Jobs Kenya

Website: Website https://apolloagriculture.com

  • Credit Manager, Customer Management Senior/Principal Associate, Collection Strategy

    Credit Manager, Customer Management Senior/Principal Associate, Collection Strategy

    About the Role
    Apollo is seeking an experienced and analytically driven professional to lead the customer management strategy of our credit and financing products for small scale farmers. The Credit Manager, Customer Management is accountable for improving the profitability of the portfolio by increasing repeat usage, renewal rate and average ticket sizes while managing credit risk. As we expand as a business, the manager will also be accountable for growing the credit organization within the company and be able to manage and retain top talent.
    Key Responsibilities

    Customer Management Policy: Maximize portfolio profitability and size by optimizing renewal and cross-sell eligibility policy, and product terms (line, price etc.)
    Monitoring and Control: Develop and maintain a monitoring framework portfolio performance by developing and tracking relevant metrics within proposed control limits. Ensure intent meets execution by developing and maintaining an implementation monitoring and control framework.
    User Research: Identify and execute user research through in-person visits and surveys for target consumers (farmers) to inform the policy design
    Cross Functional Collaboration: Work with our collections, acquisition, product, logistics & distribution, sales, and customer support teams to ensure that all systems support smooth implementation and launch of strategies
    Team Development: Develop the credit team by identifying, recruiting and retaining great talent and be accountable for the team’s and team member’s growth and development.
    Learning agenda and experiments: Drive the credit risk learning agenda by ensuring relevant design of experiments and control of experimentation risk and budget.

    Does this sound like you?

    Are a professional with advanced knowledge of credit and risk management with 8-12 years of relevant experience. This includes: 1) Experience in managing a consumer lending portfolio and credit risk, preferably for underserved consumers in developing economies; 2) Experience in developing or optimizing credit products (credit cards, line of credit, personal loans etc.) for retail consumers
    Are a data-driven problem solver with experience in using data science and AI to underwrite consumers and make business decisions to optimize profit
    Possess exceptional skill leading, developing and managing high performing teams, with a minimum of 3 years of leadership/managerial experience
    Are an exceptional communicator with the ability to effectively and efficiently communicate complex information and analytical strategy
    An exceptional leader that can influence without authority
    Have a graduate degree in courses requiring and developing analytical problem solving and mathematical ability (e.g. engineering, statistics, mathematics, economics etc.)

    Apollo’s culture:

    Collaborative team of smart and ambitious people who are dedicated to serving our customers.
    Make magic happen to solve hard problems and always come with solutions when challenges arise.
    Comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve.
    Considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree.
    Offer a dynamic environment that fosters talent, collaboration and growth.
    Take pride in our work and share the responsibility to see it through from conception to deployment.
    Back up our talk with a competitive compensation and benefits package and challenging projects.
    Value autonomy, honesty, transparency, and respect.
    Are excited to hear from you!

    go to method of application »

    Use the link(s) below to apply on company website.  Persons of all gender, race, sex, orientation, age, and identity are encouraged to apply.

    Apply via :

  • Head of FP&A Business Operations Manager

    Head of FP&A Business Operations Manager

    About The Role
    Apollo Agriculture is looking for an FP&A leader to drive data-driven decision making throughout the company.
    Your Day-to-Day

    Build, mentor and manage a world-class FP&A team across multiple geographies
    Drive data-driven decision making throughout the company. Collaborate with teams across the company to provide analyses & insights to support strategic decision making at a team level.
    Analyze monthly results and leading indicators to support monthly forecasting and achievement of targets
    Build and manage all financial models. Work closely with the CEO, CFO and Head of Strategy to model new business lines to inform strategy /capital budgeting decisions.
    Own and develop the budget: Determine the appropriate processes, methodologies, and modeling techniques to produce low variance budget vs. actuals. Analyze budget versus actuals and make recommendations on cost-saving opportunities.
    Build and continuously develop financial reporting & forecasting, including cash, FX, maturity gap and covenant monitoring reporting
    Provide analyses in support of development of growth targets and evaluation of strategic initiatives

    You:

    Are a leader who has built an FP&A team for a fast-growing company. You have experience mentoring a team and have a proven track record developing financial analysis skills and transferring knowledge to more junior team members.
    Have operated in a high growth, multi-currency/geography business, ideally for a fintech company
    Have a strong background in financial modeling, data analytics or similar domains
    Have a high standard of integrity
    Are skilled at cross-functional project management and influencing outcomes without direct ownership
    Hold an MBA or equivalent professional certifications

    We:

    Are a collaborative team of smart and ambitious people who are dedicated to serving our customers.
    Make magic happen to solve hard problems and always come with solutions when challenges arise.
    Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve.
    Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree.
    Offer a dynamic environment that fosters talent, collaboration and growth.
    Take pride in our work and share the responsibility to see it through from conception to deployment.
    Back up our talk with a competitive compensation and benefits package and challenging projects.
    Value autonomy, honesty, transparency, and respect.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Fraud Operations Associate

    Fraud Operations Associate

    About The Role
    Apollo Agriculture is seeking a Fraud Operations Associate to be the point person for all anti-fraud activities in the Repayments and Collections team. As a Fraud Operations Associate, you will be the key contact person for Apollo Agriculture’s external fraud investigators. You will collaborate with Apollo’s external investigators and the Repayments and Collections team to identify, anticipate and mitigate fraudulent activity. Additionally, you will also work closely with an internal team in monitoring and checking our fraud flagging systems, to identify and mitigate fraud cases.
    Your Day-to-Day Responsibilities

    Research, analyze and provide insightful advice on fraudulent activity involving farmers, agro-dealers and field agents
    Create actionable reports detailing fraud activity and related mitigation measures
    Investigate potential fraudulent accounts and flag them on Apollo Agriculture’s fraud flagging system
    Perform data and operational analysis to identify fraud
    Use insights gathered from data to flag high-risk regions, customers and agents
    Collaborate with contracted investigators and respond to attempted and actual fraud incidents
    Assist management teams with fraud reviews as required

    You

    Have a Diploma or Bachelor’s Degree in Law, Criminology or a related field
    Have 2-3 years working experience
    Are a hands-on problem solver and forward thinker with an eye for detail
    Are an excellent communicator and adept at report writing
    Have strong data analysis skills and know your way around Excel
    Can collect field insights, analyze them and communicate findings in an actionable way
    Have a solid understanding of legal protocols at the grassroots level
    Certified Fraud Examiner (CFE) qualification is an added advantage

    We

    Are a collaborative team of smart and ambitious people who are dedicated to serving our customers.
    Make magic happen to solve hard problems and always come with solutions when challenges arise.
    Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve.
    Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree.
    Offer a dynamic environment that fosters talent, collaboration, and growth.
    Take pride in our work and share the responsibility to see it through from conception to deployment.
    Back up talk with a competitive compensation and benefits package and challenging projects.
    Value autonomy, honesty, transparency, and respect.
    Are excited to hear from you

    Please submit a cover letter and resume to apply for this role.

    Apply via :

    jobs.lever.co

  • Data Analyst Data Engineer

    Data Analyst Data Engineer

    About The Role: Apollo are seeking a Data Analyst to join our growing team and help shape how farmers access farm inputs & products, credit, and customized advice at scale. As a part of the Business Intelligence team, you will be responsible for helping deliver timely, accurate, and relevant information across all functions within the company. Our primary responsibility is to provide the data necessary to support marketing, operations, finance, logistics, and communications team in their achievements and goals, and to help decision makers steer the company towards making intelligent decisions. Your role will interact with the entire leadership team, and you’ll have the opportunity to build a complete understanding of the entirety of a fast-growing startup while developing your technical skills and business acumen.

    Responsibilities

    Deliver accurate and relevant information to all areas of the business
    Create, maintain, and audit dashboards for reliable use by teams across the whole business
    Help define ambiguous requests to most effectively serve the goals of the business
    Influence business operations as a subject matter expert on company operations & systems
    Translate business needs into technical requirements for data infrastructure & engineering development
    Provide managers across the business with insight into how to use data-driven decision making to improve performance

    Qualifications

    Bachelors Degree in Statistics, Economics, Math, Computer Science, or another quantitative field
    1+ year of analytics experience in a dynamic business environment
    Strong understanding of SQL
    Experienced in one or more of the following tools: Python (pandas, numpy, sklearn), PowerBI, Tableau, or other Business Intelligence tools
    Great organizational skills and attention to detail
    Excellent written & oral communication skills
    Ability to think strategically about the needs of the business and prioritize accordingly in a fast-paced work environment
    Ability to explain the nuances of data & dashboards to non-technical users, and ability to explain business needs in technical terms with engineering team

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Area Distribution and Logistics Support Assistant- Bungoma

    Area Distribution and Logistics Support Assistant- Bungoma

    Apollo Agriculture is seeking experienced and talented individuals to take up the position of Area Distribution and Logistics support Assistant in the Distribution and Logistics department. 
    The Area Distribution and Logistics support Assistant will be based in Nyamira and will report directly to the Logistics and Distribution Manager.
    Responsibilities

    Distribution partners recruitment, onboarding and continuous training.
    On-ground logistics support for Apollo field activities.
    Distribution channel relationship management to include stocking & technical support for Apollo partners.
    On-ground escalations resolution for Apollo Teams.
    Apollo & other partners connector.
    On the ground insights on channel development and overall processes improvements.
    Improving brand visibility via the channel.
    Other channels explorations and testing.

    Qualifications

    Have 1-2 years of experience in distribution/channel management.
    Have experience in a fast-paced start-up environment (added advantage). 
    Possess a related University Degree qualification from an accredited institution.
    Have heart and grit!
    Can establish priorities and multi-task.
    Are analytical, computer literate, proactive, and team player.
    Are a self-starter and someone who takes initiative.
    Are proficient in Microsoft Word and Excel and Email.
    Have strong work ethic – will be responsible for Specific areas.
    Have integrity – you will bear personal responsibility for your area of operation.
    Possess working knowledge of inventory management software (e.g. ERP)
    Have the ability to accurately track inventory and create reports
    Have an analytical mind with strong math skills.
    Possess excellent organizational and planning skills
    Have outstanding communication and interpersonal abilities
    Have at least 3 able and willing guarantors.
    Possess a certificate of good conduct certified by the Directorate of Criminal Investigations.

    We:

    Are a collaborative team of smart and ambitious people who are dedicated to serving our customers.
    Make magic happen to solve hard problems and always come with solutions when challenges arise.
    Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve.
    Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree.
    Offer a dynamic environment that fosters talent, collaboration and growth.
    Take pride in our work and share the responsibility to see it through from conception to deployment.
    Value autonomy, honesty, transparency, and respect.

    Apply via :

    jobs.lever.co

  • (Senior) Recruitment Associate

    (Senior) Recruitment Associate

    About The Role

    Apollo is seeking a (Senior) Recruitment Associate to help us source, onboard, and support world-class talent at Apollo. The (Senior) Recruitment Associate will execute Apollo’s talent acquisition strategy, from sourcing to interviewing, to closing candidates. The ideal candidate will exhibit deep curiosity for all facets of Apollo, will be a world-class communicator and operator, and will work with urgency and meticulous attention to detail to achieve Apollo’s hiring goals.

    Your day-to-day

    Work with the Recruitment Manager and hiring managers to understand key talent needs, and create original and compelling job descriptions.
    Manage the recruitment process from end to end, from job posting, to reviewing candidates, to setting up interviews and supporting the closing process
    Ensure hiring managers are well equipped to run excellent, efficient recruitment processes and that they are accountable to recruitment timelines.
    Spend time both with prospective candidates and hiring managers to build meaningful relationships that help you match candidates to hiring needs
    Support processes with contracted recruiters from end-to-end.

    You

    Are a fantastic communicator and listener. You can turn complex information and technical jargon into a compelling and clear job descriptions
    Are naturally curious and excited to learn everything there is to know about Apollo’s departments and their needs, from agronomy to data science to engineering to finance, in order to help candidates truly understand Apollo’s mission and vision
    Are a systems thinker with an extreme sense of urgency and a keen eye for detail. You would never send out a contract without double checking it for accuracy and errors.
    Connect with others on a human level and exercise excellent judgement, while still taking a systematic and methodical approach to your work.
    Are passionate about Apollo’s mission and deeply believe that world-class talent is essential to its success.
    Have experience working in international settings or are excited to work in a global context

    We

    Are a collaborative team of smart and ambitious people who are dedicated to serving our customers.
    Make magic happen to solve hard problems and always come with solutions when challenges arise.
    Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve.
    Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree.
    Offer a dynamic environment that fosters talent, collaboration and growth.
    Take pride in our work and share the responsibility to see it through from conception to deployment.
    Back up our talk with a competitive compensation and benefits package and challenging projects.
    Value autonomy, honesty, transparency, and respect.
    Are excited to hear from you!

    Please submit your resume and a cover letter that clearly outlines why you are excited about Apollo and this role. Note that direct experience in recruitment is not required.

    Apply via :

    jobs.lever.co

  • (Senior) Recruitment Associate (Senior) Talent Manager

    (Senior) Recruitment Associate (Senior) Talent Manager

    About The Role

    Apollo is seeking a (Senior) Recruitment Associate to help us source, onboard, and support world-class talent at Apollo. The (Senior) Recruitment Associate will execute Apollo’s talent acquisition strategy, from sourcing to interviewing, to closing candidates. The ideal candidate will exhibit deep curiosity for all facets of Apollo, will be a world-class communicator and operator, and will work with urgency and meticulous attention to detail to achieve Apollo’s hiring goals.

    Your day-to-day

    Work with the Recruitment Manager and hiring managers to understand key talent needs, and create original and compelling job descriptions.
    Manage the recruitment process from end to end, from job posting, to reviewing candidates, to setting up interviews and supporting the closing process
    Ensure hiring managers are well equipped to run excellent, efficient recruitment processes and that they are accountable to recruitment timelines.
    Spend time both with prospective candidates and hiring managers to build meaningful relationships that help you match candidates to hiring needs
    Support processes with contracted recruiters from end-to-end.

    You

    Are a fantastic communicator and listener. You can turn complex information and technical jargon into a compelling and clear job descriptions
    Are naturally curious and excited to learn everything there is to know about Apollo’s departments and their needs, from agronomy to data science to engineering to finance, in order to help candidates truly understand Apollo’s mission and vision
    Are a systems thinker with an extreme sense of urgency and a keen eye for detail. You would never send out a contract without double checking it for accuracy and errors.
    Connect with others on a human level and exercise excellent judgement, while still taking a systematic and methodical approach to your work.
    Are passionate about Apollo’s mission and deeply believe that world-class talent is essential to its success.
    Have experience working in international settings or are excited to work in a global context

    We

    Are a collaborative team of smart and ambitious people who are dedicated to serving our customers.
    Make magic happen to solve hard problems and always come with solutions when challenges arise.
    Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve.
    Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree.
    Offer a dynamic environment that fosters talent, collaboration and growth.
    Take pride in our work and share the responsibility to see it through from conception to deployment.
    Back up our talk with a competitive compensation and benefits package and challenging projects.
    Value autonomy, honesty, transparency, and respect.
    Are excited to hear from you!

    Please submit your resume and a cover letter that clearly outlines why you are excited about Apollo and this role. Note that direct experience in recruitment is not required.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Chief of Staff to the CEO

    Chief of Staff to the CEO

    About The Role

    Apollo is seeking a world-class Chief of Staff to serve Apollo’s CEO as strategic partner, trusted operator, project manager, and executor of strategic initiatives across the company. The Chief of Staff’s mandate is to ensure that the CEO allocates his time to the most important and strategic areas by (i) setting and helping to execute the CEO’s priorities, (ii) developing a deep and broad view of goings on across the company, (iii) managing complex cross-company challenges and initiatives, and (iv) generally managing a broad spectrum of responsibilities in response to changing business needs. This is a fantastic opportunity to take a highly strategic role in a rapidly growing start up and serve as a force multiplier for Apollo’s senior leadership team.

    Your Day-to-Day

    Track and ensure the completion of the CEO’s priorities, and proactively identify and mitigate obstacles as they arise.
    Proactively follow up with the CEO’s direct reports and other team members to ensure that tasks delegated from the CEO are completed and that company goals are on track. When goals are not on track, provide actionable recommendations for improvement.
    Act as an extension of the CEO and funnel appropriate information across the leadership team by exercising both exceptional relationship building skills as well as excellent discretion and judgement.
    Support the CEO with the development of board materials and investor communications and work closely with the CEO on fundraising, from strategy to relationship building, due diligence and closing.
    Run leadership meetings and off sites, and ensure that relevant information is disseminated appropriately across the company.
    Identify key gaps and move quickly to address them, either directly or by flagging necessary additions to the leadership team.
    Serve as thought partner, strategic advisor, and confidante to the CEO.
    Provide analysis, recommendations, and options to the CEO regarding high impact decisions.
    Move with urgency and without ego to solve whatever problem or need comes up.
    Evaluate all incoming requests and inquiries directed to the CEO and determine the level of priority and the right course of action.
    Manage the CEO’s schedule, inbox, and travel schedule, either personally or by managing an EA to support the executive office.
    Travel as needed between Apollo’s offices in Nairobi and Amsterdam.

    You

    Are an exceptional writer and communicator. You can turn complex information into digestible and actionable insights and can communicate effectively to a broad range of audiences and stakeholders, and you exercise excellent judgment about what level of information is necessary to enable efficient decision making.
    Have an eye for design, and can develop compelling investor materials and presentations. You are a great storyteller and can translate that across mediums, both written and visual.
    Exercise excellent judgement and discretion and have deep emotional intelligence. You are a considerate listener and believe that effective leadership requires meaningful relationships across the company that are built on trust and transparency.
    Are capable of influencing outcomes without directly owning them.
    Are excited to travel frequently between Apollo’s offices and service territories, and are as comfortable spending time with Apollo’s farmer customers as you are in the boardroom.
    Are comfortable providing effective feedback on ideas and proposals from team members across the company. You are comfortable pushing back when necessary and are excited to wade into the details to ensure you can partner with leaders effectively and help bring improvements to life.
    Are a strategic and analytical thinker who can analyze complex business challenges and independently investigate when things go wrong. You are comfortable in excel and either know or would be excited to learn SQL to enhance your understanding of business challenges.
    Are a tireless problem solver who can roll up your sleeves to tackle whatever challenges need urgent attention, no matter when they arise. You have a “whatever it takes” attitude and are comfortable managing both strategic initiatives and nitty-gritty details to get the job done.
    Have worked in management consulting, in a high-growth tech start up or similar, ideally in a cross-cutting role, or previously in a Chief of Staff role.

    We

    Are a collaborative team of smart and ambitious people who are dedicated to serving our customers.
    Make magic happen to solve hard problems and always come with solutions when challenges arise.
    Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve.
    Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree.
    Offer a dynamic environment that fosters talent, collaboration and growth.
    Take pride in our work and share the responsibility to see it through from conception to deployment.
    Back up our talk with a competitive compensation and benefits package and challenging projects.
    Value autonomy, honesty, transparency, and respect.
    Are excited to hear from you!

    Please submit a cover letter that convinces us that you’re a fantastic fit for this role!

    Apply via :

    jobs.lever.co

  • Product Manager, Agriculture Communications Manager Head of Strategy and Business Development Field Recruitment Manager Product Manager, Apollo User Interface Logistics and Distribution Manager Business Operations Analyst

    Product Manager, Agriculture Communications Manager Head of Strategy and Business Development Field Recruitment Manager Product Manager, Apollo User Interface Logistics and Distribution Manager Business Operations Analyst

    About The Role

    We are seeking a product manager to own the research, design, and iterative improvement of Apollo’s agricultural product offerings. Our core products have reached nearly 100,000 customers and we are well-positioned to expand our product portfolio into new crops and products that help farmers further increase their profits, access new markets, and help them manage the risks they face. In this role your mandate will be to maximize value per acre for our customers and for Apollo. You are a strong candidate if you have a deep knowledge of farming across Kenya/East Africa, the ability to think critically and commercially about the best opportunities for Apollo and our customers, and comfort designing products that delight our customers.

    Your Core Responsibilities

    Product Development: Identify, prioritize, and launch agricultural products. Determine the best inputs (seeds, fertilizers, chem) to be used for these products to maximize farmer return on investment. Incorporate information and data to iteratively improve our existing product portfolio.
    Training Design: Curate the knowledge that customers need to succeed with our agricultural products. Build curriculums that upskill our customers. Determine the appropriate delivery model and collaborate with other teams to ensure this content is delivered effectively.
    User Research: Spend significant time with our customers to deeply understand current farming practices and cash flows; identify optimal opportunities for increased investment and commercialization of farming practices.
    Expansion: Define criteria for identifying a product’s service territory that ensure strong product-market fit and personally select pilot areas. Lead expansion strategy for every product and work with our operations team to ensure your strategy is implemented effectively.
    Cross-Functional Collaboration: Work with our credit, logistics & distribution, sales, and customer support teams to ensure that all systems support smooth product implementation and launch

    You Are

    Knowledgeable about diverse farming practices across Kenya (and beyond)
    Comfortable making commercial judgements about what’s right for our farmers and Apollo
    Extremely comfortable and excited to spend extended periods of time in the field
    Hungry to learn and excited to make an impact
    Able to rapidly assimilate new information and make sound, strategic judgements
    Strong at data analysis in Excel or Google Sheets and have interest in learning SQL
    Equally comfortable admitting when you are wrong as defending your opinion
    Clear communicator who can clearly express complex ideas both verbally and in writing
    Considerate listener who takes the time to deeply understand customers, teammates, and partners
     

    We

    Are a collaborative team of smart and ambitious people who are dedicated to serving our customers
    Make magic happen to solve hard problems and always come with solutions when challenges arise
    Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve
    Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree
    Offer a dynamic environment that fosters talent, collaboration, and growth
    Take pride in our work and share the responsibility to see it through from conception to deployment
    Back up our talk with a competitive compensation and benefits package including equity
    Value autonomy, honesty, transparency, and respect
    Are excited to hear from you!

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Call Center Agent – Agro Dealer Support

    Call Center Agent – Agro Dealer Support

    About the Role: Apollo is seeking an experienced Call Centre agent

    Your Day-to-day

    Make outbound calls to farmers and partners to handle inquiries and or provide support
    Diligently handle farmer’s and partner customer inquiries via telephone and/or SMS/Intercom
    Manage and resolve farmers/customers/partners and Field Teams’ complaints as it pertains to the agro dealer channel.
    Training Partners and their attendants with the product, promotions, referrals, technical/mobile app, and service information by clearly explaining procedures; answering questions and queries; providing information following the Company’s policies and procedures. Identify and escalate priority issues that need to be handled at a different level, and do the necessary follow-up of customer concerns.
    Accurately document all customer interaction information according to standard operating procedures as the Company shall detail to you from time to time.
    Daily reporting and updates of any feedback/insights/recommendations/challenges ensure high-quality results by adhering to standards and guidelines as well as identify customer service process gaps and recommend improvement in procedures. In case of process gaps where a possible solution is not insight, you can escalate it for the relevant team to follow up.
    Ensure high-quality results by adhering to set KPIs as will be provided in detail to you from time to time by your supervisor.
    Ensure 100% product availability at all times at the assigned cohort of partner accounts.
    Troubleshoot Mobile App Related issues and provide first-level resolutions to the customer.
    Treat farmers and partners with respect and maintain high standards of customer care while attending to your duties.
    Take care of the company’s assets that are accorded to you individually as well as those meant for common use.

    You Are

    Be a holder of an undergraduate degree or a diploma certificate
    Conversant with English, Kiswahili, and specific vernacular language.
    Must be able to converse in Embu/Meru/Mbeere dialects
    Self-driven and able to work remotely with minimal supervision.
    Have basic computer skills and be familiar with Windows or Ubuntu OS.
    Have a background in Customer experience support
    Access to a stable internet

    We

    Are a collaborative team of smart and ambitious people who are dedicated to serving our customers.
    Make magic happen to solve hard problems and always come with solutions when challenges arise.
    Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve.
    Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree.
    Offer a dynamic environment that fosters talent, collaboration, and growth.
    Take pride in our work and share the responsibility to see it through from conception to deployment.
    Back up our talk with a competitive compensation and benefits package and challenging projects.
    Value autonomy, honesty, transparency, and respect. Are excited to hear from you!

    Apply via :

    jobs.lever.co