Jobs Kenya

Website: Website http://www.vivoenergy.com

  • Marketing Data Analyst

    Marketing Data Analyst

    Job Purpose:

    Develop and champion the data-driven marketing approach at both at local and regional levels by leveraging all the relevant available internal and external data sources. Enable the business to use customer and market data to make better business decisions.
    Help identify growth opportunities through a better understanding of consumers, customers and competitors and share learnings with the relevant VE teams with impacting communication tools (presentations, infographics & data visualizations, videos, etc.).
    Provide support the research and market intelligence projects for Vivo Energy with a clear customer-focus approach.
    The role will work across all lines of business (Retail, Commercial Fuels, Lubricants, LPG, Mining, Marine and Aviation).

    Principal Accountabilities:
    Customer & Business Data Analysis

    Collecting, analyzing and interpreting statistical data from internal and external databases with a business-oriented approach, presenting the results with the appropriate data visualization

    Use full potential of descriptive, predictive and prescriptive analytics in various projects
    Data analysis will include better understanding of business drivers such as seasonality, price elasticity, post launch evaluations of campaigns, performance of loyalty programs, etc.
    Internal databases include data from Fuel & Shop Transactions, Loyalty Programs, digital media, etc.
    External databases include market data, macro-economic data, social listening tools, etc.
    Use statistical tools to identify, analyse and interpret patterns and trends in complex data sets

    Identify growth drivers through data analysis

    Use and improve current growth driver models that help the organization identify which drivers impact growth of business and forecast said growth (applicable for Retail Fuels, commercial fuels, LPG and Convenience Retail markets)

    Building a marketing data knowledge base

    Establish a user-friendly platform where all relevant marketing data (raw and processed) can be accessed, updated and downloaded

    Champion marketing data usage within Vivo Energy

    Provide essential training & learning to Vivo Energy colleagues on the importance of data-driven insights, including main definitions, examples and tips

    Create frameworks and guidelines for OU teams to become self-sufficient in data analytics

    Research and Market Intelligence Support

    Understanding business objectives and designing surveys to better understand customers’ preferences, needs and expectations as well as business opportunities
    Collecting data on customers, competitors and marketplace and consolidating information into actionable items, reports and presentations with a strong emphasis on data visualization
    Provide competitive analysis on various companies’ market offerings, identify market trends, pricing/business models, sales and methods of operation
    Manage research projects and agencies with the support of the R&MI Manager

    Key Challenges:

    Limited data analytics capabilities and culture within various functions at OU and Central levels. Need to educate internal clients in terms of insights from data & research
    Complexity of the organization with multiple related interfaces (OUs & Central Marketing teams, B2B and Retail teams).
    Delivering through and with others – Operating Units and Central teams
    Managing a broad range of stakeholders at different levels
    Working remotely
    Demonstrating business value in available data
    Ensuring high quality, validity and credibility of internal and external data used for analysis

    Requirements

    Proven ability to turn raw data into information and insights that can influence better decision making
    Proven mastery of data analytics skills
    Excellent knowledge of statistical packages (R or Python, SPSS is a plus), databases and MS Office (with strong emphasis on Excel and PowerPoint)
    Familiarity with CRM and Loyalty programs is a plus
    Working knowledge of data warehousing, modelling and mining is a plus
    Knowledge or experience of research project management is a plus (brief, choice of methodology, sampling designing questionnaire / moderator guides, data cleaning and analysis, charting, authoring reports, presenting, managing the relationship with the agencies, etc.)
    A minimum of 5 years of experience in Market Research or Data Analysis at research agency, data service company or client side
    BS degree in Statistics, Marketing or related field

    Personal attributes include:

    Methodical
    Attention to detail
    Strong analytical and critical thinking
    Problem solving skills
    Ability to interpret large amounts of data and to multi-task
    Good level of autonomy in delivering projects
    Strong communication and presentation skills
    English is essential and French is a plus

    Apply via :

    apply.workable.com

  • Territory Manager

    Territory Manager

    Job Purpose:
    Responsible for managing the relationship between the company and Retailer at site level, ensuring consistent delivery of the Vivo Energy Customer Commitment
    Principal Accountabilities:
    Customers

    Ensure consistent delivery of Customer Commitment by managing sites.

    People

    Identify gaps to Retailer competencies and delivery of Customer Commitment; coach, support and advise Retailers with the aid of appropriate tools
    Ensuring that the Retailer trains and develops their staff, focus on People in delivering the Customer Commitment, sharing and coaching on VEK tools and processes as appropriate

    Shareholder

    Support Retailer Business Plans to deliver sales and cost targets represented in annual T&R
    Review Retailer’s P&L statements, and support Retailer to develop action plans to close performance gaps

    HSSE

    Sustain a strong HSSE culture within geographical area
    Deliver agreed HSSE targets for geographical area
    Protect Vivo Energy’s interest by ensuring that all HSSE standards and procedural compliance are adhered to and stakeholder relationships are managed pro-actively

    Operation Excellence

    Plan and conduct site visits in accordance with Call Planning Cycle tool
    Ensure delivery of a competitive pricing position through fuel pricing procedures
    Implementation and ongoing support of Marketing and Network initiatives
    Position description – Additional comments
    Identify Gaps in all aspects of site performance (including service and ‘people’) for geographical area and mandate, advice or offer Retailers Vivo Energy-recommended tools, processes and support to help them to profitably deliver the Customer Commitment at the Retail site and to develop the business for the mutual benefit of both the Retailer and Vivo Energy.
    Maximizing all sales development potential whilst protecting Vivo Energy’s interests, through the coaching and motivating of Retailers
    Participate in attraction and selection of the right Retailers
    Through coaching, supporting and performance management of Retailers to deliver the basics and higher performance, ensure best Retailers have best sites and that poor Retailer performance is eliminated
    Manage and maintain positive Retailer relationships, supporting Retailers to achieve and maintain top class site performance (including counseling to underperforming sites)
    Deliver Sales & Operations targets for geographical area through regular reviews and appropriate action plans
    Ensure Retailers implement all areas of the Customer Commitment and ensure compliance with the Site Operations/HSSE standards, contracts and manuals
    Manage and maintain a Retailer master plan within Territory through Retailer assessment and involvement with recruitment processes
    Ensuring that Retailers’ actions do not damage Vivo Energy’s Reputation
    Ensuring that the Retailer trains and develops their staff, and understands the importance of people in delivering the Customer Commitment

    Requirements

    A graduate in a business discipline or engineering
    Strong team member with excellent communications skills
    Broad competence in Retail Sales & Operations
    Demonstrable competence in implementing standard processes, achieving sales targets,
    building relationships with Vivo Energy Retailers, delivering Retail Customer Commitment
    Understand and apply Retail HSSE Standards – Skill
    Understand and Apply Retail Economics – Skill
    Understand and Apply Vivo Energy Retailing Principles & Processes – Skill
    Manage Relationships with Retailers
    Manage Site/Cluster Performance & Administration
    Manage Fuel Pricing Process
    Manage Fuel Pricing Execution
    Manage Retailer Value Proposition (RVP)

    Apply via :

    apply.workable.com

  • Retail Trainer – Coast, Western & Mt. Kenya Region

    Retail Trainer – Coast, Western & Mt. Kenya Region

    Job Purpose:

    Carry out detailed training needs assessment annually for all Retailers and site Quality Marshals and use results to draw training programs to close identified competency gaps.
    Deliver Induction for new Retailers before they begin operating a Vivo site and meeting Vivo customers and to be able to deliver training to their staff.
    Deliver on-going training programs to Retailers across all Operating Platforms according to the agreed plan in the training calendar.
    In collaboration with Territory Managers carry detailed Competency Assessment of all Retailers bi-annually and make recommendations on Retailer development or replacement as may be appropriate.
    Deliver learning interventions to Vivo Retail staff as appropriate.
    Build a solid retailer pipeline
    Support the OSM, Training Manager & RSM in building TM competencies.
    Managing and interacting with the various VEK platforms (VRPT, VST, SMG, GBW & Retailer Online academy)
    Facilitation of training of sites on first Aid and Fire safety training.

    Principal Accountabilities:
    To support growth in Volume of Fuels, Lubes and LPG through training of advanced selling.

    Sharing of the dry site report & the LPG report- a report pulled on a daily basis and shared with the sales team for Fuel & LPG stock monitoring at site by the team
    Operations efficiency- ensuring that the Ops excellency is delivered through
    Site Effectiveness tools- Assist the team with ensuring that all sites have the site effectiveness tools: VOC Cards, Name tags, SPPM, Staff effectiveness posters

    Uniforms- Ensuring sites have the right uniforms and working with the appointed uniform vendors to ensure availability of uniforms.

    Managing the uniform contracts for our 2 appointed vendors
    Facilitating the central uniform supply to the network once per year.

    Implementation of the VRPT (Vivo retailer performance tool) and VRST (Customer champion application)

    Ensuring that all retail sites are actively using the retailer portal to submit Fuels, Lubes & LPG stocks
    Timely PMTDR data update in VRPT- incentivizing Quarterly & Annual PMTDR winners and promotional incentive
    Ensuring that Customer champions in sites are registered in the Customer champion application and they have completed the training modules in the app.
    Uploading articles in the CC app i.e HSSE, Memos, NCP mechanics.
    Site Visits and regional trade visits to enforce and implement the welcome to shell agenda through our 4 Customer promises. Closing on all gaps from the visits through TMs or Engineers

    Customer Focus- Driving the Customer service agenda through:

    Timely (internal) GEA (Guest Experience Assessment) calibration and ensuring Retail sites are at 100% score on all the 4 Customer promises.
    VOC (Voice of Customer)- Issuance of the cards to retail sites. Monitoring the OU responses & TLAG and sharing weekly reports with the Network QMs (Quality Marshal).
    Incentivizing the top performers on VOC and SEA.

    Retailer Management

    Timely Dealer Recruitment and induction for planned sites and any other site that falls vacant to ensure the network has the right retailer
    Managing all dealer applications & Pipeline and shortlisting based on preference
    Plan for interviews and finalize on the scoresheets
    Site attachments to dealers and their respective Customer champions after appointment and F2F training

    Contact Management

    Timely renewal of contract letters and contracts as advised by the TM, RSM and the Training manager.
    Bi-weekly sharing of the Contract tracker to the TMs for appraisal purposes.

    People’s management/Training

    Champion competence development and accreditation for Retailers and Site Staff aimed at enhancing on overall customer satisfaction & Deliver training to existing Retailers according to the training calendar across all operating platforms
    Dealer/Site management onboarding- Closing on retailer’s competency gaps arising from the retailer competency assessment through coaching and training.
    QM Onboarding- Training and accreditation of QMS on foundation training and advanced selling
    Site Staff Training –Ensuring timely completion of all site staff training calendar. On-site training of Customer champions in new sites and the struggling sites.
    Dealer and QM Engagement- Conducting the Quarterly QM engagement in the network to drive the Ops Excellent agenda and planning for the dealer annual conferences and cell meet

    Champion competence development and accreditation for Retail Sales Team

    TM Accreditation- Facilitating the completion of Stage 1 and 2 TMS accreditation for competency.

    HSSE- Driving the goal Zero through:

    Participation in the annual safety day
    Facilitation of the First Aid and Fire safety training for new retail sites annually
    Attending HSSE meetings and implementation of agreed actions
    Training QMs and own collection drivers on Offloading Procedure Bi annually and Implementation of offloadingprocedures at the retail sites resulting to less contamination through training.

    Requirements

    Degree in a relevant business field
    Strong team working skills
    Overall understanding of Retail business
    Demonstrable competence in delivering training programs, implementing standard processes, building relationships with Vivo Retailers, delivering the service element of Retail Customer Commitment
    Strong analytical skills
    Fluency in English Language
    Good interpersonal skills, influencing others and networking skills
    Leadership skills and initiative
    Demonstration of the aspired Enterprise First behaviors (Leadership, Accountability, Teamwork) and Vivo core values (Honesty, Integrity, Respect for People)

    Apply via :

    apply.workable.com

  • Marketing Operations Manager

    Marketing Operations Manager

    Job Purpose:
    This role will be conducted by a senior brand talent, who will :

    Be responsible for the delivery of the loyalty program and the analysis required for the marketing function.
    Manage the consumer loyalty program.
    Transition the loyalty program to a digital solution.
    Track all brand health KPIs, brand excellence at site and market share reports.
    Manage all marketing suppliers, supplier agreements, marketing contracts and track all payments.
    Work in collaboration with other internal stakeholders to deliver all company partnerships.
    Overall, this role supports the brand managers in executing brand campaigns, through data, planning, reporting and managing suppliers.

    Principal Accountabilities:
    Loyalty

    Program management
    Coordinator of different VE stakeholders to ensure VE is extracting maximum benefits from the VE Payment and loyalty programs
    Support the Payment and loyalty programs design
    Lead the payment and loyalty Marketing actions and execution
    Ensure a continuous enhancement and offer competitiveness
    Program management
    Coordinator of different VE stakeholders to ensure VE is extracting maximum benefits from the VE Payment and loyalty programs
    Support the Payment and loyalty programs design
    Lead the payment and loyalty Marketing actions and execution
    Ensure a continuous enhancement and offer competitiveness

    Marketing reports & analysis

    Develop and monitor all reports that the department is to provide. Track the reports schedule regularly to ensure 100% delivery.
    Create and share monthly reports that will include but not limited to OPEX, SP&A, BPF and Industry Insights.
    Share weekly market intelligence report.
    Manage the Brand Protection fund to ensure we meet the group target and send quarterly reports to SBI.
    Manage and evaluate the ROI process for each campaign
    Maintain marketing records

    Management of Capex, Opex & all marketing budgets

    Set-up relevant structures & processes to enable efficient management of the budgets.
    Track monthly the expenses incurred in the two budgets and share reports, give feedback, and reallocate amounts to the correct accounts where necessary.
    Plan and manage the marketing budget for the OU
    Identify new business opportunities, markets, and partners.
    Participating in negotiations to ensure value for money on the budgets. Balance quality/impact vs costs.
    Track the payments and accruals of SP&A.
    Participate in Supplier Management

    Payments and accruals

    Develop systems and processes that will create a flow in the payment process and accountability.
    Manages payments on a day-to-day activity associated with the marketing departments to ensure that payments for work done are paid off within required period.
    Works in-sync with internal stakeholders in the financial process to remove any gaps that will stimulate inefficiency in the payment process.
    Manage all payment details for the department including quotations and rate cards that will assist in the process.
    Send accrual reports to the finance department at the end of every month so as to accrue payments that were not paid off in the previous months.

    Key Challenges:

    The individual needs to work closely with internal and external stakeholders to ensure the department operates efficiently.
    An intensive role, which requires many hours in the office and out of office. Travelling is also part of this role.
    Will need to work effectively with internal staff and with other VE staff.
    Manage financial processes and ensure implementation of programs.
    Driving differentiation, identifying, and exploiting ways to increase brand value.

    Requirements

    Bachelor’s degree in Marketing or relevant field.
    Category knowledge in Analysis, financial processes, and marketing intelligence
    Good understanding of the contracts and procurement process.
    Solid interpersonal and communication skills and the ability to work on cross-functional teams in both leadership and member roles.
    Strong presentation and writing skills.
    Analysis skills to not only present data but also summarize the findings and propose recommendations for future improvement.
    One must possess strong interpersonal skills and is a relationship builder.
    Must have a style that promotes respect, credibility and trust throughout the organization.
    Must be a business leader and a calculated risk taker.
    Strong project management skills.
    Strategic thinker and creative marketer.
    Results oriented and self-motivated.
    Excellent written and verbal communication skills.
    Strong Leadership skills.

    Apply via :

    apply.workable.com

  • Marketing Operations Manager

    Marketing Operations Manager

    Job Purpose:
    This role will be conducted by a senior brand talent, who will :

    Be responsible for the delivery of the loyalty program and the analysis required for the marketing function.
    Manage the consumer loyalty program.
    Transition the loyalty program to a digital solution.
    Track all brand health KPIs, brand excellence at site and market share reports.
    Manage all marketing suppliers, supplier agreements, marketing contracts and track all payments.
    Work in collaboration with other internal stakeholders to deliver all company partnerships.
    Overall, this role supports the brand managers in executing brand campaigns, through data, planning, reporting and managing suppliers.

    Principal Accountabilities:
    Loyalty

    Program management
    Coordinator of different VE stakeholders to ensure VE is extracting maximum benefits from the VE Payment and loyalty programs
    Support the Payment and loyalty programs design
    Lead the payment and loyalty Marketing actions and execution
    Ensure a continuous enhancement and offer competitiveness
    Program management
    Coordinator of different VE stakeholders to ensure VE is extracting maximum benefits from the VE Payment and loyalty programs
    Support the Payment and loyalty programs design
    Lead the payment and loyalty Marketing actions and execution
    Ensure a continuous enhancement and offer competitiveness

    Marketing reports & analysis

    Develop and monitor all reports that the department is to provide. Track the reports schedule regularly to ensure 100% delivery.
    Create and share monthly reports that will include but not limited to OPEX, SP&A, BPF and Industry Insights.
    Share weekly market intelligence report.
    Manage the Brand Protection fund to ensure we meet the group target and send quarterly reports to SBI.
    Manage and evaluate the ROI process for each campaign
    Maintain marketing records

    Management of Capex, Opex & all marketing budgets

    Set-up relevant structures & processes to enable efficient management of the budgets.
    Track monthly the expenses incurred in the two budgets and share reports, give feedback, and reallocate amounts to the correct accounts where necessary.
    Plan and manage the marketing budget for the OU
    Identify new business opportunities, markets, and partners.
    Participating in negotiations to ensure value for money on the budgets. Balance quality/impact vs costs.
    Track the payments and accruals of SP&A.
    Participate in Supplier Management

    Payments and accruals

    Develop systems and processes that will create a flow in the payment process and accountability.
    Manages payments on a day-to-day activity associated with the marketing departments to ensure that payments for work done are paid off within required period.
    Works in-sync with internal stakeholders in the financial process to remove any gaps that will stimulate inefficiency in the payment process.
    Manage all payment details for the department including quotations and rate cards that will assist in the process.
    Send accrual reports to the finance department at the end of every month so as to accrue payments that were not paid off in the previous months.

    Key Challenges:

    The individual needs to work closely with internal and external stakeholders to ensure the department operates efficiently.
    An intensive role, which requires many hours in the office and out of office. Travelling is also part of this role.
    Will need to work effectively with internal staff and with other VE staff.
    Manage financial processes and ensure implementation of programs.
    Driving differentiation, identifying, and exploiting ways to increase brand value.

    Requirements

    Bachelor’s degree in Marketing or relevant field.
    Category knowledge in Analysis, financial processes, and marketing intelligence
    Good understanding of the contracts and procurement process.
    Solid interpersonal and communication skills and the ability to work on cross-functional teams in both leadership and member roles.
    Strong presentation and writing skills.
    Analysis skills to not only present data but also summarize the findings and propose recommendations for future improvement.
    One must possess strong interpersonal skills and is a relationship builder.
    Must have a style that promotes respect, credibility and trust throughout the organization.
    Must be a business leader and a calculated risk taker.
    Strong project management skills.
    Strategic thinker and creative marketer.
    Results oriented and self-motivated.
    Excellent written and verbal communication skills.
    Strong Leadership skills.

    Apply via :

    apply.workable.com

  • Lubricants Marketing Manager

    Lubricants Marketing Manager

    Job Purpose:
    Responsible for supporting the growth of lubricants within the different Lines of Business (LoBs) and channels in the OU; B2B (direct), Retail, and B2C (indirect) through implementing the appropriate marketing initiatives in line with brand and business strategy.
    Specifically, the role:

    Provides the relevant market insights for the development and review of the business strategy and the identification of growth opportunities.
    Develops and leads implementation of the OU lubricants marketing plan, guided by the Central developed marketing initiatives, the country business strategy and specifics, and in line with the Central lubricants business planning process.
    Works closely with the Local Retail Marketing team and Retail Lubes Category Manager to ensure implementation of lubricants initiatives in Retail and coordination with the Retail fuels/CR initiatives to maximize the impact of developed CVPs.
    Manages Agency relationships and leverages Contracting & Procurement and best-practices to improve return on marketing investment and maximize initiative growth contribution.

    Principal Accountabilities:
    Insights

    Conduct market/competitor and brand research/analysis that feed into marketing plans and strategies.
    Engage with the whole organization (e.g. Sales, Distribution, Supply Chain, Logistics etc.) to address customer feedback
    Develop insights and implications from the research, share and interpret the insights/learnings and recommendations with the relevant audiences.
    Ensure coordination with other Lines of business Research/Insights initiatives
    Provide continuous feed of suspects into the SPANCOP pipeline.

    Strategy & Planning

    Lead the development of the OU Lubricants Marketing Strategy to achieve defined business objectives across all channels.
    Translate business unit objectives and strategies to develop brand portfolio, channel and sector objectives, strategies and plans to facilitate business unit growth.
    Develop channel strategies designed to avoid channel/sector conflicts.
    Design, and implement the annual lubricants marketing plan for the OU in alignment with the business plan, the marketing strategy and the Central brand and marketing initiatives, ensuring coordination with other lines of business. This will be done with close collaboration with the Central Lubricants Marketing Manager. Manage the SP&A budget.
    Set marketing objectives including sales, profit targets, brand indicators, consumer/customer satisfaction measures and ensure follow through to implementation.
    Ensure pre and post analysis reports are made for key initiatives/campaigns, track performance of initiatives. Track performance of implementation of initiatives / campaigns vs KPIs.

    Pricing

    Lead the development of clear pricing strategies and approaches with the coordination of the Central Pricing & PLM Manager.
    Develop the OU lubricants price list and discount policy in line with the pricing strategy and lubes MOA, ensure implementation and trigger/manage reviews.
    Ensure brand maps for key SKU’s are updated regularly and provide recommendations.
    Monitor pricing performance for key SKU’s, including cost trends, provide guidance to sales for price positioning and pricing review mechanism for B2B customers.

    CVP Implementation

    Adapt centrally defined CVPs and lead the implementation of adequate CVP per sector and channel, leveraging the unique dimensions of the respective sector/channel.
    Ensure all local sales staff are armed with all the marketing and sales tools required to support the sector/channel CVPs and are fully trained and prepared to deliver these to customers.
    Support Indirect Channel RTM strategy and Indirect Channel Excellence implementation; participate in go-forward distributor annual and quarterly Business Plan review sessions and drive channel loyalty.

    Product Life Cycle/Portfolio Management

    Proactively manage the lubricants brand/product portfolio to ensure profitable and fit for purpose product offer (SKU introduction, review, withdrawal) in liaison with the Central PLM team.
    Manage new product introduction in collaboration with the Central PLM team and the relevant local teams to ensure effectiveness in the process end to end, leading the pricing, launch communications and other launch initiatives.
    Lead the OU implementation of global product/packaging initiatives coordinated by the Central PLM team.

    Messaging

    Professional use of market communications and including the economic use of Market Research, Strategic Planning, Advertising, Media, Sales promotions, Event Marketing, PR, Branded signage, Sponsorships and Database Marketing.
    Pro-actively develop and manage production of communication & marketing support tools and materials/collateral.
    Tight interaction with Corporate Communications Manager in directing and managing advertising agencies and media agency for the OU.
    Ensure correct application/implementation of Brand & Communications guidelines/policies.

    Others

    Provide input for the S&OP process in terms of promotional activities and other programmes that impact demand and sales forecasts.

    Key Challenges:

    Ensure continuous focus on the external environment, drive challenge and innovation
    Ensure alignment with the Central Lubricants Marketing team and with the Local Retail Team.
    Maximize efficient delivery of the Lubricants Marketing Initiatives
    Ensuring maximum use of centrally developed materials and identified good practices from other OUs

    Requirements

    Relevant degree in Marketing or other business related field
    Marketing professional likely to have in excess of 10 years of experience, including sales and marketing roles with strong brand management skills. Experience in Lubricants, while not essential is an advantage Good understanding of Retail, B2C and/or B2B markets
    Good understanding of Retail, B2C and/or B2B markets.
    Ability to draw insights from data and communicate them in a compelling way to a “lay” audience
    Excellent project management and thought leadership skills; strong collaboration/teamwork skills; a problem-solver with a results-orientation
    Possess excellent communication skills with good commercial instinct and customer orientation.

    Apply via :

    apply.workable.com

  • Territory Manager Reliever Sales Assistant

    Territory Manager Reliever Sales Assistant

    Description
    Job Purpose:
    The incumbent is responsible for managing the relationship between the company and Retailer at site level, ensuring consistent delivery of the Vivo Energy Customer Commitment
    Principal Accountabilities:
     Customers

    Ensure consistent delivery of Customer Commitment by managing Territory Manager Sites when the TM is away from their workstation.

     People

    Identify gaps to Retailer competencies and delivery of Customer Commitment; coach, support and advise Retailers with the aid of appropriate tools
    Ensuring that the Retailer trains and develops their staff, focus on People in delivering the Customer Commitment, sharing and coaching on VEK tools and processes as appropriate

     Shareholder

    Support Retailer Business Plans to deliver sales and cost targets represented in annual T&R
    Review Retailer’s P&L statements, and support Retailer to develop action plans to close performance gaps

     HSSE

    Sustain a strong HSSE culture within geographical area
    Deliver agreed HSSE targets for geographical area
    Protect Vivo Energy’s interest by ensuring that all HSSE standards and procedural compliance are adhered to and stakeholder relationships are managed pro-actively
     Operational Excellence
    Plan and conduct site visits in accordance with Call Planning Cycle tool
    Ensure delivery of a competitive pricing position through fuel pricing procedures
    Implementation and ongoing support of Marketing and Network initiatives

    Position Description:

    Identify Gaps in all aspects of site performance (including service and ‘people’) for geographical area and mandate, advice or offer Retailers Vivo Energy-recommended tools, processes and support to help them to profitably deliver the Customer Commitment at the Retail site and to develop the business for the mutual benefit of both the Retailer and Vivo Energy.
    Maximizing all sales development potential whilst protecting Vivo Energy’s interests, through the coaching and motivating of Retailers
    Participate in attraction and selection of the right Retailers
    Through coaching, supporting and performance management of Retailers to deliver the basics and higher performance, ensure best Retailers have best sites and that poor Retailer performance is eliminated
    Manage and maintain positive Retailer relationships, supporting Retailers to achieve and maintain top class site performance (including counseling to underperforming sites)
    Deliver Sales & Operations targets for geographical area through regular reviews and appropriate action plans
    Ensure Retailers implement all areas of the Customer Commitment and ensure compliance with the Site Operations/HSSE standards, contracts and manuals
    Manage and maintain a Retailer master plan within Territory through Retailer assessment and involvement with recruitment processes
    Ensuring that Retailers’ actions do not damage Vivo Energy’s Reputation
    Ensuring that the Retailer trains and develops their staff, and understands the importance of people in delivering the Customer Commitment

    Requirements

    Graduate in a business discipline or engineering
    Strong team member with excellent communications skills
    Broad competence in Retail Sales & Operations
    Demonstrable competence in implementing standard processes, achieving sales targets, building relationships with Vivo Energy Retailers, delivering Retail Customer Commitment
    Understand and apply Retail HSSE Standards
    Understand and Apply Retail Economics
    Understand and Apply Vivo Energy Retailing Principles & Processes
    Manage Relationships with Retailers
    Manage Site/Cluster Performance & Administration
    Manage Fuel Pricing Process
    Manage Fuel Pricing Execution
    Manage Retailer Value Proposition (RVP)

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Fuelling and Maintenance Assistant

    Fuelling and Maintenance Assistant

    Job Purpose:

    Effectively, efficiently and safely drive, operate refueling equipment, provide fuelling operations and customer services to Airlines as well as provide fuel and equipment checks and documentation at Malindi Airport and Moi International Airport.
    Effectively, efficiently and safely carry out facilities, equipment and refuelling vehicles test, inspection and maintenance management at Malindi Depot, Moi International Airport Depot and Mombasa Terminal.

    Principal Accountabilities:

    Fuelling aircrafts at airport facilities while ensuring fuel delivery to customers is in line with business objective
    Practicing of VEK HSSE and Quality standards and policies at the airports.
    Application of the VEK Aviation compliance framework including understanding and operating within the laid down procedures as specified in Air BP Regulations: Fuelling & Quality Control procedures manual, ISO manuals and HSSE-MS as updated from time to time.
    Ensure proper stock management using the correct local stock control system and associated processes to monitor, control and steward stock losses and gains in line with the approved guidelines.
    Reporting of incidents resulting in injury, damage, fuel spills, and breaches of security or HSSE regulations, theft and delays to the Supervisor.
    Performing quality, operation and HSSE checks on equipment and aviation fuels as specified in the operating and quality standards.
    Driving and operating of fueling equipment in line with HSSE-MS requirements.
    Accurately and promptly, record all business, operations and HSSE activities in the provided templates.
    Vehicle and equipment maintenance:

    Perform daily checks.
    Carry out cost effective repairs on equipment and vehicles.
    Prompt response to defects reports.
    Execute the preventive maintenance program.
    Maintain registers for daily checks, defect reporting and maintenance program.
    Identify maintenance spares requirement needs and maintain inventory.

    Act as the Shift Supervisor in the absence of a Shift Supervisor/Superintendent.
    PTW Management: Assess risks in jobs and issue work permits.

    Key Challenges:

    Serviceable and HSSE Compliant fleet.
    Less than 1% interruption in business due to breakdown.
    Safe handling of operations.
    Loss/gain control.
    Effective customer and stakeholder service.
    Regulatory compliance.

    Requirements

    Minimum Diploma in Engineering.
    Two years of experience in Aviation maintenance/ Aviation operations.
    Good communication skills.

    Apply via :

    apply.workable.com

  • Front Line Technical Support (FLTS)

    Front Line Technical Support (FLTS)

    Job Purpose:
    To provide first line technical advice to Vivo Energy’s (VE) customers and to VE staff (Sales, Depot, etc.) in all Classes of Business (Commercial, Retail and Distribution), on the application and use of Vivo Energy-marketed products, in order to best exploit the technical attributes of VE products and services, to VE’s best commercial advantage and to trouble shoot and help resolve any technical product-related issues.
    Principal Accountabilities
    1. To support and to secure technical partnership with key direct accounts (gold and platinum)

    Provide front line technical support to customers and VE staff including problem solving, troubleshooting and application advice for over 80% of all front line technical issues. This may be pro-active in line with Sales/Marketing effort and business objectives or reactive to customer complaints/claims or interpretation of used oil analysis. Provide basic failure diagnosis for product-related equipment failure (e.g. bearings, gears, filters, valves) where product quality or practices are in question.
    Correctly specify appropriate VE-supplied Shell-branded products to be used for specific applications (vehicles, machinery and equipment), including the specification of equivalent VE-supplied products to replace a competitor’s product, for all products. Immediate recommendations should be possible for more than 75% of applications, and with use of reference materials and networks, etc. should be possible for 95% of all cases.
    Prepare customer plant/equipment audits, lubrication surveys, product rationalization audits and conduct field trials, as necessary to support the overall business strategy.
    Provide HSE, Occupational Health, safety and product disposal advice to customers and front line sales, in line with local legislation requirements. Actively keep up to date with changes in legislation.
    Receive referrals of technical problems or other customer contact from the Customer Service Centre (CSC) and work to resolve with the customer. Feedback to the CSC to ensure continual improvement in the fielding of enquiries and understanding of technical issues. Pro-actively update CSC, with key customer or product information.
    Support and act jointly with local Marketing Specialist to enhance our Licensed Shell Technology Intimacy image through Sales into the market.

    2. To drive top and bottom line growth

    Work closely with local sales and global accounts who have the ‘ownership’ of the customers, to provide appropriate technical support to maintain and gain business in line with business strategy. Carry out joint and solo visits (with knowledge of sales force) to new and existing customers providing technical proposals/assistance to generate sales opportunities, with both existing and new products.
    Drive cross/up-sales opportunities through developing and delivering appropriate product training to direct Sales/Marketing staff to develop their expertise, as well as tailored training packages for Gold/Platinum Customers where required.
    Refer complex technical issues to the VE Product Quality advisor (fuels & bitumen) or Shell & Vivo Lubricants’ Technical Specialist for assistance with resolution, working with them to ensure issue is completed satisfactorily, with local customer follow up as necessary
    Develop and deliver appropriate product technical training to direct Vivo Energy staff to develop their product-application-services expertise.
    Exploiting the use of Sales First tools through integrated Technical-SPANCOP with Sales one and delivering Demonstrated Value Records (DVRs) according to VE needs and guidelines in order to provide proven Technology Leadership or Value Led examples.
    Liaise with Fuels or Lubricants’ marketing Managers for product portfolio issues as appropriate and provide/advise alternatives. Manage portfolio harmonization process at customer level, including smooth conversion of customers caused by product introductions and retirements.
    Acting and behaving according to Vivo Energy Business Principles, Code of Conduct, HSSE standards and rules

    Key Challenges:

    Balancing technical requirements with commercial pressures.
    Working with a reducing product portfolio while meeting customer’s expectations.
    Self-committing, balancing own learning from others internally (Technical Network, Expert Circles, Senior product Specialists, EC tools i.e.) and giving technical support externally.
    Having the ability to distil complex information and to communicate clearly and concisely to others.
    Managing relationships with key customers and their stakeholders (Platinum/Gold).
    Delivers results – accountability. Clear results orientation and capacity to manage self-performance.
    Competence in problem solving, good decision-making skills and ability to find solutions to day-to-day issues.
    Able to maintain high volumes of contacts, with quick and accurate turnaround time.
    Demonstrates interpersonal sensitivity and communication (written and verbal) skills.

    Requirements

    Degree in BSc engineering or comparable technical background skills.
    Two to five years’ experience in a technical environment.
    Good English skill level.
    Experience in a customer facing role.
    Demonstrates interpersonal and communication (written and verbal) skills.
    Having engineering knowledge in Power Plant production& maintenance, transport fleet maintenance, construction & Mining equipment maintenance, or related discipline will be an added advantage.

    Apply via :

    apply.workable.com

  • Legal Counsel and Assistant Company Secretary

    Legal Counsel and Assistant Company Secretary

    Description
    The Legal Counsel and Assistant Company Secretary works closely with Regional Counsel and Legal Manager – Kenya with the main responsibility being to manage the Legal Risks that the organization would face and ensure that they are ameliorated and resolved as required by the law.
    The Legal Counsel serves as legal advisor to the Company as required from time to time and specifically serves as a resource on legal matters, issues of institutional procedure and corporate governance.
    The main responsibilities of the office are, but are not limited to the following: –

    Assessing and managing all legal obligations and responsibilities of the Company to ensure that at all times the business of the company is conducted within the law.

    Checking on the various aspects of the operations of the company and advising on the legality of such actions and ensuring compliance.
    Providing legal representation, advice, counsel, and opinions in all areas of law affecting the Company, including compliance and legal regulatory issues.
    Keeping a follow up on all the cases in which the Company is a party to ensure quick and optimal resolution for the company.
    Supervising and guiding the external lawyers and firms representing the company.
    Advising the Company, its management and other employees in the course of their work for the company.
    Bringing legal issues and concerns to the attention of senior administration and assisting in developing policies to ensure compliance with the law.
    Undertaking legal review of and advise the company upon important legal documents, agreements, policies and procedures.
    Providing updates to the company’s management on the legislation that affects the company’s business and operations.
    Conducting legal training to the Company’s employees on the respective legal requirements for their roles in the Company and acting as a resource on the interpretation of existing or proposed laws and regulations.
    Providing legal advice regarding all legal matters involving regulators, complainants or other parties.
    Providing company secretarial services to the company.
    Performing other projects and duties at the request of the Company’s management as assigned.

    Principal Accountabilities
    Legal Advice

    Ensuring that all statutory and regulatory requirements are properly complied with.
    Updating management on all changes occurring in the Law from time to time that affect the operations of the company.
    Offering legal guidance while strategic decisions for the betterment and growth of the company like acquisitions, disposals, joint collaborations etc are made.
    Legal research, analysis and preparation of legal opinions on all matters arising.
    Ensuring that the Memo and Articles of Association of the company are properly complied with.

    Company Secretarial(Assistant)

    Attendance of Board Meetings (on request), taking and producing the minutes (on request),
    Assists the Company Secretary in keeping of minute books,
    Assists the Company Secretary in keeping the company seal,
    Preparation of memorandum for use of company seal,
    Assists the Company Secretary in arranging board meetings and annual general meetings,
    Assists the Company Secretary in preparing agenda and time table for board and annual general meetings.
    Assists the Company Secretary in keeping of the Share Register.
    Assists the Company Secretary in keeping of Share Certificates Book.
    Assists the Company Secretary in preparation of Power of Attorney for her issuance
    Assists the Company Secretary in making of statutory declarations
    Assists the Company Secretary in keeping of register of directors and secretary and
    Assists the Company Secretary in preparation of board papers among other functions.
    Training of new and existing directors on corporate governance, duties and responsibilities of directors etc.
    Advice to directors on legal, governance, accounting and tax implications of proposed policies.
    Monitoring changes in relevant legislation and regulatory environment in the running of companies and taking appropriate action.
    Developing and overseeing the systems that ensure the company complies with the Companies Act and other applicable laws.
    Taking a role in share issues. mergers and takeovers,
    Advice to the company on all company secretarial and governance

    People

    Filing of accounts and annual returns at the registry.
    Filing of changes in company directorships and secretaries at the registry.
    Filing of changes in shareholding at the registry.
    Filing of resolutions at the registry.
    Filing of changes in registered offices of company.

    Contracts

    Actual generation and drafting of clauses in agreements in line with the needs and requirements of the company.
    Keeping a log of all contracts and preserving all contracts.
    Ensuring that the company’s interests are protected in contracting.
    Ensuring that the contracts/agreements are acceptable and not entirely one sided by negotiating clauses.
    Checking and ensuring that important clauses in all contracts have been included for example. contract price, payment method, delivery date, consequences for breach, dispute resolution, termination clauses, anti-bribery and corruption, general business principles. etc.
    Preparing addendums amending, correcting or extending validity of contracts. Attendance of contract negotiation meetings.
    Approval of contracts for signature. Basically ensuring that they are within negotiated terms, the law, that due diligence has been conducted etc.
    Commenting on contracts in tender documents and suggesting changes.
    Scrutiny of all securities provided by Buyers to the company to secure credit such as bank guarantees

    Dispute Resolution/Cases

    Receiving and acting upon all court summons, pleadings and demand letters served upon the company.
    Keeping a diary of all cases that are in court and when they are coming up for hearing.
    Instructing and ensuring that the company is represented in court by competent advocates.
    Ensuring that all documentary and other evidence is well preserved and stored, all files are in place and well updated and coordinating the entire litigation process.
    Making monthly litigation reports to the group legal advisor on the progress of the matters.
    Approval of court pleadings before they are filed in court.
    Preparation of witnesses for hearing- pretrial briefing with the lawyers.
    Accompanying of witnesses to court.
    Arranging and attending strategy meetings with the lawyers on how to proceed.
    Follow up with lawyers on the progress of court matters and pushing them to take certain actions.
    Instructing lawyers to institute cases on behalf of the company.

    Property Matters

    Ensuring safe storage of title documents by land clerk and legal administrator.
    streamlining ownership of properties through acquisition of titles, registration of transfers, etc.
    Assistance in the drafting of letters of offer in the acquisition of leases.
    Instructing lawyers to draft agreements, leases, charges, discharge of charges among other documents in property matters.
    Conduct of due diligence through official searches on the properties the company intends to lease/purchase.
    Perusal and confirmation of the terms of the conveyancing documents prepared by external lawyers. Monitoring payment of rates through the external lawyers, notifying the relevant offices within the company for payment.
    Ensuring that the company’s interests are properly secured for example by registering mortgages and charges over properties where advance payments are paid such as advance rents for leased properties.
    In disposal of properties, advise to the company on the process, legal requirements and documentation.

    Secretarial Services to the Pensions Board

    Arranging and calling the board for statutory board meetings including preparation of agenda, timetable, action points etc
    Arranging and calling the administration committee meetings
    Taking minutes in both meetings and distributing the same legal advice to the board on the interpretation of the trust deed and retirement laws Assistance in the amendment of the Trust deed to comply with statutory changes
    Drafting of service provider’s contracts
    Liaising with the administrators in the arrangement of the ACM
    Updating the group pensions advisor on all important issues for example the progress on conversion and other actions.

    Training

    Training staff on respective legal requirements for their roles in the company.
    Training staff on ABC, Business Principles and other company policies.

    Requirements

    Graduate of Law
    Masters in Law or business is an added advantage
    Admitted to the bar with 10+ years of experience and a current practicing certificate
    5 years’ court experience
    Certified Public Secretary
    Must have been in litigation for minimum 5 years
    Worked in a corporate commercial organization
    Ability to work independently
    Demonstration of creativity and initiative
    Capacity for identifying potential legal problems and designing legal solutions
    Demonstrates grit and courage
    Demonstrates the ability to defend and guard the interests of the company jealously
    Business minded
    Working with minimum supervision

    Apply via :

    apply.workable.com