Website: Website http://www.sheerlogic.co.ke/

Continuous Improvement Specialist

Do you have knowledge and experience of end to end logistics? Are you driven by improving customer experience? Have you worked with continuous improvement projects?
Then you might be the right candidate for the Continuous Improvement Specialist role, based in Mombasa. The focus is to drive continuous improvement and support performance management in the Area across customer experience.
Key Responsibilities

Delivery of Projects impacting customer experience;
Support customer experience teams with performance management tools;
Receiving and deploy new processes and initiatives;
Support customer experience to anchor and drive defined projects for Area Customer Experience across, Ocean and Logistics Services;
Coordinate and review all functional excellence activities in Area and develop change management strategies to ensure successful implementation and adoption of changes;
Sustain deployment and maturity in the teams in coordination with Global Service Centre and Product owners;
Identity current process and/or gaps and propose solutions to improve customer experience outcomes;
Support teams with training and capability building; and
Feed relevant stakeholders with requirements and feedback around our client’s E-Solutions.

Qualifications

Bachelors Degree in a business-related field;
At least 3 years of experience in continuous improvement role within logistics and services industry;
Excellent understanding and focus on Customer Experience;
Highly structured and analytical;
Process improvement & Project Management skills;
Understanding E2E Business Landscape and Operational Excellence / Lean experience is beneficial;
Strong influencing skills;
Knowledge of Power BI
Result driven combined with the ability to achieve results through people;
“Digital driven” with focus on customer solutions; and
Strong capabilities to articulate value of different E-Solutions.

Send your updated CV to recruitment@sheerlogicltd.com by 2nd November 2021. Clearly indicate the job title ad your expected salary. Please note that this position is based in Mombasa.

Apply via :

recruitment@sheerlogicltd.com

October 28, 2024
Team Leader/Cashier

Sheer Logic Management Consultants is seeking to engage a dynamic and experienced for the position of Team Leader/Cashier:
Towns: Busia, Homabay and Kapenguria
Responsibilities:

Retail set Revenue and Joiner targets
Provide hands-on support and guidance
Stock management & Requisitions
Performance Management -Identify areas for development to ensure continuous improvement
Career Management -Conduct coaching and training
Reporting -Compile and analyze quantitative and qualitative reporting
Customer satisfaction -Monitor and maintain performance standards (Real-time & Quality monitoring)

Skills and Experiences:

Good knowledge on cash management and cash tools i.e money scanners, ETR, SPDQ equipment
Strong analytical and problem solving skills
Excellent Excel skills
People management and Interpersonal skills

Academic Qualification:

Bachelor of Commerce or its equivalent

Send CV to recruitment@sheerlogicltd.com by 25th October 2021. Clearly indicate the job title “Team Leader/Cashier and the name of the town.

Apply via :

recruitment@sheerlogicltd.com

October 28, 2024
Product governance Officer

Job Purpose:
Product governance from a customer experience perspective. Ensuring positive customer experience through quality health checks pre and post launch in liaison with marketing, IT, and technical teams.
The role is also responsible for the overall checking of existing product as per defined customer service product s and service standards.
Responsibilities

Carry out user acceptance tests on all products & services including prsp’s before they are launched to determine optimal product positioning, creativity, offering to target audience and give feedback on enhancement or defect removal
Continuous monitoring and health checks of all existing products and services and raise anomalies with stakeholders and follow up for closure; track identified issues
Effective monitoring of corrective mechanics and solutions
Document and track identified gaps as lessons for reference in future products & services development
Gather customer feedback, acting as a point of contact for product and service issues arising from touch points
Work collaboratively with key internal stakeholders (IT, net, marketing product managers) etc., to ensure that feedback from the customers is captured and acted on and issues identified resolved to better and enhance customer experience with products and services
Daily monitoring, tracking and reporting of issues; maintain dashboards as required

Skills and Knowledge:

Degree or diploma in Business Administration, marketing or equivalent fields
IT literacy and marketing knowledge an added advantage
Strong Communication Skills
A minimum of 3 years of progressive new product development experience is required.
A clear understanding of the consumer products and consumer behavior is desirable.
Strong detail orientation with the ability to work with partner vendors is a must.
Ability to demonstrate multitasking and working autonomously
Ability to work effectively across multiple business functions
Ability to define problems, collect data, establish facts, and draw valid conclusions
Open and collaborative style; must be comfortable working in an environment where ideas are shared and challenged;
Strong testing, analytical and problem solving skills
Strong Interpersonal Skills & People Centric.
Influencing and persuading.
Able to operate in a performance driven and customer focused organization
Ability to gather and understand market competition

Kindly send your CV to recruitment@sheerlogicltd.com by 24th September 2021 clearly marking the job title.

Apply via :

recruitment@sheerlogicltd.com

October 28, 2024
Material Planner Area Sales Supervisor

Responsibilities

Create a feasible production plan within the DPS period that takes into consideration available capacity available labor available materials that respect the product family sequencing as determined by the Supply Planner and best optimizes the factory’s ability to produce the SKUs within the families.
Identification of practical issues concerning plant shutdowns, timing of promotion activity within the DPS period
Identification of possible opportunities/issues for the factory within the DPS period
Create an optimized replenishment plan for raw and packaging materials over an 18 month horizon that ensures supply of material to production whilst ensuring that the working capital targets for raw and packaging materials are met.
Monitors supply signals through the use of MRP purchase requisitions ensuring delivery dates, lead times and required quantities are correct and finally creating purchase orders and ensuring their fulfillment by the supplier.
Manages directly with the defined supplier the delivery of materials: this includes creating, sending, confirming, receiving, investigating errors and discrepancies on blocked or parked invoice lines and handling all exceptions / issues in those operations, including claims management.
Define the stock policy and management approach to be applied to each SKU within their portfolio.
Identification of practical issues concerning material supply and demand for raw and packaging materials.
Ensures excellent supplier relationships.
Involves their suppliers in Supply Chain improvement exercises that create shared value for both us and the suppliers.

Qualifications

Degree in Operational Management or its equivalent
MUST be conversant with the SAP System.
Minimum of 2 years of relevant operational experience at market / business level is useful, in the following areas:
Detailed Production Scheduling
Materials Handling
MPS (Master Production Scheduling)
DRP (Distribution Requirement Planning)
MRP (Material Requirement Planning)
Demand and Supply Planning best practices and process
Detailed Production scheduling system (e.g. SAP-APO)
Inbound Material Management best practices and process

go to method of application »

Kindly send your CV to recruitment@sheerlogicltd.com by 21st September 2021 clearly marking the job title..

Apply via :

recruitment@sheerlogicltd.com

October 28, 2024
Cargo Documentation Clerk

Responsibilities

Assist in Cargo acceptance for both imports, Exports and Transit cargo
Assist in Import and Export documentation and document filing
Acceptance of BUP and Loose Cargo into the warehouse.
Assist in Cargo rotations in the warehouse
Assist in cargo invoicing and dispatch.
Assist in ULD Controls and other cargo checks
Assist in cargo weighing and documentation.

Qualifications

IATA Diploma in Cargo handling, Airport Operations or Aviation related courses.
2-3 years’ experience in similar capacity or related experience
Previous experience clearing and forwarding/cargo handling is desired.
Solid understanding of applicable legislative requirements.

Skills & Competencies

High Level of integrity.
Excellent Teamwork/Collaboration ability.
Excellent communication and interpersonal skills.
Detail oriented, well-organized and ability to multi task
Team Player and customer focus

Send your updated CV to recruitment@sheerlogicltd.com by 16th September 2021. Clearly indicate the job title on the subject field.Only shortlisted candidates will be contacted

Apply via :

recruitment@sheerlogicltd.com

October 28, 2024
Archives Manager

Sheer Logic Management Consultants is seeking to engage dynamic individuals for Archives Manager position for one of our clients
Function
The role is responsible for the preservation of documents in archive rooms and local safe deposit boxes as well as the management of the Company’s archiving tool.
Mission

Preservation of documents in line with the Company’s retention policy.
Archiving of paper documents while respecting compliance rules.
Be responsible for the administration of the Company’s archiving tool.
Implementation of retention duration on each archived document, and the use of keywords and codes to facilitate a quick document search.
Meeting documents consultations request in respect of access rights.
Manage the destruction of paper documents according to the laid down procedure.

Activities

Manage the storage, communication and destruction of archives.
Manage the organization of archive rooms and safes.
Ensure the proper use of the archiving tool.
Raise awareness among employees of the company for the archiving of documents.
Provide the business expertise required to achieve compliance with information management and protection policies.
Disseminate best practices for sensitive document retention/destruction according to the PSPI classification.
Ensure regular document transfer.
Ensure the destruction or the suspension of destruction of records and implement regular campaigns on the same.
Advise and train users.
Document and circulate reference documents (procedures, schedules, etc.).
Monitor the activities of any archiving contractors on a day-to-day basis.

Required skills & experience

Knowledge of documentary techniques (Records Management), and of the technical and normative environment (ISO 14641, ISO 15489, etc.).
Analysis and synthesis, curiosity, self-sufficiency and initiative skills.
Utmost discretion regarding the confidential information or sensitive situations regularly faced by the archivist.
College certification in Library, Archiving and Information studies.

Please send your updated CV to recruitment@sheerlogicltd.com by 23rd August 2021. Only shortlisted candidates will be applied.

Apply via :

recruitment@sheerlogicltd.com

October 28, 2024
Assistant Legal Manager

Sheer Logic Management Consultants is seeking to engage a dynamic individual for Assistant Legal Manager Position for one of our clients
Qualifications

Minimum of 3 years’ experience as a lawyer within the financial sector or mobile sector
A member of the Kenyan law society (Graduated from Kenya School of Law)
Master degree in a relevant field from a reputable institution
Bachelor degree in Law or equivalent degree from a reputable institution

Kindly send your CV to recruitment@sheerlogicltd.com by 30th July 2021 clearly marking – “Assistant Legal Manager

Apply via :

recruitment@sheerlogicltd.com

October 28, 2024
Human Resource Supervisor– Compensation and Benefits

Sheer Logic Management Consultants is seeking to engage a dynamic individual for Human Resource Supervisor– Compensation and Benefits position for one of our clients
Salary: 70,000
Roles & Responsibilities

Responsible for the management of employee compensation and benefits
Responsible for the optimization of labor costs
Create a healthy and safe working environment for employees
Responsible for the maintenance of employee relations

Qualifications

University Degree in HR or its equivalent
3 -4 years of HR work experience
Familiar with software related to Salary and benefits (SAP,EHR,ERP)
Integrity and Honesty

Apply via :

www.linkedin.com

October 28, 2024
Customer Service Executives Project Officer Internship

Sheer Logic Management Consultants is seeking to engage dynamic individuals for Customer Service Executives position for one of our clients to be located in the following regions:
Towns: Narok, Nanyuki, Bondo, Kisii, Kitengela, Machakos, Migori, Luanda
The Job purpose can be categorized as follows:-

Service and Standards
The Customer Service Executive is responsible for meeting the Customer Care Department Standards.
To ensure consistent standards of service excellence through implementation of continuous improvement initiatives.

Business Link
As the first point of contact to the customer, acts as a link between the customer and the business.
Keeps management informed of schedules, priorities, and problems.
Participates in performance appraisals.

Direct impact on the business
Responsible for growth of business through retention and relationship building.
Accountable for company assets e.g stocks.

KEY ACCOUNTABILITIES

Manage Customer Relationship and Documentation compliance and completion.
Maintain the defined quality of Customer service standards
Manage the customer contact queue and customers tolerance
Communicate and escalate factors that impact on customer experience to the appropriate Airtel departments.
Manage service delivery aligned to customer needs and business objectives
Monitor and maintain facilities
Manage service delivery aligned to customer needs and business objectives
Drive sales in the Walk in centers
Increase customer base in both prepaid and post paid categories
Contribute to, monitor and report daily productivity on all revenue generating activities
Through contact with the customers, give feedback on customer reactions to products and services rendered
Achieve/exceed set targets
Communicate, improve interaction and escalate factors that impact on Customers experiences to appropriate departments
Ensure Customer complaints are adressed appropriately and resolution given within Service standards
Promotes and maintains a high quality, professional, service oriented company’s image among users.
Participate in quarterly employee satisfaction survey
Reduce instances of fraud in both prepaid and post paid activations
Minimise leakage of revenue at the shops by enhancing proper controls

SKILLS & KNOWLEDGE

Bachelor’s Degree from a recognized university.
A minimum of 2½ years’ experience in retail sales and customer service (experience in a telecommunication industry would be an added advantage)
Excellent, high level knowledge; complete understanding and wide application of technical principles, theories and concepts in the field of expertise and general knowledge of other related disciplines.

go to method of application »

Kindly send your CV to recruitment@sheerlogicltd.com by 29th June 2021 clearly marking – “Customer Service Executive” or “Project Officer – Internship” (Please note that all applicants MUST indicate the town when applying).

Apply via :

recruitment@sheerlogicltd.com

October 28, 2024
Machine Technician

Job Description
Sheer Logic Management Consultants is seeking to engage a dynamic individual for a Machine Technician for one of our clients
Machine technician ensure the the various machinery used during preparation and manufacturing of the various products within the factory are 100 percent available for operations. He or she should ensure the machines are in good working condition and repairs any defective machines which have either mechanical or electrical faults to ensure 100% efficient running of factory operations. He should be reliable, hand on experience to actually fix faults/breakdown within health and safety standards guidelines.
Qualifications

A Diploma/Certificate in Electrical, Mechanical or Production Engineering
At least two (2) years’ experience in a production setting in a manufacturing or production set up.
Working technical knowledge on basic machine operations and maintenance is an added advantage.
Practical experience in use of MS packages.

Responsibilities

Operate machine equipment along with replenish of packaging materials as required.
Observing or the health and safety rules of the machine operations.
Trouble shooting all machine faults.
Ensure smooth operations of machine during production thus zero down time.
Devise measure to avoid down time.
Analyze the machine test results and make adjustment to meet the company’s specifications.
Report to the supervisors any major repairs.
Responsible for operating production and packaging machine
Training new staff on how to run the machine.
Identify and convey any malfunctions to concerned parties for remedy.
Performing alignment of the headers of the different packing machines to ensure the packaging and the operations of the machines is as per the set guidelines thus zero defects.
Handle defective machine to minimize wastages and any abnormally machine operations.
Ensure all duties are performed in line with health and safety standards. Safety first.
Ensuring machine operations meet the set threshold set by the company.
Comply with established safety and security standards by wearing apt personal protective equipment for tasks as directed.
Close on gaps which pose as hazards with equipment the machine operators are using.
Complete all documents related with equipment operation on daily basis to check on machine efficiency.
Assist development of training materials to improve quality, processes and lessen cycle time.
Conducting periodic checks on output efficiency and raise concern to the line manager.
Comply with plant/equipment scheduled maintenance.
Participate in the actual change over process to ensure the product quality is upheld in the next shift.
Prepare and submit reports to the Line Controller of downtime and the product quality index at the work station with the aim of driving enhanced performance.
Minimize waste or down time due to defective machine operations.
Perform any other duties assigned from time to time.

Kindly send your CV to recruitment@sheerlogicltd.com by 7th May 2021 clearly marking the title – “Machine Technician”

Apply via :

recruitment@sheerlogicltd.com

October 28, 2024