Jobs Kenya

Website: Website http://www.uber.com

  • Account Executive

    Account Executive

    Job description
    About The Role
    The Account Executive role is a great opportunity to leverage sales skills and abilities in order to expand the number of restaurants that work with Uber Eats. We are looking for someone who is a natural at selling and knows where the best eats are in Kenya, passionate about food and enjoys negotiating to build the best partnership. Your primary focus will be bringing on new restaurants that fit our partnership criteria and leverage your skills in pitching, negotiating and driving internal processes to set up our partnerships for success.
    What You’ll Do

    Leverage prospecting skills and relationships to build partnerships with brands and restaurants interested in Uber Eats in Kenya.
    Manage contract negotiations aimed at establishing the foundation of a strong working relationship with our restaurant partners, including sustainable economics for both parties.
    Clearly communicate the value of Uber Eats and its newest products and projects.
    Help craft and redesign processes to ensure Uber Eats can move quickly and succeed at large scale.
    Work closely with product teams to innovate on our ability to grow our business & form best in world customer relationships

    What You Need

    Minimum 2+ years of inside and / or field sales experience in high growth company
    Experience in sourcing, negotiating and driving contracts to closure
    Team management experience a plus but not necessary

    About The Team
    Uber Eats makes eating well effortless at any time, for anyone

  • Sales Representative

    Sales Representative

    Job description
    The Sales Representative role is a great opportunity to leverage your sales skills and abilities in order to expand the number of restaurants that work with Uber Eats. Who is Uber Eats looking for? Someone who is natural at selling; passionate about food and Uber; and enjoys negotiating to build the best partnership. Your primary focus will be bringing on new restaurants that fit the partnership criteria, and you’ll leverage your skills in emailing, cold-calling, and driving internal processes to set up restaurant partnerships for success.
    This role will be known internally as “Restaurant Partnership Representative”.
    RESPONSIBILITIES

    Leverage prospecting skills and relationships to build partnerships with great Nairobi restaurants interested in Uber Eats.
    Manage contract negotiations aimed at establishing the foundation of a strong working relationship with Uber Eats restaurant partners, including sustainable economics for both parties.
    Clearly communicate the value of Uber and its newest products to prospects.

    YOU WILL:

    Achieve and consistently exceed monthly sales goals
    Partner with onboarding teams to smoothly activate the best restaurants in Nairobi
    Help identify and build best practices for your sales team and others
    Act as an ambassador of Uber Eats mission, brand, and product
    Communicate constantly with prospects via email and phone

    YOU HAVE:

    Hustle and determination – an infectiously positive attitude and drive to win
    Exceptional listening, communication and organizational skills.
    Proven ability to multi-task and follow through while paying strict attention to detail
    Coachability, interest in implementing feedback, and dedication to improvement of your craft
    Genuine curiosity about people and business and a passion for Uber Eats and food
    Past experience in a sales role preferred
    Prior cold calling experience is a plus!

  • Marketplace Operations Manager

    Marketplace Operations Manager

    Job description
    About The Role
    Kenya Marketplace Operations Manager specifically looks at how to make our EATS marketplace fast and reliable at the lowest possible cost, while keeping our restaurant and delivery partners active and engaged. The role will require to dive into issues such as the processes for restaurant onboarding and account management; the delivery partner funnel, pay and incentives; and the end to end customer experience from order to delivery. The Marketplace Operations strives for optimal marketplace settings; you will develop the strategy and playbook that underpin day to day marketplace operations.
    What You’ll Do

    You’ll scale processes and build solutions to reduce risk and improve the customer experience for consumers, restaurant and delivery partners
    You’ll look for opportunities to standardize, optimize and automate to promote rapid scale and efficiency
    You’ll collaborate with all other functional teams in the country and SSA region to get input and buy-in to scale the market efficiently, including the City Operations and Sales teams, Marketing, Community Operations,
    Policy, Legal, Communications, Strategy & Planning and People Operations.

    What You’ll Need

    5+ years of business management, customer operations or related experience in a rapidly changing environment. Evidence of complete ownership of a multifaceted project with many stakeholders highly valued.
    Masters Degree in a quantitative subject or MBA preferred
    Strong analytical ability: Evidence of effective modelling to facilitate decisions; ability to draw key insights from analysis; knowledge of SQL; experience with other statistical packages or basic programming skills is highly regarded.
    Strong commercial acumen: Clear understanding of our marketplace including core metrics and levers to drive value for consumers, Restaurants, Delivery Partners and our own business. Ability to develop sensible principles that underpin decision making beyond tactical short term rationale. Ability to zoom out to consider broader business and customer impact in the long term.
    End-to-end process ownership: Understands what a robust process looks like and can build, iterate and automate process in a scalable and efficient way.
    Effective collaboration and communication: Stellar relationship building skills and the ability to collaborate across a wide variety of functions and levels, from communication to execution.
    Pursues perfection without compromising on execution: On things that truly matter, someone who is fastidious about making sure we get the answer right. Even with a robust, detailed and effective process, still executes at a reliable pace. Excited to tackle large, complex initiatives that may move slowly because of high risk and/or multiple stakeholders.
    Passion for customer experience: Curiosity and empathy for our users across consumers, Delivery Partners and Restaurant Partners. Understands how, when and why to incorporate qualitative insights into decision making.

    About The Team
    As a Marketplace Operations Manager for Uber Eats Kenya, you will have the unique opportunity to scale and develop our food delivery platform in one of our highest potential markets. Balancing the needs of the consumer, the Restaurant Partner and the Delivery Partner is very complex. Add to that the fact that we’re delivering a perishable product on demand and at massive scale and you have a really fascinating set of challenges to navigate.
    We’re looking for someone who has that mix of analytical ability to make smart, data driven decisions, operational prowess to design and execute on large projects, and sound business judgement to bring it all together in a commercially effective way. We’re also excited to work with someone who brings deep attention to detail to their work, combined with a passion for top-notch customer experiences, and the emotional intelligence required to collaborate with many different types of internal and external stakeholders. This is the ideal role for someone who has experience building out complex processes, who’s obsessed with tinkering and iterating to obtain operational excellence and ‘Uber’ quality throughout the customer’s experience.
    The Kenya team exists to build world class operations through scale and operational excellence. This team will tackle some of Kenya’s most complex problems, in close collaboration with SSA functions. These problems often involve difficult analysis with large data sets, tough strategic decisions and close collaboration with many different stakeholders, and the solutions can have game changing impact. For a tenacious truth seeker, with exceptional attention to detail and a desire to manage multipart projects at national scale, this is the team for you.

  • Operations Coordinator – East Africa

    Operations Coordinator – East Africa

    Operations Coordinator – East Africa 
    Job description
    Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it’s heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life.We’re making cities safer, smarter, and more connected. And we’re doing it at a global scale-energizing local economies and bringing opportunity to millions of people around the worldUber’s positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.We are seeking a smart, personable, highly-organised Operations Coordinator to support the city team as we continue to grow our presence. This is an opportunity to work with a stellar operations team on the daily functions that are at the core of Uber. Are you ready to launch your career? Keep reading.
     
    What You’ll Do
    Manage the processing of weekly driver payments
    Track, order, and disburse equipment to drivers
    Help with onboarding drivers onto the Uber system
    Maintain, organise and audit driver and vehicle documentation
    Find resolutions to driver issues and questions
    Respond to support issues both in-person and over email promptly
    Work closely with the driver operations and logistics teams to streamline process
    Manage and process driver background checks
    What You’ll Need
    Excellent communication skills and ability to interact with internal and external partners
    Fluent in English & Swahili
    Superb organisational skills and great follow through on tasks
    To be a problem solver at heart with a genuine interest in learning by helping
    Ability to adapt and thrive in an environment of high growth and continual change
    Experience with Excel, plenty of experience working with data (SQL is a plus)
    Perks
    Ground floor opportunity with the team; shape the strategic direction of the company.
    The rare opportunity to make a big impact such that everyone around you, including family and friends, are using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally.
    Smart, engaged co-workers with whom to collaborate in an exciting and diverse office environment.
    Monthly gym reimbursement

  • Senior Strategy & Planning Associate – East Africa

    Senior Strategy & Planning Associate – East Africa

    The role reports directly into the GM as part of the East Africa team. In addition to general strategy and planning within the region, the role has two primary focus areas: product and special projects, as summarized below.
    Requirements
    Support the strategy and planning process at the subregional level
    Support the GM in ad hoc analyses and day-to-day activities; backfill responsibilities as required
    Attend and engage in core strategy and planning events impacting the region (i.e., GM summits, SF/Amsterdam strategy discussions, subregional summits)
    Product (est. 60% of role):
    Identify product opportunities across East Africa by working closely with city ops teams on the ground
    Work with city ops teams to quantify the business impact of product improvements and launches in their markets
    Prioritize product asks across East Africa based on business impact and regularly interface with product and product ops teams to drive the allocation of product resources
    Support and guide product team excursions in East Africa
    Special Projects (est. 40% of role):
    Work with the GM and EA Leads to identify the highest impact projects in the region
    Spend extended periods of time focused primarily on producing successful outcomes to specific selected projects and facilitating the creation of playbooks for replicable strategies
    PERKS
    Uber credits every month for taking trips
    Ground floor opportunity with the team: shape the strategic direction of the company
    The rare opportunity to build a startup within a startup. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally
    Sharp, motivated co-workers in a fun and relaxed office environment
    We have access to an amazing list of advisors and investors that we actively engage
    Monthly gym reimbursement
    Compensation
    Full-time salary negotiable based on experience
    Equity compensation plan

  • Greenlight Coordinator

    Greenlight Coordinator

    RESPONSIBILITIES:
    Support the daily operations through operational oversight and analysis
    Handle escalations of more difficult support interactions
    Manage scheduling, attendance, and general administration of Uber Experts
    Train, coach, and guide Experts to drive quality and efficiency metrics
    Own facility issues such as supplies, utilities, and branding
    Improve processes on behalf of Uber Experts and partners
    Actively contribute to the GL program through project work
    BACKGROUND:
    Must have have a Bachelor’s degree with 1-3 years of relevant experience
    Demonstrated background in solving complex customer problems
    Customer support team management experience strongly preferred
    Previous sales experience highly preferred
    A problem solver. You’re ready to tackle complex customer problems without hesitation.
    A mentor. You’re able to guide and coach your team to improve performance effectively.
    Independent. You’re ready to manage a GL while balancing multiple priorities.
    Analytical. You use metrics and data to guide and drive your decisions.
    PERKS
    Employees are given Uber credits every month
    Opportunity to help shape the future of Partner Support Centers at Uber
    The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally.
    Sharp, motivated co-workers in a fun office environment.

  • Marketing Manager

    Marketing Manager

    YOU ARE:
    An analytical rockstar. You love data, and consult numbers to make the best business decisions and ensure positive ROI.
    Skilled at planning, organising, prioritising and executing simultaneous projects and activities. You can prioritize high impact activities and keep complicated projects moving forward.
    Born to network and negotiate. You’re a people person with persuasive communication skills. You possess the ability to interact and shoot straight with executives and to provide advice and guidance that reflects an understanding of their business and leadership style.
    A utility player. You’re ready to hit the ground running with an all-star team. You’ll contribute to every department and help solve any problem. “Not in my job description” is not in your vocabulary.
    Graceful. You are self aware, well-spoken on the phone and eloquent in emails. You’ll humbly be the voice of Uber.
    Word savvy. You have exceptional English and Swahili writing skills and can craft everything from emails and blog posts to policies and summaries, easily adjusting your tone/voice accordingly.
    Creative. You’re always thinking of fresh ideas to generate user signups and promote the brand.
    Naturally curious. You’re innovative, extremely creative and constantly looking for ways to improve upon things.
    Personable. You know how to work a crowd and win over strangers. Awkward is not how your friends would describe you!
    Motivated. You understand the impact of a highly-satisfied, excited crew of users; you are slightly obsessive-compulsive about grinding away at issues.
    RESPONSIBILITIES:
    You’ll be tasked with growing the Uber brand across Kenya, Tanzania and Uganda, whilst working with the rest of the marketing team to grow the business across Sub-Saharan Africa. As the voice of Uber in East Africa, some responsibilities will include:
    Dive into data, identify growth opportunities, execute experiments, and scale out wins across the region
    Conduct qualitative and quantitative research to best understand Uber’s customers. Use these insights to guide the marketing strategy
    Execute strategic partnerships with local entities and events
    Monitor Twitter, Facebook & other relevant sites and actively participate in discussions across communities, social networks & blogs
    Find the transportation pulse of the city and identify new ways to get the Uber experience in front of new users.
    Spread the UberLOVE through creating exciting blog & social web content.
    Identify and engage community advocates who are equally passionate about exploring your city and being saved from the depressing alternatives.
    BACKGROUND:
    Marketing, sales or business development experience preferred but not required.
    Solid writing background; experience blogging and/or editing (grammar buffs wanted).
    Local experience working across East African geographies.
    Proficiency in English and Swahili (Both verbal and written).
    Robust/active online presence and familiarity with social media (Twitter, LinkedIn, Facebook, WordPress, etc.) a plus.
    Influencer amongst your friends and community.
    SQL experience is a plus
    BOTTOM LINE:
    You have to be ready to hustle; this is no nine to five! Uber is where your hard work drives immediate impact to our business! You must be excited to get your hands dirty and help grow Uber in the region. Are you up for the challenge?
    PERKS:
    Employees are showered with Uber trips each month.
    Ground floor opportunity with the team; shape the strategic direction of the company.
    The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally.
    Sharp, motivated co-workers in a fun office environment.

  • Marketing Manager Greenlight Manager

    Marketing Manager Greenlight Manager

    The right person will be comfortable in an “all hands on deck” environment, loves using data to solve problems and build campaigns, and can thrive in a startup culture.
    You Are
    An analytical rockstar. You love data, and consult numbers to make the best business decisions and ensure positive ROI.
    Skilled at planning, organising, prioritising and executing simultaneous projects and activities. You can prioritize high impact activities and keep complicated projects moving forward.
    Born to network and negotiate. You’re a people person with persuasive communication skills. You possess the ability to interact and shoot straight with executives and to provide advice and guidance that reflects an understanding of their business and leadership style.
    A utility player. You’re ready to hit the ground running with an all-star team. You’ll contribute to every department and help solve any problem. “Not in my job description” is not in your vocabulary.
    Graceful. You are self aware, well-spoken on the phone and eloquent in emails. You’ll humbly be the voice of Uber.
    Word savvy. You have exceptional English and Swahili writing skills and can craft everything from emails and blog posts to policies and summaries, easily adjusting your tone/voice accordingly.
    Creative. You’re always thinking of fresh ideas to generate user signups and promote the brand.
    Naturally curious. You’re innovative, extremely creative and constantly looking for ways to improve upon things.
    Personable. You know how to work a crowd and win over strangers. Awkward is not how your friends would describe you!
    Motivated. You understand the impact of a highly-satisfied, excited crew of users; you are slightly obsessive-compulsive about grinding away at issues.
    Responsibilities
    You’ll be tasked with growing the Uber brand across Kenya, Tanzania and Uganda, whilst working with the rest of the marketing team to grow the business across Sub-Saharan Africa. As the voice of Uber in East Africa, some responsibilities will include:
    Dive into data, identify growth opportunities, execute experiments, and scale out wins across the region
    Conduct qualitative and quantitative research to best understand Uber’s customers. Use these insights to guide the marketing strategy
    Execute strategic partnerships with local entities and events
    Monitor Twitter, Facebook & other relevant sites and actively participate in discussions across communities, social networks & blogs
    Find the transportation pulse of the city and identify new ways to get the Uber experience in front of new users.
    Spread the UberLOVE through creating exciting blog & social web content.
    Identify and engage community advocates who are equally passionate about exploring your city and being saved from the depressing alternatives.
    Background
    Marketing, sales or business development experience preferred but not required.
    Solid writing background; experience blogging and/or editing (grammar buffs wanted).
    Local experience working across East African geographies.
    Proficiency in English and Swahili (Both verbal and written).
    Robust/active online presence and familiarity with social media (Twitter, LinkedIn, Facebook, WordPress, etc.) a plus.
    Influencer amongst your friends and community.
    SQL experience is a plus
    go to method of application »

  • Counsel

    Counsel

    Job Responsibilities
    Work closely with the SSA and other legal colleagues on regulatory, employment, litigation and a broad range of commercial transactions including licensing, marketing, promotional and strategic partnership agreements and other unique issues impacting Uber across the region.
    Provide strategic and proactive legal support to business operations teams in order to ensure effective risk management and compliance with internal policies and governing laws and regulations.
    Research, review and analyze legal risk as applicable to Uber’s business model.
    Qualifications
    5-7 years of legal experience, ideally with a combination of private practice and in-house.
    Experience with technology or consumer facing companies preferred.
    Fluent in written and spoken English (fluency in French would be an added plus).
    Strong academic credentials and law degree from a top law school.
    Excellent business judgment, a crisp writing style, and a drive to get things done.
    Demonstrated ability to thrive in high impact and high profile situations.
    Enthusiastic about Uber!

  • Country Manager

    Country Manager

    Uber Eats delivers the best of your city right when you want it. Our curated menus feature dishes from the local spots you love and the ones you’ve always wanted to try. It’s the same cashless payment as an Uber ride. So just tap the app, get your food delivered right to your doorstep and enjoy! As the Country Manager for Uber Eats in Kenya, you will have the unique opportunity to scale and develop our food platform in this exciting emerging market.This is a challenging business side startup role, and you will work with the Uber Eats operations teams along with headquarters-based engineering, product, and process teams. You will have direct responsibility for the growth of the Uber Eats business.What You’ll Do

    Work with the Uber Eats SSA team, Product team, and Engineering to communicate product and process needs to deliver Uber Eats in your market
    Initiate creative local marketing strategies and user growth campaigns targeted both at the consumer and the restaurant partners
    Build the business from ground up: Be on site at different restaurants handling logistics and transport, helping restaurants optimize their supply chain and connecting their business with Uber’s
    Run experiments: We’re looking for people who are curious and passionate about solving problems! As a startup within a startup, there will be many interesting challenges ahead. Experimenting and finding unique solutions is in our DNA.
    Engage with local regulatory and political stakeholders within the food delivery ecosystem
    Scale Uber Eats whilst balancing the growth and profitability of Uber Eats
    The GM will need to develop a future of food vision in Kenya and East Africa

    What You’ll Need

    A minimum of 7 years experience in business management experience in operations, strategy, technology, business development or a similar area – P&L ownership is a plus
    In depth knowledge of the Kenyan market place
    Master’s degree in science/engineering, economics, finance, management, social sciences, law or similar field
    Relevant experience in consumer service marketing is a plus
    Data-driven decision mentality and sound business judgement – you understand what drives value for each group in our marketplace and can make sensible commercial decisions to reflect this
    Advanced Excel skills
    Effective project management – experience delivering on a multifaceted projects with many stakeholders
    Stellar relationship building skills and the ability to make smart partnerships happen, from negotiation to execution
    Experience leading a team is a plus, with willingness to invest in the coaching and development of your team members
    A passion for Uber Eats and growing the brand