Jobs Kenya

Website: Website https://apolloagriculture.com

  • Call Center Agents – Agro Dealer Success Team

    Call Center Agents – Agro Dealer Success Team

    Your Day-to-Day

    Make outbound calls to farmers and partners to handle inquiries and or provide support
    Diligently handle farmer’s and partner customer inquiries via telephone and/or SMS/Intercom
    Manage and resolve farmers/customers/partners and Field Teams’ complaints as it pertains to the agro dealer channel
    Training Partners and their attendants on product, promotions, referrals, technical/mobile app, and service information by clearly explaining procedures; answering questions and queries; providing information in accordance with the Company’s policies and procedures.
    Identify and escalate priority issues that need to be handled at a different level, and do the necessary follow-up of customer concerns
    Accurately document all customer interaction information according to standard operating procedures as the Company shall detail to you from time to time
    Daily reporting and update of any feedback/insights/recommendations/challenges
    Ensure high-quality results by adhering to standards and guidelines as well as identify customer service process gaps and recommend improvement in procedures. In case of process gaps where a possible solution is not in sight, you can escalate it for the relevant team to follow-up
    Ensure high-quality results by adhering to set KPIs as will be provided in detail to you from time to time by your supervisor
    Ensure 100% product availability at all times at the assigned cohort of partner accounts
    Troubleshoot Mobile App Related issues and provide first-level resolutions to the customer
    Treat farmers and partners with respect and maintain high standards of customer care while attending to your duties
    Take care of the company’s assets that are accorded to you individually as well as those meant for common use
     

    You

    Are a holder of an undergraduate degree or a diploma certificate
    Are conversant with English, Kiswahili, and specific vernacular language
    Must be able to converse in Embu/Meru/Mbeere dialects
    Self-driven and able to work remotely with minimal supervision
    Have basic computer skills and be familiar with Windows or Ubuntu OS
    Have a background in Customer Experience Support
    Have access to a stable Internet

    We

    Are a collaborative team of smart and ambitious people who are dedicated to serving our customers
    Make magic happen to solve hard problems and always come with solutions when challenges arise
    Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve
    Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree
    Offer a dynamic environment that fosters talent, collaboration, and growth
    Take pride in our work and share the responsibility to see it through from conception to deployment
    Value autonomy, honesty, transparency, and respect
    Are excited to hear from you!

    Apply via :

    jobs.lever.co

  • Communications Manager Integrated Channels Manager

    Communications Manager Integrated Channels Manager

    About The Role

    Apollo is seeking an experienced Communications professional to manage our communication vertical. This role will be in charge of creating and executing a cohesive communications approach both internally and externally. The Communications Manager will play an important role leveraging communications to drive customer acquisition and retention. This role will be responsible for answering:

    How do we communicate better with our customers? How do we ensure our communications achieve both customer understanding and customer engagement?
    How do we drive specific customer behaviors through our communications? How do we use communications to more effectively market our products?
    How do we measure the effectiveness of communications across the company?
     

    Your Day-to-Day

    Support the creation, and execution of communication strategies both for internal stakeholders, and our customers (farmers, agents, agro-dealers, etc.) stakeholders. This will include:
    Designing, developing, and implementing our strategy for communicating remotely over SMS, phone, and automated phone calls with our customers
    Designing, field testing, and implementing SMS and automated call scripts for remote training on product and process communication, and ensuring alignment with our overall customer communication strategy
    Documenting stories and testimonials among Apollo customers, including farmers, field agents, agro-dealers, and partners, and leveraging these assets in communications strategies
    Work cross-functionally to ensure all comms and scripts are aligned to our overall customer communications strategy
    Define a clear process to measure the impact and effectiveness of communications, and clearly tell what is working or not.
    Work across departments to ensure their communications needs are met and that Apollo has a unified voice across all communications
    Recruit, train and manage a high performing team to ensure timely and quality delivery of the communications mandate
    Coordinate the creation of communications materials ranging from internal scripts for call center functions, to customer messaging content, to marketing collateral such as flyers and posters, to ensure they are in line with our overall communications strategy
    Come up with strategic solutions to customer communication problems and needs and clearly define strategic objectives for the communication function.
    Manage digital communications as a part of the overall customer-facing communications approach
    Prepare budgets for all communications, track spending and utilize resources as efficiently as possible. This will also include developing TORs, as well as recruiting and managing suppliers for outsourced communications functions
     

    You Are

    Excited to work closely with our customers, making frequent field visits to deeply understand their communication needs, and see firsthand the impact of the communications you develop
    An exceptional communicator across multiple different mediums
    Extremely creative, with the ability to test new approaches to best communicate with Apollo customers
    Knowledgeable about how to develop communications strategies designed to deliver business goals
    A capable user of data
    An excellent manager who can build, maintain and motivate a high performing team
    A skilled professional with a background in B2C communications – FMCG experience would be an added advantage. You also have over 6 years working experience, including team management experience
     

    We

    Are a collaborative team of smart and ambitious people who are dedicated to serving our customers
    Make magic happen to solve hard problems and always come with solutions when challenges arise
    Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve
    Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree
    Offer a dynamic environment that fosters talent, collaboration and growth
    Take pride in our work and share the responsibility to see it through from conception to deployment
    Back up our talk with a competitive compensation and benefits package and challenging projects
    Value autonomy, honesty, transparency, and respect
    Are excited to hear from you!

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Customer for Life Manager

    Customer for Life Manager

    About The Role

    Apollo Agriculture is seeking an experienced Customer For Life Manager to deepen the value we deliver to customers and drive high customer satisfaction and retention. In this role, you will work to deeply understand what drives customer retention with Apollo, to design, implement, and oversee the processes that enable high retention rates at scale, and support eligible customers to renew, increase acreage and add new crops. You will work across both our call center and field operations teams to understand the customer retention journey, analyze and draw conclusions from both quantitative and qualitative data, and implement measurable process changes that drive increased customer retention. Our ideal candidate will be a self-starter who combines creativity and strategic thinking with the ability to execute, and will be excited to work at the intersection of technology and agriculture. This is an exciting opportunity to join a fast-growing company in a management-level role, with significant potential for advancement.

    Core Responsibilities

    Design and implement a customer retention strategy

    This includes everything that drives customer lifetime value, including evaluating all aspects of the current renewal policy, renewal process, loyalty package and benefits, as well as re-designing, implementing and ensuring continuous improvement as informed by customer insights and feedback. Further, this will entail ensuring that all processes have measurable outputs that allow us to track improvement over time.

    Manage churn

    Drive engagements with key stakeholders (marketing, repayment, field ops, and agronomy teams) for various studies and market intelligence to define customer satisfaction and behaviour towards churn, and customer response to various campaigns on retention/loyalty to identify customer needs. Further, design and implement effective customer win-back campaigns.

    Performance Management

    Optimize the processes by which we manage the performance of customer-facing staff, both in the field and in our call center, and ensure that all processes enable clear insight on performance as well as tools for performance management. Design incentive structures that motivate customer-facing staff in the field and in our call center to drive renewals and customer retention.

    Customer insights

    Work with our business intelligence and customer-facing teams to analyze customer insights. Use these insights to design, test and iteratively improve the processes by which customers renew with Apollo. Spend significant time with our customers to deeply understand their behavior and preferences, and think creatively and strategically about how Apollo can better meet their needs.

    Grow the team

    You will establish and grow the Customer for Life team, whose key objective is to drive customer retention within Apollo. To achieve the vision, you will continuously identify and proactively address capacity constraints to grow and support the team to succeed. This will include developing and tracking SMART goals, including cross-departmental targets, and regularly supplying performance feedback to your team.

    You

    Have 4+ years experience in relevant roles, including management experience
    Possess B2C Customer retention experience, especially within an FMCG context would be a strong added advantage
    Have demonstrated ability to formulate and execute strategy, to ensure maximization of the lifetime value of customers
    Have strong written and verbal communication skills
    Possess demonstrated ability to energize, develop, and build rapport at all levels within an organization
    Are excited to work with smallholder farmers, including frequent travel to visit customers
    Are fluent in English and Swahili
    Work tirelessly to understand challenges from the ground up, starting with the customer’s experience and perspective
    Are a deeply curious and creative person who loves to solve difficult problems
    Are a confident consumer of data, and can use data to prove yourself wrong
    Are able to rapidly assimilate new information and make sound, strategic judgements
    Are a deep listener and skilled communicator who takes time to understand others’ perspectives

    We

    Are a collaborative team of smart and ambitious people who are dedicated to serving our customers
    Make magic happen to solve hard problems and always come with solutions when challenges arise
    Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve
    Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree
    Offer a dynamic environment that fosters talent, collaboration, and growth
    Take pride in our work and share the responsibility to see it through from conception to deployment
    Back up our talk with a competitive compensation and benefits package, challenging projects, and room for growth
    Value autonomy, honesty, transparency, and respect
    Are excited to hear from you!

    Pay range unavailable
    Salary information is not available at the moment.

    Apply via :

    jobs.lever.co

  • Recruitment and Training Associate Call Center Agent (Malipo Recovery) Field Agent Support

    Recruitment and Training Associate Call Center Agent (Malipo Recovery) Field Agent Support

    Your day-to-day:

    Recruit, train, and manage field agents and ensure data quality and achievement of their targets.
    With support from the Operations Designer initiate and work on the expansion/scouting program for new areas where Apollo plans to start operations. 
    Create and deliver training to field agents on data quality, work-planning, and expansion work.
    Work closely with the field marking approvals team on communicating critical areas of focus for supporting agents and field agents.
    Gather feedback from farmers on how Apollo can improve interaction with the farmers and report back for action.
    Prepare budgets for pieces of training and any other logistics needed for field agent’s training activities.
    Create KPIs to measure the performance of the agents.
    Together with the Operations Designer, plan and conduct screening for new agents to work in both existing and new areas. 
    Identify and escalate farmer and agent complaints to the call center and where necessary, follow up on resolutions to customer issues. 
    Liaise with other stakeholders, local ministry of agriculture group leaders, agro-dealers in marketing Apollo Agriculture products.
    Preparation of weekly work plans and field reports.
    Any other tasks assigned by your supervisor.

    You:

    Hold a Bachelor’s degree in a relevant field.
    Have 2 or more of relevant work experience.
    Have excellent communication and interpersonal skills.  
    Possess strong influencing and business orientation skills. 
    Are credible with senior and middle managers and able to build strong relationships with clients /colleagues quickly.  
    Have the knowledge and ability to manage all aspects of the training and development life cycle.
    Have specific knowledge of the latest thinking on training and development concept tools and techniques. 
    Possess strong client service focus, are a team player, and a role model for Apollo’s image.

    We:

    Are a collaborative team of smart and ambitious people who are dedicated to serving our customers.
    Make magic happen to solve hard problems and always come with solutions when challenges arise.
    Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve.
    Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree.
    Offer a dynamic environment that fosters talent, collaboration, and growth.
    Take pride in our work and share the responsibility to see it through from conception to deployment.
    Value autonomy, honesty, transparency, and respect.
    Are excited to hear from you!

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Data Analyst Senior Data Scientist Product Manager Marketing Lead Financial Analyst Head of Strategy and Business Development

    Data Analyst Senior Data Scientist Product Manager Marketing Lead Financial Analyst Head of Strategy and Business Development

    About The Role: Apollo are seeking a Data Analyst to join our growing team and help shape how farmers access farm inputs & products, credit, and customized advice at scale. As a part of the Business Intelligence team, you will be responsible for helping deliver timely, accurate, and relevant information across all functions within the company. Our primary responsibility is to provide the data necessary to support marketing, operations, finance, logistics, and communications team in their achievements and goals, and to help decision makers steer the company towards making intelligent decisions. Your role will interact with the entire leadership team, and you’ll have the opportunity to build a complete understanding of the entirety of a fast-growing startup while developing your technical skills and business acumen.

    Responsibilities

    Deliver accurate and relevant information to all areas of the business
    Create, maintain, and audit dashboards for reliable use by teams across the whole business
    Help define ambiguous requests to most effectively serve the goals of the business
    Influence business operations as a subject matter expert on company operations & systems
    Translate business needs into technical requirements for data infrastructure & engineering development
    Provide managers across the business with insight into how to use data-driven decision making to improve performance

    Qualifications

    Bachelors Degree in Statistics, Economics, Math, Computer Science, or another quantitative field
    1+ year of analytics experience in a dynamic business environment
    Experienced in one or more of the following tools: SQL, Python (pandas, numpy, scikit), PowerBI, Tableau, or other Business Intelligence tools
    Great organizational skills and attention to detail
    Excellent written & oral communication skills
    Ability to think strategically about the needs of the business and prioritize accordingly in a fast-paced work environment
    Ability to explain the nuances of data & dashboards to non-technical users, and ability to explain business needs in technical terms with engineering team

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Insurance Associate

    Insurance Associate

    About The Role

    We are seeking an Insurance Associate to own the execution of insurance initiatives in the company. Our core products have reached ~100,000 customers and we are well-positioned to expand our product portfolio into new crops and products that help farmers further increase their profits, access new markets, and mitigate the risks they face. To mitigate the risks faced by our customers, we have worked with our insurance partners to provide Area Yield Insurance for our maize farmers, MPCI for our tea farmers, indemnity cover for our dairy farmers, and credit life insurance for all our customers. A successful insurance associate will ensure all claims are processed on time, premiums are paid within time, analyze claims data and advise leadership on changes that can be done, documentation of all insurance claims, and working on training Apollo staff on the different types of insurance offered.

    Your Day-to-day

    Work with the agronomy report to ensure crop development reports are up-to date
    Conduct field research on the different types of insurance would be beneficial to the farmers
    Conduct field visits to areas where perils have been reported such as drought, floods and hailstones, and documenting them
    Submission of insurance reports and documentations
    Work with other departments like agronomy to contact Golden crop cuts
    Work with the repayment lead in designing insurance product structures to meet the needs of Apollo and farmers
    Follow up with insurance partners for insurance bookings, claims, and escalations
    Analyse insurance claims and advising the repayments lead on changes that could be made to ensure farmer’s risks are taken care of
    Work with repayment and collections lead to design insurance training for farmers, apollo staff to increase insurance literacy

    You Are

    A graduate of actuarial science or any other related course
    Knowledgeable about insurance with 2+ years of experience
    Tirelessly hardworking and hungry to learn
    Strong at data analysis in Excel or Google Sheets and have interest in learning SQL
    Clear communicator who can express complex ideas clearly both verbally and in writing
    Considerate listener who takes the time to deeply understand customers, teammates, and partners
    Ability to think with the end in mind while designing agricultural products, being able to built farmer product maps
    Ability to run tests and experiments, gather feedback across teams and provide insights which will enable insurance products iteration/improvements to better serve the farmer needs
    To become the farmer’s “advocate” balancing between what the farmer needs and what is commercially viable and scalable for the company

    We

    Are a collaborative team of smart and ambitious people who are dedicated to serving our customers
    Make magic happen to solve hard problems and always come with solutions when challenges arise
    Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve
    Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree
    Offer a dynamic environment that fosters talent, collaboration and growth
    Take pride in our work and share the responsibility to see it through from conception to deployment
    Back up our talk with a competitive compensation and benefits package including equity
    Value autonomy, honesty, transparency, and respect
    Are excited to hear from you!

    Apply via :

    jobs.lever.co

  • Internal Audit Assistant

    Internal Audit Assistant

    Job Id: OntzMGq1vL
    KEY PRIMARY RESPONSIBILITIES

    Reviewing various business processes and documents to check for controls and compliance with the company policies which includes Physical Asset verification and conducting systems audits. This involves:

    Conducting interviews during audits;
    Preparing working papers for the various audits;
    Developing  and administering  surveys;
    Summarizing audit issues;

    Detecting fraud and conducting follow up investigations;
    Identifying all risks including people, technology and process risks, and evaluate the efficiency and effectiveness of controls;
    Conducting data extraction, analysis, and security reviews utilizing software tools to guide the audit process;
    Identifying and documenting audit issues and recommendations concerning areas being reviewed;
    The performance of ad hoc assignments as required (e.g. investigations, advisory engagements)

    ACADEMIC QUALIFICATIONS

    Bachelors’ degree in Commerce/Accounting /Finance or related discipline

    JOB SKILLS AND REQUIREMENTS

    Analytical Skills
    Report writing skills
    Interpersonal skills
    Communication skills

    PROFESSIONAL QUALIFICATIONS

    CPA Section IV / ACCA equivalent

    EXPERIENCE

    At least 3 years work experience in a reputable firm or insurance company.
    Experience in forensic audit will be an added advantage.

    If you meet the above requirements then send your application to recruitment@apollo.co.keDeadline is 15th May,2021..

    Apply via :

    recruitment@apollo.co.ke

  • HR Project Manager

    HR Project Manager

    Apollo Agriculture is looking for a dynamic HR Project Manager to spearhead the delivery of various HR projects to enable us to continue to build a world-class team. You will be responsible for creating, managing, and executing various projects to standardize and strengthen HR practices across Apollo, as well as setting new HR processes and practices. You will closely with the Head of People and other members of the HR team to ensure the smooth delivery of key HR projects. 
    Your day-to-day:

    Lead the performance management process by ensuring goals are set and yearly performance reviews are conducted
    Support managers and leaders to hold continuous performance dialogues with their teams and ensure accountability 
    Develop and implement an internal promotions process
    Conduct job analysis and ensure each role has an up to date job description, and continuously update the organizational structure to reflect changes and updates
    Lead the job evaluation process and ensure there is a job grading structure in place
    Develop a career management framework with career paths so that people know how they can progress in the company 
    Conduct a training needs assessment and implement a training plan
    Conduct a culture workshop in order to articulate Apollo’s culture and ensure a shared understanding
    Continuously implement initiatives to sustain a positive culture
    Lead employee engagement initiatives across the company and come up with initiatives to ensure the team is engaged, particularly in the context of continued remote work

    You have:

    A Bachelor’s degree in Human Resources, Business Administration, or a related field
    An MBA or a Master’s in Organizational Development, Organizational Psychology, or a related field
    5+ years of experience delivering key transformational projects in Human Resources in both consulting and internal HR roles
    Exceptional written and verbal communication skills
    Strong presentation skills 
    Proven effective leadership and collaboration skills
    A demonstrated record of problem-solving and world-class analytical skills
    Strong creativity and ability to think outside the box

    We:

    Are a collaborative team of smart and ambitious people who are dedicated to serving our customers
    Make magic happen to solve hard problems and always come with solutions when challenges arise
    Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve
    Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree 
    Offer a dynamic environment that fosters talent, collaboration, and growth
    Take pride in our work and share the responsibility to see it through from conception to deployment
    Back up our talk with a competitive compensation and benefits package and challenging projects
    Value autonomy, honesty, transparency, and respect
    Are excited to hear from you!

    Apply via :

    jobs.lever.co

  • Software Engineer (Android) Business Operations Lead Area Distribution and Logistics Support Assistant

    Software Engineer (Android) Business Operations Lead Area Distribution and Logistics Support Assistant

    This position reports to the Head of Engineering.
    You

    Strong understanding of computer science and excellent software engineering fundamentals.
    A strong commitment to learning whatever is required to get the job done. We don’t expect you to know everything, but we expect you to be able to learn what you need to on the job.
    Experience developing software with a team. You should be able to use `git rebase` comfortably and see the benefits of testable code.
    Deep experience and comfort with building Android applications, Kotlin, the library ecosystem, and the build and deployment models. 
    Comfort building backends in at least one language. You don’t have to be an expert with the backend, but we expect you to be comfortable changing our APIs to ship the features you need.
    Deep desire to work delivering credit and advice to smallholder farmers with all of the challenges that entails. While we don’t expect every hire to start with experience working with smallholder farmers, we expect every hire to go on field trips and to develop a deep working understanding of the lives of our customers.
    Bonus: Comfort building user interfaces that are highly user friendly and have well thought out designs.
    Bonus: Comfort with functional programming languages. 

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Business Operations Lead

    Business Operations Lead

    Apollo Agriculture is looking for a dynamic and analytical Business Operations Lead to generate insights and execute strategic projects across our core customer-facing functions. You will closely partner with Apollo’s Chief Customer Officer and his team (marketing, sales, operations, logistics, etc.) to analyze the performance of key functions, identify challenges and opportunities, and design solutions that rapidly take advantage of these insights. As an example, you might partner with Apollo’s Field Sales team to understand the performance of sales agents, identify key performance drivers, and determine needed investments and resourcing needs, or you might build a model to optimize output in Apollo’s call center, and develop a plan for resource provisioning on the basis of Apollo’s targets. In addition, you’ll be responsible for ensuring alignment between customer-facing functions, by defining seasonal targets and KPIs and ensuring that all functions are optimally aligned around these goals.
    Your mandate is to identify and analyze problems, understand opportunities, and support rapid execution of solutions across functions. Success in this role will require a curious and commercial mindset, deep comfort with quantitative analysis and problem solving, and excellent relationship and communication skills. The right candidate will also spend meaningful time with Apollo’s customers in the field to understand their challenges and needs first-hand.
    You Have:

    Experience in management consulting, or equivalent experience in a corporate role for a technology company (e.g., Business Operations, Growth, Strategy or related).
    Experience working with a Product and/or Engineering department in a high-growth startup environment is preferred.
    Demonstrated record of problem-solving and world-class analytical skills.
    Excitement to understand Apollo from the ground up, starting with our customers.
    Exceptional written and verbal communication skills.
    Experience writing SQL and/or excellent Excel skills and excitement to learn SQL.
    An MBA (useful but not required).

    You Are

    An excellent communicator, writer, and networker, capable of influencing outcomes without directly owning them.
    A proactive problem solver and quantitative thinker: you like to “pull threads” and dive deep into data to understand the key drivers of business performance
    A system-level thinker with a commercial mindset who quickly understands cause and effect in complex systems.
    A considerate listener who takes the time to deeply understand customers, teammates, and partners.
    A deeply curious person.

    Apply via :

    jobs.lever.co