Jobs Kenya

Website: Website https://apolloagriculture.com

  • Customer Experience (CX) Agents

    Customer Experience (CX) Agents

    About the Role:
    Apollo Agriculture is seeking experienced customer experience professionals to join our Telesales team as Customer Experience Agents. As a Customer Experience (CX) Telesales Agent at Apollo Agriculture, your pivotal role is to deliver exceptional customer experiences to our diverse clientele including farmers, agents, and agro-dealers. Through inbound and outbound calls, you will provide product and service information, address inquiries, troubleshoot issues, and promote Apollo’s offerings. Your strong attention to detail, excellent communication skills, and unwavering dedication to customer satisfaction will significantly contribute to the growth and success of the company. 
    Responsibilities:

    Promptly respond to incoming inquiries, ensuring accurate information delivery.
    Record all customer interactions meticulously and in accordance with company procedures. 
    Skillfully troubleshoot and resolve first-level customer issues related to the Apollo digital application. 
    Precisely capture and maintain detailed information about farmers, agents, and agrodealers in the designated system. 
    During call support, employ upselling and cross-selling techniques to promote various products and services to customers. 
    Skillfully interpret and communicate complex farmer information, including loan packages and balances. 
    Diligently handle phone and SMS requests from farmers, agents, and agrodealers.  Manage and resolve complaints, providing comprehensive feedback upon issue resolution. 
    Offer clear and accurate explanations of procedures while addressing inquiries in alignment with company policies. 
    Utilize provided tools to conduct surveys and collect valuable customer feedback.  Identify and escalate service delivery issues to higher levels of support when necessary.
    Uphold high-quality service standards while actively identifying opportunities for improvement. 
    Maintain a high level of customer service and respect for farmers while performing your duties. 
    Ensure proper safeguarding of company assets designated for your use. 

    Requirements:

    Be a holder of an Undergraduate degree or a diploma certificate 
    +2yrs experience in customer service, customer support, or related roles  Proficiency in English, Kiswahili, and a vernacular language. 
    Self-motivated and capable of remote work with minimal supervision. Basic computer skills and familiarity with Windows or Ubuntu OS. Background in data entry. 
    Excellent verbal and written communication skills 
    Access to a stable internet 

    We:

    Are a collaborative team of smart and ambitious people who are dedicated to serving our customers. 
    Make magic happen to solve hard problems and always come with solutions when challenges arise. 
    Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve. 
    Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree. 
    Offer a dynamic environment that fosters talent, collaboration and growth. 
    Take pride in our work and share the responsibility to see it through from conception to deployment. 
    Back up our talk with a competitive compensation and benefits package and challenging projects. 
    Value autonomy, honesty, transparency, and respect. 
    Are excited to hear from you!

    Apply via :

    jobs.lever.co

  • Telesales Agents

    Telesales Agents

    About the Role:

    Apollo Agriculture is seeking experienced customer experience professionals to join our Telesales team as Telesales Agents. As a Telesales Agent at Apollo Agriculture, your role encompasses a range of outbound calling activities aimed at engaging with farmers and driving business growth. You will play a pivotal role in capturing farmer profiles, upselling and cross-selling products and services, verifying loan packages, and contributing to excellent customer experiences.

    Location: Nairobi, Kenya
    Reporting Lines: This role reports to the Telesales Associate
    Contract Duration: Short-term
    Responsibilities:

    Make outbound calls to interested farmers to accurately capture their profile in the system; including upselling and cross-selling the Company’s products and services on the FMF, Deposit and approval verification calls, and converting farmers by way of making the requisite payment as defined in the assigned role.
    Verify farmers’ loan packages prior to disbursement and ensure they are as per the farmer’s requirements
    Responsibly manage and resolve inquiries from farmers and customers via telephone and SMS.
    Address and resolve complaints from farmers, customers, and partners.
    Provide detailed product and service information, adhering to Company policies and procedures.
    Ensure high-quality results by adhering to the standards and guidelines on communication, data, and call quality as well as identify customer service and sales process gaps and recommend improvement in procedures. In case of process gaps where a possible solution is not in sight, you can escalate it for the relevant team to follow up.
    Identify and escalate priority issues, ensuring effective follow-up on customer concerns.
    Document all customer interactions accurately, adhering to established procedures. Uphold communication, data, and call quality standards, identifying process gaps and recommending improvements
    Collaborate with other departments to handle assigned calls and tasks. Troubleshoot Mobile App-related issues, offering initial resolutions to customers. Demonstrate respect and exceptional customer care while fulfilling duties. Safeguard both personal and shared company assets.

    Requirements:

    Hold an Undergraduate degree or a diploma certificate.
    Proficiency in English, Kiswahili, and a vernacular language.
    Self-motivated and capable of remote work with minimal supervision
    Basic computer skills and familiarity with Windows or Ubuntu OS
    Experienced in data entry work
    Access to a stable internet connection.

    We:

    Are a collaborative team of smart and ambitious people who are dedicated to serving our customers.
    Make magic happen to solve hard problems and always come with solutions when challenges arise.
    Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve.
    Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree.
    Offer a dynamic environment that fosters talent, collaboration and growth.
    Take pride in our work and share the responsibility to see it through from conception to deployment.
    Back up our talk with a competitive compensation and benefits package and challenging projects.
    Value autonomy, honesty, transparency, and respect.
    Are excited to hear from you!

    Apply via :

    jobs.lever.co

  • Procurement Assistant

    Procurement Assistant

    About the Role:

    Apollo Agriculture is seeking a detail-oriented, organized and eager procurement professional to join our Procurement team. As a Procurement Assistant, you will collaborate closely with the Head of Procurement to oversee all aspects of procurement processes and engage with stakeholders, guaranteeing the prompt delivery of goods and services. This is an exciting role for procurement professionals seeking to grow their career within a dynamic and vibrant organization that’s passionately dedicated to the essential mission of making commercial farming accessible to all!

    Reporting Lines: This role reports to the Head of Procurement
    Location: Nairobi, Kenya
    Contract Duration: Short-Term
    Responsibilities:

    Ensure compliance with Apollo’s rules, regulations, policies, and strategies in procurement activities
    Collaborate with department personnel and managers to plan procurement activities
    Review and evaluate bids and proposals, preparing analyses for contract awards and committee review
    Verify the completeness and accuracy of technical specifications in purchase requests (PRF)
    Prepare specifications, Terms of Reference, and Statement of Works for RFPs and RFQs, ensuring department approval
    Issue RFQs, RFPs, and other tender documents, aligning with Apollo-approved templates
    Monitor the procurement cycle, liaising with vendors and resolving post-order issues
    Maintain a procurement monitoring tracker, provide purchase order feedback to departments, and ensure document availability for audits
    Conduct market research to ensure competitive and quality services
    Manage supplier database, oversee inventory, and coordinate distribution of branded materials, including international expansion support

    Requirements:

    Diploma or Bachelor’s Degree in Procurement
    1 to 2 years of experience
    Comfort with common analytical tools e.g. Excel
    Negotiation skills
    Knowledge of vendor relationship management
    High degree of integrity
    Familiarity with procurement tools and protocols

    We:

    Are a collaborative team of smart and ambitious people who are dedicated to serving our customers.
    Make magic happen to solve hard problems and always come with solutions when challenges arise.
    Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve.
    Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree.
    Offer a dynamic environment that fosters talent, collaboration and growth.
    Take pride in our work and share the responsibility to see it through from conception to deployment.
    Back up our talk with a competitive compensation and benefits package and challenging projects.
    Value autonomy, honesty, transparency, and respect.
    Are excited to hear from you!

    Apply via :

    jobs.lever.co

  • Data Verification Quality Assurance Agent Data Verification Agents

    Data Verification Quality Assurance Agent Data Verification Agents

    About The Role

    Apollo Agriculture is seeking highly motivated and detail-oriented individuals to join our team of Data Verification Quality Assurance Agents. As a DV QA, you will be tasked with performing various tasks including performing call back verifications, ensuring the quality of data captured by the Data Verification team, conducting administrative reviews, and carrying out fraud checks conducted by Apollo Agents. Additionally, the role involves supervising the verification and pre-disbursement stages of the credit approval process for customers.

    Location: Hybrid (Nairobi, Kenya)
    Contract Duration: Short-Term
    Reporting Lines: This role reports to the Fraud Operations Senior Associate
    Responsibilities:

    Perform quality checks on verifications, farmer documentation completed tasks and Fraud checks done by the call center agents
    Perform a gating function for quality of verifications, submitted information, documents. He/she will check KYC compliance, completeness of farmer information provided and proper execution of forms
    Provide MIS on quality of verifications through analysis, reports and updates for decision making by business
    Manage escalated issues, queries and complaints as well as deliver high quality service
    Any other duties as may be assigned by the line supervisor.

    Requirements:

    Be a holder of Undergraduate degree or a diploma certificate
    Have a vast knowledge of Data entry and transcription
    Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine
    Fluent in written and spoken English & Kiswahili.
    Self driven and able to work remotely under pressure with minimal supervision
    Have full computer skills and a great familiarity with Windows or Ubuntu OS
    Have Knowledge on excel skills
    Access to stable internet
    High integrity and good customer service

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Fraud Operations Agents

    Fraud Operations Agents

    About the Role:

    Apollo Agriculture is seeking highly motivated individuals with an eye for detail to join our team as Fraud Operations Agents.
    As a Fraud Operations Agent at Apollo Agriculture, you will play a pivotal role in safeguarding the integrity of our customer journey by identifying and addressing fraudulent activities among our customers and other parties. Your key responsibility will involve mitigating financial risks associated with fraudulent farmers. Additionally, you will be responsible for enforcing the company’s Fraud Policy, ensuring compliance, and supporting the loan recovery process.

    Reporting Lines: This role reports to the Fraud Operations Senior Associate
    Contract Duration: Short Term
    Location: Remote (Nairobi)
    Responsibilities:

    Investigating potentially fraudulent applications
    Utilizing CMS and AFIT for investigations, while documenting findings
    Scrutinizing administrative reviews involving subjective judgments based on company policies and guidelines
    Addressing performance flags for field agents and resolving related issues
    Providing incriminating evidence for agent deactivation advocacy
    Planning and conducting retraining for field agents with minor data quality issues
    Completing additional tasks assigned by supervisors as needed

    Requirements:

    Diploma or Bachelor’s Degree in a relevant field, with a preference for Criminology or Forensic Investigations
    Proficiency in compiling detailed reports
    Fluent in both written and spoken English and Kiswahili.
    Self-motivated and capable of working remotely under pressure with minimal supervision
    Strong computer skills and a deep familiarity with Windows or Ubuntu operating systems
    Extensive knowledge of Excel and spreadsheet software
    Access to a stable internet connection
    Must possess a Police Clearance Certificate, indicating no previous criminal records
    Demonstrates high integrity and excellent customer service skills

    Apply via :

    jobs.lever.co

  • Sales Training Assistant

    Sales Training Assistant

    About The Role

    We’re seeking a driven and creative problem solver to join our Sales team as Sales Training Assistant. The successful candidate will be responsible for performing various training duties, primarily focused on developing and evaluating training materials for digital delivery. As the Sales Training Assistant, you will be involved in the creation, refinement and sense-checking of sales training materials before these are shared with the intended audience. You will work closely with the Senior Manager, Sales Training to ensure that field sales agents country-wide receive clear and concise training to equip them with the right skills to sell our products.

    Location: Nairobi, Kenya
    Reporting Lines: This role reports to the Senior Manager, Sales Training
    Responsibilities

    Creating impactful digital training content: Convert key business training problems into digital training content that support different teams to succeed. This will require high level of creativity and comfort using visual design tools like canva, adobe illustrator etc
    Training content testing: Provide support in testing developed training content to maximize teams engagement, comprehension and impact. This will require engaging agents both in person and through the phone to ensure that all the digital content uploaded on our digital content is tested with different samples of our agent demographics
    Training delivery testing: Participating in sales training sessions run by trainers/Field sales manager to check on the flow and content delivery to provide reports on actions points.
    Reviewing agent training performance and recommending actions: Monitoring training agents scores through the provided dashboards to make recommendations on areas of improvement on the process

    Requirements:

    More than 2 years of experience working with field sales teams or farmers
    Creativity and innovative thinking to develop engaging training content
    Strong proficiency in visual design tools (e.g., Canva, Adobe Illustrator)
    Data and insights collection skills
    Excellent communication skills, both written and verbal
    Ability to engage with and gather feedback from diverse groups of teams
    Detail-oriented with a keen eye for quality
    Knowledge of adult learning principles and instructional design is a plus

    Apply via :

    jobs.lever.co

  • Agrodealer Success Agents – 10 Positions Senior Compliance Officer

    Agrodealer Success Agents – 10 Positions Senior Compliance Officer

    About the Role
    We’re looking for qualified and enthusiastic customer experience and account management rockstars to join our Agrodealer Success Team. As an Agrodealer Success Agent, you will be responsible for managing the partner (agrodealer) and customer (farmer) experiences. You will be tasked with end-to-end partner support, which includes ensuring that our partners receive necessary and timely support to help them succeed in fulfilling their obligations to our customers. You will receive and respond to partner enquiries in a timely and accurate manner, anticipate and troubleshoot problems, and provide information regarding Apollo’s products and services through trainings.
    Available Vacancies: 10+
    Location: Remote/ Anywhere (Kenya)
    Reporting Lines: This role reports to the Partner Experience Associate

    Work with an assigned cohort of partners to ensure a continuous flow of product availability for our customers. 
    Make outbound calls to staff,  farmers, and partners to conduct surveys, handle inquiries and or provide support and ensure first-call resolution while escalating any outliers to relevant parties until resolved. This while keeping in mind set SLAs. 
    Diligently handle farmer’s and partner customer inquiries via telephone and/or SMS/Intercom 
    Manage and resolve farmers/customers/partners and Field Teams’ complaints as it pertains to the agro dealer channels.
    Training Partners and their attendants with product, promotions, referrals , technical/mobile app  and service information by clearly explaining procedures; answering questions and queries; providing information in accordance with the Company’s policies and procedures.
    Accurately document all customer interaction information according to standard operating procedures as the Company shall detail to you from time to time.
    Daily reporting and update of any feedback/insights/recommendations/challenges
    Ensure high-quality results by adhering to standards and guidelines as well as identify customer service process gaps and recommend improvement in procedures. In case of process gaps where a possible solution is not in sight, you can escalate it for the relevant team to follow up.
    Ensure high-quality results by adhering to set KPIs as will be provided in detail to you from time to time by your supervisor.
    Ensure 100% product availability at all times at the assigned cohort of partners.
    Troubleshoot Mobile App Related issues and provide first-level resolutions to the customer.
    Treat farmers and partners with respect and maintain high standards of customer care while attending to your duties.
    Take care of the company’s assets that are accorded to you individually as well as those meant for common use.

    Requirements:

    Have Previous Account management experience  
    You have heart and Grit
    Are Highly organized with strong execution, prioritization, and collaboration skills
    Have a working knowledge of platforms needed to deliver on responsibilities – Google Drive, Google Sheets/Excel, Google Slides/PowerPoint, etc.,
    Having a diploma or graduate in business-related disciplines would be ideal.
    Are an Excellent communicator with well-developed interpersonal skills to relate with partners and fellow colleagues.
    Have the Ability to work under minimum supervision with resilience and a “can do’’ attitude.
    Are Conversant with English, Kiswahili, and vernacular language.
    Are Self-driven and able to work remotely with minimal supervision.
    Have basic computer skills and be familiar with Windows or Ubuntu OS.
    Previous call center experience will be an advantage.

    We:

    Are a collaborative team of smart and ambitious people who are dedicated to serving our customers. 
    Make magic happen to solve hard problems and always come with solutions when challenges arise. 
    Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve. 
    Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree. 
    Offer a dynamic environment that fosters talent, collaboration and growth. 
    Take pride in our work and share the responsibility to see it through from conception to deployment. 
    Back up our talk with a competitive compensation and benefits package and challenging projects. 
    Value autonomy, honesty, transparency, and respect. 
    Are excited to hear from you!

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Associate Manager, Fraud Strategy Risk and Loss Control Manager

    Associate Manager, Fraud Strategy Risk and Loss Control Manager

    About the Role: 
    Apollo is seeking an experienced and analytically driven professional to lead the acquisition credit and fraud risk strategy for financing agricultural inputs and advice for our end consumers (farmers). The Associate Manager is accountable for improving the profitability and scale of our products while managing credit and fraud risk by optimizing the credit product terms and acquisition policy. 
    Responsibilities:

    Application Fraud Risk-mitigation Strategy Design and Optimization: Own and maintain data-driven strategies to mitigate fraud risk at the application stage, while balancing customer experience and business value.
    Acquisition Credit Policy Development and Optimization: Own and maintain the credit approval process to maximize profitability while being within risk appetite
    Credit Product Strategy and Optimization: Own the optimization of credit product terms (e.g. APR, Deposit, Tenure, Exposure), structure and user experience to maximize profit and product usage. 
    Monitoring and Control: Develop and maintain a monitoring framework for through-the-door distributions and acquisition performance by developing and tracking relevant metrics within proposed control limits. Ensure intent meets execution by developing and maintaining an implementation monitoring and control framework.
    User Research: Identify and execute user research through in-person visits and surveys for target consumers (farmers) to inform the product and acquisition policy design
    Cross Functional Collaboration: Work with our collections, customer management, product, logistics & distribution, sales, and customer support teams to ensure that all systems support smooth product implementation and launch
     Learning agenda and experiments: Drive the credit risk learning agenda by ensuring relevant design of experiments and control of experimentation risk and budget.

    Requirements:

    Are a professional with advanced knowledge of credit and risk management with 4 to 10 years of relevant experience. This includes:  (i) Experience in managing a consumer lending portfolio and credit risk or fraud risk, preferably for underserved consumers in developing economies (ii) Experience in developing or optimizing credit products (credit cards, line of credit, personal loans etc.) for retail consumers 
    Are a data-driven problem solver with proficiency in SQL, Python, MS Office, and experience in using segmentation tools and decision trees to build strategies
    Are an exceptional communicator with the ability to effectively and efficiently communicate complex information and analytical strategy 
    An exceptional leader that can influence without authority 
    Have a graduate degree in courses requiring and developing analytical problem solving and mathematical ability (e.g. engineering, statistics, mathematics, economics etc.) 

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Regional Sales Manager

    Regional Sales Manager

    About The Role

    Apollo is seeking a commercially minded strategic thinker to join the sales team as Regional Sales Manager. As a Regional Sales Manager, you will oversee the execution of Apollo’s sales strategy at the regional level, while managing a number of Field Sales Managers who work directly with field sales agents to ensure Apollo’s product reaches its target customers. A core focus of this role is to ensure the recruitment of high-performing field agents, provide high quality training, drive agent productivity, maintain data integrity, meet sales performance targets, leverage data insights for strategic decision-making, manage government relations, and foster partner relationships within the assigned region The successful candidate will be comfortable leveraging analytics and both qualitative and quantitative insights to inform strategy, manage team performance and build strong processes and systems to support scale. The Regional Sales Manager will be Apollo’s expert on farmers and agents in their region with occasional travel to the field.

    We:

    Are a collaborative team of smart and ambitious people who are dedicated to serving our customers
    Make magic happen to solve hard problems and always come with solutions when challenges arise
    Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve
    Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree
    Offer a dynamic environment that fosters talent, collaboration and growth
    Take pride in our work and share the responsibility to see it through from conception to deployment
    Back up our talk with a competitive compensation and benefits package and challenging projects
    Value autonomy, honesty, transparency, and respect
    Are excited to hear from you!

    Apply via :

    jobs.lever.co

  • Accounting Manager Field Escalation Agents

    Accounting Manager Field Escalation Agents

    About the Role:
    Apollo Agriculture is seeking a highly motivated and detail-oriented accounting professional with a passion for our mission to join our Finance team as Accounting Manager. As the Accounting Manager at Apollo Agriculture, you will be a key player in our Finance Department, responsible for overseeing the day-to-day accounting operations with an unwavering commitment to excellence. Your role will involve managing a team, ensuring compliance with accounting standards, and providing valuable financial insights to support our organization’s growth and success. You will work closely with the Finance Manager and the Head of Group Accounting & Tax to ensure things run smoothly and help the team to succeed. If you love numbers, have an eye for detail and are passionate about working for a scale up that’s changing farmers’ lives, then this role is for you.
    Responsibilities:

    Accounting Operations Oversight: Oversee the day-to-day accounting operations while supervising a team of finance assistants. This will include ensuring that all month-end, and year-end reports are completed accurately and on time
    Statutory & Tax Compliance: Ensure that statutory filings are completed and paid on time for all the Apollo entities. This includes preparing VAT returns for Apollo’s Kenya and Zambia entities and ensuring that yearly reconciliations are done
    Audit Support: Take the leading role in audit processes, while collaborating with auditors to ensure timely availability of requested documents
    Budget Preparation: Work closely with the Finance Manager and the Head of Group Accounting & Tax to prepare the annual company budget.
    Projects: Together with the Finance Manager, identify priority projects for the finance department and ensure successful implementation of these projects.
    Financial Reporting: Prepare group consolidated financial statements accurately and in a timely manner
    Revenue Calculations: Accurately calculate revenue numbers from the database and ensure the correct booking is done in the accounting system. Related to this, you will be responsible for ensuring accurate financial information is extracted from Apollo’s core database
    Process Improvements: Review current processes and recommend improvements.
    Coordination with Third Party Accountants: Coordinate with 3rd party accountants in the US and NL in ensuring correct accounts have been prepared
    Industry Knowledge: Stay updated on the latest developments in the finance industry and ensure this information is disseminated across the organization.
    Team Management: Manage a team of finance assistants, including hiring, motivating and delegating tasks as required. As Accounting Manager, you will also be responsible for your team’s performance management.

    Requirements

    Bachelor’s degree in Accounting or Finance. CPA, ACCA or MBA preferred
    5+ years of progressive accounting experience with a portion of it being in a supervisory role
    Sound knowledge of accounting principles, standards and regulations
    Superior data management and data analysis skills
    Excellent verbal and written communication abilities across all level of an organization
    Strong leadership skills with a dedication to driving and achieving results
    Knowledge of employee relationship building and performance management techniques
    Experience in working with accounting software and databases
    Strong time management and organizational skills
    Detail-oriented with a passion for accuracy
    Passion for Apollo’s mission

    Apollo Agriculture does not discriminate on the basis of race, age, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression. Apollo Agriculture is an equal opportunity/equal access employer fully committed to achieving a diverse workforce.
    Apollo Agriculture is committed to providing a safe and productive learning and living community. To achieve that goal, we may conduct background investigations for all final candidates being considered for employment. Background checks may include, but are not limited to, criminal history, national sex offender search and motor vehicle history.
    Apollo Agriculture does not charge money or any kind of fee at any stage of the recruitment process

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :