Jobs Kenya

Website: Website http://www.turaco.insure

  • Graphic Design Lead

    Graphic Design Lead

    About the Role
    We are looking for a creative graphic designer to join our growing Marketing & Customer Experience team. This is an exciting opportunity to help us build our brand identity with visual storytelling that engages and inspires our audience. We are looking for a skilled professional who can take conceptual ideas and create visual representations for electronic media and prints. Additionally, this role offers a unique opportunity to collaborate with our product, engineering, and data teams to work on user interface and user experience projects. An ideal candidate will have a graphic design background with an interest and/or skills in UI/UX design.
    Key roles and responsibilities

    Design and develop graphic design outputs for our social media such as motion graphics, visuals, etc to support copy
    Partner marketing design support such as visualization of reports, mood boards, dashboards, and easy-to-digest creative materials to partners as needed/requested.
    Design direct marketing materials required for launch, in partner branding. These include Fliers, posters, cheat sheets, etc.
    Support internal marketing comms with materials as needed.
    Design company assets such as merchandise, deck templates, banners, signage, etc as needed.
    Collaborate with product management and engineering teams to define and implement innovative solutions for the product direction, visuals, and experience for our internal Insurance management system (TACO)

    You will:

    Own and lead creative projects from ideation through to production.
    Follow established brand guidelines and deliver creative projects on time across multiple stakeholders.
    Manage multiple projects while ensuring deliverables in a set timeline.
    Constantly bring new design ideas to the table that will help achieve brand & performance objectives.
    Work with the team to create templates for different types of creative assets, and maintain the design language consistency at all times.
    Make sure every creative asset meets its functional (readability, brand visibility, visual appeal, etc) and performance objectives (Engagement, Reach, Conversion, etc).

    Key Qualifications & Your Profile:

    Live Turaco’s values – care and protect, do the right thing, have fun, and low ego
    3-5 years of experience in Design. Experience serving both marketing/commercial and user design needs is highly preferred.
    Knowledge of multiple design tools such as; Photoshop, Illustrator, InDesign, AfterEffects, Figma, InVision, and more
    Strong communication, negotiation, and relationship-building skills with both internal and external stakeholders.
    A willingness to roll up one’s sleeves and dig into details to solve problems and tackle hands-on work.
    Professional qualifications in Design, the Arts, Digital Media, or their equivalents.

    Apply via :

    turaco.breezy.hr

  • Senior Community Associate

    Senior Community Associate

    About the Role:
    We are experiencing immense growth in all facets of the business, including our team, which has necessitated us moving to a bigger and better office facility to serve the team’s needs better. We have taken up an amazing property in Westlands and will be joined by like-minded organizations to build a community. The property consists of a lush garden, playground and a conference facility all of which will be shared by community members. Additionally, there are private spaces that will serve as offices for all community members.
    We are looking for a great administrator to manage our shared office facilities, build efficient, scalable processes and manage a team to ensure smooth operations of the property. You are the right person if you enjoy creating order and a conducive enabling environment for teams to thrive. You like wearing many hats, getting things done and planning events!
    Key Roles & Responsibilities

    Maintaining the office facilities to the highest standards. This will include managing the cleaning and support staff to ensure the building and compound is clean and well-maintained, for a great member experience.
    Manage contracts, price negotiations and relationships with office vendors and all service providers.
    Office Supplies; Ensure availability of key facilities assets like the wifi network, printers/copiers, equipment, cleaning supplies etc.
    Manage all building operations to the satisfaction of the 4-5 member companies occupying the space.
    Billings & Payments; working with the finance team to ensure utilities are paid on time, cleaning supplies are available and items are invoiced on a timely basis.
    Coordination of shared spaces and services e.g Meeting rooms, events areas etc. This will include coming up with processes to enable members to book efficiently etc.
    Provide general support to visitors & be the point of contact on behalf of all the members.
    Managing communication within the space by keeping members aware of facilities issues that may impact them, reasonably ahead of time.
    Plan and launch community initiatives to create connections between members of different organizations. This might include planning and organizing networking events, preparing newsletters etc.
    Occupational & Workspace safety; ensure the space is conducive and adheres to workspace safety and regulationsabouto member safety, conduct risk assessments occasionally and educate members on the same.

    Key Qualifications & Your Profile:

    Live Turaco’s values – care and protect, do the right thing, have fun, and low ego.
    3-5 years of experience in Admin or Community Associates roles in busy fast-paced environments. Prior start-up or entrepreneurial experience is highly desired.
    A great, hands-on Administrator, who takes pride in getting things done.
    Strong communication, negotiation and relationship-building skills with both internal and external stakeholders.
    Great at multitasking and ability to handle and juggle multiple requests.
    A willingness to roll up one’s sleeves and dig into details to solve problems and tackle hands-on work.
    Exceptional organizational and planning skills. A plus if you have experience planning events.
    Knowledge of local laws and regulations about workspace and occupational safety.
    Bachelor’s Degree or equivalent in Business Administration etc

    Apply via :

    turaco.breezy.hr

  • General Manager

    General Manager

    Key Roles & Responsibilities

    Culture: create a business and develop a team that is full of people who believe in our vision and values. People who are ambitious and are committed to caring for and protecting everyone who needs protection in Kenya. People who do the right thing and have fun doing it.
    P&L: own the P&L from both a revenue and cost standpoint. Ultimately responsible for making the business grow and be profitable.
    Partnership Management: ensure successful execution of pilots, evolving them into long-term distribution partnerships, and managing all business partnerships with the support of your team.
    Point of Contact: Act as the primary point of contact for all key accounts.
    Underwriter Management: ensure Turaco Kenya maintains strong relationships with its Underwriting partners, as well as develop new partnerships as needed.
    Sales/Business Development: Work with the CEO and Head of Business Development to, develop the partnership pipeline, lead new business efforts, draft, and present pitch decks, and move new partnerships through the sales process from pitch to contract signing.
    Country Management: Lead country operations with the support of an in-country management team to create fantastic customer experiences, both for end-users and for business partners, and an amazing work environment for all in-country staff. All these while achieving all country operational objectives and KPIs.
    Talent Building: relentlessly work to build an awesome team. Work with the People function to recruit, grow and reward colleagues in Kenya and firing decisions, goal setting, and people development.
    Finance and Admin: Work closely with in-country finance teams on country finances, budgets, and expenditure approvals. This ensures Turaco meets local standards for financial reporting and tax filing
    Legal & Compliance: Ensuring the Kenya Business is compliant with all regulatory requirements related to Insurance, Tax, Employment, and Business Operations.
    Strategy: Work with the founders and company leadership teams to continually improve Turaco’s strategic position and planning. Regularly participating in strategy discussions or ideation.

    Key Qualifications & Your Profile

    Live Turaco’s values – care and protect, do the right thing, and have fun!
    6+ years of professional experience in a similar/related function, with experience in a leadership or management role. Start-up or entrepreneurial experience is a plus.
    Have a commercial mindset, able to analyze data and market/country analytics, and to report on the effectiveness and efficiency of growth drivers
    Proven analytical, business planning, and management skills.
    Exhibit the ability to navigate ambiguity, juggle multiple tasks, think independently, demonstrate sound judgment, and problem solve.
    Ability to create professional external-facing materials (e.g. pitch decks and concept notes.)
    Really, seriously detail-oriented
    Humble, collaborative team player
    Outstanding communication and interpersonal skills
    Experience with operational finance, revenue, and expense forecasting, and general company compliance.
    Demonstrated high EQ and ability to develop and motivate your team.
    Bachelor/Undergraduate degree with excellent grades; preference toward an MBA

    Apply via :

    turaco.breezy.hr

  • Call Center Associate

    Call Center Associate

    About the role

    The Call Center Associate will report to the call center team leader/captain. This role is the direct contact between Turaco and its customers. The call center associate will speak with customers over the phone to explain insurance products, benefits, and payment methods to customers. The call center associate will also upsell and cross-sell other products that are useful to the customer.

    Roles and responsibilities
    Telesales

    Engage at least 100 customers daily on phone to upsell or cross-sell turaco products while offering excellent customer service.
    Follow up and close on initial sales contacts.
    Adjust the sales script provided to better meet the needs and interests of specific individuals within the potential customer list provided.
    Achieve agreed-upon sales targets within the stipulated schedule.

    Call Center

    Explain technical product features and answer potential and existing customer questions about Turaco products.
    Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service.
    Product Knowledge; Learn and understand all products and partnerships undertaken by Turaco.
    Register new customers to our database and other data entry requests as needed
    Address customer inquiries regarding products and claims submission, amongst others in a timely manner.
    Respond efficiently and accurately to callers, explaining possible solutions and ensuring that customers feel valued.

    Qualifications, Skills, and Experience

    A College diploma or Bachelor’s Degree (or equivalent post-secondary qualification) from an accredited Institution
    Previous telesales experience, in a call center, or retail/service center where you have been selling a product or service to a customer directly is preferred.
    Fluency in English and Swahili is a requirement for this role. The ability to communicate with customers who speak your native language (mother tongue) is an added advantage.
    Able to constantly operate a computer and record data with proficiency
    Exceptional customer service with exceptional verbal and written communication skills.
    Application Instructions

    Apply via :

    www.linkedin.com

  • Senior Marketing Manager

    Senior Marketing Manager

    About the role

    Operating in a key role, the Senior Marketing Manager, will report to the Head of Growth, and work closely with other members of Turaco’s global leadership team.
    The Senior Marketing Manager is a seasoned marketing strategist providing direction on enhancing Turaco’s brand presence and driving marketing strategies.
    The Senior Marketing Manager will lead and develop a lean team to implement marketing activities.
    This is an exciting growth opportunity to be at the forefront of an innovative insurance tech company. We’re looking for a results-oriented creative thinker, who is able to thrive in a dynamic fast-paced startup environment.

    Apply via :

    www.linkedin.com

  • Product Manager

    Product Manager

    Key Roles & Responsibilities

    Evaluating business processes, anticipating technology requirements, uncovering areas for improvement, and developing and implementing solutions.
    Lead backlog clean-up if any, features triage and prioritization sessions.
    Cross-functional coordination; you will link the tech team to other functions and will coordinate product requests.
    Writing user stories, converting user feedback into feature development scopes.
    Quality assurance testing on new and updated features.
    Analyze and investigate product complaints or reported quality issues, incorporate such issues to tech roadmaps and ensure ticket closure.
    Train different types of users of our tech on new features and the built systems in general.
    Run beta tests and pilot programs with new features.
    Analyze user needs, current market trends, and potential partnerships taking into consideration ROI and build vs. buy perspectives.
    Staying up to date on the latest process and tech advancements, especially on process automation and modernizing systems.

    Key Qualifications & Your Profile

    Live Turaco’s values – care and protect our customers, do the right thing, and have fun!
    Bachelor/Undergraduate degree with excellent grades
    3+ years of professional experience in a dynamic product management role. Start-up experience is a plus.
    Technology Quality Assurance background
    Coding skills are a plus
    Proven experience overseeing all elements of the product development lifecycle
    Knowledge of quality assurance terminology, methods, and tools
    Experience in performing quality assurance on software
    Highly effective cross-functional player and an excellent team-player
    Strong and clear communication skills.
    Ability to navigate ambiguity, juggle multiple tasks, think independently, demonstrate sound judgment, and problem solve.

    Total Compensation & Benefits
    Turaco offers competitive compensation commensurate with experience. We combine pay with a mix of useful employment benefits like stock option plans and healthcare and a company culture that allows you to enjoy your work while making meaningful connections

    Apply via :

    turaco.breezy.hr

  • Product Manager

    Product Manager

    Key Roles & Responsibilities

    Evaluating business processes, anticipating technology requirements, uncovering areas for improvement, and developing and implementing solutions.
    Lead backlog clean-up if any, features triage and prioritization sessions.
    Cross-functional coordination; you will link the tech team to other functions and will coordinate product requests.
    Writing user stories, converting user feedback into feature development scopes.
    Quality assurance testing on new and updated features.
    Analyze and investigate product complaints or reported quality issues, incorporate such issues to tech roadmaps and ensure ticket closure.
    Train different types of users of our tech on new features and the built systems in general.
    Run beta tests and pilot programs with new features.
    Analyze user needs, current market trends, and potential partnerships taking into consideration ROI and build vs. buy perspectives.
    Staying up to date on the latest process and tech advancements, especially on process automation and modernizing systems.

    Key Qualifications & Your Profile

    Live Turaco’s values – care and protect our customers, do the right thing, and have fun!
    Bachelor/Undergraduate degree with excellent grades
    3+ years of professional experience in a dynamic product management role. Start-up experience is a plus.
    Technology Quality Assurance background
    Coding skills are a plus
    Proven experience overseeing all elements of the product development lifecycle
    Knowledge of quality assurance terminology, methods, and tools
    Experience in performing quality assurance on software
    Highly effective cross-functional player and an excellent team-player
    Strong and clear communication skills.
    Ability to navigate ambiguity, juggle multiple tasks, think independently, demonstrate sound judgment, and problem solve.

    Total Compensation & Benefits
    Turaco offers competitive compensation commensurate with experience. We combine pay with a mix of useful employment benefits like stock option plans and healthcare and a company culture that allows you to enjoy your work while making meaningful connections

    Apply via :

    turaco.breezy.hr

  • Software Engineer

    Software Engineer

    Your mission:

    The Software Engineer will play a critical role in helping our build our technological future
    as we strive to improve internal processes and better serve our customers and partners. The
    role sits within our “Service Center” team, supporting the operations and growth of multiple
    country offices. The Software Engineer will work with the leadership across technology,
    insurance operations, call center operations, partnerships management, and business
    development to gather requirements, implement solutions, communicate project statuses
    and make proposals.

    Key Roles & Responsibilities:

    Design, develop, document, and implement solutions to users’ needs and requirements
    Maintain and manage existing source code and systems
    Develop unit and integration tests
    Proactively search for and fix bugs
    Design and develop logical and physical data models that meet application requirements
    Deploying software tools, processes, and metrics
    Providing technological support to the rest of the team
    Training users on the use of systems
    Create technical documentation for internal and external use
    Investigating and using new technologies where relevant

    Key Qualifications & Your Profile:

    Live Turaco’s values – care and protect our customers, do the right thing, and have fun!
    Bachelor/Undergraduate degree with excellent grades.
    3+ years of professional experience in a similar function. Start-up experience is a plus.
    Hands-on programming experience developing in Java (Spring Boot). Experience with SQL and front-end development with React is a plus.
    Knowledge of algorithms and data structures.
    Strong communication skills, especially in communicating paths to solve problems.
    Ability to innovate and think creatively and strategically about how to use solve problems
    through programming.
    Excellent team-player.
    Ability to navigate ambiguity, juggle multiple tasks, think independently, demonstrate sound judgment, and problem solve.

    Remuneration & Benefits:
    Turaco offers a competitive salary and benefits commensurate with experience

    Apply via :

    www.linkedin.com

  • Call Centre Manager

    Call Centre Manager

    Position Summary:

    Turaco is looking for a skilled Call Centre Manager (CCM) to work with the Nairobi office. The CCM will report to the General Manager and will lead a growing call centre team to enhance performance, improve service quality, and cost-effectiveness. The CCM will establish and track team daily objectives, conduct effective resource planning to maximize productivity of people and technology, and collect and analyze call centre statistics. This is an exciting growth opportunity to be at the forefront of an innovative insurtech company. We’re looking for someone who is results-oriented, organized, customer-centric, and comfortable in a fast-paced startup environment.

    Key Responsibilities:

    The CCM will perform the following tasks in a highly professional manner:

    Develop objectives for daily team activities
    Hire, train, and coach call centre team to to achieve quantitative and qualitative objectives
    Conduct regular review of all call center agents performance
    Conduct effective resource planning to maximize productivity
    Collect and analyze call centre data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
    Assume responsibility of budgeting and tracking expenses
    Ensure the team meets all sales and quality targets
    Monitoring and improve calls for quality assurance
    Prepare regular reporting on metrics for senior management
    Create a welcoming and motivating environment for call centre team

    Key Qualifications & Profile:

    Two to four years proven experience as Call Centre Manager or similar position
    Experience in customer service is required
    Excellent organizational and leadership skills, with a problem solving attitude
    Solid understanding of reporting and budgeting procedures
    Proficient in MS Office and call centre software programming
    Excellent verbal, written, and interpersonal communication skills; Fluent in English and Swahili
    Exceptionally detail-oriented with high ability to juggle multiple tasks at once
    Hardworking with demonstrable examples of a strong work ethic
    A customer-oriented attitude
    Live Turaco’s values – care and protect our customers, do the right thing and have fun!

    Apply via :

    www.linkedin.com