable request by the Supervisor and Hotel Management
    Consistently offers professional, engaging and friendly service

    Qualifications
    Your experience and skills include:

    Excellent communication and organizational skills
    Proficient in Microsoft Excel
    Strong interpersonal and problem solving abilities
    Highly responsible & reliable
    Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
    Ability to work well under pressure in a fast paced environment
    Ability to focus attention on guest needs, remaining calm and courteous at all times

    Apply via :

    jobs.smartrecruiters.com

  • EN – Reservation Agent

    EN – Reservation Agent

    Job Description

    Reservations Agent

    You are the beginning of an exceptional guest experience. As a Reservations Agent, you will be responsible for handling all incoming telephone calls and emails as well as administering bookings in our busy and exciting hotel environment. 

    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:

    Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following: 

    Answer all calls promptly and in a courteous and efficient manner. Ensure that all relevant information is obtained.
    Assist in the optimisation of hotel occupancy & average room rates by ensuring all reservations are accurately actioned within the same working day.
    Process and input transient, FIT and corporate reservations following hotel reservations policy. Handle enquiries for group bookings (business & leisure) via email or phone. 
     Ensure that all details are updated in a timely manner for group bookings (chasing of options, contracts, rooming lists, proforma invoices, prepayment etc.)
     Respect and apply the hotel’s pricing policy and implement the Revenue Management policy.
    To be fully aware of the hotel bedroom types, hotel facilities and its location including transport links
    To be up to date with restricted dates, special offers and promotions
    Complete checks for duplicate bookings and take necessary action
    Handles and resolve all customers’ complaints in an efficient manner
    Ensure all outward correspondence complies with company procedures and any unusual correspondence is flagged to the Reservations Manager.
    Ensure that any requests are passed on to the relevant department for action
    Offer and explain “ALL” Loyalty Programme to customers.
    Maintain a positive selling approach to maximise yield in both occupancy and rates.
    Any other duties assigned from time to time by the Department Manager/Supervisor

    Qualifications

    Your experience and skills include:

    Previous experience within luxury hotels or a similar role
    Excellent communication, presentation and interpersonal skills 
    Good team player
    Good organisational skills.
    Fluent in English – spoken & written.
    Computer literacy in Microsoft programs (Outlook, teams), Opera and Microsoft Office applications
    Proven track record of surprising and delighting guests to provide exceptional service
    Ability to communicate clearly and efficiently in English, both verbal and written.

    Apply via :

    careers.accor.com

  • Bartender

    Bartender

    What is in it for you?

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:

    Mix drinks and control the beverage stock as per guidelines
    Have full knowledge of the beverage menus being offered at the outlets
    Consistently offer professional, friendly and engaging service
    Assist guests regarding menu items in an informative and helpful way
    Manages the stocks and setup for the bar in line with brand standards

    Your Experience And Skills Include: 

    Previous bartending experience required
    Diploma or Degree in Food & Beverage or related field
    Excellent communication and organizational skills
    Ability to focus attention on guest needs, remaining calm and courteous at all time
    Strong interpersonal and problem-solving abilities
    Highly responsible & reliable
    Ability to work well in a fast-paced environment
    Ability to work cohesively as part of a team

    Apply via :

    careers.accor.com