Jobs Kenya

Website: Website http://www.unhcr.org

  • Field Security Officer, P3, Kakuma

    Field Security Officer, P3, Kakuma

    Organizational Setting and Work Relationships
    The Field Security Officer reports to the manager, who may be, according to context, the Representative/Chief of Mission or Head of Office within a country operation, the Senior Field Security Officer; the Bureau Director in a Regional Directorate; the Chief, Security Operations Section at Headquarters, or another.
    The incumbent acts as an adviser to the manager on field security, providing sound, well- reasoned advice followed by support in implementation of agreed measures or steps.
    S/he may directly supervise security personnel at the international or national level.
    The Field Security Officer may, depending on the context, be expected to travel on mission to multiple duty stations, where s/he provides advice and support to the local manager as agreed in mission terms of reference.
    The incumbent may, depending on the context, be expected to monitor, coach, guide and support security personnel in a particular country, region or sub-region.
    All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.
    Duties

    Advise and support the supervisor in managing the safety and security of UNHCR personnel, partners, operations, premises and refugees or persons of concern.
    Undertake security assessments in close co-operation with UNHCR senior staff members and interagency partners, analysing security factors and levels of risk related to UNHCR activities and programmes.
    Evaluate existing security measures to determine their appropriateness and identify areas needing improvement. Follow up with actions to oversee or implement those improvements.
    Assist in ensuring compliance with standards established through the Security Risk Management process.
    Assist in the development of plans for evacuation, medical evacuation and other contingencies.
    In cooperation with UNHCR senior staff members, ensure that security measures are fully integrated into operational planning, including budgetary provisions, at the earliest stages of development.
    Participate and support in activities to advise on programme criticality assessment process.
    As a member of a multi-functional team, contribute to efforts to ensure the physical protection and security of refugees and other persons of concern by providing security assessments, analysis and advice in developing and implementing effective strategies which underpin the responsibilities of the host state.
    Develop and maintain relationships with security-related actors, including host government law enforcement authorities and other stakeholders to ensure effective information sharing; provide regular feedback and analysis to country managers.
    Maintain close co-operation with staff of the UN Department of Safety and Security (UNDSS), ensuring UNHCR’s understanding of applicable requirements, cooperating in security assessments and planning and supporting UNDSS understanding of agency requirements.
    Support UNHCR staff serving as members of the country Security Management Team (SMT), or Area Security Management Team (ASMT), Area Security Coordinators (ASC) and Wardens.
    Provide country-relevant security advice and training to UNHCR personnel, and where appropriate, to staff of NGOs and implementing partners in areas including, inter alia, preparation for and conduct of road missions, radio telecommunications and responding to specific threats within the environment.
    Conduct rehearsals and practical exercises to ensure that staff are familiar with contingency plans and can implement them confidently in an emergency.
    Prepare periodic analytical reports on security in accordance with UN and UNHCR standard operating procedures, sharing with managers in the country of assignment and FSS.
    Maintain linkages with the Staff Welfare Section, and the Medical Service, referring cases as required.
    Undertake other security-related functions or responsibilities as delegated by the supervisor.
    Provide security-related advice, in written and oral form, to the manager and other staff.
    Advise on, and upon approval, implement, needed mitigating measures.
    Participate in criticality assessments.
    Represent UNHCR in interagency working groups and attend SMT or ASMT meetings as an observer.
    Perform other related duties as required.

    Minimum Qualifications
    Years of Experience / Degree Level
    For P3/NOC – 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree
    Field(s) of Education

    Security Security Management; Business Administration; Political Science;
    Social Science; International Relations;
    or other relevant field.
    Also relevant would be military or police academy degree (at Officer level), and the equivalent of an advanced university degree (MA or equivalent) specifically successful completion of the Command and General Staff at a recognized military staff college or police equivalent.

    (Field(s) of Education marked with an asterisk* are essential)
    Certificates and/or Licenses
    Not specified.
    (Certificates and Licenses marked with an asterisk* are essential)
    Relevant Job Experience
    Essential:
    Security risk management experience in an international capacity.
    Desirable:
    Proven competences in security analysis. Experience in high-risk/hardship environments is an asset. Experience working within or with humanitarian NGOs is an asset. Relevant training an asset.

    Apply via :

    public.msrp.unhcr.org

  • Senior Environment Associate – 21274

    Senior Environment Associate – 21274

    Organizational Context

    The incumbent is supervised by the Associate Field Officer (Protection) who provides general guidance and work plans for identifying work priorities and appropriate approaches. S/he works quite independently on assigned functions with an oversight from supervisor.

    Functional Statement

    Accountability (key results that will be achieved)

    UNHCR country operation has sufficient technical support in the field of Environment thus better able address environmental issues related to persons of concern and meet their needs.

    Responsibility (process and functions undertaken to achieve results)

    Ensure coordination among all actors concerned with planning a response to refugee-related environmental issues in refugee areas in the field office. Monitor the implementation of environmental projects.
    Assist in the management of UNHCR¿s assistance projects in the form of project submissions, revisions and reallocations in the field sector throughout the project lifecycle. It requires needs assessments, planning, budgeting, monitoring and evaluation of field related activities; Monitor the implementation of activities in the field and related sectors¿ sub-project agreements and any parts of projects directly implemented by UNHCR through physical verification and financial monitoring.
    Provide technical support and coordination of all renewable energy activities in the operation.
    Assist in management of activities within the UNHCR programming modules such as FOCUS while providing support to programme colleagues in RBM based activity management and reporting within the technical/field unit.
    Provide technical backstopping in renewable energy activities
    Advise the office on sustainable Environmental interventions.
    Participate in COP on identifying priority interventions.
    Support field and programme units in coordination of relevant activities.
    Take part in the continuous and periodic monitoring and evaluation of field/technical activities.
    Any other responsibilities/functions deemed necessary or as delegated by the Supervisor in order to meet the level of the services in the organization.

    Authority (decisions made in executing responsibilities and to achieve results)

    Represent UNHCR in meetings related to the functions.
    Provide recommendations and advice on environmental interventions.

    Minimum Qualifications And Professional Experience

    Completion of secondary education, with post-secondary certificate/ extensive training in Social Sciences, Physical Sciences, Natural Environmental Science, Natural Resource Management or Agro Forestry or related fields.
    Minimum 11 years of relevant experience including experience in programming and management of donor funded projects preferably in humanitarian assistance settings.
    Excellent knowledge of English and local language.

    Desirable Qualifications & Competencies

    Technical understanding of solar/wind systems.
    Project management and control skills.
    Programming background.
    Any training on Environmental interventions in Emergencies.
    UNHCR Learning programmes

    Apply via :

    public.msrp.unhcr.org

  • Supply Associate (Temporary Appointment) – 21175

    Supply Associate (Temporary Appointment) – 21175

    The Supply Associate manages and supports all activities pertaining to the supply chain function including planning, sourcing & procurement, transport, shipping, customs clearance, warehousing, assets & fleet management and monitoring within the area of responsibility.

    The incumbent is supervised by a higher level supply position and receives regular guidance and instructions from the supervisor on successive steps. The incumbent may supervise some staff in the office. The incumbent maintains regular contact on a working level on routine issues with other UNHCR offices, UN agencies, NGOs, government partners and commercial contractors in the area to facilitate performing the supply function. The duty of the incumbent is to support and monitor the supply activities assigned to him/her within the geographical area covered while exercising efficiency in the use of the available resources.

    All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.

    Duties

    In compliance with supply chain rules and procedures, support the related supply activities to facilitate UNHCR end to end processes resulting in a timely and quality delivery of goods and services to persons of concern.
    Prepare plans for delivery of relief and other non-food items according to the operational needs and regularly update the information in UNHCR IT systems
    Apply UNHCR’s sourcing & procurement strategy when planning for purchase of important commodities and services. Update the information in UNHCR IT systems. Ensure timely customs clearance of consignments.
    Maintain accurate and comprehensive records on supply activities and provide timely reports and updates both periodically and on request.
    Evaluate purchase requisitions to ensure that specifications, delivery dates and all other requirements are in order.
    Draft and dispatch quotation requests and/or tenders, and assist in the evaluation of offers and draft bid-tabulations, prepare proposals for award of contracts to the Committee on Contracts.
    Prepare Purchase Orders and send confirmations, requests for inspection and other correspondence, and monitor the manufacture/transport of ordered goods to ensure timely delivery.
    Provide guidance and advice on UNHCR procurement policies and procedures to support and assist requesting operations, HQ entities and others, as applicable.
    Provide asset management reports, customised reports, and gathers information on all assets and provides in-depth reports periodically and when requested.
    Monitor the quality and accuracy of supply chain related data in relevant business systems. Compile and analyse statistical information, identify trends and developments in supply chain related matters that will assist in decision making.
    Disseminate and promote UNHCR’s global policies, standards and guidance on supply chain management.

    In The Regional Bureaux

    Track the progress of specific operations and provide guidance that ensures timely implementation.
    Assist in coaching and advising individuals as requested.
    Track global Supply KPIs for the region and assist in devising regional ones, as required.
    Monitor all periodic Supply exercises such as monthly reconciliations, quarterly physical inventory exercises, and year-end accounts closure procedures and ensure that they are implemented throughout the region and provide relevant reports to senior managers.
    Assist country operations in MSRP management.
    Support the analysis of country financial reports and work with the Country Operations Supply Team leaders to address red areas relating to Supply aspects of operations.
    Support the country needs assessment plans and assist in combining them into regional procurement plans and monitor their timely implementation and changes based on operational needs.
    Support the work of the Regional Contracts Committee (RCC) through e.g. compiling and checking documents for RCC meetings, taking minutes, communicating decisions.

    In The Country Operations

    Ensure local liaison with partners to effectively support the supply activities.
    Manage storage of goods according to “best practices” and UNHCR rules and regulations.
    Coordinate supply activities of UNHCR Partners and/or contractors performing supply related activities, and ensure that they understand and adhere to relevant UNHCR rules and procedures.
    Implement effective asset and fleet management that regularly monitors the asset/fleet pool, saves cost and safeguards the investment of the organisation including receipt, inspection, registration & marking of new Property, Plant and Equipment (PPE), organisation of the physical verification of PPE, ensure that PPE agreements are properly issued and signed, and preparation of disposal forms and cases for the Asset Management Board, and organise the disposal of PPE according to Asset Management Board decisions.

    Minimum Qualifications

    Perform other related duties as required.

    Education & Professional Work Experience
    Years of Experience / Degree Level
    For G6 – 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher

    Functional Skills

    IT-Computer Literacy
    IT-PeopleSoft Supply Chain Management;
    SC-Supply Planning
    SC-Commercial experience (procurement, service agreements/contracts, RFP, tendering)
    SC-Customs clearance
    SC-Logistics
    SC-Warehouse Management
    SC-Asset Management
    SC-Fleet Management

    (Functional Skills marked with an asterisk* are essential)

    Language Requirements

    For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
    For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
    For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

    Apply via :

    public.msrp.unhcr.org

  • Executive Assistant (Temporary Appointment) – 21132

    Executive Assistant (Temporary Appointment) – 21132

    This position is advertised open to internal and external applicants.

    Procedures and Eligibility

    interested applicants should consult the Administrative Instruction on Recruitment and Assignment of Locally Recruited Staff (RALS). Applicants must be nationals of, and be locally recruited within the country of their employment.

    Duties And Qualifications

    Executive Assistant

    Organizational Setting and Work Relationships

    The Executive Assistant provides support to the supervisor through, among others, management of information and preparation and documentation of meetings; follow-up on actions, deadlines, commitments, maintenance of protocol procedures, and through supporting communications with Country Operations, Bureaux, Divisions, and other stakeholders.

    The Executive Assistant helps the supervisor to identify priority matters that needs to be urgently addressed. S/he ensures full confidentiality in all aspects of assignment.

    The incumbent receives guidance from the direct supervisor, who could be the Bureau or Division Director, Representative, or any other senior manager as applicable. The incumbent also liaises with colleagues in UNHCR on matters of non-routine significance in order to prepare documents and manage the flow of information. S/he analysis information flows and makes suggestions – and implements procedures -for efficient information management.

    Regular contacts with external parties, including government officials, UN agencies and other International organizations, are made to provide the supervisor’s contacts with background information on relevant topics prior to meetings, to respond to queries on behalf of the supervisor at his/her discretions, and to obtain assistance of others on matters of relevance to the office.

    The Executive Assistant works closely with the senior management support team, and may supervise staff in the team. He/she also assumes a coordination role within the structure.

    Duties

    Monitor, screen, respond to and distribute incoming communications to the supervisor to identify priority matters that need to be addressed by the supervisor and propose actions; analyse supporting documentation and summarize most relevant points for the supervisor; ensure that appropriate action is taken by responsible senior managers on matters brought to the attention of the supervisor.
    Contribute to the management and maintenance of the supervisor’s schedules, appointments, correspondence and missions with support of the Principal Secretary if relevant. Follow-up on policies and instructions presented by the supervisor. Keep the supervisor aware of relevant developments in UNHCR and of policy issues directly related to UNHCR or other matters of interest under the broader UN system.
    Assist the supervisor in the preparation of statements, situation reports, and briefing notes that represent UNHCR’s overall policies and which highlight specific areas of concern. Propose and draft correspondence for the supervisor, also with regard to regular reporting to the High Commissioner. Ensure coordination and compilation of inputs to key reports and documents.
    Confer with senior managers in the Bureau, Division, or Country Operation to secure timely and authoritative information relevant to matters requiring action, decisions, or the signature of the supervisor.
    Arrange and coordinate meetings.
    Ensure that the supervisor is prepared for meetings and missions by drafting talking points, researching relevant information, and establishing internal and external contacts on the subject matters to be discussed.
    Accompany the supervisor to meetings and missions where relevant, in order to prepare notes on the discussions, and minutes of meetings. Track progress on agreed issues, follow-up with focal points on deadlines, commitments made, actions taken, and coordination of collection and submission of reports and requests for information.
    Ensure flow of information within the office by disseminating relevant communications to senior managers and all staff in the office as required;
    Support the supervisor in efforts to raise UNHCR profile and cater to its concerns within the context of the broader United Nations system.
    As part of a continuous effort to improve the flow of useful information, coordinate with other services, units, etc. in UNHCR to implement systems, policies, procedures, or instruments to improve the process of executive information management.
    Work with the supervisor in developing, reviewing, and proposing new policies and practices, or adaptations to existing ones. Monitor development and implementation of these policies and practices.
    Ensure that high-level visitors are appropriately addressed, that they receive background information as necessary, and that protocol is respected.
    Perform other related duties as required.

    Minimum Qualifications

    Years of Experience / Degree Level
    NOB – 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

    Field(s) of Education

    Social Sciences; Political Science; Business Administration; International Relations;
    or other relevant field.

    (Field(s) of Education marked with an asterisk* are essential)

    Certificates and/or Licenses
    n/a
    (Certificates and Licenses marked with an asterisk* are essential)

    Relevant Job Experience

    Essential

    6 years of progressively responsible, coordination, administrative or operational experience

    Desirable

    Good knowledge of the UNHCR operations in general

    Functional Skills

    MG-Office Management;
    MG-Planning;
    MS-Research;
    MG-Diplomacy;
    CO-Strategic Communication;
    MS-Drafting, Documentation, Data Presentation;
    UN-UNHCR Operations, mandate, principles and policies;
    CO-Editing;
    MS-Networking;
    ER-Inter-Agency External Relations;

    (Functional Skills marked with an asterisk* are essential)

    Language Requirements

    For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
    For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
    For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

    This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

    Apply via :

    public.msrp.unhcr.org

  • Communications Officer – 21081 Senior Communications Associate – 21082

    Communications Officer – 21081 Senior Communications Associate – 21082

    This Job Opening is available to eligible UNHCR staff members and external applicants.
    Procedures and Eligibility
    Interested applicants should consult the Administrative Instruction on Recruitment and Assignment of Locally Recruited Staff (RALS). Applicants must be nationals of the Republic of Kenya, and be locally recruited within the country of their employment.
    Duties And Qualifications
    Communications Officer
    Organizational Setting and Work Relationships
    In line with its Global Communications Strategy, UNHCR requires skilled communications professionals to conceive and execute a range of activities that help us lead the narrative on forced displacement, generate empathy and mobilize action. This body of work spans communications strategy and coordination, news and media relations, multimedia content production, social media engagement, Goodwill Ambassadors and other influencers, public outreach and campaigns, fundraising, analytics and brand.
    UNHCR¿s Communications Officers need to cultivate a keen understanding of our target audiences¿including an up-to-the-minute grasp of the methods and tone of voice that resonate deeply, win trust and spark quality engagement. They must be vigilant about editorial and journalistic standards, attentive to protection concerns and political sensitivities, and focused on communicating successfully with key demographics. These audiences will vary by location, language and platform, among other factors, as well as whether the aim is to inform, advocate or raise funds.
    Communications Officers¿ functions, working relationships and skills specializations differ depending on language, location, grade, and whether they sit within a country operation, a regional bureau or the Global Communications Service. UNHCR¿s primary target audiences include public, media and policymakers, while our main partners and influencers include peers and private sector, trusted figures and our own workforce. Some communicators will focus mainly on news and media relations, for example, while others will produce multimedia content, manage social media accounts or lead advocacy campaigns. Forging partnerships with media outlets that reach target audiences is a central role for all Communications Officers.
    All Communications Officers are expected to work strategically in support of UNHCR¿s operational and communications objectives for their geographic area of responsibility (AoR) as well as global priorities. Communications approaches should reflect our core values as an organization that is caring, trustworthy, proactive, outcome-focused and responsive. This will reinforce UNHCR¿s role as the lead agency that protects refugees, internally displaced and stateless people and mobilizes action to provide solutions.
    All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.
    Duties
    Support the development and implementation of communications strategies for countries, situations and special projects; identify thematic priorities and target audiences to meet UNHCR¿s global communications objectives.
    Monitor news and popular trends to insert UNHCR¿s messaging into ongoing conversations; identify key moments for proactive communications.
    Forge strategic partnerships with individuals and organizations who can help produce and promote UNHCR content, activities and messaging as well as provide research insights to improve communications; promote the work of engaged businesses and civil society actors.
    Contribute to development of news-driven and authoritative content to lead the narrative on forced displacement and show UNHCR¿s impact (e.g. interviews, press releases, flagship reports, speeches), create emotive storytelling to generate empathy (e.g. stories, multimedia content) and mobilize action by signposting concrete steps people can take to help refugees (e.g. digital diplomacy, action-driven campaigns, fundraising).
    Ensure content created reaches maximum impact by developing strategies for distribution from the outset, boosting the visibility of our content on relevant UNHCR channels and placing it on external channels.
    Closely monitor the implementation of communications projects and adjust accordingly. Benchmark the results of communications projects against set success indicators; build on communications successes.
    Additional Duties For News And Media Roles
    Develop and implement communications strategies, campaigns, events and other initiatives in support of UNHCR’s strategic objectives, including its need for leading share of voice on refugee and related matters, and ensure coverage of refugee situations in their country or region in global and domestic media.
    Research, prepare, fact-check, edit and produce professional media and communications materials for target audiences and ensure their timely dissemination via UNHCR’s communications channels, ensuring highest quality standards.
    Draft media releases, statements and media briefing notes, and secure clearances, working in conjunction with relevant focal points and keeping sensitive to needs of both internal and external audiences.
    Act as a spokesperson for UNHCR, organizing press events, handling interviews requests and providing responses to requests from media relating to UNHCR and its work.
    Engage with journalists and public audiences via social media channels.
    Regularly provide ideas for communications initiatives and considered professional communications advice to senior staff of UNHCR.
    Undertake missions and field trips with media and other official visitors in support of UNHCR and its work.
    Actively maintain media relations for UNHCR, ensuring that media (and other important external stakeholders, such as governments, embassies, NGOs etc.) are briefed regularly on issues of importance to UNHCR, and have access to information and UNHCR expertise.
    Prepare and manage communications budgets.
    Ensure alignment with UNHCR¿s global branding and messaging.
    Continually maintain and upgrade communications skills, keeping abreast of emerging platforms and tools, and systematically reviewing media impact results and other measurement tools for learning purposes.
    Additional duties for news and media roles within the Global Communications Service
    Oversee coordination of communications work for their designated regions and thematic issues, working closely with communications staff in bureaux and country offices and in collaboration with the senior communications officers/advisers in that region.
    Manage a wide network of relationships at all levels across bureaux, divisions and offices (including the Executive Office) to ensure timely internal information sharing as a foundation for grounded communications, and to build consensus around communications proposals.
    Maintain close involvement in communications recruitment and training needs for assigned regions, keeping in mind UNHCR¿s goals of employing and retaining the world¿s leading humanitarian communications expertise.
    Additional duties for news and media roles within Country Offices
    Act as the primary interface on communications matters between their country office and the Global Communications Service.
    Act as the lead for crisis communications work for their country, alerting the GCS/News & Media Section¿s crisis communications lead to risk issues and ensuring close coordination.
    Additional duties for news and media roles within Regional Bureaux
    Regularly provide ideas for communications initiatives and considered professional communications advice to senior Bureau staff and Representatives of Country Operations overseen by the Bureau.
    Oversee data and information gathering and sharing of information with a view to ensuring the Bureau¿s authority as a centre of up to date knowledge and expertise relating to its region.
    Assist the Senior Management of the Bureau to implement advocacy objectives for the Bureau, and oversee development of supporting communications strategies for these, working in conjunction with staff of the Global Communications Service and communications staff in the region.
    Ensure Bureau staff are aware of UNHCR¿s global positioning needs.
    Perform other related duties as required.
    Minimum Qualifications
    Years of Experience / Degree Level
    For P3/NOC – 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree
    Field(s) of Education
    Journalism; International Relations; Political Science;
    Communications; Public Information; Media
    Film / Video; or other relevant field.
    (Field(s) of Education marked with an asterisk* are essential)
    Certificates and/or Licenses
    n/a
    (Certificates and Licenses marked with an asterisk* are essential)
    Relevant Job Experience
    Essential
    Minimum 4years of professional experience in journalism and/or communications, mainly at international level.
    Desirable
    Experience developing and implementing communications strategies. Strong social media presence. Experience working on advocacy campaigns. Experience working with goodwill ambassadors and other high-profile influencers. Experience with brand management. Experience with measurement and evaluation, especially providing analysis of media coverage, social media engagement, web traffic, etc. Experience reporting, writing, editing for magazines, newspapers and websites. Experience using digital asset management systems. Experience with digital analytics and performance reporting.
    Functional Skills
    Required skills will vary according to the precise nature of the role, location, etc. but may include:
    CO-Digital content production
    CO-Editing
    CO-International Media Contacts
    CO-Journalism (incl. print, broadcast, photography, video, layout & graphics)
    CO-Preparation of key messages/talking points/speeches
    CO-Public Speaking
    CO-Spokesperson skills
    CO-Strategic Communication
    CO-Video production for digital platforms (including news organizations)
    CO-Web publishing and content management
    MS-Drafting, Documentation, Data Presentation
    (Functional Skills marked with an asterisk* are essential)
    Language Requirements
    For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
    For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
    For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
    This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
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  • Assc Asset Management Officer

    Assc Asset Management Officer

    Organizational Setting and Work Relationships
    The Associate Asset Management Officer supports all activities pertaining to the asset management function including planning, sourcing, transport, shipping, customs and clearance within the Area of Responsibility (AoR). The position may be located at Headquarters (within DESS), in a Regional Bureau or in a Country Office.
    The incumbent is normally supervised by the (Senior) Supply Officer or other senior staff with supply oversight function who defines the objectives and provides general guidance. S/he will also refer to UNHCR manuals and relevant policy papers. The incumbent might supervise national staff and/or AWF at lower grades.
    In Bureaux and country operations s/he maintains regular contacts on working level with other UN agencies, UNHCR Partners, NGOs, government partners and commercial contractors in the area of operation.
    The implementation of the International Public Sector Accounting Standard (IPSAS) requires UNHCR to report on all property, plant and equipment (PPE) in its financial statements. The incumbent will support the coordination of the annual physical verification and management of all property, plant and equipment (PPE) on Headquarters (within DESS) or Regional or Country Office level. S/he will liaise with SMS staff who manage the Global Asset and Fleet Management, if and as required.
    In line with UNHCR¿s Fleet Management, the incumbent will play a role in coordinating and supporting disposals in accordance with the prevailing rules and regulations and SOPs. Such actions require specific skills and expertise in asset management (AM) including vehicle disposals and a variety of auction mechanisms (on-line, local and/or regional). The incumbent will liaise with Global Asset and Fleet Management (AFMS), if and as required and if applicable.

    All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.
    Duties And Qualifications

    Associate Asset Management Officer

    Organizational Setting and Work Relationships
    The Associate Asset Management Officer supports all activities pertaining to the asset management function including planning, sourcing, transport, shipping, customs and clearance within the Area of Responsibility (AoR). The position may be located at Headquarters (within DESS), in a Regional Bureau or in a Country Office.
    The incumbent is normally supervised by the (Senior) Supply Officer or other senior staff with supply oversight function who defines the objectives and provides general guidance. S/he will also refer to UNHCR manuals and relevant policy papers. The incumbent might supervise national staff and/or AWF at lower grades.
    In Bureaux and country operations s/he maintains regular contacts on working level with other UN agencies, UNHCR Partners, NGOs, government partners and commercial contractors in the area of operation.
    The implementation of the International Public Sector Accounting Standard (IPSAS) requires UNHCR to report on all property, plant and equipment (PPE) in its financial statements. The incumbent will support the coordination of the annual physical verification and management of all property, plant and equipment (PPE) on Headquarters (within DESS) or Regional or Country Office level. S/he will liaise with SMS staff who manage the Global Asset and Fleet Management, if and as required.
    In line with UNHCR¿s Fleet Management, the incumbent will play a role in coordinating and supporting disposals in accordance with the prevailing rules and regulations and SOPs. Such actions require specific skills and expertise in asset management (AM) including vehicle disposals and a variety of auction mechanisms (on-line, local and/or regional). The incumbent will liaise with Global Asset and Fleet Management (AFMS), if and as required and if applicable.

    All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.

    Duties

    Support Country Operations in implementing asset management processes based on existing administrative instructions as well as rules and procedures relating to AM within UNHCR. Analyse asset management performance of offices and make suggestions on how to minimize/mitigate potential risks related to AM
    Disseminate, promote commitment to UNHCR’s global policies, standards and guidance on PPE and asset disposal management for countries of responsibility.
    Assist in the physical verification of PPEs for regions/countries of responsibility, as required.
    Assist country operations achieving full compliance with rules & regulations in asset related policies, practices and procedures to be adequately implemented and in timely fashion
    Develop relevant contacts and build constructive relations with UN agencies, UNHCR Partners, government authorities and other partners as applicable for the regions/countries.
    In close collaboration with the region/country develop disposal plans and ensure their timely implementation in line with existing AM rules and procedures.
    Maintain positive cooperation with other humanitarian organizations in issues pertaining to asset management
    Conduct any other asset/fleet related activities as instructed by the supervisor.
    Perform other related duties as required.

    Minimum Qualifications

    Education & Professional Work Experience
    Years of Experience / Degree Level
    For P2/NOB – 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree

    Field(s) of Education

    Supply Chain Management Business Administration; or other relevant field.
    (Field(s) of Education marked with an asterisk* are essential)

    Certificates and/or Licenses

    HCR Supply Chain Learning Prog;
    (Certificates and Licenses marked with an asterisk* are essential)

    Relevant Job Experience

    Essential

    Proficient knowledge of logistics/supply systems with proven experience at previous work positions, preferably within the UN.
    Good working knowledge and experience in handling contract issues in the context of UN policies and standards.
    Excellent knowledge and practice in assets and/or vehicle fleet management in private and/or UN organizations.
    Good knowledge of UNHCR UN financial and asset related rules, regulations and processes; ability to provide technical guidance to subordinate staff; ability to plan and organise work assignments, often under close deadlines. Proven ability to deal with multiple tasks with speed, in a courteous and service-oriented manner.
    Database management skills (MS Excel) and experience and working knowledge of ERP systems.

    Desirable
    Ability to work in harsh, difficult environments with little or no logistical support. Strong interpersonal and negotiation skills to deal with persons of different cultural and educational backgrounds. Working knowledge of MSRP Supply Chain Module would be an advantage. Technical knowledge of types of services, supplies and fleet management by UNHCR for Headquarters, Regional and Field Offices would be an advantage. Relevant training, such as Supply Chain Management (CP-SCM), or other public asset management trainings. Knowledge of UN and UNHCR Financial Regulations and Rules relating to asset management and UNHCR Chapter 8. Proven ability to manage a team.

    Functional Skills

    UN-UN/UNHCR Administrative Rules, Regulations and Procedures
    IT-Computer Literacy

    SC-PeopleSoft Supply Chain Management
    SC-Supply Planning

    SC-Asset Management
    SC-Fleet Management

    SC-Asset Disposal
    SC-Applying UN Financial Rules and Regulations
    SC-HCR Global Fleet Management Vehicle Insurance scheme
    SC-Logistics

    CO-Cross-cultural communication
    DM-Database Management

    SO-Negotiation skills
    (Functional Skills marked with an asterisk* are essential)

    Language Requirements

    For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
    For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
    For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

    This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

    Position Competencies

    C001L2 – Accountability Level 2
    C002L2 – Teamwork & Collaboration Level 2
    C003L2 – Communication Level 2
    C004L2 – Commitment to Continuous Learning Level 2
    C005L2 – Client & Result Orientation Level 2
    C006L2 – Organizational Awareness Level 2
    M001L2 – Empowering and Building Trust Level 2
    M002L2 – Managing Performance Level 2
    M003L2 – Judgement and Decision Making Level 2
    X004L2 – Negotiation and Conflict Resolution Level 2
    X005L2 – Planning and Organizing Level 2
    X008L2 – Stakeholder Management Level 2

    Additional Information

    The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

    Additional Information

    Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees).

  • Driver (DESS SMS) (Temporary Appointment) – 19859 Senior Fundraising Associate (IG) (UNOPS LICA 7 )

    Driver (DESS SMS) (Temporary Appointment) – 19859 Senior Fundraising Associate (IG) (UNOPS LICA 7 )

    The usual eligibility requirements are waived.

    Duties And Qualifications

    Driver (DESS SMS Platform)

    Organizational Setting and Work Relationships

    The Driver in the UNHCR Office is normally supervised directly by the Administrative Officer/Associate/Assistant or another staff member when the scale of the Operation so require it. Besides driving, the incumbent is responsible for up keep and maintenance of the assigned UNHCR vehicle(s) as per technical guidance and specifications established by the Organisation. S/he is required to follow strict instructions and security guidance provided by the supervisor. While the basic function of a driver is to drive the official vehicles of UNHCR, s/he may be called upon to perform minor maintenance and repair of UNHCR vehicles.

    The Driver has regular contacts with staff within the UNHCR Office and with others (including Partners, government authorities, etc.) outside UNHCR involving a limited exchange of information.

    All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.

    Duties

    Drive UNHCR vehicles for the transport of authorized passengers, deliver, and collect documents and other items.
    Meet official personnel at airports or other locations and facilitate immigration and customs formalities as required.
    Perform day-to-day maintenance of the assigned vehicles; check oil, water, battery, brakes, tires, etc. and ensure that the assigned UNHCR vehicles are road or waterway worthy and maintained up to the established security standards.
    Perform minor repairs, arrange for other repairs, and ensure that the vehicle is kept clean.
    Ensure that the steps required by rules and regulations, or other local procedures, are taken in case of involvement in an accident.
    Log official trips, daily mileage, gas consumption, oil changes, greasing, etc.
    Ensure that instructions and security guidance provided by the supervisor and security focal point are strictly followed.
    Ensures valid documentation for passengers, items or cargo in vehicle.
    Perform other related duties as required.

    Minimum Qualifications

    Years of Experience / Degree Level
    For G2 – 2 years relevant experience with completion of Primary School education

    Field(s) of Education
    Not applicable;

    Certificates and/or Licenses

    Driving Licences;

    (Certificates and Licenses marked with an asterisk* are essential)

    Relevant Job Experience

    Essential

    Driving licence, knowledge of driving rules and regulations.

    Desirable

    Not specified.

    Functional Skills

    DV-Driving Rules and Regulations

    DV – Basic Vehicle Mechanical Skills;
    (Functional Skills marked with an asterisk* are essential)

    Language Requirements
    For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
    For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
    For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

    This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

    Position Competencies

    Competencies as defined in Job Profile

    Language Requirements

    Please also note that English is essential for this Job Opening.

    Closing Date

    The closing date for submission of applications is April 28 2020

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  • Associate Human Resources Officer Community-Based Prot Officer – Community-based Protection

    Associate Human Resources Officer Community-Based Prot Officer – Community-based Protection

    Duties and Qualifications
    Organizational Setting and Work Relationships
    The Associate Human Resources Officer supports the UNHCR¿s People Strategy and contributes to the implementation of the 2018 independent Human Resources review, which resulted in the establishment of HR strategic priorities and the reconfiguration and transformation of the Division of Human Resources (DHR) from a largely transactional model into a strategic business partner for field operations and senior management. Having the right people in the right place at the right time is at the core of enabling UNHCR to protect and respond to persons of concern. By attracting, retaining and developing a talented, diverse and agile workforce while nurturing a culture of excellence, respect and wellbeing for all, UNHCR¿s Human Resources acts as a strategic partner to the organization, enabling a people-centric culture.
    The Associate Human Resources Officer provides support and assistance in the areas of operational support, workforce planning, assignments and talent acquisition, organizational cultural changes, HR policy implementation and duty of care. The incumbent maintains employee confidence and protects the organization and its workforce by keeping human resources information confidential.
    The Associate Human Resources Officer is usually supervised by the HR Officer or Senior HR Officer or Head of Office in a Country Operation, or the most senior HR staff in a Regional Bureau. She/he usually supervises HR General Service staff.
    The incumbent maintains a direct working relationship with a number of units within the Division of Human Resources (DHR). The incumbent also works closely with the Senior HR Partner, the Senior Medical Officer and the Senior Staff counsellor for his/her region. 
    All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.
    Duties

    Workforce Operational Support:
    Assist in implementation of HR initiatives that support organizational culture change such as good people management practices, and promoting gender, inclusion and diversity.
    Implement HR operational activities to ensure timely provision of HR solutions, prioritizing according to the needs and risks.
    Contribute to the development of a HR customer service-oriented culture that values proactivity, continuous improvement, innovation and high performance.
    Provide support, guidance and trainings to HR staff.
    Assignments and Talent Acquisition:
    Coordinate the process of recruitment, assignment and reassignment of locally-recruited staff and affiliate workforce, also assisting with set up and running of (Regional) Assignments Committee where relevant.
    Assist in organizing outreach campaigns to attract diverse applicants. Ensure proper consideration is given to all applicants without distinction on the grounds of race, color, sex, national origin, age, religion, disability, sexual orientation and gender identity.
    Analyse, track and report on recruitment and assignments trends for management, including efforts to reach gender parity.
    Take a proactive approach to risk management in the areas of recruitment, ensuring the issues are identified, addressed and reported and, where appropriate, escalated.
    Advice to managers and staff, and contribution to an inclusive work environment:
    Build dialog and outreach with staff; answer questions, and provide information to staff as to where to go for help or ask questions.
    Be proactive in identifying issues, themes and patterns affecting the workforce¿s health and welfare, including sexual harassment and abuse of authority.
    Ensure that on-boarding, induction, re-integration into the workplace and off-boarding support, is provided to colleagues. Induction programmes should include information on Protection from Sexual Exploitation and Abuse (PSEA) and Sexual Harassment, Code of Conduct as well as workforce¿s rights and obligations.
    HR policies and inter-agency:
    Enforce compliance with UNHCR¿s Human Resources policies and procedures and the UN staff rules, regulations and UNHCR administrative instructions.
    Participate in the ICSC survey on living conditions and classification of duty stations as well as in the UN Country Team local staff salary survey and other local inter-agency HR-related fora and initiatives.
    Duty of Care:
    Contribute to establishing and maintaining a medical evacuation plan with senior management, Field safety and the Senior Medical Officer.
    Assist in the security and medical evacuations of UNHCR personnel.
    Support the implementation of a Duty of Care strategy. Identify and assess issues related to duty of care including physical, mental health and safety of UNHCR¿s workforce, promoting workforce balance.
    For positions in Regional Bureaux only:
    In the absence of a Senior Talent Development Officer in the Bureau:
    Contribute to the implementation of a talent development strategy for UNHCR workforce in the region, in line with UNHCR¿s needs and staff members¿ career planning.
    Contribute to the implementation of a talent sourcing and acquisition plan to identify talent mainly among but not limited to national staff and affiliate workforce in the region.
    Perform other related duties as required.

    Minimum Qualifications
    Education & Professional Work Experience
    Years of Experience / Degree Level
    For P2/NOB 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree
    Field(s) of Education

    Human Resources Management; Human Resources Development; Personnel Administration;
    Business Administration; or other relevant field.

    (Field(s) of Education marked with an asterisk* are essential)

    Certificates and/or Licenses
    UNHCR HR certification;

    (Certificates and Licenses marked with an asterisk* are essential)
    Relevant Job Experience
    Essential:
    Experience working in Human Resources. UNHCR HR certification is a plus. Knowledge of general HR policies, processes and systems.
    Desirable:
    Experience in one or more of the following areas: HR Administration, workforce planning, recruitment, HR policy or talent development. Experience in HR information technology systems and tools. Experience in field humanitarian operations and/or emergency settings. Experience working with the United Nations. Experience working in a multi-cultural setting.
    Functional Skills

    HR-Administer/manage a large number of staff, preferably within the UN
    HR-Human Resources Management
    Talent development
    Provision of technical HR advice
    HR data and people analytics
    Relationship Management
    Managing Ethical Dilemmas
    Learning Agility
    Partnering
    Ability to identify client¿s needs and match them to appropriate solutions
    Gender, diversity and Inclusion Management

    (Functional Skills marked with an asterisk* are essential)
    Language Requirements

    For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
    For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
    For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

    This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
        
    Position Competencies

    C001L2 Accountability Level 2
    C002L2 Teamwork & Collaboration Level 2
    C003L2 Communication Level 2
    C004L2 Commitment to Continuous Learning Level 2
    C005L2 Client & Result Orientation Level 2
    C006L2 Organizational Awareness Level 2
    M001L2 Empowering and Building Trust Level 2
    M006L2 Managing Resources Level 2
    M003L2 Judgement and Decision Making Level 2
    M002L2 Managing Performance Level 2
    X001L2 Analytical Thinking Level 2
    X005L2 Planning and Organizing Level 2
    X009L2 Change Capability and Adaptability Level 2

    Additional  Information   
    The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.
        
    Additional  Information
    Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees).
        
    Closing Date
    Please note that the closing date for vacancies in the  March 2020Compendium is Thursday 16 April 2020 (midnight Geneva time)

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  • Associate Digital Fundraising Officer Associate Human Resources Officer Community-Based Protection Officer IT Service Delivery Management Officer

    Associate Digital Fundraising Officer Associate Human Resources Officer Community-Based Protection Officer IT Service Delivery Management Officer

    Duties and Qualifications
    Organizational Setting and Work Relationships
    Private Sector Partnerships (PSP) Africa is building up their digital fundraising in key markets within the region. After having established a strong regional advocacy and engagement campaign (LuQuLuQu), PSP Africa is now building up its digital fundraising and supporter-to-donor conversion activities, in order to meet ambitious long-term fundraising targets. PSP Africa will continue to test and optimize digital donor acquisition in key markets, test new multi-channel marketing approaches, and engage in remote market fundraising through digital channels. Each of these areas will require the oversight and direction of a strong digital marketer.
    This role of Associate Digital Fundraising Officer is to work with the digital fundraising team to effectively manage all activities related to digital acquisition, online fundraising and donor development. It exists to drive PSP Africa¿s digital marketing and fundraising campaigns and to oversee all aspects of digital engagement and supporter conversion in the region. The successful candidate will be responsible for ensuring regional digital fundraising targets and other digital engagement Key Performance Indicators (KPIs) such as long-term Return on Investment (ROI) and effective Certified Public Accountants (CPAs) are effectively met. The Associate Digital Fundraising Officer will work with the Digital Marketing Officer, to manage the regional digital media agency to ensure paid media targets are effectively met, and ensure that digital acquisition activities are tracked, measured and optimized, as required, to meet ambitious fundraising and ROI goals. S/he will also be required to work with the Digital Marketing Officer on the multi-channel marketing approach (including two-step conversion) and to work with suppliers as needed to ensure this is effectively executed. Finally, s/he will also work with the Digital Marketing Officer, to test and optimize remote digital marketing approaches in new markets and manage remote digital donor acquisition, cultivation and development activities.
    Together with the Digital Fundraising Officer, s/he will be responsible for ensuring that, the right digital marketing strategy, capacity and tools are in place to generate strong donor response online to increase income and engagement regionally. S/he is expected to have an excellent grasp of key digital marketing channels (including paid search, social media ads, programmatic, native etc.) and understand their value and role in engaging and converting leads and donors. S/he must also have a holistic grasp of all digital and mobile platforms and how to best optimize them for donor acquisition and fundraising development. Finally, s/he must understand digital¿s role in a multi-channel environment and be confident in effectively executing lead generation and conversion techniques for fundraising.
    S/he is expected to liaise with core stakeholders including the Regional Management team, HQ digital support units, and PSP and communications colleagues in the region, as well as external suppliers including digital media agencies and digital development teams.
    All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.
    Duties

    Manage PSP Africa¿s digital fundraising and donor development programs. This includes overseeing and optimizing all aspects of digital, fundraising and marketing including paid media approaches, lead generation and conversion campaigns, and digital supporter retention and development activities (including email and SMS marketing). It also involves monitoring and reporting on key digital KPIs and developing new testing strategies and optimization mechanisms to ensure effective growth and ROI from digital fundraising activities.
    Contribute to the development of the strategy and execution of digital marketing in key regions. Coordinate the set-up of digital marketing tests (including set up of infrastructure and tagging), manage and optimize paid media activities, monitor fundraising results and optimize paid marketing activities, and develop follow up donor journeys and e-appeals.
    Support the development and implementation of the multi-channel lead generation and conversion strategies to convert non-financial supporters into donors. Use paid digital media, mobile money, SMS, email and other digital channels and techniques effectively to convert and retain new donors.
    Ensure digital fundraising opportunities are effectively capitalized during emergencies and key media moments.
    Support the Digital Fundraising Officer in the region to manage the relationship with the regional digital media agency and feedback on digital media plans and campaign reports to ensure that digital acquisition targets are being effectively met.
    Support with the development and coordination of regional digital campaigns and initiatives for lead generation and donor acquisition.
    Follow and identify digital trends and tools that can impact UNHCR’s digital engagement approach in Africa.
    Coordinate support from HQ digital units, and engage key stakeholders in the region (such as communications colleagues, regional office staff etc.) as required for the benefit of the digital fundraising program.
    Support the development of the annual plans and investment applications for digital marketing activities.
    Monitor digital fundraising channel budgets and income, and ensure that digital budgets are being used effectively to meet long and short term fundraising KPIs. Ensure accurate reporting and monitoring.
    Produce internal reporting related to digital, including quarterly fundraising reports.
    Perform other related duties as required.

    Minimum Qualifications
    Education & Professional Work Experience
    Years of Experience / Degree Level
    For P2/NOB 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree
    Field(s) of Education
    Marketing;         E-Commerce;             Business Administration;            Computer Science;
    Communications; or other relevant field.
    (Field(s) of Education marked with an asterisk* are essential)
    Certificates and/or Licenses
    Not specified
    Relevant Job Experience
    Essential:

    Relevant work experience in performance-driven digital marketing or digital fundraising.
    Proven work experience with using paid digital media channels including programmatic, search, social to raise funds, build a customer database and increase lifetime value.
    Experience with developing digital and social media campaign strategies and marketing plans for the purposes of donor acquisition and development.
    Strong knowledge of all key digital channels and their roles in donor engagement, conversion and development;
    Experience in running lead generation and conversion campaigns.
    In-depth understanding of media buying and digital acquisition including working with media agencies and critiquing plans and reports.
    Strong knowledge of web analytics platforms such as Google Analytics 360; ideally have held/hold a Google Analytics Individual Qualification Certification.
    Vast knowledge of digital measurement metrics, and experience with producing performance reports for senior stakeholders;
    Experience in developing and critiquing media plans and campaign reporting, and using data to improve fundraising performance.
    In-depth understanding of e-commerce and conversion methodologies.
    Strong experience with using email, SMS and other digital communications methods to increase loyalty and funds raised from existing donors.

    Desirable:

    Experience working with content management systems, e-commerce portals and payment gateways such as WorldPay, Stripe and PayPal an asset.
    Experience working in a regional digital marketing role and running remote digital marketing programs an asset.
    Ability to work in a fast paced environment.
    Professional experience within the not-for-profit sector, UN agencies or international institutions is an asset.
    Strong ability to analyze figures and make decisions based on data and analysis.
    Strong knowledge of digital fundraising and campaign management metrics.
    Ability to work in a structure with a variety of stakeholders.
    Proven ability to deal with multiple tasks in a courteous and service oriented manner in a demanding working condition that often functions on short-term deadlines.
    Availability to travel within the region.

    Functional Skills

    ER-Experience with digital engagement and supporter growth tactics
    ER-Communications/media/digital/social media communication/ monitoring/analysis/presentation
    ER-Experience with creating and monitoring digital growth targets
    IT-Web design/Webpage preparation/Digital Technologies/Analysis
    FR-Fundraising-face to face, mass appeal, digital, emergency, DRTV, etc.
    ER-Digital Marketing Tools (e.g. Email Broadcast and WCMS)
    ER-Experience with media buying and digital acquisition
    MS-Analysis
    MG-Project Management
    CO-Cross-cultural communication
    CO-Experience reporting, writing, editing for magazines, newspapers and websites
    (Functional Skills marked with an asterisk* are essential)

    Language Requirements
    For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
        
    Position Competencies

    C001L2 Accountability Level 2
    C002L2 Teamwork & Collaboration Level 2
    C003L2 Communication Level 2
    C004L2 Commitment to Continuous Learning Level 2
    C005L2 Client & Result Orientation Level 2
    C006L2 Organizational Awareness Level 2
    M001L2 Empowering and Building Trust Level 2
    M003L2 Judgement and Decision Making Level 2
    X002L2 Innovation and Creativity Level 2
    X005L2 Planning and Organizing Level 2
    X008L2 Stakeholder Management Level 2

        
    Additional  Information
        
    The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.
        
    Additional  Information
        
    Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees).
        
    Closing Date
    Please note that the closing date for vacancies in the  March 2020Compendium is Thursday 16 April 2020 (midnight Geneva time)

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  • Coordination Officer, Administration

    Coordination Officer, Administration

    Responsibilities

    Participates in the development, implementation and evaluation of assigned analytical reports and papers on sensitive and high-profile matters.; monitors and analyzes background papers, talking points, speeches and other correspondence; reviews relevant documents and reports; identifies problems and issues to be addressed and proposes corrective actions; liaises with relevant parties; identifies and tracks follow-up actions;
    Performs consulting assignments, in collaboration with Member States, by planning and facilitating induction workshops, and participating in negotiation to establish operational guidelines, terms of reference and operational plans and time frames for new operations in liaison with the Secretary;
    Provides substantive support to consultative and other meetings, conferences of Governing Bodies – to include proposing agenda topics, identifying participants, preparation of documents and presentations, etc.; Maintains the CPR calendar;
    Undertakes outreach activities; conducts training workshops, seminars; coaches, mentors, and evaluates staff; participates in recruitment and development of training programs;
    Researches, analyzes and presents information gathered from diverse sources
    Prepares responses to written outputs e.g. draft background papers, statements, sections of reports and studies, inputs to publications, queries of parties etc;
    Coordinates activities related to budget and funding for the Secretariat, including submissions, progress reports, financial statements; prepares related documents/reports for the work programme and budget, etc;
    Oversee the Governing Bodies website maintenance and in charge of online communications, including SGB log system, to ensure communication reaches the right office and Country for action; Creates databases that track progress, follow-ups and provides other information relevant to assigned area, notably related to documentation and coordination with other units within the Agency;
    Prepares inputs for reports to High-level Political Forum on Sustainable Development and other intergovernmental bodies, inter-agency or expert groups on issues relating to sustainable development;
    Performs other related duties as required.

    Competencies

    PROFESSIONALISM: Shows ability to review in-depth a broad range of written documents at a very high level, including correspondence, presentations, background documents, speeches and legal documents; Shows pride in work and in achievements; demonstrates professional competence of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Shows pride in work and in achievements; takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Ability to apply good judgement and analytical and research skills in the context of assignments given, including the ability to evaluate information and assess impact.
    COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors’ language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
    PLANNING AND ORGANIZATION: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

    Education

    Advanced university degree (Master’s degree or equivalent) in law, political science, international relations, international economics, or other related. A first-level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree.
    Work Experience

    A minimum of five (5) years of progressively responsible experience in law, political science, international relations including good legal analysis, good research and writing skills is required.
    Work experience in a Governing Bodies Unit in an international context is an asset (e.g. multilateral organization such as the United Nations or European Union).
    Languages
    Fluency in one of the working languages of the UN Secretariat, English or French, (both oral and written) is required; knowledge of the other is desirable. Knowledge of another UN official language is an advantage.
    Assessment
    Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.
    Special Notice
    Appointment against this post is for an initial period of one year and may be subject to extension. Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.
    For this position, applicants from the following Member States, which are unrepresented or underrepresented in the UN Secretariat as of 31 December 2018, are strongly encouraged to apply: Afghanistan, Andorra, Angola, Antigua and Barbuda, Bahrain, Belarus, Belize, Brazil, Brunei Darussalam, Cabo Verde, Cambodia, Central African Republic, China, Comoros, Cyprus, Democratic People’s Republic of Korea, Dominica, Equatorial Guinea, Gabon, Grenada, Guinea-Bissau, Indonesia, Islamic Republic of Iran, Iraq, Japan, Kiribati, Kuwait, Lao People’s Democratic Republic, Lesotho, Liberia, Libya, Liechtenstein, Luxembourg, Marshall Islands, Federated States of Micronesia, Monaco, Mozambique, Nauru, Norway, Oman, Palau, Papua New Guinea, Qatar, Republic of Korea, Russian Federation, Saint Lucia, Saint Vincent and the Grenadines, Sao Tome and Principe, Saudi Arabia, Solomon Islands, South Sudan, Suriname, Syrian Arab Republic, Thailand, Timor-Leste, Turkmenistan, Tuvalu, United Arab Emirates, United States of America, Vanuatu, Bolivarian Republic of Venezuela.
    All applicants are strongly encouraged to apply on-line as soon as possible after the job opening has been posted and well before the deadline stated in the job opening. On-line applications will be acknowledged where an email address has been provided. If you do not receive an e-mail acknowledgement within 24 hours of submission, your application may not have been received. If the problem persists, please seek technical assistance through the Inspira “Need Help?” link.
    The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position. All applicants are strongly encouraged to apply on-line as soon as possible after the job opening has been posted and well before the deadline stated in the job opening.
    Internal Applicants – when completing the PHP, ensure ALL fields, ALL professional
    experience and contact information are completed and up to date. This information is the basis for the hiring manager to assess your eligibility and suitability for the position and to contact you.
    Individual contractors and consultants who have worked within the UN Secretariat in the last six months, irrespective of the administering entity, are ineligible to apply for professional and higher temporary or fixed-term positions and their applications will not be considered.
    United Nations Considerations
    According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.
    Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.
    Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.