Website: Website http://www.uber.com

  • Account Executive

    Account Executive

    Job description
    About The Role
    The Account Executive role is a great opportunity to leverage sales skills and abilities in order to expand the number of restaurants that work with Uber Eats. We are looking for someone who is a natural at selling and knows where the best eats are in Kenya, passionate about food and enjoys negotiating to build the best partnership. Your primary focus will be bringing on new restaurants that fit our partnership criteria and leverage your skills in pitching, negotiating and driving internal processes to set up our partnerships for success.
    What You’ll Do

    Leverage prospecting skills and relationships to build partnerships with brands and restaurants interested in Uber Eats in Kenya.
    Manage contract negotiations aimed at establishing the foundation of a strong working relationship with our restaurant partners, including sustainable economics for both parties.
    Clearly communicate the value of Uber Eats and its newest products and projects.
    Help craft and redesign processes to ensure Uber Eats can move quickly and succeed at large scale.
    Work closely with product teams to innovate on our ability to grow our business & form best in world customer relationships

    What You Need

    Minimum 2+ years of inside and / or field sales experience in high growth company
    Experience in sourcing, negotiating and driving contracts to closure
    Team management experience a plus but not necessary

    About The Team
    Uber Eats makes eating well effortless at any time, for anyone

  • Sales Representative

    Sales Representative

    Job description
    The Sales Representative role is a great opportunity to leverage your sales skills and abilities in order to expand the number of restaurants that work with Uber Eats. Who is Uber Eats looking for? Someone who is natural at selling; passionate about food and Uber; and enjoys negotiating to build the best partnership. Your primary focus will be bringing on new restaurants that fit the partnership criteria, and you’ll leverage your skills in emailing, cold-calling, and driving internal processes to set up restaurant partnerships for success.
    This role will be known internally as “Restaurant Partnership Representative”.
    RESPONSIBILITIES

    Leverage prospecting skills and relationships to build partnerships with great Nairobi restaurants interested in Uber Eats.
    Manage contract negotiations aimed at establishing the foundation of a strong working relationship with Uber Eats restaurant partners, including sustainable economics for both parties.
    Clearly communicate the value of Uber and its newest products to prospects.

    YOU WILL:

    Achieve and consistently exceed monthly sales goals
    Partner with onboarding teams to smoothly activate the best restaurants in Nairobi
    Help identify and build best practices for your sales team and others
    Act as an ambassador of Uber Eats mission, brand, and product
    Communicate constantly with prospects via email and phone

    YOU HAVE:

    Hustle and determination – an infectiously positive attitude and drive to win
    Exceptional listening, communication and organizational skills.
    Proven ability to multi-task and follow through while paying strict attention to detail
    Coachability, interest in implementing feedback, and dedication to improvement of your craft
    Genuine curiosity about people and business and a passion for Uber Eats and food
    Past experience in a sales role preferred
    Prior cold calling experience is a plus!

  • Marketplace Operations Manager

    Marketplace Operations Manager

    Job description
    About The Role
    Kenya Marketplace Operations Manager specifically looks at how to make our EATS marketplace fast and reliable at the lowest possible cost, while keeping our restaurant and delivery partners active and engaged. The role will require to dive into issues such as the processes for restaurant onboarding and account management; the delivery partner funnel, pay and incentives; and the end to end customer experience from order to delivery. The Marketplace Operations strives for optimal marketplace settings; you will develop the strategy and playbook that underpin day to day marketplace operations.
    What You’ll Do

    You’ll scale processes and build solutions to reduce risk and improve the customer experience for consumers, restaurant and delivery partners
    You’ll look for opportunities to standardize, optimize and automate to promote rapid scale and efficiency
    You’ll collaborate with all other functional teams in the country and SSA region to get input and buy-in to scale the market efficiently, including the City Operations and Sales teams, Marketing, Community Operations,
    Policy, Legal, Communications, Strategy & Planning and People Operations.

    What You’ll Need

    5+ years of business management, customer operations or related experience in a rapidly changing environment. Evidence of complete ownership of a multifaceted project with many stakeholders highly valued.
    Masters Degree in a quantitative subject or MBA preferred
    Strong analytical ability: Evidence of effective modelling to facilitate decisions; ability to draw key insights from analysis; knowledge of SQL; experience with other statistical packages or basic programming skills is highly regarded.
    Strong commercial acumen: Clear understanding of our marketplace including core metrics and levers to drive value for consumers, Restaurants, Delivery Partners and our own business. Ability to develop sensible principles that underpin decision making beyond tactical short term rationale. Ability to zoom out to consider broader business and customer impact in the long term.
    End-to-end process ownership: Understands what a robust process looks like and can build, iterate and automate process in a scalable and efficient way.
    Effective collaboration and communication: Stellar relationship building skills and the ability to collaborate across a wide variety of functions and levels, from communication to execution.
    Pursues perfection without compromising on execution: On things that truly matter, someone who is fastidious about making sure we get the answer right. Even with a robust, detailed and effective process, still executes at a reliable pace. Excited to tackle large, complex initiatives that may move slowly because of high risk and/or multiple stakeholders.
    Passion for customer experience: Curiosity and empathy for our users across consumers, Delivery Partners and Restaurant Partners. Understands how, when and why to incorporate qualitative insights into decision making.

    About The Team
    As a Marketplace Operations Manager for Uber Eats Kenya, you will have the unique opportunity to scale and develop our food delivery platform in one of our highest potential markets. Balancing the needs of the consumer, the Restaurant Partner and the Delivery Partner is very complex. Add to that the fact that we’re delivering a perishable product on demand and at massive scale and you have a really fascinating set of challenges to navigate.
    We’re looking for someone who has that mix of analytical ability to make smart, data driven decisions, operational prowess to design and execute on large projects, and sound business judgement to bring it all together in a commercially effective way. We’re also excited to work with someone who brings deep attention to detail to their work, combined with a passion for top-notch customer experiences, and the emotional intelligence required to collaborate with many different types of internal and external stakeholders. This is the ideal role for someone who has experience building out complex processes, who’s obsessed with tinkering and iterating to obtain operational excellence and ‘Uber’ quality throughout the customer’s experience.
    The Kenya team exists to build world class operations through scale and operational excellence. This team will tackle some of Kenya’s most complex problems, in close collaboration with SSA functions. These problems often involve difficult analysis with large data sets, tough strategic decisions and close collaboration with many different stakeholders, and the solutions can have game changing impact. For a tenacious truth seeker, with exceptional attention to detail and a desire to manage multipart projects at national scale, this is the team for you.

  • Operations Coordinator

    Operations Coordinator

    Job description
    About The Role
    Uber is a venture-funded startup headquartered in San Francisco. We are a global mobility and logistics technology platform: our flagship service allows users to request quality, on-demand rides with a touch of their smartphone and we are rapidly developing new products. We are present in over 450+ cities worldwide, including over 50+ cities in EMEA with plans to rapidly expand throughout the MEA region-including expanding throughout Egypt.
    Uber Eats is looking for a Operations Coordinator who can have a direct impact on the success of what will become one of Uber Eats’ largest countries in the region. The Operations Coordinator will work with a stellar operations team on the daily functions that are at the core of Uber, while also supporting analytical needs across the business.
    What You’ll Do

    Create tools for analysis: You will scale new and existing processes to allow the business to efficiently utilise data for decisions
    Stakeholder and project management: You will help operations drive optimisation and marketplace efficiency, by helping execute on strategic operations
    Build and document processes: Build, document and scale world-class decision-making reports that will help optimize the marketplace
    Operational Support: Be the operational glue that holds together major team efforts for large events, promotions and program initiatives

    What You’ll Need

    Superior organizational skills – organizing and planning are your jam
    Meticulous attention to detail – the little stuff doesn’t get past you!
    Strong communication skills and ability to interact with internal and external partners

    About The Team

    Kenya Ops team
    Reports into Ops Manager

  • Account Executive – Kenya

    Account Executive – Kenya

    About the Role

    The Account Executive role is a great opportunity to leverage sales skills and abilities in order to expand the number of restaurants that work with Uber Eats. We are looking for someone who is a natural at selling and knows where the best eats are in Kenya, passionate about food and enjoys negotiating to build the best partnership. Your primary focus will be bringing on new restaurants that fit our partnership criteria and leverage your skills in pitching, negotiating and driving internal processes to set up our partnerships for success.

    What you’ll do

    Leverage prospecting skills and relationships to build partnerships with brands and restaurants interested in Uber Eats in Kenya.
    Manage contract negotiations aimed at establishing the foundation of a strong working relationship with our restaurant partners, including sustainable economics for both parties.
    Clearly communicate the value of Uber Eats and its newest products and projects.
    Help craft and redesign processes to ensure Uber Eats can move quickly and succeed at large scale.
    Work closely with product teams to innovate on our ability to grow our business & form best in world customer relationships

    What you Need:

    Minimum 2+ years of inside and / or field sales experience in high growth company
    Experience in sourcing, negotiating and driving contracts to closure
    Team management experience a plus but not necessary

    About the Team:
    Uber Eats makes eating well effortless at any time, for anyone

  • Country Lead – Kenya 

Operations Manager (New Products) – SSA 

Account Executive – Kenya

    Country Lead – Kenya Operations Manager (New Products) – SSA Account Executive – Kenya

    About The Role
    The Kenya Country Team is at the heart of our drive to make Uber both big and beloved by the people that matter in the cities we serve – both now and in the future. We are on the front line when it comes to shaping regulation, advocating for our vision for urban mobility, striking strategic partnerships and celebrating cities in ways only Uber can.
    As the Country manager for Kenya you will play a critical role in developing and nurturing various channels in your cities for Uber that will grow our business, raise our profile and shift perceptions across fast growth cities. This role will be the interface between the business and our key stakeholders in our cities (i.e. supply networks, customers, corporates, etc.).
    This is a particularly challenging and rewarding role: Kenya has some big opportunities and can be a challenging market at the best of times with established competition and complex market dynamics. You will need to deal with both businesses and business groups as well as helping with engaging local licensing and policy makers.
    What You’ll Do
    You will be responsible for the growth of our cities. This will include building a sustainable growth trajectory in the cities we serve. You will:

    Work cross functionally with regional teams to deliver the best possible experience for Uber riders and driver partners across our cities in Kenya.
    Build the country strategy, with focus on growth, expansion and fierce P&L management
    Guide regional ops and marketing investment decisions in Kenya to efficiently grow the business and meet ambitious targets.
    Work with regional ops and marketing teams with guidance as the local subject matter expert and as project manager to ensure execution on the ground
    Work with our policy team to maintain and grow strong working relationships with local and national government stakeholders and regulators
    Work with regional and HQ product teams to deliver product outcomes for our riders and driver partners
    Engage with local organisations and businesses to develop partnerships that benefit Uber driver partners and riders

    What You’ll Need

    A minimum of 5 years in business management experience in operations, consulting, strategy, technology, business development or a similar area. (Rapidly changing environment, P&L ownership are a plus)
    Data-driven decision mentality and sound business judgement – We use data to inform our decisions; you’ll quickly identify what data you need to solve a problem and how to analyse it to get to the answer. You’ll have experience dealing with complex data sets, deriving insights and checking against what you see in the real-world.
    Creative solutions driven mindset – You have a “get things done” attitude and willingness to get “in the trenches” to work with our stakeholders to make Uber a better experience for all.
    Effective project management – experience delivering on a multifaceted projects with many stakeholders
    Stellar relationship building skills and the ability to make smart partnerships happen, from negotiation to execution

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  • Country Lead – Kenya

    Country Lead – Kenya

    About the role
    The Kenya Country Team is at the heart of our drive to make Uber both big and beloved by the people that matter in the cities we serve – both now and in the future. We are on the front line when it comes to shaping regulation, advocating for our vision for urban mobility, striking strategic partnerships and celebrating cities in ways only Uber can.
    As the Country manager for Kenya you will play a critical role in developing and nurturing various channels in your cities for Uber that will grow our business, raise our profile and shift perceptions across fast growth cities. This role will be the interface between the business and our key stakeholders in our cities (i.e. supply networks, customers, corporates, etc.).
    This is a particularly challenging and rewarding role: Kenya has some big opportunities and can be a challenging market at the best of times with established competition and complex market dynamics. You will need to deal with both businesses and business groups as well as helping with engaging local licensing and policy makers.
    What You’ll Do

    You will be responsible for the growth of our cities. This will include building a sustainable growth trajectory in the cities we serve. You will:
    Work cross functionally with regional teams to deliver the best possible experience for Uber riders and driver partners across our cities in Kenya.
    Build the country strategy, with focus on growth, expansion and fierce P&L management
    Guide regional ops and marketing investment decisions in Kenya to efficiently grow the business and meet ambitious targets.
    Work with regional ops and marketing teams with guidance as the local subject matter expert and as project manager to ensure execution on the ground
    Work with our policy team to maintain and grow strong working relationships with local and national government stakeholders and regulators
    Work with regional and HQ product teams to deliver product outcomes for our riders and driver partners
    Engage with local organisations and businesses to develop partnerships that benefit Uber driver partners and riders

    What You’ll Need

    A minimum of 5 years in business management experience in operations, consulting, strategy, technology, business development or a similar area. (Rapidly changing environment, P&L ownership are a plus)
    Data-driven decision mentality and sound business judgement – We use data to inform our decisions; you’ll quickly identify what data you need to solve a problem and how to analyse it to get to the answer. You’ll have experience dealing with complex data sets, deriving insights and checking against what you see in the real-world.
    Creative solutions driven mindset – You have a “get things done” attitude and willingness to get “in the trenches” to work with our stakeholders to make Uber a better experience for all.
    Effective project management – experience delivering on a multifaceted projects with many stakeholders
    Stellar relationship building skills and the ability to make smart partnerships happen, from negotiation to execution

  • Operations Manager (New Products) – SSA

    Operations Manager (New Products) – SSA

    About the Role

    We are looking for a Operations Manager focused on launch and scaling new low cost products across South Africa.
    This is a particularly challenging and rewarding role: South Africa has some big opportunities and can be a challenging market at the best of times with established competition and complex market dynamics.
    You will need to deal with a variety of stakeholders including Ops, Marketing, Policy Legal, Partnerships etc… to ensure we are able to build reliable marketplace. 

    What You’ll Do

    Analytics. Utilize driver data to understand driver behavior and areas for improvement in our driver communication, sign-up and incentive programs
    Develop & Optimize Processes. Take big picture ideas and break them into actionable steps with progressive timelines for completion
    Partner Relations. Oversee driver relationships, identify and resolve problem areas for drivers, and negotiate with businesses for partner rewards
    Driver Support. Lead the day-to-day issues of thousands of drivers on our system
    Be Resourceful and Take Initiative. Take ownership of Uber’s growth in your city and do everything you can to support and enhance the quality of our services
    Collaborate. You will have the backing of subject-matter experts who you will collaborate on a daily basis to make magic happen on the ground
    Product Improvement. Diligently search for bugs or new features which could improve a seamless driver and rider experience 

    What You’ll Need

    Startup/all-hands-on-deck approach.
    Minimum 3 years of experience in finance / business analytics / applied economics or related experience;
    Data driven decision making mentality and sound business judgment through strong analytical thinking and experimentation
    Strong project management skills
    Ability to take initiative and prioritize in a constantly-changing work environment
    Stellar Excel and SQL knowledge and a passion for data needed
    Openness to constant traveling across SSA

    Bonus points if

    Python, R or any other scripting language

  • Senior Operations Manager (Business Intelligence) – SSA

    Senior Operations Manager (Business Intelligence) – SSA

    About the role

    A successful competitive strategy is essential to our continued business growth and financial contribution targets in 2018. The Competition Lead for SSA will work with a variety of stakeholders to craft our competitive strategy, create actionable insights from the ground up, build out tools and tactics, ensure operational excellence in their deployment, and scale them across SSA.
    This specialized Operations role requires a combination of technical (SQL) and business experience (applied economics/statistics) to maximize our ROI.

    What You’ll Do

    Manage our regional competitive intelligence processes: Ensure we have the right systems in place to collect and process internal and external data, own the data digesting efforts across SSA, find gaps and innovate to create new processes, and hold POCs across the region accountable of local Competition responsibilities
    Intel & Insights generation: Crafting strategies and tactics from the ground up and executing regional initiatives in collaboration with Competition POCs across our markets, ensuring operational excellence
    Manage relationships with stakeholders: Manage relationships with functional areas (Comms, Legal, Policy, Transactions, etc.) as well as regional teams (City teams, Ops, Regional Marketing, etc.) to ensure alignment in the ideation, execution and deployment of our strategies
    Cost-Benefit Analysis. Evaluate the economic and strategic costs and benefits of programs and work with management to execute those strategies as efficiently as possible
    Contribute to SSA thought leadership: Unearth key insights and strategies that allow us to succeed at a local level and scale them for the entire region

    What You’ll Need

    Top of the line Excel and data management skills
    SQL proficiency is a must
    Strong communication skills is a must
    Python and R proficiency is a plus
    Strong business sense and creative approach with data to identify gaps in our value proposition
    Strong project management skills to organize Competition POCs throughout our markets in the region
    Ability to work with limited information and an intense drive to keep Uber as the platform of choice
    Openness to constant traveling across SSA

  • Marketing Manager

    Marketing Manager

    This is a critical role as it interfaces between Uber Eats users and restaurant partners to cultivate the Uber Eats brand and build demand for the service. This role calls for a combination of strategic planning and analytics, business development, marketing, and leadership. You should be comfortable in an “all hands on deck” environment, love solving problems, thrive in a startup culture, and above all be passionate about food.

    We are moving a mile a minute to make sure that Uber users, partner restaurants, and partner drivers are able to experience the magic of Uber Eats. The Marketing Manager will execute initiatives that span ’eater’ experience, brand, content, campaigns, conversion analytics, business development, and account management.
    WHAT YOU’LL DO:

    Storytelling, brand, and content – Drive the Uber Eats brand in your city, create compelling stories for our users, and acquire customers. Be the voice and brand of Uber Eats through email, our website, social media, and our blog.
    Execute campaigns – Liaise with central marketing function to execute brand campaigns and promotions by identifying audiences and determining the right media mix to reach them
    Email marketing and analysis – You’ll create compelling content for users, and you’ll obsessively measure and quantify impact.
    User focus – Know our ‘eaters’ inside and out. Deeply understand their habits and preferences. Have a pulse on Riyadh-specific trends. Use these insights to grow demand for Uber Eats.
    Analysis – Quantify everything you do. Utilize data-driven decision making to improve the performance of our marketing and promotion efforts. Help drive our promotional strategy. Prioritize initiatives based on highest return on investment.
    Playbooking – Document everything. The takeaways from Uber Eats today will pave the way for growth in markets around the world.

    WHAT YOU NEED TO KNOW / HAVE:

    4+ years of experience in product marketing, consumer marketing, business intelligence, business development, and/or consulting experience in a rapidly changing environment. Experience with ExactTarget or other email automation platforms is a plus.
    Written communication – You have strong written communication skills, especially in the context of consumer marketing.  You’ll be creating a lot of user content, and you can do this with minimal oversight and supervision. Fluent Arabic language in the local dialect skills are a strong requirement.
    Detail orientation – You have high standards for everything you do, and dig into the details to assure that your output consistently meets a high bar.
    An eye for design – You know what goes into a great photo, you can create beautiful print layouts, and you can’t wait to draw out the beauty in everyday dining experiences and use it to create a compelling story for our users.
    A bias for data – You naturally take a scientific and highly analytical approach to everything you do. You love measuring things, and have a strong intuition for picking out the most impactful measurement variables.  You have experience making data-driven marketing decisions using surveys, focus groups, A/B testing, and other analytical tools (e.g., Excel, SQL).
    Growth hacking – You know how to meticulously unpack the key levers for growing a business through keen analysis and scientific experimentation.
    A foodie. We want people who are passionate about food and want to revolutionize the way great, quality food is delivered in their own city.

    PERKS

    Uber credits every month for taking trips
    Ground floor opportunity with the team: shape the strategic direction of the company
    The rare opportunity to build a startup within a startup. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally
    Sharp, motivated co-workers in a fun and relaxed office environment
    Monthly gym reimbursement