Website: Website http://www.vivoenergy.com

Food Services Category Supervisor

Description
Principal Accountabilities:
Define and develop strategic category plans for food offers;
Monitor market/consumer and competitor behavior, propose and develop alternative responses with regard to food offers;
Identify, assess, negotiate with and finalize alliances with local and Group food partners inclusive of:-
Format design
Technical Support
Operations/Compliance
Innovation/Menu Development
Pricing, Marketing and Promotion
Contractual terms of engagement
Contract holder for food alliances/franchises and ensure adherence to terms and conditions of partner agreements;
Development of in house food concepts in Refresh and Core formats
Ensure partners’ adherence to all requirements across key functions namely: Operations, Product Development, Training, Logistics and Quality Assurance
Work with partners to develop, publish and implement both Training and Operations manuals for all new and existing food outlets
Proactively track Business performance – analyze P&L data and identify gaps by site, while anticipating corrective actions to continuously outpace growth targets;
Management and coordination of all/any food project related initiatives such as new outlet launch and refurbishments
For when company owned food offer is to be developed, source and approve suppliers and maintain strong links with the nominated and approved suppliers; conduct formal training needs, Create and implement product and menu items in line with expected profitability and operational rationalization
Ensure local compliance to Health, Safety, Security and Environment standards, especially regarding food handling procedures, shelf life specifications, storage, handling and care of product
Train, motivate and coach TMs and dealers – give assistance and support to the retailers to increase profitability, and improve their know-how and expertise in food services;
Optimize and qualitatively enhance portfolio of food partners to maximize value to consumers, retailers and Vivo Energy;
Key Challenges:
Speed of delivery is essential without compromising on standards, quality and sustainability of initiatives taken
Delivering on a very ambitious plan over the next 4 years
Ensuring that our food offer is competitive and attractive to our customers
Ensuring that we maintain high service standards and adherence to operational standards in all our outlets
Requirements
Job Knowledge, Skills & Experiences:
Minimum of 5 years’ experience in Food Services is essential
People management and strong project management skills
Tertiary education in Food & Beverage Management/Purchasing/Retail/Marketing/Financial Management is desirable
Strong Knowledge and understanding of food operations and franchise management
Strong project management skills and track record in delivering results through others
Knowledge of market trends and competitor analysis.
Knowledge and understanding of partner negotiations and trading terms
Knowledge of financial planning

Apply via :

apply.workable.com

October 28, 2024
Field Based Accounts Manager

Description
Reporting to lubricants Sales & Marketing Manager, the Field Based Accounts Manager will be responsible for maintaining, developing and growing existing lubricants customers through increased volume and margins whilst at all times maintaining customer satisfaction.
Key Performance areas for the role:

Develop and maintain long term commercial relationships with key distributors and their customers.
To implement and monitor lubricants distributor programs with clear targets and objectives that will allow Vivo Energy Kenya Ltd to monitor performance against plan.
Conduct lubricants product knowledge training for distributor’s staff, mechanics and their customers.
Manage and support implementation of marketing propositions & promotions in the indirect channel.
Proactively liaise and communicate with all departments within Vivo Energy Kenya Ltd to ensure customer’s requirements are met.
Achieve within the defined Customer base, financial, volume and other related business plan targets for lubricants and other associated products and services, as specified within the sector business plan

Requirements

Bachelor’s degree preferably in Engineering or Marketing with at least 3 years’ experience in selling lubricants or Fast moving consumer goods (FMCG).
Hands on experience in selling & negotiation, customer relationship management and distributor management is an added advantage.
Good problem solving skills

Location

Successful candidate should be ready to be located in any part of the country with first posting being Eldoret to cover North rift and western regions.

October 26, 2024
Retail Training Manager

Description
JOB PURPOSE

Deliver Induction for new Retailers before they begin operating a Vivo site and meeting Vivo customers and to be able to deliver training to their staff.
Deliver on-going training programs to Retailers across all Operating Platforms according to the agreed plan in the training calendar.
Work with the Retail Operations Support Manager to ensure all training materials are up-to-date and ready for delivery.
Carry out detailed training needs assessment annually for all Retailers and site Quality Marshals and use results to draw training programmes to close identified competency gaps.
In collaboration with Territory Managers carry detailed Competency Assessment of all Retailers annually and make recommendations on Retailer development or replacement as may be appropriate.
Deliver learning interventions to Vivo Retail staff as appropriate.
Build a solid retailer pipeline
Support the OSM & RSM in building TM competencies

PRINCIPAL ACCOUNTABILITIES

Champion competence development and accreditation for Retail Sales Team, Retailers and Site Staff aimed at enhancing on overall customer satisfaction.
Responsible for Recruitment, Induction, Training and Development of new Retailers on Vivo ways of working.
Deliver training to existing Retailers according to the training calendar across all operating platforms.
Responsible for the implementation of any new tools & system aimed at improving business performance
Responsible for Retailer Performance Improvement Process (PIP), record keeping and administration.
Ensure consistent delivery of the Shell Customer Value Proposition to our customers across the network.
Responsible for accrediting sites to be used for Training/Inducting new Retailers
Ensure manuals to be used for Training/Inducting new Retailers and site staff are up to-date
Administer the training process and logistics for the learning events.
Execute identified training interventions coming out of Site Essentials Assessment (SEA) results & Customers’ feedback from VOC.
Identify training interventions coming out of Retailer Ranking & Classification as well as ensuring sites compliance with the group HSSE Standards.
Deliver the implementation of any new tools & system aimed at improving business performance: such as VRPT & the Customer Champion App

Requirements
JOB KNOWLWDGE, SKILLS & EXPERTISE

Demonstration of the aspired Enterprise First behaviours (Leadership, Accountability, Teamwork) and Vivo core values (Honesty, Integrity, Respect for People)
Strong team working skills
Overall understanding of Retail business
Demonstrable competence in delivering training programs, implementing standard processes, building relationships with Vivo Retailers, delivering the service element of Retail Customer Commitment.

October 26, 2024
Lubricants Supply Planner

Description
JOB PURPOSE

The job exists to manage the lubes supply planning process for finished lubricants in line with the approved demand forecast.
To co-ordinate lubricants supply planning activities for Kenya.
To manage supply planning to primary supply locations within Kenya and any other VEK export markets.

Requirements
PRINCIPAL ACCOUNTABILITIES
Maintaining appropriate levels of inventory for all products in your portfolio:

Consolidate demand forecast and prepare supply plan for all lubricants finished grades to primary supply locations.
Responsible for sourcing of all local/ imported lubricants through proactive procurement of all packed finished lubricants to ensure timely availability.
Coordinating all imported lubricants load port documentations and passing them over to Supply assistant customs for documentation and receipt at disport
Responsible for purchasing of lubricants from Third party suppliers.
Co-ordinate product life cycle process. Be the Supply Chain focal point to integrate planning of new product introductions and items to be transitioned or discontinued by collaborating with the relevant teams to ensure flawless execution.
Ensure compliance to the stock management policy, through monthly reporting of variances and quarterly review of Stock policy, provide alignment on safety stock and re-order levels for distribution centers.
Manage finished goods inventory capable of providing On-Time-In-Full availability of finished goods to optimally satisfy market demand efficiently, avoid out of stock situation and minimize impact on working capital held in unnecessary stocks.
Ensure timely review of supply drivers for OTIF failures through RCA models that will ensure continuous order fulfillment process improvement.
Co-ordinate weekly purchase of finished product from SVLK for timely delivery of stocks

Primary contact for supply sites, external partners and vendors.

Act as the focal point between suppliers and sales and marketing team by driving continuous improvement of the Demand and Supply Planning processes.
Manage reconciliation of stocks at the purchase depots/accounts of all supply vendors.
Responsible for third party contracts by ensuring that suppliers adhere to the set agreements.
Responsible for replenishment of third party consignment warehouse, resolving customer service issues, identifying performance issues and trends. Manage Customer account to ensure that there are nil over dues.
Leading supplier assessments and performance improvement processes including creating and reviewing reports on performance and compliance with specific contractual obligations/metrics.
Lead weekly collaborative meetings between SVLK and VEK to review any supply chain constraints and providing recommendations for resolution.
Conduct Monthly pricing checks for all price updates received from suppliers

Business partnership

Support the lubricants S&OP process for Kenya by ensuring all LSC action items arising from the S& OP meeting are closed on time.
Providing input on communications for internal and external customers, including daily back orders, product launches, changes or withdrawals, revised shipping schedules and ad hoc reports.
Working closely with SVLS OTC team/supply sites to monitor shipment plans on all imported orders.
Responsible for Managing VEK Lubricants Export accounts. Review supply forecast and maintain a tracker for executed orders and pending orders with clear action plans.
Ensure compliance with relevant management systems certifications, proper records managements including timely and accurate recording of transactions in approved ERP and the related report submissions.

October 26, 2024
Vivo Energy Retail Performance Tool (VRPT)- Training and People Development

Description
Principal Accountabilities:
TM effectiveness

Revise the accreditation framework to incorporate new changes to the TM role. Manage the accreditation process ensuring assessments are scheduled and complete on time.
Train all new TMs on Sales Excellence processes including the supporting tools available in VRPT – performance dashboards, BMR, TMSR, profitability etc
Run the stage 1 accreditations in Engen countries (where we don’t have experienced retail Managers)
Ensure we have regular TM performance reporting and league tables including working with HR to share simulated bonuses for all TMs.
Work with HR to develop TM and Sales Manager training programmes . Project manage implementation across all Shell and Engen countries
Focal point for all QM training material ensuring its upto date. Project Manage the refresher training to all QMs across Engen and Shell
Understand how they train and accredit their frontline staff. Look to introduce a focal point on each site responsible for training and coaching with training and accreditation programme
Work with OSM to ensure we have an effective reward and recognition programme – level 1 to 4 – implemented across all sites.
Develop new training material that can be published on the Customer Champion App

Retailer and Site Staff Effectiveness

Focal point for all QM training material ensuring its upto date. Project Manage the refresher training to all QMs across Engen and Shell
Understand how they train and accredit their frontline staff. Look to introduce a focal point on each site responsible for training and coaching with training and accreditation programme
Work with OSM to ensure we have an effective reward and recognition programme – level 1 to 4 – implemented across all sites.
Develop new training material that can be published on the Customer Champion App

Site and service standards

Act as a focal point between VE and Mystery shopper companies – Run calibration meetings between OU and Field agency to ensure standards are clear and defined around service, uniforms, and cleanliness.
Project Manage implementation of new mystery shopper in Engen branded OUS
Develop a clear Site Procedure and policy manual to define standards for our Retailers.
Provide training to OSMs and TMs who in turn will train all Retailers and QMs on the Retailer capture processes – wetstock Managemnt, Lubricants Mgt, daily and weekly RFC, oil specialist checklist
Provide training support on how to access the various performance dashboards
Handle the required central VRPT administration functions and support the OSMs in ensuring masterdata is updated monthly
Support central team in pulling performance reports and running correlations between performance variablesz

Site Performance

Provide training to OSMs and TMs who in turn will train all Retailers and QMs on the Retailer capture processes – wetstock Managemnt, Lubricants Mgt, daily and weekly RFC, oil specialist checklist
Provide training support on how to access the various performance dashboards
Handle the required central VRPT administration functions and support the OSMs in ensuring masterdata is updated monthly
Support central team in pulling performance reports and running correlations between performance variables.

Requirements

Bachelor’s Degree in Business related area or equivalent
5 years training experience for frontline sales teams
5 years Retail Sales and Operations experience in the field, with clear practical insight into challenges and opportunities.
Good understanding into performance management, reward and recognition programmes
Strong project management skills are a prerequisite as they will be working with local sales teams to implement the sales excellence foundation
Ability to work virtually with local teams ensuring we successfully implement the agreed plans
Experience in leading teams and demonstrated talent management experience would be an added advantage

October 26, 2024
Trading & Exports Manager

Description
Purpose:
To plan, coordinate and manage Trading, Exports & Transit management.
Principal Accountabilities
Development and execution of trading strategy

Optimise the trading business by winning OTS and LPG tenders.
Ensure product correct allocations, timely and accurate product title transfers to trading partners.
Ensure timely collections of trading debts
Develop and sustain strong domestic and international relationships with relevant trading stakeholders and counterparties to develop business opportunities within the oil trading arena
Negotiate and seal trading contracts on a spot or/and term basis and conduct day-to-day oil trading activities as directed depending on over-stocking.
Evaluate trading deals for risk management and make appropriate decisions
Provide market assessment for development of region’s tactical trading strategy in accordance with risk management policies

Management of bond securities & transit management:

Management of transit products documentation in the ERP and KRA system.
Carry out periodic reviews to ensure transit product molecules tally with KRA’s system for compliance.
Manage all in-eventualities either directly or thro the agents to ensure all imports, transit and export products are timely cleared with KRA

C&F Contract Management

Contract holder for Customs Clearing & Forwarding brokers
Ensure the company has a valid C&F contract at any one given time
Over leadership of all clearing and forwarding services for VEK to ensure compliance and correctness of customs declarations and tax payments.
Customs Clearing & Forwarding brokers performance management through both daily support and monthly performance reviews.
Manage spend to ensure its within budget
Ensure C&F agents compliance with HSSE

Manage team performance
To manage the performance of my team to ensure timely delivery of services, performance within and agreed levels and guidance on their succession planning.

Key Challenges

Stiff competitions in tendering and trading customers. Thus know-how and ability to make quick and accurate decisions.
Risk of loss in millions through erroneous quotations and product transfer titles. Thus need to be meticulous in detail and numbers.
Challenges of effectiveness in managing relationships with 3rd parties (Trading partners, Clearing & Forwarding agents and Government Officials) in a corrupt environment.

Requirements
Job Knowledge, Skills and Experience:

Proven communication and inter-personal skills with strong negotiation skills
At least 5 years experience in the oil industry supply chain field
University graduate level – Marketing, Analytical Science, Business Admin or Accounting
Proven analytical competencies
Effective team player
High integrity and strong character
A sound understanding of accounting principles and concepts and their application.
Supervisory Skill

October 26, 2024
Legal Administrator Field Based Account Manager Brand Manager- Fuels

Description
Job Purpose: To offer support to the Legal Team
Principal Accountabilities:
Contract approval tool

Timeously uploading all contracts forwarded by staff for approval by legal and in any event on the same day

Contract Management

Circulation of all physical forms of contracts for signature by directors after approval by legal
Circulation by way of sign off using a log book
Follow up for signature
Collection by way of sign off using the log book
collection of ALL signed agreements from directors
Uploading of all signed copies on share point
Storing a copy of ALL signed agreements at legal
Archiving all contracts more than 6 years old / expired
Disbursement of signed agreement to contract holders

Leases, Charges, Transfers, Indemnities

Preparation of the documents for signature
Marking of relevant pages for signature

Stamping and sealing
Keeping an adequate number of passport photos of all directors for use

Company Seal

Custodian of all the companies Seals
Keeps adequate red stamps for use at sealing documents
Keeps a record of all sealed documents plus their value for ratification at board meeting

Company safe:

Custodian of the code
Classify, Store and manage the company’s legal documents in the company safe and control their movement.
Keeper of documents of title all arranged in a systematic manner for ease of retrieval by team
Keeper of leases and charges all arranged in a systematic manner
Keeper of company records-all arranged in a systematic manner
Keeper of company secretarial records
Classify, Store and manage the company’s legal documents (titles, leases, charges, agreements etc.) in the company safe
Keep a log accessible to legal staff on location of every important document
Control movement of company records through an updated movement register

Management of records / files

Filing of documents in a systematic manner
Opening of files for litigation and other matters

Proper organization of all files in the strong room- proper labelling for ease of retrieval by legal team

Maintain an up-to date filling register (online and booklet) (where anyone in legal team can register and open a file).

Central Legal archiving- share point

Archiving of closed files at depot/info fort and keeping an updated log of all archived documents

Digitization of Legal records:

Keep all records under Legal digitized except Correspondence files in accordance with group policy
Regularly upload on Blue print, Merrill and SharePoint
Group Company Secretarial tool- Blue print
Group Legal archiving- Merrill data room and share point
Company Registry – e- citizen & physical updates
Company Secretarial matters (Vivo Energy Kenya Limited, Vivo Energy Malindi Limited, Vivo Energy East Africa Limited, Vivo Energy Marketing Kenya Limited(Engen)
Annual Shell Assurance letters
Information retrieval:
Letters and other documents addressed to the company/Legal Dept./ forwarded to dept.
Correspondence from department
Meetings with external service providers and with other teams

Departmental meetings
Legal Budget
Payments of legal fees & other services
Trainings
Travel by staff in legal
Stationery
Vivo Energy Provident Trust Limited
New legislation:
Legal Calendar
Process service
Annual verification exercise
Company projects

HSSE
Keep updated at all times
Keep updated at all times
Updating status of the companies at the Companies Registry
filing of Annual Returns for Vivo Energy Kenya Limited / Vivo Energy East Africa Limited / Vivo Energy Malindi Limited / Vivo Energy Provident Trust Ltd/ SVLK/ Vivo Energy Marketing Kenya Limited
Obtain CR12s for VEK, SVLK, VEEAL, VEML & VEMKL by 30th June each year to ensure validity by January each year.
Booking meeting rooms and arranging for refreshments
preparing board packs – agenda, TT, Action items, minutes of the last meeting, accounts and significant matters, board papers etc.
preparing AGM packs- agenda, minutes and accounts
Preparation of all requisite documentation accompanying this letter
Reminding Finance in November to have all insurances ready and reminding them in readiness for letter.
Timely retrieval of required documents and files on request.
Receive all correspondence
Bring all to the attention of HOL daily
Distribute to the team what is addressed to each daily together with the relevant files
Attend to letters with actions directed to her/him
File Away in appropriate files
Respond to email queries within the timelines agree
Manages all correspondence from department
Keeper of letterheads for all companies
Ensures timely delivery of all correspondence from the department
Arrange meetings as requested by legal team
Book meeting venues
Arrange for water and refreshments
Set up weekly departmental meetings and take minutes
Monthly lunch for legal team
Arrange away days for legal team
Custodian of department P-Card
Manages budget within limits especially stationery, training, travel and entertainment.
Monthly update to HOL on budget use (before monthly call with General Counsel)
Works closely with Finance & HOL during planning for legal budget
Forward fee notes to Senior Lands Clerk for payment
Keep a record book of all fee notes received and date paid
Arrange trainings, workshops, seminars and meetings.
· Book Venues.
arrange local travel for team
arrange for visas for international travel
Purchase tickets for local and international travel
Book and arrange transport for all travel
arrange and book accommodation for staff going on business trips
Ensures adequate supply of stationery for the department
Controls usage of stationery
Ensures legal printer always well supplied and in working condition
Arranging all board matters- meetings- board packs etc.
Keeping a segregated filing system for the Trust
Keeping all the registration documents
Segregated filing system for the Trust
·All correspondence from RBA
Printing and keeping file fully updated. Updating the Laws.
Updates the calendar of legal team with all hearing notices and mentions
Accepts service of court papers served on the company in the absence of HOL
Seeks advice on receipt of ALL service
Organize an annual verification exercise of company documents, titles, leases, charges, agreements, certificates etc. in collaboration with the Senior Lands Clerk.
Provide administrative Support to HOL to deliver various projects and impromptu assignments that may arise in the course of the year.

Comply with HSSE Golden Rules
100% compliance to life saving rules

Requirements

Bachelors Degree Degree
Builds Shared Vision/ Engages Stakeholders- Knowledge
Champions Customer Focus- Knowledge
Delivers Results- Skill
Demonstrates Excellent interpersonal and communication skills- Skill
Demonstrates Professional competency- Skill
Displays Personal Effectiveness- Skill
Works well in Teams- Skill

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October 26, 2024
Treasury Accountant

Job Purpose:
Responsible for performing various Cash Management and Cash Accounting activities within the Corporate Treasury function. The role primarily focused on the general ledger and control duties of the treasury department function
Principal Accountabilities:

Prepare timely and accurate cash flow forecasts
Ensuring Vivo Energy Kenya facility utilization are well updated and maintained with zero default
Collate and monitor product and duty payments data to ensure timely settlement of product obligations
Ensure all commitments are regularized in time including OD.
Prepare the central treasury reporting templates
Operate the FX trading desk for the business
Monitor and manage our DIE Trade losses/Gains
Focal Point on all insurance issues to ensure seamless coordination between business and insurers
Ensure the e-banking systems are in place and operational
Monitor all cashiers receipting and ensure on time capture of all banking’s in SAP
Support The Bank reconciliation accountant in timely resolution of all reconciling items.
Ensure that accounts reconciliations are performed on a timely basis and reconciling items explained and cleared promptly.
Also act as the back up to the Treasury Assistant managing the P Card and trade finance functions

Key Challenges:

Forecast cash flow positions, related borrowing needs, and available funds for investment
Ensure that sufficient funds are available to meet ongoing operational and capital investment requirements
Monthly verification of bank interest charges and commissions
Forex Deals properly and economically executed with proper documentation
Focal Point on all insurance issues to ensure seamless coordination between business and insurers
Ensure our payments platforms align to the treasury policy.
Monitor to ensure timely receipting of all remittances in the ERP system and that all reconciling items are closed promptly.
Opera rating in a highly sensitive area with tight timelines

Requirements
Job Knowledge, Skills & Experiences:

Degree in Accounting and Finance. Experience in a Treasury or finance environment
Professional qualifications such as CPA, ACCA or CFA;
Strong organizational, analytical, interpersonal and communication skills
Treasury

Treasury Policies- Knowledge
FX trading- Skill
Cash Management- Skill
Banking Operations- Knowledge
Financial instruments-Knowledge
Interest expense / income and Bank charge management- Skill
Banks charges (commissions and fees) understanding/control- Knowledge

Leadership

Builds Shared Vision/ Engages Stakeholders- Knowledge
Champions Customer Focus-Knowledge
Delivers Results- Skill
Demonstrates Excellent interpersonal and communication skills- Skill
Demonstrates Professional competency- Skill
Displays Personal Effectiveness- Skill
Works well in Teams- Skill

HSSE

Supporting in the delivery of Vivo Energy HSSE plan
Reporting PI’s and follow up on their closures

October 26, 2024
Trade Marketing Manager- Lubricants Supply Assistant – KRA Maintenance Engineer – Mombasa Terminal

Job Purpose:
The Trade Marketing Manager- Lubricants will be responsible for implementation of agreed brand and channel marketing initiatives, campaigns and other programmes to support the achievement of market penetration, brand health, business targets and loyalty both in B2B and B2C sectors.
Key Performance areas for the role:

Work with Country Lubricants Marketing Manager to build the annual Lubricants Marketing Plan and monitor SP&A budget expenditure and implementation.
Implement the Direct and Indirect marketing programmes for the target sector/channel, covering pricing (cross and multi-channel), product portfolio, training (including product & sector knowledge and sales skills), integrated marketing communications plans embedded in the country marketing plans.
Drive local adaptation of global brand and sector materials and programmes (i.e. merchandising and promotions) where relevant to drive growth.
Work closely with the Marketing Operations Manager to monitor and analyse data to understand brand, product and channel performance and trends across each sector.
Work closely with other Trade Marketing Managers and Retail Lubricants Category Manager to pro-actively implement marketing communication and marketing support across all lines of business.
Provide the relevant insights regarding market trends (customer and competitor) as inputs in the development and review of business/marketing programs and identification of growth opportunities.
Continuously monitor business performance across channels and work with the Lubricants Marketing Manager and Sales & Marketing Manager to develop corrective action plans to stay on plan.
Work closely with the sales teams (FBAMs) and Front Line Technical Services (FLTS) team to support value selling and implementation of B2B Customer Value Propositions (CVP) and Pipeline (SPANCOP) management initiatives.
Ensure all marketing activities are evaluated in terms of return on investment, and that a Post Investment Review is carried out post activities.
Coordinate and support on-ground implementation of agreed marketing initiatives by the distributors.
Manage third party marketing agency relationships and interfaces to ensure delivery of relevant brand and channel initiatives.

Principal Accountabilities:
Marketing Planning & implementation

Participate in the development of the country marketing plan covering key brands and channels in liaison with the Lubricants Marketing Manager as per the VE Lubricants marketing planning calendar
Manage implementation of agreed lubricants brand and channel (B2B & B2C) sales & marketing initiatives – including concept development, actual implementation directly and through third party agencies where appropriate, within agreed budgets.
Manage implementation of B2B customer value propositions (CVP) and pipeline (SPANCOP) management by the sales teams and Frontline Technical Services (FLTS) Team.
Monitor impact of marketing initiatives to ensure delivery of target return on marketing investments (pre and post implementation)
Manage agency relationships to implement agreed marketing communication for assigned brands and channel initiatives.
Support and participate in the on-ground implementation of distributor marketing initiatives, agency supervision and performance evaluation on need basis

Key Challenges:

To be able to implement simultaneous activities and programs on time and on budget, producing the agreed top line growth.
Success in this role will require a close relationship with sales, technical team, country marketing and key distributors. In addition, a thorough understanding of the external market and competitor activities is essential.

Requirements
Job Knowledge, Skills & Experiences:

A university degree preferably in business, marketing or related field.
At least 3 years of experience in a marketing or marketing support role or environment with strong analytical skills.
Ability to think strategically and to translate new concepts into operational plans.
Ability to draw insights from data and communicate them to different audiences with ease. Good understanding of Retail and B2C markets.
Strong value chain; Pricing; Channel management & Route-to-Market (RTM) competencies.
Strong proven commercial skills and judgment.
Strong customer orientation.
Ability to manage complex projects and handle numerous relationships.
Strong interpersonal and excellent organisational skills.
Experience in Fast moving consumer goods (FMCG) setting and digital marketing is an advantage.
High proficiency in Microsoft Excel, PowerPoint and other common computer programs.

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October 26, 2024
IT Onsite Services Engineer

Description

Job Purpose:
The IT Onsite Services Engineer provides the coordination of appropriate and timely responses, including escalation to relevant support teams for resolution, monitoring of progress and keeping users apprised of progress while responding to all user calls in a customer-focused and timely manner and maintains a high level of customer satisfaction.
Principal Accountabilities:

Receives and logs requests for support from users and/or other service delivery staff.
Maintains high level customer/user satisfaction by being the single point of contact for all local IT matters including clarifying customer needs and ensuring they are met. Be the on-site service coordinator for local escalations.
Monitors progress of requests for support/escalations/incidents and ensure users and other interested parties are kept informed.
Within his/her own area of competence, investigates problems and other requests for support and determines appropriate remedial actions to take, or escalating requests to other Support & Delivery staff or external service suppliers. Ensures all work is carried out and documented in accordance with the required standards, methods and procedures.
In accordance with established procedures, monitors application systems for which responsible by regular scrutiny of reports from the applications software, systems software or service delivery staff. Notes problems and identifies performance trends. Referring to more senior colleagues where necessary, takes corrective action to improve performance and to avoid problems arising and contributing to service improvement activities.
Liaises with applications development or support staff or software suppliers on the development of system enhancements to overcome known problems or further fulfill user requirements.
Following agreed procedures, receives and handles requests for information, and provides advice to users on systems, products and services that are available to them.
Provides an effective interface between users and service providers, including external commercial suppliers where applicable. This interface includes documenting problems, progress checking, and ensuring all diagnostic information is provided for error resolution and incident analysis.
Assists users in making more effective use of desktop systems, products and services. Makes initial diagnosis of any problems and advises known solutions where applicable.
Follows standard procedures to update incident log, documenting necessary details in a central repository, progress checking, and ensuring that diagnostic information is provided for error resolution and incident analysis.
Participate in “transition to support” activities, including application training, in order to update skills and knowledge to support new applications.
Provide end-user training for application(s) upon specific requests from the Business
Acting as contact point for any visiting Third Party Vendor e.g. OBS and arranging the HSSE induction according to Vivo Energy HSSE policy and assuring all 3rd Party IT service providers are HSSE certified.
Arranging and managing repairs at the site which includes preventative maintenance on all computer room equipment. Participate in refresh programmes as directed by Infrastructure Management e.g. Switches, UPS, Air-conditioners etc.
Arranging on-site work space, phone lines, etc. for 3rd party break/fix service provider(s).
Managing store room for surplus stock including reporting on stock levels to business focal points and agreeing with the business focal points the equipment types that need to be kept in stock.

Requirements

Job Knowledge, Skills & Experience:
End-user support experience:

At least 3 years experience working in an end-user support.

Solid base knowledge of support processes and ITIL
Experience with call-logging systems and knowledge management tools
Good customer-facing, interpersonal and communications (oral and written) skills
Knowledge in class-of-business application integration and middleware knowledge in application security and data architecture

Business and application knowledge of overall IT application landscape and underlying IT infrastructure:

Hardware – HP DL380 G9 and Above, Various Cisco Networking equipment
HP/Lenovo Desktops and Laptops
Operating Systems –VMWARE, Windows Server R2 and above, Solarwinds, MS SQL Database

Backup – VEEAM

Security – Forticliect, BigFix, and IRM Security Compliance
Telecommunications – Cisco Switches and Routers, Audiocodes (UC) Lync and Fortigate
Applications – Ms-Office Suite 2013, Exchange, Lync, SharePoint

Competencies:

Customer Focus & Interpersonal – Skill
Business Applications & Infrastructure – Skill
Application, Data & Technical Architecture- Knowledge
SAP – Knowledge
Incident & Problem Management- Knowledge
Root Cause Analysis- Knowledge
Vendor/Service management- Knowledge
IT Support Processes & Enabling Tools- Skill
Influence and Persuasion – Skill

October 26, 2024