Job Summary
Operates the department in the most efficient manner possible through effective application and enforcement of company policies, the use of methods described in standard operating procedures and the use of sound management principles.
Primarily responsible for the cleanliness of guest rooms and public areas assigned to the housekeeping department.
Accomplish assigned tasks through proper training, motivation and supervision of all personnel assigned to the housekeeping and laundry department.
Executive Housekeeper Job Key Responsibilities
Coordinate with the Human Resources department regarding pre-screening of employees, indicating staffing needs and qualifications desired of personnel necessary to staffing the housekeeping and laundry departments.
Coordinate with the human resource manager on hiring of immediate subordinates.
Develop plans, actions and standard operating procedures for the operation and administration of assigned departments.
Establish and maintain housekeeping and laundry scheduling procedures, taking into consideration occupancy, time and use of facilities and related public speciality areas and events
Organize the housekeeping department using the housekeeping team concept with each housekeeper cleaning room sections
Develop an inspection program for all public areas and guest rooms to ensure that proper maintenance and standards are achieved and sustained.
Coordinate the operation of the housekeeping and laundry departments in the hotel to guarantee minimum disruption in the overall operation of the hotel.
With assistance from the General Manager, develop budgets for housekeeping, laundry and recreation departments to ensure that each operates within established costs while providing maximum service.
Establish a training program within assigned departments which will enable positions of increased responsibility to be filled from within the department.
Be constantly alert for newer methods, techniques, equipment and materials that will improve the overall operation of the departments and will provide more efficient operation at reduced costs
Stimulate within all employees a friendly and cheerful attitude, giving proper emphasis to courtesy in contacts with guests and other employees
Administer time card control over all assigned employees
Maintain strict inventory and purchase control over all controllable items
Develop job descriptions for all members of assigned staff
Serve as expeditor on special projects assigned by the General Manager
Communicate freely and effectively with assigned personnel, continuously passing onto assistants and subordinates any information necessary to make them feel included in the overall operation of the hotel
Reassure, if necessary the objectives toward which hotel employees are striving
Conduct employee performance appraisals on time, showing objectivity and sincerity. Employees should be personally counselled toward improvement.
Coordinate with the Human Resource Manager concerning the termination of an employee
Maintain control of linen rooms, storerooms, new linen and cleaning supplies ensuring adequate security and supply
Be responsible for the proper scheduling of the department, keeping in mind the forecast of daily occupancy
Develop a personal plan to carry out responsibilities
Work Emphasis
Time allocation for performance of position responsibilities
Performs other duties and projects as may be assigned
Answers both external and internal telephone calls in accordance to the hotel standards
To participate in any training/development schemes as required by management
Report to the work station on time
Be completely conversant with and adhere to Hotel Fire and evacuation procedures
Be completely conversant with Hotel health and safety policy and procedures
Be completely conversant with and participate in marketing Hotel facilities and attractions
Be completely conversant with short and long term marketing promotions
Be completely conversant with and adhere to Hotel operational standards
Be completely conversant with the Hotel environmental policy
To promote efficiency, confidence, courtesy and high standard of skills at all times
To portray a pleasant personality and a positive attitude at all times
To necessitate and promote inter-departmental relationships
Should not perform duties under the influence of any drugs which have a negative influence on performance
To report any equipment failures and pass any maintenance information to the supervisors
Self Management
Comply with hotel rules and regulations and provisions contained in te employment handbook
Comply with company grooming and dress code standards
Comply with timekeeping and attendance policies
Actively participate in training and development programs and maximize opportunities for self development
Customer Service
Demonstrate service attributes in accordance with industry expectations and company standards to include:
Being attentive to guests
Accurately and promptly fulfilling guest requests
Understand and anticipate guest needs
Ensure that Guest complaints are solved promptly and appropriately
Maintain a high level of knowledge which will enhance the guest experience
Health Safety & Security
Demonstrate an understanding and awareness of all policies and procedures relating to Health, Hygiene and
Fire Life Safety
Familiarise yourself with emergency and evacuation procedures
Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager as per Fire Life &Safety (FLS) PROCEDURES
Be completely conversant with and adhere to the Hotel’s environmental policy
General
Comply with the company corporate code of conduct at all times
Familiarise yourself with the company vision and values which link to our model of desires behaviours that we expect all employees to display
Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals
Desire and ability to improve your knowledge and abilities through on-going training
Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries
Be completely conversant with and adhere to the departmental standards and procedures
Desired Competencies for the Executive Housekeeper Job
Ability to spot and resolve problems efficiently
Mastery in delegating multiple tasks
Communication and leadership skills
Ability to manage personnel and meet Key performance indicators
Guest oriented and service minded
Demonstrate ability to motivate and manage a diverse team
Education
3-5 years professional experience in a similar position
Degree in Hotel Management or any other related field
Professional Training in Housekeeping is desired
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Website: Website http://www.sheerlogic.co.ke/
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Executive Housekeeper Night Manager
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Operations Manager Head of Finance
Operations Manager Job Responsibilities
Coordination and Supervision – Coordinate, manage and monitor the workings of all departments in the organization. Ensure proper reports are given, receive copies of daily brief report. Plan and have a weekly meeting with the department heads for review of each department and a general review report of the HODs at the end of the month with the Directors ensure you make a presentation for this.
Logistics management: The operations manager ensures that the running of the company vehicles and equipment are all up to date and being utilized for productivity. The manager may request for reports from the main supervisor for Fleet manager, HQ team, Warehouse team and analyses the finding and advise the directors on how best to utilize the team.
Financial & Budgeting – Review financial statements and data with the HOD to check the plan. Utilize financial data to improve profitability. Plan effective strategies for the financial well-being of the company. Supervises the accounts team on the current work being done. Control the Stock and Inventory team by supervising and reviewing their reports and action plan given for the year.
Communication –All internal and external communication to be passed for approval through you before it share to all staff. Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.
Sales, marketing and Customer Service – Reviewing our marketing strategy and creating a budget for it to suite Organization Goals. Evaluating the marketing plan by the sales and marketing department. Manage customer support by delegating to the proper department. Plan and support sales and marketing activities by giving out suggestion and review what current is being done to improve sale. Approval all budgets for marketing as per agreed figure with Directors
Strategic Input – Reviewing the current Organizational goals and see what has been achieved and Liaison with top management how to move the company to the next level. Assist in the development of strategic plans for operational activity. Implement and manage operational plans. Survey for new opportunities for the Company’s expansion.
Manage support services: Each support service has its own set of capabilities and key responsibility areas that finally contribute to the organizational goal. The operations manager plays a vital role in maximizing the output of the various support services such as Branch outlets, IT, CCTV, Administration staff, warehouse staff, finance and HR.
Managing third party relations: Review all contracts for the service providers before Directors can sign off. You need to ensure that standard procedures are followed when third parties are hired to offer products or services to the company. Also, the manager needs to ensure that the necessary administrative and legal formalities are completed. Lastly, the manager ensures that the third party properly executes the agreed terms and conditions.
Review will be done in three months, any assistance required kindly don’t hesitate to ask.
Any other duties called upon to assist by the management.
Qualifications for the Operations Manager Job
Preferably a Degree in business management, administration or related field
At least 5 years’ experience in similar role
4 years’ experience in leadership role
Working background in Shoe and fashion retail industry preferred
Computer literate
Strong public relations skills
Speedy action and proactive
Ability to work independently
Accuracy and attention to detail
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Credit Controller / Debt Controller
Duties and Responsibilities
Checking customer’s credit situation
Assist in the setting up of the credit control system
Ensure that debts are paid in a timely manner
Meet cash & debtor day targets set by the Firm
Chase overdue invoices by telephone, email & letter within agreed timescales
Maintain accurate records of all chasing activity
Regularly making contact with customers to ensure all relevant debts are managed as necessary
Identify changes in payment patterns and propose action to avert indebtedness Ensure that all transactions are compliant with Company’s policies and SAMA regulations
Handle disputed bills and negotiate to bring payment within the agreed terms
Provide accurate advice on billing queries
Respond promptly and completely to both client and internal enquiries
Propose write off of irrecoverable receivables
Providing ad-hoc reporting as and when requested by management
Undertake account reconciliations as required
Ensure monthly processing deadlines are met as required
Send out monthly client statements/letters as may be agreed from time to time
Develop the credit management capability within the practice
You are expected to regularly review the company’s debt recovery procedures.
Qualifications:
Degree in relevant field
Minimum experience of 2 years in debt control
Mean grade of C in KCSE and C in Maths, English & Kiswahili A MUST -
Operations Supervisor Office Administrator
Operations Supervisor Job Responsibilities
Co-ordinate with Clearing & Forwarding and Warehouse staff and ensure activities remain coordinated and running smoothly.
Check and verify transport records, handle queries or concerns of transportation activities.
Ensure continuous improvement including strategic reviews for the warehouse related functions, utilizing quality process and participation in high performance and self directed work teams.
Act as logistics facilitator to ensure that all elements of the domestic and international distribution process are coordinated to meet customer requirements in a timely and high quality.
Develop visible procedure and key performance indicators to monitor quality and regular measurements to determine effectiveness of procedures implemented.
Meet or exceed established goals relative to on-time delivery .
Improve operational efficiencies to increase ability to process customer orders using both systems and physical improvements.
Keep stock control systems up to date and planning future capacity requirements.
Ensure proper compliance and adherence to Export /Import Administration Regulations.
Oversee short duration projects relating to transportation, logistics, export regulations, and related functions.
Oversees warehousing activities to ensure processes and procedures are understood and followed; oversees warehouse compliance for inventory management, cycle counting, product handling, and other services as required.
Ensure implementation of warehousing strategies; develop specific warehousing requirements based on strategic plans and customer expectations; designs the appropriate warehousing solution that incorporates logistics best practices.
Provides direction for systems improvements and changes to operational requirements
Qualifications for the Operations Supervisor Job
Preferably a graduate or diploma holder in Operations Management, Logistics & Supplies Management or any other relevant field.
Clearing and forwarding/ Transport and logistics background is a MUST.
Aggressive, focused, self-oriented person and responsible.
Advanced level of Computer knowledge [ Excel, powerpoint, word and emails].
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Sales Executive IT Administrator Operations Manager
Sales Executive (Key Result Areas)
Proactively implement sales plans and forecasts to achieve corporate objectives for products and services.
Responsible for providing an annual Sales Plan and providing quarterly updates, revisions and modifications to the Plan.
Identifying and developing suitable client prospects to approach for selling the company’s Products, Solutions and Services
Carrying out sales tasks associated with the Sales & Marketing department
With the approval of the Sales Manager; Negotiating rates for proposed product or solutions
Creating and building relationships and database with prospects focusing on Key clients.
Drafting Agreements and following up with the customers for signing; Follow up payments of customers after the invoice has been raised
Liaising with other departments on a quick and smooth implementation and commissioning of the projects.
Weekly, Monthly reports
Proactive approach towards sales and meeting targets, achieving all monthly target
Requirements
A degree in any commercial related field or Information Technology or any other suitable discipline.
Minimum of 3 years corporate selling experience in Telecommunications – ISP, PDNO, GSM operators, Resellers etcetera.
Should have good knowledge of customer relations and vastly networked.
Good knowledge of (but not limited to) – Wimax, Fiber and VSAT technologies, would be an added advantage
Ability to multi task and deliver on other tasks as may be assigned by the superiors from time to time, with minimum supervision.
Of good temperament, right attitude, innovative and responsive in carrying out their duties.
Required Competencies:
Excellent communications skills and strong negotiation skills
Ability to grasp the fundamentals of Sales and manage the cycle
Ability to quickly grasp concepts, work under pressure, deliver to meet deadlines
Must be selfâ€driven, motivated, enthusiastic, positive and pleasant individual who is result oriented
Ability to interface and communicate professionally and politely at all levels within a corporate environment
Must have emotional maturity to enable them to work with customers who may sometimes be upset
Must pay attention to detail to ensure all aspects of customer satisfaction are covered
Must be a team player and can demonstrate the ability to work with the various departments within the company to achieve the shared Vision
Ability to accurately report sales figures, trends and customer requirements
Personal Characteristics:
This individual must have a strongly developed sense of responsibility and work commitment.
He/she must be highly motivated and eager to learn.
He/she should be able to follow instructions and plans of action.
Professional and personal ethics are essential.
Most importantly, this individual should have a positive attitude towards work and view it as a means of intellectual achievement as well as that of living.
Respect, Openness, Flexible
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Operations Manager IT Administrator
Responsibilities for the Operations Manager
Manage employee relations between caretakers/ security guards and the management
In charge of the day to day operations of the transport department.
Efficiently managing a team of drivers and vehicles.
Responsible for all of the dispatching, routing, and tracking of delivery vehicles.
Ensuring company compliance of all transport policies, legislation and procedures to do with Maintenance, checks/ Inspection, towing and serviced.
Arranging for the induction and training off all new staff.
Regularly liaising with the Department Heads to ensure a smooth running of all sections / departments.
Maintaining accurate administrative records and overall discipline in the Company.
Identifying operational issues, potential problems and opportunities within the Office.
Appraising Caretaker and Security Guard staff performance and also taking disciplinary measures when required.
Ensuring all site and customer objectives are achieved.
Maintaining a fixed assets register as and when assets are procured or disposed of, including tagging of assets.
Requisitioning and stock-taking for the office stationery.
Preparing fuel vouchers for the firm vehicles and reconciliation of the same with receipts from suppliers.
Requisitioning of Properties /office supplies e.g. Paint repair materials.
Coordinating quotations, raising LPOs and preparing payment vouchers.
Maintaining the Caretaker / Security guard Staff Leave calendar and roaster/
Making a leave calendar for the staff under the Group of Companies.
Creating a conducive working environment for all staff.
Coordinate and holding higher Office Management meeting in all the sites under the Group of Companies.
Qualifications for the Operations Manager
Bachelors’ Degree in HR, Business Administration/Economics/Finance or any other relevant degree
Minimum accounting qualifications, CPA 2 or higher
At least 2 years’ experience in the Operations Department
Experience running a Voucher Program desirable
Good record keeping skills
Excellent communication skills
Good ability to work well in a team
Flexibilty
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Technical Service Manager Executive Chef
Job Summary
Managing all Technical operations and delivering an excellent guest experience. Able to read, interpret blueprints for repair works and familiar with electrical, plumbing and mechanical and health codes.
Technical Service Manager Job Key Responsibilities
Responsible for scheduling and performing preventive maintenance
Provide support for other operating departments and guest activities
Inspect entire engineering functions and prioritize tasks
Ensure all lighting fixtures are in proper condition in all public areas, guestrooms, function rooms and all other areas in the hotel
Work hand in hand with other technicians in resolving guest complaints and all other engineering related tasks
Submit to the engineer the material and spare requirements for his section
Document parts replaced and repaired
Ensure all maintenance requests related to the electrical section are handled daily with all requests from guests being given first priority.
Implement preventive and breakdown maintenance of all electrical appliances and submit a weekly report of the same to the chief engineer
Carries out electrical installations within the building
Ensure that all hazardous installations or equipment are isolates and a warning sign indicating “Equipment out Of Order-Do Not Operate” Fixed.
Responsible for testing the electrical stand-by generator on weekly basis
Ensure that all electrical distribution panels rooms and workshop are maintained in a clean condition
Supervises and assists in taking a daily record of all the electrical meter readings and submits to the Plant room
Technician for preparation of the Daily Utility Reports
Carries out weekly inspection on all electrical appliances and distribution system within the building and submits a report of the same to the General Manager
Maintain department budget for all maintenance related items
Recommend improvement for annual audit including energy efficiency, alternative power and conservation action
Advises the storekeeper on what items to order for the Electrical section
Participate in any training/development schemes as required by management
Be completely conversant with Hotel Health and Safety Policy and procedures
Develops plans, procedures, and activities to support business recovery when problems occur including backup and restoration procedures, vendor agreements, spare parts, data retention, and restoration planning.
Ensures acceptable levels of performance in networked systems. This task involves a high degree of technical knowledge and effective management procedures within the Technical Services Team.
Desired Competencies for the Technical Service Manager Job
Ability to spot and resolve problems efficiently
Mastery in delegating multiple tasks
Communication and leadership skills
Ability to manage personnel and meet financial targets
Guest oriented and service minded
Demonstrate ability to motivate and manage a diverse team
3-5 years professional experience in a similar position
Degree in Electrical Engineering and any other related field
City and Guild certificate in engineering
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Technical Service Manager Business Development Officer / Credit Officer
Job Summary: Managing all Technical operations and delivering an excellent guest experience.
Able to read, interpret blueprints for repair works and familiar with electrical, plumbing and mechanical and health codes.
Key Responsibilities
Responsible for scheduling and performing preventive maintenance
Provide support for other operating departments and guest activities
Inspect entire engineering functions and prioritize tasks
Ensure all lighting fixtures are in proper condition in all public areas, guestrooms, function rooms and all other areas in the hotel
Work hand in hand with other technicians in resolving guest complaints and all other engineering related tasks
Submit to the engineer the material and spare requirements for his section
Document parts replaced and repaired
Ensure all maintenance requests related to the electrical section are handled daily with all requests from guests being given first priority.
Implement preventive and breakdown maintenance of all electrical appliances and submit a weekly report of the same to the chief engineer
Carries out electrical installations within the building
Ensure that all hazardous installations or equipment are isolates and a warning sign indicating “EQUIPMENT OUT OF ORDER-DO NOT OPERATE” FIXED.
Responsible for testing the electrical stand-by generator on weekly basis
Ensure that all electrical distribution panels rooms and workshop are maintained in a clean condition
Supervises and assists in taking a daily record of all the electrical meter readings and submits to the Plant room Technician for preparation of the Daily Utility Reports
Carries out weekly inspection on all electrical appliances and distribution system within the building and submits a report of the same to the General Manager
Maintain department budget for all maintenance related items
Recommend improvement for annual audit including energy efficiency, alternative power and conservation action
Advises the storekeeper on what items to order for the Electrical section
Participate in any training/development schemes as required by management
Be completely conversant with Hotel Health and Safety Policy and procedures
Develops plans, procedures, and activities to support business recovery when problems occur including backup and restoration procedures, vendor agreements, spare parts, data retention, and restoration planning.
Ensures acceptable levels of performance in networked systems. This task involves a high degree of technical knowledge and effective management procedures within the Technical Services Team.
Desired Competencies
Ability to spot and resolve problems efficiently
Mastery in delegating multiple tasks
Communication and leadership skills
Ability to manage personnel and meet financial targets
Guest oriented and service minded
Demonstrate ability to motivate and manage a diverse team
Education:
3-5 years professional experience in a similar position
Degree in Electrical Engineering and any other related field
City and Guild certificate in engineering
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Business Development Officer
Business Development Officers Job Key Result Areas
Develop personal sales budget, marketing strategies and implementation plan for all lines of Group products to ensure achievement of new business and retention targets.
Prepare monthly sales targets split per target prospective clients for each product for monitoring and review with line manager.
To continuously source for opportunities for other LLK products including retail.
To maintain a daily activities planner and with clear objectives and progress reports.
To facilitate on boarding of new clients and provide continuous supports throughout the process in order to ensure customer satisfaction and retention.
To continuously source for market intelligence and document for use in the department.
Monitor and prepare periodic reports on closed new business and retention status.
Build up detailed knowledge about the company’s products and keep abreast of market conditions and developments.
Qualifications for Business Development Officers Job
Bachelor Degree in a business field or social sciences COP
Progress in ACII, LOMA
3 years experience 2 years of which should be at least in insurance sales environment
Excellent relationship management
Sales and Marketing knowledge
Business Development Officers Job Key Skills
Computer Skills
Analytical and Presentation skills
Good organization & Planning skills
Verbal and written communications skills
Relationship building skills -
Territory Sales Executives
Job Purpose: Maximises sales revenue by working through and with distributors, dealers and other partners. Works alongside distributors and staff to carry out all the activities required to achieve set targets.
Monitors stock levels both at distributor level and in the trade; also identifies gaps in the distribution chain and brings them to management attention for action.
Responsible for generating revenue by closing sales. Sells products and services directly to customers primarily via face-to-face contact.
Develops strong relationships with these customers to ensure sensitivity to the customer’s needs, concerns and emerging requirements.
Key Result Areas
1. Assures the achievement of agreed sales and revenue targets through distributors, dealers and other partners that resell our client’s products and services:
Implements assigned action plans aimed at achieving sales and revenue targets;
Continually monitors own performance against plans and targets and takes remedial action where required;
Maintains sales records and prepares sales reports as required;
Closely monitors distributors/partners against anticipated sales revenue and ensures on-target performance is achieved; and
Continuously promotes our client’s products and services with a view to increase subscriber numbers and achieve revenue targets.
2. Implement sales and distribution activities in the territory:
Co-ordinates the distribution of products within territory to ensure continuous availability;
Manages the distribution of branding and promotion materials to enhance visibility and build consumer/dealer loyalty within the territory;
Mobilizes dealer staff to participate in the implementation of various projects;
Identifies requirements for trade promotions and recommends to the Regional Manager; and
Implements and supports promotional activities in the territory.
3. Work with and support dealers/partners:
Familiarizes him/herself with the dealer/partner targets for the territory;
Supports the dealer/partner in developing action plans geared towards the achievement of the agreed targets;
In instances of shortfalls, establishes causes and takes remedial actions including coaching of dealer staff and trade promotions, in consultation with the Regional Manager;
Works alongside dealer staff, as part of coaching and monitoring process; and
Trains all dealers/partners on products and/or serves.
4. Support retailers in the business line assigned i.e. Data, Voice and mobile money:
Recruits Sim selling outlets, Recharge selling Outlets, Data selling outlets, mobile money agents etc as will be advised from time to time;
Provides airtime and other products to resellers in this outlets; and
Provides follow-up with distributors, dealers and other partners to ensure satisfaction with products and/or services provided.
5. Provide Reports:
Generates weekly, monthly, and quarterly reports on the sales trends in the territory;
Generates weekly reports on dealers performance; and
Market intelligence reports on competitor activity.
Qualifications
Minimum qualification is University Degree;
Able to work and deliver on short-term targets and objectives;
Go getter with a positive attitude;
IT literacy;
Able to operate in a performance driven organization;
Good communication and presentation skills; and
Basic knowledge and use of technical principles, theories and concept.