Website: Website http://www.wvi.org/kenya

Resilience Innovation Country Lab Manager

Here’s where you come in:
As Resilience Innovation Country Lab Manager, you will drive and prioritize the development of diverse income streams to ensure the sustainability of the Response Innovation Lab. You will oversee and support innovation in the country Lab through the Resilience Innovation Lab partners and by building the country wide humanitarian innovation ecosystem. You will ensure innovation impact from projects in the lab, create a focus on learning, pivoting and flexibility. You will find country wide humanitarian challenges, capacity, new ideas to move into projects to improve humanitarian operations in the country and share with the global Response Innovation Lab network.
Requirements include:

A Bachelor’s degree in International development, business administration, social policy, communications or related stud.
A minimum of 5 years’ experience in humanitarian practice, with at least 2 years in management positions.
A team player with leadership qualities, excellent flexible project management skills, a partnership guru with a positive attitude, organization and dependability.
Strong leadership skills; must demonstrate ability to lead a consortium.
Capacity to prioritize and manage a diverse range of staff members, projects and activities.
Confident communication and documentation skills; ability to represent the lab to a variety of stakeholders in a range of forums.
Able to work on a cross-cultural environment with a multi-national staff.
Demonstrates a commitment to RIL principles and values.
Experience in an incubator, a start-up advisory, social enterprise, innovation space, project management or entrepreneurial experience.

Is this the job for you?
World Vision is dedicated to our team members’ development and their success. We aspire for all employees to be fulfilled through their work and their contributions to an organisation working to provide long-term sustainable solutions to the world’s most vulnerable people.

October 23, 2024
Director – People & Culture (Human Resource) Admin & Security

Reports to: National DirectorProvides Supervision to: Security Manager, Administration Manager, Associate Director – P & C, Senior P & C Officer – Benefits, Compensation & Staff Care, Senior P & C Officer – Recruitment and P & C Executive AssistantGrade Level: 18Effective: July 2018
Purpose Of The Position
Provides quality and efficient leadership, advice and oversight in all aspects of People & Culture across the National Office with the aim of optimizing the performance, sustaining the culture and ensuring alignment with World Vision International’s Global People & Culture strategy, the East Africa Regional P&C strategy and the National Office strategy.
Major Responsibilities

Strategic Leadership and Planning, (20%)

Provide guidance and manage the overall provision of Human Resource policies, strategy, services, and programs for the entire organization.
Lead the P&C team and participate in strategic and tactical planning sessions for organization effectiveness and individual business units to meet organizational goals.
Lead, plan and co-implement initiatives towards the realization of the organizational vision, mission and strategic and annual operating plan.
Develop 3 year P&C business plan aligned with Regional strategy and WVK strategy
Guide/support organizational structure design and redesign efforts to ensure the realization of intended business results and impact.
Provide expertise on business strategies, human resources processes (including but not limited to Recruitment, Employment, Benefits/Medical, Compensation, Orientation, Staff and Leadership Development), and organizational policies and practices
Provide Organizational Development (OD) budget guidelines for the various units to incorporate in their annual operational planning.
Contextualize & Implement new partnership wide P& C policies
Align WVK priorities with the East Africa Region’s strategy and ensure they are integrated with partnership standards
Provide input into People and Culture related research, provides WVK perspective on analysis and reporting.
Complete National Office P&C Dashboard, targets and other relevant human capital metrics
Ensure personnel record management and WV organizational regulations are in line with the local labor laws and WVK policies.
Assure P&C enterprise risks management by testing P&C Internal controls. (MWRAP)
Source and implement desired technologies in alignment with global and Regional requirements

Compensation, Benefits, and Total Rewards and Employee Engagement 15%

Responsible for full implementation of Total Rewards Philosophy in line with HWMS
Manage the establishment and approval of compensation & benefits benchmarking markets for the National Office
Provide oversight for the establishment of salary ranges for each grade in the WVK
Provide strategic planning for movement of staff to appropriate positioning within salary ranges
Contextualizes and monitors implementation of partnership compensation programs and strategies in WVK
Direct organization-wide initiatives that lead to the health, performance and overall satisfaction of staff.
Ensure employee safety, welfare, wellness and health;

Staffing, Workforce Planning and Diversity, 15%

Lead in selection, hiring and termination of human resource staff in WVK
Ensure local contextualization (legal/industrial) that results in National Office roles are filled with appropriate candidates, whilst maintaining Global standards, processes, policies
Ensure compliance with International Staffing Solutions/partnership staffing policy and protocols
Provide staff support to recruitment process and participates in selection as appropriate
Conduct annual Workforce Plan for WVK
Ensure WVK compliance to Partnership Orientation
program completion
Contextualize Partnership Retention Strategy and ensures execution
Contextualizes Partnership Diversity Strategy and ensures execution

Talent Management & Leadership Development, 10%

Design, implements and facilitates the talent management process in WVK
Lead & provide support to replicate integrated talent management programme
Lead the development of People & Culture Staff Professional Skills Development Programmes
Advise the National Director to review and validate mission critical leadership positions and their successors.
Be intentional in identifying and developing leadership skills in Leaders and Managers.
Cascade Succession Planning across WVK for key Positions (discuss readiness)
Develop a P&C Succession Plan
Manage implementation of Personal Development needs assessment and Development Plans for all P&C critical positions.
In consultation with EAR P&C, implement coaching and mentoring programmes
Coordinate learning & development initiative to ensure fit with WVK priorities
Within the Leadership Team, lead change initiatives towards the fulfillment of ongoing cohesion and effectiveness of operations and functions.

Performance Management and P & C Compliance, 10%

Facilitate initiatives towards integration and delivery of organization performance, health and team cohesion organization-wide (both within Kenya and linking the Kenya office to the wider World Vision International Partnership initiatives).
Ensure effective and efficient performance management and Individual Development plans
Review, analyse & submit annual end of appraisal statistics
Provide guidance, advice and support to P&C staff in WVK
Guide management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values.
Provide support to the SMT at all levels to develop appropriate performance management culture
Comply with Kenya labour laws, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions.
Provide and monitor P&C operating budget and monthly expenses against the budget.
Establish and utilize a network of resources internally and externally to meet the organization’s learning and development needs.
Direct the HR processes to ensure efficient and effective service delivery to key stakeholders, namely staff.
Be responsible for employee safety, staff -welfare, wellness and health;

Organizational Development and Culture, 10%

Design, develop, implement and assess Organizational Development strategies and systems in support of the overarching strategic plan.
Manage the overall performance and resources of Organizational Development to ensure the effective and responsive delivery of services to senior leaders, managers and all other employees.
Oversee organizational design guidelines to WVK
Provides national resources to execute partnership and local change management approach
Ensure Change Management capacity in WVK as appropriate
Contextualizes and administers staff well-being programs throughout WVK
Conduct the Partnership satisfaction and engagement initiatives within WVK and leads efforts to respond to issues surfaced
Ensure Employee Relations(ER) policies and programs within WVK and contextualizes as appropriate; Participates in ER investigations as required
Sets ER policies as required
Administer the program related to international assignees within the region
Contribute to the development of strategic directions and priorities for human resources and organisation development.
Administer programs that address retention issues in WVK
Manage Critical Incident Stress Management (CISM) capacity across WVK in alignment with WVK Staff Care strategy
Collaborate with WVK Security to prioritise staff safety in WVK, and the building of the appropriate culture that is security conscious
Administration 10%

Provide strategic leadership to Administration function while mitigating operational risks and increasing overall security by establishing systems and mechanisms to ensure ministry effectiveness.

Security 5%

To provide strategic security leadership to WVK Management so as to ensure efficient and effective security for staff, assets and program continuity/operations.

Other duties 5%

Qualifications:
Education/Knowledge/Technical Skills and Experience
The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:

The position holder must have a Master’s degree in Human Resource Management, Organizational Development, Business Administration or related field
Minimum ten years’ experience in strategic human capital management of which six must be in a senior management position in a reputable organization and minimum three years international experience in relief or development programmes
Active membership and Certification from a recognized human resources professional body
Must be conversant with local and international labour laws
Position requires cross-cultural experience, understanding and sensitivity.
Proven broad – based experience in leadership, strategic management and results based management in human resources matters.
Excellent verbal and written communication skills
Good interpersonal relation skills
Position requires cross-cultural experience, understanding and sensitivity.
Complete compatibility with WV’s Mission, ethos, policies and core values.

October 23, 2024
Project Officer- Health ( Orwa ADP)

Job description
Purpose Of Position
The project officer will ensure successful implementation and monitoring of Pfizer Women and Children Project at the County level to promote Healthy Timing and Spacing of Pregnancy/ Voluntary Family (HTSP/VP) planning, and immunization services contributing to improved children wellbeing of women and children in West Pokot County
In order to perform this role effectively, the project officer must be able to effectively communicate World Vision’s Christian ethos and demonstrate a quality of spiritual life that serves as an example to others.
Major Responsibilities

Project Implementation 40%

Ensure successful implementation of Pfizer women and children project at designated County
Collaborate with county level stakeholders to implement activities in the detailed implementation plan of the grant projectCollaborate with other health specialist with the Area Program to address reproductive health gaps for women and immunization gaps for infants in the county
Ensure effective linkage with Pfizer Health grant interventions to ongoing advocacy initiatives at county
Provide backstopping of the project implementation of the Channels of Hope, timed and targeted counseling and Citizen Voice and Action approach as core modules to improve HTSP, voluntary FP and Immunization coverage in the county.
Ensure timely planning and implementation, budget utilization of Pfizer women and children grant interventions in the project implementation area.
Partner with MoH to set up an effective follow up program for women attending health facility and children attending immunization clinics and mechanism to identify defaulters.

Quality assurance for programmatic Designs, Assessments, Monitoring, Evaluation and Learning processes. 35%

Ensure project work plans, progress reports are shared with donor as per approved agreement
Provide technical support during Health Surveys/evaluations, baselines and assessment to ensure quality check with methodology, tools and the entire process.
Ensure Health project designs and/ or re- designs are done in accordance with donor guidelines, standards, WV standards and Health programming strategies and GoK guidelines while corresponding to community needs and contexts.
Ensure timely and quality development and review of project reports in line with donor policies and reporting guidelines
Provide support to ensure that findings from project assessments and evaluations inform the subsequent programme designs
Coordinate implementation research within the various projects, documentations and publications
Ensure project documentation, reflection and learning to ensure achievement of project objectives and shared with donor, MoH and other stakeholders.
Ensure ongoing monitoring of health projects using the set standards and tool
Maintain internal repository of key project documents and publications on WVK website

Engagement, Networking and fundraising 25%

Support fundraising initiatives in collaboration with Grants Acquisition Management and Communication
Ensure WVK visibility and participation in the respective Technical working groups, Interagency Coordinating Committees and other networks within the respective counties
Maintain coordination with relevant stakeholders who are crucial in the implementation of the project

Capacity building of staff 15%

Monitor Health capacity building initiatives conducted by field and MOH to ensure they meet standards
Ensure documentation and project learning are disseminated to relevant stakeholders
Support Health team in analyzing and interpreting Health data for programmatic use.

Other 5%

Any other duties as assignment by the Supervisor

Qualifications: Education/Knowledge/Technical Skills and Experience
The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:

Bachelor’s degree in Nursing, Public Health or related field. Additional training in Community health will be an added advantage.
A minimum of 3 years working experience in Maternal Child Health programming at community level
Experience in Family planning and or immunization programmes
Knowledge of development/adaptation and utilization of community health resources.
Knowledgeable about current development in maternal newborn and child health issues, including but not limited to Kenyan Ministry of Health policies and guidelines
Experience in working with county governments, civil society, donors and local communities;
Computer literate

Other Competencies/Attributes

Familiar with Channels of Hope, MoH Maternal Newborn/World Vision ttC model programming approaches
Knowledge of Cultural and environmental differences, and problems encountered in health care service delivery as pertaining women and children.
Integrity, commitment and respect for diversity
Ability to identify strategic change opportunities and make workable recommendations accordingly
Ability to positively influence others
Commitment to continuous learning and willingness to keep abreast of new developments
Excellent written and oral communication skills
Self-Manager, analytical and critical thinker, able to work with tight deadlines and handle multiple concurrent projects
Team worker with excellent interpersonal skills

October 23, 2024
Training of Trainers Advisor

PURPOSE OF POSITION:
The position of Training of Trainers Advisor will manage the implementation of an interagency project meant to provide support across partner agencies in East and Southern Africa. World Vision is an active member of the interagencyTraining of Trainers (TOT) Working Group (WG), which is a working stream within the sector-wide Learning & Development (L&D) Collaboration Group. WVI has made a significant contribution to the development of the TOT framework leveraging previous WVI internal work in this area. Save the Children, another key member of the WG submitted a proposal to fund a pilot TOT Programme, to IKEA with which they have a 10 year funding agreement and receive tranches of funds every three years for various L&D initiatives across the Save the Children partnership.
The aim of this project is to build a wider pool of high-quality expert trainers in the humanitarian sector. These trainers will a) enable the continued roll-out of our highly-regarded capacity building programmes; but also, b) deliver short, bespoke, ‘unpackaged’, modularised versions of these for Country Offices at scale using our expanding bank of humanitarian training curricula. This is to ensure that high quality learning programmes can take place at all levels but especially, the field level. This position would build the capacity of staff to facilitate humanitarian learning across organizations and across the two regions.
KEY RESPONSIBILITIES:

Design and Implementation:

Adapt TOT curriculum to the East Africa Region (EAR)/South Africa Region (SAR) context.
Plan, design and deliver the Training of Trainer workshops following the framework and roll out of bronze, silver and gold training activities.
Monitor and coach all learners in their learning requirements (building a learning portfolio) in order to certify them and oversee their advancement from one level to the next.
Liaise and plan with silver and gold trainers to identify opportunities for skills building and matching them as coaches for less skilled learners.
Work with INGO partner, Humentum (https://www.insidengo.org/iert) who will provide the online facilitation component to ensure that it is adequately delivered and learners are monitored for progress.

Networking/Communicating:

Identify opportunities where the TOT can be leveraged against other L&D opportunities in the region to maximize impact (among NOs, inter-agency forums, L&D regional networks).
Engage and build interagency relationships with a goal of promoting the TOT project.
Identifying potential trainers and potential trainees through liaising with other agencies among NOs, inter-agency forums and L&D regional networks.
Liaising with the Global ToT Manager and WAR ToT Advisor to update and share experiences and networking opportunities.

Monitor Project Effectiveness and Key Learnings:

Monitor and evaluate the effectiveness of the project (through observation and follow up) and capture key learnings for dissemination to partner agencies.
Make recommendations to change or adapt the project based upon key learnings.
Work with Global ToT Manager and WAR ToT Advisor to collate lessons learned in the four regions (East, South, West and Central Africa) and share in appropriate NGO fora (i.e. Interagency L&D Working group, Africa Humentum conference, Localization Summit, etc.)
Any other duties as required.

PURPOSE OF POSITION:
Required:

Bachelor’s degree in the social sciences, organizational development, international development, learning and development or other related field.
Excellent training and facilitation skills (both face to face and on-line) that come from a deep understanding of adult learning methodologies.
Solid knowledge and understanding of how to design and deliver learning programmes.
Well organised with a proven ability to build own credibility and authority with others.
Excellent project management, problem-solving and organisational skills, gained through managing complex cross-organisational projects with multiple stakeholders.
Strong communication skills – verbal, written and distance communication – at a standard appropriate for giving feedback or presenting information at a senior level.
Strong interpersonal skills, with an ability to bring out the best in people from a range of backgrounds and cultures.
Exceptionally high standards of customer service with proven experience of delivering highly professional services to stakeholders.
Minimum of 5 years in development/humanitarian sector including at least three years in a project coordination capacity.
Significant experience of working for an International/National NGO.
Extensive experience developing, promoting and implementing learning and development programmes using a competency based approach to building capacity.
Experience designing and delivering blended learning training and workshops to mixed ability and mixed language groups.
Proven track record and work experience in cross cultural operating environments and working with cross-cultural teams effectively.
Experience using a standard core curriculum and adapting it to specific contexts (i.e. regions and countries) to ensure key learning outcomes.

Preferred:

Systems thinker; the ability to integrate the competencies framework into organizational systems and processes.
Understanding and practical experience with emergency business processes and industry standards related to disaster management.
Problem solving, negotiation and contracting skills.
Ability to communicate ideas clearly and influence at a senior level.
Working knowledge of one or more additional languages (French would be a strong advantage).
Formal qualification / certification in training and facilitation would be preferable especially using a blended learning approach.
Experience utilizing online learning to deliver training.
Coaching/mentoring skills.
Advocacy and networking skills/ Experience engaging in cross or multi-agency groups.
Experience engaging with key L&D networks within the region.
Ability to travel internationally (within the region).
Commitment to WV’s mission, values and approach.
Experience delivering remote/online learning programmes with strong collaborative components.

Work Environment:

The position requires ability and willingness to travel domestically and internationally maximum 30% of the time.

October 23, 2024
Senior Finance & Administration Manager – Earo Regional Resource Development Director

Candidates must be legally authorised to work in Kenya. No relocation assistance available.
Only local candidates will be considered.
PURPOSE OF POSITION:
To provide overall management of the WV East Africa Regional (EAR) Office Finance and administration functions. The role will ensure financial stewardship, accountability, reliability and accuracy of financial information, and strategies, systems and skills to support the operations of the office.
The position will also ensure effective and efficient administrative support to the EARO staff, hosted units, Global Centre (GC) and national offices and adherence to the law of the land and representing WV’s interests in legally binding contracts.
Communicate World Vision’s Christian ethos and demonstrate a quality of spiritual life that is an example to others.
KEY RESPONSIBILITIES:

Finance & Administration Management:

Manage the finance and administration units in EARO and ensure smooth running efficient delivery of services.
Identify gaps in financial, administrative and procurement policies and provide appropriate recommendations for development and review.
Ensure adherence to partnership policies and guidelines including International Financial and procurement Manuals.
Manage RO budget, cash flow and project funding.
Facilitate the budgeting process as per budget guidelines.
Prepare quarterly analysis of the financial performance of the Regional Office(RO) and provide appropriate recommendation.
Ensure effective operation of the RO to ensure optimal use of resources.
Supervise all aspects of supply chain from tendering, procurement, logistics and stores.
Ensure implementation of new partnership initiatives involving Finance and Administration.
Ensure that staff in EARO have a safe work environment in accordance with the OSHA standards.
Contribute to the development of supply chain strategies and approaches.

Finance & Administration Accountability and Reporting:

Design systems, policies and procedures that provide appropriate levels of security and control of EARO assets, resources and operations.
Ensure implementation of efficient and effective internal control systems.
Submit timely and accurate periodic reports.
Cost Efficiency and Effectiveness:
Lead in the negotiations, preparation and ensure execution of contracts.
Promote benchmarks for determining effective resource utilization at all levels.
Ensure competitiveness in procurement process.

Risk Management and Controls:

Ensure that appropriate financial systems and controls are in place to minimize risk.
Ensure that management responses to audits performed are sent on time to the Audit Department , and that audit recommendations are implemented.
Ensure adequate preparation and participation in internal and external audits.
Monitor the Financial Risk Matrix and act accordingly.

People Management & Capacity Building:

Identify capacity gaps and ensure appropriate development interventions for finance and administration unit.
Facilitate operations and other non-finance staff in understanding and interpretation of financial policies, guidelines and reports.
Ensure roll out of finance and procurement initiatives relating to EARO.
Set and monitor performance standards for Snr. Finance & Administrative officers and provide overall mentorship and coaching to the department staff.

Others:

Perform any other duties as assigned by the supervisor.
Representative in special task forces and committees.
Active representation strategic regional meetings and forums.

KNOWLEDGE, SKILLS AND ABILITIES:

Degree in Finance, Accounting or related field. MBA is preferred.
Certified Public Accountant.
8 years’ experience in Finance and Administration roles preferably in the humanitarian sector, 4 of which must have been in management level.
Solid knowledge of accounting principles, financial systems, budget/cash-flow monitoring and internal accounting controls.
Good knowledge of procurement processes and internal control systems.
Working knowledge of the WV Partnership is preferred.
Must have good working knowledge of computerized accounting software, preferably Sun Systems & Vision and literacy in using Microsoft Office programs.
Ability to work in a cross cultural environment.
Able to solve complex problems and to exercise independent judgment.
High professional ethics and integrity.
Good interpersonal skills.

Work Environment/Travel:

Work environment: Office-based with occasional travel.
Travel: Domestic and international travel may be required.

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October 23, 2024
Technical Specialist – Cash / Food for Assets National Coordinator – Building & Construction

Job description
Purpose Of The Position
To provide technical oversight in collaboration with the GOK & WFP to ensure FFA projects are appropriately designed, implemented, monitored and reported.
Communicate World Vision’s Christian ethos and demonstrate a quality of spiritual life that is an example to others.

Technical Supervision 30%

Technical point person in C/FFA
Participate in the identification of clear boundaries of the watershed
Take lead in the development of viable project proposals for the implementation of the identified projects and develop an actionable work plan for implementation of the C/FFA activities in the sub counties.
Liaise with the Livelihoods team in the development of project designs in line with the WVK strategic objective
Present the project designs and proposals for approval through the relevant structures
Supervise the implementation of C/FFA projects and ensure the projects meet the technical standards.
Monitor and manage performance to field monitors throughout the project cycle

Commodity/cash Management 20%

Ensure that all commodities/cash are properly accounted for and bring to the attention of the Project Manager any discrepancies in accounting.
Ensure that distribution plans are prepared and approved in advance to enhance efficient field operations.
Ensure that damaged/unfit commodities are kept separately at the FDPs. Arrange for the disposal of all commodities unfit for human consumption upon receipt of the necessary authorization. Ensure proper documentation of such activity in the proscribed form in case there are damages at the centers.
Ensure that Last Mile Mobile Solution (LMMS) system is implemented, utilized and monitored.
Ensure that commodities/ Cash are received by the targeted beneficiaries. Spot-check FDP stores to ensure they are properly maintained and all equipment functioning properly

Monitoring, Reporting and Documentation 20%

Compile and submit timely reports on the project implementation and any other reports required by WFP, WVK and donors.
Review Field Monitors’ reports and align them with the deliverables in the project Design
Collate data from the project that will be used to track the contribution to the child well-being outcomes as well as inform program decisions.
Maintain updated records for FFA/CFA projects and ensure they are maintained as per FFA guidelines, CBTD and commodity manual.
Document best practices on C/FFA projects for reflection learning, replication and decision making

Stakeholder Engagement 15%

Co-ordinate with other WVK programs and projects in the area of operation in implementation of FFA/CFA activities.
Co-ordinate with GoK/CIC, WFP, NDMA, County and other implementing patners to enhance effectiveness of the FFA/CFA program.
Develop monitoring schedule together with community and partners.
Foster appropriate partnerships (with GoK, NGOs, CBOs) for the most efficient and effective implementation of the projects
Consult the community leaders and communities on the most suitable intervention focusing, but not limited to appropriate RWH for the specific areas
Represent WV in FFA/CFA Coordination forum.

Capacity Building 10%

Consolidate the community training needs and participate in the designing of training modules addressing those needs.
Train staff and community members on technical aspects of C/FFA

Others 5%

Any other duties as assigned

Qualifications: Education/Knowledge/Technical Skills and Experience
The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:

A degree in agriculture engineering/soil science, Water and environmental management/natural resources management or related
At least three years’ experience in relevant field
Proven experience of working with rural communities and participatory planning
Good understanding of dry land farming (crops and livestock)
Good understanding of community mobilization and participatory methods
Mature and confident to deal with Government authorities at all levels, communities and community leaders
Able to build strong relationships and partnerships with Government Agencies, private partners, community leaders and other stakeholders

Other Competencies/Attributes

Displays cultural, gender, religion, race, nationality and age sensitivity
Good team player, self-starter, has ability to work under minimum supervision and maintain good relationships

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October 23, 2024
Customer Support Analyst II

Job description
Purpose Of Position
Individuals in the Customer Support Analyst II role are responsible for responding to customer requests by diagnosing and resolving problems and for supporting the ongoing technology needs of all employees by providing Level 2 and 3 help desk support. They work with a broad range of infrastructure products and complex client technology services and support area of IT. They work on multiple projects concurrently as a team member or as a technical lead.
Customer Support members respond to requests for IT support, logging problems, generating trouble tickets, attempting to diagnose and resolve problems, and if necessary, escalating the problem to the appropriate level of expertise. They are responsible for documenting solutions to problems and developing end-user guidelines. On an ongoing basis, they work to improve customer support processes and practices. In addition, they evaluate and recommend client software and hardware and write proposals for purchasing new or upgraded products.
Individuals in the Customer Support job family require an understanding of the foundation architecture, hardware and software used by the organization. They demonstrate skill in various custom or packaged hardware and software. They have the ability to gather information on issues and have diagnostic capabilities to enable them to describe or resolve problems. These individuals ensure that client needs are addressed and resolved in accordance with service level agreements.
KEY RESPONSIBILITIES:

First point of contact and day-to-day technical support to end users.
Responds to Level 2 support and works with vendors on Level 3 support.
Generates activity and status reports.
Provides the user access service.
Researches trouble issues which affect multiple clients.
Reviews checklists and scripts.
Works with vendor technical support personnel on solutions for clients.
Client Technology Support
Participates in deployment of new or upgrade information technology and infrastructure projects, including assisting co-workers and vendor partners.
Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
Updates configuration management tools.
Develops and documents procedures for performing configuration changes, updates and upgrades.
Provides on-going support of client technology.
Technical Support
Ensures that all technical resources are available for meetings that include video conferencing.
Engages the hardware vendors on issues to remedy issues or escalates for support.
Monitors and communicates system status.
Diagnoses and resolves client workstation and mobile device hardware and software issues.
Creates temporary solutions until permanent solutions can be implemented.
Assists systems, programming and vendor professionals as needed to resolve problems.
Coordinates the resolution of escalated application, hardware and software problems.
Security
Adheres to the integrity of controls, regulations and guidelines.
Reviews operation processes to ensure consistent approval and compliance.
Makes recommendations and changes as appropriate.
Inventory Management
Maintains IT inventory management for all IT equipment and/or software in accordance with company policy and procedures.
Service Level Management
Collaborates in the development of service-level objectives and takes steps to meet or exceed targets.
Monitors service-level objectives to ensure that requirements are met or exceeded.
Makes recommendations to approve performance and client satisfaction metrics.
Follows up in a timely manner to ensure customer satisfaction.
Service Improvements
Tracks performance metrics.
Reviews tracking log to identify recurring problems, or problems affecting a large number of clients.
Develops procedures and controls for service improvements.
Recommends solutions to common problems and updates frequently asked questions documentation.
Testing
Participates in integration and user acceptance testing.
Training
Trains co-workers on new or existing functionality or services.
Identifies customer training needs based on common problems.
Documentation
Creates, modifies and reviews documentation of issues resolutions.
Develops and delivers documentation to ensure appropriate end-user support.
Creates and submits documented resolution to Knowledge Base.
Updates manuals/guides to incorporate new recommended products.
Communications/Consulting
Alerts team members about recurring problems.
Communicates technical information to both technical and non-technical personnel.
Business Continuity
May provide input to the design of backup and recovery procedures.
Research/Evaluations
Designs standard image and designs alternate images, as needed.
Evaluates and recommends new standard products for corporate standards list.
Participates in working groups related to standards.
Coaching/Mentoring
Mentors less experienced staff in multiple areas of expertise.

Knowledge, Skills And Abilities

Bachelor’s degree in Computer science, information technology or equivalent experience.
Technical certification in one or more industry disciplines or technology eg ITIL, CCNA, MCP.
Typically has 3 to 5 years’ experience in the IT industry.
Thorough knowledge and in-depth skills and experience of computer hardware and software installation, configuration and maintenance.
Demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving/ diagnostic skills; Skills in Windows 7 client, IBM
Lotus notes and LAN/WAN.
Uses considerable judgement to determine solution and seeks guidance on complex problems.
Effective in written and verbal communication skills in English.
Strong ability to work as part of a team and coordinate with all staff.

Preferred

Ability to relate technical issues to largely non-technical audience.
Good problem solving and analytical skills.
Good customer service skills and experience.
Able to work under tight deadlines and cope with pressure.
A mature and committed Christian.

Work Environment/Travel
The Position may require ability and willingness to travel domestically and internationally on a need basis.

October 23, 2024
Director, Food Assistance Operations

PURPOSE OF POSITION:
The Director, Food Assistance position provides the leadership, management and vision necessary to ensure that the Food Assistance programs have the proper operational systems/controls, reporting procedures and people to effectively support food assistance programming growth and implementation in National Offices and ensure operating efficiency.The position oversees the performance of the Field Operations and Global Field teams for a coordinated delivery of technical assistance and capacity building to the National Offices. The position accomplishes this through a respectful, constructive and energetic style, guided by the organization’s core values and mission statement.The Director, Food Assistance is a key position in the team reporting to the Senior Director- Technical Resources for Disaster Management Team and supports the positioning of World Vision as a partner of choice for food assistance response to global needs.
KEY RESPONSIBILITIES:

Leadership and Strategy Execution:

Responsible for leading operational excellence in Food assistance programming for all WV food assistance programs worldwide. This is aimed at ensuring that food programs are implemented in compliance with WV Partnership and donor standards.
Leads in the identification, recruitment and day to day supervision of 4 Senior Advisor Food Assistance.
Identify key and emerging trends in the food assistance management and lead the development of appropriate systems and process changes to ensure World Vision responds effectively and in a timely manner to those changes in order to maintain and strengthen its reputation as an industry leader and position World Vision to be the partner of choice for all major food assistance related donors.
Provide support and leadership to the development of innovative and replicable project models for food assistance along with execution guidance for this models that support long term food and nutrition security.

Manage, coach and develop a team of staff to meet the requirements of their current responsibilities and likely future challenges within the Food Assistance industry.
Coordination and Representation:

Represent World Vision in external coordination and strategic meetings and specifically with donors (WFP, USAID etc.) to profile the organisation and ensure that we are well represented in these forums where issues of Food Assistance are being discussed.
Maintain strategic engagements with senior leaders at the Regional/National level and specifically the Senior Director of Operations, Regional Humanitarian Affairs Directors, Resource and
Acquisition, National Directors to profile food assistance programs and issues for effective program implementation and portfolio growth.
Provide guidance and leadership to the Food Assistance Operations on the management of financial aspects for food assistance programs including capacity building on LTSH and Support Office match management, following up on WFP reimbursements and the Commodity Shipment Summaries.
Oversee the development of effective working relationship between the DMT team and the WVUS FSL unit in managing US government funded grants (USDA, DFAPs, EFSPs) etc. by holding quarterly meeting for an effective implementation of these grants.
Participate in senior management meetings and activities including regular meetings, training activities, devotions and other activities as requested.

Strategic Initiatives:

Oversee and help operationalize important Food Assistance Initiatives including managing evolving priorities as the programs grow and the landscapes shifts working closely with the Senior Director.

Global Field Finance and FPMG Team Finance:

Develop and maintain good professional networks and relationships with key Global Grants and Programs Team, FRSC, GAM, Regional Finance Directors, NO Finance Directors and SO Finance teams with an aim of ensuring that finance issues in food assistance are addressed in compliance with the GC Financial systems and process. This will include participating and making presentation at various Regional Finance Directors forums.
Provide leadership and guidance needed by National Offices and Support Offices in the close-out processes for food assistance projects within the stipulated 90 days.
Accountable for the management of the budget within the approved limits. This includes: developing the annual team budgets, reviewing the financial reports on a monthly basis, monitoring field travel accounts and managing both internal and external audit processes to ensure consistent clean audit opinions.

Risk Oversight and Management:

Provide oversight and guidance to WV offices to ensure appropriate capability to effectively secure food assistance grants/resources and to successfully implement high quality programmes which meet programme objectives with fiscal accountability.
Ensure that all food assistance programmes comply with Partnership food assistance standards and procedures.
Manage by providing a balanced approach (responsive and proactive) to meeting client (NOs, SOs and Regions) needs through supporting the senior technical advisors and the information management team achieve their objectives.
Establish high standards of performance and demonstrate a commitment to excellence for Operations staff by developing and ensuring adherence to standard operating procedures.
Maintain a close link with the Global Centre Audit team and ensure that all food assistance programs undergo regular reviews, audits and evaluations.
Provide leadership to the development and implementation of food assistance tools designed to improve quality programming including updating the manual, tools and delivery systems/processes.
Provide support to the implementation of talent management system that will enable the deployment and recruitment of food assistance staff with speed while maintaining integrity.

KNOWLEDGE,SKILLS & ABILITIES:
Required:

Bachelors degree in International Development, Social Sciences, or a related field or equivalent experience required.
Direct experience in- and thorough working knowledge of- food assistance legislation and regulations of major donors including the United States, Canada, the European Union and Australia.
A minimum of 10 years working experience in a high level management position in program development, donor relations or related field.
Track record of strong and positive relationships with significant food assistance stakeholders (i.e. WFP, UN agencies, NGOs and major donors).
Professional maturity translating into the ability to provide counsel and expertise to senior professionals.
Minimum of 10 years work experience in senior management leading to a high degree of expertise and knowledge of food assistance management and risk management.
Good spoken and written English communication skills.
Knowledge of an additional international language (French, Spanish and/or Portuguese) highly preferred.
Effective in written and verbal communication in English.

Preferred:

Formal Tarining in Food Assistance management and logistic preferred.
MiniFamiliarrity with Cash based programming and markets.
Expereince in Capacity building, team bulding and leadership is necessary.
A minimum of 15 years working experience in a high level management position in program development, donor relations or related field.
A Minimum of 10 years senior management experience.

Work Environment:
The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

October 23, 2024
Response Innovation Lab Manager Area Programs Manager (Taita Taveta) National Coordinator Gender & Disability

Job description
Purpose Of The Position
To drive and prioritize the development of diverse income streams to ensure the sustainability of the Response Innovation Lab. The Lab Manager will oversee and support innovation in the country Lab through the Resilience Innovation Lab partners and by building the country wide humanitarian innovation ecosystem. He/ She will ensure innovation impact from projects in the lab, create a focus on learning, pivoting and flexibility. The position holder will find country wide humanitarian challenges, capacity, new ideas to move into projects to improve humanitarian operations in the country and share with the global Response Innovation Lab network
Key Responsibilities;

Lab Management

Work with Country Lab Executive Committee to define and implement innovation strategy, projects and methodologies that envision, develop and incubate innovative ideas.
Drive and prioritize a funding acquisition strategy to ensure the Lab has access to diverse income streams in order to execute the strategy, recruit needed staff, and ensure the sustainability of
the Lab, support innovation projects;
Provide full project management oversight to ensure excellence in execution of all country Lab plans and programs. Lead in project planning and coordination to ensure timely and quality implementation of all program activities.
Focus on acceleration or scale up of projects that succeed in the lab and documentation and sharing of those which fail.
Work with finance team to develop and monitor the project budget and ensure regular reporting to the donor.
Work with the technical leads to provide adequate HR oversight to the project team and partners as relevant
Serve as the main point of contact and ambassador for the Country Lab
Manage risks for the Country Lab, discussing and mitigating these with the Executive Committee and the Global RIL team
Facilitate entrenchment of a culture of innovation through effective cultivation of ideas, best practices, pivoting and harnessing of lessons.

Partnership Management

Develop partnerships with a diverse range of stakeholders involving technology, commerce, innovation, humanitarian and government in the Country Lab.
Lead in ensuring effective management of resources.
Ensure effective partnership to bring in staff capacity and support from a range of public and private organizations to promote new types of thinking and implementation of quality programs with support from people who have the appropriate skill set.
Lead Innovation Forum and innovation events.
Support the development of the Country Lab Executive partners and the governance structures that support this entity
Support the process of developing strong, strategic partnerships, coalitions and networks.

Learning & Reporting

Maintain accurate documentation of best practices, case studies, results, learning and impact of programs.
Contribute to the development and testing of monitoring and evaluation tools for the different functions offered within the Lab
Document strategic thinking, dashboard reports, status of innovation implementation and matters of partnership, leadership or management concern of the Country Lab.
Report monthly progress to the Lab Executive Committee and the RIL Central Support Unit

Qualifications: Education/Knowledge/Technical Skills and Experience

A Bachelor’s degree in International development, business administration, social policy, communications or related stud.
A minimum of 5 years’experience in Humanitarian practice, with at least 2 years in management positions.
A team player with leadership qualities, excellent flexible project management skills, a partnership guru with a positive attitude, organization and dependability.
Strong leadership skills; must demonstrate ability to lead a consortium,
Capacity to prioritize and manage a diverse range of staff members, projects and activities.
Ability to solve complex problems and to exercise independent judgment.
Capable of working independently and with demonstrated experience engaging a wide range of stakeholders.
Demonstrated ability to build reputation and acquire funding alongside building and overseeing diverse, contextually appropriate, impactful innovation programs
Good oral/written and interpersonal skills.
Confident communication and documentation skills; ability to represent the lab to a variety of stakeholders in a range of forums
Able to work on a cross-cultural environment with a multi-national staff.
Demonstrates a commitment to RIL principles and values.

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October 23, 2024
Program Officer – Private Sector Engagement Project Director – KENYA RAPIDS (Wajir)

Job description
Purpose Of The Position
To develop Strategic Direction for Branding World Vision and coordination of technical engagement & intelligent research on Corporate donor strategies, products focus and forecasts, prepositioning for solicited and unsolicited opportunities and generate set annual Local grants income for World Vision Kenya. The incumbent shall contribute strategically to development and implementation of a WVK Brand Strategy, National Resource Development Strategy, Corporate Donor Engagement plans, Grant Acquisition and Donor Retention Strategies.
In order to successfully execute this purpose, the position holder must be able to effectively communicate World Vision’s Christian ethos and demonstrate a quality of spiritual life that serves as an example to others.
Major Responsibilities

Grow Private sector partnership; Strengthen, GAM Processes, 35%

Regularly review and update the corporate engagement plans
Actively engage a portfolio of diverse corporates & local and international foundations of not less than 7;
WVK’s priority sectors set and reviewed annually in line with National Office Strategy, GAM strategy and Technical Approaches.
Identify corporate donor priorities and intelligence on possible opportunities.
In partnership with NRD Manager raise a Local Income Grants as per WVK set Targets for each Financial Year as per the Grants Strategy
In partnership with the technical teams and NRD Manager, develop appropriate products to market to corporates, local foundations e.g. Banks, Communication organizations, among others.
Develop grant risk matrix as per the WVK and global office requirements.
Coordinate all key sectors and functions and conduct proposals writing as per donor/Corporates or Support Office and government guidelines and timely submission.
Coordinate concepts and proposal feedback mechanisms with donors/Corporate and SOs;
Conduct quarterly analysis on the success rate of all applications to specific donors assigned.
Coordinate WVK Local income tracking metrics and ensure fundraising data base is in place to track achievement of targets;
Coordinated contractual processes with partners, donors, SOs or other stakeholders;
In collaboration with QA and Integrated Programs/Operations technical staff, maintain updated WVK Capacity Statements for sectors as per Corporates, /SO & or Donor interests.

Building Weconomy Programs 50%

Work closely with WV Finland and other Support Offices (SO) to establish opportunities for partnership between Kenyan based SMEs and international companies
Coordinate co-creation opportunities with potential companies and corporates
Coordinate visits to field sites identified in partnership with programs and WV Finland teams
Localize Weconomy program with growing businesses
Capacity building and project planning for NO and filed teams

Enhance Donor Attraction, Communication and Retention 10%

Coordinate the National Office in designing programs that leverage unique, high value contributions of foundations, local and multinational companies
Proactively provide donor updates on existing grants and keep the donor relations on course;
Build and maintain relationships with stakeholders and other corporate bodies to maximize value.
In collaboration with Integrated Programs/, coordinate donor exposure to WVK’s work with an aim of expressing our wide capacity;
Actively network and initiate strategic meetings between Corporates/donors representatives and National Director/designee
Coordinate development and review of appropriate sectoral marketing products for key Corporates/donors
Facilitate Internal & external engagement business processes & communication protocol;
Research new and innovative projects and ideas that will be developed further into products, opportunities, concepts and proposals.
Identify key donor trends, near- and far-term program opportunities.
Support the search for donor intelligence and information that will facilitate prepositioning and establishment of partnership for opportunities Develop clear understanding of donor expectations regarding grants acquisition and implementation.
Ensure good donor and World Vision International Support Office relations by ensuring that WVK meets all contractual obligations and achieves high quality planning and implementation levels;
Identify and establish key relationships that will strengthen WVK positioning and elevate WV’s profile with relevant donors.
Work with and through integrated programs, finance & other Support Functions and in collaboration with Support Offices (SOs) to maintain strong donor relationships.
In collaboration with various technical specialists, develop & coordinate, engagement and communication plans. s to engage Support Offices, existing and potential donors.
Ensure that SO and donor expectations met through a well-coordinated donor promise delivery model.
Coordinate and facilitate initial contacts for donor and grants Support Office staff visits to National Office and projects.
Visit at least one grant on quarterly basis to establish what works and adopt promising practices for proposal/concept development.
Introduce/Market WVK Products to corporates, local foundations eg local sponsorship initiative (Inuka Angaza)
Implementation and roll out of key Local income Initiatives e.g Inuka Angaza etc.
Monitoring, Reporting, Documentation & Knowledge Management, 5%
Support in Managing Partnership and funding Agreements and relationships.
Identify, establish and manage partnerships with potential development actors and facilitate signing of Agreements.
Update, maintain and improve electronic Grant information on WV Central site, M Drive among others.
Coordinate with Integrated Program (IP) to ensure timely and accurate grants reporting and documentation of best practices.
Maintain and update the Proposal Resource Guide on a regular basis.
Analyze and develop presentations for internal and external audiences on trends, focus and developments among corporates/donors for policy and strategy review.
Maintain an up to date record of all proposals, concepts, expression of interests, funding agreements and other relevant documentation for ease of access.
Conduct routine field support visits, for the purposes of assessing if and ensuring that programs are managed in accordance with internal procedures and in a manner that will promote good practice, maximize impact and encourage learning.
Work with the IP teams to provide timely, detailed and quality program and financial reports to Support Offices and donors on grant funded programs by ensuring timely, accurate reporting which addresses the needs
of various donors. In collaboration with IP and Finance team, ensure accurate, accountable reporting of donor resources.

Any other duty as assigned 5%

Qualifications: Education/Knowledge/Technical Skills and Experience

Minimum of Bachelor’s degree in social sciences, Business Management or relevant field from a recognized University. Post graduate degree will be an added advantage
Minimum five years’ experience in private public partnership, international relations, fundraising and programing.
Must have Excellent Communications and public relations skills
Excellent computer skills

Other Competencies/Attributes

Must be a committed Christian, able to stand above denominational diversities.
Must be flexible, ready to travel, work under pressure and meet strict deadlines.
Must have a good command of both spoken and written English.
Strong analytical skills

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October 23, 2024