Jobs Kenya

Website: Website https://apolloagriculture.com

  • Digital Marketing Associate

    Digital Marketing Associate

    We are looking to hire a Digital Marketing Associate.
    Your day-to-day

    Digital Marketing Strategy, Planning and ExecutionYou will be responsible for developing Apollo Agriculture’s digital marketing strategy, planning, implementing, managing and monitoring the company’s Social Media strategy in order to increase brand awareness, improve marketing efforts and increase sales. You will design, implement, test, launch, and track an omni-channel marketing strategy complete with activities and campaigns in collaboration with cross-functional team members to ensure strategic alignment
    Content Management (Creation, curation, and management)You will develop and manage a monthly content calendar that ensures brand consistency in copy through tone, voice and terminology whilst supervising all aspects of social media interaction between customers and the company, and ensure a positive customer service experience. Your digital media content plan will include monthly sales objectives and initiatives
    Design, create and manage promotions and social ad campaignsYou will own, manage and oversee Apollo’s day-to-day management of campaigns and ensure brand consistency and delivery of impactful campaigns having a clear understanding of Apollo’s end-users. You will manage the development, implementation, monitoring, tracking and optimising of paid campaigns including identifying and tracking landing pages, building content and structure that drives click through rate and quality leads. You will also support experimentation with new channels for higher conversion and lower acquisition costs.

    Analytics and ReportingYou will analyse data and key metrics and adjust strategy as social media evolves and use the data point to determine the success of the digital campaigns set out. You will also Analyse the long-term needs of the company’s social media strategy and offer quarterly reports to management and executive teams outlining any necessary changes to the digital marketing plan

    You:

    College / university degree in Marketing or related field.
    More than 4 years of work experience in social media management
    Demonstrates creativity and documented immersion in social media.
    Social Media Strategist using social media for brand awareness and impressions
    Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram, Google+ and other social media best practices
    Critical thinker and problem-solving skills
    Practices superior time management.
    Sound understanding of social media KPIs
    Is a team player with the confidence to take the lead and guide other employees when necessary. (ie: content development, creation and editing of content, and online reputation management).
    Demonstrates winning Social Customer Service techniques such as empathy, patience, advocacy and conflict resolution.

    We:

    Are a collaborative team of smart and ambitious people who are dedicated to serving our customers
    Make magic happen to solve hard problems and always come with solutions when challenges arise
    Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve
    Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree
    Offer a dynamic environment that fosters talent, collaboration and growth
    Take pride in our work and share the responsibility to see it through from conception to deployment
    Back up our talk with a competitive compensation and benefits package and challenging projects
    Value autonomy, honesty, transparency, and respect
    Are excited to hear from you!

    Apply via :

    jobs.lever.co

  • Repayments and Collections Lead

    Repayments and Collections Lead

    About the role:

    Apollo is seeking an experienced Repayment and Collections Lead to help us grow rapidly to reach millions of small-scale farmers and ensure strong repayment as we scale. In this role, you will take tactical and operational ownership for the full lifecycle of repayment, from ensuring products are optimized for strong repayment, to collecting loans creatively and efficiently.

    Your day-to-day :

    Take ownership for ensuring a strong and creative repayment process; from disbursement to final repayment
    Design, field test, and own the execution of repayment strategy, tactics and execution; quickly make adjustments where necessary
    Ensure that farmers understand repayment requirements, stay current on their loans, and repay on time, as well as ensure that farmers understand the benefits of repayment and fear the consequences of default  Identify at-risk customers, design interventions that mitigate that risk, Build systems to identify and prevent fraud by customers and partners
    Manage a quickly growing team (17+) of repayments associates and call center agents
    Spend significant time with our customers in the field in order to pair your quantitative analysis with qualitative insights

    You:

    Have more than 5 years’ experience in microfinance, nano credit, agricultural lending, or related areas.
    Have more than 5 years’ experience managing a field-based collections team and/or call center.
    Are extremely driven and energetic, with an unstoppable determination to succeed.
    People call you relentless. You’re a desert plant.
    Have the toughness necessary to enforce policies that ensure customers take their loan obligations seriously
    Have experience creating incentive structures for collections teams.
    Are data-driven with strong data analytics skills.
    Possess strong interpersonal skills and the ability to effectively lead a team.
    Are excited to solve complex problems with a passionate and growing team!
    Want to work with the absolute best peers we can find, are excited by the challenge.

    We:

    Are a collaborative team of smart and ambitious people who are dedicated to serving our customers.
    Make magic happen to solve hard problems and always come with solutions when challenges arise.
    Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve.
    Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree.
    Offer a dynamic environment that fosters talent, collaboration and growth.
    Take pride in our work and share the responsibility to see it through from conception to deployment.
    Back up our talk with a competitive compensation and benefits package and challenging projects.
    Value autonomy, honesty, transparency, and respect.
    Are excited to hear from you!

    Apply via :

    jobs.lever.co

  • Head Of Credit

    Head Of Credit

    About the role:

    Apollo is seeking an experienced Head of Credit to help us grow rapidly to reach millions of small-scale farmers and ensure strong repayment and unit economics as we scale. In this role, you will take strategic and operational ownership for the full lifecycle of repayment, from setting pricing and designing products optimized for strong repayment, to ensuring that we collect loans efficiently and maintain strong unit economics. You will work across Apollo’s teams to grow our portfolio both rapidly and sustainably, from product design and data science, to risk management and collections. This is a senior role with significant leadership responsibility. This position reports to the CEO and works closely with the senior leadership team.

    The role can be based in Nairobi, Kenya or Amsterdam, the Netherlands

    Your day-to-day :

    Take strategic and operational ownership for Apollo’s Credit function including pricing, unit economics, repayment, and collections as we scale across Africa
    Strengthen Apollo’s credit processes, including credit risk assessment and portfolio risk management and forecasting, in close consultation with Apollo’s Head of Data Science, CFO, and Leadership Team
    Provide strategic guidance on product and pricing, balancing aggressive growth goals with Apollo’s risk appetite
    Work with our Data Science team to build credit risk models that improve repayment
    Understand portfolio performance, both quantitatively through rigorous data analysis and compared to industry benchmarks, and qualitatively through significant time in the field with our customers, and convey insights proactively to the Leadership Team
    Oversee Apollo’s overall repayment and collections strategy, and manage the collections team. This includes designing and overseeing the execution of repayment campaigns, setting team and customer repayment incentives and managing policies around deadlines, extensions, etc, continuously reviewing trends in repayment and collections, and working with other teams to collaboratively improve repayment rates

    You:

    Have 5+ years in microfinance, nanocredit, agricultural lending and/or related areas.
    Have 5+ years of experience managing a field based collections team and/or call center
    Have held senior leadership positions at a financial institution, bank, or fintech
    Have experience building incentive structures for sales and collections teams and creating systems around sign offs, limits, and escalations
    Have experience creating risk rating and provisioning policies
    Are curious and empathetic
    Are a natural leader and mentor, capable of prioritizing projects that touch multiple departments. You are comfortable aligning risk management and aggressive growth goals
    Are experienced working with data science teams to develop scalable credit risk assessment strategies
    Are able to shape credit strategy and inform product development and pricing
    Are quantitative, mission-driven, and excited to solve complex problems with a passionate and growing team!

    We:

    Are a collaborative team of smart and ambitious people who are dedicated to serving our customers
    Make magic happen to solve hard problems and always come with solutions when challenges arise
    Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve
    Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree
    Offer a dynamic environment that fosters talent, collaboration and growth
    Take pride in our work and share the responsibility to see it through from conception to deployment
    Back up our talk with a competitive compensation and benefits package and challenging projects
    Value autonomy, honesty, transparency, and respect
    Are excited to hear from you!

    Apply via :

    jobs.lever.co

  • Marketing and Brand Manager Director of Sales Operations Junior Data Analyst Distribution and Logistics Associate (Re-advertisement)

    Marketing and Brand Manager Director of Sales Operations Junior Data Analyst Distribution and Logistics Associate (Re-advertisement)

    Job Details
    We are seeking a Marketing & Brand Manager to join our growing team and be in charge of shaping how farmers learn about and signup for Apollo’s products. This person will own our Marketing efforts, build the brand and help us scale our reach from 25k+ farmers in Kenya in 2019 to 1M+ farmers across the continent in 5 years. Our farmers are the centre of our business and their understanding of the value we deliver is critical for the scale we want to achieve.
    Responsibilities

    Marketing and Brand Communications

    Manage the brand, having a clear understanding of Apollo’s end-users
    Own Apollo’s brand identity guidelines, lead creative direction and manage relationships with graphic designers
    Collect and analyze data to extract customer insights, informing brand position, brand awareness and communications

    Customer Acquisition

    Monitor and manage all customer acquisition channels used by Apollo
    Proactively spend time in the field to understand current and potential customers
    Deeply understand the Apollo customer journey, keeping an eye out for ways to enhance lead generation
    Experiment with new channels for higher conversion and lower acquisition costs

    Qualifications

    4+ years of experience in strategic marketing and/or communications roles
    Experience leading a team while engaging both internal and external stakeholders
    Proficiency with data collection and analysis, both qualitative and quantitative
    A “can do” attitude and excitement for working in environments where intrapreneurship is highly valued

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  • Call Center Agents (Telesales)

    Call Center Agents (Telesales)

    Key Responsibilities:

    Make outbound calls to interested farmers to educate them about Apollo services with the goal of signing them up.
    Accurately capturing of farmers/customers profile into the system, including a detailed sales survey.
    Verify farmers’ loan packages prior to disbursement.
    Diligently handle farmers’/ customers’ inquiries via telephone and or SMS.
    Manage and resolve farmers’/customers’/partners’ complaints.
    Provide farmers and prospective clients with product and service information by clearly explaining procedures; answering questions and queries; providing information in accordance with the Company’s policies and procedures.
    Identify and escalate priority issues that need to be handled at a different level, and do the necessary follow up of customer concerns.
    Accurately document all customer interaction information according to standard operating procedures as the Company shall detail to you from time to time.
    Ensure high quality results but adhering to standards and guidelines as well as identify customer service process gaps and recommend improvement in procedures. In case of process gaps where a possible solution is not in sight, you can escalate it to the relevant team to follow up.
    Treat farmers with respect and maintain high standards of customer care while attending to your duties.
    Take care of the company’s assets that are accorded to you indicciudally as well as those meant for common use.

    Requirements: 
    Experience in sales is desired

  • Distribution and Logistics Associate

    Distribution and Logistics Associate

    Job Details
    Apollo Agriculture is seeking a Distribution and Logistics Associate:
    Does this sound like you?

    You have at least 2 years Experience in Distribution,logistics and Inventory management.
    You can establish priorities and multi-task.
    You are analytical, computer literate, proactive and team player.
    You have Data Analysis skills and able to use data to make decisions.
    You are a self starter.
    You have experience leading a team of not less than 10 employees.
    You have excellent communication skills.
    You are pure heart and Grit.
    You Embrace humble service , are a good listener and learner.
    You are a team player and able to work towards the common goal.
    You must have a passion for getting things done, and an appreciation for details.You must believe in continual process improvement, but you must be ready to jump in to handle fires as they occur.

    Roles:

    Team Support:

    Agrodealer team support
    Supervise:Act as the Lead for the Agro dealer team call agents from all Regions of Apollo activities.
    Supervise:Take Responsibility for the Key Performance Indicators (KPI’s) for the Ago dealer Support Team.
    Support: Offer Technical support to Agro dealers where needed.
    Support :Offer day to day support together with the team to Agro dealers on various activities.
    Support:Offer Training to Newly recruited Agrodealers and Refresher training to Older and newly recruited Agro dealers on any system changes or Updates.
    Support: Offer Payments Support together with the team to the Agro dealers to ensure live payments are actualized and report where there are delays or failures in the process.
    Support distribution of top-ups eg solar lights,pics bags,actellic dust etc to agro-dealers.

    Inventory team support

    Support:Support the Warehousing team from all Regions of Apollo activities.
    Supervise:Take Responsibility for the Key Performance Indicators (KPI’s) for the warehousing Team.
    Support: Offer Technical support to the warehousing team where needed.
    Support :Offer day to day support together with the team to the warehousing team on various activities.
    Support:Train the team from time to time on any process and or system changes or Updates.
    Support: Offer Payments Support together with the team to the Agro dealers team to ensure live payments are actualized and report where there are delays or failures in the process.
    Support distribution of DAP,CAN,other types of fertilizer top-ups eg solar lights,PICS bags,actellic dust etc to Agro dealers.

    Process Supervision and continuous improvement:

    Monitoring of Agro dealer performance on pick ups,ensuring that we maintain a 98% pick rate at all times.
    Ensures that all Agro dealers Maintain a stock volume/level that allows for continuous pickups and make follow ups as needed.
    Ensures Timely Ordering and Consequent stock pick up by Agro dealers.
    Ensures that quality and random checks take place at the agro-dealer shops to make sure that quality is guaranteed for our clients.
    Monitoring of Agro dealer Performance on Customer Experience,we expect that all Agro dealers will support our clients to the best of their ability and knowledge and as per Apollo’s instructions to ensure the highest level of Customer satisfaction.
    Monitoring of Agro dealer Quality of inputs based on client feedback and reporting of any variations.
    Monitoring of Agro dealer inventory movement to report on stock outs,losses or other issues at the Agro dealers .
    Monitoring and taking responsibility for All warehouses inventory movement to report on stock levels,losses or any other issues at the warehouses.
    Carry out Bi-weekly stock counts for all warehouse locations.
    With support from the Operations Designers , work on improving the Apollo warehousing and inventory management process and distribution model.
    Identify and escalate any challenges facing agro-dealers for follow up on resolutions.

    Reporting:

    Reporting on inventory movements for all warehouses and being accountable for any and all losses.
    Reporting on Customer Complains relating to any Agro dealer inventory and following up to their resolution.
    Reporting on Agro dealer Complains relating to Quality of goods picked from a warehouse and following up to their resolution.
    Prepare of weekly work plans and reports.
    Any other tasks assigned by your supervisor.

    Reporting: This position reports to the Operations Designer – Logistics and Distribution .

  • Field Operations Lead

    Field Operations Lead

    They are seeking a Field Operations Lead to join their growing team and help shape how farmers access farm inputs and products, credit, and customized advice at scale. This person will own their Field Agent Success Team and build systems to scale the field agents from 250+ independent contractors in Kenya today to 5,000+ individuals across the continent in 3 years. The field agents team is an integral part of their operations and its success is key to Apollo’s scale.
    Duties and Responsibilities

    Build systems to scale Apollo’s operations team. This will require deep strategic thinking and solid execution, owning the full cycle of an independent contractor’s lifecycle as follows:

    Recruitment: Facilitate the hiring and on-boarding of 5000+ high-performing field agents scalably and efficiently. Find creative ways to do this without a significant ground presence but leveraging on their world-class technology and business intelligence teams
    Training: Help with building repeatable, efficient, and effective training systems for the field agents. This will include thinking through how Apollo can build automated systems that train agents to represent the brand and do quality work in every community they work in
    Performance Management: The customer data collected by agents must be at both, high volumes and high quality. Apollo has already built some of the region’s most sophisticated fraud detection tools to manage their agents and are looking for someone to lean into the intersection of operations and technology to systematically manage the performance the agents
    Asset Management: Their field agent network collects the data that drives their lending process using smartphones and a proprietary Apollo app. The successful individual will take lead on enabling every Apollo agent to access a smartphone and the app without incurring significant costs

    Build, manage, and motivate the Field Agent Success Team that supports the field agents from HQ, including setting KPIs, hiring required staff, and effectively managing the rapidly growing team with consistent team training and performance reviews
    Spend time both in the field and with data to continuously collect insights, review trends, and work with other teams to recommend product changes and process improvements that favour scale

    Desired Candidate Profile

    You have at least 4 years of work experience in a role that requires deeply strategic and analytical thinking
    You have experience building and working on tech platforms
    You have experience with data collection and analysis, using this to make informed decisions
    You have high-quality project management skills
    You have fantastic relationship management skills and frequently engage clients
    You have experience with end-to-end recruitment and performance management

  • Operations Designer – Repayment and Collections

    Operations Designer – Repayment and Collections

    Job description
    Do you have experience in lending, with a focus on repayment and collections? Are you excited about helping to deliver modern farming everywhere? Are you able to use incentives to motivate people to repay their loans? Apollo Agriculture is hiring!
    Apollo Agriculture is seeking an Operations Designer to help them change how farmers access farm inputs, credit, and customized advice at radical scale. They are looking for someone to design, implement, and scale their repayment and collections strategy and build the repayment and collections team, ensuring that farmers understand repayment requirements and repay on time. All team members are expected to contribute across domains, so the role has nearly unlimited opportunity for growth.
    Detailed Responsibilities

    Develop Apollo’s overall repayment and collections strategy in collaboration with Apollo’s leadership team. This includes everything from designing, field testing, and owning the execution of  repayment campaigns, to continuously reviewing trends in repayment and collections and working with other teams to collaboratively drive up repayment rates
    Build and implement systems and incentives to help customers stay current on their loans and collections systems for when they do not, with a keen eye towards tracking at risk groups. This includes designing and building the systems to respond to collections issues and developing fraud prevention processes
    Build, manage, and motivate the repayment and collections team as the team and organization grows

    Desired Candidate Profile
    Does this Sound Like You?

    You have at least 2 years of work experience in loan servicing and collection. This can be at a digital lending platform, alternative lender, or MFI working in operations, product, marketing, servicing and collections, or other related functions
    You have experience designing and executing a servicing and collection strategy, conducting analysis of quantitative and qualitative information to inform decision-making, and, over time, managing a team
    You have excellent project management skills and are able to build and maintain great client relationships

  • Operations Designer – Repayment and Collections

    Operations Designer – Repayment and Collections

    Job description
    Do you have experience in lending, with a focus on repayment and collections? Are you excited about helping to deliver modern farming everywhere? Are you able to use incentives to motivate people to repay their loans? Apollo Agriculture is hiring!
    Apollo Agriculture is seeking an Operations Designer to help them change how farmers access farm inputs, credit, and customized advice at radical scale. They are looking for someone to design, implement, and scale their repayment and collections strategy and build the repayment and collections team, ensuring that farmers understand repayment requirements and repay on time. All team members are expected to contribute across domains, so the role has nearly unlimited opportunity for growth.
    Detailed Responsibilities

    Develop Apollo’s overall repayment and collections strategy in collaboration with Apollo’s leadership team. This includes everything from designing, field testing, and owning the execution of  repayment campaigns, to continuously reviewing trends in repayment and collections and working with other teams to collaboratively drive up repayment rates
    Build and implement systems and incentives to help customers stay current on their loans and collections systems for when they do not, with a keen eye towards tracking at risk groups. This includes designing and building the systems to respond to collections issues and developing fraud prevention processes
    Build, manage, and motivate the repayment and collections team as the team and organization grows

    Desired Candidate Profile
    Does this Sound Like You?

    You have at least 2 years of work experience in loan servicing and collection. This can be at a digital lending platform, alternative lender, or MFI working in operations, product, marketing, servicing and collections, or other related functions
    You have experience designing and executing a servicing and collection strategy, conducting analysis of quantitative and qualitative information to inform decision-making, and, over time, managing a team
    You have excellent project management skills and are able to build and maintain great client relationships

  • Operations Designer – Repayment and Collections

    Operations Designer – Repayment and Collections

    Job description
    Do you have experience in lending, with a focus on repayment and collections? Are you excited about helping to deliver modern farming everywhere? Are you able to use incentives to motivate people to repay their loans? Apollo Agriculture is hiring!
    Apollo Agriculture is seeking an Operations Designer to help them change how farmers access farm inputs, credit, and customized advice at radical scale. They are looking for someone to design, implement, and scale their repayment and collections strategy and build the repayment and collections team, ensuring that farmers understand repayment requirements and repay on time. All team members are expected to contribute across domains, so the role has nearly unlimited opportunity for growth.
    Detailed Responsibilities

    Develop Apollo’s overall repayment and collections strategy in collaboration with Apollo’s leadership team. This includes everything from designing, field testing, and owning the execution of  repayment campaigns, to continuously reviewing trends in repayment and collections and working with other teams to collaboratively drive up repayment rates
    Build and implement systems and incentives to help customers stay current on their loans and collections systems for when they do not, with a keen eye towards tracking at risk groups. This includes designing and building the systems to respond to collections issues and developing fraud prevention processes
    Build, manage, and motivate the repayment and collections team as the team and organization grows

    Desired Candidate Profile
    Does this Sound Like You?

    You have at least 2 years of work experience in loan servicing and collection. This can be at a digital lending platform, alternative lender, or MFI working in operations, product, marketing, servicing and collections, or other related functions
    You have experience designing and executing a servicing and collection strategy, conducting analysis of quantitative and qualitative information to inform decision-making, and, over time, managing a team
    You have excellent project management skills and are able to build and maintain great client relationships