What We Offer: You will be part of a talented, passionate team that is determined to make a positive impact on the lives of the mobile generation throughout the developing world.
You will join a team with unmatched experience in financial technology and emerging markets. Since our launch in April 2015, we’ve disbursed hundreds of thousands of loans.
Our success has led to investments from Silicon Valley’s leading VCs.
Responsibilities
Reporting to the Servicing & Collections Manager, you are part of a team that interacts with current borrowers, ensuring they understand their loan terms, are paying on time, and are receiving excellent customer service.
Communication with borrowers is primarily done through in-app chat, SMS, e-mails and phone calls.
Day-to-day duties include:
Proactively reaching out to borrowers who have missed a payment
Explaining loan terms to borrowers and ensuring they understand payment schedules and fees
Contacting a target list of delinquent borrowers every day
Identifying trends in loan delinquency and default and giving feedback to the servicing & collections manager
Able to look for alternative points of contact of delinquent customers that cannot be reached on primary contact provided
Communicating over the phone with late borrowers in a polite but firm manner
Taking brief notes of each call conversation
Managing your contact list and making sure to call back any unresponsive borrowers
Following up on each borrower with regards to repayment promises
Meeting daily, weekly and monthly loan repayment targets
Following clear guidelines on customer/borrower handling
Assisting to analyze the effectiveness of calling and messaging campaigns
Qualifications & Skills
Business/Commerce/Finance Degree/Diploma or other higher education qualification
At Least 1-year Previous Loan Servicing/ debt collection experience is desired
Experience in debt collection for a digital and/or mobile centric product is an added advantage
Analytical skills, especially good Excel skills
Highly entrepreneurial, comfortable with start-ups, ambiguity and taking initiative
Excellent collaborator and team player
Website: Website https://branch.co/
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Collections Associate
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Customer Solutions Associate
Job Overview
You will be responsible for providing an inspiring and delightful experience for our customers.
ResponsibilitiesDelivering efficient and friendly responses to customer inquiries and build our brand via our text-based chat platform
Responding to customer inquiries via Social Media platforms like Facebook, Twitter, Instagram & Google Play
Escalating customer feedback and IT issues to help improve our productQualifications
Higher Education Qualifications in Business/Client Service/Customer Service/Marketing
Passionate about customer service
Highly entrepreneurial – comfortable with ambiguity and taking initiative
Excellent collaborator and team Player
Excellent communication skills, both oral and written
Good grammar, spelling and punctuation
Good typing speed (ideally above 45 wpm)
Previous experience in Customer Service in Finance related company is an added advantageNOTE: The ideal candidates are extremely flexible with scheduling e.g. shift working, working on weekends and occasionally holidays.
Typing Speed Test- Please follow instructions belowYou are required to take an online typing speed test through the link below
Go to http://www.typingtest.com/ to complete a type speed test.
On the left, select English, 1 minute, and Aesop’s Fables.
Click the green “Start Test” button.
Please upload a screen shot of your typing test results as part of your covering letter. -
Finance Internship
Responsibilities
Accounting & ReportingCapture data entry into our accounting system
Supporting audit preparation for our entities in Kenya, Tanzania and Uganda
Bank statement and Mpesa reconciliation
Perform balance sheet, bank statements, M-Pesa and Accounts Payable and Receivable reconciliations
Manage Finance recordsFinancial Planning & Analysis
Assist with month-end financial reports
Work with the finance team on monthly financial forecasting efforts vs actual results
Assist in the production of daily, weekly and monthly financial KPIs
Assist in weekly analysis of non-performing loans and debt recoveries
Perform any other duties as may be assigned by the Finance teamQualifications
Recent (or final year) graduate of Finance/Accounting. Full CPA qualification preferred
Desire to learn about Fintech
Ready to work in a fast paced environment
Available immediately for a minimum 3 month period -
Senior Accountant
Job Overview
The Senior Accountant will work under the Director of Finance. This will be a permanent role that will involve accounting, reporting as well ensuring adherence to internal controls and statutory compliance.
The Senior Accountant should also be someone with an interest in FP&A who is willing to learn how to work with growth models, analyse financial statements, forecast and budget.
Key Responsibilities
The Senior Accountant will be required to participate in the preparation of final financial reports, financial analysis, developing and designing of new KPIs and reconciliation templates and ensure all the reports are updated and sent out on time.
Accounting DutiesPerform cross country accounting functions as assigned including, but not limited to verifying, allocating, posting and reconciling transactions with good understanding of GAAP and IFRS accounting standards
Be able to set up accounting books and procedures for new countries
Take charge of month end procedures and timelines
Assist with testing and receiving final approval for accounting software reports required for management, financial reporting and general ledger reconciliations.
Assist with annual external audit. Complete requested materials. Assist in preparing assigned schedules for the annual and interim audit.Reporting and Analysis
Preparation of monthly, quarterly, and annual financial reports and accompanying schedules, worksheets and narratives, including “Budget vs. Actual” variance reports.
Assist with completion of the quarterly and annual regulatory filings; preparation of assigned Quarterly and Annual Statutory Statement pages/schedules.
Production of daily, weekly, monthly reconciliations for each country covering Disbursements, Repayments and Net Cash, third party contracts eg Mpesa, Vodafone, Cellulant
Assist in the continued development of Budgeting, Financial Forecasting, Operating Plan and Modeling tools
Perform Ad-Hoc Reporting and Analysis using the available business intelligence tools
Develop financial models and analyses, dashboard reports to support strategic initiatives
Analyze complex financial information and reports to provide accurate and timely financial recommendations to management for decision making purposes
Supporting Senior Management Team and Departments heads with in-depth analysisOther
Conform with and abide by all regulatory guidance and internal policies & procedures.
Document policies, procedures and workflow for assigned areas of responsibility.
Contribute to department and organization special projects as assigned.Job Qualifications
Bachelor’s degree in Finance related areas, CPA graduate is an added advantage
A minimum of 2 years solid experience working in financial service industry
At Least 2 years solid Accounting experience preferably handling more than 2 countries
Experience working with accounting softwares, Quickbooks, Pastel, Sage, Oracle
Very analytical with expert Excel skills
Fluent spoken and written Swahili and English
Self-motivated, Creative
Super Organized & Results focused
Able to work with tight deadlines and in a startup environment -
Loan Review Associate
Job Description:
This role will be responsible for day to day loan appraisal, loan disbursement and other payment processes.
Job ResponsibilitiesEvaluate loan applications for all new borrowers applying for Branch loans
Identify and report potential fraud flags
Handle refunds, repayments, and other payment processes
Update documentation related to loan review and payment processes
Initiate manual disbursements to customers
Escalate any credit and risk matters to the team leader
Propose areas of continuous improvement to the team leader and product team
Any other duties as may arise on a daily basisOther Details
1 Year Renewable Contract
You are flexible and comfortable working shiftsQualifications
Degree in Finance/Banking/ Business
1 year experience in a Credit, loan appraisal, risk management role
Detailed understanding of loan reviews, credit scores and risk levels
An interest in start-up environment and financial services
Highly entrepreneurial and comfortable with ambiguity and taking initiative
Excellent collaborator and team player
Analytical, comfortable manipulating data and using Excel with excellent attention to detail -
Data Analyst
Job Responsibilities
Reporting to the Servicing & Collections Manager, you are part of a team that interacts with borrowers, ensuring they understand their loan terms, are paying on time, and are receiving excellent customer service.
Day-to-day duties include:Using SQL, derive borrower data to send to debt collection companies.
Promptly respond to questions from debt collection companies.
Ensure that debt collection companies follow strict guidelines with regard to Branch standards.
Reply to any repayment/collection emails from customers.
Analyze collection and repayment trends.
Generate invoicing data for the debt collection companies and reconcile all invoices received.
Listing customers with CRB.
Clearing customers with CRB.
Identify gaps and areas for efficiency improvement areas in servicing and collection.
Analyze the effectiveness of our servicing and collection efforts and suggest improvements.Ideal Candidate
You write your own SQL queries to derive relevant data from databases
You use Excel to summarize, report and present data findings
You are able to identify a problem, generate hypotheses and use data to provide solutions
You are comfortable working with large Data SetsQualifications
Business/ Statistics/ Computer Science/Degree or their equivalent
Excellent command of SQL. You will be tested on your ability to write SQL queries
Excellent command of MS Excel.
You will be tested on Excel skills level
Excellent written and oral communication skills
Excellent Analytical skills
Highly entrepreneurial, comfortable with startups, ambiguity and taking initiative
Team player -
Chief Accountant
Job description
Branch International is looking for a Chief Accountant!
The Chief Accountant will report to the Finance Manager-Africa and Financial Controller USA. This will be a permanent role that will involve, accounting, reporting and analysis as well ensuring adherence to internal controls and statutory compliance.
Key Responsibilities
The Chief Accountant will be required to take charge of timely preparation of final financial reports in Netsuite, complex and technical accounting, cash reconciliation and managing statutory audits.
Duties and Responsibilities:Organization and management of accounting operations across all subsidiaries.
Reviewing & approving payment vouchers and journal entries as well as ensuring timely closing of accounts
Performing comprehensive reviews of consolidated Balance Sheet and P&L in compliance with US GAAP & IFRS
Reviewing supplier, cash and bank reconciliations
Establishing consistent and effective accounting policies, structures, processes, systems and internal controls across subsidiaries
Ensuring compliance with all accounting,tax, legal and regulatory requirements.
Taking charge of all internal and external annual audits
Participating in budget preparation and developing accounting inputs for financial models, analyses and dashboard reports to support strategic initiatives
Performing any other tasks as assigned by the management/leadership team
OtherConform with and abide by all regulatory guidance and internal policies & procedures
Document policies, procedures and workflow for assigned areas of responsibility
Contribute to department and organization special projects as assignedDoes this sound like you?
Bachelor’s degree in Commerce/Business (Accounting or finance option) or any other related field from a recognized university.
Have attained full accounting qualifications (CPAK and ACCA)
A Master’s Degree in either Accounting/Finance is an added advantage.
5+ years experience in Financial leadership role in a financial services firm
Experience working with accounting software, Netsuite, Quick books, Pastel, Sage, Oracle
Highly analytical with high proficiency in Ms Excel
Strong written and verbal communication skills.
Self-motivated, Creative and a self-initiator, Super Organized & Results focused
Able to work with short timelines on deliverables and multiple request at a time
Comfortable with Start-up environment; Aggressive goals and targets, Open company culture, Flat company structure and strong Team spirit
SQL knowledge a plus -
Accountant (Tax & Secretarial) Accountant (Payables)
Job description
Are you excited by working with small business? Are you technologically savvy? Does change everyday motivate you?
The Accountant will work under the Accounting Manager in Kenya. This will be a permanent role that will involve, accounting, reporting and analysis as well ensuring adherence to internal controls and statutory compliance.
Key ResponsibilitiesThe Accountant will be required to assist in preparation of final financial reports, financial analysis, developing and designing of new KPIs and reconciliation templates and ensure all the reports are updated and sent out on time.
Prepare necessary paperwork and makes tax payments and returns
Complete quarterly and annual tax reports
Recommend tax strategies that align with company goals
Organize, prepare and lodge required forms and annual returns with Companies Houses
Maintain statutory books, including registers of members, directors and secretaries
Manage company share option schemes, share issues, mergers and takeovers
Maintain the register of shareholders and monitor changes in share ownership of the company
Prepare and enter all journal entries for month end close as well as final accounts
Develop and oversee the systems that ensure the company complies with all applicable codes, in addition to its legal and statutory requirements
Prepare assigned balance sheet account reconciliations for multiple legal entities.
Assists with all aspects of the consolidation and close process.
Assist in the production of daily, weekly, monthly reconciliations for each country covering Disbursements, Repayments and Net cash, third party contracts such as M-pesa, Vodafone, Cellulant
Assist in monthly Bank Reconciliations for multiple bank accounts
Assist with completion of the monthly, quarterly and annual statutory and regulatory filings for all countries
Assist in providing documentation for the year-end audit and tax work by auditors or other external consultants
Monitor changes in relevant legislation and the regulatory environment and take appropriate action liaise with external regulators and advisers, such as lawyers and auditorsOther
Conform with and abide by all regulatory guidance and internal policies & procedures.
Document policies, procedures and workflow for assigned areas of responsibility.
Contribute to department and organization special projects as assigned.Does this sound like you?
Bachelor’s degree in Finance related areas and a CPS qualification
More than 3 years of solid Accounting experience preferably handling more than 2 countries. Practical experience in Tax and Secretarial services preferred
Experience working with accounting software, NetSuite, QuickBooks, Pastel, Sage, Oracle
Highly analytical with high proficiency in MS Excel
Strong written and verbal communication skills.
Self-motivated, Creative and a Self-Initiator, Super Organized & Results focused
Able to work with short timelines on deliverables and multiple request at a time
Comfortable with Start-up environment; Aggressive goals and targets, Open company culture, Flat company structure and strong Team spiritgo to method of application »
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Branch Servicing & Collections
Got it! Here’s the revised version without the “Job Title” and “Apply Here” sections:
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Join a dynamic and forward-thinking team dedicated to making a lasting impact on the mobile generation across developing markets. Since our inception in April 2015, we have provided millions of loans to underserved populations, and our growth has attracted investments from leading Silicon Valley venture capitalists. We offer a competitive salary, stock options, and an attractive benefits package to help you thrive professionally.
### What We Offer:
– Be part of a passionate, experienced team committed to transforming the financial landscape in emerging markets.
– Work with cutting-edge financial technology and contribute to meaningful change for the mobile generation.
– Competitive salary and stock options, along with generous benefits.### Responsibilities:
As part of the Servicing & Collections team, you will be responsible for ensuring that borrowers understand their loan terms, make timely repayments, and receive exceptional customer service. Your role will primarily involve communicating with borrowers through in-app chat, SMS, emails, and phone calls.#### Key Responsibilities:
– **Data Management & Reporting**: Use **SQL** to derive and manage borrower data, which will be sent to outsourced debt collection agencies.
– **Debt Collection Support**: Respond promptly to inquiries from third-party debt collection companies and ensure they are following company guidelines and standards.
– **Communication**: Reply to customer repayment or collection-related emails and provide timely, clear responses to borrower queries.
– **Trend Analysis**: Analyze loan repayment and debt collection trends to identify opportunities for improvement.
– **Invoicing & Reconciliation**: Generate invoicing data for debt collection companies and reconcile all invoices accurately.
– **Credit Reference Bureau (CRB) Management**: List customers with CRBs when necessary and clear borrowers who have repaid their loans fully with CRBs.
– **Process Improvement**: Identify gaps in our debt collection and servicing processes, providing actionable recommendations for optimization.### Job Qualifications:
– **Proficient in SQL**: Strong ability to write and understand SQL queries to manage and analyze borrower data.
– **MS Excel Expertise**: Excellent proficiency in MS Excel for data analysis, reporting, and reconciliation tasks.
– **Educational Background**: A degree in Business, Statistics, Computer Science, or a related field, or an equivalent combination of experience and education.
– **Strong Analytical Skills**: Exceptional ability to analyze data, identify trends, and propose actionable insights.
– **Entrepreneurial Spirit**: Comfortable working in fast-paced, startup environments with a high degree of ambiguity. A self-starter who takes initiative.
– **Team Player**: A collaborative individual who thrives in a team-oriented setting, contributing to the collective success of the organization.If you’re a proactive, analytical individual with a passion for financial technology and improving loan servicing processes, we encourage you to apply for this exciting role.
Visit [www.activityinfo.org](http://www.activityinfo.org) to submit your application.